‫‪Subscription Form -‬‬ ‫اﺳﺘﻤﺎرة اﻟﺘﺴﺠﻴﻞ ‪-‬‬

‫‪About you‬‬ ‫اﻟﺘﻔﺎﺻﻴﻞ اﻟﺸﺨﺼﻴﺔ‬

‫اﻟﻔﺎﺿﻞ‬ ‫اﻟﻔﺎﺿﻠﺔ‬ ‫اˆﻧﺴﺔ‬ ‫اﻟﺪﻛﺘﻮر‬ ‫أﺧﺮى‬

‫‪Mr.‬‬ ‫‪Mrs.‬‬ ‫‪Miss‬‬ ‫‪Dr.‬‬ ‫‪Other‬‬

‫‪Full name‬‬ ‫اﺳﻢ اﻟﺜﻼﺛﻲ‬

‫‪Family Name‬‬ ‫اﻟﻘﺒﻴﻠﺔ‬

‫‪Gender‬‬ ‫‪Male‬‬ ‫ذﻛﺮ‬ ‫‪Female‬‬ ‫أﻧﺜﻰ‬ ‫اﻟﺠﻨﺲ‬

‫‪Nationality‬‬ ‫اﻟﺠﻨﺴﻴﺔ‬ ‫‪Date of Birth‬‬ ‫ﺗﺎرﻳﺦ اﻟﻤﻴﻼد‬

‫‪Mobile No.‬‬ ‫اﻟﻨﻘﺎل‬ ‫‪Other No.‬‬ ‫رﻗﻢ آﺧﺮ‬

‫‪Email‬‬ ‫اﻟﺒﺮﻳﺪ اﻟﻜﺘﺮوﻧﻲ‬

‫‪ID No.‬‬ ‫رﻗﻢ اﻟﻬﻮﻳﺔ‬

‫اﻟﺒﻄﺎﻗﺔ اﻟﺸﺨﺼﻴﺔ‬ ‫ﺑﻄﺎﻗﺔ إﻗﺎﻣﺔ‬ ‫ﺟﻮاز ﺳﻔﺮ‬

‫‪Type of ID‬‬ ‫ﻧﻮع اﻟﺒﻄﺎﻗﺔ‬
‫‪National ID‬‬ ‫‪Resident Card‬‬ ‫‪Passport‬‬

‫‪Location‬‬ ‫اﻟﻌﻨﻮان‬

‫‪P.O.Box‬‬ ‫ص‪ .‬ب‬ ‫‪House No.‬‬ ‫رﻗﻢ اﻟﻤﻨﺰل‬

‫‪Way No./‬‬ ‫رﻗﻢ اﻟﺴﻜﺔ‪/‬‬

‫‪P.C.‬‬ ‫ر‪ .‬ب‬
‫‪Street Name‬‬ ‫رﻗﻢ اﻟﺸﺎرع‬

‫‪Products and Services‬‬ ‫اﻟﻤﻨﺘﺠﺎت واﻟﺨﺪﻣﺎت‬

‫‪Select your Desired Home Broadband Package.‬‬ ‫اﻟﺮﺟﺎء إﺧﺘﻴﺎر ﺑﺎﻗﺔ اﻧﺘﺮﻧﺖ اﻟﻤﻨﺰﻟﻲ اﻟﻤﻄﻠﻮﺑﺔ‪.‬‬
‫‪ 20‬ﻣﻴﻐﺎﺑﺖ‪/‬ﺛﺎﻧﻴﺔ‬ ‫ا‪°‬ﺳﺎﺳﻴﺔ‬ ‫ﺑﻠﺲ ‪ 50‬ﻣﻴﻐﺎﺑﺖ‪/‬ﺛﺎﻧﻴﺔ‬ ‫أﻟﺘﺮا ‪ 150‬ﻣﻴﻐﺎﺑﺖ‪/‬ﺛﺎﻧﻴﺔ‬ ‫ﺟﻴﺠﺎ ‪ 1‬ﺟﻴﺠﺎﺑﺖ‪/‬ﺛﺎﻧﻴﺔ‬
‫‪Basic 20 Mbps‬‬ ‫‪Plus 50 Mbps‬‬ ‫‪Ultra 150 Mbps‬‬ ‫‪Giga 1 Gbps‬‬

‫ﺿﺎﻋـــــــــﻒ ﺳـــﺮﻋﺘــــــــــﻚ‬ ‫ﺿﺎﻋـــــــــﻒ ﺳـــﺮﻋﺘــــــــــﻚ‬ ‫ﺿﺎﻋـــــــــﻒ ﺳـــﺮﻋﺘــــــــــﻚ‬

‫‪DOUBLE YOUR SPEED‬‬ ‫‪DOUBLE YOUR SPEED‬‬ ‫‪DOUBLE YOUR SPEED‬‬
‫‪ 40‬ﻣﻴﻐﺎﺑﺖ‪/‬ﺛﺎﻧﻴﺔ‬ ‫‪ 100‬ﻣﻴﻐﺎﺑﺖ‪/‬ﺛﺎﻧﻴﺔ‬ ‫‪ 300‬ﻣﻴﻐﺎﺑﺖ‪/‬ﺛﺎﻧﻴﺔ‬
‫‪40 Mbps‬‬ ‫‪100 Mbps‬‬ ‫‪300 Mbps‬‬
‫ﻋﺮوض‬
‫___________ ‪Promotion‬‬

‫أﻗﺮ ﺑﺄن اﻟﺒﻴﺎﻧﺎت اﻟﺘﻲ أوردﺗﻬﺎ ﺑﻬﺬه اﺳﺘﻤﺎرة ﺻﺤﻴﺤﺔ ﺗﻤﺎﻣ‪ £‬وﺑﺄﻧﻨﻲ أﻗﺒﻞ ﺷﺮوط وأﺣﻜﺎم ﻋﻘﺪ‬
‫أواﺻﺮ ﺑﻌﺪ أن اﻃﻠﻌﺖ ﻋﻠﻴﻬﺎ‪.‬‬
‫‪I acknowledge that the information I have provided on this form is‬‬
‫‪correct and I have read and accepted Awasr Contract Terms and‬‬
‫‪Conditions:‬‬

‫‪Signature‬‬ ‫ﺗﻮﻗﻴﻊ اﻟﻤﺸﺘﺮك‬ ‫‪Please be sure to include the following‬‬

‫‪with this form:‬‬
‫‪Date‬‬ ‫اﻟﺘﺎرﻳﺦ‬ ‫‪• Copy of : Type of ID‬‬

‫‪For Official Use Only‬‬ ‫ﻟﺳﺘﻌﻤﺎل اﻟﺮﺳﻤﻲ‬

‫‪Customer Tag ID‬‬ ‫اﻟﺮﻣﺰ اﻟﺘﻌﺮﻳﻔﻲ ﻟﻠﻤﺸﺘﺮك‬

‫)‪Signature (& Stamp‬‬ ‫اﻟﺨﺘﻢ )واﻟﺘﻮﻗﻴﻊ(‬

Terms and conditions for Awasr Home customers Equipment
Welcome to the Awasr family. Our core values as a company are to be Simple, Caring, • Unless agreed otherwise, Equipment supplied to you by Awasr shall remain the
Agile and Smart. We try to make sure these values are part of everything we do. property of Awasr. You are responsible for keeping all Equipment in good
condition, and for the security, protection from unauthorized access, and loss of
Importance of these terms and conditions or damage to the Equipment, apart from normal wear and tear.
These terms and conditions are important. Please read them carefully. • If any damage is caused to Equipment supplied to you by Awasr which requires
that equipment to be repaired or replaced you will be required to pay charges for
Commencement of Agreement and Term repair of the Equipment or supply of new Equipment along with a charge for
You are legally bound by the terms of this agreement ("Agreement") from the time installation and delivery of any new Equipment.
when you place an order. • We will be entitled to inspect or test any Equipment remotely or otherwise at
such times as may be agreed between us.
Your minimum commitment period under this Agreement is twelve (12) months from • You will not, and will ensure that any users do not, remove or obscure any logo or
the date the service is activated. writing on Equipment given to you.
• You will not, and will ensure that other parties do not, tamper with or attempt to
You can upgrade your speed at any time with no additional upgrade charges. repair or service the Equipment or allow any party other than Awasr to do so. Any
However, you will have to pay the higher monthly fees for the package to which you attempt to do this may invalidate the manufacturer’s warranty.
upgrade from the date of your next bill. • You will not sell any Equipment, place a charge on it or otherwise transfer or give
A downgrade is permissible only after the first six months of the minimum up ownership of the Equipment or allow any third party to acquire a legal interest
commitment period subject to you paying a downgrade fee of OMR 5, plus the in the Equipment.
discount applied under any promotional package that you subscribed to. • The Equipment supplied to you is subject to the stock available, and replacement
Equipment may not be the same as the Equipment it replaces.
Termination • You agree not to use any hardware or Equipment provided by Awasr to connect
You can terminate the service provided to you ("Service") at any time, subject to to internet services provided by any other internet service provider. If you do, we
payment of the applicable termination charges as follows: reserve the right to terminate your Service.

(a) If you terminate the Service before activation, you will have to pay a charge of 10 Charges
OMR for termination. • In some circumstances, we may require you to pay a deposit to us before we
connect your Services.
(b) If you terminate the Service after activation but within the minimum commitment • You agree to pay us the relevant charges for the provision of the Services,
period then your termination charge will be OMR 90 plus the discount applied whether you or someone else uses the Services.
under any promotional package that you subscribed to. • All your account charges will be billed once a month at the end of each bill cycle.
• You must pay your account balance in full each month by the due date which is
(c) After completing the minimum commitment period, you can terminate the within 30 days of the invoice date. Not receiving an invoice is not an excuse for
Service by giving Awasr 3 months’ notice. not paying your standard monthly charge. If you don’t receive an invoice for any
month you must pay your monthly charges within 5 weeks of the end of that
You may terminate your Service only by visiting any Awasr outlet (store) and signing month.
a Termination request form. • You may pay your monthly bill by visiting any Awasr store or you may pay online
or via any Awasr channels.
On termination, you must return all equipment we have provided to you • Failure to pay by due date will result in temporary disruption or suspension of
("Equipment") and you must pay for all Equipment that is damaged or that you are services. Until you pay the outstanding amount in full, the services will not be
unable to return to us. restored.
• In case of failure to pay any amount:
After the minimum commitment period, this agreement automatically continues o More than 30 days after the due date – Services will be reduced
indefinitely until you terminate your Service. o More than 60 days after the due date – we shall suspend the Services.
• You can overpay your invoice and such overpayment will appear as a credit on
Coverage and Services your account.
You agree that you will not use the Services provided to you, or allow anyone else to • In case you are unable to pay by the due date specified in our invoices or you do
use them, in a way which breaks any laws or infringes anyone’s legal rights, or for not agree with the invoice amount, please contact us before the due date of
abusive, illegal, or fraudulent purposes, or to annoy anyone or to interfere with payment for the resolution.
anyone else’s use of our services.
Limitation of Liability
We reserve the right to remove any material from our servers which we consider, in To the greatest extent permitted by law we exclude any liability of any kind (whether
our reasonable opinion, to breach the terms of this Agreement, or to breach any law, in contract, tort, equity or otherwise) to you or anyone claiming through you, relating
or to be contrary to good morality or Islam. to any loss of profits or revenue, loss of data, lost business or missed opportunities,
wasted expenditure or savings you might have had, or any form of indirect or
The Services provided to you may be changed, modified, advanced, suspended or consequential loss whatsoever.
removed by us or we may introduce substitute or new services. We will notify you 30
calendar days before any such change. Disconnection of Services
We can bar, re-direct or restrict your use of any, or all of, the Services or disconnect
You agree to indemnify us against all claims and liabilities and to meet any losses your connection if:
that we may incur as a result of your use of the Services. You are responsible for the • You do not abide by the terms and conditions in this Agreement;
use or misuse of the Service by any person you allow to use the Service we provide • You behave in an abusive, offensive, or malicious way, or use any of our services
to you. in an offensive way;
• We suspect you of using the Services for any illegal or fraudulent activity; or
You must not resell, in any way whatsoever, the whole or any part of the Services we • If we suspend your use of the Services, we will try to contact you before doing so.
provide to you, nor must you make the Services available in any other premises than Where we bar, re-direct or restrict the Services all charges will continue to apply.
the one in which we installed the Services.
Transferring Responsibilities
If you use Services in any way that may negatively impact our network or the Your interests in this Agreement are personal to you and you may not transfer or
provision of any of our services, we may restrict or suspend your use of the Services. on-sell the Agreement or any benefit or obligation under it to another person
without our consent.
We may use traffic prioritization policies at any time to improve the overall
performance among our customers. It may not be possible for you to achieve your Notices and Variations of Charges, Pricing Plans and Terms & Conditions
desired or expected speed or latency for connections to servers outside the Awasr We may change this Agreement and any Services at any time, and you will be legally
network. bound by these changes. Changes will be posted on our website. Please check this
regularly for updates.
The integrity or quality of the data or information you send or receive via the
Services may be affected or compromised due to the configuration of our network. THE LATEST COPY OF OUR TERMS AND CONDITION CAN BE FOUND ON OUR
WEBSITE
Fair Usage Policy
Excessive use of the Services beyond that which, in our reasonable discretion, we Subcontracting
consider to be normal and reasonable may result in us temporarily throttling the We shall be entitled to subcontract or delegate the performance of any of our rights
or obligations under this Agreement but any such subcontracting or delegation will
Services which may impact the desired or expected speed.
not relieve us from liability for performance of any such obligation.