This document provides guidance on the online updation and review of large transaction reports (CH106) in a bank's system. It outlines the transaction thresholds for calling customers based on account age and risk level. It also describes the process for inputters and reviewers to update transaction details, approve or reject cases, and view reports of updated, pending, and reviewed cases. Finally, it provides additional details like how to handle transactions from certain customer types and the process for assigning transactions to other branches.
This document provides guidance on the online updation and review of large transaction reports (CH106) in a bank's system. It outlines the transaction thresholds for calling customers based on account age and risk level. It also describes the process for inputters and reviewers to update transaction details, approve or reject cases, and view reports of updated, pending, and reviewed cases. Finally, it provides additional details like how to handle transactions from certain customer types and the process for assigning transactions to other branches.
This document provides guidance on the online updation and review of large transaction reports (CH106) in a bank's system. It outlines the transaction thresholds for calling customers based on account age and risk level. It also describes the process for inputters and reviewers to update transaction details, approve or reject cases, and view reports of updated, pending, and reviewed cases. Finally, it provides additional details like how to handle transactions from certain customer types and the process for assigning transactions to other branches.
This document provides guidance on the online updation and review of large transaction reports (CH106) in a bank's system. It outlines the transaction thresholds for calling customers based on account age and risk level. It also describes the process for inputters and reviewers to update transaction details, approve or reject cases, and view reports of updated, pending, and reviewed cases. Finally, it provides additional details like how to handle transactions from certain customer types and the process for assigning transactions to other branches.
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Circular No 159.
1/2014 - Online Updation & Review of Large Transaction Report CH106
WorkS Online Updation & Review of Large Transaction Report-CH106 mart A SmartWorking solution from the HR – L & D Team
If the account is more than 6 months old, threshold for calling as per the report If the account is less than 6 months old, threshold for calling as per in Current account is Rs 5 Lac, 10 lac & 15 Lacs for High, Medium & Low risk the report is Rs 1 Lac for both Current as well as Savings Accounts respectively. Similarly for Savings accounts the threshold is Rs 3 Lac, 5 lac & 10 Lacs for High, Medium & Low risk respectively
Path for LTR Utility-LONO>Information Portal>Interim Solution
Inputter saves the "Pending Inputter calls the customer/verifies
Summary Report" for online transaction review. By clicking "Get Submitted report" inputter can view the Pending Summary Report submitted for online Customer review Contactable?
Yes No
Inputter updates transaction in Online Utility
under 'Remarks' and clicks on 'Update' after selecting relevant option. If Other-Bonafide OK is selected here, branch needs to compulsorily update Remarks field
Pending For Review-BM No-Reject-Send it to inputter for futher
Verified? clarification
Yes-Approve
Click “Get Approved Records” to view the reviewed Pending Summary Report. Click “Export to CSV” to view soft copy of reviewed report S.No Name of the Report Description
1 Updated Cases This option will give you all updated cases by the user.
All pending cases pertaining to that branch & assigned to
2 Pending Cases RM will show in this report
3 Pending Cases Branch All cases pending for the branch will be shown in this report
Pending Cases Assigned to All cases which are directly assigned to
4 RM RMs for the branch will be shown in this report
Summary of cases pending (date wise) as on
the date of running this report will be shown in this report. All cases pending updation / review would appear in this report. Imp: Branches to print the pending summary report and sign off by the reviewing authority in evidence 5 Pending Summary Report of the daily review of the report. This will be checked by Audit during their visits to the branch. Effective (30-Jul-16), all branches need to dispense with the existing process of manually reviewing the above mentioned reports and start doing Online Review of the reports.
6 RM Code Wise Report Will provide the summary of RM
Transactions which are not eligible for calling will appear in
7 NRE Accounts this report. Branches are suggested to keep close track of these transactions. Heading Details Insta NR accounts opened at Sandoz House, Mumbai branch would be monitored by the NR Product Team after liasoning with the concerned service Insta NR Accounts branch. NR Product team would update Instant NR Accounts in online LTR utility. Branches need not send email to respective RMs / advisors for large transactions appearing in CH106 report for accounts pertaining to BBG / PBG customers as monitoring of large transactions is carried out by these PBG/BBG Transactions departments separately. In such cases, branch may update the LTR utility with the remarks "PBG Customer" / “BBG Customer” and close the case in LTR utility.
Non Retail accounts which are not related to Retail Branch Banking for updation or exempted for calling are removed from online portal. Such accounts will not reflect in online LTR portal. (List of Products.; Current Account – Exchange House (Product Code : 240), Current A/C – At Par (F.I.G.) (Product Code : 230), Saving Accounts – FIN INST Group – FIG (Product Code : 111), Current Account – FIN INST Group – FIG (Product Code : 209), Current Removal of Non Retail Account from Backend Account – HDFC ESCROW (Product Code : 273), EEFC Account USD - FIG (Product Code : 858), Capital Market Business – ( Product Codes : 167, 183, 185, 203, 841, 842), Custody Services Business – (Product Codes : 272, 812, 248, 110), Commodity Market Business – (Product Codes : 184, 264, 803), Savings Account e-Broking – (Product Codes : 133, 234, 274), Current Account – SCM – At Par – (Product Code : 851)
Transaction > Rs 1 cr will not appear in online LTR portal. This is already Removal of transactions greater than Rs 1 crore appearing in Rs 1 crore portal. Transactions which are pertaining to other branch RM will be assigned automatically to the respective RMs basis the portfolio codes within the portal. Assigning transactions to other branch RM Cases assigned to RM will appear in RMs bucket and can also be checked from Pending cases assigned to RM report, the same needs to be updated by respective RMs. Please ensure that post inputting of comments; the same is reviewed by the BM / designate of the branch. Post reviewing the Pending Summary Report to be printed and signed off by the reviewing authority in evidence of daily review Post reviewing the Pending Summary Report of the report. This is as critical as the existing process of monitoring and signing off the physical LTR report and this activity will be verified by audit during their visits to the branches. BM IDs will be mapped basis Branch master every month. For interim transfers and getting Id mapped with new branch and for any technical issue, please log Interim Transfers a call with BPRG @ Information Portal --> Interim Solution Group-Retail BPRG --> Support Desk. Any production/technical issues will not be responded on mails and touch point is through call logging system only. Path: Information Portal --> Interim Solution Group- Click Here to Log Issues(Support Desk).
Defined SLA Severity Acknowledgement Resolution High 1 hr 5 hrs Medium 1 hr 8 hrs Low 1 hr Within 2 days
Severity Classification BM user mapping (in case of any transfers) Any specific transaction related issues High Pending Summary Report Performance issues Functional Issues Medium Training Issues Issues in MIS / Report generation Low Other issues which is not classified
Escalation Matrix Information Portal --> Interim Solution Group - Level 1 Retail BPRG --> Support desk Merlin Daniel / Marshal Raja (Support Nos : Level 2 30753642/3075/3298/30753299) Level 3 Nandkishor Mulik (Support Nos : 30752261) Level 4 Veeramanikandan Chelladurai (9324189696)
