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41 Simple Closing Questions or Statements

This document contains 25 tips for closing sales and getting customers to commit to purchasing products or services. Some of the tips include asking for a specific number of commitments each day instead of focusing only on "yes" answers, questioning initial buying signals to strengthen the customer's convictions, helping customers visualize how they will use the product or service, and tying follow up calls to commitments from the customer to take action. The overall message is that salespeople should directly ask for the sale or commitment from customers instead of hoping for it, and question customers to help them further justify their reasons for purchasing.

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Chris Leidlein
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135 views4 pages

41 Simple Closing Questions or Statements

This document contains 25 tips for closing sales and getting customers to commit to purchasing products or services. Some of the tips include asking for a specific number of commitments each day instead of focusing only on "yes" answers, questioning initial buying signals to strengthen the customer's convictions, helping customers visualize how they will use the product or service, and tying follow up calls to commitments from the customer to take action. The overall message is that salespeople should directly ask for the sale or commitment from customers instead of hoping for it, and question customers to help them further justify their reasons for purchasing.

Uploaded by

Chris Leidlein
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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41 Simple Closing Questions or Statements

by Michael D. Hargrove

1) Jim, is it time to put this shopping chore behind you?


2) Okay, Jim, are you ready to own it?
3) Jim, do you want it?
4) Reward yourself, Jim. You've earned it, haven't you?
5) Tell me Jim, have we earned your business now?
6) C'mon Jim. You know you like it, why don't you just go ahead
and do it?
7) Well, Jim, can we wrap it up for you?
8) Yo, Jimbo! Are you an owner?
9) Jim, should you decide to go ahead with this, how would you like your insurance
agent to get the new vehicle information?
10) Say, Jim. I forgot to ask, how would you like us to register it for you?
11) Jim, when would you like to take delivery?
12) Now press hard, Jim, you're going through four copies!
13) Have we earned the right to call you our client?
14) You know Jim, at this point in the proceedings, it's customary for you, as the
customer,... to... say... YES!
15) It's time, Jim, for you to tell me those three magic little words... I'll... take... it!
16) By the way, Jim, are you paying cash or should we discuss financing options?
17) If you would please give me your license and registration, we can wrap this up
now.
18) You've done enough homework, Jim, the only thing left to do now is say YES!
19) Just okay it here and I'll get it washed for delivery.
20) Are you finally ready to own it now?
21) You know, you could just say YES!
22) Car shopping is hard work, isn't it? Are you ready to put that behind you?
23) It's going to sleep at your place tonight, right?
24) Give me the keys, Jim, and I'll get it filled it up for you now.
25) Haven't we done enough now to finally call you our customer?
26) Congratulations! (Then hold out our hand for them to shake.)
27) Is that going to be cash, check, or your Sears card?
28) Are we done now, Jim?
29) Have mercy on me, Jim! Haven't you beat us up enough yet?
30) Isn't it time to reward yourself for all this effort?
31) Looks like we've just bought your car and you've bought ours!
32) It's time now, folks, for you to take action on a decision that, frankly, you've
already made.
33) So, let's put this thing to rest, shall we?
34) When would you like to start to use your new car, right away, after I get it
washed, or first thing tomorrow morning?
35) Be honest now, Jim, deep inside...99% of you is saying, "YES!", isn't it?
36) Jim, look at this pen. No, not me...this pen. I'm confident...that your signature's in
this pen somewhere. Let's see it.
37) (Simply hand our customer a cardboard box, smile, and be quiet. When they ask
us, "What's this for?" We say,) It's time to transfer your stuff now. C'mon, Jim, try to
keep up.
38) Paper or plastic? (When they look confused, we say) You're gonna want to
transfer your things now.
39) Lean on the pen, Jim.
40) All that's standing between you and the car of your dreams is ...your initials
...right here.
41) PLEASE! (If we can tear up this works even better.)

2) 1. Don’t always judge success by the “yes” answers you get. Measure your attempts.
Set a goal for the number of times you’ll ask for the business today. Celebrate when
you reach that goal. The sales naturally follow.

3) 2. Closing Question: “Gene, we seem to be in agreement that this is what you’re


looking for. What do you suggest we do?”

4) 3. Instead of jumping on the first buying signal you hear, question it to help them
strengthen their convictions. If they said, “This really would work for us,” ask them,
“In what areas would you show the most benefit?”

5) 4. Closing Question: “Kelly, what can we do together to speed up the process and
make this happen?”

6) 5. You’ll lose 100% of the sales you don’t ask for.

7) 6. Closing Question: “Are you thinking about getting three of them?” Use whatever
amount would be
just a tad higher than what they likely would do. This prompts a decision, or more
conversation.

8) 7. Ask for commitment with conviction.

9) 8. Those who expect more, get more. Don’t sell yourself short when asking for the
sale. Ask big.

10) 9. A question to help them determine what should happen next: “What is the next
step?”

11) 10. Closing Question: “We could have this delivered and operational by Tuesday.
What would you like me to do?”
12) 11. To upsell, don’t mention the next price break, as in “You can get a better deal if
you buy 50.” Instead, simply mention how many more they need to get the price.
“You’ll save $1.50 per unit by getting only five more.”

13) 12. Help them visualize themselves owning and using your product/service. “If you
had this, how do you feel you’d utilize it?”

14) 13. Trial Closing Question: “Amy, do you think you would be happy with this type
of service?”

15) 14. Maintain a positive, confident, steady tone of voice and rate of speech when
asking for the sale or commitment. Some reps clutch up and lose it at this point.

16) 15. State the agreement you’ve reached, then ask for the major commitment: “Jan,
since we’re in agreement that this is what you’re looking for, and it’s within your
budget, let’s go ahead and get the paperwork started, OK?”

17) 16. Closing question: “Sounds to me like you’ve already decided to go with this. Am
I right?”

18) 17. Closing question: “Do you have further questions, or are we ready to proceed?”

19) 18. Closing question: “Is there anything else you need to know to move ahead with
this order?”

20) 19. Listen for “possession signals,” signs that they’ve already visualized themselves
using your product/service. “What we’d likely do is train a couple of people at each
location.”

21) 20. The main reason customers don’t buy more from their vendors: they aren’t
asked to by the vendor. Be sure you’re satisfying every need you possibly can.

22) 21. When you’re writing up an order, don’t say, “Anything else?” We’re all
conditioned to say “No.” Instead, make a tangible recommendation based on what
they’re already getting, then ask for the sale.

23) 22. Buying signals can indicate the time to begin closing. But, consider asking
another question or two. This can help them further strengthen their reasons for
agreeing with you.

24) 23. “Pushiness” only occurs when you try to sell someone something they don’t
want or need. Asking for the sale is not being pushy, assuming you’ve questioned
effectively and made the appropriate recommendation.
25) 24. Don’t just wish for the sale: “I just wanted to let you know these do come in
several colors, and we could even custom order one for you.” Be sure there is no
question that you are ASKING for it.

26) 25. Tie the timing of the next call into their commitment to take some action. “What
day do you feel we should speak again, so that you’ll have had enough time to collect
those figures?”

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