Manual HD Clone
Manual HD Clone
Manual HD Clone
HDClone 7
miray-software.com
HDClone 7
Manual
Table of Contents 3
Table of Contents
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.1 Brief Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.2 Character Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.3 Edition Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2 Areas of Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.1 Upgrading Hard Disks & Migrating an OS . . . . . . . . . . . . . . . . . . . . . . . 9
2.1.1 Unused Disk Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.1.2 Smaller Target Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.2 Data Rescue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.3 Installation Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
2.4 Mass Copying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.5 Master Installations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.6 Proprietary Formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
2.7 Forensic Examination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.8 Image Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
2.9 HotCopy & LiveImage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
3 Variants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3.1 HDClone/W . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3.1.1 Supported Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3.1.2 Supported Devices and Storage Media . . . . . . . . . . . . . . . . . 13
3.2 HDClone/S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
3.2.1 Supported Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
3.2.2 Supported Hardware Standards . . . . . . . . . . . . . . . . . . . . . . . 14
3.2.3 Supported Storage Devices and Media . . . . . . . . . . . . . . . . . 14
3.3 HDClone/L . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3.3.1 Supported Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3.3.2 Supported Storage Devices and Media . . . . . . . . . . . . . . . . . 15
4 Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
4.1 Device Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
4.2 Transfer Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
4.3 SATA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
4.3.1 SATA-Hotplug . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
4.3.2 Port-Multiplier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
4.4 SCSI and SAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
4.5 RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
4 Table of Contents
5 Quickstart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
5.1 Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
5.2 Self-booting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
6 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
6.1 Setup for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
6.1.1 Miray Virtual Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
6.2 Boot-Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
6.3 Windows PE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
6.3.1 Windows HotCopy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
6.4 ISO Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
7 Program Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
7.1 Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
7.2 Self-booting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
7.3 Quit Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
8 Inline Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
8.1 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
8.2 Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
8.3 Self-booting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
9 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
9.1 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
9.2 System-Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
9.2.1 Auto Log Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
9.2.2 Save Log Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
9.3 Create a Bootable HDClone Media . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
9.3.1 USB Stick not Working . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
9.3.2 CD/DVD Writer not Selectable . . . . . . . . . . . . . . . . . . . . . . . . 28
9.4 Booting HDClone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
9.4.1 BIOS-USB-Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
9.4.2 UEFI-Boot and SecureBoot . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
9.4.3 Extended Boot Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
9.5 Input Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
9.5.1 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Table of Contents 5
11 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
11.1 Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
11.1.1 GPL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
11.1.2 Disclaimer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
11.2 Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
11.2.1 Standard License Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
11.2.2 Activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
11.2.3 License Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
11.2.4 Customer-specific Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
11.3 Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
11.4 Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
6 Introduction
1 Introduction
Thank you for choosing HDClone. It is our expressed goal to develop products
that meet your standards. Therefore, should you have any suggestions for
improvement, or should you for any reason be dissatisfied with the software, we
would greatly appreciate your 411.3 Feedback.
Edition 1) FE BE SE AE PE EE
Copying Speed
Maximum speed in MB per sec. 30 50 60 ○○2) ○○2) ○○2)
Device Support
IDE/ATA/SATA hard disks ● ● ● ● ● ●
Edition 1) FE BE SE AE PE EE
Firewire / IEEE1394 (OHCI) ○ ○ ○ ● ● ●
Dynamic disks ○ ○ ○ ○ ● ●
ATA-Password unlock ○ ○ ○ ● ● ●
Copy Modes
Drive copy ● ● ● ● ● ●
Partition copy ○ ● ● ● ● ●
SmartCopy ○ ○ ● ● ● ●
PartitionSelect ○ ○ ● ● ● ●
BitCopy ○ ○ ○ ○ ● ●
File Images
Physical images ● ● ● ● ● ●
SmartImage ○ ○ ● ● ● ●
Compressed images ○ ○ ● ● ● ●
Differencial images ○ ○ ○ ● ● ●
QuickCompress ○ ○ ○ ● ● ●
StrongCompress ○ ○ ○ ○ ● ●
RAW images ○ ○ ○ ○ ● ●
Special Modes
HotCopy ● ● ● ● ● ●
LiveImage ○ ● ● ● ● ●
SafeRescue mode ○ ● ● ● ● ●
Verification mode ○ ○ ● ● ● ●
FastCopy mode ○ ○ ○ ● ● ●
Edition 1) FE BE SE AE PE EE
Variants
HDClone/W (Windows application) ● ● ● ● ● ●
HDClone/S (self-booting) ● ● ● ● ● ●
File Systems
NTFS, FAT SmartCopy/SmartImage ● ● ● ● ● ●
1)
Within the table the following abbreviations are used to identify the different editions:
FE = Free Edition, BE = Basic Edition, SE = Standard Edition, AE = Advanced Edition,
PE = Professional Edition, EE = Enterprise Edition
2)
No software speed limit.
3)
Use of RAW images at nearly hardware speed.
Upgrading Hard Disks & Migrating an OS 9
2 Areas of Application
HDClone specializes in creating physical and logical 1-to-1 clones and file
images. Therefore, HDClone offers specific advantages for copying, and respec-
tively rescuing defective media (42.2 Data Rescue). HDClone can even copy
disks or save them to an image, regardless of the partitioning scheme, the file
system used or the installed operating system. This way, HDClone can copy
entire system installations (42.1 Upgrading Hard Disks & Migrating an OS) or
even proprietary file systems (42.6 Proprietary Formats) exactly. Altogether,
HDClone covers a wide spectrum of available applications through its universal
copying technology. The following text describes the most common application
uses of HDClone. Descriptions of frequently used applications are listed below.
Hint: HDClone allows you to copy data randomly among all types of
recognized media, particularly between different types of drives.
Note: Please ensure that only one hard disk is connected after
completing the copy, and before starting the operating system. It should
be plugged in to the same channel as the original. Therefore, either the
copy must be removed, or it may be connected in place of the source media.
Note: Only a physical copy allows you to rescue all of the data (except
for irrecoverable areas), even if there are logical errors resulting from
defective areas. For this reason, never use SmartCopy mode for
rescuing data.
Note: Before restoring from the backup partition, save your work files
and other data from the system partition, or store them elsewhere as
they will otherwise be overwritten.
3 Variants
HDClone comes in three variants – HDClone/W, HDClone/S and HDClone/L. All
variants contain the same program software, meaning the same user interface.
Generally, the program operation and functions are identical, yet they run on
different operating systems, Therefore, the main difference is the device support,
which may affect the program functions in the respective variant. The system
requirements for each variant are described below.
3.1 HDClone/W
This variant runs as normal Windows application (.exe) and can therefore simply
be executed on a running Windows PC parallel to other programs, or it can be
executed via Windows PE even without Windows being permanently installed.
Workstation Server
{{ Windows XP (32+64 bit) * {{ Windows Server 2003 (32+64 bit) *
{{ Windows Vista (32+64 bit) {{ Windows Server 2008 (32+64 bit)
{{ Windows 7 (32+64 bit) {{ Windows Server 2008 R2 (64 bit)
{{ Windows 8 (32+64 bit) {{ Windows Server 2012 (64 bit)
{{ Windows 8.1 (32+64 bit) {{ Windows Server 2012 R2 (64 bit)
{{ Windows 10 (32+64 bit) {{ Windows Server 2016 (64 bit)
*) We reserve the right to limit or suspend support for Windows XP and Server
2003 in future versions of HDClone 7 in favor of technical innovations which are
not implementable thereon.
3.2 HDClone/S
The original variant of HDClone runs self-booting on PC’s and Macs (x84 compat-
ible) on the base of our Symobi OS. It is employed especially when achieving the
highest possible copying speed or if Windows is not executable. The systems,
controllers and devices that are supported are listed below.
3.3 HDClone/L
Professional Edition and up
Just as with HDClone/S, this variant also runs self-booting on our Symobi OS, yet
on the basis of Linux. Many WLAN adapters and RAIDs can thereby be used
without an executable Windows program and without Windows PE.
4 Compatibility
Additional information and tips for the use on various types of devices are listed
below.
Hint: In order to check if your devices are supported prior to the purchase
of HDClone, start HDClone Free Edition on the respective PC and open
the SpeedTest app in the Tools group. In the list to the left side you will
be able to see which disks are actually available. You may also execute a speed
test for these disks.
4.3 SATA
HDClone supports SATA-, SATA-II and SATA 6G disks. We recommend setting
SATA controllers in BIOS to operating modus AHCI (instead of IDE). Should the
IDE mode be needed by the installed operating system, IDE can be reset after
completion of the copying process.
4.3.1 SATA-Hotplug
Enterprise Edition required
4.3.2 Port-Multiplier
Enterprise Edition required
A port multipler allows the connection of several SATA devices to a single SATA
port, thereby sharing the transfer rate of the port. This enables the connection
of more SATA disks than native SATA ports are available at one time. Disks
connected over a port multiplier will be recognized and displayed automatically.
SCSI and SAS disk are supported by HDClone/W and HDClone/L as long as there
is an appropriate driver. Only the following Adaptec Narrow, Wide, Ultra and
Ultra-Wide SCSI controllers are supported by HDClone/S:
Hint: Use the Free Edition in order to determine whether your SCSI/SAS
controller is supported (44 Compatibility). If HDClone recognizes the
connected drive, the SCSI/SAS controller is supported.
18 Compatibility
4.5 RAID
Professional Edition and up
HDClone can also clone RAIDs. There are three different variants:
{{ RAID to normal disk
{{ RAID to RAID
{{ Normal disk to RAID
Cloning pure data RAIDs does not require any prior action. This also applies to
cloning bootable system installations from a RAID to a normal media or to a RAID
for the same type of RAID controller. Cloning bootable system installations to a
RAID requires assurance that a software driver for the target RAID has been
installed on the same source as a boot driver before starting with cloning.
4.6 USB
HDClone can be used with USB devices of the USB versions 1.1 (UHCI, OHCI),
2.0 (EHCI) and 3.0 (XHCI). HDClone supports USB mass storage media (USB
Mass Storage Class), USB keyboards, mice (HID) and USB hubs.
M.2 19
HDClone works with any Firewire drive or Firewire card reader which supports
the Serial-Bus-Protocol (SBP).
4.8 Bluetooth
An HID-capable USB Bluetooth adapter (internal or external) is necessary in
order to use Bluetooth-connected input devices (keyboard, mouse, etc.) with
HDClone. Devices must be connected to the PC prior to using the program. The
self-booting HDClone variants take care of this automatically upon starting.
4.9 NVMe
Professional Edition and up
The NVMe interface is used by modern SSDs and it allows high transfer rates in
particular. HDClone supports NVMe disks, regardless of their structure, i.e. as M.2
or PCIe card.
4.10 M.2
The term “M.2“ describes a form factor for expansion cards, yet it is oftentimes
synonymous with an NVMe interface. Yet actually, SATA or USB-3 devices can be
connected via M.2. Therefore, the support with M.2 cards conforms to the
device interface and the HDClone edition used (41.3 Edition Overview).
20 Quickstart
5 Quickstart
You can use HDClone in two variants: as a Windows application (HDClone/W)
or as a self-booting program (HDClone/S and HDClone/L).
5.1 Windows
Please take the following steps to start HDClone in Windows:
1. Start the setup for Windows (setup.exe) and follow the instructions. Accept
the default settings.
2. When setup is finished, HDClone will start automatically. Alternately, you can
start HDClone from the Desktop or the Windows Start Menu.
3. After starting HDClone, select the desired function and follow the course of
the program. For further information, please refer to 48 Inline Help.
5.2 Self-booting
To start (=boot) HDClone without Windows, the following steps are required:
1. If you already have a bootable media (CD/DVD or USB stick) with HDClone,
please proceed with step 4.
2. Plug a USB stick into your PC or insert an empty CD/DVD into your CD/DVD
writing drive. Start the Boot-Setup under:
Programs ▸ HDClone... ▸ Create bootable media
3. Select the desired CD/DVD drive or the desired USB stick and create a
bootable media.
4. Boot from this media on your desired PC and select S for HDClone/S or
L for HDClone/L from the home screen.
5. When the main program screen opens, select the desired function and follow
the course of the program. For further information, please refer to the
48 Inline Help.
Setup for Windows 21
6 Installation
HDClone comes in three variants (43 Variants). Use 46.1 Setup for Windows
to install HDClone/W in Windows and/or create a bootable media (HDClone/S
+ HDClone/L) with 46.2 Boot-Setup or as described in 46.4 ISO Image.
6.2 Boot-Setup
The boot setup (4fig. 5) creates a bootable disk
(CD/DVD or USB stick) from which HDClone/S
and HDClone/L can be booted. Start Boot-Setup
one of three ways:
{{ Once 46.1 Setup for Windows) is completed,
the boot setup will be located under Programs
▸ HDClone... ▸ Create bootable media.
{{ Start HDClone and then click on the Toolbox
symbol or press the F6 key and select
Boot-Setup.
{{ Start HDClone from the program package,
then select the button Create bootable media. fig. 5: Boot-Setup
already existing bootcode. If the disk does not contain a bootcode, it will not
be bootable upon connection. This option is designed for use with boot
managers in order to not overwrite them.
{{ Format disks (USB only): Formats the selected drive prior to making it
bootable, for instance should booting problems occur or in order to newly set
up a USB disk. All data on the USB disk will be deleted.
{{ HDClone/L: Additionally transfers all files of the Linux-based self-booting
variant of HDClone (43.3 HDClone/L) to the bootable media.
Click on Create now to start creating the bootable disk. Follow the instructions
and wait for the program to confirm successful completion. Continue under
47 Program Startup or 45 Quickstart.
6.3 Windows PE
You may also create bootable CD versions of Windows Vista, Windows 7,
Windows 8/8.1 or Windows 10. To do so, we recommend the freely available
projects with the builder from CWCodes which you may find under
http://www.cwcodes.net/.
You will find the projects for Windows Vista PE, Windows 7 PE and Windows 8 PE,
Windows 8.1 PE and Windows 10 PE at the following URLs:
{{ Windows Vista PE (VistaPE): http://vistape-capi.cwcodes.net/
{{ Windows 7 PE (Win7PE SE): http://w7pese.cwcodes.net/
{{ Windows 8 PE (Win8PE SE): http://w8pese.cwcodes.net/
{{ Windows 8.1 PE (Win8.1 SE): http://win81se.cwcodes.net/
{{ Windows 10 PE (Win10 SE): http://win10se.cwcodes.net/
After having created a USB stick with Builder, copy hdclone.exe into the stick’s
root folder. If using a CD/DVD, select Finals ▸ Create ISO on the left hand side in
builder prior to creating the ISO. The button Put Files for ‘RootCD’ Here will open
a folder to which you can copy hdclone.exe, in order for it to be included with
the ISO image to be created. When creating a 64 bit Windows PE (x64), use the
hdclone64.exe file instead.
Hint: You may also include device drivers, especially for RAIDs, with
24 Installation
Windows PE. This will make them accessible from HDClone. For this purpose, the
desired drivers must already be installed on the system you are using. On the left
hand side, select in Builder Drivers ▸ Driver Integration. Click on Double Driver
Export Host Drivers to include the installed drivers with the Windows PE to be
created.
Once these steps have been completed, you will have created a bootable CD/
DVD. You can use it to start (boot) HDClone directly on a PC with a bootable
CD/DVD drive as described in 47 Program Startup.
Hint: The easiest way to create a bootable CD under Linux is to use the
software tool cdrecord with the following syntax:
cdrecord hdclone.iso
Quit Program 25
7 Program Startup
7.1 Windows
Following the installation (46.1 Setup for Windows), you may start HDClone
from the Windows Start Menu under Program ▸ HDClone 7… ▸ Start HDClone.
Alternately HDClone can be started by invoking the file hdclone.exe either from
the genuine HDClone media or directly from the software package (ZIP archive).
7.2 Self-booting
Connect the bootable USB stick or insert the bootable CD/DVD (46.2 Boot-
Setup). Start the PC and ensure that BIOS will boot from the desired media.
HDClone/S will then be launched from the bootable media. Click L on the
home screen to start HDClone/L.
Note: Should your PC not boot from the HDClone boot media,
press F8 , F11 or F12 (BIOS dependent) as soon as you power
on the PC to access the boot menu and select the boot media.
Symobi will also boot on UEFI systems, with or without SecureBoot mode.
If a program function remains open, you can return to the main screen by
clicking on the menu symbol in the lower left hand corner of the system bar
or by pressing the Esc key. An actively running process will have to be finished
or cancelled first.
8 Inline Help
8.1 General
Detailed descriptions of all program functions and operating elements, as well as
their modes of operation, can be found in the Inline Help, which can be invoked
directly within the program. Open the Inline Help by selecting the question mark
icon on the left side of the system bar to the bottom or by pressing the
F1 key. In many cases, Help will already show a page with the current program
context upon opening. Should there be no context available, Help‘s starting
page will be displayed, allowing you to use either the table of contents or the
search function to open the desired topic.
Generally, Help has the same contents for HDClone/W, HDClone/S and
HDClone/L. Yet there are some minor differences in the Help display, which are
described below.
8.2 Windows
If HDClone was installed by using 46.1 Setup for
Windows, HDClone/W will use the Windows help system,
this means Help will open in a separate window.
8.3 Self-booting
The bootable version of HDClone also contains the Help in full. Here it will
display in an integrated help system. This integrated help system is also used, if
HDClone is used in Windows without installing it before.
System-Log 27
9 Troubleshooting
This paragraph describes problems you may possibly encounter when using
HDClone and offers proposals for solutions of these problems. Should you find
no proposed solution to a problem, please feel free to contact our 411.4 Support.
9.1 General
Should a process not run as expected during the first attempt, a common, yet
often effective solution is to give it a second try. This especially saves time when
it comes to hardware, because a second attempt at connection or the use of
another connector will oftentimes prevent problems from re-occuring.
9.2 System-Log
Should you encounter technical difficulties and turn to our 411.4 Support for
assistance, we kindly ask that you create a system log, attach it, and send it with
your request. Similar to a flight recorder, the system log will contain the processes
within the program, which will help us – and therefore you – to find a solution in
considerably less time.
9.4.1 BIOS-USB-Boot
If the HDClone bootable media (USB stick or USB CD/DVD drive) is not listed in
the BBS menu (47.2 Self-booting), activate USB boot support in the BIOS setup
first. Press F2 , Del , or F10 (depending on BIOS) to enter BIOS setup. The
Booting HDClone 29
setting can be found under different names and menu items, depending on the
BIOS version. In most cases, it can be found under labels such as USB, Boot and
Legacy. In BIOS setup you can also opt to boot from USB permanently, usually
under the menu item Boot.
Start Selection
Startup Mode
The startup mode offer the option to adjust various configurations for the system
start in a graduated manner.
{{ Normal: Start the system with the most efficient configuration.
{{ Compatible: Conservative configurations with minimal limitations.
{{ Safe: Reduced configuration, limited device support.
{{ Emergency: Minimal configuration to save a 49.2 System-Log.
30 Troubleshooting
Graphics Mode
System Log
Startup Options
You may activate or deactivate the options individually and boot with one of the
start modi afterwards.
{{ USB: Deactivate in order to prevent disturbances from devices that are
connected to normal USB ports (connect input devices to USB 3 or PS/2!).
{{ Advanced HID: Advanced support for input devices. Deactivate if problems
with the keyboard or mouse occur.
{{ SATA port multiplier: extended detection: Activate if disks that are connected
with port multipliers are not recognized.
Select the desired start modi and options, and boot with the desired start selec-
tion afterwards (keys , and Return ).
9.5.1 General
A generally very successful solution when having issues with input devices is to
connect an alternative USB input device of the same type.
Copied Disk 31
9.8.1 SCSI/SAS
When using SCSI devices, they must be configured correctly and connected to
one of the supported SCSI controllers.
Mass Storage 33
In addition to the adapters listed under 414.4 SCSI and SAS, HDClone/S also
supports other SCSI controllers, either as Onboard-Chipset (AIC), or as adapter
(AHA, ASC). They are determinable by the vendor ID and device ID, which are
listed in the table below:
In order to prevent these types of issues, please use, if applicable, the program’s
speed limitation option. Depending on the setting, the copying process will then
be slower than usual due to HDClone automatically adding small pauses to
prevent the hardware from overheating.
9.9 Network
9.9.1 Mapped Network Drives
A small change in the Windows Registry is needed in order for HDClone/W to
find established network drives. This is usually completed automatically by the
46.1 Setup for Windows, yet you may also make this change manually as
described below:
{{ Open the following key in the Registry Editor (regedit.exe)
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
{{ Create the DWORD value EnableLinkedConnections
{{ Assign the date 1 to it and restart Windows
Note: You can also open and mount file images as virtual drives directly
from the network, using network drives or network shares.
10.1 Installation
Miray Virtual Disk is included in the 46.2 Boot-Setup. You can chose to install
Miray Virtual Disk during setup (46.1 Setup for Windows). It will be installed to
a separate location within the Program Files directory.
11 Miscellaneous
11.1 Legal Information
11.1.1 GPL
Parts of this product are based on products which are licensed under the GNU
General Public License (GPL). The applicable license can be found by visiting
http://www.gnu.org/copyleft/gpl.html. To be sent a copy of the source code,
submit your request to support@miray.de.
11.1.2 Disclaimer
While HDClone was programmed and tested with the greatest possible care,
please understand that we cannot assume any liability for the proper function-
ality of the program, and that we cannot be held liable for any damages that
may result from its usage, which may be subject to gross negligence or intent.
11.2 Licensing
Various types of licenses are offered with HDClone in order to accommodate
diverse usage scenarios. The standard types of licenses encompass the most
common, yet not all, application scenarios. Therefore, standard licenses can be
extended if needed, or individual licenses can be converted. For inquiries, please
contact us by phone +49 89/72013-643 or mail@miray.de.
We offer further licensing options per request, for example within local networks
or as a Corporate or Site License.
11.2.2 Activation
Some license types require mandatory acti-
vation (Workplace License, Volume License,
One-time License), while some activations
are optional (Technician License). Activa-
tions are divided into Single Activation (SA)
and Permanent Activation (PA). These are
performed automatically upon installation
or when starting the program. In the event fig. 8: Boot screen
that both activation types are available, the
software will prompt you on which one to use (4fig. 8).
A PA has only to be completed once per system. Afterwards, the program can be
started without any further activation. When switching systems (for example
migration), you can release an existing PA by uninstalling the software. Your acti-
vation may then be (re-)used on the new system.
Note: When working with a Technician License, please ensure that the
USB token is connected prior to the installation or the start of the
program. The software will automatically recognize it and will not need
to request it.
11.3 Feedback
We are very interested in your feedback. We continuously strive to resolve any
program errors that you may encounter, as well as to review and integrate, if at
all possible, any ideas for improvement that you may have. If you wish to share
your opinion of the software with us, we will be happy to hear from you!
Online miray-software.com/Feedback
Email feedback@miray.de
Fax +49 (0)89 72013-647
Postal address Miray Software AG
Gaissacher Str. 18
81371 Munich
Germany
11.4 Support
Should you encounter any questions or issues with any of our products, our
support team will be glad to assist you. Please send us your inquiry via our
homepage at miray-software.com/support or email us at support@miray.de. If
you also encounter technical difficulties, please attach a 49.2 System-Log
regarding the respective process.