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Sakshi D CV

Sakshi Bhatnagar's curriculum vitae provides her contact information, objective, educational qualifications, professional accomplishments, and work experience. She has a Bachelor of Arts degree from Shobhit University from 2014. Her work experience includes positions at American Express, Accenture, and Youngistaan Business Solutions in roles such as New Accounts Analyst, IT Operations Analyst, and Tele Marketing Executive.

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Amit Singh
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492 views3 pages

Sakshi D CV

Sakshi Bhatnagar's curriculum vitae provides her contact information, objective, educational qualifications, professional accomplishments, and work experience. She has a Bachelor of Arts degree from Shobhit University from 2014. Her work experience includes positions at American Express, Accenture, and Youngistaan Business Solutions in roles such as New Accounts Analyst, IT Operations Analyst, and Tele Marketing Executive.

Uploaded by

Amit Singh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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CURRICULUM VITAE

Sakshi Bhatnagar

547, Pocket D, Dilshad Garden,

Delhi-110095

Phone: 9873780885

OBJECTIVE

• To pursue a career in challenging environment with ample opportunity to grow and gain new
heights through constant learning and hard work.

EDUCATIONAL QUALIFICATIONS

• Passed 10th from Govt. Girls Sr. Sec. School with 76% from CBSE, Delhi in 2001.
• Passed 12th from Govt. Girls Sr. Sec. School with 60.6% from CBSE, Delhi in 2004.
• Passed Bachelor of Arts from Shobhit University in year 2014.

Professional Accomplishments

• Knowledge of MS word, Excel, Internet and SAP, Gadmin and Gcases (google's platform), Citrix
( NASP, GCAP, TRIUMPH, SSP)
• Was a part of the Pilot batch for ACCENTURE (Google) for Customer Support Team and
Investigation Team .
• Berlitz certified.
• British council certified C1.

WORK EXPERIENCE

• Worked with American Express since March 31st 2016 till Feb 12th 2018 as New
Accounts Analyst .

Job Responsibilities :
• Trained on Multiple Skills , General, Fraud, Rush Sup, Error Correct, Balance Transfer (GCAP).
• Analyzing credit data and financial information of consumers or companies that are applying for
various products of American Express .
• Processing applications on the basis of calls and documents received.
• Finalizing the application and communicating with the customers through phone & letters.
• Doing Upselling of the various products, achieveing targets.
• Taking personal accountability of my work and enhancing process knowledge.
• Helping new Team Members to come up with their learning curve as quickly as possible.
• Keeping everyone engaged in the team to drive results.
• Identifies and analyzes the credit card fraud cases, General cases and card holder information via
documents sent by the applicants.
• PROMOTED AS A TEAM COACH IN 13 MONTHS OF THE TENURE.

• Worked with Accenture Services P Ltd. , GOOGLE project as IT Operations Analyst since July
2014 till Dec 2015. Band 11 (Subject Matter Expert)

Job Responsibilities :

• Resolve operational issues and refined processes.


• Review all the Gmail accounts processed by "Investigation Analysts".
• Work closely with Gmail accounts to ensure the security of customer accounts and resolve
issues.
• Supervised employees engaged in processing the Gmail accounts and keep the records of all
recovered Gmail Accounts.
• Supervised, coordinated, directed and monitored staff activities to ensure prompt, courteous,
and accurate responses are provided to customers’ request.
• Identified areas for improvement and developed solutions.

• Worked with Youngistaan Business Solutions as Tele Marketing Eecutive since August 2012 till
July 2014 .

Job Responsibilities:

• To make outbound calls to the customers to sell ICICI Life Insurance and Credit Cards.
• To Fix Meetings with the clients.
• Generate leads.
• To meet and close the sales.End to End Sales
• Achieve targets through calls and direct sales.
PERSONAL DETAILS

Date of Birth : 31st August 1985

Languages Known : Hindi and English

Nationality : Indian

Marital Status : Married

Permanent Address : 547, Floor 2nd, Pocket D, Dilshad

Garden,Delhi-110095

E-mail : [email protected]

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