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C Pxsup 90

This document provides summaries of various SAP topics including: 1. Using basic ABAP programming tools like the workbench, documentation, debugging, and understanding how clients work. 2. Using debugging and analysis tools to troubleshoot issues like SM13, database details, and ABAP messages. 3. Gaining a basic understanding of Solution Manager for tasks like CRM, reporting, and project management. 4. Providing support to customers through service tickets, notes, and incident management.

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193 views3 pages

C Pxsup 90

This document provides summaries of various SAP topics including: 1. Using basic ABAP programming tools like the workbench, documentation, debugging, and understanding how clients work. 2. Using debugging and analysis tools to troubleshoot issues like SM13, database details, and ABAP messages. 3. Gaining a basic understanding of Solution Manager for tasks like CRM, reporting, and project management. 4. Providing support to customers through service tickets, notes, and incident management.

Uploaded by

narravk
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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C_PXSUP_90

Using SAP Enterprise Support :---

The amount of time that a customer message has been the ----
Mission Critical Support ----
Recommend to the end user to wait for the next---
The time needed to display report data when ---

Basic ABAP Programming (using the Workbench):-

Enter transaction code WORKBENCH---


Display a list of possible input values---
Search for possible entries---
To maintain documentation (for example, documentation ---
Sm30---
Repository Information System (SE84)---
Double-click the keyword---
ABAP Editor---
Enter/debugging in the command field---
A client has its own database---

Using debugging tools for root cause analysis:-

Test the failed update module in SM13---


Database platform and release, for example, oracle ----
Error messages of application programs---
Until the entry is overwritten (circular file)---
SM13---
Fixed Values ----
All screens, modules of the flow logic, and ABAP message ---
Using SAP tools for root cause analysis:-

ALL SELECT statements in a n ABAP program that lead to a buffer access---


The system ----
A return code is a unique key that is sent from the ABAP program to the ----
Forms -----
The ABAP modules that have been called during program execution ---
Exactly one Open SQL statement ----
Dump Analysis (ST22)---
Message server ----

Basic understanding of SAP Solution Manager:-

Customer data for customer relationship management (CRM)---


Report development ---
An easy navigation through a central role-based access point----
Human Resource Management ----
Service Marketplace ----
A comprehensive view on a project/release plan with all ----

Providing solutions to customer/VAR Service Desk:-

Via the Tab SAP Notes in the message---


Call the transaction BP and open the business partner of type Organization----
Within the transaction for message processing----
Checks if a given note can be implemented automatically ---
Sent to customer ----
Incident Management Work Center----
The action ‘update Message with SAP’ is called. In this case,---
SAP system backup---

Problem analysis and advaced concepts :-

Update function module ----


Object Navigator----
You have to wait until the program retruns from the database ---
Update Debugging ---
ST03 (WORKload analysis) ----
Global update ----
Run the program in batch and click on DEBUGGING ----
Message Solving:-

Get a thorough understanding of the issue from the information given -----
Search on notes with customer installation number ----
It is a powerful instrument in organization and reporting within ----
Integrity----
It is an attribute that characterizes the urgencuy of an issue ----
http://service.sap.com /sap/support/partnermessagesearch----
document every activity in the message---
SAP note ----
In the SAP Partner Portal ----
Ask your colleagues for processing this message ----
Components are arranged in a hierarchy, the so-called Component Hierarchy ----
An SAP Note can only be released after dual control ----
Usename and password in your internal message notice----
Try to guess what the customer ‘might’ want to have---
Solve the customer’s issue – no more and no less ----
Up-to-date ----

Root cause analysis using ABAP Debugger :-

Analyze the entry in transaction SU53 (Authorization Data for User)----


Create a breakpoint at Event MESSAGE_SEND----
All datya objects that are defined in the current program ----
The system has not read any entries from the database table ---
The names of modules that are being executed after control returns from the ---
In the element list of the Screen Painter-----
The system will raise an ABAP message ----
The data objects used by the program ----

Understanding architecture in root cause analysis :-

FORM---
To define the field help (F1 documentation ) and field labels that ----
Maintain database tables and views from within R/3 and ---
At the beginning of a report program ---
INITIALIZATION ----
SE30----

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