TeamViewer 10

Manual
Meeting

Rev 10.1-201412

TeamViewer GmbH • Jahnstraße 30 D-73037 Göppingen www.teamviewer.com

Table of Contents

1 About TeamViewer 4
1.1 About the software 4

1.2 About the manual 4

2 Basics 5
2.1 How TeamViewer works 5

2.2 Description of the main TeamViewer window 5

3 Meeting 10
3.1 Meeting functions - overview 10

3.2 Hosting a meeting 11

3.3 Joining a meeting 14

3.4 Schedule meetings 16

3.5 The role distribution in a meeting 22

3.6 Meeting Room 24

3.7 Overview of the TeamViewer Panel 24

3.8 Drawing on the screen during a TeamViewer session 33

3.9 Record meeting 34

3.10 Transmitting sound and video 36

3.11 Lock meeting 36

4 Computers & Contacts – Managing Contacts 38

4.1 The TeamViewer account 39

4.2 Computers & Contacts options 42

5 TeamViewer modules 58
5.1 The TeamViewer full version 58

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5.2 The TeamViewer QuickJoin module 58

5.3 TeamViewer Portable 59

5.4 The TeamViewer MSI Package 59

5.5 TeamViewer on mobile devices 60

5.6 Customizable modules 60

6 Installation & configuration 61

6.1 Installing the TeamViewer full version 61

6.2 Using TeamViewer on a terminal server 63

6.3 Activating the TeamViewer license 64

7 Options 66
7.1 Category General 66

7.2 Category Security 68

7.3 Category Remote control 69

7.4 Category Meeting 69

7.5 Category Computers & Contacts 73

7.6 Category Audio conferencing 76

7.7 Category Video 77

7.8 Category Custom invitation 78

7.9 Category Advanced 79

7.10 Policies for TeamViewer settings 86

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 1 About TeamViewer

1 About TeamViewer

1.1 About the software

TeamViewer is an intuitive, fast and secure application for remote control and meetings.As an
all-in-one solution, TeamViewer can be used to:

l Show your desktop for meetings, presentations or collaboration.

l Use the TeamViewer meeting function, e.g. for training sessions.

l Use the meeting apps for Android and iOS to participate in a meeting while being on the
road.

l Provide ad-hoc remote support to colleagues, friends or customers.

l Establish a connection between computers with different operating systems.TeamViewer

runs under Windows, Mac OS or Linux.

1.2 About the manual

This manual describes the use of TeamViewer for meetings.

Unless stated otherwise, the described functionality always refers to the TeamViewer full
version for Microsoft Windows.

Instructions are given on the assumption that the TeamViewer full version is already installed
on your computer.If you need help installing the program, read Section 6, page 61 first.

If you are looking for help about the TeamViewer remote control functions, please read the
TeamViewer Manual – Remote Control available separately on our website.

The Mac OS and Linux versions are mostly identical to the Windows version, although some of
the functions are not yet available.Feel free to use our free trial versions to get an idea of the
various functions and contact our Support team if you need further assistance.

Mac OS, iPhone and iPad are trademarks of Apple Inc.Linux® is a registered trademark of Linus
Torvalds in the US and other countries.Android is a trademark of Google Inc.Windows,
Microsoft and Outlook are registered trademarks of Microsoft Corporation in the US and other
countries.For simplification purposes, this manual refers to the operating systems Microsoft®
Windows® XP, Microsoft® Windows® Vista, Microsoft® Windows® 7 and Microsoft®
Windows® 8 simply as “Windows”.

All supported Windows Operation Systems can be found on our website http://www.team-
viewer.com/en/kb/38-Which-operating-systems-are-supported.aspx.

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 2 Basics

2 Basics

2.1 How TeamViewer works

With TeamViewer, you can easily and quickly start meetings or join them.With the use of a Meet-
ing ID (which is automatically generated by TeamViewer and forwarded by the initiator), parti-
cipants can connect to a meeting.The minimum requirement for connecting is the TeamViewer
full version or a corresponding module and the Meeting ID.

All TeamViewer connections are highly encrypted and are thus protected from being accessed
by third parties.For detailed technical information regarding connections, security and data
privacy in TeamViewer, see the security statement on our website at http://www.team-
viewer.com/products/security.aspx.

2.2 Description of the main TeamViewer window

The main TeamViewer window is divided into the Remote Control and Meeting tabs.

The main TeamViewer window.

2.2.1 The Remote Control tab

More Information about the use of TeamViewer for remote control, support or home office
can be found in the TeamViewer Manual – Remote Control.

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 2 Basics

2.2.2 The Meeting tab

The Meeting tab is divided into the following two areas:

Host meetings

To host an Online Meeting with TeamViewer, select from the following options.

Description

Instant Meeting: Click the icon to host an instant meeting (see Section 3.2.1 , page 11).

Video call: Click the icon to host a video conference (see Section 3.7.4 , page 29).

Conference call: Click the icon to host a conference call (see Section 3.7.7 , page 31).

The Host Meetings area.

With the links Schedule a meeting and My meetings, you can create meetings for later use
(see Section 3.4 , page 16) and manage planned meetings (see Section 3.4.3 , page 19).

Join meetings

In the text fields Meeting ID and Your name, you can enter a Meeting ID and your name.The
Meeting ID is a unique number that is being created individually for every meeting and serves
for joining meetings.During a meeting, your name is visible to all participants (see Section 3.7.2 ,
page 26).

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 2 Basics

The Join Meeting area.

To join a meeting, enter the aforementioned data in the text fields and click the Join meeting
button.If the initiator of the meeting specified a password, it must be entered in the dialog that
will open.Otherwise, you are connected directly to the meeting (see Section 3.3 , page 14).

2.2.3 The menu bar of the main TeamViewer window

The menu bar is located along the upper edge of the main TeamViewer window and contains
the menu items Connection, Extras and Help.

The menu bar of the main TeamViewer window.

Connection

The Connection menu features the options Invite Partner... and Setup unattended
access....These two options are not relevant to hosting or joining a meeting.You can find
further information in the TeamViewer Manual – Remote Control.

To quit TeamViewer, click Exit TeamViewer.

Extras

The Extras menu contains the following options:

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 2 Basics

l To access the settings (see Section 7 , page 66) click Options.

l To play or convert videos of recorded TeamViewer sessions (see Section 3.9.1 , page 34),

click Play or convert recorded session... .

l To recommend TeamViewer to others, click Tell-A-Friend.

l To access the log files created by TeamViewer (especially if needed by the TeamViewer
Support team for analysis purposes), click Open log files... .

l To activate your license key on this computer, click Activate license (see Section 6.3 ,
page 64).

l To display available license updates, click Check for license updates.

Help

The Help menu contains the following options:

l If you need help with TeamViewer, you can access our Support website by clicking
TeamViewer web help.

l To open up the TeamViewer website, click TeamViewer website.

l To view a brief introduction in TeamViewer, click How it works….

l To provide feedback on TeamViewer, click Feedback.

l To check whether you are running the latest version of TeamViewer, click Check for new
version.

l To obtain information about TeamViewer and the currently active license, click About.

2.2.4 The status bar of the main TeamViewer window

The status bar is located along the bottom edge of the main TeamViewer window.It contains a
status light indicating the status of your connection as well as a button for accessing
Computers & Contacts (see Section 4 , page 38).

The status bar of the TeamViewer main window.

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2 Basics

The status light has the following three positions:

l Green: Ready to connect.You can start or join a meeting.

l Yellow: Authenticating.The authentication process for setting up a TeamViewer session

has started.You or your partner must enter a password.

l Red: The connection was aborted or no connection could be established.

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 3 Meeting

3 Meeting

This section describes the use of the meeting function of TeamViewer using the TeamViewer
full version as an example.

You can use this function to present your screen to other people via the Internet.

To start a meeting, you need the TeamViewer full version.To join meetings, you can use the
TeamViewer full version, the QuickJoin module, a web browser or the TeamViewer for meet-
ings app for iOS and Android.For more detailed information about the TeamViewer modules,
see Section 5, page 58.

Recommendation: To participate in meetings, it is recommended to connect directly to the

meeting via a dynamic link.The link is available in an invitation message from the initiator of the
meeting.By following the link, you are automatically connected to the meeting without the
need to enter further data.For more information, see Section 3.3.1, page 15.

3.1 Meeting functions - overview

The Meeting function provides the following options:

l Start instant meetings with up to 25 participants or present your screen to individual per-
sons.

l Plan meetings in advance and export them as a meeting request to Microsoft Outlook
where you can conveniently invite participants.

l Managing meetings: Manage scheduled meetings using the My meetings function integ-
rated in TeamViewer.

l Join meetings without TeamViewer software via web browser.

l Start meetings via the TeamViewer QuickConnect button to present individual windows
(see Section 3.2.2 , page 13).

l Join meetings while you are on the road using the Android and iOS app TeamViewer for
meetings.

l Start a video conference or conference call with contacts without prior connection set-up.

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 3 Meeting

Examples

l Use the Meeting function for training sessions.

l Present individual applications to demonstrate their handling to participants.

l Give your PowerPoint presentation via the Internet to customers all over the world.

l Exchange ideas with colleagues at other locations.Use the different communication

means offered by TeamViewer (e.g. chat, video conferencing or Voice over IP).

Note: Please note that the number of possible meeting participants depends upon your
license.The current licensing overview is located on our website: http://www.team-
viewer.com/licensing/index.aspx.

3.2 Hosting a meeting

You can start instant meetings with TeamViewer to exchange ideas with colleagues or custom-
ers on a short notice or to present your screen to them.If you just want to present individual
windows, you can also start a meeting via the TeamViewer QuickConnect button.In addition,
you can schedule meetings to start them at a later point in time.

3.2.1 Hosting an instant meeting

In this section, you learn how to start an instant meeting and then how to invite participants to
this meeting.

Start a meeting with a single click.

To host an instant meeting, follow these steps:

1. Open up TeamViewer.

2. Click the Meeting tab.

3. In the Host meeting area click the icon.

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3 Meeting

4. You just started a meeting.

The TeamViewer Panel will open (see Section 3.7 , page 24).

5. Invite participants and make additional adjustments before you transfer your screen.

To invite participants to a meeting that has already started, follow these steps:

1. In the Participants widget within the TeamViewer Panel (see Section 3.7.2 , page 26), click
the button.

2. If you're logged into your TeamViewer account, continue with step 3, if not, continue with
step 3.1.

3. Invite participants to the meeting.

l Select the contact you wish to invite from the list.

The contact will receive an invitation message, which he must confirm.

l Click Per e-mail or telephone….

The Invite participants dialog will open.

1. If necessary, change message text in the dialog to meet your requirements.

l To send the message with your standard e-mail program, click the Open as e-
mail button.

l To send the invitation text via other communication channels, such as social
networks, chats, or intranet, click the Copy to clipboard button.

Hint: You can also invite participants via telephone or otherwise.For this purpose, you
simply pass the Meeting ID displayed in the Participants widget and, if necessary, the
corresponding meeting password.

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 3 Meeting

3.2.2 Hosting a meeting via the QuickConnect button

Note: To be able to use this function, you will need a TeamViewer account (see Section 4.1 ,
page 39).

With the QuickConnect function, you can present any application window or folder to a
computer or contact in your Computers & Contacts list or even collaborate with the partner in
this window.The QuickConnect button is displayed at the upper side of all windows.

The QuickConnect button in an application window.

To establish a connection to a contact using the QuickConnect button, follow these

steps:

1. Open up TeamViewer.

2. Log in to your TeamViewer account (see Section 4.1.3 , page 41).

3. Open the application that you would like to present to your computer/contact.

4. Click the QuickConnect button in the title bar of the application window.

5. Select the computer/contact to which you would like to present the application window
to.Activate the Allow partner to interact option if you would like to allow your partner
to control the respective application as well.

Your contact receives a message about the desired connection request that must be
confirmed.

6. If your contact agrees the connection, only the selected application is transmitted.Other
windows or applications are not visible to your contact.

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 3 Meeting

With a click on the QuickConnect button, all available connection contacts are displayed.

The QuickConnect button can be deactivated for all or only individual applications, if
needed.Likewise, you can change the position of the button.These settings are available in the
TeamViewer options in the category Advanced (see Section 7.9 , page 79).

The QuickConnect button can also be deactivated directly via the button itself as described
below.

To deactivate the QuickConnect button in a window, follow these steps:

1. Click the QuickConnect button of an opened window.

2. In the lower area, click the Disable this feature link.

A dialog with the option of disabling the button in all applications or just this applic-
ation will open.

3. If you want to deactivate the QuickConnect button only for this application, activate the
Disable the QuickConnect button only for this application button.

4. Click the Disable button.

5. The QuickConnect button is deactivated.This setting can be undone in the advanced

options of TeamViewer (see Section 7.9 , page 79).

3.3 Joining a meeting

If you want to join a meeting, you have several options:

Use either

l the link for joining meetings which you received from the initiator,

l the TeamViewer QuickJoin module,

l the TeamViewer full version,

l or your web browser.

The easiest and quickest way to join a meeting is to use the link from an invitation message.No
additional data has to be entered and you are connected directly to the meeting.

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 3 Meeting

3.3.1 Joining a meeting via a link/web browser

You received an invitation message with a link for participating in a meeting.

If you received an invitation message for a meeting, it contains a link in the form
https://go.teamviewer.com/mXXXXXXXX (each "X" corresponds to a number between 1-
9).By following the link, the web browser will open and you are connected to the meeting
without the need to enter additional data.

In this process, the TeamViewer QuickJoin module is temporarily executed on your computer-
.It already contains the Meeting ID and, if necessary, the meeting password and connects auto-
matically to the meeting.For more information about the TeamViewer QuickJoin module, see
Section 5.2, page 58.

You received a Meeting ID and want to connect to the meeting via web browser.

To join a meeting via a web browser, follow these steps:

1. Open the following URL in your web browser: https://go.teamviewer.com.

2. Enter the Meeting ID in the Meeting-ID text field.

3. Click the Join meeting button.

4. If the initiator specified a meeting password, enter the meeting password in the sub-
sequent dialog.Confirm your entry by clicking on the Log On button.

The Meeting window will open.

5. You see the screen of the presenter and can interact with the participants via the
TeamViewer Panel (see Section 3.7 , page 24).

Note: If you cannot execute any other application on your computer, click the browser
version link before executing step 3.The Meeting window then opens in the browser.This
method requires the installation of Flash version 10 or higher and is limited in its scope of
functions compared to the application-based methods.

3.3.2 Joining a meeting with the TeamViewer QuickJoin module

With the TeamViewer QuickJoin module, you can easily and quickly join meetings.

To join a meeting with the TeamViewer QuickJoin module, follow these steps:

1. Start the QuickJoin module.

2. Enter the Meeting ID in the Meeting ID text field.

3. Underneath it, enter your name in the Your name text field.

4. Click the Join button.

5. If the initiator specified a meeting password, enter it in the subsequent dialog.Confirm

your entry by clicking on the Log On button.

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 3 Meeting

The Meeting Room window will open.

If the initiator starts the meeting or it is already under way, the screen of the
presenter will be shown.

6. You can see the screen of the presenter and can interact with the participants using the
TeamViewer Panel.

3.3.3 Joining a meeting with the TeamViewer full version

Another option of joining meetings is to use the TeamViewer full version.As a meeting parti-
cipant, it does not offer any additional functions compared to the QuickJoin module.

To join a meeting with the TeamViewer full version, follow these steps:

1. Open up TeamViewer.

2. Click the Meeting tab.

3. In the Join Meeting area, enter the Meeting ID in the Meeting ID text field.

4. Underneath it, enter your name in the Your name text field.

5. Click the Join meeting button.

6. If the initiator specified a meeting password, enter it in the subsequent dialog.Confirm

your entry by clicking on the Log On button.

The Meeting Room window will open.

If the initiator starts the meeting or it is already under way, the screen of the
presenter will be shown.

7. You can see the screen of the presenter and can interact with the participants using the
TeamViewer Panel.

3.4 Schedule meetings

Note: To be able to use this function, you will need a TeamViewer account (see Section 4.1 ,
page 39).

TeamViewer provides the option of scheduling meetings in advance.These meetings are stored
in your TeamViewer account so they are available at any time.Microsoft Outlook can be used to
conveniently invite participants and manage scheduling dates via its calendar function.In the
following section, you can learn more about this function.

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 3 Meeting

Simple schedule a meeting.

3.4.1 Schedule meetings in Microsoft Outlook

You have the option to schedule meetings directly in Microsoft Outlook.During the installation
process of TeamViewer, the TeamViewer Meeting Add-In is installed to Microsoft
Outlook.Using this Add-In, you can quickly and easily schedule TeamViewer meetings without
the need to leave Outlook and switching to the TeamViewer application.

The TeamViewer Add-In can be called up in the Microsoft Outlook menu under Start | New
Meeting.

The TeamViewer Meeting Add-In for Microsoft Outlook.

To schedule a meeting in Microsoft Outlook, follow these steps:

1. Open Microsoft Outlook.

2. Click the New Meeting icon in the Start tab.

A new meeting invitation will open.If you are not logged into your TeamViewer
account already, a dialog box will open where you must log in (see Section 4.1.3 ,
page 41).

3. You can now invite participants and use further functions offered by Outlook.

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 3 Meeting

You can make changes to the meeting data at any time.These will synchronize bidirectionally
between Microsoft Outlook and TeamViewer.Afterwards, you can then send updated meeting
changes via Outlook.

All TeamViewer meetings will still be saved in My Meetings (see Section 3.4.3 , page 19) and can
be called up or managed in any TeamViewer full version.

Note: If desired, the Meeting Add-In can be deactivated or removed within the Outlook and
TeamViewer options.

3.4.2 Schedule meetings in TeamViewer

To schedule a meeting, follow these steps:

1. Open up TeamViewer.

2. Click the Meeting tab.

3. In the Host Meeting area, click the Schedule a meeting link.(If you are already logged
in to TeamViewer with your TeamViewer account, proceed with step 6.)

The TeamViewer - Sign In dialog will open.

4. Log in to your TeamViewer account by entering your username and password.

The Schedule a Meeting dialog will open.

5. Enter the desired data.

6. Click the Save button.

The My Meetings dialog (see Section 3.4.3 , page 19) dialog will open.

7. If Microsoft Outlook is installed on your computer, a new meeting request is opened in

Outlook.

8. You can now use Outlook to invite participants or use other functions offered by Outlook.

Note: If Microsoft Outlook is not installed, the dialogs My Meetings and Invite Parti-
cipants open.Participants must then be invited as described under Section 3.2.1, page 11.

Note: An installation of Microsoft Outlook is not necessary for scheduling meetings.

The Schedule a Meeting dialog

This dialog provides the options described below.

Options Description

Subject Enter a title for your meeting in the text field.

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 3 Meeting

Options Description

Start Set a date and time as well as the time zone for the start of your meeting.

End Set a date and time for the end of your meeting.

Password If you want to assign a password for the meeting, enter it in the text field.
(optional)

Save meet- If activated, the meeting is retained in My Meetings after its start.You do
ing for not have to re-invite participants and can start the meeting directly (see
later reuse Section 3.4.4 , page 21).Otherwise, you cannot use the meeting again.

Configure To define conference call data for the meeting, click the link.
Conference
You can select from:
Call
l No conference data for audio.

l Use TeamViewer conference data for audio.

l Use custom conference data for audio.

In the Schedule a Meeting dialog, you can create scheduled meetings.

3.4.3 Managing scheduled meetings

You can easily manage your scheduled meetings from anywhere using your TeamViewer
account.Scheduled meetings are linked to a TeamViewer account and are not stored locally on a
computer.This means that all your scheduled meetings are available as soon as you log in to any
TeamViewer using your account.

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3 Meeting

Centrally managing all scheduled meetings.

Example: You are scheduling a meeting on your desktop computer.However, you want to use
your laptop to host it since it features a webcam.For this reason, log in to TeamViewer with
your TeamViewer account on your laptop and the meeting scheduled on your desktop
computer will be available.

That is, you can start a meeting from any computer, regardless of the computer on which it was
scheduled.

To manage your scheduled meetings, follow these steps:

1. Open up TeamViewer.

2. Click the Meeting tab.

3. In the Host Meeting area, click the My meetings link.

The TeamViewer - Sign In dialog will open.

4. Log in with your TeamViewer account (see Section 4.1.3 , page 41).

The My Meetings dialog will open.

The My Meetings dialog

This dialog contains your scheduled meetings with Subject, Start and Meeting ID.In addition,
it provides the options described below.

Button Description

New Meeting To schedule a new meeting, click the New Meeting… button.The Sched-
ule a Meeting dialog will open (see Section 3.4.1 , page 17).

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 3 Meeting

Button Description

Start To start a scheduled meeting, select it and click the Start button.The Meet-
ing window will open.

Hint: A meeting can also be started by double-clicking it.

Edit... To edit a scheduled meeting, select it and click the Edit... button.

Delete To delete a scheduled meeting, select it and click the Delete button.

Invite... To invite participants to the selected meeting, click the Invite...

button.The Invite Participants dialog will open.

Close To close the My Meetings dialog, click the Close button.

In the My Meetings dialog, you can schedule and manage meetings.

3.4.4 Recurring meetings

A useful function for the scheduling of a meeting is the Save meeting for later reuse option
in the Schedule a Meeting dialog.

Scheduling recurring meetings.

If this option is activated for a meeting, the meeting is permanently retained in My

Meetings.Hence, the settings you performed and the Meeting ID are being saved.

This offers the following advantages:

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 3 Meeting

l Participants have to be invited only once.

l The Meeting ID does not have to be communicated repeatedly.

l Regular meetings can be started faster.

If the option is not activated, the meeting cannot be used again and is removed from My Meet-
ings after a certain period of time.

Example: To discuss the tasks for the week and exchange information, you want to host an
online meeting in your department at the beginning of every week.Hence, you are scheduling
a meeting for next Monday and activate the Save meeting for later reuse check box.At the
end, you send an invitation to your department.In the future, all the participants can connect
to your meeting at any time using the same link and Meeting ID in each case.

3.5 The role distribution in a meeting

There are different roles in a meeting.TeamViewer differentiates between Organizer,
Presenter and Participant.

3.5.1 The organizers

The organizer takes over the control in a meeting.The initiator of a meeting is always an organ-
izer.The organizer can assign most of the rights that provides him/her with the opportunity to
ensure that the meeting runs smoothly.The organizer role cannot be dropped (i.e. participants
who have been named as organizers remain organizers until the end of the meeting).Within a
meeting it is also possible to name several organizers.

3.5.2 The presenter

The presenter transfers his or her screen in a meeting.At the beginning of a meeting, it is
always the initiator.The presenter role can be passed on to any meeting participant by the
organizer or presenter.Each meeting always has only one presenter since only one participant
can transfer his or her screen at a time.

3.5.3 The participants

A participant in a meeting is anyone who connects to a meeting.

Each participant can be assigned another role as well as certain rights by the presenter and
organizers.

3.5.4 The rights of meeting participants

During a meeting, the presenter and the organizers have the option of assigning rights to indi-
vidual participants.Using the Participants widget allows restricting the actions of participants
or assigning additional rights to them.

Click the display name of the participants and enable or disable the desired option.

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The organizer, presenter or a participant has the following rights and possibilities:

Description Organizer Presenter Participant

Allow file Allow/Deny participants to provide

ü
sharing files via the file box.

Allow chat Allow/Deny participants to provide

ü
files via the file box.

Send chat Send participants a chat message.

ü ü ü
message...

Lock this Block participation in meetings.

ü
meeting

Invite... Invite participants to the meeting ü

End meeting End the ongoing meeting. ü

Leave meet- Leave the ongoing meeting (the

ü ü ü
ing meeting does not end)

Allow/Deny Allow/Deny participants to talk via

ü
Audio Voice over IP.

Edit name... Change the display name of indi-

ü
vidual participants.

Allow control Allow/Deny participants to control

ü
the computer.

Remove par- Removes the participant from the

ü
ticipant meeting

Allow audio Allow participants to use the audio

ü ü
functions (VoIP, Conference Call)

Allow video Allow/Deny participants to transfer

ü
their video via webcam.

Allow draw- Allow/Deny participants to draw on

ü
ing the screen with the whiteboard.

Allow point- Allow/Deny participants to use the

ü
ing Pointer.

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 3 Meeting

Description Organizer Presenter Participant

Assign as Assign participants to organizers.

ü
organizer

Assign as Pass on the presenter role to

ü ü
presenter another participant.

3.6 Meeting Room

The Meeting Room appears after you connected to a meeting as a participant and it has not yet
been started by the initiator.

If no screen contents are transferred, theMeeting Room is shown.

As a participant, you also see the waiting room if the presenter stopped the transmission of his
or her screen (see Section 3.7.3 , page 27).

The Meeting Room contains information about the current meeting (e.g. name of presenter,
subject, date, time, Meeting ID or conference call data).

Hint: If the participants use your personalized QuickJoin module with custom design, the
meeting room is adapted to the design of the module (see Section 5.6 , page 60).

3.7 Overview of the TeamViewer Panel

The TeamViewer Panel provides different functions during a meeting.

After the start of a meeting, it will open on the side of the initiator as well as on the side of the
participants.

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The TeamViewer Panel.

The available functions and widgets are described in detail in the following sections.

The TeamViewer Panel itself has the following properties:

l It can be placed anywhere on the screen.As a result, important parts of the screen are
not being hidden.

l It is transparent.If you present your screen, the panel is not visible to the participants.

l Individual widgets can be detached from the panel.Drag the widgets from the panel and
adjust the size and position individually.Alternatively, click the icon to detach the
respective widget from the TeamViewer Panel.

l The panel can be minimized to the edge of the screen using the icon on the left side of
the panel.

l With the icon at the left side of the panel, all participants except for the presenter can
display the meeting window in full-screen mode.

3.7.1 Menu bar options

The menu bar is located at the top edge of the panel.Clicking on the icons calls up different
functions.

Function Description

Closes all ongoing meetings.

Close all
connections

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Function Description

Opens the My video widget (see Section 3.7.4 , page 29).

Video

Opens the Audio widget ().

Audio

Opens the Chat widget (see Section 3.7.8 , page 32).

Chat

Opens the File box widget (see Section 3.7.9 , page 32).

File box

Opens the Whiteboard widget (see Section 3.8 , page 33).

Whiteboard

The context menu of the icon provides the opportunity (depending on your
role) to call up the Participants and Screen sharing widgets or to perform
Functions
Scaling settings for the display of the meeting window.

3.7.2 The Participants widget – Seeing and managing participants

For the organizers, the Meeting ID and optionally also the Meeting password are displayed in
the upper area of the widget.As an organizer, you also have the option to invite participants to
the meeting by clicking the Invite... button (see Section 3.2.1 , page 11).

In the lower area, you can see all the participants of the meeting.Depending on your role, you
also have the following options:

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 3 Meeting

Icon Description Organizer Presenter Participant

Click the display name and assign

More individual rights to every participant
ü ü
Options (or via the drop-down menu (see
display name) Section 3.5.4 , page 22).

Click the icon to block the meeting

ü
(see Section , page 37).

Click the button to invite additional

ü
participants to the meeting.

Click the icon to allow/deny indi-

Mute/Unmute vidual participants to communicate
ü
(next to the via Voice over IP.
name)

Click the icon in the widget header

Options and select from the following
options:

l Participants can see each

other: If activated, all the
ü
names of the meeting par-
ticipants are visible to every-
one in the Participants
widget.

l Close: Closes the widget.

Click the icon to allow/deny indi-

Allow/Deny vidual participants to control your
Remote computer. ü
Control (next
to the name)

3.7.3 The Screen sharing widget – Managing displayed contents

This widget is only available to the presenter.

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As the presenter, this widget allows you to see your desktop from the perspective of the parti-
cipants.This gives you an overview of which monitor and which of your windows are visible for
the participants.

You have the following options:

Icon Description

Click the icon and via the drop-down menu select the monitor (if
several monitors are connected) or the applications to be transferred.

With Advanced selection… , you can also perform the following

settings in the Application Selection dialog:

l Show TeamViewer Panel: If activated, the TeamViewer Panel

of the presenter is visible within the meeting window for all par-
ticipants.

l Present all windows: If activated, all windows of the screen are

presented.

l Present new windows: If activated, only newly opened win-

dows are presented.

l In the bottom area, select individual windows to be presented.

Click the icon to pause the presentation of your screen.The image on

Pause present- the side of the participants will be "frozen" until you click the icon-
ation .This allows you to perform changes or edit sensitive data without the
participants seeing it (e.g. entry of a password).

Click the icon to stop presenting your screen (the participants will
Stop the screen enter the meeting room).
sharing.

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Icon Description

Click the icon to continue the presentation of your screen.

Resume present-
ation

Click the icon in the widget header and select from the following
Options options:

l Remove wallpaper: If activated, your wallpaper will be

removed.

l Share computer sounds and music: If activated, all sounds of

the presenter’s computer will be transmitted to the participants
(see Section 3.10 , page 36).

l Quality: In the submenu, select the display quality of your

presentation (see Section 7.4 , page 69).

l Record meeting: Record the meeting (see Section 3.9 , page 34).

l Close: Closes the widget.

3.7.4 The Videos widget – Transfer video via webcam

If you want to be seen by the participants, you can use the video transfer via webcam for this
purpose.

The following section describes how you can establish a video transfer to the participants.In the
same vein, other participants can also establish a video transfer to you.

If several participants transfer their video, then all participants can see each other in a separate
video widget.

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To start a video transfer, follow these steps:

1. Open the My video widget.

2. Move the mouse over your profile picture and click the icon  .

Your webcam video will be transmitted.

3. To stop transmitting webcam video, click the icon  .

Video Options

With Video Options, you can make changes to your camera settings.To do so, click the icon
in the widget header.

Change the size of your transmitted video or select Video settings to display advanced video
options.

The Video Options menu will open (see Section 7.7 , page 77).

Video conference

If several participants transfer their video, the Videos widget will open.

This widget displays all transferred videos in a grid.You can detach individual videos from the
widget via drag & drop and reattach them.With the icon in the widget header, you can
adjust the video size of the transferred videos or close the widget.

If the widget is detached from the TeamViewer panel , you can enlarge individual video
windows by clicking the video windowThe selected video window will then be presented in focus
and enlarged.

3.7.5 The Audio Widget – Transfer voice

To talk to Meeting participants, use the Audio widget. Choose whether you want to use Voice
over IP or conference calls.

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3.7.6 Voice over IP

Through transmitting audio over the internet via Voice over IP (VoIP), telephone calls with the
participants are not necessary as you can talk live with your partners after a few mouse click-
s.We recommend using a headset.

To establish an audio transfer, follow these steps:

1. Open the Audio widget.

2. Select the Voice over IP radio button.

3. Click the icon to activate the microphone.

4. Set the desired volume for your speakers and microphone.

5. To deactivate the microphone, click the icon again.

Audio Options

To access the audio options, click the icon in the widget header and select the Audio
settings option (see Section 7.6 , page 76).

3.7.7 Telephone
If not all of the participants have a headset at hand, you can also start a conference call as an
alternative to Voice over IP.

To start a conference call, follow these steps:

1. During a running session, click Audio/Video | Audio in the Remote Control window.

The Audio widget will be opened.

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2. Click the Telephone radio button.

3. Select your country.

4. To generate the conference PIN, click the Please retrieve here link.

5. Call the service number listed above it.

You will be asked to enter the conference PIN using the keys on your telephone
keypad.

6. Enter the Conference PIN.

7. You will be instantly connected to all of the participants that have joined the conference
call with the same PIN.

As an organizer, you can specify your own conference call data via the icon in the widget
header.To do so, simply enter the desired data in the text field in the Configure Conference
Call dialog.

3.7.8 The Chat widget – Transmitting text messages

The widget enables meeting participants to chat with each other.

If the meeting has more than two participants, you can select the recipients of your message
via the drop-down list below the input field.

As an organizer, you can also click the icon in the widget header to disable the Participants
can chat with everyone option.Afterwards, participants can only send chat messages to
organizers and the presenter.

3.7.9 The File box widget – Providing files

Session participants can share files with one another via the File box widget.

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To do so, drag and drop the desired file into the widget or click the icon to select a file using
the Windows Open dialog box.

Once you have shared the file, you can open either the file or its containing folder by clicking
the icon next to the file and selecting the desired option from the context menu.At the
remote computer, the shared file appears in the widget and you can download it by clicking the
icon.
To remove the file from the widget, select the Remove from file box option in the context
menu.

Hint: The option Open or Save… can be reached by double-clicking the file within the
widget.

3.7.10 The Whiteboard widget – Drawing on the screen

3.8 Drawing on the screen during a TeamViewer session

The widget displays a drawing box for all meeting participants. With the the drawing box tools,
you can draw or write on the screen as desired.

To allow participants to draw on the screen, the presenter first has to enable the drawing box
via the On/Off switch.If the presenter sets the switch to Off, the participants can no longer
draw on the screen.Only the presenter can save or delete any drawings.

To open the Whiteboard widget, in the Remote Control window, click Audio/video | white-
board during a running session.Then select a tool and draw within the Remote Control
window.The connection partner can likewise draw on the screen.

Via the Save button you can save drawings as screenshots.Delete all drawings by clicking the
Delete button.

The following tools are available:

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Tool Description

Shows/Hides all previous drawings and allows/denies participants to draw.

On/Off

Pauses the drawing mode and lets you control the computer normally.The
Control same can be achieved with a right click on the desktop.
mode

Lets you make freehand drawings.With a right click on the icon, color and the
Pen size can be selected.

Used for highlighting texts.With a right click on the icon, color and the size can
Highlighter be selected.

Lets you delete parts of a drawing.With a right-click on the icon, you can adjust
Eraser the size of the eraser.

Lets you draw a rectangle.With a right-click on the icon, you can determine the
Rectangle frame and fill color as well as the width of the line.Press CTRL while drawing to
draw a square.Press SHIFT to center the rectangle.Press CTRL+SHIFT to draw
a square with center alignment.

Lets you draw an ellipse.With a right-click on the icon, you can determine the
Ellipse frame and fill color as well as the width of the line.Press CTRL while drawing to
draw a circle.Press SHIFT to center the ellipse.Press CTRL+SHIFT to draw a
circle with center alignment.

Lets you write a text.With a right-click on the icon, you can determine the font
Text size, color and type.

Lets you draw a speech bubble.Click on any position to create the speech
Speech balloon.Write your text and then click again to define the direction of the
balloon speech balloon.With a right-click on the icon, you can determine the font size,
color and type.

3.9 Record meeting

This function is only available to the presenter.

3.9.1 Recording a meeting

Note: If you want to record all of your meetings automatically, navigate to the options
under Extras | Options in the main window and select Meeting | Auto record meeting.You

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can select the storage location of the files in the advanced options under Section 7.9,
page 79.

During a meeting, you have the option of recording the meeting as a video.The recording is
made in TeamViewer's own .TVS file format.

The presenter's screen content and sound as well as the webcam videos and VoIP will be recor-
ded.

To record a meeting, follow these steps:

1. During a meeting, click the icon in the widget header of the Screen sharing widget.

2. In the drop-down menu, click Record meeting | Start recording.

Your meeting is being recorded.

3. To end the recording, click Record meeting | Stop in the drop-down menu.Al-
ternatively, you can also end the meeting.

4. The meeting recording is stopped.

A dialog for saving the file will open.

Note: You can select the storage location of the files in the advanced options under
Section 7.9, page 79.

Note: To be able to record participant’s webcam video and VoIP, they must give their
permission.

3.9.2 Playing a recorded meeting

To play a recorded meeting, follow these steps:

1. In the menu bar of the main TeamViewer window, click Extras | Play or convert recor-
ded session... .

2. Choose the desired file.

The Open dialog box will open.

3. Click the Open button.

The video clip will be played back in TeamViewer.You will have the usual options for
playing a video file.

Hint: Double-click the file in Windows Explorer to play it.TeamViewer will automatically start
and play back the recorded session.

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Convert a recorded meeting to AVI

Recorded meetings can be converted to the AVI video format for further processing.

To convert a recorded session, follow these steps:

1. Follow the above instructions for playing a recorded meeting.

2. In the Recorded session window, click the icon.

The Open dialog box will open.

3. Configure the settings as desired.To do so, use the drop-down lists and the Configure...
or Browse... buttons.

4. Click the Start Conversion button.

5. The selected video is converted.

3.10 Transmitting sound and video

With TeamViewer you can transmit video and sound from the presenter's computer to the
participants.

TeamViewer recognizes when fast moving images are displayed on the remote computer and
optimizes the video transmission accordingly.you can also view this video in real time on your
own computer.For example, if a video is being played during a presentation, all participants can
view this video in real time on their computer.

Sound transmission enables participants to hear, e.g., system sounds or music being played on
the presenter's computer.

As the presenter, you can stop computer sound transmission by clicking the icon in the
screen sharing widget during a meeting and deactivating the Share computer sounds and
music option, or turn off the function by default in the settings (see Section 7.4 , page 69).

The improved transmission of video can be deactivated in the settings (see Section 7.3 ,
page 69).

Note: Best possible transmission quality requires a local network or high bandwidth connec-
tion.

3.11 Lock meeting

If you block a meeting, participants can only join the meeting after confirmation.

This has the following effects on participation in a meeting:

l Participants can only join the meeting if an organizer permits them to join.

l Participants who are removed from a blocked meeting, cannot again participate in the
meeting.

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To lock a meeting, follow these steps:

1. Host a spontaneous meeting.

2. Open the participant widget in the meeting panel.

3. Click the icon  next to the Meeting ID.

Participants can only join a meeting after confirmation.

4. The meeting is blocked.To unblock the meeting, click the icon  .

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 4 Computers & Contacts – Managing Contacts

4 Computers & Contacts –

Managing Contacts

In Computers & Contacts, you can centrally manage computer and contact data of
TeamViewer connection partners.

You can see at a glance which computer or contact is available and you can start a meeting
directly.Computers & Contacts also offers other useful functions similar to an instant messen-
ger.

The Computers & Contacts list is linked to your TeamViewer account.This means that your
contact information is not tied to a specific computer but is stored in a central location.This lets
you access your contacts from any computer running TeamViewer.

Computers & Contacts shows you at a glance which computers and contacts are online.

Some functions of the Computers & Contacts list are not described in this manual because they
are particularly used for Remote Support with TeamViewer.This includes the integrated system
health checks, service cases and notifications.You can find further information in the
TeamViewer Manual – Remote Control.

Computers & Contacts offers the following advantages:

l See your computers and contacts online.

l Quickly set up a connection without the need to enter connection information.

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 4 Computers & Contacts – Managing Contacts

l Access and manage your computers and contacts from anywhere in the world.

l Send messages to your contacts using the Group Chat, Offline Messages and Blacklist fea-
tures.

l Manage computers and contacts in groups and add your own notes to them.

l Predefine connection settings for individual computers, contacts and groups.

l Set your own availability status.

l Direct start of a meeting with individual computers or contacts.

l Allows scheduling meetings.

l Video calls with up to 10 persons.

l Personal and professional presentation with profile pictures.

Note: Computers & Contacts is a component of the TeamViewer account.To be able to use
it, you have to register once for a TeamViewer account (see Section 4.1.1 , page 39).

4.1 The TeamViewer account

Note: You do not need a TeamViewer account to use TeamViewer.

Note: There is no extra charge for using a TeamViewer account.You can create and use a
TeamViewer account for free.

With a TeamViewer account, you can save information regarding your computers and contacts
in a central location and manage your Computers & Contacts from anywhere.

A TeamViewer account is required for using the following TeamViewer functions:

l TeamViewer QuickConnect.

l Computers & Contacts list

l Schedule and manage Meetings.

l Web Login.

4.1.1 Creating a TeamViewer account

To create a TeamViewer account, follow these steps:

1. In the TeamViewer main window, click Computers & Contacts on the

status bar.

The Computers & Contacts window will open.

2. In Computers & Contacts, click the Sign Up button.

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This launches a wizard which will guide you through the process of creating a
TeamViewer account in two easy steps.

3. In the Create TeamViewer account - Step 1 of 2 dialog box, enter your Username, E-
Mail and Password.

4. If you want to subscribe to our newsletter, activate the Subscribe to our free news-
letter check box.

5. Click the Next button.

You will receive an e-mail with a validation link at the address provided.

6. In Create TeamViewer account - Step 2 of 2, you will be able to set up permanent

access to this computer.To do so, enter any Computer name (for identification) and Pass-
word (random password you can use for connections to this computer).

7. If you want to configure TeamViewer on this computer as a system service, activate the I
want to control this computer from remote check box.

8. Click the Next button.

9. Click the Finish button.

10. To finish creating your TeamViewer account, click the validation link in the e-mail you
received.

11. You have now successfully set up your TeamViewer account.

If you want to make any changes later on, such as to your e-mail address or password, use the
Account Management options.There you can also link your Premium or Corporate License to
your account (see Section 7.5 , page 73).

Creating a TeamViewer account via the website.

Hint: You can also create a TeamViewer account on our website.Enter the following URL in
your web browser: http://login.teamviewer.com.Click the Sign Up link to create a new
account.

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4.1.2 Managing your TeamViewer account

You can manage your TeamViewer account settings either via a web browser or directly in
TeamViewer options (see Section 7.5 , page 73).

To manage your account settings in a web browser, follow these steps:

1. Enter the following URL in your web browser: https://login.teamviewer.com.

2. Enter your TeamViewer account login information in the E-Mail and Password fields.

3. Click Log On.

The user interface of the TeamViewer Management Console and Computers &
Contacts will load.

4. Click the Edit profile link in the upper right-hand corner.

A window containing your account settings will open.

5. You can now apply changes to your personal information.

4.1.3 Logging in and out of your TeamViewer account in Com-

puters & Contacts
With your TeamViewer account, you can log in to any Computers & Contacts list on any
TeamViewer full version.Thus the TeamViewer functions that require a TeamViewer account
are available to you.

To log into Computers & Contacts with a TeamViewer account, follow these steps:

1. In the main TeamViewer window, click the Computers & Contacts but-
ton on the status bar.

The Computers & Contacts window will open.

2. Enter your account information in the E-Mail and Password fields.

3. Click Log On.

4. You are now logged in and your Computers & Contacts appear.

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You can log into your account from any TeamViewer.

To log out of your TeamViewer account in Computers & Contacts, follow these steps:

1. In the upper part of Computers & Contacts, click on your display name.

A drop-down menu will open.

2. Select Sign Out.

3. You are now signed out of your TeamViewer account.

To make logging back in easier, you have the option of remembering your username and pass-
word or signing in automatically.To do so, check the corresponding boxes.

Caution: Never activate the Remember me and Remember my password options on an

external (public) computer.Also, remember to log out whenever you leave this computer.

Note: If you own a Premium or Corporate license with your license linked to your account,
this license will also be valid for unlicensed TeamViewer installations as long as you are
logged in.

Note: You can set up two factor authentication for your TeamViewer account.The account is
therefore protected with a temporary numerical code as well as the email and pass-
word.You can obtain further information about two factor authentication from the
TeamViewer Manual – Management Console.

4.2 Computers & Contacts options

Below is a description of the available actions in Computers & Contacts.

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Action Description

Create new groups (see Section 4.2.2 , page 44) and service cases via the context
menu of the icon or add contacts (see Section 4.2.4 , page 46) and remote
computers (see Section 4.2.4 , page 46) to your Computers & Contacts list.

Service cases are a component of the service queue, which is used for the organ-
ization of support requests.Additional information about this is available from the
TeamViewer Manual – Management Console.

Via the context menu, open the following TeamViewer functions:

l Open Management Console...: Opens the TeamViewer Management Con-

sole.The Management Console will open in your default browser and you
are logged in automatically with your TeamViewer account.

l Open service queue...: Opens the service queue in the TeamViewer Man-
agement Console.

l Opens the chat...: Opens the chat window (see Section 4.2.7 , page 51).

Starts searching your Computers & Contacts list (by group name, account name
Search or ID) as soon as you enter something into the search field.

Account In the top section of Computers & Contacts, click on your display name.A drop-
menu down list appears, letting you select your availability status.Your current status is
bar also graphically displayed in the TeamViewer tray icon.

You have the choice between

l Online

l Busy

l Away

l Show as offline

Note: If you are inactive for more than five minutes, your availability status
will automatically be set to Away.

In addition, you can call up the account management in TeamViewer via the Edit
profile... menu item (see Section 7.5 , page 73).Furthermore, you can expand or
collapse all groups with the option Expand groups or Collapse groups as well as
log off from your account with Log off.

If the Computers & Contacts window is big enough, you can call up additional functions at the
bottom of the Computers & Contacts list:

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Action Description

Adds your Computers & Contacts list to the computer on which you
are logged in.For details concerning the procedure see Section 4.2.4,
page 46.

Creates a new computer.For more information, see Section 4.2.4,

page 46.

Creates a new contact.For more information, see Section 4.2.4,

page 46.

Creates a new group.You can use groups to group your computers

and contacts by any criteria (clients, colleagues, friends, etc.).For
more information, see Section 4.2.2, page 44.

Persons from Adds the contact from one of your recent sessions to your Computers
recent sessions & Contacts list.To do this, click the name.

4.2.1 Online status of computers/contacts

Status Description

Indicates that the contact or computer is accessible via TeamViewer.

Online

Indicates that the contact or computer is online but busy.

Busy

Indicates that the contact or computer is online but away.

Away

Indicates that the contact or computer is currently not accessible via TeamViewer.

Offline

4.2.2 Adding groups

To create a new group, follow these steps:

1. Click the button.

2. In the context menu, select the option Add new group.

The Add Group dialog will open.

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3. In the Group name field, enter the name of the new group.

4. Click the OK button.

5. A new group is created and appears in Computers & Contacts.

Note: Computers and contacts that are not currently online are listed in a separate "Offline"
group by default.To learn how to deactivate this option, see Section 7.5, page 73.

4.2.3 Share groups

You have the option to share groups from your Computers & Contacts list with individual
contacts from your list.In this way, entire groups can be made available to other contacts
quickly and easily.

You can find further information in the TeamViewer Manual – Remote Control.

To share a group, follow these steps:

1. Select a group in your Computers & Contacts list.

2. In the context menu (right click) of the group choose the Share option.

The Share group dialog box will open.

3. Click the Add… button.

The Add user dialog box will open.

4. Select the contact from the list with whom you would like to share the group.

5. Click the OK button.

6. Edit the permissions if necessary.

7. Click the OK button.

The contact will receive a message, which he must accept.

8. You have shared a group.The contact can view the shared group in his Computers &
Contacts list and can connect to the computers and contacts within this group.

The icon is displayed next to the group name of a group you have shared with any of your
contacts.

The icon is displayed next to a group name of a group that has been shared with you by
someone else.

Note: You can share one or more groups with as many contacts as you like.

Hint: Tip: By clicking on Share in the context menu (right click) of a contact, you can see
which group(s) are being shared with the contact.Further groups can be shared with the
contact through that option as well.

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The Share group dialog box

The Share group dialog box displays the contacts with whom you have shared the respective
group.Furthermore, you have the following options:

Description

Add… Click the button to share the selected group with a contact.

Remove Select a contact from the list and click the button to stop sharing a group with
this contact.

Permissions Select from the drop-down list which permissions you would like to grant the
contact for the shared group.

l Read: The contact can view the shared group in his Computers &
Contacts list and can connect to the computers and contacts within this
group.The contact cannot make changes to the group (delete or
rename contacts, add contacts, etc.).

l Read/Write: The contact can view the shared group in his Computers
& Contacts list and can connect to the computers and contacts within
this group.The contact can make changes to the group (delete or
rename contacts, add contacts, etc.).

4.2.4 Adding computers/contacts

You can add computers or contacts either by TeamViewer ID (computers) or TeamViewer
account (contacts).

Contacts may include multiple computers.This is the case when a contact is logged into multiple
TeamViewer modules.Another advantage of creating a contact is that it allows you to connect
with the same person regardless of what computer he/she is using.

TeamViewer IDs, on the other hand, are associated with only one computer. You can connect
with a computer, but you do not know who is operating it.

Connecting with a TeamViewer ID might be a good idea if:

l The other side is not logged in to a TeamViewer account.

l The computer is unattended (such as a server).

l You are connecting to your own computer.

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You can add both TeamViewer accounts as well as TeamViewer IDs to Computers & Contacts.

To create a new computer/contact, follow these steps:

1. Select the group to which you wish to add a new computer/contact.

2. Click the button.

3. In the context menu, select the Add remote computer or Add contact option.

The Add computer/contact dialog box will open.

4. Configure the settings as desired.

5. Click the OK button.

6. A new computer/contact is created and appears in your list.

The Add computer/contact dialog box

The Add computer/contact dialog box lets you configure certain settings when adding a
computer/contact or a new group to Computers & Contacts.This dialog box also lets you save
connection information for certain computers, contacts or groups.

The following settings can be configured:

Setting Description

TeamViewer ID / In this field, enter the TeamViewer ID or the account name of the
name or e-mail contact that you wish to add to Computers & Contacts.

Password (for If you are adding a TeamViewer ID to Computers & Contacts, you can
TeamViewer ID enter the remote computer's personal password in this field.
only)

Alias (only for Enter a display name for the added computer/contact in this field.
TeamViewer ID)

Group Select the group that you wish to add your computer/contact to from
the drop-down list.

Description Enter any additional information about the computer/contact.

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4 Computers & Contacts – Managing Contacts

Setting Description

Advanced Click this button to create parameters for connecting to the computer-
/contact.

Advanced Properties

In the Add Group or Computer/Contact dialog, you can use the advanced settings to define
parameters for individual computers/contacts or entire groups.However, they only affect
remote control sessions.For more information, please refer to the TeamViewer Manual –
Remote Control.

To save connection parameters for specific computers, contacts or groups, follow

these steps:

1. Log into Computers & Contacts using your TeamViewer account (see Section 4.1.3 ,
page 41).

2. Right-click the desired computer, contact or group.

3. Select Properties from the context menu.

The Properties dialog box will open.

4. In the dialog box, click Advanced.

5. Enter the desired parameters.

6. Click the OK button.

7. You have now created parameters for establishing a connection to the selected com-
puter, contact or group.

The following parameters can be defined:

Parameter Description Possible values

Remote res- From the drop-down list, select the desired resol- l Inherited
olution ution on the remote computer upon connecting.
l Don't change

l Best fit

Window From the drop-down list, select whether you l Inherited

would like the remote computer's screen to
l Windowed
appear in full screen mode upon connecting.
l Full screen

l Maximized

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4 Computers & Contacts – Managing Contacts

Parameter Description Possible values

Scaling From the drop-down list, select how you would like l Inherited
the remote computer's screen to look upon
l Best fit
connecting.
l Scaled

l 100% (ori-
ginal)

Quality From the drop-down list, select the desired display l Inherited
quality upon connecting.
l Automatic

l Optimize
speed

l Optimize qual-
ity

l Custom

Initial monitor From the drop-down list, select the monitor to be l Inherited
transmitted first upon connecting.
l Primary mon-
itor

l All monitors

l Monitor X

Authentication From the drop-down list, select how you would like l Inherited
mode to log onto the remote computer upon connect-
l TeamViewer
ing.
authentication

l Windows
authentication

Remote input From the drop-down list, select whether you wish l Inherited
to allow the remote partner to control the
l Enable
computer and see his/her screen upon connect-
remote input
ing.
l Disable
remote input

l Disable
remote input
and show
black screen

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4.2.5 Creating a quick connection from Computers & Contacts –

Prompt for confirmation
For connections using prompt for confirmation, you will be able to connect without the need to
enter a password.Instead, TeamViewer will send a direct connection request.The connection
partner may accept or decline the request.

To establish a connection via prompt for confirmation, follow these steps:

1. Select the contact in Computers & Contacts.

2. From the context menu (right-click), select Remote control (prompt for confirmation)
or Presentation (prompt for confirmation).

A dialog box containing the request will pop up on your contact's computer.You part-
ner can confirm access by clicking Allow.

Confirm the dialog to join the meeting.

3. The connection will then be established.

Note: You can also use this connection type to establish a connection to computers.

4.2.6 The computer or contact context menu

You reach the computer or contact context menu by right-clicking on a computer/contact.

Please note that depending on the type of computer or contact, not all functions will be avail-
able.

The context menu offers the following functions:

Function Description

Remote control (prompt for confirm- Starts a connection to your contact without
ation) password query (see Section 4.2.5 , page 50).

Presentation (prompt for confirmation)

Remote control (using password) Establishes the appropriate connection to the

computer/contact.You can find additional
File transfer ( )
information in the TeamViewer Manual –
VPN ( ) Remote Control.

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Function Description

Video call (prompt for confirmation) Starts a video conference with the contact.

Opens the Chat dialog (see Section 4.2.7 ,

Send message page 51ee section , page ).

Opens a Windows dialog box so that you can

Send file send a file to the selected contact.You can
find further information in the
TeamViewer Manual – Remote Control.

Wake up Wakes up the computer via Wake-on-

LAN.This function is only available for offline
computers and must be configured first in
order for this function to work.More inform-
ation can be found in the TeamViewer Manual
– Wake-on-LAN.

l Assign to account...: Assigns the com-

More... puter to your account (see Section 4.2.8 ,
page 54).

l Delete: Permanently deletes the com-

puter/contact.

l Shares: Opens the Shares dialog box

(see Section 4.2.3 , page 45).

l Properties: Opens the Properties dia-

log box.This dialog box offers the same
functions as the Add com-
puter/contact dialog box (see
Section 4.2.4 , page 46).

Alerts Alert messages for integrated system health

checks.

Notifications Messages and news that affect your

TeamViewer account (see Section 4.2.9 ,
page 56).

4.2.7 Chatting via Computers & Contacts

You can send a message to any computer/contact.If the computer/contact is not currently
online, he/she will receive the message as soon as TeamViewer is started or the contact logs
into his/her TeamViewer account.

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If your computer/contact is already online, he/she will receive the message immediately and
you can begin exchanging messages in real time.

Moreover, you can call up many useful functions from within the Chat window.

Note: TeamViewer chats are encrypted end-to-end.

To send a message to a computer/contact, follow these steps:

1. Open the context menu of the desired computer or contact (right-click the com-
puter/contact).

2. Click on the icon.

The Chat dialog box will open.

3. Type your message in the input field at the bottom.

4. Activate the RETURN KEY on your keyboard.

Your message appears in the top section and is sent to your computer/contact.

5. If your computer/contact is online, he/she can respond to your message directly.You can
also send additional messages.

Note: To be able to send messages to a computer, you must have established a secure
connection to this computer previously at any time.

To invite other contacts to a group chat, follow these steps:

1. Start a chat with a contact as described above.

2. In the Chat window, click the icon.

The Add Participant dialog will open.

3. Select the desired computer or contact.

4. Click the Invite button to send the invitation.

5. Your contact has now been invited to the chat.

The selected computer/contact receives the invitation.If the invitation is accepted,

he/she will appear as a participant in the current chat dialog box and can join the con-
versation.

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If you are connected with more than one chat partner, they will be displayed in the left part of the
window.

Note: If your computer/contact is offline, he/she will receive all messages sent to him/her
upon logging back in, even if the dialog box is closed in the meantime (does not apply to
chats with several participants).

Note: You can only invite contacts to an existing chat with several participants who are
currently online.

Note: A chat with multiple participants is only possible with contacts.You can only invite addi-
tional participants from within an existing chat with one of your contacts.

Available Chat window operations

In the Chat window, all chats with computers, contacts, or in groups will be displayed. Select a
chat and send messages to the chat partners.

Chat window from which TeamViewer connections can be started.

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 4 Computers & Contacts – Managing Contacts

In the chat window you can call up other chat functions for interacting with the chat partners.
The possibilities for group chats are restricted compared to chats with computers or contacts.

Menu Description

Click the button to invite other computers or contacts to a group

chat. The participant must confirm the request.
Add participant...

Click the icon to set up a remote control session to the chat partner.
The chat partner must confirm the request.
Remote Control
(prompt for
confirmation)

Click the icon to start an online meeting with the chat partner. You
present your screen content. The chat partner must confirm the
Presentation
request.
(prompt for
confirmation)

Click the icon to start a video conference with the chat partner. The
chat partner must confirm the request.
Video call (prompt
for confirmation)

Click the symbol to call up additional options for the current chat.

Choose from the following options:

l Add participant...: Select this option to invite other com-

puters or contacts to a group chat.

l Rename conversation...: Select this option if you want to

rename a group chat. The option is only available for group
chats.

l Delete chat record...: Select this option to delete the current

chat record. The chat record for the chat partner remains
intact.

4.2.8 Assigning a computer to your TeamViewer account

For some TeamViewer functions, it must be guaranteed that the computer you are working
with belongs to you.Therefore, computers must be assigned to your TeamViewer account for
the use of the following functions:

l Monitoring by the integrated system health checks.

l Wake-on-LAN (see TeamViewer Manual – Wake-on-LAN)

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4 Computers & Contacts – Managing Contacts

l Remote Monitoring and Asset Tracking with ITbrain™.

l Easy access without password.

l Policies for TeamViewer settings (see Section 7.10 , page 86).

There are two methods for assigning a computer.Locally via the TeamViewer options, or
remotely via your Computers & Contacts list.

Assigning a computer to your TeamViewer account locally

Assign a computer that you would like to wake up with Wake-on-LAN for example to your
TeamViewer account in the local TeamViewer options of the computer.With this method you
can also assign computers to your account that are not in your Computers & Contacts list.

To assign the computer to a TeamViewer account, follow these steps:

1. Open up TeamViewer.

2. In the main menu, click Extras | Options.

The TeamViewer settings dialog box will open.

3. Select the category General.

4. Under Account assignment, click the Assign to account… button.

The Assign to account dialog box will open.

5. Enter the email address of your TeamViewer account in the E-mail text field.

6. Enter the password of your TeamViewer account in the Password text field.

7. Click the Assign button.

Falls sich der Computer nicht in Ihrer Computer & Kontakte-Liste befindet, wird er
zu dieser hinzugefügt.

8. You have assigned the computer to your TeamViewer account.

Assigning a computer to your TeamViewer account remotely

Assign a computer from your Computers & Contacts list that you would like to wake up with
Wake-on-LAN for example to your TeamViewer account via the context menu.The computer
must be in your Computers & Contacts list and be configured for unattended access.With this
method it is not necessary to have physical access to the computer.

To assign the remote computer to your TeamViewer account, follow these steps:

1. Mark the computer that you would like to assign on your Computers & Contacts list.

2. In the context menu (right-click) click the Assign now button.

The Assign to account dialog box will open.

3. In the Password text field, enter the personal password for the unattended access to
the computer.

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4. Click the Assign button.

5. You have assigned the computer to your TeamViewer account.

4.2.9 Notifications
All messages and news are collected and displayed within your Computers & Contacts list in the
notifications.

The notifications are linked to your TeamViewer account and in this way, these are available
wherever you log in with your TeamViewer account.

Notifications are displayed for the following events:

l Newly created service cases

l Service cases that were assigned to you

l New contact requests for your Computers & Contacts list

l Alert messages for the integrated system health checks in TeamViewer

l Current ITbrain™ alert messagesMore information can be found in the TeamViewer

Manual – Management Console.

l A contact would like to share a group with you

The Notifications dialog in the Computers & Contacts list.

Click the icon at the end of the line for each notification to open a context menu.
This contains all functions that you can also open within your Computers & Contacts list.

l For alerts, you can open the context menu of the computer that triggered the alert.

l For the service queue, you can open the context menu of the service cases.

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l For contacts, you can process contact requests.

l For groups, you can process Share groups requests.

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 5 TeamViewer modules

5 TeamViewer modules

Below you will find an overview of a part of the modules available on our website.Additional
modules are available on our website, but not relevant for meetings.

For a quick overview of what is available, visit http://teamviewer.com/download.

5.1 The TeamViewer full version

You can use this module to start meetings, schedule meetings or join meetings.

The main window of the TeamViewer full version.

This module is described in detail in Section 2.2, page 5.

5.2 The TeamViewer QuickJoin module

TeamViewer QuickJoin is an application in the form of a single executable file that was
developed specifically for participating in meetings or presentations.

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 5 TeamViewer modules

Participants connect to meetings via TeamViewer QuickJoin.

The participants start TeamViewer QuickJoin and enter the connection data of the meeting
(Meeting ID and password, if necessary), which they receive from the initiator, to connect to
the meeting.In addition, you can type your name in the Your name text field, which every
participant can see during a meeting.

Note: For connections via TeamViewer QuickJoin, all of the usual meeting functions available
in the TeamViewer full version are available as well, such as VoIP, Video transfer, White-
board and Chat.

On our website, you can create your individual TeamViewer QuickJoin that can be designed with
your welcome text and your logo as well as additional useful functions (see Section 5.6 , page 60).

5.3 TeamViewer Portable

TeamViewer Portable generally comprises all of the functions of the TeamViewer full version
but is not installed and can therefore be started from any data carrier (such as an USB stick or a
CD).Additional configuration information is available in the download package.TeamViewer Port-
able is included with the TeamViewer Premium and the TeamViewer Corporate license.

Note: Comply with the information on the export settings for TeamViewer Portable in
the TeamViewer settings (see Section 7.9 , page 79).

5.4 The TeamViewer MSI Package

The TeamViewer MSI package is a special installation file for the TeamViewer full version or
TeamViewer Host.It can be used to implement TeamViewer in an Active Directory Domain via
Group Policy Object (GPO).Additional configuration information is available in the download
package.TeamViewer MSI is included with the TeamViewer Corporate license.

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 5 TeamViewer modules

5.5 TeamViewer on mobile devices

TeamViewer is also available for mobile devices.

However, you can only join meetings, not host a meeting.

The “TeamViewer for Meetings“ App required for this purpose can be downloaded from
Google Play for Android and from the Apple AppStore for iOS.

Further information about these applications is available in the apps themselves or on our
website under http://teamviewer.com/download/mobile.aspx.

5.6 Customizable modules

Some TeamViewer modules can be modified to meet your needs.This option is available for the
QuickSupport, QuickJoin and Host module.

In addition to use of the standard QuickJoin module, it is also possible to create one or more
personalized QuickJoin modules.This provides you with additional functions (such as the ability
to alter the design by adding your company logo and color scheme).

A detailed description of how to create a personalized TeamViewer module is available in the

TeamViewer Manual – Management Console or on the Design & Deploy website within the
TeamViewer Management Console.

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 6 Installation & configuration

6 Installation & configuration

Below you will find a description of the installation and configuration process for the
TeamViewer full version.Before you can install the software, you must download the full
version from our website.

To do so, go to http://www.teamviewer.com/download and save the setup file on your

computer.

If you have decided on a different module as described in Section 5, page 58, you can skip this
section.

6.1 Installing the TeamViewer full version

Run the setup file that you downloaded.An installation wizard will guide you through the install-
ation process:

Welcome to TeamViewer

1. Decide on an installation type.

l In order to always manually start TeamViewer, if necessary, select the Install option
button.

l If you would like to install TeamViewer as a system service, select the Install to con-
trol this computer later from remote option button.If you select this option,
instructions will help you with the setup of TeamViewer as a system service.

l If you want to run TeamViewer only once, select the Run only option button.

2. Select a field of use.

l If you would like to use TeamViewer commercially (e.g. support, presentations, home
office, desktop sharing with colleagues, etc.) select the In the company / com-
mercially option button.

l If you do not want to use TeamViewer commercially (e.g. connections with friends, rel-
atives or your own computer), select the private / non-commercial option button.

l If both apply, select the Both option button.

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 6 Installation & configuration

3. If you want to make additional adjustments during the installation (see Section 6.1.1 ,
page 62), check the Show advanced settings check box.Otherwise, TeamViewer is auto-
matically installed with the default settings.

4. Click the Accept button.

5. The installation of TeamViewer is complete.

6.1.1 Advanced settings

If you selected the Show advanced options check box under the installation instructions, you
can now implement additional settings for the installation.

To configure the Advanced settings, follow these steps:

1. Destination dir: Select a desired folder where TeamViewer would be installed.

2. Use TeamViewer Remote Print: If you want to enable this option, if there are con-
nections to this computer (on which TeamViewer is being installed), the Remote Print func-
tion can be used.You can find further information in the TeamViewer Manual – Remote
Control.

3. Use TeamViewer VPN: If you want to use TeamViewer VPN, check this check box.This
function is not available for meetings.

4. Use TeamViewer Meeting Add-In for Outlook: If you enable this option, a
TeamViewer Add-In is installed in Outlook.You can then schedule TeamViewer Meetings
via Outlook (see Section 3.4.1 , page 17).

5. Click the Finish button.

6. The installation of TeamViewer is complete.

Note: Some options are only available with Windows administrative rights.

6.1.2 How to configure TeamViewer as a Windows system service

If you did not set up automatic start with Windows (system service) during the installation
process, you can always do it later by following these steps:

To configure TeamViewer as Windows system service, follow these steps:

1. Open up TeamViewer.

2. In the main menu, click Extras | Options.

The TeamViewer settings dialog box will open.

3. Select the category General.

4. Select the Start TeamViewer with Windows option.

A window will open prompting you for a password.

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 6 Installation & configuration

5. Enter a secure password in the Password field and confirm.

6. Click the OK button.

7. Click OK in the Permanent Access Activated dialog box.

8. TeamViewer is now configured to start automatically with Windows.

Caution: In Windows 7 and Windows Vista, a TeamViewer service runs at all times.Do not
stop this service manually!This service is used to optimize TeamViewer for Windows 7 and
Windows Vista.

Note: TeamViewer Host is installed as a Windows system service.

6.2 Using TeamViewer on a terminal server

This section describes how to use TeamViewer on a terminal server.It is intended primarily for
company network administrators.Home users can skip this section.

TeamViewer can be made equally accessible to all users when it is run on a terminal server.By
assigning a separate TeamViewer ID to each user, the server itself as well as each individual
user can work independently with TeamViewer.To do this, simply follow the steps below after
installing TeamViewer on the terminal server.

To activate multi-user support on terminal servers, follow these steps:

1. Start TeamViewer on the terminal server (console).

2. In the main menu, click Extras | Options.

The TeamViewer settings dialog box will open.

3. Select the Advanced category.

4. Click the Show advanced options button.

5. Select the Enable enhanced multi user support (for Terminal Servers) option.

6. Click the OK button.

Each user receives a separate TeamViewer ID.

From then on, regardless of where you log in from, your personal TeamViewer ID will be
displayed in the main TeamViewer window.In addition to the User ID, the Server ID is also
displayed in the main window under Help | About.The Server ID of the console can be
accessed at any time and corresponds to the user who is physically logged onto this server.For
more information on TeamViewer IDs, see Section 2, page 5.

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 6 Installation & configuration

User ID and Server ID in the 'About' dialog box.

Note: Please note that TeamViewer handles every terminal server user account as a separ-
ate workstation.This affects licensing, among other factors (see Section 6.3 , page 64).

6.2.1 Special TeamViewer licensing terms for terminal server use

Since TeamViewer manages each terminal server user account as a separate workstation,
every user must be licensed accordingly.An unlimited installation license (Premium or Corpor-
ate License) is therefore recommended.The license can be activated in a console or user
session as described below.Please note that the license will thereafter automatically be activ-
ated for all user accounts as well as the terminal server (console).It only needs to be activated
once.However, separate licenses can also be issued to individual users if necessary by activ-
ating single user licenses in user sessions.

6.3 Activating the TeamViewer license

Personal users can use the free version of TeamViewer.For commercial use, you must
purchase a license from our online shop at http://www.teamviewer.com/licensing/index.aspx and
activate it using the license key in TeamViewer.

To activate your TeamViewer License, follow these steps:

1. Open up TeamViewer.

2. Click Extras | Activate license from the main menu.

3. Enter your license key in the License code field.

4. Click the Activate license button.

5. Your TeamViewer license is now activated.

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6 Installation & configuration

The License activation dialog box.

Note: If you have a TeamViewer Premium or Corporate license, you can link it to your
TeamViewer account (see Section 7.9 , page 79).

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 7 Options

7 Options

To access options, click Extras | Options in the TeamViewer main window.The TeamViewer
options dialog box will open.On the left, you will see the categories described below.

Note: If your settings are configured via a policy for TeamViewer settings (see Section 7.10 ,
page 86), it is possible that specific options will not be available.

7.1 Category General

The General category includes some of the most common settings.

The General category offers basic options.

Important options for working with TeamViewer

Your display Enter your name or company name here.This text will be displayed in the
name title bar of the Remote Control window and in the Chat window of the
remote computer.
If you are logged into your TeamViewer account, the display name of your
account will be used instead.

Start If you did not configure TeamViewer to start with Windows during the install-
TeamViewer ation process, you can do it here by checking the corresponding
with Win- box.TeamViewer will then start automatically alongside Windows.That way, it
dows will already be running even before you log into Windows.

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7 Options

Network settings

Proxy settings Click the Configure... button to open the Proxy Settings dialog
box.

Wake-on-LAN One click on the Configure… button opens the Wake-on-LAN dialo-
g.Here you can configure the settings for TeamViewer Wake-on-
LAN.By configuring these settings, you can remotely operate this
computer even if it is switched off by waking it up before you estab-
lish a connection.

Detailed instructions for configuration of TeamViewer Wake-on-

LAN are available in the TeamViewer Manual - Wake-on-LAN.

Incoming LAN con- You can choose between the following options:
nections
l Deactivated: Allows no LAN connections.

l Accept: Accepts incoming LAN connections via Port 5938.

l Accept exclusively: No connection to TeamViewer servers

will be established and TeamViewer is available only via the IP
address or the corresponding computer name.
If you chose this option, you can’t host or join meetings.

Account assignment

Assign to Click on the button to link the computer to a TeamViewer Account.The

account… Assign to account dialog box will open.

This is required for the integrated system health checks, ITbrain™ or Wake-
on-LAN.

Proxy Settings dialog box

In most cases, the default settings (Use web browser proxy settings) are sufficient.You can use
custom settings, for example, if you are not able to surf the internet using your browser.

l No proxy: Use this setting if you are directly connected to the internet.

l Automatically detect settings (recommended): Use this setting if TeamViewer should

automatically search for and use an installed proxy.

l Use manual proxy: Use this setting to manually enter your proxy server information.

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In the Proxy settings dialog box, you can configure access to the internet through a proxy server.

7.2 Category Security

In the Security category, you can configure all important security-related settings.The settings
in this dialog have an impact on all future remote support sessions.Since this category is not
relevant to meetings, it is explained only in the TeamViewer Manual – Remote Control.

7.2.1 The Blacklist and whitelist dialog box.

In this dialog you can explicitly store TeamViewer accounts, that receive access to the local
computer (Whitelist), or that should be blocked for access to the local computer (Blacklist).

Click the Add… button to either allow or deny access for TeamViewer accounts.

If you activate the Also apply for meetings check box, these settings will also be applied to
meetings.Only contactss from your whitelist will then be able to join your meeting or contacts
from your blacklist are accordingly excluded from being able to join your meeting.

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Whitelist – allow access for the following partners

If you add TeamViewer accounts to the Whitelist, only these accounts will be able to connect to
your computer.The possibility of a connection to your computer through other TeamViewer
accounts or TeamViewer IDs is excluded.This means that regardless of the computer on which
the TeamViewer account is logged in, the account will be able to access the computer that
created the Whitelist at any time.

If you with your TeamViewer account have joined a company profile, you can also place the
entire company profile on the Whitelist.Thus only all TeamViewer accounts that are part of the
company profile can access this device.

Blacklist – allow access for the following partners

The blacklist generally lets you prevent certain partners from establishing a connection to
your computer.TeamViewer accounts on the blacklist cannot connect to your computer.

7.3 Category Remote control

Under the Remote Control category, you can preconfigure settings for remote control
sessions. The settings in this dialog have an impact on all future remote control sessions. Since
this category is not relevant for meetings, it is explained only in the TeamViewer Manual –
Remote Control.

In the Remote Control category, you can make all settings for quality, session recording or access to other
computers.

7.4 Category Meeting

In the Meeting category, you can preconfigure settings for the TeamViewer Meeting
mode.The settings in this dialog box will be applied to all meetings.

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7 Options

Meeting settings.

Display

Quality You can select from:

l Auto select: Optimizes the display quality and transmission

speed based on the available bandwidth.

l Optimize quality: Optimizes the display quality.

l Optimize speed: Optimizes the Sconnection speed by reducing

the display quality.

l Custom settings: If you select Custom settings, the Custom set-

tings... button will be activated.Use this button to open the Cus-
tom Settings dialog box.

Default monitor From the drop-down list, select the monitor to be presented in a meet-
ing if you are the presenter.

You can select from:

l n: A single connected monitor is displayed.

l All monitors: All connected monitors are displayed sim-

ultaneously.

Remove own wall- If activated, the wallpaper of your own computer is hidden during a
paper meeting.

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7 Options

Meeting defaults

Participant inter- You can select from:

action
l Full interaction: All meeting participants can engage in the
meeting and all the functions, such as VoIP, Chat or File box,
are available.

l Minimal interaction (presentation mode): Only you as the

presenter can use the meeting functions.All other participants
can only observe.However the meeting functions can be
enabled for all participants by demand.

l Custom settings: Click the Configure... button to perform

your own interaction settings.

Password for instant In the text field, enter a password for the meetings you will start.If
Meeting you want to allow others to join the meetings via Meeting ID only,
you can leave this field empty.

Auto start screen If activated, your screen is presented as soon as the first participant
sharing connects to your meeting.

Share computer If activated, sound from the presenter's computer is transmitted to

sounds and music the participants (see Section 3.10 , page 36).

Auto record meeting If activated, all the meetings are recorded automatically (see
Section 3.9 , page 34).

Record participant's If activated, participants can decide whether they would like their
video and VoIP webcam video and VoIP to be recorded or not.
(requires parti-
If deactivated, only the remote screen and your own webcam video
cipant’s confirm-
and VoIP will be recorded.
ation)

The Interaction defaults dialog

In this dialog, you can specify predefined rights for the participants in meetings that you star-
ted.

The access rights for participants described under Section 3.5, page 22 are available to you.

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7 Options

Right Description Possible values

Allow audio Allow participants to talk via Voice over IP. l Allow

l Allow manually

Allow video Allow participants to transfer video via their l Allow

webcam.
l Allow manually

Allow chat Allow participants to send chat messages. l Allow

l Allow chat to all

participants

l Allow manually

Allow file trans- Allow participants to provide files via the file l Allow
fer box.
l Allow file sharing
to all participants

l Allow manually

Allow pointing Allow participants to use the Pointer. l Allow

l Allow manually

Allow drawing Allow participants to draw on the screen l Allow

using the whiteboard.
l Allow manually

See other par- Participants can see each other in the Parti- l Allow
ticipants cipants widget.
l Allow manually

The Custom Settings dialog box

To open the Custom settings dialog box, select Custom settings from the Quality drop-
down list and click the Custom settings... button.

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 7 Options

In the Custom Settings dialog box, you can configure quality options.

You have the following options:

l Colors: Set the desired color depth.More colors require more bandwidth.You can
improve performance by reducing the color depth.

l Quality: Set the display quality.If you use the color modes High or True color and move
the quality control slider to the left, Highest speed compression will be used to minimize
the data volume.

l Fast video streaming: If activated, video transmission is optimized.Best possible trans-

mission quality requires a local network or high bandwidth connection.

l Enable Aero color scheme: If activated, Aero Glass is enabled on remote Windows Vista
/ Windows 7 operating systems.

l Enable GUI animations: If activated, animations (e.g. when a window is closed) are dis-
played.

l Improve application compatibility: If activated, compatibility with older Windows applic-

ations will be increased at the expense of lower performance.

7.5 Category Computers & Contacts

Here you can manage your TeamViewer account and configure additional settings for your
Computers & Contacts.

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7 Options

The account management in TeamViewer provides additional options.

Account settings (global settings)

Offline computers If activated, all offline computers are organized into a separate group.
in separate group

Notify me of If activated, you will receive a brief notification of an incoming chat

incoming mes- message from a partner.The notification will be displayed in the lower
sages right corner of the screen as a pop-up.

Notify me when If activated, you will receive a brief notification whenever one of your
partners sign in contacts logs into his/her TeamViewer account.The notification will be
displayed in the lower right corner of the screen as a pop-up.

Log sessions for If activated, all remote control sessions will be logged in the
connection TeamViewer Management Console.More information can be found in
reporting the TeamViewer Manual – Management Console.

Note: This function is not available for meetings.

Show comment If activated, you can add a comment to a remote control session after it
window after has ended.The comment is then added to the corresponding session in
each session the TeamViewer Management Console.More information can be found
in the TeamViewer Manual – Management Console.

Note: In order to use this function, you must be logged into your
TeamViewer account and must be a member of a company profile.

Note: This function is not available for meetings.

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7 Options

Account settings (global settings)

Your name Enter a name being used to identify you during a TeamViewer
meeting.This name will appear whenever you are logged into your
TeamViewer account.The name will be visible in the Chat and in the
Remote Control window.

E-mail To change your e-mail address, enter a new one.This is only necessary if
you are no longer using the current e-mail address.

New password To change the current password for your TeamViewer account, enter a
new one.

Activated If you own a Premium or a Corporate license, you can link it to your
license TeamViewer account.To do so, click the Activate license link and enter
your license key.Then click Activate license.The license will be valid
wherever you are logged into your account, even if you are at an unli-
censed TeamViewer installation.

Configure black- You can maintain a blacklist of other users' TeamViewer accounts
list for accounts here.If you add a username, you will no longer appear online to this
user or receive chat messages from him/her.

Only partners in If activated, you will only appear online to partners who are in your
my list may see Computers & Contacts list.At the same time, only those partners will be
my online able to send messages to you.
status and send
messages to me

Delete account Click Delete account to permanently delete your TeamViewer accoun-
(available only t.You will be asked one more time if you would really like to delete your
in the web account.
browser)

Note: Deleting your account will also permanently delete your Computers & Contacts.

Note: Note: The blacklist in this category applies only to Computers & Contacts func-
tions.This means that TeamViewer accounts on the blacklist cannot perform actions relating
to you from the Computer & Contacts list but may still connect to you through other connec-
tion methods.If you would like to prevent connections to your computer from TeamViewer
IDs or accounts, use the blacklist and whitelist function in the Security category (see
Section 7.2 , page 68).

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 7 Options

7.6 Category Audio conferencing

In the Audio conferencing category, you can configure and test the settings for your VoIP
and conference call connections.

Audio conferencing settings.

Options for phone conferencing

Conference call To store your own conference call data, click the Configure... button.

Options for voice playback

Speakers From the drop-down list, select the device or speakers out of which you would
like the sound for your VoIP Connection to come.

Volume Lets you control the volume of your speakers.When you click the Play button,
you will hear a sound that will allow you to check the volume setting.

Mute Turns your speakers completely down.

(speakers)

Options for microphone

Microphone From the drop-down list, select the recording device or microphone that
you would like to use for your VoIP connection.

Microphone Lets you control the volume of your microphone.

level

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 7 Options

Options for microphone

Mute (micro- Completely silences your microphone.

phone)

Noise Lets you remove any degree of background noise.To filter out no back-
threshold ground noise, move the slider to the left.To filter out most background
noise, move the slider to the right.

7.7 Category Video

In the Video category, you can select your webcam and test its quality.You can also configure
the settings for your video driver.

Video settings.

Camera settings and preview

Video From the drop-down list, select the Video source you would like to use for trans-
source mission in a video conference.
The camera must support a minimum resolution of 320x240 pixels and come
with a DirectShow driver.To guarantee trouble-free functionality, we recom-
mend using a webcam.
Alternatively, you can select an image to display in video conferences in place of
a video.To do so, from the drop-down list select the Static image option and
click the Select image... button.

Advanced Once you have selected a webcam, you can adjust the settings for your partic-
video set- ular model here.
tings

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 7 Options

Camera settings and preview

Quality Here you can choose between the following options:

l Automatic (automatically determines the best ratio of quality to speed)

l Optimize quality

l Optimize speed

7.8 Category Custom invitation

Adapt the invitation for Meeting and Remote Control to your individual needs.The following
options are available to you.

Custom invitation settings

Options Description

Template From the drop-down list, select a standard invitation message for a remote
control session or meeting.

Subject Enter the subject line you wish to use for your invitation e-mail.

Invitation Customize the template text for your invitation e-mail.To review your invitation
message e-mail prior to sending, click the Test invitation button. The e-mail will open in
your default e-mail program.You can then send the e-mail directly from this
application.Click the Reset button to restore the default template text.

Note: The template text contains placeholders.If necessary, you can always replace them
with your own text.To review your invitation e-mail prior to sending, click the Test invit-
ation button.

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 7 Options

Note: An invitation via e-mail can only be generated through TeamViewer if a default e-mail
client is set up on your computer.

7.9 Category Advanced

You will find additional options under Advanced.In the Advanced category, you can configure
advanced settings for your TeamViewer.

.
To do so, click the Show advanced options button.

General advanced settings

Display lan- Select the displayed language of TeamViewer.You will then need to restart
guage TeamViewer to apply the new language setting.

Check for From the drop-down list, select the interval at which you would like
new version TeamViewer to automatically search for an update.

The following intervals are available:

l Weekly

l Monthly

l Never

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7 Options

General advanced settings

Install new In the drop-down list, select whether or not TeamViewer should auto-
versions auto- matically install new versions.
matically The following options are available:

l All updates (includes new major versions): Updates will always be

installed, even updates to newer major versions.

l Updates within this major version: Only updates within the cur-
rent installed major version will be installed.

l Security updates within this major version: Only updates within

the current installed major version necessary to improve security will
be installed.

l No automatic updates: Updates will never be installed auto-

matically.

Close to tray If activated, TeamViewer will minimize to the tray menu after the program
menu is closed (info area of the windows task bar).TeamViewer can subsequently
be shut down by right-clicking the icon in the system tray.

Enable integ- If enabled, the computer can be monitored and its assets traced via the
rated system integrated system checks and ITbrain™.You can find further information in
health the TeamViewer Manual – Remote Control.
checks

Advanced settings for connections to this computer

Access Control Set what type of access your partner will have to your
computer:

l Full access

l Confirm all

l View and show

l Custom settings

l Deny incoming remote control sessions

You can find further information in the

TeamViewer Manual – Remote Control.

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7 Options

Advanced settings for connections to this computer

Random password after each From the drop-down list, select whether or when you
session would like TeamViewer to generate a new random pass-
word for incoming sessions.

The following options are available:

l Keep current: The new password will not be gen-

erated until TeamViewer is restarted.

l Generate new: TeamViewer generates a new

password after each completed session.

l Deactivate: A random password is generated

only once.

l Show confirmation: TeamViewer asks you after

each session whether you would like to generate
a new password.

Automatically minimize local If activated, the local TeamViewer Panel (if not deeded)
TeamViewer Panel will automatically minimize to the screen edge after 10
seconds.

Ignore alpha blending on this If activated, windows from the remote computer will
computer not be transmitted half-transparent.

Full access control when a part- If activated, partners who connect to the Windows
ner is connecting to the Win- logon screen will automatically have full access to your
dows logon screen computer.

Advanced settings for connections to other computers

Enable black screen If activated, the screen on the remote computer is automatically
if partner input is deactivated as soon as the partner's input gets deactivated.
deactivated

Temporarily save After the shut down of TeamViewer the passwords are no longer
connection pass- saved.
words

Clipboard syn- If activated, any text copied to the clipboard will be available to the
chronization partner.

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7 Options

Advanced settings for connections to other computers

Block a remote com- Specify whether the remote computer will be blocked after conclu-
puter sion of a Remote Control session.

Choose between the following options:

l Always: The remote computer will always be blocked after a

connection.

l Never: The remote computer will never be blocked.

l Automatic: The remote computer will be blocked, if it was

also blocked at the start of the connection.

Access Control Set the type of access you'll be granted on your partner's
computer:

l Full access

l Confirm all

l View and show

l Custom settings

l Deny outgoing remote control sessions

You can find further information in the TeamViewer Manual –

Remote Control.

Automatic dis- Select a period of time, after which an outgoing remote control
connect of inactive session will be ended automatically, if no interaction occurs in the
sessions defined period of time.

Advanced Meeting settings

Access Control Set which rights the meeting participants will receive by default:

l Full access

l View and show

l Custom settings

l Deny meetings

Advanced settings for Computers and Contacts

QuickConnect but- To open the Configure QuickConnect dialog box, click the Config-
ton ure... button (this dialog box is described at the end of this section).

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7 Options

Advanced settings for Computers and Contacts

Clear list of blocked You can unblock any TeamViewer accounts that you blocked during
accounts Chat here.To unblock all blocked accounts at once, click the Clear…
button.

Hide online status If activated, your TeamViewer ID (computer) will not appear online
for this on any Computers & Contacts list.
TeamViewer ID

Accept messages If activated, only chat messages from accounts that you have connec-
from trusted ted to before are accepted or shown.
accounts

Show Computers & If activated, the Computers & Contacts list will open automatically
Contacts upon whenever TeamViewer is started.
start

Advanced network settings

TeamViewer To open the TeamViewer Server dialog, click the Configure... button.In
server this dialog you can enter a permanent server.

Caution: Only enter a server here if asked to do so by TeamViewer

Support.

Install VPN To install a VPN driver, click the Install VPN button.The VPN driver is
driver needed in order to set up a TeamViewer VPN Connection.The same
button can be used for uninstalling the VPN driver.

Install monitor To install the TeamViewer monitor driver, click the Install monitor driver
driver button.The monitor driver is recommended in order to guarantee a
black screen if the option Show black screen is activated.

Install print To install the TeamViewer print driver, click the Install… button.
driver

Use UDP If activated, TeamViewer will attempt to set up a fast UDP connec-
(recommended) tion.You should only disable this feature if your connection is inter-
rupted on a regular basis.

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7 Options

Log files

Enable log- If activated, TeamViewer writes all events and errors to a log file.
ging

Log out- If activated, TeamViewer writes information regarding all outgoing connec-
going con- tions to a log file.This option must be activated whenever you are using the
nections TeamViewer Manager (Connections.txt under C:\Users\USER_
NAME\AppData\Roaming\TeamViewer).

Log incom- If activated, TeamViewer writes information about all incoming connections
ing con- to a log file (Connections_incoming.txt).
nections

More

Disable remote If activated, the drag & drop functionality is completely deactivated.In
drag & drop integ- this case, files can no longer be transferred via drag & drop.
ration

Disable If activated, TeamViewer cannot be shut down.This is useful, for

TeamViewer shut- example, if you as the administrator want to ensure constant avail-
down ability of the computer.

Use TeamViewer If activated, you can schedule meetings directly via a button in
Meeting Add-In for Microsoft Outlook.
Outlook

TeamViewer options

Changes If activated, TeamViewer options can only be changed by Windows user

require admin- accounts with administrative rights.
istrative
rights on this
computer

Session record- If you have activated Auto record as described under Section 7.4, page 69,
ing directory you can enter the directory where you wish to save the session record-
ings.

Protect If you would like to protect the TeamViewer options with a password,
options with enter a user-defined password in the input field.After that, it is only
password possible to change settings by entering the defined password.

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7 Options

TeamViewer options

Export options TeamViewer gives you the option of saving your settings in a registry
to a *.reg file file.This lets you transfer them easily to other TeamViewer installations.To
export all your options as a *.reg file, click the Export... button.

Import To import your saved TeamViewer options, click the Import... button.
options from a
*.reg file Note: Do not import the previously exported options by double-click-
ing on the *.reg file.This can lead to errors on 64-bit systems.

Export set- To specify settings for the TeamViewer Portable, you can configure
tings for settings within an installed TeamViewer full version and export them for
TeamViewer TeamViewer Portable.Click on the Export… button.Save the file as
Portable tv.ini to the TeamViewer Portable folder.Open the TeamViewer.ini
from the Portable folder and make sure that importsettings=1.The
options that were configured in the TeamViewer full version are applied
to the TeamViewer Portable when the application is launched.

The Meeting Access Control Details dialog

In addition to the rights management for individual meeting participants, you have the option
to restrict your own access at the start of a meeting (particularly useful for network admin-
istrators who want to restrict users).For this purpose, you can allow or deny certain settings
that are of interest to meetings.

The following settings can be edited:

Setting Description Possible

values

Host meetings Lets you control, whether you may start a meeting. l Allowed

l Denied

Join meetings Lets you control, whether you may join a meeting. l Allowed

l Denied

Control remote Lets you control, whether you may control a remote l Allowed
computers computer in a meeting (if allowed by the participant).
l Denied

Control this Lets you control, whether you may allow participants to l Allowed
computer control your computer.
l Denied

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 7 Options

Setting Description Possible

values

Record meet- Lets you control, whether you may record meetings. l Allowed
ings
l Denied

Share files Lets you control, whether you may provide files in a l Allowed
meeting via the File box widget.
l Denied

Receive files Lets you control, whether you may receive files in a meet- l Allowed
from the file ing via the File box widget.
l Denied
box

The Configure QuickConnect dialog box

In this dialog box, you can configure various settings for the QuickConnect button.This button
can be used to present applications.

The following settings can be made:

Setting Description

Show Quick- If activated, the QuickConnect button is displayed in all windows/ap-

Connect plications.
button

Add In the text field, enter the process name of an application and click the Add
button to disable QuickConnect for this application.

Remove Select an application from the list in which QuickConnect is already disabled
and click the Remove button to re-enable QuickConnect for this application.

Position Use the slide control to select the position of the QuickConnect button on
the title bar of a window.

7.10 Policies for TeamViewer settings

The TeamViewer settings can be configured simultaneously for all of your devices with the aid
of a policy.Use the TeamViewer Management Console to define central settings for your
devices and to assign them to specific devices.Policy changes will be applied automatically to all
installations.

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7 Options

You can either define settings for specific devices or for entire groups of your Computers &
Contacts list.It is not necessary to have direct access to the device.

More information can be found in the TeamViewer Manual – Management Console.

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