For internal SAP and partner use only

Partners’ guide to
Booking SAP Partner COE Pre-Audit Services
Delivery by SAP Partner Service Delivery
INTRODUCTION
SAP Partner Service Delivery provides a range of on-demand services around SAP Partner COE
certification enabling SAP Sell partners to become support authorized.

This guide explains the remote pre-audit services, how to book them, what partners are entitled to,
addresses service prerequisites, as well as outlines booking guidelines.

IMPORTANT

The listed services are complementary services provided to you by SAP Partner Service Delivery. The
services are reviewing and highlighting selected items which can become critical during audit. They do
not constitute an audit, nor are they imitating an audit. All information and results shared through the
services are for enablement purposes only and do not guarantee a passing of the Partner COE
certification audit.

PCOE PRE-AUDIT SERVICE ROADMAP

2
HOW TO BOOK A SERVICE

SAP Partner COE Certification (PCOE)

Pre-Audit Services

I. Comply with the Timelines and Prerequisites as outlined in

this guide to be eligible for service delivery

II. Create an incident to SAP, one incident per service, under

your SAP Partner account & system:
• Component: SV-BO-REQ-PCOE
• Short Description: “PCOE Pre-Audit Service”
• Problem Description: name the service you order
• Attachment: include the completed booking template
(provided via SAP KBA 2253904 ) for the desired
service, or the completed PCOE Checklist for the
Checklist Review Service

3 PARTNERS’ GUIDE TO BOOKING SAP PARTNER COE PRE-AUDIT SERVICES

PARTNER COE PRE-AUDIT SERVICES

On-Demand
Pre-Audit Description Booking Guidelines
Services
This service is aimed at partners preparing for Target**: first attempt of
PCOE re-certification or validation audit and Recertification Audit or Validation
require clarification on the previous PCOE audit Check
report and recommendations therein. The
Partner will have the opportunity to engage and Booking Deadline:
discuss his pre-defined questions with a SAP Latest 3 months before audit but
PCOE Auditor through a 1on1 call. no earlier than 6 months before
audit
Deliverables
• 1on1 60-minute phone call between partner Entitlement:
and SAP expert Max. 1 service/ per audit cycle
• Review of High/ Very High recommendations
PCOE Audit from previous Audit Report Prerequisites:
Service Review • Q&A (non-technical) based on pre-defined • partner submits the completed
partner questions (min.3) questionnaire, min.3 - max. 10
questions
Key Benefits: • attach previous audit report and
• 1on1 engagement with an experienced SAP any supporting documentation
Partner COE Auditor • one booking template per
• Fully understand High recommendations partner subsidiary in case of
from your previous Audit Report combined scenarios
• Avoid any misinterpretations of the previous
Audit report Booking Template in the
• Clarify any areas of the previous Audit report attachment of SAP KBA 2253904
that are not fully transparent

Target: Recertification Audit,

This service compliments the quarterly PCOE Validation Check, Readiness Audit
Quality Measurement report (QMR). It gives
the partner a real-time snapshot before the Booking Deadline:
audit covering selected items which are critical Latest 15 business days before
to the audit outcome. audit

Deliverables Entitlement:
• Partner’s maintenance customer list as per Max. 3 services in 6 months
SAP* (starting from the 1st status
• SAP EarlyWatch®Alert rate of productive service booking of the year)
PCOE Status
customers*
Service
• Remote Connectivity rate of productive Prerequisites:
customers to SAP* • partner submits the completed
• Remote Connectivity status of partner test booking template for PCOE
systems to SAP Status Service with the service
• Support Consultant requirement status request
• SAP Solution Manager version, RC, EWA • one booking template per
(where applicable) partner subsidiary in case of
• Incidents to SAP – Validation* combined scenarios

Reduced scope for Readiness Audits (no customers) Booking Template in the
attachment of SAP KBA 2253904

4 PARTNERS’ GUIDE TO BOOKING SAP PARTNER COE PRE-AUDIT SERVICES

 Target: Recertification Audit,
Readiness Audit, Validation Check
for partners with SAP Solution
Manager
As part of this service the SAP team is
reviewing the partner’s SAP Solution Manager Booking Deadline:
setup by logging onto the system and Min. 6 weeks before Audit Date
confirming:
Entitlement:
• maintenance customer setup, incl. customer Max. 1 service/audit cycle
PCOE
SAP Solution list*
• operation of mandatory support Prerequisites:
Manager
functionalities (e.g. service desk) with the service request the
System Check
partner must grant system access
and authorization to the SAP
Team as defined in the booking
template, as well as submit the
fully completed booking template
Reduced scope for Readiness Audits (no customers) for SAP Solution Manager System
Check

Booking Template in the

attachment of SAP KBA 2253904

This service provides review and Target: Recertification Audit,

recommendation on the presented partner Readiness Audit, Validation Check
PCOE checklist and documents, including
references to enablement assets which should Booking Deadline:
be used by partner to implement the service Min. 4 weeks before Audit Date
recommendations and for further self-
enablement. Entitlement:
Max. 1 service/audit cycle
Deliverables
• Document review and recommendations for Prerequisites:
PCOE Checklist improvement • partner submits fully completed
Review Service • Confirmation of information provided by PCOE Certification Checklist and
partner through the checklist, e.g. all supporting documentation
- Audit scope with the service request
- Partner’s maintenance customer list as • partner confirms point of
per SAP* contact email address
- SAP EarlyWatch®Alert rate of productive • in order to deliver the service for
customers* all partner accounts partaking in
- Remote Connectivity rate of productive a combined audit, partner
customers to SAP* ensures to submit all documents
- Remote Connectivity status of partner relevant to the subsidiaries
test systems to SAP* involved in the audit
- Support Consultant requirement status
*not applicable for PCOE Readiness Audit (no customers)
** the service is not applicable after failed audit or extension

FURTHER INFORMATION

5 PARTNERS’ GUIDE TO BOOKING SAP PARTNER COE PRE-AUDIT SERVICES

PCOE Preparation Channel partners that choose to deliver support are required to attain Partner Center
Toolkits of Expertise certification, which is built on three main pillars: processes, infrastructure
and people.
The PCOE preparation toolkits have been created as a “roadmap” for partners
preparing for Partner COE certification, consolidating the main enablement materials
in a structured way.
Access the toolkits:
• SAP PCOE Preparation: People | Processes | Infrastructure

SAP PartnerEdge SAP Partner Center of Expertise (PCOE)

Portal

Target: Readiness Audit, Validation

Check, Re-Certification Audit

Booking Deadline:
- book audit date 2 months prior
to your desired audit date for
Audit service best availability
• The PCOE audit is normally performed - audit should take place 8 weeks
remotely through system checks and prior to certification expiry date
documentation validation
• SAP auditor may additionally request a Entitlement:
telephone interview (mandatory for Partners get two PCOE audit
PCOE Readiness audit) attempts (refer to SAP Partner
• Attendance of the support manager and COE Certification Process and
PCOE Audit selected support staff is required. Technical Support Guide [TSG])
Service (Partner • The SAP auditor discusses and verifies Prerequisites:
Center of the answers in the checklist with the - support authorization
Expertise) Audit partner and requests demonstrations of requirements met (refer to
the support infrastructure and TSG and How to set up PCOE)
processes in place. - Completed PCOE Certification
• After the audit session, an audit report is Checklist and audit documents
created and submitted to the partner submitted 10 business days
comprising audit results as well as before Audit date or risk
recommendations for improvements on losing your audit slot
support deliverables and best practices - partner confirms point of
contact email address

Booking Template: submit

completed PCOE Certification
Checklist and audit documents as
per SAP Partner COE Certification
Process

Questions If you have questions about the PCOE Pre-Audit Services, please contact
SAP_PCOE_AUDIT@SAP.COM

6 PARTNERS’ GUIDE TO BOOKING SAP PARTNER COE PRE-AUDIT SERVICES

sappartneredge.com

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