New

Era University
College of Engineering and Technology
FINAL-TERM Departmental Examination
ES 311 – Engineering Management

ANSWER KEY
Name: ______________________________________ Course: ____________________________________
Student Number: __________________________ Section/Schedule: ________________________

I. MULTIPLE CHOICE. Encircle the correct answer.

1. This type of organization structure is “appropriate for a large corporation with
many product lines in several related industries.”
a. Matrix organization c. Product/Market organization
b. Functional organization d. Large organization
2. This is defined as “a process of sharing information through symbols, including
words and message.”
a. Staffing c. Motivating
b. Communication d. Decision-making
3. This theory of motivation use goals to motivate work force, that is, “When
individuals or groups are assigned specific goals, a clear direction is provided
and which later motivates them to achieve these goals.”
a. Expectancy Theory c. Herzberg’s Two-factor Theory
b. Goal Setting Theory d. Maslow’s Needs Hierarchy Theory
4. A type of power of a leader wherein the leader is the person occupying a
position over his subordinates in lower positions within the organization.
a. Reward power c. Expert power
b. Legitimate power d. Referent power
5. The arrangement or relationship of positions within an organization is called _
a. Objectives c. Structure
b. Feedback d. Process
6. This type of organization structure is “a structure with two (or more) channels
of command, two lines of budget authority, and two sources of performance.
This was designed to keep employees in central pool and to allocate them to
various projects in the firm according to the length of time they were needed.”
a. Matrix organization c. Product/Market organization
b. Functional organization d. Large organization
7. In this type of authority, the manager has a right to tell subordinates what to
do and then see to it that they do it.
a. Functional authority c. Staff authority
b. Line authority d. None of the choices
8. Many organizations, large or small use this. This is a formal group of persons
created for a short-term purpose and has a limited life (usually abolished or
terminated after serving its purpose).
a. Standing Committee c. Task Force Committee
b. Special Committee d. Ad hoc Committee
9. This theory of motivation concentrates on the five (5) basic needs of human
beings, namely physiological, security, social, esteem and self-actualization.
These needs are said to be hierarchical, which means, one need have to be
satisfied first before the other need.
a. Goal Setting Theory c. Maslow’s Needs Hierarchy Theory
b. Expectancy Theory d. Herzberg’s Two-factor Theory
10. This is a management function that refers to “the structuring of resources and
activities to accomplish objectives in an efficient and effective manner.”
a. Staffing c. Controlling
b. Organizing d. Leading
11. Which is NOT a reliable source of recruiting managers?
a. Current employees c. Referrals
b. Competitors d. Recruitment firms
12. Formal organizations utilize a structure. Which is NOT shown in its structure?
a. authority c. lines of responsibilities
b. position d. informal group
13. This is an organization structure effective in smaller firms, especially “single-
business firms where key activities revolve around well-defined skills and
areas of specialization.”
a. Matrix organization c. Product/Market organization
b. Functional organization d. Small organization
14. This is a management function that determines human resources needs,
recruits, selects, trains and develops human resources for jobs created by an
organization.”
a. Organizing c. Controlling
b. Motivating d. Staffing
15. This may be defined as an “interference with the reception of a message that
occurs when the message is misunderstood even though it is received exactly
as transmitted.”
a. Physical barrier c. Semantic barrier
b. Personal barrier d. None of the choices
16. This is the flow of communication from higher levels of authority to lower
levels or subordinates. This is known as _
a. Upward communication c. Horizontal communication
b. Downward communication d. Vertical communication
17. This refers to “the process of activating behavior, sustaining it, and directing it
toward a particular goal.”
a. Motivation c. Organization
b. Communication d. Management
18. Leadership styles also vary according to how power is used. This type of leader
makes decisions of their own, without consulting their subordinates.
Motivation takes the form of threats, punishment, and intimidation of all kinds.
a. Autocratic leader c. Free-rein leader
b. Participative leader d. Dynamic leader
19. This is what we convey in a communication process, this usually originates
from the sender (as the source) to the receiver (thus the destination).
a. information c. transmitter
b. channel d. receiver
20. This is a diagram that shows the official positions and lines of authority of an
organization.
a. Organization chart c. Gantt chart
b. Flow chart d. PERT/CPM
21. This theory of motivation indicates that a satisfied employee is motivated from
within to work harder and that a dissatisfied employee is not self-motivated.
a. Expectancy Theory c. Herzberg’s Two-factor Theory
 b. Goal Setting Theory d. Maslow’s Needs Hierarchy Theory
22. This is a management function that “involves influencing others to engage in
the work behaviors necessary to reach organizational goals.”
a. Communicating c. Controlling
b. Organizing d. Leading
23. An incentive given to an employee after a certain number of years of service.
The employee is allowed to go on leave for two months to one year with pay to
give him time for family, recreations, and travel. With this incentive, as the
employee returns for work, his motivation is improved.
a. Laissez-faire c. Sabbaticals
b. Bonus incentive d. Special leave
24. This refers to the ability of a leader to exert force on another.
a. Strength c. Power
b. Energy d. Character
25. This is either voluntary or involuntary termination of an employee.
a. Recruitment c. Separation
b. Selection d. Performance appraisal

II. FILL IN THE BLANKS. Supply the appropriate words on blank spaces with the words
given below; WRONG SPELLING, WRONG ANSWER:
Leaders need to have various skills to be effective. They are (1) _______________________,
human skills

(2) ____________________________, and (3) ______________________________.

technical skills conceptual skills

This is the last step in the communication process. That is, after accepting or
rejecting the information, the receiver needs to provide (4) ________________________ to
feedback
the sender. However, once information is accepted, this is not done anymore.
Control consists of three distinct types, namely: (5) __________________________________,
feed-forward control

(6) ________________________________, and (7) ________________________________________.

concurrent control feedback control

There are certain factors influencing a person’s desire to do his job well. Namely,
they are (8) ________________________ to do a job, (9) __________________________ in carrying
willingness self-confidence

out a task, and (10) needs _________________________________.

satisfaction

A leader is said to be (11) _____________________________ if he places stress on production

task-oriented

and the technical aspects of the job and the employees are viewed as the means of
getting the work done.
(12) ____________________
Reward power is the type of leader’s power based on rewards. When a
person has the ability to give rewards to anybody who follows orders or requests,
he is said to have this power.
When employees leave an organization for any reason, it is to the advantage of
management to know the real reason. If there are negative developments in the
organization that management is not aware of, (13) _____________________________
exit interviews may
provide some of the answers.
Ronnie Millevo defines (14) ___________________ as “the ability to combine existing data,
creativity
experience, and preconditions from various sources in such a way that the results
will be subjectively regarded as new, valuable, and innovative, and as a direct
solution to an identified problem situation.”
 When a specific problem or issue arises, a (15) _________________________
task force may be
created and assigned to deal with the problem or issue.
It is important to vary leadership style depending on specific situations. The
situational leadership model developed by Hersey and Blanchard suggests that the
most important factor affecting the selection of a leader’s style is the development
(or maturity) level of (16) ____________________.
subordinate The leader should match his or her
style to this maturity level.
(17) _____________________ refers to the “process of ascertaining whether organizational
controlling

(18) _____________________ have been achieved; if not, why not; and determining what
objectives

activities should then be taken to (19) _______________ objectives better in the future.”
achieve

This completes the cycle of (20) _______________________ functions.

management

Staffing deals with the determination of (21) ________________________________

human resource needs,
(22) ________________________, (23) ________________________, (24) ________________________, and
recruitment selection training

(25) ____________________________.
development

WORDS OR PHRASE OF WORDS TO SELECT:

feedback subordinate human resource
task force technical skills feed-forward control
satisfaction selection management
objectives expert power human skills
committee controlling achieve
exit interviews conceptual skills con-current control
legitimate power training development
supervisor creativity task-oriented
recruitment self-confidence feedback control
willingness reward power employee-oriented

Good Luck!
Professors:


Engr. Luzale D. Henson Engr. Robert S. Romano Engr. Justine A. dela Cruz
Professor 1 Professor 2 Professor 3

Prepared by: Checked by:


Engr. Efren T. Pineda Engr. Michael V. Benavides
Subject Leader Dean, CET