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List of Instructional Materials/Library Holdings: Program: Contact Center Services NC Ii (144 Hours) Name of Institution

This document lists the instructional materials and library holdings for the Contact Center Services NC II (144 Hours) program at AME-FIL Training and Skills Development Institute, Inc. It includes 10 books, 2 videos, 2 sets of slides, 30 audio recordings, and 6 electronic materials covering topics like computers, English grammar and language, telephone selling, call centers, and English accents. The materials support the 144-hour contact center services training program.
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0% found this document useful (0 votes)
180 views2 pages

List of Instructional Materials/Library Holdings: Program: Contact Center Services NC Ii (144 Hours) Name of Institution

This document lists the instructional materials and library holdings for the Contact Center Services NC II (144 Hours) program at AME-FIL Training and Skills Development Institute, Inc. It includes 10 books, 2 videos, 2 sets of slides, 30 audio recordings, and 6 electronic materials covering topics like computers, English grammar and language, telephone selling, call centers, and English accents. The materials support the 144-hour contact center services training program.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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TESDA-OP-CO -01-F16

(Rev.No.00-03/08/17)

LIST OF INSTRUCTIONAL MATERIALS/LIBRARY HOLDINGS

Program: CONTACT CENTER SERVICES NC II (144 HOURS)


Name of Institution: AME-FIL TRAINING AND SKILLS DEVELOPMENT INSTITUTE, INC.

No. of Copies
Date of Inspector’s
Title Classification* (where
Publication applicable) Remarks
The Amazing World of
Computers Book 2010 2
5 & 6 by Clifford Esteban
Study and Thinking Skills in
English Book 1998 2
by Lopez, et al
Speech and Oral
Communication Book 1999 2
by Cordero & Lopez
Literature of the World by
Book 2000 2
Lopez, Quimpo, et al
Warriner’s English and
Book 2000 2
Composition by Warriner
English in Use by Tayao,
Book 1990 2
Santos, et al
Spoken English for Filipinos
Book 1994 2
by Ballesteros
Language in Literature by
Book 1998 2
Ribo
Phoenix English by
Book 1991 2
Cabanilla & Gil
The Little Red Hand Book
for Call Center Agents by Book 2004 2
Rye Gutierrez
Basic Grammar in Use by
Book - 1
Raymund Murphy
Note *Classify whether journal, book, magazine, electronic materials available on electronic media
or in the internet, etc.
Columns 1-4 to be filled out by Institution/Company; Column 5 to be filled out by PO/Expert
Continue in additional sheet

Submitted by: Attested by:

SALVI T. VANGUNDA SALVI T. VANGUNDA


TVI Representative TVI Head
Date: Date:
Inspected by:

ROMELIA M. NUEZCA
PO UTPRAS Focal Person Expert
Date: Date:
TESDA-OP-CO -01-F16
(Rev.No.00-03/08/17)

LIST OF INSTRUCTIONAL MATERIALS/LIBRARY HOLDINGS

Program: CONTACT CENTER SERVICES NC II (144 HOURS)


Name of Institution: AME-FIL TRAINING AND SKILLS DEVELOPMENT INSTITUTE, INC.

No. of Copies
Date of Inspector’s
Title Classification* (where
Publication applicable) Remarks
Effective Telephone Selling
by Magna Vision Home Video 2012 1
Video
US Virtual Tour Slides 2007 2
What is a Call Center Video 2007 2
Audio
America is great - 30
Recordings
Grammar and Language
Electronic
Workbook - 1
Material
By Glencoe/Mc Graw-Hill
English Versant Sample
Electronic
Recording - 1
Material
By Youtube
The English Language for
Electronic
24 Accents - 1
Material
By Youtube
Philippine Call Center Electronic
- 1
Industry by PLDT Material
Call Center Training Electronic
- 1
Phone Etiquette 1& 2 Material
Note *Classify whether journal, book, magazine, electronic materials available on electronic media
or in the internet, etc.
Columns 1-4 to be filled out by Institution/Company; Column 5 to be filled out by PO/Expert
Continue in additional sheet

Submitted by: Attested by:

SALVI T. VANGUNDA SALVI T. VANGUNDA


TVI Representative TVI Head
Date: Date:
Inspected by:

ROMELIA M. NUEZCA
PO UTPRAS Focal Person Expert
Date: Date:

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