Scribd
Upload
59 views6 pages

BPM Tools: - Process Mapping

This document discusses several tools and concepts related to business process management including: 1) Process mapping, business process simulation, and business activity monitoring which are tools used to document, simulate, and analyze business processes and performance. 2) Service-oriented architecture (SOA) which develops reusable business services that can be utilized across applications and platforms independently. 3) Achieving organizational change when implementing new processes and systems requires managing culture change through education, training, involvement, and addressing potential resistance to change.

Uploaded by

koaslosa
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
59 views6 pages

BPM Tools: - Process Mapping

This document discusses several tools and concepts related to business process management including: 1) Process mapping, business process simulation, and business activity monitoring which are tools used to document, simulate, and analyze business processes and performance. 2) Service-oriented architecture (SOA) which develops reusable business services that can be utilized across applications and platforms independently. 3) Achieving organizational change when implementing new processes and systems requires managing culture change through education, training, involvement, and addressing potential resistance to change.

Uploaded by

koaslosa
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 6

BPM tools

• Process mapping:
– The use of a flowchart to document the process
incorporating process activities and decision points.
• Business process simulation:
– The use of computer software, in the context of a
process-based change, that allows operation of a
business to be simulated.
• Business activity monitoring (BAM)
– Software that is designed to monitor, capture and
analyse business performance data in real time and
present them visually in order that rapid and effective
decisions can be taken.
Service-oriented architecture (SOA)

• The concept of SOA is to develop a number of reusable


business aligned IT services that span multiple applications
across the organisation.
• SOA defines the services in such a way as to be utilised in a
manner that is independent of the underlying application and
technology platforms.
• The advantage of this approach for business process
management is that a business process can link with the
business services which are activated by the business
processes without the need to know about the underlying
application and technology platforms
• The term web services is the technology which is most
associated with the formation of a service-oriented architecture.
Achieving organisational change

• Implementation of processes that are performed by employees


requires consideration of organisational change management
including factors such as managing a change in culture.
• An essential part of managing change associated with IS
introduction is education to communicate the purpose of the
system to the staff. It involves:
– explaining why the system is being implemented;
– explaining how staff will be affected;
– treating users as customers by involving them in specification,
testing and review;
– training users in use of the software;
– above all, listening to users and acting on what they say.
Achieving organisational change
(Continued)
• Resistance to change may manifest itself in the following
ways:
– Aggression – in which there may be physical sabotage of
the system, deliberate entry of erroneous data or abuse of
systems staff.
– Projection – where the system is wrongly blamed for
difficulties encountered while using it.
– Avoidance – withdrawal from or avoidance of interaction
with the system, non-input of data, reports and enquiries
ignored, or use of manual substitutes for the system.
• Training plays an important role in overcoming resistance
to change.
Thank you
&
Good Luck with the final
exam!

You might also like