GENERAL

INFORMATION

Wärtsilä 2-stroke RT-86

Technical Services Issue 2, 30 September 2013

The principles of Wärtsilä

For your information
service information
Information to all Owners and Operators of Introduction
Wärtsilä engines and products. Over three year ago Wärtsilä Switzerland,
issued a General Information bulletin
named “New Layout of Service Bulletins”,
RT-86, Issue 1, dated 01.03.2010.

As it is our aim to deliver a product of the

latest standard and design, changes and
developments are inevitable.

By publishing ‘Service Information’, we

want to give information about
developments, which have taken place.
Service Information is intended for owners
and operators of Wärtsilä engines and
products and the Wärtsilä service network.

Validity / Issue
Until further notice. Herewith the General
Information bulletin RT-86, Issue 1 has
been cancelled.

Notes
Issue 2 is created for the introduction of an
updated layout and to globalise the
information.
In a transition period you my get Service
Bulletins still in the previous layout.
You might get similar information also for
other Wärtsilä products.

Wärtsilä Switzerland Ltd. Tel (24h): +41 52 262 80 10

PO Box 414
CH-8401 Winterthur [email protected]
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RT-86, Issue 2, Page 2 / 6

Contents
Page
1 Background 2
2 Basic layout elements (Front page) 2
3 Service Bulletin categories 3
4 Distribution level 3
5 Document number and issue 4
6 Action code 4
7 Info box 4
8 Basic layout elements (2nd page) 5
9 Attention signs 5
10 Contacts 6

1 Background
The term Service Bulletin (SB) refers to a series of documents having a specific aim or
scope. The purpose of a SB is to provide the End Customer, the Owners, the
Operators, Wärtsilä Services Offices and / or all internal concerned colleagues /
departments with updated and new information on products and services.
The process owner for SB according to the service quality manual is Technical Service.
The practice described in this document represents a global Wärtsilä approach.

The Wärtsilä Service Bulletin principles will be explained with help of the layout
elements of the bulletin pages.

2 Basic layout elements (Front page)

See Illustration example below, i.e. Figure 1. Note that the title of the illustration may be
omitted if there is already a short and clear introduction of it in this paragraph here.

2 1. Document title
1 3 2. Category, ref.ch 3
3. Distribution level, ref. ch 4
4
4. Document number and issue, ref 5
8 5 5. Action code, ref.ch. 6
6. Info box, ref. ch. 7
6
7. Address details of the responsible
Wärtsilä location
8. Distribution information

Figure 1, Document front page

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RT-86, Issue 2, Page 3 / 6

3 Service Bulletin categories

Service Bulletins (SB) are grouped in different categories. Each category of document
is characterised by a letter representing the SB code and a colour. The documents are
classified to purpose as listed in Table 1.

Table 1, Service Bulletin categories

SB Pantone /
Document name Purpose Colour
code RGB code
General Organizational and commercial 277 /
Information GI Light blue
information 181/209/232

Service Letter Temporary instruction for 299 /

SL Blue
recommended actions 0-163-221
Technical Information about product 354 /
TB Green
Bulletin development and modifications 0-183-96
Additional or amended
109/
Instructions IN instructions related to installation, Yellow
249-214-22
operation and maintenance
Spare Parts General and specified info about 021 /
SPN Orange
Notice spare parts and tools 247-143-30
Refers to the Product
Data & Specification or user Manual 153
Specifications DS updating, both regarding engines Brown /
or auxiliaries. Can be used for a 188-109-10
specification to suppliers.
Forms used for recording of 032
Records RE operating data, measuring and Red /
testing data 229-53-0

ATTENTION:
The layout of Records is currently excluded from the new layout issue.

4 Distribution level
There are 3 distribution levels for Wärtsilä Service Bulletins:
• Service Bulletins meant for operators and owners of engines. These Service
Bulletins have no special marks and are actively distributed to the relevant operators
and owners of engines.
• Service Bulletins meant for the Wärtsilä service network. These Service Bulletins
have a red box (see Figure 3, Position 4) on each page and should not be in the
possession of operators and owners of engines. The service network will be aware
of the publication of such a bulletin by means of Service Bulletins notifications.
Service Bulletins notifications are generated by Bulletins Intranet upon publication of
a new Service Bulletin, but also for the release of a new issue of a Service Bulletin.
• Restricted Service Bulletin, meant for a selected group of users.
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RT-86, Issue 2, Page 4 / 6

5 Document number and issue

Each Technical Information / Technical Services department maintains its own
numbering system. The issue of a document is indicated with a one-digit running
number starting at 1.

6 Action code
A new element is the action code (Figure 1, Position 5) which facilitates the judgement
of the matters’ urgency. Introduced action codes are (highest priority on top):

Table 2, Action code explanation

Action code Description

For immediate attention The bulletin should be read immediately with
possibly immediate action as well. Neglecting
the bulletin can be dangerous for personnel or
cause damage to the installation or
environment.
Next opportunity Action is necessary but can be taken at next
opportunity. No direct danger.
At your convenience Action is necessary but can be taken at your
convenience, for example during
maintenance.
For your information Self explanatory. A spare parts notice, for
example, can be “For your information”

The action code is located in the header row of the info box, on the front page of the
document, see Figure 1, Position 5.

An attention sign draws extra attention in case of a Service Bulletin meant for
“For immediate attention”.

For immediate attention

Figure 2, Example of action code “For immediate attention”

7 Info box
The information given in the Info Box (Figure 1, Position 6) is intended to provide a
quick summary of the documents content.

It can hold:
• An introduction or an explanation of the background of the bulletin.
• Important warnings or cautions
• Validity
• Reason for revision
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RT-86, Issue 2, Page 5 / 6

8 Basic layout elements (2nd page)

1
4 2

1. Document category 3. Table of Contents. Only for

2. Document number, issue and larger documents.
page number 4. Document distribution level
nd
Figure 3, Document 2 page

9 Attention signs
The following elements will be used to draw extra attention to a certain issue:

• WARNING:
This level means risk of death or serious injury to personnel, damage to equipment
or damage to the environment.

• CAUTION:
This level means damage to equipment.

• ATTENTION:
Mandatory information that has to be followed.

• NOTE:
Additional text to enhance the data in a particular procedural step.

9.1 Example warning

WARNING:
Text with explanation of risk death or serious injury to personnel, damage to equipment
or damage to the environment.
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RT-86, Issue 2, Page 6 / 6

10 Contacts
10.1 How to contact Wärtsilä
For questions about the content of this General Information, or if you need Wärtsilä
assistance, services, spare parts and/or tools, please contact your nearest Wärtsilä
representative. If you don’t have the contact details, please follow the link
“Contact us” – “24h Services” on the Wärtsilä webpage:
www.wartsila.com

10.2 Feedback on the content to this General Information

E-mail to: [email protected]

© 2013 Wärtsilä Switzerland Ltd. – All rights reserved

No part of this publication may be reproduced or copied in any form or by any means (electronic, mechanical, graphic, photocopying,
recording, taping or other information retrieval systems) without the prior written permission of the copyright holder. Wärtsilä Corporation
makes no representation, warranty (express or implied) in this publication and assumes no responsibility for the correctness, errors or
omissions for information contained herein. Information in this publication is subject to change without notice.

Unless otherwise expressly set forth, no recommendation contained in this document or any of its appendices is to be construed as
provided due to a defect of the product, but merely as an improvement of the product and/or the maintenance procedures relating thereto.
Any actions by the owner/operator as a result of the recommendations are not covered under any warranty provided by Wärtsilä and such
actions will thus be at the owners/operators own cost and expense.

NO LIABILITY WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL, IS ASSUMED WITH RESPECT TO
THE INFORMATION CONTAINED HEREIN. THIS PUBLICATION IS CONFIDENTIAL AND INTENDED FOR INFORMATION
PURPOSES ONLY.