Mobile Devices
Mobile Devices
▪ Specialty Devices
▪ GPS Receiver
▪ Smart Cameras
▪ Electronic Readers
COMMON PREVENTIVE
MAINTENANCE TECHNIQUES
FOR LAPTOPS AND MOBILE
DEVICES
COMMON PREVENTIVE MAINTENANCE
TECHNIQUES FOR LAPTOPS AND MOBILE DEVICES
• Scheduled Maintenance for Laptops and
Mobile Devices
▪ Scheduled Maintenance
▪ More exposure
▪ Dirt and contamination ▪ Drops
▪ Spills ▪ Excessive heat & cold
▪ Wear
▪ Laptops and tear ▪ Excessive moisture
▪ Cleaning
▪ Hard drive maintenance
▪ Software updates
▪ Mobile Devices
▪ Cleaning
▪ Backing up the data
▪ Updating the system and applications
BASIC TROUBLESHOOTING
PROCESS
BASIC TROUBLESHOOTING PROCESS FOR
LAPTOPS AND MOBILE DEVICES
• Applying
1. Identify the Problem
• Open-ended questions
• Closed-ended questions
2. Establish a Theory of Probably Cause
3. Test the Theory to Determine Cause
4. Establish a Plan of Action to Resolve the Problem
and Implement the Solution
5. Verify Full System Functionality and Implement
Preventive Measures
6. Document Findings, Actions, and Outcomes
• Common Problems and Solutions for Laptops
and Mobile Devices
▪ Identify Common Problems and Solutions