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    For Thesis USC BSA

    Uploaded by

    Anostasia Nemus

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    For Thesis USC BSA

    Uploaded by

    Anostasia Nemus
    56 views3 pages

    Original Title

    for-thesis-USC-BSA.docx

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    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
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    Download as docx, pdf, or txt
    56 views3 pages

    For Thesis USC BSA

    Uploaded by

    Anostasia Nemus

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    Proposed Balanced Scorecard for Loudbasstard

    PERFORMANCE
    OBJECTIVES FORMULAE TARGET ACTUAL VARIANCE
    MEASURES
    FINANCIAL SUSTAINABILITY
    𝑆𝑎𝑙𝑒𝑠 Achieved c/o students
    Sales Efficiency
    𝐶𝑜𝑠𝑡 𝑜𝑓 𝑆𝑎𝑙𝑒𝑠
    Ratio of Marginal 𝑆𝑎𝑙𝑒𝑠, 200𝐵 − 𝑆𝑎𝑙𝑒𝑠, 200𝐴 Achieved c/o students
    Increase trading
    revenues Sales 𝑆𝑎𝑙𝑒𝑠, 200𝐵
    𝑂𝑝𝑒𝑟𝑎𝑡𝑖𝑛𝑔 𝐶𝑎𝑠ℎ 𝐹𝑙𝑜𝑤𝑠 Not c/o students
    Cash Flow Ratio Achieved
    𝐶𝑢𝑟𝑟𝑒𝑛𝑡 𝐿𝑖𝑎𝑏𝑖𝑙𝑖𝑡𝑖𝑒𝑠
    Increase non- 𝐺𝑎𝑖𝑛 𝑓𝑟𝑜𝑚 𝐼𝑛𝑣𝑒𝑠𝑡𝑚𝑒𝑛𝑡 − 𝐶𝑜𝑠𝑡 𝑜𝑓 𝐼𝑛𝑣𝑒𝑠𝑡𝑚𝑒𝑛𝑡 Not c/o students
    Return on Investment
    trading revenues 𝐶𝑜𝑠𝑡 𝑜𝑓 𝐼𝑛𝑣𝑒𝑠𝑡𝑚𝑒𝑛𝑡 Achieved
    𝐶𝑜𝑠𝑡 𝑜𝑓 𝑆𝑎𝑙𝑒𝑠 Achieved c/o students
    Inventory Turnover
    𝐴𝑣𝑒𝑟𝑎𝑔𝑒 𝐼𝑛𝑣𝑒𝑛𝑡𝑜𝑟𝑦
    Reduce costs and Gross Profit 𝑁𝑒𝑡 𝑆𝑎𝑙𝑒𝑠 − 𝐶𝑜𝑠𝑡 𝑜𝑓 𝑆𝑎𝑙𝑒𝑠 Achieved c/o students
    expenses Percentage 𝑁𝑒𝑡 𝑆𝑎𝑙𝑒𝑠
    𝑆𝑢𝑝𝑝𝑙𝑦 Not c/o students
    Supplier Efficiency Achieved
    𝑇𝑎𝑟𝑔𝑒𝑡 𝐼𝑛𝑣𝑒𝑛𝑡𝑜𝑟𝑦
    𝐴𝑚𝑜𝑢𝑛𝑡 𝑎𝑣𝑎𝑖𝑙𝑎𝑏𝑙𝑒 𝑓𝑜𝑟 𝑟𝑒𝑖𝑛𝑣𝑒𝑠𝑡𝑚𝑒𝑛𝑡 Not c/o students
    Plowback Ratio Achieved
    Optimize profit 𝑁𝑒𝑡 𝐼𝑛𝑐𝑜𝑚𝑒
    retention 𝐴𝑚𝑜𝑢𝑛𝑡 𝑅𝑒𝑡𝑎𝑖𝑛𝑒𝑑 Not c/o students
    Internal Growth Rate
    𝐴𝑠𝑠𝑒𝑡 𝐵𝑎𝑠𝑒 Achieved
    STAKEHOLDER PERSPECTIVE
    Meetings with Monthly
    Monthly/Quarterly/Yearly
    beneficiaries
    Number of times Quarterly/Yearly Semi-annual
    Improve incentives are given
    relationship with Number of activities/ Yearly
    beneficiaries programs held for Monthly/Quarterly/Yearly
    their benefit
    Social and No info
    Number of trees planted
    environmental impact
    (1 Bass, 1 Tree)
    Based on star reviews 100% based
    𝐺𝑜𝑜𝑑 𝑅𝑒𝑣𝑖𝑒𝑤𝑠 (3 𝑡𝑜 5 𝑠𝑡𝑎𝑟𝑠) on FB ratings
    𝑇𝑜𝑡𝑎𝑙 𝑅𝑒𝑣𝑖𝑒𝑤𝑠
    Customer Satisfaction 44 ratings
    Index (Please provide the number of reviews, not the
    percentage.)

    Improve 𝐸−𝑁 -
    relationship with 𝑆
    End Users E = Number of customers/retailers at Year End
    N = Number of newly acquired
    customers/retailers during the period
    Customer Retention
    S = Number of customers/retailers at Start of the
    Ratio Period
    © evergage

    (Please provide the figure for each variable.)

    Improve 𝑁𝑜. 𝑜𝑓 𝐷𝑒𝑝𝑎𝑟𝑡𝑖𝑛𝑔 𝑆𝑡𝑎𝑓𝑓 𝑀𝑒𝑚𝑏𝑒𝑟𝑠 3/6


    Staff Member
    relationship with
    Turnover 𝐴𝑣𝑒𝑟𝑎𝑔𝑒 𝑁𝑜. 𝑜𝑓 𝑆𝑡𝑎𝑓𝑓 𝑀𝑒𝑚𝑏𝑒𝑟𝑠
    staff members
    INTERNAL PROCESS PERSPECTIVE
    Average No. of 𝑁𝑜. 𝑜𝑓 𝑅𝑒𝑓𝑒𝑟𝑟𝑎𝑙𝑠 -
    Maintain marketing
    Referrals per User 𝑁𝑜. 𝑜𝑓 𝑈𝑠𝑒𝑟𝑠
    and information 𝑇𝑜𝑡𝑎𝑙 𝑁𝑜. 𝑜𝑓 𝑉𝑖𝑠𝑖𝑡𝑠 𝑉𝑖𝑒𝑤𝑖𝑛𝑔 𝑂𝑛𝑒 𝑃𝑎𝑔𝑒 𝑂𝑛𝑙𝑦 -
    sharing Bounce Rate
    𝑇𝑜𝑡𝑎𝑙 𝐸𝑛𝑡𝑟𝑖𝑒𝑠 𝑡𝑜 𝑃𝑎𝑔𝑒
    Percentage of Product 𝑁𝑜. 𝑜𝑓 𝐷𝑒𝑓𝑒𝑐𝑡𝑖𝑣𝑒 𝑈𝑛𝑖𝑡𝑠 Around
    Defects 𝑇𝑜𝑡𝑎𝑙 𝑁𝑜. 𝑜𝑓 𝑈𝑛𝑖𝑡𝑠 𝑃𝑟𝑜𝑑𝑢𝑐𝑒𝑑 1/500
    Product Recalls none
    Number of times products are recalled
    Maintain product -
    quality Based on star reviews
    𝐵𝑎𝑑 𝑅𝑒𝑣𝑖𝑒𝑤𝑠 (1 𝑡𝑜 2 𝑠𝑡𝑎𝑟𝑠)
    Customer Complaints 𝑇𝑜𝑡𝑎𝑙 𝑅𝑒𝑣𝑖𝑒𝑤𝑠

    (Please provide the number of reviews, not the


    percentage.)
    Provide effective 𝑁𝑜. 𝑜𝑓 𝑒𝑥𝑎𝑚 𝑝𝑎𝑠𝑠𝑒𝑟𝑠 none
    Pre and Post Training
    trainings &
    Exam Pass Rate 𝑁𝑜. 𝑜𝑓 𝑡𝑜𝑡𝑎𝑙 𝑒𝑥𝑎𝑚𝑖𝑛𝑒𝑒𝑠
    seminars
    Social and Cant estimate
    Impact on society Percentage of impact achieved per year
    Environmental Impact accurately
    RESOURCES PERSPECTIVE
    Percentage on Cost of advertising materials to
    Use of Marketing the overall costs incurred by the social enterprise 2.63% based
    Utilize (How much percentage of total cost is spent on
    Materials on semi-
    communications websites / facebook) annual report
    technology
    Social Media Monthly at
    Frequency of promotion in social media
    Engagement the least
    Skill set utilization of Cant estimate
    Percentage of skills used in the production of
    Utilize skill sets local artisans in accurately
    products (as determined / measured by
    making the company’s management)
    products
    Degree of involvement in projects (no. of times 1 out of 1
    rd
    Government agencies support is given by gov’t agencies)
    Assistance from 3
    Contribution or involvement in processes or 1 out of 1
    Parties Private Institutions operations (financial or non-financial) (no. of
    times support is given by private institutions)

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