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Example of Quality KPI

Customer satisfaction surveys aimed to achieve 100% feedback but fell short in Q2. Inspections reports were to be submitted within 1 day of completion and audit findings closed out by proposed dates, with both targets achieved in Q2. Rework was not to exceed 1% of monthly inspections and customer complaints responded to within 1 day, with results for these in Q3 and Q4.

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Sanjeev Nair
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793 views1 page

Example of Quality KPI

Customer satisfaction surveys aimed to achieve 100% feedback but fell short in Q2. Inspections reports were to be submitted within 1 day of completion and audit findings closed out by proposed dates, with both targets achieved in Q2. Rework was not to exceed 1% of monthly inspections and customer complaints responded to within 1 day, with results for these in Q3 and Q4.

Uploaded by

Sanjeev Nair
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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QUALITY KEY PERFORMANCE INDICATORS 2018

Q1
KPI Target Area Q2 Results Q3 Results Q4 Results
Results

Customer Satisfaction Surveys Achieve 100% on customer feedback surveys Operations

Submit inspection reports within 1 working day Operations


Report Submission to client of completion
Rework not to exceed 1% of monthly inspection Operations
Respond to client with action plan within one
Customer complaints working day of receiving complaint Operations
Ensure close out of all audit findings within
Audit findings close out proposed dates Operations

LEGENDS
ACHIEVED
MISSED

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