Contents

Carrier Central User Manual ........................................................................................................................ 2

Requesting an Account ............................................................................................................................. 2
Logging into the Website ......................................................................................................................... 3
Menu Options .......................................................................................................................................... 3
Submitting an Appointment Request ....................................................................................................... 4
Bulk Shipment Upload .......................................................................................................................... 6
Reviewing Appointments ......................................................................................................................... 7
Search by ISA (Inbound shipment appointment) Number: .................................................................. 7
Search by Dates .................................................................................................................................... 7
Search by shipment ID’s ....................................................................................................................... 8
Editing, Rescheduling and Canceling an Appointment ............................................................................. 8
Rescheduling Your Appointment .......................................................................................................... 9
Add a Shipment(s) ................................................................................................................................ 9
Remove a Shipment(s) ......................................................................................................................... 9
Updating Account Information ............................................................................................................... 10
Managing Errors ..................................................................................................................................... 10
Seeking Support ..................................................................................................................................... 11
Frequently Asked Questions .................................................................................................................. 11
APPENDIX 1: Dos & Don'ts ..................................................................................................................... 12
APPENDIX 2: Appointment Confirmation Email Sample ........................................................................ 13
APPENDIX 3: Appointment Re-Scheduled Email Sample ........................................................................ 14
APPENDIX 4: Appointment Edit Confirmation Email Sample ................................................................. 15
APPENDIX 5: Appointment Edit Confirmation Email Sample ................................................................. 16
APPENDIX 6: Appointment Edit Failure Email Sample ........................................................................... 17
APPENDIX 7: Troubleshooting Errors ..................................................................................................... 18
Error Message 1: PO is Invalid ............................................................................................................ 18
Error Message 2: Shipment #3: PO 'M7XXXXXX' is pre-paid; it should be moved to another line ..... 18
Error Message 3: Shipment #3: PO 'K5XXXXXX' is only valid for 'RNO1' FC ....................................... 18
Error Message 4: ARN Required or ARN Missing ................................................................................ 18

Carrier Central User Manual

Carrier Central is the primary portal for carriers to view and request appointments to any of Amazon’s
fulfillment centers. Carriers enter the details of the appointment including PO(s), pallet count, and
delivery location, as well as a requested delivery date. Amazon then grants the suggested appointment
time if possible or schedules to the next best available day or time. The link to Carrier Central is:
https://carriercentral.amazon.com

Requesting an Account
You can request an account by accessing the website and following the simple steps below:
• Click on the link “Create your Amazon account”

Picture 1-Account creation prompt.

• Fill in the following details, (Picture 2 shows input screen)

o Account type: Carrier/Seller delivering freight or Amazon Vendor account.
o Standard Carrier Alpha Code (SCAC): Unique two-to-four-letter code used to identify
transportation companies.
o Contact Email: It is strongly suggested to use an email alias or distribution email instead
of a personal email in order to improve communication.
o Purchase order Id: Amazon purchase order (Letters and numbers) provided as part of
shipment.
o Fulfillment Center (FC) for purchase order: Amazon location where the freight
associated to the PO will be delivered (I.e ABE2, MDW2)

2


Picture 2-Account creation screen

Logging into the Website

Once the account is created, carriers can log in to the website with their username, and password as
shown on picture 3.

Picture 3-Login screen

Menu Options
Once logged into the website, the top of the page will provide a set of menu options as shown on
picture 4.

• Request-For requesting new appointments.

• Search-Search past appointments requested.
• Account-View/Edit current account information.

3


Picture 4-Main menu bar.

Submitting an Appointment Request

Upon reaching the “Request” screen, provide all the details of the freight as described below and the
requested date and time (CRDD) for the appointment; for uploading multiple shipments please see the
“Bulk shipment upload” section. Picture 5 shows the appointment request screen.

Picture 5-Appointment request screen.

Field Description
Destination Fullfilment • Choose appropriate FC (Amazon location where the freight will be
Center (FC) delivered) from drop-down menu.

Freight Type • Choose appropriate type from drop-down menu.

Is Freight Clampable • Choose Yes or No depending on if the freight is not palletized and to be
unloaded using a clamp truck.
Load Type • Choose accordingly for Palletized, Floor loaded or Mixed Freight. When
trying to submit an appointment for mixed freight, please select ‘Non-
Palletized’ as the load type. For example, even if <50% of the freight is
floor loaded and you have 3 pallets, you would choose ‘Non-Palletized’.

4

Trailer Number • Optional, single value field
• If provided, it must consist of at least 1 non-whitespace character
• Can contain one or more spaces

CRDD (Carrier requested • Preferred date for delivering freight to the Amazon FC.
delivery date) • Please note that the time is given on 24 hour (Military) Time format (I.e
0100 would be 1 AM and 1300 is 1 PM) as most Amazon FC’s operate 24
hours.
ARN (Amazon reference • Mandatory for collect freight (not applicable for prepaid freight)
number) • If provided, it must be a valid ARN known to Amazon TRAN systems
PRO • Please provide the appropriate PRO number for the shipments that will be
delivered.
• Mandatory, single value field
• Cannot contain any spaces (must be a single token)
• Cannot be longer than 30 characters
BOL • Provide the BOL number given by the vendor in this field.
• Cannot contain any spaces (must be a single token)
• Cannot be longer than 30 characters
Pallet Count • Only necessary for appointment requests with Load Type "Palletized"
Carton Count • Value must be greater than 1
Unit Count • Optional field, complete based on shipper provided BOL information
PO List • Mandatory field. Separate POs by a space or comma. Each PO must be a
valid PO known to Amazon Transportation systems and match the
destination FC on the appointment request. All POs must be the same
freight terms on a single shipment line.


After filling all the details click on the submit button.

Once the request for an appointment is submitted to Amazon, you will get a message that the
appointment request has been registered (But not confirmed/scheduled in the system). After being
verified by our system, the request will then be scheduled and the actual appointment details will be
communicated through the requestor’s email address.

Important Note:
You will receive an acknowledgement of the request immediately from the portal. However, you will
have to wait for confirmation on the appointment. The confirmation email that you receive once the
appointment is confirmed is shown in Appendix -2. You can check the status of the appointment in the
portal itself. The appointment status will change from “Pending confirmation” to “Confirmed” once the
appointment is confirmed.

5

Bulk Shipment Upload
Instead of having to manually enter shipment level information (PO, BOL, ARN, Pallets, Cartons, etc.)
one line at a time, the browse button (Marked on the red square on picture 6) on the shipments section
of the appointment request page allows you to upload the information to Carrier Central from an excel
spreadsheet in a single transaction.

Picture 6-Bulk shipment upload.

After you’ve entered the applicable information into the spreadsheet (Example shown on picture 7), you
can upload the spreadsheet to the Carrier Central website. Each shipment will show up in a new line
within the appointment field. You will then have the ability to make corrections, remove a shipment,
add another shipment, etc.

Some helpful hints:

• Make sure to save your excel file in .csv format

• The size of the file should not exceed 2MB
• Do not enter shipments for multiple trucks on the same spreadsheet.

Please use the given bulk upload template file to for uploading multiple shipments.

Picture 7-Bulk shipment spreadsheet template.

The portal asks for confirmation that the data provided is correct for the appointment sought. Please
verify again and click “Submit” to confirm the appointment.

6

Reviewing Appointments
You can view past appointments by clicking on the “Search Appointments” option in the menu screen.
You can use this search option to review the details of past appointments as well as appointments that
you have scheduled with the Fulfillment Center. If you leave the search fields blank, the results will
include all appointments that have been scheduled by you. Appointments can be searched under the
following criteria:

Search by ISA (Inbound shipment appointment) Number:

Picture 8-Search by ISA

Enter ISA number, multiple numbers (Up to 10) can be entered using a comma as a separator.

Search by Dates

Picture 9-Search by dates

The following date search criteria can be used:

• Appointment creation date.

• Last updated date
• Scheduled arrival date (Appointment time)
• Requested delivery date (CRDD)

7

Search by shipment ID’s

Picture 10-Search by Shipment ID info.

The following date search criteria can be used:

• By Amazon purchase order

• Bill of lading
• PRO number
• Amazon Reference number (ARN)

Editing, Rescheduling and Canceling an Appointment

Carriers have the ability to edit, reschedule and cancel an appointment using the Carrier Central portal.
You may:
• Reschedule and Cancel
• Add additional shipments (PROs)*
• Remove shipments (PROs)
• Modify ARN number (applies to Collect shipments only)
• Modify PRO number
• Modify BOL number
• Modify PO(s) numbers
• Modify Load Type
• Modify Clamp Type
• Modify Trailer Number Type
• Increase / Decrease pallet and carton count
• Request a new appointment for redirected freight
• Note: (LTL Only) You may not add more than three shipments to an appointment that is in
scheduled status (i.e. an appointment that has an associated ISA number)

To submit edit, reschedule or cancel a request, log into your Carrier Central account and search for the
appointment.

Upon specifying your search criteria, the website throws a list of appointments matching the condition.
Locate the Appointment Request ID or Appointment ID (ISA #) and select the “Edit’. Please be aware
that no edits can be made within 1 hour of scheduled delivery time.

8

Rescheduling Your Appointment
• Select the ‘EDIT’ button next to the appointment.
• Enter your updated CRDD, shown on the red box on picture 11
• Select the appropriate reschedule reason code.
• Select the ‘SUBMIT’ button.

Picture 11-Appointment re-schedule

Add a Shipment(s)
• Select the ‘EDIT’ button next to the appointment.
• Select ‘Add more shipments’ link shown in the red box marked on picture 12.
• Select ‘SUBMIT’ button.

Picture 12-Adding shipments

Remove a Shipment(s)
• Selecting the ‘EDIT’ button next to the appointment button
• Select ‘Remove’ button next to the shipment that you wish to remove from the appointment,
shown in the red box marked on picture 13.
• Select ‘SUBMIT’ button.

Picture 13-Removing shipments

9


All other appointment modifications can be made by selecting the appropriate choice from the
corresponding drop down menu.

After you have submitted the request, you will receive an email confirmation to inform you that the
request was received. You will then receive a follow-up email to inform them that the request has been
approved / denied.

Please create a case in Case Management or call our Hotline number (866-203-8372) if you require
assistance.

Updating Account Information

Account information can be edited by selecting account settings under the top menu bar, shown in
picture 14. The contact email listed will be the email address that all appointment confirmations are
sent to.

Picture 14-Account information edit.

Managing Errors
If an appointment that is being scheduled by the carrier contains any errors, the website will specify the
error message for that request in the request itself. Carriers will get to know of the error message
immediately when the data provided fails validation. For example, if the PO is invalid, the carrier will be
asked to recheck the PO or check the PO number with the vendor. A completely correct appointment
request will not generate any error message and the carrier will be automatically notified with an
acknowledgement when the data provided is accurate and valid.

10

Seeking Support
For support please calling our Hotline: 866-203-8372 or if you are an Amazon Contracted Carrier, you
may submit a case through case management.

Frequently Asked Questions

How do I handle delayed shipments?

As soon as you are aware that you will miss a confirmed appointment, please follow the below
guidelines:
• If you know 12 hours in advance or more, please edit the appointment with the updated CRDD
at the earliest.
• If the appointment is within 12 hours:
o Amazon Contracted Carriers: Cut a case via Case Management
o Non Amazon Contracted Carriers : Please contact NOC via hotline (1-866-203-8372
Option 1)

What if Appointment Confirmations are delayed?

Please reach out to NOC via Case Management or the Hotline: 866-203-8372 if an appointment has not
been granted 24 hours after the request was submitted.

What if I need to add additional shipments?

If you have additional shipments that you wish to add to a confirmed appointment, kindly edit the
appointment directly. Do note that if the additional freight added results in the FC going over their
capacity, you may receive an appointment time different than the current schedule.

How do I cancel appointments?

If you are no longer executing a delivery, or accidentally requested multiple appointments for the same
load, you are required to pro-actively go to Carrier Central and cancel these appointments. Failure to
adhere to these guidelines will be monitored as part of your performance

11

APPENDIX 1: Dos & Don'ts

Do's:

• Do provide all the POs in the appointment request

• Do provide the correct ARN, PRO (mandatory) and BOL as required in the portal.
• Please note down the request ID for your reference
• Do contact the hotline if there is any exception to be handled such as change of appointment
date/time
• Do check with the vendor if the website indicates that the PO number is invalid
• Please wait for the confirmation to your appointment request.
• Do check the status of the appointment in the portal. Don'ts:

Don’ts:

• Do not request an appointment for the same freight through email or through the portal again
• Do not share your user id or password to any person
• Do not mix collect POs with prepaid POs in the same PRO.

12

APPENDIX 2: Appointment Confirmation Email Sample

Hello Team, GMP of AMZN,

An appointment with ISA Id 5504430062 has been confirmed at Amazon.com's IND1 Fulfillment Center
for 20-Aug-2014 10:00 EDT.
Please make sure you have the appointment ID ready when you show up for the appointment.

Please ensure the driver has a printed copy or a soft copy of this email notification which includes the
barcode.

Thanks!

Appointment Summary:

Fulfillment Center: IND1

Inbound Shipment Appointment (ISA) ID: 5504430062
Inbound Shipment Request (ISR) ID: 3490

Arrival Date: 20-Aug-2014 10:00 EDT

Door: 1050000

Trailer Number:

Shipments:
PRO: FRANKGEN8
BOL: 000008
Carton count: 30
POs: M8757091

Have a great day!

Amazon.com Transportation Department

13



APPENDIX 3: Appointment Re-Scheduled Email Sample

Hello John Doe on behalf of WXZY,
A confirmed appointment with appointment ID 20381013 on September 23, 2009 12:30:00 PM EDT at
Amazon.com's SDF1 for the shipment listed below has been rescheduled.

The new appointment ID is 20381013 and the appointment is on September 23, 2008 12:30:00 PM EDT.

If you have additional concerns or need assistance, please reply to this e-mail.

Thanks!

Appointment Summary

Fulfillment Center: SDF1
Inbound Shipment Appointment (ISA) ID: 20381013

Arrival Date: September 23, 2008 12:30:00 PM EDT
Departure Date: September 23, 2008 1:00:00 PM EDT
Door: 32.0

Shipments
PRO: 838-771393
BOL: 126965117
Pallet count: 1
Carton count: 70
POs: L7419309

Have a great day!

Amazon.com Transportation Department

14

APPENDIX 4: Appointment Edit Confirmation Email Sample

Hello Team, GMP of AMZN,

We have received your request to edit appointment ISA ( 147487062 ). After the FC reviews your
request, you will receive a follow up email notification that will advise you of the status of your request
(approve / deny).

If you have any questions or require assistance with this request, please contact carp-
[email protected].

Appointment Summary

Fulfillment Center: IND1
Inbound Shipment Appointment (ISA) ID: 147487062

Appointment Date: 31-Dec-1969 19:00 EST
Requested Appointment Date: 2011-09-27T07:00:00.000-07:00
Door: 0.0

Trailer Number:

ISR 1823 (old) Shipments
PRO: 631641982
BOL: 67361912
Pallet count: 54
Carton count: 56
Unit count: 55
POs: Q3186909

PRO: 27826196391
BOL: 583260263
Pallet count: 2
Carton count: 2
Unit count: 2
POs: Q3186909

ISR 1824 (new) Shipments
PRO: 63164198212
BOL: 67361912
Pallet count: 60
Carton count: 110
Unit count: 55
POs: Q3186909

Have a great day!

15

APPENDIX 5: Appointment Edit Confirmation Email Sample

Hello Team, GMP of AMZN,

Your request to edit appointment for ISA 147498062 on 01-Jan-1970 00:00 EST has been confirmed at
Amazon.com's IND1 Fulfillment Center for the shipment listed below.
Please make sure you have the appointment ID ready when you show up for the appointment.

If you have additional concerns or need assistance, please reply-all to this e-mail.
Thanks!

Appointment Summary

Fulfillment Center: IND1
Inbound Shipment Appointment (ISA) ID: 147498062

Arrival Date: 01-Jan-1970 00:00 EST
Door: 1.0

Trailer Number:

Shipments
PRO: 98632
BOL: 63243982387
Carton count: 70
POs: Q3186909

Have a great day!

Amazon.com Transportation Department

16

APPENDIX 6: Appointment Edit Failure Email Sample

Hello Team, GMP of AMZN,

Our apologies, but your request to edit appointment ISA (147487062) has been denied.
Please ensure that the details of the original appointment are maintained and you deliver according to
what was originally requested.

If you have any questions or require assistance with this request, please contact carp-
[email protected].

Appointment Summary

Fulfillment Center: IND1
Inbound Shipment Appointment (ISA) ID: 147487062

Appointment Date: 31-Dec-1969 19:00 EST
Requested Appointment Date: 2011-09-27T07:00:00.000-07:00
Door: 0.0

Trailer Number:

ISR 1823 (old) Shipments
PRO: 631641982
BOL: 67361912
Pallet count: 54
Carton count: 56
Unit count: 55
POs: Q3186909

PRO: 27826196391
BOL: 583260263
Pallet count: 2
Carton count: 2
Unit count: 2
POs: Q3186909

ISR 1824 (new) Shipments
PRO: 63164198212
BOL: 67361912
Pallet count: 60
Carton count: 110
Unit count: 55
POs: Q3186909

17

APPENDIX 7: Troubleshooting Errors

Error Message 1: PO is Invalid

The website will prompt the user to verify the PO number or validate it with the vendor.

Error Message 2: Shipment #3: PO 'M7XXXXXX' is pre-paid; it should be moved to another line
Description: This message appears whenever a collect PO has been added to a shipment containing Pre-
paid POs.

Solution: Enter the Pre-paid POs in the next shipment with another PRO number.

Error Message 3: Shipment #3: PO 'K5XXXXXX' is only valid for 'RNO1' FC

Description: When the destination FC on the appointment request form does not match with the FC to
which the PO is designated in our records.

Solution: Please approach the shipper to get the correct details.

Error Message 4: ARN Required or ARN Missing

Description: An ARN is an Amazon Reference Number, which we assign to Collect Vendors. If you are
trying to submit an appointment and are getting a message saying that you need an ARN, you might
have a PO that is Collect, which you are not supposed to have. In such case we would strongly
recommend to approach your shipper to have the PO flipped to "pre-paid" so that your request goes
through.

Regardless of what the paperwork says, the PO has to show as Collect in Amazon’s system, which
dictates how appointments are granted. The shipper may have incorrectly labeled the PO as prepaid on
the BOL. You will not receive an appointment until the PO has been flipped to pre-paid. We suggest you
engage the shipper, who can ask their buyer to flip the PO.

18