TR Domestic Work NC II

DOMESTIC WORK NC II
SOCIAL, COMMUNITY DEVELOPMENT AND OTHER

SERVICES SECTOR
Technical Education and Skills Development Authority

East Service Road, South Superhighway, Taguig, Metro Manila
TABLE OF CONTENTS
HEALTH, SOCIAL, AND OTHER COMMUNITY

DEVELOPMENT SERVICES SECTOR
DOMESTIC WORK NC II
Page No.
SECTION 1 DOMESTIC WORK NC II QUALIFICATION 1
SECTION 2 COMPETENCY STANDARD 2
 Basic Competencies 2-13

 Common Competencies 14-19
 Core Competencies 20-38
 Elective Competencies 39-80
SECTION 3 TRAINING ARRANGEMENTS
3.1 Curriculum Design 81-82

 Basic Competencies 83
 Common Competencies 83
 Core Competencies 84
 Elective Competencies 85-86
3.2 Training Delivery 87
3.3 Trainee Entry Requirements 87
3.4 List of Tools, Equipment and Materials 88-101
3.5 Training Facilities 102
3.6 Trainers' Qualifications 102
3.7 Institutional Assessment 102
SECTION 4 ASSESSMENT AND

CERTIFICATION ARRANGEMENTS 103-104
COMPETENCY MAP 105
DEFINITION OF TERMS 106-107
ACKNOWLEDGEMENT
TRAINING REGULATIONS FOR
DOMESTIC WORK NC II
SECTION 1 DOMESTIC WORK NC II QUALIFICATION
The DOMESTIC WORK NC II Qualification consists of competencies that a person must

achieve to clean living room, dining room, bedrooms, toilet, kitchen, wash and iron clothes, linen,
fabric, prepare hot and cold meals/food, provide food and beverage service.
The Units of Competency comprising this Qualification include the following:
UNIT CODE BASIC COMPETENCIES

500311105 Participate in workplace communication
500311106 Work in team environment
500311107 Practice career professionalism
500311108 Practice occupational health and safety procedures
UNIT CODE COMMON COMPETENCIES

HCS913201 Maintain an effective relationship with clients and customers
HCS913202 Manage own performance
UNIT CODE CORE COMPETENCIES

HCS913301 Clean living room, dining room, bedrooms, toilet and kitchen
HCS913302 Wash and iron clothes, linen and fabric
HCS913303 Prepare hot and cold meals/food
HCS913304 Provide food and beverage service
UNIT CODE ELECTIVE COMPETENCIES

HCS323301 Provide care and support to infants and toddlers
HCS323302 Provide care and support to children
HCS323305 Provide care and support to elderly
HCS323306 Provide care and support to people with special needs
HCS 913401 Assist in the care of animals
HCS 913402 Provide animal care hygiene routines
AGR611376 Trim and prune landscape plants
AGR611377 Perform weeding and cultivation
AGR611379 Water/irrigate plants
AGR611380 Control and prevent plant pest and diseases
A person who has achieved this Qualification is competent to be:
 Domestic Worker
 Houseboy
 Housemaid
 Housekeeper
 Hand-launderer
 Helper, Kitchen
 Cleaner, Hotel
TESDA-SOP-QSO-01-F08
SECTION 2 COMPETENCY STANDARDS
This section gives the details of the contents of the basic, common and core units of
competency required in DOMESTIC WORK NC II.
BASIC COMPETENCIES
UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION
UNIT CODE : 500311105
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to
gather, interpret and convey information in response to workplace
requirements.
PERFORMANCE CRITERIA
ELEMENT
Italicized terms are elaborated in the Range of Variables
1. Obtain and convey 1.1 Specific and relevant information is accessed from
workplace appropriate sources
information 1.2 Effective questioning , active listening and speaking skills are
used to gather and convey information
1.3 Appropriate medium is used to transfer information and ideas
1.4 Appropriate non- verbal communication is used
1.5 Appropriate lines of communication with supervisors and
colleagues are identified and followed
1.6 Defined workplace procedures for the location and storage of
information are used
1.7 Personal interaction is carried out clearly and concisely
2. Participate in 2.1 Team meetings are attended on time

workplace meetings 2.2 Own opinions are clearly expressed and those of others are
and discussions listened to without interruption
2.3 Meeting inputs are consistent with the meeting purpose and
established protocols
2.4 Workplace interactions are conducted in a courteous
manner
2.5 Questions about simple routine workplace procedures and
matters concerning working conditions of employment are
tasked and responded to
2.6 Meetings outcomes are interpreted and implemented
3. Complete relevant 3.1 Range of forms relating to conditions of employment are

work related completed accurately and legibly
documents 3.2 Workplace data are recorded on standard workplace forms
and documents
3.3 Basic mathematical processes are used for routine
calculations
3.4 Errors in recording information on forms/ documents are
identified and properly acted upon
3.5 Reporting requirements to supervisor are completed
according to organizational guidelines
TR Domestic Work NC II (Amended) Promulgated February 2017 1

RANGE OF VARIABLES
VARIABLE RANGE
1. Appropriate sources 1.1 Team members
1.2 Suppliers
1.3 Trade personnel
1.4 Local government
1.5 Industry bodies
2. Medium 2.1 Memorandum

2.2 Circular
2.3 Notice
2.4 Information discussion
2.5 Follow-up or verbal instructions
2.6 Face-to-face communication
3. Storage 3.1 Manual filing system

3.2 Computer-based filing system
4. Forms 4.1 Personnel forms

4.2 Telephone message forms
4.3 Safety reports
5. Workplace 5.1 Face-to-face interactions

interactions 5.2 Telephone conversations
5.3 Electronic and two-way radio communication
5.4 Written communication including electronic mail, memos,
instruction and forms
5.5 Non-verbal communication including gestures, signals, signs
and diagrams
6. Protocols 6.1 Observing meeting

6.2 Compliance with meeting decisions
6.3 Obeying meeting instructions

EVIDENCE GUIDE
1. Critical aspects of Assessment requires evidence that the candidate:

competency 1.1 Prepared written communication following standard format of
the organization
1.2 Accessed information using communication equipment
1.3 Made use of relevant terms as an aid to transfer information
effectively
1.4 Conveyed information effectively adopting the formal or
informal communication
2. Underpinning 2.1 Effective communication

knowledge 2.2 Different modes of communication
2.3 Written communication
2.4 Organizational policies
2.5 Communication procedures and systems
2.6 Technology relevant to the enterprise and the individual’s
work responsibilities
3. Underpinning skills 3.1 Follow simple spoken language

3.2 Perform routine workplace duties following simple written
notices
3.3 Participate in workplace meetings and discussions
3.4 Complete work related documents
3.5 Estimate, calculate and record routine workplace measures
3.6 Basic mathematical processes of addition, subtraction,
division and multiplication
3.7 Ability to relate to people of social range in the workplace
3.8 Gather and provide information in response to workplace
Requirements
4. Resource The following resources MUST be provided:

implications 4.1 Fax machine
4.2 Telephone
4.3 Writing materials
4.4 Internet
5. Method of Competency MUST be assessed through:

assessment 5.1 Direct Observation
5.2 Oral interview and written test
6. Context of 6.1 Competency may be assessed individually in the actual

assessment workplace or through accredited institution

UNIT OF COMPETENCY : WORK IN TEAM ENVIRONMENT
UNIT CODE : 500311106
UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes to identify role
and responsibility as a member of a team.
ELEMENT
1. Describe team role 1.1 The role and objective of the team is identified from
and scope available sources of information
1.2 Team parameters, reporting relationships and responsibilities
are identified from team discussions and appropriate external
sources
2. Identify own role and 2.1 Individual role and responsibilities within the team
responsibility within environment are identified
team 2.2 Roles and responsibility of other team members are identified
and recognized
2.3 Reporting relationships within team and external to team are
identified
3. Work as a team 3.1 Effective and appropriate forms of communications used and
member interactions undertaken with team members who contribute to
known team activities and objectives
3.2 Effective and appropriate contributions made to complement
team activities and objectives, based on individual skills and
competencies and workplace context
3.3 Observed protocols in reporting using standard operating
procedures
3.4 Contribute to the development of team work plans based on
an understanding of team’s role and objectives and individual
competencies of the members.

RANGE OF VARIABLES
VARIABLE RANGE
1. Role and objective 1.1 Work activities in a team environment with enterprise or
of team specific sector
1.2 Limited discretion, initiative and judgment may be
demonstrated on the job, either individually or in a team
environment
2. Sources of 2.1 Standard operating and/or other workplace procedures

information 2.2 Job procedures
2.3 Machine/equipment manufacturer’s specifications and
instructions
2.4 Organizational or external personnel
2.5 Client/supplier instructions
2.6 Quality standards
2.7 OHS and environmental standards
3. Workplace context 3.1 Work procedures and practices

3.2 Conditions of work environments
3.3 Legislation and industrial agreements
3.4 Standard work practice including the storage, safe handling
and disposal of chemicals
3.5 Safety, environmental, housekeeping and quality guidelines

EVIDENCE GUIDE

competency 1.1 Operated in a team to complete workplace activity
1.2 Worked effectively with others
1.3 Conveyed information in written or oral form
1.4 Selected and used appropriate workplace language
1.5 Followed designated work plan for the job
1.6 Reported outcomes
2. Underpinning 2.1 Communication process

knowledge 2.2 Team structure
2.3 Team roles
2.4 Group planning and decision making
3. Underpinning skills 3.1 Communicate appropriately, consistent with the culture of the
workplace

implications 4.1 Access to relevant workplace or appropriately simulated
environment where assessment can take place
4.2 Materials relevant to the proposed activity or tasks
5. Method of Competency may be assessed through:

assessment 5.1 Observation of the individual member in relation to the work
activities of the group
5.2 Observation of simulation and or role play involving the
participation of individual member to the attainment of
organizational goal
5.3 Case studies and scenarios as a basis for discussion of
issues and strategies in teamwork
6. Context of 6.1 Competency may be assessed in workplace or in a simulated

assessment workplace setting
6.2 Assessment shall be observed while task are being
undertaken whether individually or in group

UNIT OF COMPETENCY : PRACTICE CAREER PROFESSIONALISM
UNIT CODE : 500311107
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes in promoting
career growth and advancement.
ELEMENT
1. Integrate personal 1.1 Personal growth and work plans are pursued towards
objectives with improving the qualifications set for the profession
organizational goals 1.2 Intra and interpersonal relationships are maintained in the
course of managing oneself based on performance
evaluation
1.3 Commitment to the organization and its goal is demonstrated
in the performance of duties
2. Set and meet work 2.1 Competing demands are prioritized to achieve personal, team
priorities and organizational goals and objectives.
2.2 Resources are utilized efficiently and effectively to manage
work priorities and commitments
2.3 Practices along economic use and maintenance of equipment
and facilities are followed as per established procedures
3. Maintain professional 3.1 Trainings and career opportunities are identified and
growth and availed of based on job requirements
development 3.2 Recognitions are sought/received and demonstrated as proof
of career advancement
3.3 Licenses and/or certifications relevant to job and career are
obtained and renewed

RANGE OF VARIABLES
VARIABLE RANGE
1. Evaluation 1.1 Performance Appraisal
1.2 Psychological Profile
1.3 Aptitude Tests
2. Resources 2.1 Human

2.2 Financial
2.3 Technology
2.3.1 Hardware
2.3.2 Software
3. Trainings and career 3.1 Participation in training programs

opportunities 3.1.1 Technical
3.1.2 Supervisory
3.1.3 Managerial
3.1.4 Continuing Education
3.2 Serving as Resource Persons in conferences and workshops
4. Recognitions 4.1 Recommendations

4.2 Citations
4.3 Certificate of Appreciations
4.4 Commendations
4.5 Awards
4.6 Tangible and Intangible Rewards
5. Licenses and/or 5.1 National Certificates

certifications 5.2 Certificate of Competency
5.3 Support Level Licenses
5.4 Professional Licenses

EVIDENCE GUIDE

competency 1.1 Attained job targets within key result areas (KRAs)
1.2 Maintained intra and interpersonal relationship in the course of
managing oneself based on performance evaluation
1.3 Completed trainings and career opportunities which are based
on the requirements of the industries
1.4 Acquired and maintained licenses and/or certifications
according to the requirement of the qualification
2. Underpinning 2.1 Work values and ethics (code of conduct, code of ethics, etc.)
knowledge 2.2 Company policies
2.3 Company operations, procedures and standards
2.4 Fundamental rights at work including gender sensitivity
2.5 Personal hygiene practices
3. Underpinning skills 3.1 Appropriate practice of personal hygiene

3.2 Intra and Interpersonal skills
3.3 Communication skills

implications 4.1 Workplace or assessment location
4.2 Case studies/scenarios

assessment 5.1 Portfolio Assessment
5.2 Interview
5.3 Simulation/Role-plays
5.4 Observation
5.5 Third Party Reports
5.6 Exams and Tests
6. Context of 6.1 Competency may be assessed in the work place or in a

assessment simulated work place setting

UNIT OF COMPETENCY : PRACTICE OCCUPATIONAL HEALTH AND SAFETY

PROCEDURES
UNIT CODE : 500311108
UNIT DESCRIPTOR : This unit covers the outcomes required to comply with regulatory and
organizational requirements for occupational health and safety.
ELEMENT
1. Identify hazards and 1.1 Safety regulations and workplace safety and hazard control
risks practices and procedures are clarified and explained based on
organization procedures
1.2 Hazards/risks in the workplace and their corresponding
indicators are identified to minimize or eliminate risk to co-
workers, workplace and environment in accordance with
organization procedures
1.3 Contingency measures during workplace accidents, fire and
other emergencies are recognized and established in
accordance with organization procedure
2. Evaluate hazards and 2.1 Terms of maximum tolerable limits which when exceeded will
risks result in harm or damage are identified based on threshold
limit values (TLV)
2.2 Effects of the hazards are determined
2.3 OHS issues and/or concerns and identified safety hazards are
reported to designated personnel in accordance with
workplace requirements and relevant workplace OHS
legislation
3. Control hazards and 3.1 Occupational Health and Safety (OHS) procedures for
risks controlling hazards/risks in workplace are consistently
followed
3.2 Procedures for dealing with workplace accidents, fire and
emergencies are followed in accordance with organization
OHS policies
3.3 Personal protective equipment (PPE) is correctly used in
accordance with organization OHS procedures and practices
3.4 Appropriate assistance is provided in the event of a workplace
emergency in accordance with established organization
protocol
4. Maintain OHS 4.1 Emergency-related drills and trainings are participated in

awareness as per established organization guidelines and procedures
4.2 OHS personal records are completed and updated in
accordance with workplace requirements

RANGE OF VARIABLES
VARIABLE RANGE
1. Safety regulations May include but are not limited to:
1.1 Clean Air Act
1.2 Building code
1.3 National Electrical and Fire Safety Codes
1.4 Waste management statutes and rules
1.5 Philippine Occupational Safety and Health Standards
1.6 DOLE regulations on safety legal requirements
1.7 ECC regulations
2. Hazards/Risks May include but are not limited to:

2.1 Physical hazards – impact, illumination, pressure, noise,
vibration, temperature, radiation
2.2 Biological hazards- bacteria, viruses, plants, parasites, mites,
molds, fungi, insects
2.3 Chemical hazards – dusts, fibers, mists, fumes, smoke,
gases, vapors
2.4 Ergonomics
2.4.1 Psychological factors – over exertion/ excessive force,
awkward/static positions, fatigue, direct pressure,
varying metabolic cycles
2.4.2 Physiological factors – monotony, personal
relationship, work out cycle
3. Contingency May include but are not limited to:

measures 3.1 Evacuation
3.2 Isolation
3.3 Decontamination
3.4 (Calling designed) emergency personnel
4. PPE May include but are not limited to:

4.1 Mask
4.2 Gloves
4.3 Goggles
4.4 Hair Net/cap/bonnet
4.5 Face mask/shield
4.6 Ear muffs
4.7 Apron/Gown/coverall/jump suit
4.8 Anti-static suits
5. Emergency-related 5.1 Fire drill

drills and training 5.2 Earthquake drill
5.3 Basic life support/CPR
5.4 First aid
5.5 Spillage control
5.6 Decontamination of chemical and toxic
5.7 Disaster preparedness/management
6. OHS personal 6.1 Medical/Health records

records 6.2 Incident reports
6.3 Accident reports
6.4 OHS-related training completed

EVIDENCE GUIDE

competency 1.1 Explained clearly established workplace safety and hazard
control practices and procedures
1.2 Identified hazards/risks in the workplace and its corresponding
indicators in accordance with company procedures
1.3 Recognized contingency measures during workplace
accidents, fire and other emergencies
1.4 Identified terms of maximum tolerable limits based on
threshold limit value (TLV).
1.5 Followed Occupational Health and Safety (OHS) procedures
for controlling hazards/risks in workplace
1.6 Used Personal Protective Equipment (PPE) in accordance
with company OHS procedures and practices
1.7 Completed and updated OHS personal records in accordance
with workplace requirements
2. Required knowledge 2.1 OHS procedures and practices and regulations

2.2 PPE types and uses
2.3 Personal hygiene practices
2.4 Hazards/risks identification and control
2.5 Threshold Limit Value (TLV)
2.6 OHS indicators
2.7 Organization safety and health protocol
2.8 Safety consciousness
2.9 Health consciousness
3. Required skills 3.1 Practice of personal hygiene

3.2 Hazards/risks identification and control skills
3.3 Interpersonal skills
3.4 Communication skills

implications 4.1 Workplace or assessment location
4.2 OHS personal records
4.3 PPE
4.4 Health records

assessment 5.1 Portfolio Assessment
5.2 Interview
5.3 Case Study/Situation
6. Context of 6.1 Competency may be assessed in the work place or in a

assessment simulated work place setting

COMMON COMPETENCIES
UNIT OF COMPETENCY : MAINTAIN AN EFFECTIVE RELATIONSHIP WITH

CLIENT/CUSTOMERS
UNIT CODE : HCS913201
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes and values
required in building and maintaining an effective relationship with
clients, customers and the public.
ELEMENTS
1. Maintain a 1.1 Uniform and personal grooming maintained to assignment
professional image requirements.
1.2 Personal presence maintained according to employer
standards.
1.3 Visible work area kept tidy and uncluttered.
1.4 Equipment stored according to assignment requirements.
2. Meet client/customer 2.1 Client requirements identified and understood by referral to

requirements the assignment instructions.
2.2 Client requirements met according to the assignment
instructions.
2.3 Changes to client’s needs and requirements monitored and
appropriate action taken.
2.4 All communication with the client or customer is clear and
complied with assignment requirements.
3. Build credibility with 3.1 Client expectations for reliability, punctuality and appearance
customers/clients adhered to.
3.2 Possible causes of client/customer dissatisfaction identified,
dealt with recorded according to employer policy.
3.3 Client fully informed of all relevant security matters in a timely
manner and according to agreed reporting procedures.

RANGE OF VARIABLES
VARIABLES RANGE
1. Personal Presence May include:
1.1 Stance
1.2 Posture
1.3 Body Language
1.4 Demeanor
1.5 Grooming
2. Employer Standards May include:

2.1 Standing Orders
3. Client Requirements May include:

3.1 Assignment Instructions
3.2 Post Orders
3.3 Scope to modify instructions/orders in light of changed
situations
4. Assignment May include:

Instructions 4.1 Writing
4.2 Verbally
4.3 Electronically
5. Client Needs and May include:

Requirements 5.1 Review of the client brief and/or assignment instructions
5.2 Discussion with the client/customer
6. Appropriate Action May include:

6.1 Implementing required changes
6.2 Referral to appropriate employer personnel
6.3 Clarification of client needs and instructions
7. Customers May include:

7.1 All members of the public

EVIDENCE GUIDE
1. Critical aspects of Assessment requires that the candidate:

competency 1.1 Maintained a professional image
1.2 Interpreted client/customer requirements from information
contained in the client brief and/or assignment instructions
1.3 Dealt successfully with a variety of client/customer interactions
1.4 Monitored and acted on changing client or customer needs.
1.5 Met client/customer requirements.
1.6 Built credibility with customers/clients
1.7 Demonstrated knowledge and understanding of the
Kasambahay Law (e.g. standard employment contract, rights
and privileges, pre-employment requirements, working
conditions, barangay registrations, social and other benefits,
etc.)
2. Required Knowledge 2.1 Uniform and personal grooming requirements of the employer
and the client
2.2 Occupational health and safety requirement for the
assignment
2.4 Use of various means of communication (add’l)
3. Required Skills 3.1 Attention to detail when completing client/employer
documentation
3.2 Interpersonal and communication skills required in client
contact assignments
3.3 Customer service skills required to meet client/customer
needs
3.4 Punctuality
3.5 Customer Service
3.6 Telephone Technique
3.7 Problem Solving and Negotiation
3.8 Maintaining Records
4. Resource Implications The following resources should be provided:
4.1 Assessment Centers/Venues
4.2 Accredited Assessors
4.3 Modes of Assessment
4.4 Evaluation Reports
4.5 Access to a relevant venue, equipment and materials
4.7 Logbooks
4.8 Operational manuals and makers/customers’ instructions
4.9 Assessment instruments, including personal planner and
assessment record book
5. Methods of Competency in this unit must be assessed through:
Assessment 5.1 Written Test
5.2 Demonstration with questioning
5.3 Observation with questioning
6. Context of 6.1 Assessment may be conducted in the workplace or in a
Assessment simulated environment.

UNIT OF COMPETENCY : MANAGE OWN PERFORMANCE
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes in effectively
managing own workload and quality of work.
ELEMENTS
1. Plan for completion of 1.1 Tasks accurately identified.
own workload 1.2 Priority allocated to each task.
1.3 Time lines allocated to each task or series of tasks.
1.4 Tasks deadlines known and complied with whenever possible.
1.5 Work schedules are known and completed with agreed time
frames.
1.6 Work plans developed according to assignment requirements
and employer policy.
1.7 Uncompleted work or tasks detailed and responsibility for
completion passed to incoming shift or other appropriate
persons.
2. Maintain quality of 2.1 Personal performance continually monitored against agreed

performance performance standards.
2.2 Advice and guidance sought when necessary to achieve or
maintain agreed standards.
2.3 Guidance from management applied to achieve or maintain
agreed standards.
2.4 Standard of work clarified and agreed according to employer
policy and procedures.
3. Build credibility with 3.1 Client expectations for reliability, punctuality and appearance
customers/clients adhered to.
3.2 Possible causes of client/customer dissatisfaction identified,
dealt with recorded according to employer policy.
3.3 Client fully informed of all relevant security matters in a timely
manner.

RANGE OF VARIABLES
VARIABLES RANGE
1. Tasks 1.1 May be identified through:
1.1.1 Assignment Instructions
1.1.2 Verbal Instructions by Senior Staff/household members
1.1.3 Policy Documents
1.1.4 Duty Statements
1.1.5 Self-Assessment
1.2 May be:
1.2.1 Daily tasks
1.2.2 Weekly tasks
1.2.3 Regularly or irregularly occurring tasks
2. Performance May include:

Standards 2.1 Assignment Instructions
2.2 Procedures established in policy documents

EVIDENCE GUIDE

competency 1.1 Planned for completion of own workload
1.2 Assessed verbal or written work plan through observation and
discussion of site and employer requirements
1.3 Demonstrated capacity to complete task within specified time
frame
1.4 Maintained quality of own performance
2. Required Knowledge 2.1 Site and assignment requirements

2.2 Employer policy on performance management
2.3 Indicators of appropriate performance for each area of
responsibility
2.4 Steps for improving or maintaining performance
3. Required Skills 3.1 Capacity to plan and prioritize work loads and requirements
3.2 Time and task management
3.3 Self-evaluation and monitoring skills [add’l]
4. Resource The following resources should be provided:

Implications 4.1 Assessment Centers/Venues
4.2 Accredited Assessors
4.3 Modes of Assessment
4.4 Evaluation Reports
4.5 Access to relevant venue, equipment and materials
4.7 Logbooks
4.8 Operational manuals and makers’/customers’ instructions
4.9 Assessment Instruments, including personal planner and
assessment record book

Assessment 5.1 Written Test
5.2 Demonstration
5.3 Observation
5.4 Questioning
6. Context of 6.1 Competency may be assessed in the workplace or in a

Assessment simulated work setting.

CORE COMPETENCIES
UNIT OF COMPETENCY : CLEAN LIVING ROOM, DINING ROOM, BEDROOMS, TOILETS,

BATHROOMS AND KITCHEN
UNIT DESCRIPTOR : This unit covers the knowledge, skills, and attitudes required in
cleaning living room, dining room, bedrooms, toilets and bathrooms.
It includes the cleaning of surfaces and floors, cleaning of furnishings
and fixtures, making up beds and cots, cleaning of toilets and
bathroom, sanitizing rooms and maintaining clean room
environment.
ELEMENTS
1. Clean surfaces and 1.1 Appropriate removal/cleaning equipment, supplies,
floors materials, procedures and techniques are used in
accordance with soil and litter types and established
procedures.
1.2 All wastes are removed from surface based on procedures.
1.3 Suitable maintenance procedures is selected and applied
based on identified floor types and surface textures.
1.4 Cleaning, polishing and sweeping are performed according to
standard operating procedures.
1.5 Cleaning, polishing and sweeping equipment, supplies and
materials are used following safety procedures and
manufacturer’s specifications.
1.6 Cleaning/polishing equipment is cleaned after use in
accordance with relevant safety procedures and
manufacturer’s instructions.
1.7 All cleaning, polishing, sweeping materials and equipment are
stored as per standard operating procedures (SOPs).
1.8 Routine maintenance is carried out as per SOPs.
2. Clean furnishing and 2.1 Furnishings and fixtures are cleaned in accordance with
fixtures standard operating procedures.
2.2 Furniture positioned based on comfort and convenience and
room lay out.
2.3 Equipment is cleaned after use in accordance with relevant
safety and manufacturer’s instructions.
2.4 All cleaning materials and equipment are stored following
SOPs.
2.5 Routine maintenance is carried out or arranged as per
3. Make up beds and 3.1 Mattress is aired, freed from dust and vacuumed in
cots accordance with SOPs.
3.2 Soiled linens and pillowcases are replaced in accordance with
SOPs.
3.3 Linens are centered and mitered when replaced as per SOPs.
3.4 Beds and cots are made-up according to prescribed
procedure.

ELEMENTS
4. Clean toilet and 4.1 Ceilings and walls are cleaned in accordance with standard
bathroom operating procedures and techniques.
4.2 Window edges and sills are wiped clean in accordance with
4.3 Bath tub, lavatory and toilet bowls are scrubbed and
disinfected in accordance with standard operating procedures
and techniques.
4.4 Accessories are washed and cleaned in accordance with
standard operating procedures and techniques.
4.5 Bathroom supplies are replenished and defective
accessories replaced as per SOPs.
4.6 Equipment is cleaned after use in accordance with
manufacturer’s instruction.
4.7 All cleaning materials and equipment are stored in a safe
place as per SOPs.
5. Sanitize rooms 5.1 Sanitizing agents are 100% accurately measured and mixed
in accordance with relevant safety regulations.
5.2 Excess mixtures of sanitizing agents are disposed according
to environmental requirements.
5.3 Rooms are sanitized in accordance with standard operating
procedures.
5.5 All cleaning materials and equipment are stored in a safe
place as per SOPs.
6. Maintain clean room 6.1 All equipment and cleaning paraphernalia are checked and
environment maintained according to manufacturer’s instructions.
6.2 All wastes are removed and disposed of in accordance with
employer’s requirements.
6.3 All movable furniture and fittings are shifted to allow access to
hidden dust/waste/dirt and as per SOPs.
6.4 Rooms are checked regularly for orderliness/tidiness in
accordance with employer’s requirements.
7. Clean kitchen 7.1 Soiled dishes, pots, pans and linen are washed in accordance
with standard operating procedures.
7.2 Cleaned/dried dishes, pots and pans are stored as per
7.3 Kitchen appliances are cleaned in accordance with standard
operating procedures.
7.4 Kitchen fixtures, tables and chairs are wiped in accordance
with standard operating procedures.
7.5 Floor is mopped and dried in accordance with standard
7.6 Kitchen supplies are inspected and replenished in
accordance with standard operating procedures.

RANGE OF VARIABLES
VARIABLES RANGE
1. Cleaning equipment, May include:
supplies and 1.1 Brooms
materials 1.2 Dust pan and brush
1.3 Cleaning implements
1.4 Vacuum cleaner
1.5 Floor carpet
1.6 Water hoses
1.7 Bucket
1.8 Bed
1.9 Dining table
1.10 Water pitcher
1.11 Table cloth
1.12 Flowers
1.13 Bed cover
1.14 Spoon
1.15 Fork
1.16 Knife
1.17 Plate
1.18 Wine glass
1.19 Serving utensils
1.20 Table napkin
1.21 Paper towel
1.22 Flower vase
1.23 Drinking water
1.24 Serving tray
1.25 Soiled table
1.26 Cleaning detergent
1.27 Liquid detergent
1.28 Cleaning solution
1.29 Scrubbing foam
1.30 Flat sheets
1.31 Fitted sheet
1.32 Pillow
1.33 Pillow case
1.34 Bed mattress
1.35 Dish pan
1.36 Dish sponge/dish cloth
1.37 Pan with hot water
1.38 Rolled newspaper
1.39 Cleaning rag
1.40 Wax paper/aluminum foil
1.41 Talcum powder
1.42 Bowl cleaner
1.43 Toilet disinfectant
1.44 Acid cleaner
1.45 Cup
1.46 Soup plate
1.47 Soup bowl
1.48 Drinking glass/goblet
1.49 Serving dish

VARIABLES RANGE
1.50 Rubber spatula
1.51 Floor mop
1.52 Toilet bowl swab
1.53 Toilet caddy
1.54 Spray bottle
1.55 Guess model
1.56 Antistatic duster/cleaning cloth
1.57 Vacuum cleaner with circular brushes
1.58 Sponges
1.59 Scourer
1.60 Glass cleaning equipment
1.61 Drop sheets
1.62 ‘A” frame ladders
1.63 Cobwebber
1.64 Lint free cleaning cloths
1.65 Squeegees (various sizes)
1.66 Extension poles
1.67 Hoses
2. Floor types/surface May include:
textures 2.1 Concrete
2.2 Terrazo
2.3 Vinyl
2.4 Slate
2.5 Ceramic tile
2.6 Wood
2.7 Marble
2.8 Brick
2.9 Parquetry
2.10 Rubber
2.11 Polished wood
3. Waste (wet or dry) May include:
3.1 Dust
3.2 Paper
3.3 Food
3.4 Stones
3.5 Gravel
4. Furnishings/fixtures May include:
4.1 Desks
4.2 Tables
4.3 Chairs
4.4 Computers
4.5 Filing cabinets
4.6 Clocks
4.7 Stoves
4.8 Lamps
4.9 Railing
4.10 Window sills
4.11 Skirting
4.12 Doors
4.13 Door handles

VARIABLES RANGE
4.14 Light switches
4.15 Telephone handsets
4.16 Air conditioning vents
4.17 Lights
4.18 Ceiling fans
4.19 Blinds
4.20 Curtains
4.21 Grilles
4.22 Refrigerators
4.23 Picture frames
4.24 Shelves
4.25 Compactus
4.26 Work stations
4.27 Showcases
4.28 Bars
4.29 Beds
4.30 Bedside cupboards
5. Ceiling fittings May include:

5.1 Recessed lights
5.2 Ornamental hanging lights
5.3 Projected lights
5.4 Ceiling fans
5.5 Televisions
5.6 Speakers
5.7 Smoke detectors
5.8 Sprinkler systems
5.9 Vents and grilles
5.10 Skylights
5.11 Cameras
5.12 Chandelier
6. Ceiling May include:

6.1 Flat
6.2 Suspended
6.3 Hard
7. Bathroom supplies/ May include:

accessories 7.1 Liquid and bar soap
7.2 Toilet paper
7.3 Bathroom deodorizer
7.4 Cloth/paper towels
7.5 Personal toiletries
7.6 Bathroom slippers
7.7 Floor towel
7.8 Trash can
8. Sanitizing agents May include:

8.1 Solvent spray
8.2 Anti-static solution
8.3 Anti-static spray

VARIABLES RANGE
9. Sanitizing equipment, May include:
supplies and 9.1 Ladders
materials 9.2 Vacuum unit
9.3 Dust mop
9.4 Lint free clothing cloths
9.5 Mop head and bucket
9.6 Dust pan
9.7 Broom
10. Linen May include:

10.1 Napkins
10.2 Tablecloths
10.3 Serving cloths
10.4 Tea towels
10.5 Clothing
10.6 Cleaning cloths
11. Kitchen appliances May include:

11.1 Food processor
11.2 Grill
11.3 High pressure steamer
11.4 Microwave oven
11.5 Oven (electric/gas)
11.6 Range
11.7 Refrigerator
11.8 Tilting skillet
11.9 Toaster
11.10 Electric knife
11.11 Juice maker
11.12 Rice cooker
12. Kitchen supplies and May include:

materials 12.1 All-purpose detergent
12.2 All-purpose soap
12.3 Coffee, tea, cream
12.4 Condiments
12.5 Disinfectants
12.6 Drain solvent
12.7 Food items (dairy, vegetable, bread, meat and fruits)
12.8 Garbage bag
12.9 Scouring pad
12.10 Cooking oil
12.11 Ingredients

EVIDENCE GUIDE

competency 1.1 Cleaned surfaces and floors
1.2 Cleaned furnishings and fixtures
1.3 Made-up beds and cots
1.4 Cleaned toilets and bathrooms
1.5 Sanitized rooms
1.6 Maintained clean room environment
1.7 Cleaned kitchen
2. Required Knowledge 2.1 Procedures in Cleaning, Polishing, Disinfecting and Sanitizing

Rooms (Living Room, Dining Room, Bedrooms, Bathrooms,
Toilets and Kitchen)
2.2 Types and Characteristics of Floors
2.3 Method of Removing Suitable Dirt/Stain
2.4 Types/Uses/Functions of Cleaning Equipment, Supplies and
Materials
2.5 Glass Types, including defects
2.6 Methods of Identifying Stains, Mud, Dirt and Grease
2.7 Stain Removal Techniques
2.8 Effects of Pre-Existing Conditions on Safe Work Practices
2.9 Procedures in Arranging Furniture
2.10 Types and Characteristics of Furniture and Furnishings
2.11 Procedures in Bed Making
2.12 Knowledge on Different Linen and Fabric
2.13 Procedures in Cleaning and Maintaining Room Furniture and
Furnishings
2.14 Knowledge on Different Areas Where Dirt and Dust Can
Easily Accumulate
2.15 Schedule of House Chores
2.16 Types of Ancillary Rooms
2.17 Types of Home Set-Up
2.18 Types of Living Room Appliances and Ornament
3. Required Skills 3.1 Cleaning and Maintaining rooms (living room, bedroom,
bathroom, toilet and kitchen)
3.2 Handling and Disposing of Chemical
3.3 Reporting and Recording Information
3.4 Communicating with others
3.5 Minimizing Waste
3.6 Decanting Chemicals
3.7 Arranging Furniture
3.8 Making-up Beds
3.9 Equipment Operation and Cleaning
3.10 Work Planning and Organization
3.11 Waste Minimization
3.12 Decanting Chemicals

Implications 4.1 Copies of Relevant Standards, Training Books and
Assessment Planning Guides
4.2 Accident Report Forms
4.3 Job Specifications and Reporting Forms
4.4 Access to a Suitable Venue
4.5 Manufacturer/Enterprise Product Specifications
4.6 A range of equipment, including personal protective
equipment and relevant cleaning or spot removing chemicals
4.7 Material safety data sheets and equipment operating manuals,
if relevant
4.8 Access to a registered provider of assessment services
4.9 Chemical Color Charts

Assessment 5.1 Written Test/Examination
5.4 Oral Questioning/Interview
5.5 Portfolio Assessment


UNIT OF COMPETENCY : WASH AND IRON CLOTHES, LINEN AND FABRIC
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes in washing and
ironing clothes, linen and fabric. It includes checking and sorting
soiled clothes, linen and fabric, removing stains, preparing washing
equipment and supplies, performing laundry, drying and ironing
clothes, linen and fabric.
ELEMENTS Italicized terms are elaborated in the Range of Variables
1. Check and sort 1.1 Soiled clothes, linen and fabrics are sorted according to texture,
clothes, linens and color, size and defects.
fabrics 1.2 Sorted items are prioritized according to the cleaning process
required ad the urgency of the item.
1.3 Defective clothing, linen and fabric are sewn/darned using
appropriate threads and stitches.
2. Remove stains 2.1 Personal protective paraphernalia are worn in accordance with
standard operating procedures (SOPs).
2.2 Stain removing agents and chemicals are used in accordance
with manufacturer’s instruction.
2.3 Stains are treated and removed using correct chemicals or
agents.
2.4 All stain removing agents and chemicals are stored following
safety procedures.
3. Prepare washing 3.1 Laundry area is cleaned and made ready at all times.
equipment and 3.2 Laundry supplies and materials are prepared and made
supplies available at all times.
3.3 Washing machine is checked and prepared for operation per
manual procedures.
4. Perform laundry 4.1 Correct laundry method is selected as per SOPs.
4.2 Clothes, linen and fabric are washed according to the labeling
codes and washing instructions.
4.3 Laundry equipment is used in accordance with manufacturer’s
instruction.
4.4 Clothes, linen and fabric are freed from stain, dirt and unpleasant
odor after washing based on procedures.
4.5 Washed clothes, linen and fabric are sun-dried/machine dried as
per instructions.
4.6 Dried clothes, linen and fabric are freed from unpleasant odor
and static cling.
4.7 Washing area is cleaned in accordance with safety and health
procedures.
4.9 All cleaning materials and equipment are stored following safety
procedures.
4.10 Routine maintenance is carried out or arranged as per standard
5. Dry clothes, linen and 5.1 Washed clothes, linen and fabric are dried according to
fabric procedures.
5.2 Drying machine is prepared according to procedure.
5.3 Dried clothes, linen and fabric are removed when dryer bell rings
or stops to prevent wrinkles and to minimize need for ironing.
5.4 Clothes, linen and fabric are dried without wrinkles according to
procedures.
6. Iron clothes, linens 6.1 Ironing is done in accordance to the standard procedures.
and fabrics 6.2 Ironed clothes, linens and fabrics are folded, placed in a hanger
and stored in designated cabinets as per instructions.
6.3 Ironing equipment and materials are stored in the appropriate
area following safety procedures.

RANGE OF VARIABLES
VARIABLES RANGE
1. Sorted Items May include:
1.1 Soiled/Defective Clothes
1.2 Linen
1.3 Fabrics
2. Personal Protective May include:

Paraphernalia 2.1 Gloves
2.2 Apron
3. Stains May include:

3.1 Coffee
3.2 Cola
3.3 Cordial
3.4 Chewing Gum
3.5 Food
3.6 Mud/Dirt
3.7 Grease
3.8 Blood
3.9 Fruit Stains
3.10 Wine
4. Stain Removers May include:

4.1 Acid Cleaners
4.2 Alkali Cleaners
4.3 Chlorine Bleach
4.4 All-Purpose Detergent
5. Laundry Area May include:

5.1 Washers
5.2 Dryers
5.3 Clothesline
5.4 Clothes Pins
5.5 Clothespin Bag
5.6 Clothes Rack for Indoor Drying
6. Laundry Supplies and May include:

Materials 6.1 Sorting Baskets/Shelves
6.2 Hangers
6.3 Stain Removing Agents
6.4 Fabric Softener
6.5 Chlorine Bleach
6.6 Laundry Bag
6.7 Laundry Basket

EVIDENCE GUIDE

competency 1.1 Checked and sorted soiled clothes, linen and fabric
1.2 Removed stains
1.3 Prepared washing equipment and supplies
1.4 Performed laundry
1.5 Dried clothes, linen and fabric
1.6 Ironed clothes, linen and fabric
2. Required Knowledge 2.1 Procedures in Sorting Laundry
2.2 Principles and Procedures in Darning Holes and Tears
2.3 Hygiene, Health and Safety issues Specific to Laundry
Operations
2.4 Types/Uses and Handling of Laundry Chemicals
2.5 Principles and Procedures in Removing Stains
2.6 Types/Uses of Stain Removing Agents
2.7 Language Label (Fabric and Garments Labels)
2.8 Types and Characteristics of Clothes, Linen and Fabric
2.9 Standard Procedures in Checking and Preparing Washing
Machine
2.10 Procedures in Preparing Laundry Supplies and Materials
2.11 Preparing Mixtures or Bleaching Solutions
2.12 Types and Uses of Washing Machines and Dryers
2.13 Principles and Procedures in Washing, Drying and Ironing
Clothes, Linen and Fabric
2.14 Hygiene, Health and Safety Issues of Specific Relevance to
Laundry Operations
2.15 Maintenance of Laundry Area
2.16 Procedures in Drying Clothes, Linen and Fabric
2.17 Procedures in Ironing Clothes, Linen and Fabric
2.18 Types/Uses of Ironing Equipment, Tools and Paraphernalia
2.19 Procedures in Storing Clothes, Linen and Fabric
2.20 Basics of Pressing
2.21 Types and Uses of Irons, Ironing Boards and Ironing
Accessories
2.22 Types and Use of Hangers
2.23 Folding Method and Techniques
2.24 Pressing Procedures
3. Required Skills 3.1 Checking and sorting soiled clothes, linen and fabric
3.2 Removing Stains
3.3 Preparing washing equipment and supplies
3.4 Performing laundry
3.5 Drying clothes, linen and fabric
3.6 Ironing clothes, linen and fabric
Implications 4.1 Facilities, equipment, supplies and materials relevant to the
unit of competency

UNIT OF COMPETENCY : PREPARE HOT AND COLD MEALS/FOOD
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes in preparing
ingredients, cooking, presenting cooked meals and dishes, preparing
appetizers, preparing sauces, dressing, garnishes, desserts, salads,
sandwiches, storing excess foods and ingredients and converting
unconsumed cooked and uncooked food.
ELEMENTS
1. Prepare ingredients 1.1 Ingredients are purchased in accordance with purchase list.
according to recipes 1.2 “Mise en place” is checked as per SOPs.
1.3 Thawing is prepared according to thawing procedures.
1.4 Meat are prepared according to procedures and prescribed
recipe.
1.5 Vegetables are prepared according to the manner of
preparation.
1.6 Seafood are prepared according to method of preparation.
2. Cook meals and 2.1 Soup is cooked as per menu.

dishes according to 2.2 Vegetable dishes are cooked according to recipe.
recipes 2.3 Meat dishes are cooked according to culinary methods.
2.4 Poultry and game dishes are cooked according to recipe.
2.5 Sea food dishes are cooked according to recipe.
2.6 Egg dishes are cooked according to client’s preference.
2.7 Pasta grain and farinaceous dishes are cooked according to
recipe.
3. Present cooked 3.1 Serving portion is standardized.

dishes 3.2 Presentation of cooked dishes are developed and corrected in
accordance with SOPs.
3.3 Food quality is maintained and checked as per SOPs.
3.4 Time and temperature condition of foods is ensured before
serving based on freezing temperature.
4. Prepare sauces, 4.1 Materials, equipment/utensils are prepared prior to

dressings and preparation of sauces, dressings and garnishes as per SOPs.
garnishes 4.2 Sauces, garnishes, hot and cold dressing is prepared as per
SOPs.
5. Prepare appetizers 5.1 D’oeuvres is prepared according to requirement and

preference of client.
5.2 Canape’s are prepared according to requirement for
5.3 Finger foods are prepared according to requirement or

ELEMENTS
6. Prepare desserts and 6.1 Materials, equipment/utensils used for cooking are prepared
salads as per SOPs.
6.2 Sherbets, ices and ice cream are prepared in accordance with
prescribed procedures.
6.3 Fruit desserts are prepared as per prescribed procedures.
6.4 Pastry desserts are prepared as per prescribed procedures.
6.5 Mousse is prepared as per prescribed procedures.
6.6 Cold salads and molded salads are prepared as per
7. Prepare sandwiches 7.1 Hot sandwiches are prepared as per SOPs.

7.2 Cold dressings are prepared as per SOPs.
7.3 Hot sauces are prepared as per SOPs.
7.4 Cold sauces are prepared as per SOPs.
8. Store excess foods 8.1 Unconsumed cooked food is stored according to procedures.
and ingredients 8.2 Excess ingredients are stored according to client’s
requirement.
8.3 Proper method of refrigeration is implemented as per SOPs.
8.4 Proper storing of dry and wet food/ingredients is implemented
in accordance with SOPs.
9. Convert unconsumed 9.1 Unconsumed cooked food is converted/transformed into new

cooked food dishes as per SOPs.
9.2 Unconsumed cooked food is stored/frozen at a temperature of
zero degrees and in accordance with SOPs.
9.3 Packed/wrapped uncooked foods are frozen at zero degrees
F temperature and in accordance with SOPs.
9.4 Packed/wrapped food for storage is prepared as per SOPs.
9.5 Uncooked food is maintained at proper temperature and as
per SOPs.

RANGE OF VARIABLES
VARIABLES RANGE
1. Ingredients May include:
1.1 Meat
1.2 Vegetable
1.3 Seafood
1.4 Poultry and Game
1.5 Stock
1.6 Cold Food
1.7 Condiments
1.8 Milk
1.9 Dairies
1.10 Cereals
1.11 Flour
1.12 Butter Sauces
1.13 Fruits
2. Mis en Place May include:

2.1 Ingredients
2.2 Pans
2.3 Utensils
2.4 Plates/Serving Pieces
3. Thawing May include:

3.1 Soaking
3.2 Unfreezing
4. Vegetable Ingredient May include:

Preparation 4.1 Skin, Peel, Pare
4.2 Chop, Slice, Shred, Cube
4.3 Wedge, Grate, Pure
4.4 Core, Quarter
5. Vegetable Manner of May include:

Preparation 5.1 Boiling, Blanching
5.2 Sauteing
5.3 Braising
5.4 Gratinating
5.5 Roasting/Baking
6. Seafood Ingredient May include:

Preparation 6.1 Chop, Slice
6.2 Fillet
6.3 Mince, Shred
6.4 Peel, Dice, Blanch
6.5 Marinate, Poach
7. Seafood Dishes May include:

Preparation 7.1 Boiling, Steaming
7.2 Sauteing
7.3 Deep Frying, Pan Frying
7.4 Poaching
7.5 Grilling
7.6 Baking
8. Soup Preparation May include:

8.1 Sauteing
8.2 Simmering

VARIABLES RANGE
9. Meat Ingredient May include:
Preparation 9.1 Slice, Chop
9.2 Debone
9.3 Dice, Mince
9.4 Marinate
10. Meat Dishes May include:

Preparation 10.1 Boiling, Steaming, Simmering, Stewing
10.2 Frying (deep, pan, stir)
10.3 Sauteing
10.4 Roasting, Baking, Browning
10.5 Pressurize Cooking
10.6 Poaching, Blanching, Braising
10.7 Broiling, Grilling
11. Poultry Ingredient May include:

Preparation 11.1 Deboned
11.2 Chop, Slice
11.3 Dice, Shred, Cube
11.4 Mince, Skin
11.5 Marinate
12. Poultry Dishes May include:

Preparation 12.1 Boiling, Simmering, Stewing
12.2 Frying (deep, pan, stir)
12.3 Sauteing
12.4 Braising, Grilling, Roasting
12.5 Barbecuing, Baking
13. Egg Dishes May include:

Preparation 13.1 Boiling
13.2 Frying
13.3 Poaching
13.4 Basting
13.5 Baking
14. Pasta Grain and May include:
Farinaceous Dishes 14.1 Boiling
Preparation 14.2 Steaming
14.3 Poaching
14.4 Sauteing
14.5 Gratinating
14.6 Baking
15. Hors D’oeuvres May include:

Preparation 15.1 Peel, Pare, Slice, Shred, Cubes
15.2 Blanch, Boiled, Steam
15.3 Marinate, Seasoned
16. Sauces May include:

16.1 Sugar Syrups
16.2 Fruit Syrups
16.3 Fruit Purees, Sauces and Coulis
16.4 Chocolate-Based Sauces
16.5 Custard and Cremes
16.6 Flavoured Butters and Creams

EVIDENCE GUIDE
1. Critical aspects of Assessment requires evidence that the candidate

competency 1.1 Prepared ingredients according to recipes
1.2 Cooked meals and dishes according to recipes
1.3 Presented cooked dishes
1.4 Prepared appetizers
1.5 Prepared sauces, dressings and garnishes
1.6 Prepared desserts and salads
1.7 Prepared sandwiches
1.8 Stored excess foods and ingredients
1.9 Converted unconsumed cooked and uncooked food
2. Required Knowledge 2.1 Food Theory

2.2 Materials Specifications and Uses
2.3 Tools and Equipment: Uses and Specifications
2.4 Codes and Regulations
2.4.1 Pertinent food and drink sanitation laws, rules and
regulations
2.5 Maintenance Operation
2.6 Balance Diet
2.7 Nutrition
2.8 Food Serving
2.9 Safe Work Practices and First Aid Regulations
2.10 Personal Hygiene
2.11 Providing Safe Food
2.12 Food and Safety Hazard
2.13 Safe Food Handling
2.14 Food Costing and Portioning
2.15 Food Storage
2.16 Method of Preparing Salad
2.17 Handling of Kitchen Equipment
3. Required Skills 3.1 Cooking Method

3.2 Handling of Kitchen Equipment
3.3 Proper Storing
3.4 Food Costing and Portioning

Implications 4.1 Facilities, equipment, supplies and materials relevant to the
unit of competency



UNIT OF COMPETENCY : PROVIDE FOOD AND BEVERAGE SERVICE
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes in food and
beverage service. It includes preparing dining area, setting up table,
serving food and beverage and clearing table.
ELEMENTS
1. Prepare dining area 1.1 Dining area is checked for cleanliness prior to service in
accordance with standard operating procedures and when
required, take corrective actions.
1.2 Dining environment is prepared and adjusted to ensure
comfort and ambience of client and as appropriate.
1.3 Furniture is set up in accordance with standard operating
procedures.
1.4 Tables and table settings are checked for stability, and easy
access to client and at all times.
1.5 Equipment are checked and prepared for service and as per
SOPs.
2. Set-up Table 2.1 Table cloth is laid without creases and in accordance with
2.2 Table appointment is laid according to standards.
2.3 Napkin folded in accordance to table napkin folding standards.
2.4 Centerpiece is arranged in accordance with standard
operating procedures and used appropriate equipment,
supplies and materials.
3. Serve food and 3.1 Foods are checked for completeness and correctness before
beverage serving.
3.2 Foods are placed on the tray and carried using the left hand
and in accordance with food and beverage serving
procedures.
3.3 Foods are served from the left side using the left hand in
serving as per SOPs.
3.4 Water goblets are filled/refilled from the right side without
spilling as per SOPs.
3.5 Beverage are taken from the bar/kitchen and inspected for
complete garnishing (if any).
3.6 Beverage are served on a bar tray from the right side of the
client being served as per SOPs.
4. Clear table 4.1 Clients are asked politely if they are finished as per SOPs.
4.2 Soiled plates/flat wares are bussed out from the right side of
the family members and brought to the washing station/area
as per SOPs.
4.3 Table is crumbed as per standard operating procedure.
4.4 Side plates and knives are removed from the table as per
SOPs.
4.5 Condiments/shakers and other soiled items are removed from
the table as per SOPs.
4.6 Ashtrays are replaced as per SOPs.
4.7 Additional requests are asked politely from clients as per
SOPs.
4.8 Clients’ needs are checked form time to time until they move
out from the dining area as per SOPs.

RANGE OF VARIABLES
VARIABLES RANGE
1. Dining environment May include:
1.1 Lighting
1.2 Room Temperature
1.3 Music
1.4 Floral and Other Decorations
1.5 Privacy
1.6 Background
2. Equipment May include:

2.1 Table Cloth/Linen
2.2 China Wares
2.3 Glassware
2.4 Silverware
2.5 Cutlery
2.6 Wine
2.7 Condiments
2.8 Chairs
2.9 Tables
2.10 Ashtray
2.11 Toothpicks
2.12 Cloth/Paper Napkin
3. Beverage May include:

3.1 Juice
3.2 Wine & Spirits
3.3 Tea
3.4 Coffee

EVIDENCE GUIDE

competency 1.1 Prepared the dining area
1.2 Set up table
1.3 Served food and beverage
1.4 Cleared table
1.5 Complied with quality standards
1.6 Complied with occupational safety and health practices
2. Required Knowledge 2.1 Principles and Method of Table Setting

2.2 Types and Uses of China Wares, Glassware, Silverware
2.3 Types and Uses of Crockery, Cutlery and Condiments
2.4 Principles and Method of Serving
2.5 Plate Clearing and Carrying Techniques
2.6 Waste Minimization and Environmental Techniques
2.7 Safety Practices
2.8 Codes and Regulations
3. Required Skills 3.1 Managing time, supplies and materials

3.2 Preparing dining area
3.3 Setting-up table
3.4 Serving food and beverage
3.5 Clearing table
3.6 Serving Techniques
3.7 Interpersonal Skills
3.8 Verbal and Non-Verbal Communication

Implications 4.1 Manual
4.2 Availability of Equipment, Supplies and Materials
4.3 Menu/Recipes

6. Context of 6.1 Assessment may be done in the workplace or in a simulated

assessment workplace setting.

ELECTIVE COMPETENCIES
UNIT OF COMPETENCY : PROVIDE CARE AND SUPPORT TO INFANTS AND TODDLERS
provide care and support to infants and toddlers ages from birth to
three years.
ELEMENTS
1. Comfort infants and 1.1 Tools and equipment are prepared according to the need of
toddlers the infant/toddler.
1.2 Distressed infants and toddlers are responded to based on
appropriate methods, activity and non-verbal cues.
1.3 Infants and toddlers are picked up and cuddled according to
procedure.
2. Bathe and dress 2.1 Infants and toddlers’ vital signs are checked based on
infants and toddlers procedure.
2.2 Water quantity and temperature are checked as per
requirement.
2.3 Infants and toddlers are bathed according to procedure.
2.4 Comforters are made available to infant and toddler when
needed.
3. Feed infants and 3.1 Infants and toddlers’ feeding bottles are cleaned and sterilized
toddlers as needed.
3.2 Milk formula is prepared as prescribed.
4. Put infants and 4.1 Infants and toddlers’ crib is prepared based on procedure.
toddlers to sleep 4.2 Infants and toddlers are put to sleep based on procedure.
5. Enhance social, 5.1 Infants and toddlers are exposed to family members, relatives
physical, intellectual, and playmates for communication and interaction purposes.
creative and 5.2 Infants/toddlers are provided with manipulative or creative toys
emotional activities of and games as needed.
infants and toddlers 5.3 Infants/toddlers are given exercise activities as required.

RANGE OF VARIABLES
VARIABLES RANGE
1. Tools and Equipment May include:
1.1 Infants crib/bed
1.2 Blanket/comforters
1.3 Infant carrier
1.4 Stroller
1.5 Bassinet
1.6 Bathing paraphernalia (e.g. Baby bath tub, baby toiletries,
towel, etc.)
1.7 Baby’s Layettes
1.8 Feeding bottles with cap, ring and nipple
1.9 Thermometer
1.10 Thermometer Tray
1.11 Sterilizer
1.12 Infant’s/Toddler’s Formula
1.13 Bibs
1.14 Nursery Rhymes
1.15 Toys for the Crib (Mobile)
1.16 Infants/Toddlers Toys
1.17 Story Books
2. Appropriate method May include:

or Activities 2.1 Imitating babies’ vocalizations
2.2 Talking
2.3 Singing
2.4 Laughing
2.5 Rhymes
2.6 Finger Games
2.7 Holding
2.8 Dancing
2.9 Gentle Bouncing
2.10 Substituting Activities
2.11 Playing
2.12 Distraction to an activity
2.13 Cuddles, comfort
2.14 Listening, talking with the infant or toddler quietly
2.15 Use of transition object

VARIABLES RANGE
3. Infants/toddlers May include:
(May show distress by)
3.1 Crying
3.2 Appearing withdrawn
3.3 Squirming
3.4 Lack of eye contact
3.5 Sleeping difficulties
3.6 Whining
3.7 Not playing or not playing creatively
3.8 Repetitive display of trauma
3.9 Aggression
3.10 Regression
3.11 Speech difficulties (e.g. Stuttering)
3.12 Toilet training difficulties
3.13 Nervous tics (e.g. Cough)
3.14 Hunger
3.15 Tiredness
3.16 Discomfort
3.17 Fear
3.18 Anxiety
3.19 Boredom
3.20 Clinging behavior
4. Non Verbal Cues May include:

4.1 Cues to indicate distress
4.2 Response to an interesting activity
4.3 Smiling
4.4 Cues that express a desire to engage in an activity of
interaction
5. Comforters May include:

5.1 Special toys
5.2 Blankets
5.3 Dummies

EVIDENCE GUIDE

competency 1.1 Responded to distressed infants and toddlers in a relaxed
and calm manner
1.2 Took vital signs, bathed and dressed/undressed infant/toddler
1.3 Prepared milk formula and fed infant as prescribed
1.4 Cleaned and sterilized feeding bottles
1.5 Put infants/toddlers to sleep
1.6 Enhanced social, physical, intellectual, creative and emotional
activities of the infant/toddler
1.7 Demonstrated the ability to assess infants/toddlers’ needs
appropriately
2. Required Knowledge 2.1 The Dependent Nature of Infants/Toddlers

2.2 Bathing Paraphernalia and ; Types, Uses, Specification
2.3 Procedures in Taking Vital Signs
2.4 Basic Infant Care
2.5 Procedures in Bathing and Dressing/Undressing of infants
2.6 Infant Diet
2.7 Procedures in Feeding
2.8 Types and Uses of Clothes and Underwear
2.9 Specifications and Uses of Non-Slip Rubber Mat
2.10 Hand Washing Procedures
2.11 Specifications of Different Types of Thermometer
2.12 Table Etiquette
2.13 Signs of Infants/Toddlers Distress
3. Required Skills 3.1 Communication Skills ( listening, speaking, verbal and non-
verbal)
3.2 Empathy
3.3 Interpersonal Skills
3.4 Creative Skills
3.5 Ability to establish bonding with infant/toddler
3.6 Basic Measurement

Implications 4.1 A childcare workplace
4.2 Facilities, equipment and materials relevant to the unit of
competency

Assessment 5.1 Demonstration with questioning
5.2 Interview


UNIT OF COMPETENCY : PROVIDE CARE AND SUPPORT TO CHILDREN
provide care and support to children between three (3) years old and
twelve (12) years old.
1. Instill personal 1.1 Hygiene practices are explained clearly to children based on
hygiene practices to established procedures.
children 1.2 Personal hygiene procedure is demonstrated to children
based on health and safety procedures.
1.3 Children paraphernalia are maintained based on healthy
procedures.
2. Bathe and dress 2.1 Children’s vital signs are checked before bathing based on
children procedures.
2.2 Bathing paraphernalia are prepared as per procedure.
2.3 Bath water quantity and temperature are checked based on
health requirements of the child.
2.4 Children are assisted in dressing up according to prevailing
weather condition
2.5 Children’s preferences and decisions are acknowledged,
respected and followed whenever appropriate and possible
2.6 Children with difficult behavior in bathing are dealt with
appropriately as per procedure.
3. Feed children 3.1 Nutritional requirements of children are determined

according to their developmental stage.
3.2 Menu is prepared in accordance with children’s nutritional and
cultural requirements.
3.3 Appetizing food and drink are prepared and served
sufficiently and appropriately according to the child’s health
needs and preferences.
3.4 Children are fed following healthy procedures.

RANGE OF VARIABLES
VARIABLES RANGE
1. Children’s May include:
paraphernalia 1.1 Bathing paraphernalia and toiletries
1.2 Diaper
1.3 Clothes
1.4 Grooming Kit (baby hairbrush, comb, nail scissors)
1.5 Oral Hygiene (toothbrush, toothpaste)
1.6 Feeding Utensils
1.7 Bibs
1.8 High Chair/Booster Seat/Portable Seat
1.9 Thermometer
1.10 Thermometer Tray
2. Nutritional May include:
requirements 2.1 Nutritious food
2.2 Balance Diet
2.3 Relevant nutritional needs according to age level
3. Menu May include:
3.1 Breakfast
3.2 Lunch
3.3 Dinner
3.4 Snacks
4. Cultural requirements May include:
4.1 Meal patterns over a day
4.2 Drinks provided
4.3 Foods used
4.4 Hot or cold meals
4.5 Spices and flavorings used
4.6 Inclusion of sweets
5. Appetizing food May include:
5.1 Color
5.2 Shape
5.3 Texture
5.4 Variety
6. Health needs of May include:
children 6.1 Medical advice and diet
6.2 Allergies to certain foods
7. Food and drink May include:
preferences 7.1 Culture
7.2 Dietary Requirements
7.3 Religion
7.4 Age
7.5 Family Patterns
7.6 Individual Tastes
7.7 Stage of the Day

EVIDENCE GUIDE
1. Critical aspects of Assessment may requires evidence that the candidate:

competency 1.1 Demonstrated ability to prepare nutritious foods suitable for
children
1.2 Instilled personal hygiene practices to children
1.3 Took vital signs before bathing the child
1.4 Demonstrated feeding procedures
2. Required Knowledge 2.1 Bathing and Dressing/Undressing Procedures

2.2 Procedures of Feeding Children
2.3 Procedures in Taking Vital Signs
2.4 Proper Health Care of Children
2.5 Hand Washing Procedures
2.6 Table Etiquette
2.7 Good Grooming
2.8 Nutritional Needs of Children
2.9 Fat Contents of Foods
2.10 Dietary Requirements for Infants
2.11 Cultural Practices and Beliefs about Food Provision
2.12 Impact of Foods and Drinks on Dental Health
2.13 Storage of Food – Temperatures
2.14 Food Preparation and Cooking
3. Required Skills 3.1 Cooking and Preparing Food

3.2 Menu Planning
3.3 Basic Measurements

4.2 Facilities, equipment and materials relevant to the unit of
competency

5.2 Interview


UNIT OF COMPETENCY : PROVIDE CARE AND SUPPORT TO ELDERLY
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required in
providing support and assistance to maintain quality care for the
elderly to meet his/her daily needs including nourishment, mobility,
personal hygiene and other support within the plan of care.
1. Establish and maintain 1.1 Self introduction by the caregiver to the elderly client is done
an appropriate based on established procedures.
relationship with the 1.2 Appropriate attitudes such as confidentiality, privacy, courtesy
elderly and respect are adhered to and demonstrated towards the
elderly based on established procedures.
1.3 The elderly’s own interest, rights, freedom and decision-making
are supported and respected based on established procedures.
1.4 Short interpersonal exchanges with the elderly in establishing,
developing and maintaining rapport are encouraged.
2. Provide appropriate 2.1 All support is provided to the elderly in accordance with the
support to the elderly elderly’s needs, rights, self determination and individual
differences.
2.2 The elderly is encouraged and supported to participate in
ceremonial, cultural, educational, recreational, religious, social,
and spiritual activities as appropriately planned.
2.3 Assistance is provided at all times in order to maintain a safe
and healthy environment, including minimizing physical
dangers and risk of infections based on established procedures.
2.1 Proper response to situations of risks to health and safety is
provided and maintained based on established procedures.
3. Provide assistance 3.1 Personal preferences are identified in consultation with the
with elderly’s personal elderly and a plan for execution is mapped out based on
care needs established procedures.
3.2 The elderly is supported and encouraged in exercising their
rights and personal preferences without compromising their
safety and those of others and in accordance with established
procedures.
3.3 Short interpersonal exchanges, clarifying meaning and
maintaining interaction to identify the elderly’s preferences are
conducted based on established procedures.
3.4 Time is scheduled to effectively listen to the elderly’s preferences
to maximize his/her well being.
4. Provide assistance 4.1 The elderly’s personal care needs (aids to daily living) are
with the elderly’s identified and assistance provided.
personal care needs 4.2 Specific concerns and difficulties in meeting some personal care
needs are identified, clarified and modified with the elderly in
order to effectively address such concerns and problem needs.
4.3 Assistive devices for providing assistance for the elderly are
identified and used as appropriate.
4.4 Organizational policies and practices for reporting are followed
as appropriate.
4.5 The elderly’s self esteem and confidence are enhanced.
4.6 Provisions for interaction between the elderly and the community
are researched and developed.
4.7 Developmental and progressing personal care needs are
identified, acknowledged and provided for as appropriate.
4.8 Empathy is demonstrated in supporting and caring for the
elderly’s feelings of grief and loss.

RANGE OF VARIABLES
VARIABLES RANGE
1. Elderly rights may be May include:
detailed in 1.1 Service/outcomes standards documents
1.2 Legislation
1.3 Organizational policies and practices
2. Short interpersonal May include:

exchanges 2.1 Chatting in friendly manner
2.2 Inquiring about the elderly’s health
2.3 Short casual exchanges
2.4 Effective communication
2.5 Dialogue
2.6 Question and answer/interview techniques
3. Needs of the elderly May include:

3.1 Physical, sexual
3.2 Financial
3.3 Household assistance and maintenance
3.4 Religious
3.5 Cultural
3.6 Spiritual
3.7 Recreational
3.8 Social and emotional
3.9 Intellectual
4. Factors contributing May include:

to individual 4.1 Culture
difference 4.2 Age
4.3 Economic
4.4 Social
4.5 Gender
4.6 Physical
4.7 Intellectual
4.8 Language
4.9 Spiritual
4.10 Marital Status
5. Assistance May include:

5.1 Providing information and advice
5.2 Accompanying or providing specific services
5.3 Encouragement and support for decisions and actions
5.4 Companionship
6. Maximum well being May include:

6.1 Independent living
6.2 Observation of own customs and cultural practices coming
and going from environment with safety
6.3 Belonging to social groups
6.4 Frequent visits to and from family, relatives and friends
6.5 Companionship
6.6 Efficient care from caregiver

VARIABLES RANGE
7. Personal care needs May include:
7.1 Daily living including:
7.1.1 Maintaining personal safety
7.1.2 Communication (speech, writing, non-verbal
communication)
7.1.3 Eating and drinking
7.1.4 Eliminating
7.1.5 Breathing
7.1.6 Mobilizing and transferring (moving from place to place
and position to position)
7.1.7 Attending to personal hygiene (bathing, laundering
personal linen)
7.1.8 Dressing and undressing
7.1.9 Attending to own spiritual needs
7.1.10 Grooming and expressing sexuality
7.1.11 Toileting
7.1.12 Keeping appointments (Doctors, Dentists, Bankers,
Lawyers)
7.1.13 SPICE (Spice, Physical, Intellectual, Creative and
Emotional) activities
7.2 Daily Routine
7.2.1 Accessing education and employment
7.2.2 Accessing financial resources and allowances
7.2.3 Paying bills and regular outgoings
7.2.4 Shopping
7.2.5 Preparing meals
7.2.6 Climbing stairs
7.2.7 Maintaining household (cleaning, laundry, décor,
repair)
7.2.8 Traveling by private and public transport
7.2.9 Interacting with others and socializing
7.2.10 Accessing leisure, recreational and sporting activities
7.3 Assisting with self-administration of medication according to:
7.3.1 Organizational practice and policy
7.3.2 Government regulation, policy and legislation
7.3.3 Instructions from the elderly, their trustees, medical
team and significant others
7.4 Physical comfort and rest
7.4.1 Appropriate rest
7.4.2 Proper clothing
7.4.3 Fit dentures
7.4.4 Aids (wheelchairs, braces, walker, reading glasses)
7.4.5 Comfortable bed and chair
7.5 Privacy
7.6 Confidentiality
7.7 To be treated in a dignified, safe and comfortable manner
7.8 To express success, satisfied or own feelings
8. Assistive Devices May include:
8.1 Wheelchair
8.2 Walker
8.3 Cane
8.4 Crutches
8.5 Parallel Bars
8.7 Handrails
8.9 Commode
8.10 Reading Materials

VARIABLES RANGE
9. Appropriate May include:
communication and 9.1 Courtesy
relationship building 9.2 Empathy
processes 9.3 Non judgmental manner
9.4 Listening
9.5 Treating the elderly person as an individual
9.6 Respect for difference
9.6.1 Cultural
9.6.2 Physical
9.6.3 Emotional
9.6.4 Beliefs
9.6.5 Customs
9.6.6 Values
9.6.7 Religions
10 Assistance may vary May include:

according to 10.1 The ability of the worker
10.2 Mental well being
10.3 Physical well being
10.4 Social well being
10.5 Emotional well being
10.6 Creative well being
11. Factual information May include:

to identify the 11.1 Asking questions
elderly’s preferences 11.2 Observing the elderly
may be gathered by 11.3 Asking for clarification from the elderly
11.4 Asking other significant people such as relatives, friends, staff
11.5 Listening for relevant information concerning the elderly’s
preferences
11.6 Offering choices and suggestions
11.7 Consulting professionals’ opinions and suggestions for the
elderly to consider
12. Assistance may vary May include:

according to 12.1 The ability of the worker
12.2 Mental well being
12.3 Physical well being
12.4 Social well being
12.5 Emotional well being
12.6 Creative well being
13. Processes and aides May include:

13.1 Meals on wheels
13.2 All equipment and aids
13.3 Transport services
13.4 Around the clock caregiver
13.5 Occasional caregiver
13.6 Senior lodges accommodation
13.7 Trips to or visits from medical team
14. Reporting May include:

14.1 Changes in appearance and behavior in accordance with
reporting instructions
14.2 Medicine chart
14.3 Observation log book
14.4 Incident and Accident Reports

VARIABLES RANGE
15. Reporting may be to May include:
15.1 Supervisors
15.2 Colleagues
15.3 Health workers
15.4 Administrator
15.5 Health care services
15.6 Emergency services
15.7 Community care
15.8 Social services
15.9 Relatives
16. Reporting may be May include:
via 16.1 Telephone
16.2 Hand over reports
16.3 Face to face
16.4 Written
17. Social and personal May include:
well being 17.1 Being independent
17.2 Maintenance of personal contacts
17.3 Control of financial affairs
17.4 Coming and going from environment within safety
requirements
17.5 Observation of own customs and cultural practices
17.6 Exercising legal, social and other obligations and
responsibilities
17.7 Keeping and maintaining personal possessions
17.8 Privacy
17.9 Access and entitlement to respite and other services
17.10 Maintaining community participation
17.11 Participation in programs and activities
17.12 Sharing knowledge and skills
18. Well being may vary May include:
according to 18.1 Service provision environment e.g. independent living,
residential care facility, day center
18.2 Health Status
18.3 Worker’s Role
18.4 SPICE Status
19. Provision of aids May include:
19.1 Referral to advisory centers
19.2 Information
20. Spiritual needs May include:
20.1 Formal and informal religious observance
20.2 Need for private time and space for contemplation
20.3 Ceremonial Observances
21. Aids May include:
21.1 Mobility
21.2 Hearing
21.3 Speech
21.4 Vision
22. The elderly’s self May include:
esteem and 22.1 Assisting the elderly with difficult tasks
confidence may be 22.2 Clarifying and discussing the elderly’s abilities and disabilities
encouraged by 22.3 Encouraging the elderly to try new activities
23. Psychological needs May include:
23.1 Freedom from undue stress
23.2 Self-esteem
23.3 Purpose
23.4 Personal identity
23.5 Life stage development

EVIDENCE GUIDE

competency 1.1 Worked within roles and responsibilities in a manner which
accommodates and accepts individual differences of the
elderly
1.2 Established and maintained appropriate relationship with the
elderly
1.3 Provided appropriate support and assistance with the elderly’s
personal care needs
1.4 Understood and adhered to own roles and responsibilities
1.5 Understood accountability and responsibility of supervisors
and colleagues
1.6 Consulted with the elderly, including asking questions,
observing, listening and suggesting
1.7 Recognized and understood the elderly’s rights and personal
preferences including the ability to list the elderly’s
preferences.
1.8 Demonstrated a non-judgmental attitude to the different
emotional, psychological and spiritual needs of the elderly in
all communications
2. Required Knowledge 2.1 Types, uses, specifications and maintenance of bathing

paraphernalia
2.2 Procedures of bathing and dressing the elderly
2.3 Proper care of elders
2.4 Principles and procedures in taking vital signs
2.5 Common signs and symptoms of common illnesses
2.6 Principles and procedures of medicine administration
2.7 Relevant plan of care, roles and responsibilities of caregiver
4.1 Relevant policies, protocols and practices of the certain
organizations in relation to services to the elderly
2.9 Process of ageing
2.10 Different religious, cultural, spiritual, physical and ceremonial
perspectives
2.11 Causes, implications and treatment of dementia and other
elderly related conditions
2.12 Depending on the work, roles or services provided, specific
knowledge of particular groups or issues may be required like:
2.12.1 Alcohol and other drugs
2.12.2 Cultural and linguistics diversity
2.12.3 Risk of self harm
2.12.4 Women
2.12.5 Men
2.12.6 Community education
2.12.7 Mental health
2.13 Common problems of the elderly and their ramifications
2.14 Different cultural requirements and preferences
2.15 Factors giving rise to grief and loss in the elderly
2.16 Safety risks to the elderly
2.17 Major systems of the body

3. Required Skills 3.1 Ability to establish and maintain a relationship that takes into
account the elderly’s individual differences (e.g. age, abilities,
disabilities, cultural background)
3.2 Oral communication skills (language skills) and non-verbal
communication skills (e.g. touch, smiling, etc.) necessary to
develop a trusting relationship with an elderly. Language skills
may be English, mother language or technical language
(medical terms) as required by employment service or
organization
3.3 Oral communication skills (language competence) required to
fulfill job roles as specified by the employment
organization/service. Oral communication skills include asking
questions, clarifying understanding of the elderly’s
preferences and expressing encouragement in oral
communication. Service/organization may require competence
in English or native language, as required by the elderly.
3.4 Reading and writing skill (literacy competence) required to
fulfill job roles as specified by employment
organization/service. The level of skills may range from the
ability to write short messages or a shopping list, to assist the
elderly with banking, reading of mail, answering the phone,
receiving messages etc. the employment service/organization
may require competence in a language other than English,
depending on job request
3.5 Basic counseling
4. Resource The following resources should be provided

4.2 Facilities, equipment, supplies and materials relevant to the
unit of competency

5.2 Interview


UNIT OF COMPETENCY : PROVIDE CARE AND SUPPORT TO PEOPLE WITH SPECIAL
NEEDS
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required in
providing support and assistance to maintain quality care for people
with special needs to be able to enhance their abilities to
communicate and be independent; responding to the physical,
medical, health and safety, personal care and home maintenance
requirements of people with disabilities.
ELEMENTS
1. Establish and 1.1 All dealings with people with special needs are aimed at
maintain appropriate generating a trusting relationship which includes protecting
relationship with confidentiality, privacy, individual choices and the right to
people with special decision making.
needs 1.2 Respect for individual differences is demonstrated in all
dealings with people with special needs.
1.3 Support for the interests, rights and decision making of people
with special needs is demonstrated in all dealings.
1.4 People with special needs are actively encouraged and
supported to communicate ideas, feelings and preferences.
2. Provide appropriate 2.1 All support to people with special needs is provided in
support to people accordance with their needs, rights and self determination.
with special needs 2.2 Assistance is provided to people with disabilities according to
the employment organization guidelines.
2.3 Information required by people with special needs are
identified and provided.
2.4 Reactions and limitations regarding differences are
recognized and appropriate assistance is sought to ensure
that the rights of people with special needs are upheld.
3. Assist in maintaining 3.1 People with special needs are provided with support in
well being of people maintaining a clean, safe and comfortable environment.
with special needs. 3.2 Situations of risk to health and safety are responded to in
accordance with established and approved health and
safety procedures.
3.3 People with special needs are actively encouraged to practice
self expression.
3.4 Rights and responsibilities of people with special needs are
discussed with them professionally and in a non-threatening
and non-critical ways.
3.5 Strategies are developed for people with special needs to
assert self terms of accomplishments and achievements.

ELEMENTS
4. Assist people with 4.1 The dignity, privacy and personal choice of people with
special needs to special needs in relation to needs are upheld.
identify and meet 4.2 People with special needs are assisted to identify, select and
their needs prioritize their specified nursing needs.
4.3 People with special needs are assisted to identify, select,
prioritize and fulfill or implement their social, physical,
intellectual, creative and emotional activities.
4.4 People with special needs are assisted to select and develop
strategies to meet their requirements in order to achieve their
nursing needs.
5. Assist people with 5.1 The types, frequency and triggers of challenging behaviors of
special needs in a person with special needs are identified, assessed and
maintaining an researched.
environment that 5.2 Strategies for the prevention and management of
enables maximum challenging behavior/s are planned and implemented
independent living according to approved safety procedures.
5.3 People with special needs are encouraged and supported to
express self.
5.4 Independent thinking (such as decision, opinion and
preferences) by people with special needs are encouraged
and supported.
5.5 Strategies that would promote independence of people with
special needs are developed and implemented.

RANGE OF VARIABLES
VARIABLES RANGE
1. Tools and equipment May include:
1.1 Bed with side rails
1.2 Night Light
1.3 Handrails
1.4 Assistive device (wheelchair, cane, walker and crutches
1.5 Commode
1.7 Clock
1.8 Reading Materials
1.9 Activity Kit
2. Individual differences May include:
2.1 Daily living such as:
2.1.1 Culture
2.1.2 Age
2.1.3 Economic
2.1.4 Social
2.1.5 Gender
2.1.6 Physical
2.1.7 Emotional
2.1.8 Intellectual
2.1.9 Language
2.2 Rights may be detailed in:
2.2.1 Service/outcomes standards
2.2.2 Legislation
2.2.3 Organizational policies and practice
2.3 Support will be in the Context for services offered including:
2.3.1 Personal support
2.3.2 Employment support
2.3.3 Community access
2.3.4 Accommodation support
2.3.5 Lifestyle support
3. Assistance May include:
3.1 Providing information
3.2 Assistance with mobility or providing specific support such as
transport
3.3 Encouragement and support for decisions and and actions
3.4 General household assistance and maintenance
4. Differences May include:
4.1 Individual (age, gender, ability, history, personal preferences)
4.2 Cultural
4.3 Spiritual
4.4 Sexual preference
5. Rights May include:
5.1 Choose for oneself
5.2 Have meaningful work
5.3 Privacy
5.4 Dignity
5.5 Confidentiality
5.6 Self determination
5.7 Appropriate support
5.8 Skill development
5.9 Advocacy
5.10 Being treated as a valued individual
5.11 Fair treatment
5.12 Right to enter into a relationship
5.13 Right to express sexuality
6. Responsibilities May include:
6.1 Act within the law
6.2 Treat others with consideration and respect
6.3 Abide by family obligations
6.4 Abide by the policies and procedures of the services being used

VARIABLES RANGE
7. Personal needs may May include:
include providing 7.1 Daily living including:
assistance with 7.1.1 Maintaining personal safety
7.1.2 Communication (speech, writing, non-verbal
communication)
7.1.3 Eating and drinking
7.1.4 Eliminating
7.1.5 Breathing
7.1.6 Mobilizing and transferring (moving from place to place
and position to position)
7.1.7 Attending to personal hygiene (bathing, laundering
personal linen)
7.1.8 Dressing and undressing
7.1.9 Attending own spiritual needs
7.1.10 Grooming and expressing sexuality
7.2 Physical/instrumental activities of daily living:
7.2.1 Accessing education and employment
7.2.2 Accessing financial resources and allowances
7.2.3 Paying bills and regular outgoings
7.2.4 Shopping
7.2.5 Preparing meals
7.2.6 Climbing stairs
7.2.7 Maintaining household (cleaning, laundry, décor,
repairs)
7.2.8 Traveling by private and public transport
7.2.9 Interacting with others and socializing
7.2.10 Accessing leisure, recreational and sporting activities
7.3 Assisting with self-administration of medication according to:
7.3.1 Organizational practice and policy
7.3.2 Government regulation, policy and legislation
7.4 Physical comfort and rest
7.5 Pain management
7.6 Maximization of independence and personal preferences
7.7 Empowerment e.g. Enhancing of clients ability to
communicate, act independently and uphold rights and
responsibilities
8. Strategies to meet May include:
needs 8.1 Responding to requirements arising from differences
8.2 Utilizing personal support equipment e.g. chair lifts,
wheelchairs, hearing impaired phones, etc.
8.3 Enlisting specialist skills
9. Support may be May include:
provided 9.1 In the clients home
9.2 At residential or other services
10. Relevant legislation May include:
and policies on health 10.1 Occupational health and safety
and safety 10.2 State health acts
10.3 EEO legislation
10.4 Organizational policies and guidelines
10.5 Daily living
10.6 Medications
10.7 Dealing with changes in physical or mental well being
10.8 Occupational Health and Safety
10.9 Sexual Harassment
10.10 Abuse prevention
11. Prevention and May include:
management of 11.1 Recognizing triggers and deflecting them
challenging behavior 11.2 Using active listening and observation skills
11.3 Ensuring effective communication
11.4 Seeking expert assistance

EVIDENCE GUIDE

competency 1.1 Established and maintained appropriate relationship with
people who have special needs
1.2 Provided appropriate support to people with special needs
1.3 Assisted in maintaining the well being of people with special
needs
1.4 Assisted people with special needs to identify and meets their
needs
2. Required Knowledge 2.1 Relevant organizational policies and procedures and

responsibilities within it
2.2 Relevant policies, protocols and practices of the organization
in relation to own work activities
2.3 Basic knowledge of different types of disabilities and their
effects on clients need
2.4 Understanding of support requirements for people with special
needs
2.5 Different religious, cultural, spiritual, physical, specific
knowledge of particular groups or issues may be required like
the following:
2.5.1 Alcohol and other drugs
2.5.2 Cultural and linguistic diversity
2.5.3 Risk of self harm
2.5.4 Women
2.5.5 Men
2.5.6 Community education
2.5.7 Mental health
2.6 Organizational philosophy and goals
2.7 Legislative provision in relation to the rights of people with
disabilities
2.8 Basic knowledge of human, social, psychological, cognitive
and physical development
2.9 Role and responsibility of self and others in the organization
2.10 Organization’s definition of challenging behavior
2.11 Relevant support equipment (and technologies) and related
occupational health and safety requirements regarding their
use
2.12 Impact of particular types of disability
2.13 Principles of empowerment/disempowerment in relation to
people with special needs
2.14 Occupational health and safety guidelines
2.15 Cultural factors affecting people with special needs
requirements
2.16 Understanding of regulations and guidelines governing the
handling of medication

3. Required Skills 3.1 Interpersonal skills appropriate to work with people with
special needs
3.2 Oral communication skills (language skills) necessary to
develop a trusting relationship with people with special needs.
Language may be English or community language as required
by service or organization
3.3 Communication
3.4 Team work
3.5 Negotiation
3.6 Use of equipment
3.7 Interpersonal communication
3.8 Observation as required by job role
3.9 Assessment as required by job role

Implications 4.1 A child care workplace
4.2 Facilities, equipment, tools, supplies and materials relevant to
the unit of competency.

5.2 Interview

Assessment simulated workplace setting.

UNIT OF COMPETENCY : ASSIST IN THE CARE OF ANIMALS
UNIT DESCRIPTOR : This unit of competency covers introductory level skills in the
basic care of quiet, well-handled animals under supervision.
No licensing, legislative, regulatory or certification requirements

apply to this unit at the time of publication.
1. Explore workplace 1.1 Industry terminology is used to describe and identify animal
activities and basic care workplace activities.
terminology 1.2 Animal care workplace tasks are identified and ranked in
order of importance to animal wellbeing and general health.
1.3 Potential occupational health and safety (OHS) risks when
working with animals are identified and reporting requirements
confirmed.
1.4 Daily workplace information and documentation
requirements are confirmed with supervisor.
2. Maintain a clean 2.1 Floors benches and other flat areas are cleaned in accordance
workplace with workplace protocols.
2.2 Animal housing areas are cleaned in accordance with
workplace protocols.
2.3 Waste and soiled bedding is disposed of in accordance with
workplace protocols.
3. Assist in feeding 3.1 Food stuffs are identified and categorized for specific animal
animals dietary needs.
3.2 Equipment used in food preparation and distribution is made
ready for use.
3.3 Assistance is provided to experienced staff in the preparation
and distribution of meals.
3.4 Equipment and materials are cleaned and stored in
accordance with organizational policies and procedures.
4. Report basic animal 4.1 Characteristics of animal behavior are identified.

behavior and health 4.2 Signs of healthy, sick or distressed animals are identified and
status behavior and health status is reported to supervisor.

RANGE OF VARIABLES
VARIABLES RANGE
1. Animal care May include:
workplace tasks 1.1 Assisting in heath care of animals
1.2 Enclosure and bed cleaning and bedding replacement
1.3 Equipment and consumables stocktake and ordering
1.4 Exercising animals
1.5 Feeding and watering animals
1.6 Following environmentally sustainable work practices
1.7 Grooming and animal cleaning
1.8 Information collection, record and resource update
1.9 Observing animal behavior and reporting
1.10 Taking messages and relaying information to appropriate
person
1.11 Cleaning workplace and equipment.
2. OHS risks when May include:
working with animals 2.1 Animal bites, envenomation, kicks, scratches and crush
injuries
2.2 Biological hazardous waste and sharps disposal
2.3 Handling of chemicals and medicines
2.4 Gas leakage
2.5 Inhalation of aerosol particles
2.6 Intraocular contamination
2.7 Manual handling, including carrying, lifting and shifting
2.8 Needle pricks and cuts from other sharps
2.9 Release of infective agents (animal and human)
2.10 Slippery or uneven work surfaces
2.11 Zoonoses.
3. Daily workplace May include:
information and 3.1 Accident and incident records
documentation 3.2 Animal feeding, health and treatment records
3.3 Animal identification and history
3.4 OHS and emergency procedures and contact information
3.5 Equipment inventory, damage and repairs registers
3.6 Provisions records of current stock and items used and items
required
3.7 Staff work roster.
4. Characteristics of May include:
animal behavior 4.1 Indicators of stress:
4.1.1 Aggressive behavior
4.1.2 Subdued behavior
4.1.3 Trembling
4.1.4 Vocalization
4.2 Confidence and willingness to be approached gestures:
4.2.1 Relaxed body tone and tail wagging
4.2.2 Standing still or remaining sitting or laying down
when approached
4.3 Defensive gestures:
4.3.1 Defending territory, other animals or food
4.3.2 Growling, barking, hissing and spitting
4.3.3 Hair on topline being raised
4.3.4 Lunging forward
4.3.5 Pecking
4.3.6 Striking out with paws
4.4 Submissive gestures:
4.4.1 Lowering body
4.4.2 Rolling onto back
4.4.3 Tail between legs
4.4.4 Turning away from handler.

EVIDENCE GUIDE

competency 1.1 Confirmed industry terminology used to describe daily work
routines and to report observations and activities to supervisor
1.2 Cleaned work areas and animal housing in accordance with
OHS and organization policies and procedures
1.3 Assisted in the preparation and distribution of food under
supervision
1.4 Related basic animal behavior to animal categories and report
observations of live animal behavior and health status to
supervisor.
The skills and knowledge required to assist in the care of animals
must be transferable to a range of work environments and contexts
and include the ability to deal with unplanned events.
2. Required knowledge 2.1 Animal temperaments and behaviors related to the associated
hazards and risks to animals and staff during animal feeding
and cleaning of housing
2.2 Basic awareness of natural animal behavior relating to the
characteristics of the species, age, health status and social
needs
2.3 Basic nutritional requirements for animals, including water
2.4 cleaning techniques and related safety issues for general
workplace and animal housing
2.5 Principles of animal welfare and ethics
2.6 Processes that support environment and resource efficiencies
2.7 Relevant organizational policies and procedures, including
OHS and emergency procedures, animal welfare and waste
disposal requirements
2.8 Safe work practices
2.9 Storage, preparation and presentation requirements for food
2.10 Types of food and food supplements and their basic role in
animal diets
2.11 Types of information that has to be reported and recorded in
animal care workplaces
2.12 Workplace hygiene standards, disinfectants, cleaning agents,
cleaning techniques and cleaning equipment and materials.
3. Required skills 3.1 Employ safe and environmentally responsible organizational

systems and procedures when handling animals and feed
3.2 Document and report basic workplace information related to
the daily care of animals
3.3 Maintain the highest standards of hygiene and infection
control at all times to reduce the risk of infection and cross-
infection
3.4 Participate in arrangements for maintaining the health and
safety of all people and animals in the workplace
3.5 Undertake work with animals as directed under supervision
3.6 Use equipment and materials correctly and in accordance with
manufacturers' specifications
.

3.7 Numeracy skills to estimate, calculate and record routine
workplace measures
3.8 Oral communication skills/language to fulfill the job role as
specified by the organization, including questioning, active
listening, asking for clarification and seeking advice from
supervisor
3.9 Interpersonal skills to work with and relate to people from a
range of cultural, social and religious backgrounds
3.10 Problem-solving skills to select required materials and
equipment and prioritize tasks
3.11 Use safe manual handling techniques and/or equipment
3.12 Use safe waste handling and disposal procedures.

Implications 4.1 Animal care workplace
4.2 Materials, tools and equipment relevant to the proposed
activity or task

Assessment 5.1 Written examination
5.2 Interview


UNIT OF COMPETENCY : PROVIDE ANIMAL CARE HYGIENE ROUTINES
UNIT DESCRIPTOR : This unit of competency covers the responsibilities and

procedures required to provide daily care of animals, including
the cleaning of animal housing and grooming or cleaning of
animals under supervision.
No licensing, legislative, regulatory or certification requirements

apply to this unit at the time of publication.
1. Confirm workplace 1.1 Daily, weekly and periodical workplace routine schedules are
animal care routine identified and confirmed with (supervisor) appropriate
schedules household staff
1.2 Personal workplace responsibilities are clarified.
1.3 Workplace schedule and recording documents are collected
and updated as required.
2. Check animals 2.1 Animals under personal responsibility during (shift)

household work are clarified.
2.2 Animal status is verified via records or verbal reports.
2.3 Animals are counted and basic behavior is noted at beginning
of (shift) household work.
2.4 Changes in animal numbers, behavior or condition are
reported to (supervisor.) appropriate household staff
2.5 Animals under personal responsibility are checked and status
reported.
3. Maintain a clean 3.1 Floors benches and other flat areas are cleaned in accordance
workplace with workplace (protocols) SOPs.
3.2 Animal housing areas are cleaned in accordance with
workplace (protocols) SOPs
3.3 Waste and soiled bedding is disposed of in accordance with
workplace (protocols.) SOPs.
3.4 Damage to housing and equipment is identified and reported.
3.5 Post-cleaning procedures are completed.
4. Complete hygiene 4.1 Hygiene control methods for a range of animals are identified
practices for animals and practiced.
4.2 Basic animal hygiene inspection is performed and cleaning
needs of nominated animals are identified.
4.3 Animals are bathed or cleaned under supervision.
4.4 Grooming techniques are determined in accordance with
individual animal requirements.
4.5 Animals are groomed according to individual needs under
supervision.
5. Complete post- 5.1 Animals are returned to housing.

hygiene care of 5.2 Washing equipment is cleaned and stored.
animals 5.3 Grooming tools are cleaned, checked and stored.
5.4 Damaged tools are reported to (supervisor.) appropriate
household staff.
5.5 Supplies are audited and documented in accordance with
workplace procedures.
5.6 Workplace documents are updated as required.

RANGE OF VARIABLES
VARIABLES RANGE
1. Workplace routines May include:
1.1 Assisting others in completion of tasks within limits of current
level of competence
1.2 Catching and handling animals under supervision
1.3 Checking animals for signs of distress, illness and injury
1.4 Checking security and repair of animal housing, equipment and
general facility
1.5 Cleaning and grooming animals under supervision
1.6 Cleaning and preparation of animal cages, enclosures, exhibits,
displays, general work areas, office, reception and customer
service areas
1.7 Confirming all animals are in their cages or enclosures
1.8 Documenting work tasks in accordance with workplace
procedures
1.9 Operating general equipment used to complete workplace
cleaning routines
1.10 Picking up rubbish, removing branches or other unsightly items
not part of exhibit or animal housing
1.11 Reporting animal health concerns to supervisor
1.12 Stocktaking and re-supply of items
1.13 Timeframes for completing tasks.
2. Animals May include:
2.1 Animals commonly encountered within the industry workplace
and may cover both native and introduced species
2.2 Animals from the six major animal groups (mammals, birds,
reptiles, amphibians, fish and invertebrates).
3. Animal status May include:
3.1 Counting animals
3.2 Observing and reporting unusual behavior for nominated animal:
3.3 Aggression or docility (depending on animal)
3.4 Disinterest in surroundings, other animals, people or usual
stimuli
3.5 Excessive licking, scratching and rubbing
3.6 Lethargy
3.7 Nest building
3.8 Self mutilation
3.9 Trembling
3.10 Vocalizing
3.11 Observing and reporting indicators of illness or injury:
3.11.1 Bleeding
3.11.2 Changes in drinking or eating patterns
3.11.3 Lameness or reluctance to move and vocalizing when
attempting to move
3.11.4 Swelling
3.11.5 Unusual amounts, color or texture of feces.
4. Maintaining a clean May include:
workplace 4.1 Animal housing:
4.1.1 Adjusting animal housing features according to weather
and climatic conditions
4.1.2 Collection and removal of feces
4.1.3 Completing cleaning routines for sick or quarantined
animals to avoid cross-contamination
4.1.4 Emptying and cleaning water and feeding receptacles
using approved cleaning products and methods
4.1.5 Refilling water containers
4.1.6 Removing rubbish from housing and surrounding areas

VARIABLES RANGE
4.1.7 Removing soiled bedding and disposing in approved
area
4.1.8 Replacement of housing furniture items, such as
vegetation and behavior stimulation items under
direction of supervisor
4.1.9 Resetting of clean bedding materials
4.1.10 Washing down of toilet areas to remove urine and
faeces using approved cleaning products and methods
4.2 General work area cleaning:
4.2.1 Emptying rubbish bins, picking up general litter within
the workplace
4.2.2 Vacuuming, sweeping, floor cleaning
4.2.3 Using non-disrupting cleaning methods to control
potential biohazards, when required
4.2.4 Washing and wiping down work areas, benches and
equipment
4.3 Storing equipment to avoid slip and trip hazards
4.4 Reporting damaged equipment.
5. Hygiene control May include:
practices 5.1 Aseptic technique
5.2 Checking animals skin, coat, shell, carapace or other external
features for:
5.2.1 Foreign objects such as grass seeds, sticks or other
vegetation and hardware, such as nails
5.2.2 General condition
5.2.3 Signs of coat, skin, shell and carapace shedding
5.2.4 Signs of damage, including cracks, breaks, splits,
exudates and, tenderness
5.2.5 Signs of dirt, feces, food or other items
5.2.6 Signs of parasites, including presence of eggs, blisters
or other lesions, rubbed areas of coat, skin texture
changes and color changes
5.3 Completing infection control procedures as required
5.4 Grooming animals to remove shedding coat or skin, if required, or
for general health and wellbeing
5.5 Isolating potentially contagious or ill animals under supervision
5.6 Personal hygiene practices especially washing and drying hands
(e.g. before and after animal contact)
5.7 Providing housing furnishings to assist animal to complete own
shedding process
5.8 Referring to supervisor animals that may require:
5.8.1 Wound and injury management treatment
5.8.2 Examination in relation to potential contagious
conditions
5.8.3 repairs to shell
5.9 Use of personal protective equipment
5.10 Washing animal to remove dirt, foreign objects, parasites and
other undesirable items.
6. Workplace documents May include:
6.1 Animal health records
6.2 Chemical register
6.3 Diary, rosters and task completion and timeframe records
6.4 Equipment use, damage and repair register
6.5 Facility damage and repair register
6.6 Incident reports
6.7 Message recording systems
6.8 Stock control records
6.9 Safe operating procedures.

EVIDENCE GUIDE

competency 1.1 Confirmed animal care routines required, clean and maintain
animal housing and related facilities
1.2 Maintained animal comfort and health through cleaning and
grooming of animals
1.3 Reported and documented personal animal care duties
1.4 Monitored animals and reported issues as required according
to workplace protocols and procedures.
The skills and knowledge required to complete animal care hygiene
routines must be transferable to a range of work environments and
contexts and include the ability to deal with unplanned events.
2. Required Knowledge 2.1 Animal care and hygiene principles

2.2 Animal housing cleaning techniques and equipment
2.3 Animal temperaments and behaviors related to the associated
hazards and risks to animals and staff during animal handling
and cleaning of housing
2.4 Basic animal grooming techniques and equipment
2.5 Basic awareness of natural animal behavior relating to the
characteristics of the species, age, health status and social
needs
2.6 Common diseases, ailments, injuries and other impacts on
animal health and wellbeing
2.7 Housing, exercise, social and activity needs of animals
2.8 Indicators of poor response to treatment or management of
young, ill, injured or compromised animals
2.9 Organization policies, procedures and requirements, including
OHS and emergency procedures
2.10 Principles of animal welfare and ethics
2.11 Protocols, legal and ethical considerations in documenting
observations, measurements, treatments and decisions on
animal care
2.12 Regulations relating to the disposal of hazardous waste
2.13 Relevant occupational health and safety (OHS) and animal
welfare legislative requirements and codes of practice
2.14 Safe animal handling techniques and procedures
2.15 Safe use of chemicals and cleaning agents
2.16 Terminology used to identify animals and describe their
behavior
2.17 Workplace hygiene standards, disinfectants, cleaning agents,
cleaning techniques and cleaning equipment and materials.
3. Required Skills 3.1 Employ safe and environmentally responsible organizational

systems and procedures when working with animals
3.2 Identify common indicators of the presence of disease injury,
compromised health or distress in animals
3.3 Interpret and report basic workplace information related to the
daily care of animals

3.4 Maintain the highest standards of hygiene and infection
control at all times to reduce the risk of infection and cross-
infection
3.5 Observe, document and report findings on animal health and
behavior using workplace protocols and procedures
3.6 Participate in arrangements for maintaining the health and
safety of all people and animals in the workplace
3.7 Prepare materials, tools and equipment
3.8 Use equipment and materials correctly and in accordance with
manufacturers' specifications
3.9 Literacy skills to follow sequenced written instructions, and
record information accurately and legibly
3.10 Oral communication skills/language to fulfill the job role as
specified by the organization, including questioning, active
listening, asking for clarification and seeking advice from
supervisor
3.11 Numeracy skills to estimate, calculate and record routine
workplace measures
3.12 Interpersonal skills to relate to people from a range of social,
cultural and ethnic backgrounds and with a range of physical
and mental abilities
3.13 Use safe manual handling techniques and/or equipment
3.14 Use safe waste handling and disposal procedures.

Implications 4.1 Animal care work place
4.2 Materials, tools and equipment relevant to the proposed
activity or task

Assessment 5.1 Written Examination
5.2 Interview


UNIT OF COMPETENCY : TRIM AND PRUNE LANDSCAPE PLANTS
UNIT CODE : AGR611376
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to trim
and prune landscape plant based on the purposes of such landscape
maintenance activity.
1. Identify trimming and 1.1 Landscape plants and their parts that are in need of trimming
pruning requirements and pruning are distinguished according to landscape
maintenance standards (LMS).
1.2 Purpose and method of pruning are determined according to
LMS.
1.3 Utility services are located using site plans and in
consultation with concerned persons or authority.
1.4 Access to the site is determined in consultation with
concerned persons or authority.
1.5 Occupational Health and Safety (OHS) hazards are identified,
risks assessed and reported to concerned persons or
authority.
2. Prepare for trimming 2.1 Tools, supplies and equipment are prepared in accordance
and pruning with the work requirements.
operations 2.2 Pre-operational and safety checks are carried out on tools and
equipment according to manufacturer’s specifications and
industry work practices.
2.3 Prescribed safety and personal protective equipment
(PPE) is selected, used and maintained.
3. Perform trimming and 3.1 Safety and warning devices are installed around the site
pruning during and between work periods.
3.2 Landscape plants are trimmed and pruned in accordance with
work program and LMS.
3.3 Trimming and pruning of landscape plants are done using
prescribed tools and equipment.
3.4 Sterilizing agent/compound are applied on pruning wounds
in accordance with LMS.
3.5 Tasks are conducted using appropriate PPE.
4. Perform post- 4.1 Trimming and pruning wastes are collected and disposed
trimming and pruning from the site in accordance with environmental standards and
activities LMS.
4.2 Recommended manual handling techniques are used when
lifting or moving heavy loads.
4.3 Tools and equipment are cleaned, maintained and stored
according to LMS.
4.4 Maintenance of clean and safe area is undertaken
throughout and on completion of work.
4.5 Work outputs are recorded or reported to concerned persons
or authority according to industry practices.

RANGE OF VARIABLES
VARIABLES RANGE
1. Landscape plants May include:
1.1 Shrubs and hedges
1.2 Vines
1.3 Palms
1.4 Bamboos
1.5 Trees
2. Purpose May include:

2.1 Create and maintain form and shape of landscape plant
2.2 Promote health
2.3 Direct or control growth
2.4 Encourage flowering and fruiting
2.5 Remove/minimize risk/hazard
3. Utility services May include:

3.1 Aboveground utilities
3.1.1 Electrical and communication lines
3.1.2 Cable/TV lines
3.2 Underground utilities
3.2.1 Irrigation and domestic water distribution lines
3.2.2 Electrical and communication lines
3.2.3 Cable/TV lines
3.2.4 Drainages and sewerages
4. Concerned persons May include:

or authority 4.1 Supervisor
4.2 Property management officer
4.3 Home owner
4.4 Inspector
5. Hazards May include:

5.1 Disturbance or interruption of services
5.2 Solar radiation
5.3 Pollutants (e.g. gaseous, suspended particulate matters)
5.4 Noise
5.5 Manual handling of moving powered equipment or parts,
sharp tools and materials
5.6 Uneven landforms/surfaces
5.7 Flying and falling objects
6. Risks May include:

6.1 Risk to co-workers, equipment, other people and animals
external to the workplace (e.g. members of the public, stray
pets and wildlife)
6.2 Risk to natural environment

VARIABLE RANGE
7. Tools, supplies and May include:
equipment 7.1 Hedge trimmers (HT): Power and manual
7.2 Shears: Pruning, loping
7.3 Saws: Pruning saws, chain saws, bow saws
7.4 Pole/Tree pruner
7.5 Telescopic shaft/high branch pruning chain saws
7.6 Ladder/adjustable ladder
7.7 Basket type boom/cherry picker
7.8 Sterilizing agent/pruning compound
8. Safety and PPE May include:

8.1 Early warning devices
8.2 Overall
8.3 Gloves
8.4 Goggles
8.5 Ear muff/plugs
8.6 Gas mask
8.7 Safety belt/harness
8.8 Climbing ropes/gadgets
8.9 Hard hat
8.10 Shoes/safety shoes
8.11 Reflectorized vest (depends on location of work)
9. Early warning May include:

devices 9.1 Traffic cones
9.2 Warning tapes
9.3 Warning signage
10. Sterilizing agent/ 10.1 Coal tar

compound 10.2 Bituminous pruning compound
10.3 Latex Paint with fungicide
10.4 Fungicide
11. Trimming and May include:

pruning wastes 11.1 Tops or shoots
11.2 Branches
11.3 Twigs
11.4 Leaves
11.5 Flowers and fruits
12. Maintenance of clean May include:

and safe area 12.1 Keeping public access paths and roads clear of debris, waste,
tools and equipment
12.2 Disabling tools and equipment after use
12.3 Using signage and barriers where necessary
12.4 Removing debris and waste from the work area

EVIDENCE GUIDE
1. Critical Aspects of Assessment requires evidence that the candidate:

Competency 1.1 Identified trimming and pruning requirements
1.2 Prepared supplies, materials, tools, equipment and PPE
1.3 Trimmed and pruned landscape plants
1.4 Applied sterilizing agent/compound
1.5 Performed post-trimming and pruning operations
1.6 Observed OHS practices
2. Required Knowledge 2.1 Types of landscape plants, their characteristics and growth
habit
2.2 Techniques, principles and procedures of trimming and
pruning applicable to plant types and plant factors,
environmental and cultural considerations and objectives of
the tasks
2.3 Effects of trimming and pruning operations on plant growth
and development
2.4 Functions and uses of tools and equipment
2.5 Hygiene practices and plant health principles relevant to
trimming and pruning
2.6 Hazards/risks and responsibilities associated with working in a
publicly accessible situation
2.7 Values:
2.7.1 Diligence
2.7.2 Time consciousness
2.7.3 Cost consciousness
2.7.4 Hygiene consciousness
2.7.5 Persistence
2.7.6 Systematic and organized
3. Required Skills 3.1 Using of appropriate tools and equipment and prescribed
safety/protective devices
3.2 Understanding work procedures
3.3 Participating in teams and contributing to team objectives
3.4 Communication skills in receiving instructions and rendering
even simple oral and written reports
3.5 Maintaining tools and equipment
3.6 Minimizing environmental disturbances

Implications 4.1 Landscape plants and/or landscaped area
4.2 Tools, equipment and supplies relevant to the activity
4.3 Protective/safety gadgets

Assessment 5.1 Direct Observation with Oral Questioning
5.2 Interview
5.3 Portfolio

Assessment workplace or simulation environment in TESDA accredited
institutions.

UNIT OF COMPETENCY : PERFORM WEEDING AND CULTIVATION
conduct weeding operations and soil cultivation activities. This is
purposely to minimize competition and to improve soil aeration and
water absorption/retention, respectively for better growth and
development of the landscape plants.
1. Determine 1.1 Weed species and “volunteer” plants (“’invaders”) that are
requirements for out-of-place and considered undesirable in the landscape are
weeding and identified based on specific landscape maintenance guidelines
cultivation activity or as per instructions.
1.2 Landscape areas needing weeding and cultivation are
identified based on instructions or in accordance with LMS
2. Prepare for weeding 2.1 List of weeds and “volunteer plants” and the map of specific
and cultivation landscape areas are prepared and secured
operation 2.2 Method and purpose of weeding are determined based on
the type of weed species and out-of-place “volunteer” species
2.3 Tools, supplies and equipment needed are made ready and
available for use according to the types of weeds and
“volunteer” species that needs removal
2.4 Appropriate safety protective devices are prepared for use
3. Conduct weeding and 3.1 Weeds and out-of-place “volunteer” plant species in the
removal of landscape are removed and disposed in accordance with
“volunteer” species landscape maintenance standard or as per instructions.
3.2 Weeds and out-of-place “volunteer” plant species are
removed using prescribed tools and equipment
3.3 Tasks are done using appropriate safety/protective devices
4. Determine 4.1 Compacted soil or soil that is having problem with aeration,
compacted soil water infiltration and conditions for root development is
determined as per established practice
4.2 Effects of compacted soil on root development and anchorage
are recognized
4.3 Method and purpose of soil cultivation are determined
based on the conditions of the soil
5. Cultivate compacted 5.1 Compacted soil is cultivated simultaneous with weeding

soil operations in accordance with landscape maintenance
standards or as per instructions
5.2 Soil cultivation is done using appropriate tools and equipment
5.3 Task is performed using prescribed safety/protective devices
6. Perform post- 6.1 Tools and equipment are cleaned, maintained and stored as
weeding and soil per instruction of in accordance with LMS
cultivation activities 6.2 Maintenance of clean and safe area is undertaken
throughout and on completion of work
or authority according to industry practices

RANGE OF VARIABLES
VARIABLES RANGE
1. Weed species and May include:
volunteer plants 1.1 Weeds
(invaders) 1.1.1 Grass
1.1.2 Sedges
1.1.3 Shrubs
1.1.4 Vines
1.2 Out-of-place “volunteer” plant species are those that grow
naturally in the site and are competing with desirable plants,
making the site ugly and/or are eye-sore in the landscape.
Volunteer species can be landscape plants but is not included
in the landscape design
2. Landscape areas May include:
2.1 Lawn
2.2 Flower beds
2.3 Hedges and shrubs landscape area
2.4 Tree lawn or tree planting verges
3. Methods of weed May include:
control 3.1 Manual weeding
3.2 Mechanical weeding
3.3 Chemical weeding
4. Purpose of weeding May include:
4.1 Release the desirable landscape plants from competition of
weeds and out-of-place “volunteer” species
4.2 Improve the health conditions of the landscape plants
4.3 Lessen susceptibility of the landscape plants from pest and
disease attack
5. Methods of soil May include:
cultivation 5.1 Manual
5.2 Mechanical
6. Purpose of soil May include:
cultivation 6.1 Improve soil structure, porosity, aeration and water infiltration
6.2 Improve conditions for root system development and root
anchorage
6.3 Improve water and nutrient absorption
6.4 Enhance soil macro and micro-organisms activity
7. Supplies, tools and May include:
equipment for 7.1 Small bolo “dulos”
weeding operations 7.2 Scythe (“Karit”)
7.3 Small round/flat bar
7.4 Spade
7.5 Trowel
7.6 Chemicals (Types: Selective herbicide; Wide spectrum)
8. Tools and equipment May in clued:
for soil cultivator 8.1 Small bolo (“dulos”)
8.2 Small round/flat bar
8.3 Spade
8.4 Soil cultivating machine
9. Protective/safety May include:
devices used in 9.1 Goggles
weeding and 9.2 Overalls, gloves
cultivation 9.3 Reflectorized vest (depends on location of work)
tools and equipment

EVIDENCE GUIDE

Competency 1.1 Determined requirements for weeding and cultivation activity
1.2 Prepared for weeding and cultivation operation
1.3 Conducted weeding and removal of “volunteer” plant species
1.4 Determined compacted soil
1.5 Cultivated compacted soil
1.6 Conducted post weeding and soil cultivation operations
1.7 Used/operated tools and equipment properly
1.8 Used prescribed protective/safety gadgets
2. Required Knowledge 2.1 Recognition of the effects of weeds and undesirable

“volunteer” species (invaders) on landscape plants
2.2 Knowledge in distinguishing weeds and undesirable
“volunteer” species
2.3 Use of weed control and soil cultivation method
2.4 Functions, uses and maintenance of tools and equipment
2.5 Values:
2.5.1 Diligence
2.5.5 Persistence
3. Required Skills 3.1 Use of appropriate tools and equipment and prescribed
protective/safety devices in weeding and soil cultivation
even verbal reports about the completed task

Implications 4.1 Landscape area
4.2 Necessary tools and equipment
4.3 Relevant supplies and materials

5.2 Interview
5.3 Portfolio

institutions.

UNIIT OF COMPETENCY : WATER PLANTS
maintain the health and vigor of the landscape plants through proper
watering/irrigation.
1. Determine 1.1 Importance of water to growth and development of landscape
requirements of plants and the effects of water stress (less or excess water) to
watering/irrigating plants are recognized as per established practice.
landscape plants 1.2 Landscape plants suffering from less or excessive watering
are determined using some visually observable plant and
soil conditions and/or guidelines.
2. Prepare for 2.1 Amount and frequency of watering/irrigation of plants are

watering/irrigation determined in accordance with LMS or as per instructions.
activity 2.2 Tools, supplies and equipment needed are prepared based
on the method of watering and/or irrigation to be used.
2.3 Prescribed protective/safety devices are made ready and
available for use.
3. Conduct 3.1 Watering or irrigating of plants is done in accordance with the

watering/irrigation of basic principles or standard practice or as per instructions.
plant 3.2 Watering/irrigation is performed using the irrigation tools and
equipment appropriate to the methods selected.
3.3 Task is performed using the prescribed protective/safety
gadgets.
4. Perform post- 4.1 Tools and equipment are cleaned, maintained and stored as
watering/irrigation per instruction of in accordance with LMS.
activities 4.2 Maintenance of clean and safe area is undertaken
throughout and upon completion of work.
or authority according to industry practices.

RANGE OF VARIABLES
VARIABLES RANGE
1. Importance of water May include:
to plants 1.1 Maintains of vital physiological processes in plants
1.2 Primary raw material for photosynthesis or food manufacture
1.3 Maintains of turgidity of the cells
1.4 Helps in the translocation of nutrients, food and other
assimilates
1.5 Maintains the health conditions of the plant
2. Plant conditions May include:
Visually observable conditions of plants suffering from water stress
2.1 Wilting and die back
2.2 Change in color and appearance of the leaves
2.3 Premature falling of leaves/defoliation
3. Soil conditions May include:
Visually observable conditions of soil suffering from water stress
3.1 When dry
3.1.1 Too dusty
3.1.2 Cracks on soil
3.2 When waterlogged or over-watered
3.2.1 Too wet
3.2.2 Muddy
4. Amount and May include:
frequency of watering Determining when and how much to irrigate may include:
4.1 Observation of the conditions of the plant
4.2 Observation of the conditions of the soil
4.3 Use of moisture meter
5. Methods of May include:
watering/irrigation The methods of watering depends on the kind of landscape
plants/landscape areas and available facilities:
5.1 Overhead irrigation: overhead sprinkler, pop-up etc.
5.2 Drip irrigation
5.3 Furrow irrigation
5.4 Basin irrigation
6. Tools and equipment May include:
Depending on the method, the following may be needed:
6.1 Water hose with and without sprinklers
6.2 Water truck
6.3 Irrigation system installed
6.4 Plumbing tools
7. Protective/safety 7.1 Overalls
devices 7.2 Gloves
7.3 Hat/hard hat
7.4 Rain boots
7.5 Reflectorized vest (depends on the location of work)
tools and equipment

EVIDENCE GUIDE

Competency 1.1 Determined requirements of watering/irrigating plants
1.2 Recognized importance of water to plants and the consequent
effects of less or over-watering
1.3 Distinguished plants needing watering and plants in excess of
watering or suffering from waterlogged conditions
1.4 Prepared for watering/irrigation activity as per instructions
1.5 Conducted watering/irrigation using the prescribed tools,
supplies and equipment and in accordance with standard
practice
1.6 Performed post-watering/irrigation activity
2. Required Knowledge 2.1 Procedures and techniques in watering/irrigation

2.2 Functions, uses and maintenance of tools and equipment for
efficient watering/irrigation
2.3 Values:
2.3.1 Diligence
2.3.5 Persistence
protective/safety devices in watering/irrigation
even verbal reports about the completed task

Implications 4.1 Landscape area/landscape plants
4.2 Tools and equipment
4.3 Protective/safety gadgets

5.2 Interview
5.3 Portfolio

institutions.

UNIIT OF COMPETENCY : CONTROL AND PREVENT PLANT PEST AND DISEASES
determine types of pests and diseases and their prevention and
control measures
1. Determine 1.1 Infested and diseased landscape plants are determined
requirements of based on plant conditions, symptoms and signs and other
preventing and manifestation of infestation and infection.
controlling plant pests 1.2 Pests and diseases are identified and classified using
and diseases general classification guidelines.
1.3 Life cycle or various life stages of pests from eggs, larvae,
pupa and adult and their mode of attack or infestation are
known.
1.4 Life cycle or various life stages and signs and symptoms of
plant diseases and their mode of attack are known.
1.5 Access to the site is determined in consultation with
concerned persons or authority.
1.6 Occupational Health and Safety (OHS) hazards are identified,
risks assessed and reported to concerned persons or
authority.
2. Prepare for 2.1 Method of prevention and control is determined based on

application of pests types of pests and diseases, their mode of attack and extent
and disease of infestation and infection.
prevention and 2.2 Tools, equipment, supplies and materials relevant to the
control measures method of prevention and control are prepared.
2.3 Prescribed safety and personal protective equipment
(PPE) is selected in accordance with work requirements.
3. Apply pest and 3.1 Manual and biological method of prevention and control of
disease prevention pest and disease are applied whenever applicable.
and control measures 3.2 In case of using chemical and bio-pesticides, the frequency
and dosage of application is determined based on types of
pests and diseases and extent of attack and in accordance
with LMS or manufacturer’s recommendation.
3.3 Pest and disease prevention and control measures are
applied in accordance with to OHS requirements and Fertilizer
and Pesticide Authority (FPA) guidelines.
3.4 Task is performed using prescribed tools, supplies and
appropriate protective/safety devices.
4. Perform post- 4.1 Tools and equipment are cleaned, maintained and stored
prevention and according to LMS.
control measures 4.2 Maintenance of clean and safe area is undertaken
throughout and on completion of work.
4.3 Work outputs are recorded and reported to concerned
persons or authority according to industry practices.

RANGE OF VARIABLES
VARIABLES RANGE
1. Landscape plants May include:
1.1 Shrubs and hedges
1.2 Vines
1.3 Palms
1.4 Bamboos
1.5 Trees
2. Plant conditions May include:
2.1 Age/Stage of growth
2.2 Healthy and vigorous
2.3 Diseased/infected:
2.4 Infested
3. Symptoms, signs and May include:
other manifestations 3.1 Diseases
diseases 3.2 Leaf spots
3.3 Anthracnose
3.4 Fruiting bodies
3.5 Presence of hyphae
3.6 Pests
3.6.1 Gall on leaves, stems, branches
3.6.2 Skeletonized, browsed/chewed leaves
3.6.3 Withering, die back etc
4. Pests and diseases May include:
4.1 Pests
4.1.1 Insect pests: Chewing, Sucking, Girdling/Boring, etc.
4.1.2 Termites
4.1.3 Nematodes
4.2 Diseases
4.2.1 Parasitic fungus
4.2.2 Bacteria
4.2.3 Viruses
5. Methods of prevention May include:
and control 5.1 Prevention
5.1.1 Species/individual (genetically superior) selection
5.1.2 Pest and disease free
5.1.3 Cultural management
5.1.4 Sanitation
5.2 Control
5.3 Manual/mechanical
5.4 Chemical (systemic, broad spectrum, contact)
5.5 Biological- (insects, microorganisms)
5.6 Bio-pesticides
6. Tools, supplies and May include:
equipment 6.1 Backpack sprayer
6.2 Boom sprayer
6.3 Soil drencher
6.4 Pruning shears,
6.5 Pruning saws
7. Protective/safety May include:
gadgets 7.1 Overalls, gloves
7.2 Gas mask
7.3 Goggles
7.4 Reflectorized vest ( depends on location of work)
tools and equipment

EVIDENCE GUIDE

Competency 1.1 Determined requirements for the prevention and control of
pests and diseases
1.2 Prepared for the application of pest and disease prevention
and control
1.3 Applied pest and disease prevention and control measures
1.4 Conducted post-pest and disease prevention and control
operations
1.5 Performed tasks using appropriate tools, equipment and
safety/protective devices
2. Required Knowledge 2.1 Types of landscape plants, their conditions and stage of
growth
2.2 General classification of pests and diseases, life cycle and
mode of attack
2.3 Procedures and techniques in prevention and control of pests
and diseases
2.4 Functions, uses and maintenance of tools and equipment
2.5 Values:
2.5.1 Diligence
2.5.5 Persistence
protective/safety devices in the prevention and control of
pests and diseases
3.2 Communication skills in receiving instructions and in rendering
simple written and even oral reports

Implications 4.1 Landscape area/landscape plants
4.2 Tools, equipment, supplies and materials and
protective/safety devices
4.3 Instructions or guidelines

5.2 Interview
5.3 Portfolio

institutions.

SECTION 3 TRAINING ARRANGEMENTS
This set of standards provides Technical and Vocational Education and Training (TVET)
providers with information and other important requirements to consider when designing training
programs for Domestic Work NC II.
This includes information on curriculum design; training delivery; trainee entry requirements;
tools and equipment; training facilities; and trainer’s qualification and institutional assessment.
3.1 CURRICULUM DESIGN
Course Title : DOMESTIC WORK NC Level: NC II

Nominal Duration : Basic 20 hrs.
Common 40 hrs.
Core 158 hrs.
Elective 496 hrs.
Total 714 hrs.
Course Description:
This course is designed to enhance the knowledge, skills and attitude of household workers in
accordance with industry standards. It covers the basic, common and core competencies on
cleaning living room, dining room, bedrooms, toilet and kitchen, washing and ironing clothes, linen
and fabric, preparing hot and cold meals/food, and providing food and beverage service.
This includes common competencies: maintain an effective relationship with
clients/customers, and manage own performance. It also includes basic competencies such as,
participate in workplace communication, work in a team environment, practice career
professionalism, and practice occupational health and safety procedures. The common
competency –Maintain an effective relationship with clients and customers has been
contextualized to include the provisions of Kasambahay law, e.g. standard employment contract,
rights and privileges, pre-employment requirements, working conditions, barangay registrations,
social and other benefits, etc.
It also has ten (10) elective competencies as indicated below:
1. Provide care and support to infants and toddlers (50 Hrs)
2. Provide care and support to children (50 Hrs)
3. Provide care and support to elderly (150 Hrs)
4. Provide care and support to people with special needs (150 Hrs)
5. Assist in the care of animals (20 Hrs)
6. Provide animal care hygiene routines (20 Hrs)
7. Trim and Prune landscape plants (15 Hrs)
8. Perform weeding and cultivation (15 Hrs)
9. Water/irrigate plants (12 Hrs)
10. Control and prevent plant pest and diseases (14 Hrs)
The Elective competencies are additional core units of competencies that are useful but not
absolutely necessary for enhancing the mobility/employability of a person. These competencies
are considered important in the performance of the job and may be drawn from among the units
of competency in the TRs promulgated for other sectors.
These Elective Competencies where selected from the core units of competencies from the
existing WTR in Caregiving and Landscape Installation and Maintenance (Softscape) and
one (1) NTR on Animal Care with two (2) units of competencies by the Technical Experts invited

during the development of the Training Regulation and Competency-Based Curriculum for the
Domestic Work NC II.
Elective competencies are not mandatory for program registration. TVET
Institutions/Training Providers may opt to offer one or two or more competencies if they have the
available resources and facilities.

BASIC COMPETENCIES
(20 Hours)
Unit of Assessment
Learning Outcomes Methodology
Competency Approach
1. Participate in 1.1 Obtain and convey  Group  Demonstration
workplace workplace information discussion  Observation
communication 1.2 Complete relevant work  Interaction
related documents  Interviews/
1.3 Participate in workplace questioning
meeting and discussion
2. Work in a team 2.1 Describe and identify team  Discussion  Demonstration

environment role and responsibility in a  Interaction  Observation
team
2.2 Describe work as a team  Interviews/
member questioning
3. Practice career 3.1 Integrate personal objectives  Discussion  Demonstration

professionalism with organizational goals  Interaction  Observation
3.2 Set and meet work priorities
3.3 Maintain professional growth  Interviews/
and development questioning
4. Practice 4.1 Evaluate hazard and risks  Discussion  Observation

occupational 4.2 Control hazards and risks  Plant tour  Interview
health and safety 4.3 Maintain occupational health
and safety awareness  Symposium
COMMON COMPETENCIES
(40 Hours)
Unit of Assessment
Competency Approach
1. Maintain an 1.1 Maintain a professional  Group  Written
effective image discussion Examination
relationship with 1.2 Build credibility to meet  Lecture  Demonstration
clients/ customers/clients
customers requirements  Role Playing  Observation
 Simulation
2. Manage own 2.1 Plan completion of own  Group  Written
performance workload discussion Examination
2.2 Maintain quality of own  Lecture  Demonstration
performance
 Role Playing  Observation
 Simulation

CORE COMPETENCIES
(158 Hours)
Unit of Assessment
Competency Approach
1. Clean living 1.1 Use of appropriate cleaning  Lecture/  Written
room, dining equipment, supplies and Demonstration Examination
room, bedrooms, materials  Demonstration
toilet and kitchen 1.2 Clean surfaces, floors, furniture  Observation
and fixtures
1.3 Make up beds and cots
1.4 Clean toilet and bathroom
1.5 Clean kitchen area,
utensils/table appointments and
kitchen appliances
1.6 Provide supplies for dining
room, living room, bedroom and
bathroom/toilet
1.7 Maintain clean and sanitize
room environment
2. Wash and iron 2.1 Check and sort soiled clothes,  Lecture/  Written
clothes linen and linen and fabric Demonstration Examination
fabric 2.2 Prepare washing equipment and  Demonstration
supplies  Observation
2.3 Perform laundry
2.4 Dry clothes, linen and fabric
2.5 Iron clothes, linen and fabric
2.6 Maintain regular housekeeping
and maintenance of laundry
area and equipment
3. Prepare hot and 3.1 Prepare ingredients according  Lecture/  Written

cold meals/food to recipes Demonstration Examination
3.2 Check “Mise en Place”  Demonstration
3.3 Cook soup as per menu  Observation
3.4 Cook vegetable dishes as per
recipe
3.5 Cook meat/poultry, fish/ seafood
dishes as per culinary method
3.6 Cook egg dishes as per client’s
preference
3.7 Cook pasta, grain and
farinaceous dishes as per recipe
3.8 Garnish cooked dishes
3.9 Prepare appetizers as per
requirement or client’s
preference
3.10 Prepare sauces as per recipe
3.11 Prepare cold desserts
3.12 Prepare pastry desserts
3.13 Prepare sandwiches
3.14 Store dry and liquid ingredients
4. Provide food and 4.1 Prepare dining area  Lecture/  Written
beverage service 4.2 Set-up table Demonstration Examination
4.3 Serve food and beverage  Demonstration
4.4 Clear table  Observation

ELECTIVE COMPETENCIES
(496 Hours)
Unit of Assessment
Competency Approach
1. Provide care 1.1 Explain the concepts and  Discussion  Questioning
and support to principles of caring, growth  Demonstration  Demonstration
infants and and development of  Observation
toddlers infants/toddlers
(50 hrs.) 1.2 Prepare infants / toddlers for
taking vital signs, bathing and
dressing
1.3 Clean, sterilize feeding bottles
and prepare milk formula
1.4 Prepare and introduce
adequate nutrition and semi-
solid food.
1.5 Prepare infant / toddlers crib.
2. Provide care 2.1 Explain the importance of  Discussion  Demonstration
and support to instilling personal hygiene  Demonstration  Observation
children practices to children crib.  Brainstorming  Questioning
(50 hrs.) 2.2 Maintain children’s
paraphernalia
2.3 Prepare children for taking
vital sign, bathing and
dressing
2.4 Perform after care activities
for materials and
paraphernalia
2.5 Determine nutritional food
requirements of children
3. Provide care 3.1 Explain the concepts and  Discussion  Questioning
and support to principles of basic nursing  Demonstration  Written exam
elderly care of the elderly  Brainstorming  Demonstration
(150 hrs.) 3.2 Identify appropriate physical,
emotional, spiritual and
intellectual needs.
3.3 Provide assistance in
promoting the appropriate
needs for roles,
responsibilities, rights,
freedom and activities of
elderly.
3.4 Provide adequate nutrition
and elimination
4. Provide care 4.1 Identify and explain the needs  Discussion  Questioning
and support to of people with special needs  Demonstration  Written exam
people with 4.2 Identify personal care and  Demonstration
special needs assistance needed for daily
(150 hrs.) living
4.3 Establish and maintain
appropriate relationship
4.4 Provide appropriate support
for people with special needs
4.5 Assist in oral and written
communication
4.6 Provide adequate nutrition
and elimination for people
with special needs

Unit of Assessment
Competency Approach
5. Assist in the 5.1 Explore workplace activities  Discussion  Questioning
care of animals and basic terminology  Demonstration  Written exam
(20 hrs.) 5.2 Maintain a clean workplace  Demonstration
5.3 Prepare for feeding
5.4 Feeding animals
5.5 Report basic animal behavior
and health status
6. Provide animal 6.1 Confirm workplace animal  Discussion  Questioning

care hygiene care routine schedules  Demonstration  Written exam
routines 6.2 Check animals  Demonstration
(20 hrs.) 6.3 Maintain a clean workplace
6.4 Complete hygiene and post
hygiene care of animals
7. Trim and Prune 7.1 Identify trimming and pruning  Discussion  Questioning
landscape requirements  Demonstration  Written exam
plants 7.2 Prepare for trimming and  Demonstration
(15 hrs.) pruning operations
7.3 Perform trimming and pruning
7.4 Perform post-trimming and
pruning activity
8. Perform 8.1 Determine requirements for  Discussion  Questioning

weeding and weeding and cultivation  Demonstration  Written exam
cultivation activity  Demonstration
(15 hrs.) 8.2 Prepare for weeding and
cultivation operations
8.3 Conduct weeding and
removal of volunteer species
8.4 Determine compacted soil
8.5 Cultivate compacted soil
8.6 Perform post-weeding and
soil cultivation activities
9. Water plants 9.1 Determine requirements of  Discussion  Questioning

(12 hrs.) watering / irrigating landscape  Demonstration  Written exam
plants  Demonstration
9.2 Prepare for watering /
irrigation activity
9.3 Conduct watering / irrigation
of plants
9.4 Perform post-watering /
irrigation activities
10. Control and 10.1. Identify requirements of  Discussion  Questioning

prevent plant preventing and controlling  Demonstration  Written exam
pest and plant pests and diseases  Demonstration
diseases 10.2. Prepare for application of pest
(14 hrs.) and disease prevention and
control measures
10.3. Apply pest and disease
prevention and control
measures
10.4. Perform post-prevention and
disease prevention and
control measures

3.2 TRAINING DELIVERY
The delivery of training should adhere to the design of the curriculum. Delivery should be
guided by the 10 basic principles of competency-based TVET.
 The training is based on curriculum developed from the competency standards;

 Learning is modular in its structure;
 Training delivery is individualized and self-paced;
 Training is based on work that must be performed;
 Training materials are directly related to the competency standards and the curriculum
modules;
 Assessment is based in the collection of evidence of the performance of work to the
industry required standard;
 Training is based both on and off-the-job components;
 Allows for recognition of prior learning (RPL) or current competencies;
 Training allows for multiple entry and exit; and
 Approved training programs are nationally accredited.
The competency-based TVET system recognizes various types of delivery modes, both on
and off-the-job as long as the learning is driven by the competency standards specified by the
industry. The following training modalities may be adopted when designing training programs:
 The dualized mode of training delivery is preferred and recommended. Thus programs
would contain both in-school and in-industry training or fieldwork components. Details
can be referred to the Dual Training System (DTS) Implementing Rules and
Regulations.
 Modular/self-paced learning is a competency-based training modality wherein the
trainee is allowed to progress at his own pace. The trainer just facilitates the training
delivery.
 Peer teaching/mentoring is a training modality wherein fast learners are given the
opportunity to assist the slow learners.
 Supervised industry training or on-the-job training is an approach in training designed
to enhance the knowledge and skills of the trainee through actual experience in the
workplace to acquire specific competencies prescribed in the training regulations.
 Distance learning is a formal education process in which majority of the instruction
occurs when the students and instructor are not in the same place. Distance learning
may employ correspondence study, audio, video or computer technologies.
 Project-based instruction is an authentic instructional model strategy in which students
plan, implement and evaluate projects that have real world applications.
3.3 TRAINEE ENTRY REQUIREMENTS
Trainees or students wishing to gain entry into these qualifications should possess the
following requirements:
 Must be able to read and write

3.4 LIST OF TOOL, EQUIPMENT AND MATERIALS
DOMESTIC WORK – NC II
Recommended list of tools, equipment and materials for the training of a maximum of 25
trainees for Domestic Work NC II are as follows:
TOOLS EQUIPMENT MATERIALS

QTY. ITEM QTY. ITEM QTY. ITEM
10 Brooms 1 Vacuum Cleaner 5 Cleaning Detergents
10 Dust Pans and 2 Toilet Caddies 5 Liquid Detergents
Brushes
10 Cleaning 2 “A” Frame Ladders 5 Cleaning Solutions
Implements
5 Water Hoses 1 Food Processor 5 Cleaners
5 Buckets 2 Grills 5 Toilet Disinfectants
10 Lint Free Cleaning 1 High Pressure 5 Toilet Bowl Swabs
Cloths Steamer
5 Squeegees 1 Microwave Oven 5 Drop Sheets
10 Scrubbing Foam 1 Oven (Elect./Gas) 5 Sanitizing Agents
10 Dish Pans 1 Refrigerator 2 Wax Paper/Aluminum
Foils
10 Dish Sponges 2 Tilting Skillets 5 Air Fresheners
5 Rubber Spatulas 1 Toaster 2 Napkins
5 Floor Mops 1 Electric Knife 5 Tablecloths/Linen
5 Spray Bottles 1 Blender/Juice Maker 5 Serving Cloths
5 Anti-Static Dusters 1 Rice Cooker 5 Tea Towels
5 Cobwebbers 1 Dish Washers 5 Clothing
10 Cleaning Rags 1 Driers 5 Cleaning Cloths
5 Dust Mops 2 Irons 5 btls. All-Purpose Detergents
5 Gloves 2 Ironing Boards 1 pk. Coffee, Tea, Cream
5 Aprons 1 Steam Pressers 1 Condiments
3 sets Utensils & 5 Disinfectants
Plates/Serving
Pieces
2 Pans 5 Drain Solvents
2 Beds 5 Garbage Bags
1 Broiler 5 Scouring Pads
1 Coffee Maker 3 Cooking Oils
1 Electric Opener 1 Ingredients
3 Garbage Disposal 1 Soiled/Defective Clothes
units
1 Portable Heater 5 Linen
1 Range (Elect./Gas) 5 Fabric
1 Stove (Elect./Gas) 5 Clothesline
1 Tilting Skillet 20 Clothes Pins

1 Washing Machine 5 Clothespin Bags
1 Weighing Scale 5 Clothes Racks
1 Bulletin Board 5 Sorting Baskets/Shelves
25 Armed Chairs 20 Hangers
2 Directional Signage 5 Stain Removing Agents
5 Emergency Lights 5 Fabric Softeners
3 Fire Extinguishers 5 Chlorine Bleach
3 Office Tables 5 Laundry Bags
3 Instructor’s Desks 5 Laundry Baskets
1 Conference Table 1 Food Items (Meat,
Vegetable, Seafood,
Poultry & Game, Stock,
Cold Food, Cereals,
Flour, Butter Sauces,
Fruits)
1 Computer Table 3 China Ware
3 Telephones 3 Glassware
2 Wall Clocks 3 Silverware
3 Steel Cabinets w/ 3 Cutlery
Locks
1 First Aid Cabinet Asrt. Wine/Spirits
2 Computer Units 1 set Chair (Dining)
1 Typewriter 1 Table (Dining)
3 Electric Fans 3 Ashtrays
2 Air Con Units 2 btls. Toothpicks
1 Overhead Projector 5 btls. Juice
1 Projector Screen 2 Bond Papers
1 Camera (Still or 2 Calendars
Video)
1 Multimedia 25 Folders
Equipment
1 Sound System 1 Logbook
10 Pencils
5 Marking Pens
2 White Boards
3 Whiteboard Markers
2 Whiteboard Erasers
1bx Transparency Acetate
5 Ballpens

Training Materials:
1. Mobilizing Action for the
Protection of Domestic Workers
from Forced Labour and
Trafficking in South-East Asia:
The Philippine Component
2. Establishing Professionalism in
the Workplace
3. Handouts/ Popsheets
6
Textbooks on Home
Management
4. Basic Home Management
Manual
5. Managing Household
6. Home Management Supervisory
7. Home Management
8. Household
9. Self Defense
10. First Aid
11. Training Manual for Home
Management
ELECTIVE
PROVIDE CARE AND SUPPORT TO INFANTS AND TODDLERS
5 pcs. Basin (small) 1 set Audio visual equipment 1 Bathing
(TV, multi-media/LCD package paraphernalia (baby
projector, LCD screen, bath tub, baby
CD player) toiletries, towel,
soap, shampoo, hair
brush/ comb)
1 set Thermometer
(Oral, rectal, axilla,
tympanic)
1 pc. Tray 1 pc. Bottle electric sterilizer 1 set Bathing toys
1 pc. Hot air sterilizer 1 set Toys for the crib
(mobile)
1 pc. Dummy (baby)
– use for bathing
Furniture / Fixtures 1 set Baby’s layette
1 pc. Infant crib 1 can Infant / toddler milk
formula
1 pc. Toddler bed 5 pcs. Blanket / comforter
1 pc. High chair 1 set Baby food products
(assorted)
1 pc. Table 1 set Feeding bottles with
cap, ring and nipple

Furniture/Fixtures/
Facilities
Dummies (baby and
toddler)
 Gates on stairs 1 set Feeding paraphernalia
 Covers on electrical
socket
 Fire exits and fire
extinguishers
 Cleaning materials
1 set Bibs / burping cloth

Toys
1. Crayons
2. Play Dough
3. Shape sorter Coloring
Book
4. Musical Mobile
5. Push & pull toys
6. Toys (assorted),
games and
accessories
Training Materials
1. Complete Early
Childhood
2. Baby Play
3. Mother and Care
Baby
4. Infant Care Feeding
Handouts/Manuals
References/Textbooks on
Infants and Toddlers Crib
Infants and Toddlers
Nutrition
Cleaning and Sterilizing
Feeding Bottles and
Preparing Milk Formula
IT related and instructional
video resources

PROVIDE CARE AND SUPPORT TO CHILDREN
Dummy (adult) Bathing paraphernalia and
1 set Feeding utensils 1 pc. - use for bathing 1 set toiletries
1 pc. Tray 1 set Children’s clothes
1 set Thermometer 1 set Bibs
(Oral, rectal, axilla, 1 set Grooming kit (hairbrush,
Furniture/Fixtures/
and tympanic) comb, nail scissors/nail
Facilities cutter)
Childcare workplace 1 set Oral hygiene (tooth brush,
toothpaste)
Play area with
appropriate toys and
padding
Cleaning materials
1 pc. High chair/ booster 1 set (detergent, soap, brushes
seat/portable seat and rags)
Other facilities, 1 set Disinfectants

equipment and
materials relevant to the
unit of competency.
1 Children food products

pack (assorted)
Training Materials
Story books e.g.
Cinderella, snow white,
etc.
Handouts/Manuals
Modules
Bathing, dressing and
taking vital signs on
Children
IT related and
instructional video
resources
- Children food recipe
- References/Textbooks
on:
o Children’s
Nutritional Food
Requirements
o Children’s
paraphernalia
o Personal Hygiene
Practices to
Children
o Children’s
paraphernalia and
toiletries

PROVIDE CARE AND SUPPORT TO ELDERLY
1 pack
– for Amount of feeding solution
1 pc. Basin 1 pc. Steam hot sterilizer Demo ordered by the physician
Urine specimen
5 pcs. container with cap
and label
Large specimen
container with cap
5 pcs. and label for stool
specimen
collection
Calibrated
measuring
1 pc. container
Furniture/Fixtures/
1 pc. Bed pan Facilities
Wooden tongue For a class of 25
1 pc. depressor trainees 2 pcs. - Whiteboard marking
1 - Lecture room pens
2 - Tables - Permanent marking
1 pc. Graduated pitcher 2 pcs. pens
1 Feeding 25 pcs. - Chairs with armrest
set paraphernalia
Assistive Devices 1 pc. Bed (ordinary)
1 pc. - walker/cane
1 pc. - commode Provision of:
- Parallel bars
1 pc. - crutches - Hand rails
1 pc. - Stethoscope
1 pc. - Wheelchair
 Morning and  Morning and evening
evening care care paraphernalia
paraphernalia
1 pc. - Dentifrice 5 pcs. - Tooth brush
1 pc. - Kidney basin 5 pcs. - Towel
1 btl. - Mouth wash solution
 Perineal care  Perineal care tray

tray 1 pc. - Jar with sterile cotton
1 pc. - Pick up forceps balls
2 pcs. - kidney basin
- Round nose
1 pc. forceps
- Pitcher with
1 pc. sterile H2
1 pc. - operineal pad
1 pc. - Dividing screen
1 pc. - Bed pan
1 pc. - T-bar

Facilities
 Special mouth Access to a  Special mouth care
care tray - workplace/ elderly tray
care center/ hospital
1 pc. - Drinking tube - indoor/outdoor 1 btl. - Mineral oil
facilities
1 pc. - Rubber irrigating - Non-purpose built 25 pcs. - Paper bag
bulb center or
1 pc. - Applicator - Purpose built center
Training Materials
- Meal pattern and
sample menu
- Model for basic nursing
practices
- Teaching aids
- Service outcomes
standard documents
- Legislation
- Organization policies
and practices
- Reading materials
- Hand outs
- Modules
- References/Textbooks
on:
o Basic Nursing Care
for the Elderly
o Elderly’s physical,
emotional, spiritual
and intellectual needs
o Elderly’s roles,
responsibilities,
rights, freedom and
activities
o Nutrition and
Elimination for the
Elderly
- IT related and
instructional video
resources

PROVIDE CARE AND SUPPORT TO PEOPLE WITH SPECIAL NEEDS
1 pack – Amount of feeding
for solution ordered by the
Demo physician
Feeding Urine specimen container
paraphernalia 1 set with cap and label
Basin Large specimen container
1 set with cap and label for stool
specimen collection
Calibrated measuring
container
1 pc. Bed pan
1 pc. Wooden tongue depressor
1 pc. Graduated pitcher
For a class of 25 Cleaning materials
trainees 1 set (detergent soap, brushes,
1 - Lecture room brooms, mops, rags, glass
wiper or squeegee)
2 - Tables Disinfectants
- Chairs with Beddings (blankets, draw
25 pcs. armrest 2 sets sheets or disposable draw
sheets, cotton draw sheets,
pillow and pillow cases)
25 pcs. - Pen
1 pc. - Bed (ordinary)
1 pc. Vacuum cleaner
Oral and
communication
Training Materials
equipment and
paraphernalia
Teaching aids
Hand outs
Modules
Caring for People with
Special Needs
Nutrition and Elimination for
people with special needs
Legal and legislative
requirements
IT related and instructional
video resources
Meal pattern and sample
menu

ASSIST IN THE CARE OF ANIMALS

1 unit  Computer with 2 pcs.  Marking pens
accessories
1 unit  LCD Projector with 1 pc.  Whiteboard
screen
50 pcs.  Meta cards
PLAYING TOOLS
1 pc.  Hamster wheel 25 pcs.  Animal record book
1 set  Balls (various
sizes/types)
1 set  dog bones
FEEDING
2 pcs.  Feeding bowl  Drinking dispenser / 2 packs  Animal feed formulation
Water bowl
1 set  Mixing bowl  Raw vegetables
(various sizes/ (assorted)
types)
2 pcs.  Spatula 2 packs  Food supplements
1 set  Measuring cup
Training/Learning
(various sizes/
Materials/ Textbooks
types)
1 set  Measuring spoon 2 titles  Common reference
(various sizes/ materials in Animal Care
types)
2 titles  Animal care dictionary
2 titles  Animal Welfare Act
2 titles  Relevant handbook/
manual
2 titles  Walking, Strolling and
Socialization
Techniques
2 titles  Handling Animal
Physical Activities
2 titles  Multimedia materials
PROVIDE ANIMAL CARE HYGIENE ROUTINES

 Cleaning 1 set/  PPE 2 pcs.  Marking pens
implements trainee
5 pcs. - Containers for 1 unit  Digital Camera 1 pc.  Whiteboards
waste
5 pcs. - Buckets 1 unit  Vacuum cleaner 50 pcs.  Meta cards
5 pcs. - Brooms 1 unit  Pressurized water 5 pcs.  Animal Record Book
sprayer

5 pcs. - Dust pans and 1 set  Animal tags (varies
brushes Furniture/Fixtures according to kind/
sizes)
5 pcs. - Water hoses 1 unit  Cabinet/Storage 1 set  Collar/Lace
Rack (varies according to
kind/sizes)
5 pcs. - Squeegees  Cleaning
Fixtures/Facilities
supplies/materials
5 pcs. - Floor mops  Animal Housing 1 set - Cleaning Cloths
5 pcs. - Spray bottles  Open workplace (at 1 set - Cleaning rags / mats
least 3 sq. m) (for animal cages)
 wash area and - Cleaning chemicals /
mess hall disinfectants
 Waste disposal 5 pcs. - Scrubbing foam
area
 Water source and
 Animal cages irrigation/spillway 25 pairs - Gloves
5 pcs.
(varies according to
kind / sizes) 25 pcs. - Aprons
 Sample Hayloft  Mouth guard / muzzle
(visit to farm) for dogs
(Plastic/stainless/
leather/wire/ cloth – or
according to kind and
size of animals. Refer
to sizing guide from
your local pet shop
 Grooming tools 25 pcs.  Towel

5 sets - Brushes  Sample nest boxes 5 sets  Appropriate animal
(For birds/ bats and shampoo and
butterflies) conditioner
 Appropriate Animal
5 sets - Nail trimmer 25 pcs. soap
- Grooming
5 sets shears 25 pcs.  Powder
25 pcs. - Toothbrush 5 pcs.  Cologne
25 pcs. - Ear cleaner 5 pcs.  Cleaning clothes
5 pcs.  Cleaning rags
5 pcs.  Scrubbing foam
25 pairs  Gloves
25 pcs.  Aprons
5 pcs.  Sanitizer/Deodorizer/
Cleanser
5 pcs.  Insecticide
5 pcs.  Hair blower
5 sets  Other Animal
accessories

TRIM AND PRUNE LANDSCAPE PLANTS
5 pcs. Hedge trimmers 1 pc. Chain saw Landscape plants
(HT): Power and (use of this equipment is
manual under strict gov’t regulation
– for demo purpose only)
5 pcs. Pruning shear or 1 pc. Telescopic shaft/high Sterilizing agent/pruning
secateur branch pruning chain compound (coal tar,
saws bituminous pruning
(use of this equipment is compound, latex paint
under strict gov’t regulation with fungicide,
– for demo purpose only)
5 pcs. Loping shear Boom or power sprayer
1 unit
(own or rent)
5 pcs. Pruning saw 1 can Lubricants/grease/oil
5 pcs. Bow saw 25 pcs. Record book
5 pcs. Pole/Tree pruner 25 pcs. pen
5 pcs. Ladder/adjustable
ladder
Early warning
1 set devices PPE
(traffic cones, warning tapes, Hard hat
warning signage)
5 pcs. Rake Gloves
5 pcs. Wheel borrow Ear masks/
Muff/plug
1 pc. Goggles
each
Overall / working clothes
Gas mask
Raincoat
Boots
Safety shoes
Safety belt
Safety apron
Training Materials

PERFORM WEEDING AND CULTIVATION
1 set Used and dirty tools 1 unit Lawn mower
and equipment (4.5 HP)
1 unit Grass cutter
Necessary tools (own or rent) Necessary supplies
1 pc. small bolo “dulos” 1 unit Soil cultivating machine  Chemicals
(own or rent)  Selective
Herbicides
1 set water hose with and  Wide spectrum
Facilities
without sprinklers)
1 pc. scythe (“Karit”) Landscape area 25 pcs. Notebook
5 pcs. Hole digger 25 pcs. Pen

5 pcs. Spade 25 pcs. Record book
5 pcs. Rake 1 can Lubricants/grease/oil
5 pcs. Trowel Cleaning paraphernalia
(broomstick, sacks, rags
1 set
etc.)
PPE
Hard hat
Gloves
Ear masks/
Muff/plug
1 pc. Goggles
each Overall / working clothes
Gas mask
Raincoat
Boots
Safety shoes
Safety belt
Safety apron
Training Materials
Landscape drawing plan
Manual on Landscaping
Maintenance System
Reference of Weed
species and “volunteer”
plants (“’invaders”)
Manual on LMS
List of weeds and
“volunteer plants”
Map of specific landscape
areas

WATER / IRRIGATE PLANTS
Access to
Plumbing tools – Water truck 25 pcs. Notebook
Watering/Irrigation
tools 5 pcs. Record book
 water hose with Watering / Irrigation
and without equipment 25 pcs. pen
sprinklers)
– Overhead irrigation: Cleaning paraphernalia
overhead sprinkler, 1 set (soap, scrubber,
pop-up etc. broomstick, rags, etc.)
– Drip irrigation 1 can Oil/lubricant/grease
– Furrow irrigation At least
10 diff. Landscape plants
types (assorted)
– Basin irrigation
PPE
Facilities (Protective/safety
devices)
Irrigation system Hard hat
installed
Landscape area Gloves
Ear masks/
Muff/plug
Goggles
Overall / working
1 pc. clothes
each Gas mask
Raincoat
Boots
Safety shoes
Safety belt
Safety apron
Training Materials
Manual/references on
plant and soil water
requirements
Manual on LMS

CONTROL AND PREVENT PLANT PEST AND DISEASES
5 pcs. Soil drencher 1 unit Boom or power
(accessory to the sprayer
garden hose) (Own or rent)
25 pcs. Notebook
5 pcs. Pruning shear or 1 unit Backpack sprayer
secateur (Own or rent) 5 pcs. Record book
5 pcs. Pruning saw 25 pcs. pen
Cleaning paraphernalia
(soap, water, scrubber,
1 set rags, broomstick, etc.)
Landscape plants
PPE
Facilities (Protective/safety
devices/gadgets)
Landscape area Hard hat
Gloves
Ear masks/
Muff/plug
Goggles
Overall / working
1 pc. clothes
each Gas mask
Raincoat
Boots
Safety shoes
Safety belt
Safety apron
Training Materials
Manual on pest and
diseases of landscape
plants
Manual/reference on OHS
Manual of pest and
diseases prevention and
control of landscape
plants
Manual of pest and
diseases prevention and
control of landscape
plants
FPA and OHS guidelines

3.5 TRAINING FACILITIES
Based on a class intake of 25 students/trainees
Area in Sq. Total Area in Sq.

Space Requirement Size in Meters
Meters Meters
Building (permanent) 104 sq. m.
Student/Trainee Working Space 1 x 1 m. 1 sq. m. 25 sq. m
Lecture/Demo Room 8 x 5 m. 40 sq. m. 40 sq. m.
Learning Resource Center 3 x 5 m. 15 sq. m. 15 sq. m.
Facilities/Equipment/ Circulation 6 x 4 m. 24 sq. m. 24 sq. m.
Area
3.6 TRAINER’S QUALIFICATIONS FOR DOMESTIC WORK NC II

DOMESTIC WORK – NC II
TRAINER QUALIFICATION
 Must be a holder of NTTC Level I in Domestic Work NC II
 Must be able to communicate in English and Filipino/vernacular
 Must have at least two (2) years job/industry experience*
*Optional
3.7 INSTITUTIONAL ASSESSMENT
Institutional assessment is undertaken by trainees to determine their achievement of units

of competency. A certificate of achievement is issued for each unit of competency.

SECTION 4 ASSESSMENT AND CERTIFICATION ARRANGEMENTS
4.1 To attain the National Qualification of DOMESTIC WORK NC II, the candidate must
demonstrate competence through project-type assessment covering all units listed in
Section 1. Successful candidates shall be awarded a National Certificate signed by
the TESDA Director General.
4.2 The qualification of DOMESTIC WORK NC II may be attained through –
4.2.1 Accumulation of Certificates of Competency (COCs) in the following areas –

4.2.1.1 Clean living room, dining room, bedrooms, toilet and kitchen
4.2.1.2 Wash and iron clothes, linen and fabric
4.2.1.3 Prepare hot and cold meals/food
4.2.1.4 Provide food and beverage service
4.2.2 Demonstration of competence through project-type assessment covering all
required units of qualification.
4.2.3 Depending on specific employer/workplace requirements, the candidate may

choose one or more from the following groups of elective competencies. Each
group will lead to the issuance of Certificate of Competency (COC).
4.2.3.1 Providing care and support for infants, toddlers and children
 Provide care and support to infants/toddlers
 Provide care and support to children
 Foster, social, intellectual, creative and emotional development
of children
 Foster the physical development of children
 Maintain healthy and safe environment
 Respond to emergency
 Clean living room, dining room, bedrooms, toilet and bathroom
 Wash and iron clothes, linen and fabric
 Prepare hot and cold meals
* Holders of unexpired Caregiving NCII or COC in providing care and

support for infants, toddlers and children shall be exempted from this
requirement.
4.2.3.2 Providing care and support for the elderly and people with
special needs
 Provide care and support to elderly
 Provide care and support to people with special needs
 Maintain healthy and safe environment
 Respond to emergency
 Clean living room, dining room, bedrooms, toilet and bathroom
 Wash and iron clothes, linen and fabric
 Prepare hot and cold meals
* Holders of unexpired Caregiving NCII or COC in providing care and

support for the elderly and people with special needs shall be
exempted from this requirement.
4.2.3.3 Provide care for animals
 Assist in the care of animals
 Provide animal care hygiene routines
4.2.3.4 Maintain plants and gardens

 Trim and prune landscape plants
 Perform weeding and cultivation
 Water/irrigate plants
 Control and prevent plant pest and diseases
* Holders of unexpired Landscape NCII or COC in maintaining

landscape area (soft scape) and shall be exempted from this
requirement.
4.3 Assessment shall focus on the units of competency. The basic and common units shall
be integrated or assessed concurrently with the core units.
4.4 The following are qualified to apply for assessment and certification:
4.4.1 Graduates of formal, non-formal and informal including enterprise-based

training programs.
4.4.2 Experienced workers (wage employed or self-employed).
4.5 Reassessment for a National Certificate shall be done only on the task/s that the
candidate did not successfully achieve.
4.6 A candidate who fails the assessment for two (2) consecutive times will be required to
go through a refresher course before taking another assessment.
4.7 Only certified individuals in this Qualification may be nominated by the industry sector
for accreditation as competency assessor.
4.8 Only accredited competency assessors are allowed to conduct competency

assessment, however trainers who are accredited competency assessors are not
allowed to assess their trainees.
4.9 Assessment of competence must be undertaken only in the TESDA accredited

assessment center. The performance assessment (demonstration of competence),
however, may be done in any venue or workplace duly designated by an accredited
assessment center.
4.10 The guidelines on assessment and certification are discussed in detail in the
Procedures Manual on Assessment and Certification.

COMPETENCY MAP
HOUSEHOLD SERVICES NC II
Receive and Practice

respond to Work with Demonstrate Practice basic Participate in Work in team occupational
Practice career
workplace others housekeeping workplace environment health and safety
work values professionalism
communication procedures communication procedures
Develop and Use Use relevant Utilize

Lead workplace Lead small practice Solve problems specialized Develop team
related to work mathematical technologies
communication teams negotiation communication and individual
activities method
skills skills
BASIC
Apply problem
COMPETENCIES
Collect, analyze Promote
solving and organize Plan and environmental
TR Domestic Work NC II (Amended)

techniques to information organize work protection
workplace
Maintain an effective Manage Establish Apply OHS practices

professionalism Apply quality
relationship with own and 5S in the
standards
COMMON
clients and customer performance in the workplace workplace
COMPETENCIES
Clean living room, Enforce access
Wash and iron Monitor activities Secure territorial
dining room, control and jurisdiction of the
clothes, linen and within area of
bedrooms, toilets and Identification system company
fabric responsibility
kitchen
CORE
Provide food and Enforce emergency
Prepare hot and cold beverage Prepare security
COMPETENCIES
meals response procedures reports
services
Promulgated February 2017

Provide care and Provide care and
support to infants and Provide care and Provide care and support to people Assist in the care of
toddlers support to children support to elderly with special needs animals
Complete animal Control and prevent
ELECTIVE
care hygiene routines Trim and Prune Perform weeding and plant pest and
Water/irrigate plants
landscape plants cultivation
COMPETENCIES
diseases
104
DEFINITION OF TERMS
1. Alcohol – naturally occurring and easily synthesized compound that induces intoxication when
consumed.
2. Ambiance – the combined atmosphere created by the décor, lighting, service, possible
environment (such as background music) and song, that enhances the dining or lodging
experience.
3. Barbecue – a cooking method involving grilling food over a wood or charcoal fire. Usually some
sort of rub, marinade or sauce is burdened on the item before or during cooking.
4. Bed and Bath Linen – items such as sheets, pillow cases, hand towels, bath towels,
washcloths and cloth bath mats.
5. Beddings – all bed linens such as sheets and pillow cases and all blankets, shams, dust
raffles, pillows, quilts, comforters, coverlets, mattress pads and bed spreads.
6. Blanch – to cook an item briefly in boiling water or hot fat before finishing or storing it.
7. Boil – a cooking method in which items are immersed in liquid at or above the boiling point.
8. Braise – a cooking method in which the main item, usually meat, is seared in fat, then
simmered in stock to another liquid in a covered vessel.
9. Broil – a cooking method in which items are cooked by a radiant heat source placed above
the food, usually in a broiler.
10. Carpet Sweeper – a handy type of sweeper used to pick-up dirt and particles from the carpet
surface.
11. Chop – to cut into pieces of roughly the same size. Also, a small cut of meat including part of
the rib.
12. Cuisine – food cooked and served in styles from around the world.
13. Cutlery – refers to knives and other cutting implements.
14. Deep Fry – a cooking method in which foods are cooked by immersion in hot fat; deep fried
foods are often coated with breadcrumbs or butter before being cooked.
15. Detergent – a chemical that acts like a soap and is used for cleaning numerous surfaces.
Detergents can be used effectively in hard water where ordinary soap not produce suds and
will leave a residue.
16. Dice – to cut ingredients into small cubes (1/4 inches for small, 1/3 for medium, ¾ inch for
large).
17. Disinfectant – a substance or means used to destroy pathogenic microorganisms.
18. Disinfection – a condition existing when infectious material or infection/s are removed.
19. Fillet – a boneless cut of meat, fish or poultry.
20. Flatware – it denotes all forms of spoons and forks.
21. Furniture, Fixtures & Eqpt. (FFE) – classification of fixed assets that have specified
depreciable lives, usually ranging from three to seven years.
22. Garnish – an ingredient that decorates, accompanies or completes a dish. Many dishes are
identified by the name of their garnishes.
23. Grill – a cooking technique in which foods are cooked by a radiant heat source placed below
the food. Also, the piece of equipment on which grilling is done.
24. Housekeeping – refers to cleaning and sanitizing rooms.
25. Linen – traditionally a cloth made from flax fiber but now, it is used to indicate sheets, pillow
cases, washcloths, cloth bath mats, towels, tablecloths and napkins.
26. Marinade – a method used in cooking to flavor and moisten foods, may be liquid or dry. Liquid
marinades are usually based on acidic ingredients such as wine or vinegar. Dry marinades are
usually salt-based.
27. Menu – a list of the chef’s dishes. A list in specific order of the dishes to be served at a given
time.
28. Mise en place – French phrase meaning “everything in its place”; a state of overall
preparedness, having all the necessary ingredients and cooking utensils at hand ready to use
at the moment work on a dish begins.
29. Microwave – a method of meat transfer in which electro-magnetic waves generated by a
device called a magnetron penetrate food and cause the water molecules in it to oscillate.
30. Mince – to chop into small pieces.
31. Panbroil – a cooking method similar to dry sautéing that simulates broiling by cooking an item
in a hot pan with little or no fat.
32. Panfry – a cooking method in which items are cooked in deep fat in a skillet over medium heat;
this generally involves more fat than sautéing or stir-frying but less than deep-frying.
33. Poach – a method in which items are cooked gently in simmering liquid.
34. Pressure Steamer – a machine that steams food by heating water under pressure in a sealed
compartment, allowing the steam to reach higher-than-boiling temperature. The food is placed
in a sealer chamber that cannot be opened until the pressure has released and the steam
properly vented from the chamber.
35. Roast – a dry heat cooking method in which items are cooked in an oven or on a spit over a
fire.
36. Sanitizer – a sanitizing substance or product. To sanitize is to prevent the spread of disease.
37. Saute’ - a cooking method in which items are cooked quickly in a small amount in fat in a pan
on the range top.
38. Silverware – tableware made of solid silver, silver glit or silver metal; silver plate made from
single strip of plated metal.
39. Simmer – to maintain the temperature of a liquid just below boiling. Also, a cooking method in
which items are cooked in a simmering liquid.
40. Spirits – are drinks obtained by distillation after fermentation from vegetables, grains, fruits,
plants and other substance with sugar or starch-based.
41. Squeegee – a cleaning instrument with rubber blade used for cleaning glass windows and
panels.
42. Steaming – a cooking method in which items are cooked in a vapor by boiling water or other
liquids.
43. Step Ladder – used to reach high objects.
44. Stew – a cooking method nearly identical to braising but generally involving smaller pieces of
meat and hence a shorter cooking time. Stewed items also may be blanched, rather than
seared, to give the finished product a pale color. Also a dish prepared by using the stewing
method.

ACKNOWLEDGEMENTS
The Technical Education and Skills Development Authority (TESDA) wishes to extend thanks
and appreciation to the many representatives of business, industry, academe and government
agencies who rendered their time and expertise to the development and validation of these Training
Regulations.
SR. CRISPINA N NEBREJA, RMI SR. ANNA R. RESURRECCION, RMI

Directress Head, Pastoral Team
Villa Maria Social and Educational Center Religious of Mary Immaculate
#53 M. Cuenco St., Sta. Mesa Heights #53 M. Cuenco St., Sta. Mesa Heights
Quezon City Quezon City
BRO. ROBERTO P. AWA-AO MS. AILYN C. BULFA

Pastor Domestic Worker
Rhoda Ministries Network Samahan at Ugnayan ng Mangagawang
Mezzanine, Glory to God Bldg., Sampaguita Pantahanan Sa Pilipinas (SUMAPI)
Mapayapa 3, Pasong Tamo #18, 12th Avenue, Brgy.Socorro, Murphy
Quezon City Cubao, Quezon City
MS. WINELYN G. AMIDA MS. LILIBETH M. TETISORA

Domestic Worker Domestic Worker
Samahan at Ugnayan ng Mangagawang Samahan at Ugnayan ng Mangagawang
Pantahanan Sa Pilipinas (SUMAPI) Pantahanan Sa Pilipinas (SUMAPI)
#18, 12th Avenue, Brgy.Socorro, Murphy #18, 12th Avenue, Brgy.Socorro, Murphy
Cubao, Quezon City Cubao, Quezon City
Members of the TESDA Board
TESDA EXCOM
The MANAGEMENT and STAFF of the TESDA Secretariat
 QSO
 TESDA Regional Offices (Regions NCR, VI, and XI)

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DOMESTIC WORK NC II

SOCIAL, COMMUNITY DEVELOPMENT AND OTHER

Technical Education and Skills Development Authority

HEALTH, SOCIAL, AND OTHER COMMUNITY

SECTION 1 DOMESTIC WORK NC II QUALIFICATION 1

SECTION 2 COMPETENCY STANDARD 2

 Basic Competencies 2-13

SECTION 3 TRAINING ARRANGEMENTS

3.1 Curriculum Design 81-82

SECTION 4 ASSESSMENT AND

COMPETENCY MAP 105

DEFINITION OF TERMS 106-107

SECTION 1 DOMESTIC WORK NC II QUALIFICATION

The DOMESTIC WORK NC II Qualification consists of competencies that a person must

The Units of Competency comprising this Qualification include the following:

UNIT CODE BASIC COMPETENCIES

UNIT CODE COMMON COMPETENCIES

UNIT CODE CORE COMPETENCIES

UNIT CODE ELECTIVE COMPETENCIES

A person who has achieved this Qualification is competent to be:

SECTION 2 COMPETENCY STANDARDS

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION

UNIT CODE : 500311105

2. Participate in 2.1 Team meetings are attended on time

3. Complete relevant 3.1 Range of forms relating to conditions of employment are

TR Domestic Work NC II (Amended) Promulgated February 2017 1

2. Medium 2.1 Memorandum

3. Storage 3.1 Manual filing system

4. Forms 4.1 Personnel forms

5. Workplace 5.1 Face-to-face interactions

6. Protocols 6.1 Observing meeting

TR Domestic Work NC II (Amended) Promulgated February 2017 2

1. Critical aspects of Assessment requires evidence that the candidate:

2. Underpinning 2.1 Effective communication

3. Underpinning skills 3.1 Follow simple spoken language

4. Resource The following resources MUST be provided:

5. Method of Competency MUST be assessed through:

6. Context of 6.1 Competency may be assessed individually in the actual

TR Domestic Work NC II (Amended) Promulgated February 2017 3

UNIT OF COMPETENCY : WORK IN TEAM ENVIRONMENT

UNIT CODE : 500311106

TR Domestic Work NC II (Amended) Promulgated February 2017 4

2. Sources of 2.1 Standard operating and/or other workplace procedures

3. Workplace context 3.1 Work procedures and practices

TR Domestic Work NC II (Amended) Promulgated February 2017 5

1. Critical aspects of Assessment requires evidence that the candidate:

2. Underpinning 2.1 Communication process

4. Resource The following resources MUST be provided:

5. Method of Competency may be assessed through:

6. Context of 6.1 Competency may be assessed in workplace or in a simulated

TR Domestic Work NC II (Amended) Promulgated February 2017 6

UNIT OF COMPETENCY : PRACTICE CAREER PROFESSIONALISM

UNIT CODE : 500311107

TR Domestic Work NC II (Amended) Promulgated February 2017 7

2. Resources 2.1 Human

3. Trainings and career 3.1 Participation in training programs

4. Recognitions 4.1 Recommendations

5. Licenses and/or 5.1 National Certificates