Syno UsersGuide NAServer
Syno UsersGuide NAServer
Syno UsersGuide NAServer
Document ID Syno_UsersGuide_NAS_20160307
Table of Contents
Chapter 1: Introduction
2
Hot Spare ............................................................................................................................................................................... 31
Manage External Disks ........................................................................................................................................................ 31
3 Table of Contents
Back Up Data or iSCSI LUN on Synology NAS ................................................................................................................ 60
Back Up and Restore System Configurations ................................................................................................................... 60
Sync Shared Folder Contents between Synology NAS ................................................................................................... 60
Back Up Data on USB Device or SD Card ........................................................................................................................ 60
4 Table of Contents
Synology NAS User's Guide
Based on DSM 6.0
Desktop
The desktop is where your application and package windows are displayed. You can also create desktop
shortcuts to frequently used applications.
Taskbar
The taskbar at the top of the desktop includes the following items:
Widgets
Widgets display various types of system information related to your Synology NAS.
To reorder icons:
Open Main Menu and drag an icon to any position you want.
Account
Under Account, you can edit your account settings, enable 2-step verification, and view recent login activity of
your DSM account.
Limitations:
The user description is case sensitive and can be 0 to 64 displayable Unicode characters.
The password is case sensitive and should be 0 to 127 displayable characters, including letters, numbers, signs,
and space.
2-Step Verification
2-step verification provides improved security for your DSM account. If 2-step verification is enabled, you will
need to enter your password in addition to a one-time verification code when logging into DSM. Verification codes
are obtained from authenticator apps installed on your mobile device. Therefore, if someone wants to access
your account, he will not only need your username and password, but also your mobile device.
Requirements:
2-step verification requires a mobile device and an authenticator app which supports the Time-based One-Time
Password (TOTP) protocol. Authenticator apps include Google Authenticator (Android/iPhone/BlackBerry) or
Authenticator (Windows Phone).
Account Activity
Account activity displays recent login activity of your DSM account, such as the time your account was accessed
or from what IP address.
Quota
Under Quota, you can view your quota on all Synology NAS volumes set by DSM administrators, as well as the
amount of capacity you have used on each volume.
Desktop
Under Desktop, you can customize the appearance of your desktop by changing the main menu style, icon size,
background and text color of the desktop, or uploading images to be used as the desktop wallpaper.
Photo Station
This tab is viewable only when users belonging to the administrators group enable Personal Photo Station
service in Photo Station. Synology NAS provides the home/photo folder for you to store photos and videos that
you want to share. The system will create index thumbnails of the photos and videos automatically, and then
people can view photo albums via a web browser.
Email Account
You can add or edit email accounts to send files stored in File Station as attachments using the email addresses
added here.
Others
Under Others, you can customize other personal options. For more information about personal options, please
see DSM Help.
General
The General tab provides options to edit the name and default gateway of the Synology NAS, as well as
configure domain name server, proxy server settings and IPv6 tunneling.
Network Interface
The Network Interface tab provides options to manage the network interfaces with which your Synology NAS
connects to the network.
Traffic Control
Traffic control aims to control the outgoing traffic of services running on Synology NAS. Click Create to create
traffic control rules.
Static Route
Static route controls the path that network information must follow to reach a specific host or network on
Synology NAS. Click Create to create a static route. .
DSM Settings
Change the port number for accessing DSM or configure HTTPS settings. When the HTTPS connection function
is enabled, any connection to Synology NAS via the HTTPS protocol will be encrypted with the SSL/TLS
encrypting mechanism.
Time
Click the Time tab to set up the system time settings of the Synology NAS. You can check the current time,
manually set the server's date and time, or automatically set the time using a network time server.
Language
Click the Language tab to set the language for Synology DiskStation Manager, notifications, and specify the
codepage for Unicode filename conversion.
Display Language: Choose your preferred display language, or have it the same as your default browser
setting.
Notification Language: Set your preferred language for email and instant messaging notifications from
Synology NAS.
Codepage: Synology NAS uses Unicode to avoid file inaccessibility from computers using different languages.
But for the following devices or applications to use Synology NAS services without problem, you need to
choose the appropriate codepage for them:
Computers without Unicode support
Applications that convert non-Unicode strings to Unicode, such as FTP service, UPnP support, music
metadata indexing
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1
Supported on specific models only.
NTP Service
Click the NTP Service tab to have your Synology NAS serve as a network time server to synchronize time
between different network devices and the Synology NAS over network.
Note: The NTP service is required for Surveillance Station and Synology High Availability. Therefore, if you have
Surveillance Station installed and run on your Synology NAS, the service cannot be disabled while the package is
running.
General
Click the General tab to enable power recovery, Wake on LAN (WOL)1 and Memory Compression. You can also
modify beep control and fan speed mode here.
Power Schedule1
Click the Power Schedule tab to start up or shut down automatically at a specified time.
HDD Hibernation
Click the HDD Hibernation tab to manage disk hibernation for all internal or external disks on your Synology
NAS.
When a disk enters HDD hibernation mode, it will stop spinning and become inactive, which not only saves
energy but also extends the disk's lifespan.
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1
Supported on specific models only.
UPS
Under the UPS tab, you can modify UPS-related settings. UPS (Uninterruptible Power Supply) is a backup power
device that allows the Synology NAS to continue operating for a short time if power failure occurs. This function
helps prevent data loss by giving the Synology NAS enough time to save data and unmount volumes before
losing power and shutting off. Synology NAS supports connecting to local or SNMP UPS devices.
General
Under the General tab, you can see the basic information about your Synology NAS, including serial number,
model name, amount of physical memory, DSM version, time information, thermal status, and external devices.
Network
Under the Network tab, you can view the status of network configuration and network interfaces.
Storage
Under the Storage tab, you can check the free or used space of your Synology NAS volumes and check the
status of the hard disks.
Service
Under the Service tab, you can see the list of DSM services, which can be enabled or disabled by clicking
Enable or Disable under the Action column. The checkmarks under the Status column indicate whether the
services are enabled.
Automate Tasks
Go to Control Panel > Task Scheduler to schedule and run services or scripts at pre-defined times. You can
create and manage tasks to automatically run user-defined scripts, empty shared folder recycle bins, or start and
stop certain services. For more detailed instructions, please see DSM Help.
Important: The data saved on the Synology NAS will not be erased during the updating process. However, for
security reason, we recommend that you back up the data first.
Customized Alias
Applications can be opened in an independent browser window at [http(s)://DSM server address:DSM server
port number [HTTP(S)]/alias name/] once the portal alias is set up.
Note: Other than resetting administrator's password, using the RESET button will also restore the IP and DNS of
Synology NAS to the default value.
Important: The data saved on the Synology NAS will not be erased during the reinstallation. However, for security
reason, we strongly recommend that you back up the data first.
Important: Use the Terminal service with caution. Improper manipulation or modification to Synology NAS may result
in system malfunction or data loss.
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1
LUN Clone and Snapshot are only available on specific models.
SSD Cache
SSD cache1 drives can be installed and mounted in a RAID 0 (read-only) or RAID 1 (read-write) configuration to
boost the read/write speed of a volume, including iSCSI LUN (Regular Files) on a volume, or iSCSI LUN (Block-
Level) on your Synology server. You can now create a read-only cache with one SSD, as well as mount, check
SSD compatibility, and view related information by going to Storage Manager > SSD Cache.
Please refer to your Synology server Quick Installation Guide for information regarding SSD installation. For more
detailed information regarding SSD management, please see DSM Help or Synology SSD Cache White Paper.
Hot Spare
Hot spare2 disks are standby hard disks that can repair a degraded volume/Disk Group/iSCSI LUN by
automatically replacing a failed disk. Hot spare disks can be globally assigned to protect any volume/Disk
Group/iSCSI LUN within your Synology NAS, as long as the volume/Disk Group/iSCSI LUN matches the
following criteria:
The RAID type of the volume/Disk Group/iSCSI LUN must be one with data protection (i.e. RAID 1, RAID 5,
RAID 6, RAID 10).
The hot spare disk size must be equal to or larger than the size of the smallest disk in the volume/Disk
Group/iSCSI LUN.
---------
1
SSD cache is supported on specific models only. Visit www.synology.com for more information
2
The hot spare feature is available on specific models only.
3
eSATA is supported on specific models only. Visit www.synology.com for more information.
Manage Volumes
Volumes are basic storage spaces on which you can create shared folders, iSCSI LUNs (regular file), save data,
or install packages. Before creating a volume on your Synology NAS, please create at least one RAID Group.
Create Volumes
To create a volume, please go to Storage Manager > Volume, and click Create. For more detailed instructions,
please see DSM Help.
Volume Types
Depending on the underlying RAID Group type, you may create the following types of volumes:
Volume on RAID Group for Single Volume or iSCSI LUN (Block-Level)
Allocates all storage capacity on a RAID Group to a single volume. Provides better performance but less
management flexibility.
Allows creation of multiple iSCSI LUNs (Regular File) on volumes.
Volume on RAID Group for Multiple Volumes or iSCSI LUNs (Block-Level)
Allocates a designated portion of the storage capacity on a RAID Group to create a volume. Provides better
management flexibility, allowing you to expand volume size or create additional volumes as needed.
Allows creation of multiple iSCSI LUNs (Regular File) on volumes.
Edit Volumes
If you want to change the description of a volume or edit the amount of allocated storage capacity, please go to
Storage Manager > Volume, select the desired volume, and click Edit.
SSD TRIM
If a volume consists entirely of SSDs (Solid State Drives), we recommend enabling SSD TRIM. This feature
optimizes the read and write performance of volumes created on SSDs, increasing efficiency as well as
extending the lifetime of your SSDs.
Before trying to set up SSD TRIM, please see DSM Help for detailed instructions and more limitations.
Note:
SSD TRIM is only available on certain Synology NAS models and RAID types.
Some SSD models are not able to perform SSD TRIM on RAID 5 and RAID 6 volumes. Please refer to the
compatibility list at www.synology.com.
S.M.A.R.T. Test
S.M.A.R.T. test examines and reports the status of your hard disks, alerting you to possible disk failures. If you
want to a run S.M.A.R.T. test, go to Storage Manager > HDD/SSD. For more information regarding S.M.A.R.T.
tests, please refer to DSM Help.
Hot Spare
Hot Spare disks are standby hard disks that can repair a degraded RAID Group by automatically replacing a
failed disk. Hot spare disks need not be assigned to a specific RAID Group, but may be globally assigned to
repair any RAID Group within your Synology NAS. Before assigning hot spare disks, please see the following
requirements:
The RAID type of the volume/Disk Group/iSCSI LUN must be one with data protection (i.e. RAID 1, RAID 5,
RAID 6, RAID 10).
The hot spare disk size must be equal to or larger than the size of the smallest disk in the volume/Disk
Group/iSCSI LUN.
Storage Overview
Storage Overview shows the status of installed hard disks, cable connections, and hardware status lights. You
can view Storage Overview by going to Storage Manager > Storage Overview. Please refer to DSM Help for a
detailed explanation of this section.
SSD Cache
SSD cache drives can be installed and mounted in a RAID 0 (read-only) or RAID 1 (read-write) configuration to
boost the read/write speed of a volume, including iSCSI LUN (Regular Files) on a volume, or iSCSI LUN (Block-
Level) on your Synology server. You can now create a read-only cache with one SSD, as well as mount, check
SSD compatibility, and view related information by going to Storage Manager > SSD Cache.
Please refer to your Synology server Quick Installation Guide for information regarding SSD installation.
Additionally, refer to DSM Help for information regarding SSD management.
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1
eSATA is supported on specific models only. Visit www.synology.com for more information.
Note: Your Synology NAS cannot be set as a VPN server and client at the same time.
Note:
If your domain user nam
domain administrator to give you a new user name.
Domain groups Domain Admins and Enterprise Admins will be added to the local group administrators
automatically. In other words, domain users in these groups have administrative right on the Synology NAS,
including performing DSM/CIFS/FTP/AFP/WebDAV applications.
NAS. See "Allow
Domain Users or Groups to Access Shared Folders" for more information.
To install Directory Server on your Synology NAS, go to Package Center. For more information about Directory
Server, please refer to DSM Help. To learn more about how to access Directory Server with a LDAP client,
please read this tutorial.
Create Users
Click Create to create a user account. The user can log in to edit his/her account info after the user account has
been established. You can also choose to set an account expiration date or disallow the user to change account
password.
Note:
Password Strength rules only work for passwords created or modified after the Password Strength service is
enabled. Existing passwords won t be affected by the rules.
The rules won t apply to the passwords of users created by importing user list.
Note:
When the user home service is disabled, the homes folder will be kept but accessible by users belonging to the
administrators group only. Users can access their home folders again if the user home service is enabled again.
To delete the homes folder, the user home service must be disabled first.
Create Domain/LDAP
If you have joined your Synology NAS to a directory service as a Windows domain or LDAP client, you can go to
Control Panel > Domain/LDAP > Domain or LDAP to create domain/LDAP users' home folder. Click User
Home and tick Enable home service for domain users or Enable home service for LDAP users.
Like local users, all domain/LDAP users can access their own home folder via CIFS, AFP, FTP, WebDAV, or File
Station. Users belonging to the administrators group can access all personal folders located in the homes
default shared folder. For users belonging to the administrators group, domain/LDAP users home folders are in
the folder named @DH-domain name (for domain users) or @LH-FQDN name (for LDAP users). The name of
the user's home folder is the user account plus a unique number.
Note:
To delete the homes shared folder, user home service must be disabled first.
Enabling domain/LDAP user home service will also enable the local user home service if it's not enabled yet.
The domain user home service would be disabled if the local user home service is disabled.
Create Groups
Go to Control Panel > Group to create and edit a group, add users to the group, and then edit the group's
properties, saving you the trouble of editing users one by one.
Note: For more information about editing a group's access privileges to shared folders or applications, see "Allow
Users or Groups to Access Shared Folders" and "Allow Users to Access Applications" for more information.
Note: In the event of privilege conflicts, the privilege priority will be: No access (NA) > Read/Write (RW) > Read only
(RO).
Note: See "Search for Files or Folders" for more information about searching files with File Station.
Note: For better performance, it is recommended that you connect to the shared folders via SMB.
Select the shared folder you want to access. Upon completion, you can access the shared folder in the Finder
window.
Note: For more information about NFS Privileges, see "Allow Users or Groups to Access Shared Folders".
Note: For more information about making Synology NAS accessible over the Internet, see "Chapter 7: Access your
Synology NAS from the Internet".
Go to Control Panel > File Services > FTP to enable FTP service, allowing users to upload or download
Synology NAS data via FTP.
Note:
For more information about remote folders or virtual drives, see "Mount Remote Folders or Virtual Drives".
For more information about shared links, see "Share File Links".
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1
FTP, SFTP, WebDAV, and WebDAV over HTTPS are supported.
Note: For quicker search result, it is recommended that you index shared folder contents. See "Index Shared Folder
Contents" for more information.
Note:
To set access privileges to shared folders, please see "Allow Users or Groups to Access Shared Folders" for more
information.
You are not allowed to edit the access privileges to files and subfolders in the photo shared folder here. To set
access privileges to photo albums for Photo Station users, open Photo Station, go to the Settings page, and click
the Help tab for more information.
With File Station, you can only perform the upload action for files and folders on your computer. All the other File
Station actions and properties setting are available for files and folders on Synology NAS only.
Edit Photos
With File Station, you can edit photos with web-based editors, such as Pixlr Editor or Pixlr Express. For more
information, click the Help button (with a question mark) at the top-right corner.
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1
USBCopy and SDCopy are supported on specific models only. Visit www.synology.com for more information.
Cloud Sync
Cloud Sync allows you to seamlessly synchronize and share files among your Synology NAS and multiple public
cloud services, such as Dropbox, Baidu Cloud, Google Drive, Box, OneDrive and hubiC. Its Selective Sync
feature also allows you to filter the files or select the folders you want to sync to the public cloud service to ensure
you have only the files you need on the public cloud service or vice versa.
DNS Server
DNS (Domain Name System) is a naming system that facilitates the exchange of data between computers over
the Internet and other networks. Its main function is to translate user-friendly domain names (e.g.
www.synology.com) into corresponding fixed, public IP addresses (e.g. 120.89.71.100). This function allows
users to easily find web pages, computers, or other devices over the Internet or local network.
Download Station
Download Station is a web-based download application which allows you to download files from the Internet
through BT, FTP, HTTP, NZB, Thunder, FlashGet, QQDL, eMule, and Xunlei-Lixian, and subscribe to RSS feeds
to keep you updated on the hottest or latest BT.
Note Station
Note Station helps you fully enjoy writing, viewing, managing, and sharing content-rich notes. It is very easy to
create content with rich text editing, media embedding, attachments, and much more. In addition, with Synology
Web Clipper, you can quickly and easily clip web content and access it via Note Station.
Photo Station
Photo Station is an online photo album integrated with a blog for you to easily share photos, videos, and blog
posts over the Internet. With Photo Station, you can upload, organize, edit, and share your photos in quick, easy
steps.
SpreadSheet
SpreadSheet is a web-based application that allows you to easily create and manage spreadsheets, organize
your data using various built-in features and formats, as well as share and collaborate with others over the
Internet.
Surveillance Station
Surveillance Station is a professional Network Video Recording (NVR) software bundled with DiskStation
Manager (DSM), allowing you to remotely record and monitor video footages from IP cameras which are paired
with your Synology NAS.
Video Station
Video Station is an ideal video organizer of your collection of movies, TV shows, home videos, and TV recordings,
allowing you to watch videos on your computer, DLNA/UPnP-compliant DMAs, and mobile devices.
DS finder
DS finder allows you to monitor or email the status of your Synology NAS, and request it to perform wake on LAN
(WOL), restart, shut down, or play beep sounds (to help you quickly find the its location) with an iOS/Android
device or Windows Phone.
DS note
DS note
your notes between your iOS/Android device and Synology NAS.
DS photo
DS photo allows you to access Photo Station with an iOS/Android device or Windows Phone and share your
precious moments on the go. Download and save photos from Photo Station to your mobile device so you can
enjoy the flashbacks anytime anywhere. You can also use DS photo to upload snapshots or videos from your
camera phone straight to Photo Station. Besides, you and your friends can interact by leaving comments on any
photos, adding more fun to your photo sharing experiences.
DS video
DS video allows you to access Video Station and watch videos both at home and on the move with an
iOS/Android device or Windows Phone. You can browse and organize your collections of videos, record digital
TV programs available at the place you are located with a USB DTV dongle (sold separately) plugged into your
Synology NAS, and manage your recording tasks and schedules.
Note: For more information about these mobile apps, please refer to their built-in Help.
For any questions about managing your DSM, go to DSM Help or click the Help button (with a question mark) at
the top-right corner of every window. For any questions other than that, please visit the Synology Knowledge
Base website at help.synology.com for further assistance.
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Section 16. Assignment. You may not transfer or assign Section 20. Severability. If any provision of this EULA is
your rights under this EULA to any third party, except for that held by a court of competent jurisdiction to be invalid, illegal,
pre-installed in the Products. Any such transfer or or unenforceable, the remainder of this EULA will remain in
assignment in violation of the foregoing restriction will be full force and effect.
void. Section 21. Entire Agreement. This EULA sets forth the
Section 17. Applicable Law. Unless expressly proh bited entire agreement of Synology and you with respect to the
by local law, this EULA is governed by and construed in Software and the subject matter hereof and supersedes all
accordance with the laws of the Republic of China (R.O.C. or prior and contemporaneous understandings and agreements
Taiwan) without regard to any conflict of law principles to the whether written or oral. No amendment, modification or
contrary. waiver of any of the provisions of this EULA will be valid
unless set forth in a written instrument signed by the party to
be bound thereby.
SYNOLOGY, INC.
LIMITED PRODUCT WARRANTY
THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC.
AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). YOU ACCEPT AND
AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR
USING THE PRODUCT. IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT.
INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN
ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY.
Section 1. Definitions. (a) “New Product”, including: (1) 2.2 Exclusive Remedy. If Customer gives notice of
"Category I Product" means Synology product models noncompliance with any of the warranties set forth in
RS810+, RS810RP+, RX410, all DS/RS NAS models with Section 2.1 within the applicable Warranty Period in the
the XS+/XS suffix (except RS3413xs+) in or after 13-series, manner set forth below, then, upon verification of the
all DX/RX expansion units with 12 drive bays in or after 13- noncompliance by Synology, Synology will, at Synology's
series, E10G15-F1, ECC RAM Module Kit (4GB/8GB/16GB), option: (a) use commercially reasonable efforts to repair the
and DDR3 RAM Module (4GB). (2) "Category II Product" Product, or (b) replace the noncomplying Product or part
means Synology product models RS3413xs+, RS3412xs, thereof upon return of the complete Product in accordance
RS3412RPxs, RS3411xs, RS3411RPxs, RS2211+, with Section 2.3 The foregoing sets forth Synology's entire
RS2211RP+, RS411, RS409RP+, RS409+, RS409, RS408- liability and Customer's sole and exclusive remedy for any
RP, RS408, RS407, DS3612xs, DS3611xs, DS2411+, breach of warranty under Section 2.1 or any other defect or
DS1511+, DS1010+, DS710+, DS509+, DS508, EDS14, deficiency in the Product. Customer will reasonably assist
RX1211, RX1211RP, RX4, DX1211, DX510, DX5, NVR216, Synology to diagnose and validate any nonconformity with
VS360HD, VS240HD, DDR2/DDR3 RAM Module the Product. The warranty set forth in Section 2.1 does not
(1GB/2GB), and ECC RAM Module (2GB). (3) "Category III include: (1) any warranty relating to the Software;
Product" means Synology product models that apply with the (2) physical installation or removal of the Product from
following requirements: all DS NAS models without the Customer's site; (3) visits to Customer's site; (4) labor
XS+/XS suffix and with 5 and more drive bays in or after 12- necessary to effect repairs or replace defective parts other
series, all RS NAS models without the XS+/XS suffix in or than during Synology's or its contracted service providers'
after 12-series, and all DX/RX expansion units with 4 or 5 normal local business hours, exclusive of weekends and
drive bays in or after 12-series. (4) "Category IV Product" service providers’ holidays; (5) any work with any third party
means all other Synology product models purchased by equipment or software; (6) any warranty of the hard disk if
Customer after March 1, 2008. (5) "Category V Product" installed by Customer or any other third party; or (7) any
means all other Synology product models purchased by warranty of compatibility with the hard disk.
Customer before February 29, 2008. (b) "Refurbished
Product" means all Synology products which have been 2.3 Return. Any Product returned by Customer under
refurbished and sold directly by Synology through Online Section 2.2 must be assigned a Return Merchandise
Store, not including those sold by an authorized Synology Authorization ("RMA") number by Synology before shipment
distributor or reseller. (c) "Customer" means the original and must be returned in accordance with Synology's then
person or entity purchasing the Product from Synology or an current RMA procedures. Customer may contact any
authorized Synology distributor or reseller. (d) "Online Store" authorized Synology distr butor or reseller or Synology
means an online shop operated by Synology or Synology’s Support to obtain assistance in obtaining an RMA, and must
affiliate. (e) "Product" means a New Product or a provide proof of purchase and product serial number when
Refurbished Product and any hardware incorporated into the asking for such assistance. For warranty claims, Customer
Product by Synology and any accompanying documentation. must return the complete Product to Synology in accordance
(f) "Software" means the Synology proprietary software that with this Section 2.3 to be eligible for coverage under this
accompanies the Product when purchased by Customer, is Warranty. Any Product returned without an RMA number, or
downloaded by Customer at the Web Site, or is pre-installed any Product that has been disassembled (except under the
on the Product by Synology, and includes any firmware, direction of Synology) will be refused and returned to
associated media, images, animations, video, audio, text Customer at Customer's expense. Any Product that has
and applets incorporated into the software or Product and been assigned a RMA number must be returned in the same
any updates or upgrades to such software. (g) "Warranty condition as it was received from Synology to the address
Period" means the period commencing on the date the designated by Synology, freight pre-paid, in packaging
Product is purchased by Customer and ending (1) five years sufficient to protect the contents thereof and with the RMA
after such date for Category I Products; (2) three years after number prominently displayed on the outside of the box.
such date for Category II & lll Products; or (3) two years after Customer is responsible for insurance and risk of loss with
such date for Category IV Products; or (4) one year after respect to returned items until they are properly received by
such date for Category V Products; or (5) 90 days after such Synology. A Product issued a RMA number must be
date for Refurbished Products, except for those sold as "as returned within fifteen (15) days after issuance of the
is" or with "no warranty" on Online Store. (h) "Web Site" applicable RMA number.
means the Synology web site located at 2.4 Replacement by Synology. If Synology elects to
www.synology.com. replace any Product under this Warranty set forth in Section
Section 2. Limited Warranty and Remedies 2.1, then Synology will ship a replacement Product at
Synology's expense via the shipping method selected by
2.1 Limited Warranty. Subject to Section 2.6, Synology Synology after receipt of the nonconforming Product
warrants to Customer that each Product (a) will be free of returned in accordance with Section 2.3 and validation by
material defects in workmanship and (b) under normal use Synology that the Product does not conform to the warranty.
will perform substantially in accordance with Synology's In some countries, Synology may at its own discretion apply
published specifications for the Product during the Warranty the Synology Replacement Service to certain Products,
Period. Synology warrants the Software as set forth in the through which Synology will ship a replacement Product to
accompanying end user license agreement provided with the Customer before its receipt of the nonconforming Product
Product, if any. Synology provides no warranty to returned by Customer (“Synology Replacement Service”).
Refurbished Product sold as “as is” or with “no warranty” on
Online Store. 2.5 Support. During the Warranty Period, Synology will
make available to Customer the support services. Following
the expiration of the applicable Warranty Period, support for ACCOMPANYING DOCUMENTATION OR SOFTWARE
Products may be available from Synology upon written AND ANY OTHER GOODS OR SERVICES PROVIDED
request. UNDER THIS WARRANTY, WHETHER BASED ON
CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT
2.6 Exclusions. The foregoing warranties and warranty LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS
obligations do not apply to any Product that (a) has been BEEN ADVISED OF THE POSSIBILITY OF SUCH
installed or used in a manner not specified or described in DAMAGES.
the Product specifications; (b) has been repaired, modified
or altered by anyone other than Synology or its agent or 3.3 Limitation of Liability. SYNOLOGY'S AND ITS
designee; (c) has been in any way misused, abused, or SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING
damaged; (d) has been used with items not provided by TO THE USE OR INABILITY TO USE THE PRODUCT, ANY
Synology other than the hardware or software for which the ACCOMPANYING DOCUMENTATION OR SOFTWARE
Product is designed; or (e) otherwise fails to conform to the AND ANY OTHER GOODS OR SERVICES PROVIDED
Product specifications and such failure is attributable to UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT
causes not within or under Synology's control. Further, the ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT
foregoing warranties will be void if (1) Customer REGARDLESS OF THE AMOUNT OF DAMAGES
disassembles the Product except as authorized by Synology; CUSTOMER MAY INCUR AND WHETHER BASED ON
(2) Customer fails to implement any correction, modification, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT
enhancement, improvement or other update made available LIABILITY OR OTHER THEORY. The foregoing disclaimer
to Customer by Synology; or (3) Customer implements, of certain damages and limitation of liability will apply to the
installs or uses any correction, modification, enhancement, maximum extent permitted by applicable law. The laws of
improvement or other update made available by any third some states/jurisdictions do not allow exclusion or limitation
party. The warranty set forth in Section 2.1 will terminate of certain damages. To the extent that those laws apply to
upon Customer's sale or transfer of the Product to a third the Product, the exclusions and limitations set forth above
party. may not apply to Customer.
2.7 Disclaimer of Warranties. THE WARRANTIES, Section 4. Miscellaneous
OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND
THE REMEDIES OF CUSTOMER SET FORTH IN THIS 4.1 Proprietary Rights. The Product and any
WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION accompanying Software and documentation provided with
FOR, AND CUSTOMER HEREBY WAIVES, RELEASES the Product include proprietary and intellectual property
AND DISCLAIMS, ALL OTHER WARRANTIES, rights of Synology and its third party suppliers and licensors.
OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL Synology retains and reserves all right, title, and interest in
OTHER RIGHTS, CLAIMS AND REMEDIES OF the intellectual property rights of the Product, and no title to
CUSTOMER AGAINST SYNOLOGY, EXPRESS OR or ownership of any intellectual property rights in or to the
IMPLIED, ARISING BY LAW OR OTHERWISE, WITH Product, any accompanying Software or documentation and
RESPECT TO THE PRODUCT, ACCOMPANYING any other goods provided under this Warranty is transferred
DOCUMENTATION OR SOFTWARE AND ANY OTHER to Customer under this Warranty. Customer will (a) comply
GOODS OR SERVICES DELIVERED UNDER THIS with the terms and conditions of the Synology end user
WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: license agreement accompanying any Software furnished by
(A) IMPLIED WARRANTY OF MERCHANTABILITY OR Synology or an authorized Synology distributor or reseller;
FITNESS FOR A PARTICULAR PURPOSE OR USE; and (b) not attempt to reverse engineer any Product or
(B) IMPLIED WARRANTY ARISING FROM COURSE OF component thereof or accompanying Software or otherwise
PERFORMANCE, COURSE OF DEALING, OR USAGE OF misappropriate, circumvent or violate any of Synology's
TRADE; (C) CLAIM OF INFRINGEMENT OR intellectual property rights.
MISAPPROPRIATION; OR (D) CLAIM IN TORT 4.2 Assignment. Customer will not assign any of its
(WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, rights under this Warranty directly, by operation of law or
PRODUCT LIABILITY OR OTHER THEORY). SYNOLOGY otherwise, without the prior written consent of Synology.
MAKES NO GUARANTEE AND SPECIFICALLY
DISCLAIMS ANY WARRANTY THAT THE DATA OR 4.3 No Additional Terms. Except as expressly
INFORMATION STORED ON ANY SYNOLOGY PRODUCT permitted by this Warranty, neither party will be bound by,
WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. and each party specifically objects to, any term, condition or
SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES other provision that conflicts with the provisions of this
APPROPRIATE MEASURES TO BACK UP THE DATA Warranty that is made by the other party in any purchase
STORED ON THE PRODUCT. SOME order, receipt, acceptance, confirmation, correspondence or
STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS otherwise, unless each party specifically agrees to such
ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION provision in writing. Further, if this Warranty conflicts with
MAY NOT APPLY TO CUSTOMER. any terms or conditions of any other agreement entered into
by the parties with respect to the Product, this Warranty will
Section 3. Limitations of Liability prevail unless the other agreement specifically references
3.1 Force Majeure. Synology will not be liable for, or be the sections of this Warranty that it supersedes.
considered to be in breach of or default under this Warranty 4.4 Applicable Law. Unless expressly prohibited by
on account of, any delay or failure to perform as required by local law, this Warranty is governed by the laws of the State
this Warranty as a result of any cause or condition beyond of Washington, U.S.A. without regard to any conflict of law
its reasonable control (including, without limitation, any act or principles to the contrary. The 1980 U.N. Convention on
failure to act by Customer). Contracts for the International Sale of Goods or any
3.2 Disclaimer of Certain Damages. IN NO EVENT successor thereto does not apply.
WILL SYNOLOGY OR ITS SUPPLIERS BE LIABLE FOR 4.5 Dispute Resolution. Any dispute, controversy or
THE COST OF COVER OR FOR ANY INCIDENTAL, claim arising out of or relating to this Warranty, the Product
INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR or services provided by Synology with respect to the Product
SIMILAR DAMAGES OR LIABILITIES WHATSOEVER or the relationship between Customers residing within the
(INCLUDING, BUT NOT LIMITED TO LOSS OF DATA, United States and Synology will be resolved exclusively and
INFORMATION, REVENUE, PROFIT OR BUSINESS) finally by arbitration under the current commercial rules of
ARISING OUT OF OR RELATING TO THE USE OR the American Arbitration Association, except as otherwise
INABILITY TO USE THE PRODUCT, ANY provided below. The arbitration will be conducted before a
single arbitrator, and will be limited solely to the dispute The arbitration award shall be final and binding on the
between Customer and Synology. The arbitration, or any parties and may be enforced in any court having jurisdiction.
portion of it, will not be consolidated with any other Nothing in this Section shall be deemed to prohibit or restrict
arbitration and will not be conducted on a class-wide or class Synology from seeking injunctive relief or seeking such other
action basis. The arbitration shall be held in King County, rights and remedies as it may have at law or equity for any
Washington, U.S.A. by submission of documents, by actual or threatened breach of any provision of this Warranty
telephone, online or in person as determined by the relating to Synology's intellectual property rights.
arbitrator at the request of the parties. The prevailing party in
any arbitration or legal action occurring within the United 4.6 Attorneys' Fees. In any arbitration, mediation, or
States or otherwise shall receive all costs and reasonable other legal action or proceeding to enforce rights or
attorneys’ fees, including any arbitration fee paid by the remedies under this Warranty, the prevailing party will be
prevailing party. Any decision rendered in such arbitration entitled to recover, in addition to any other relief to which it
proceedings will be final and binding on the parties, and may be entitled, costs and reasonable attorneys' fees.
judgment may be entered thereon in any court of competent 4.7 Export Restrictions. You acknowledge that the
jurisdiction. Customer understands that, in the absence of Product may be subject to U.S. export restrictions. You will
this provision, Customer would have had a right to litigate comply with all applicable laws and regulations that apply to
any such dispute, controversy or claim in a court, including the Product, including without limitation the U.S. Export
the right to litigate claims on a class-wide or class-action Administration Regulations.
basis, and Customer expressly and knowingly waives those
rights and agrees to resolve any disputes through binding 4.8 Severability. If any provision of this Warranty is held
arbitration in accordance with the provisions of this by a court of competent jurisdiction to be invalid, illegal, or
Section 4.5. For Customers not residing within the United unenforceable, the remainder of this Warranty will remain in
States, any dispute, controversy or claim descr bed in this full force and effect.
section shall be finally resolved by arbitration conducted by
three neutral arbitrators in accordance with the procedures 4.9 Entire Agreement. This Warranty constitutes the entire
of the R.O.C. Arbitration Law and related enforcement rules. agreement, and supersedes any and all prior agreements,
The arbitration shall take place in Taipei, Taiwan, R.O.C., between Synology and Customer related to the subject matter
and the arbitration proceedings shall be conducted in hereof. No amendment, modification or waiver of any of the
English or, if both parties so agree, in Mandarin Chinese. provisions of this Warranty will be valid unless set forth in a
written instrument signed by the party to be bound thereby.