PERFORMANCE REPORT PROGRAM

REAL JOB PRACTICE

AT JAVA HERITAGE HOTEL
PURWOKERTO

HOSPITALITY INDUSTRY COLLEGE

PURWOKERTO

Written by :
Name :
NIM :
Program :

HOSPITALITY INDUSTRY COLLEGE

PURWOKERTO
2018/2019
APPROVAL
 APPROVAL
On The Job Training Report By :
Name :
NIM :
Program :
Title : on the job training report the food and beverage product in java
heritage hotel purwokerto

The report is agreed and has been retified by the director on :

Day :
Date :
Place : Hospitality industry college purwokerto

Approved by
Director of HICP

Pudjiono
 PREFACE
The writer wants to thank to Almighty God because of His bless and grace, he can
finish this paper. This paper titled “Real Job Practice At Java Heritage Hotel
Purwokerto”. With gather data which author gets and studied from field work
practice at a place that author did field work practice at Java heritage hotel
purwokerto during 6 month.
In this ends report arrangement, author will say a lot of thanks to all aid and
support for :
1. Both my father and mother on support and prayed
2. Mr. Pudjiono as director of HIC Purwokerto
3. Mr. Siswanto as former director of HIC Purwokerto
4. All of my instructurs and staff on HIC Purwokerto
5. Mr. ……… as general manager Java Heritage Hotel Purwokerto
6. Mr. ……….. as HR Java Heritage Hotel Purwokerto
7. To all staff Java Heritage Hotel Purwokerto
Author realize that’s still many lacked in this report arrangement, but because
guidance, support and suggestion from various side which help in finish this
report, author could finish this report as according as suppose to be.
Author expects sugggestion and built criticsm so that can be useful suggestion as
input and guidence to jump down to industrial world later.
Purwokerto, July 2018
Author
 TABLE OF CONTENTS
Cover ........................................................................................................... 1
Approval ..................................................................................................... 2
Preface ........................................................................................................ 3
Table of contents ........................................................................................ 4
Chapter I Java Heritage Hotel .................................................................... 5
Chapter II features
 CHAPTER I
JAVA HERITAGE HOTEL

Java Heritage Hotel Purwokerto is a luxury hotel located in the heart of business
district. Our hotel is convenient to several interest place and have gorgeous views
of Slamet Mountain.

Java Heritage Hotel features 169 Rooms, Deluxes, Suites, Cottages, 16 Meeting
Rooms, Grand Ballroom, and Convention Center. We also have the largest parking
area which carried up to 500 cars, the biggest and the best Lagoon/Pool in Central
Java with 96 metre wide. The Hotel also surrounded by central of entertainment
such as Marcopolo Spa, Fitness Center, Aerobic Studio, and Club&KTV (Cheers!
Never Ending Party).

As the largest hotel in town, we provide a variety of authentic food and beverage
outlets. We also have a rooftop, which can be a perfect place to get a nice view of
the city. Our luxurious facilities which mixed with Javanese culture will generate
an unforgottable experiences.

For your MICE Needed, we provide you a Krisna Ballroom which can acomodate
up to 850 people. In other side we also have Hastinapura Convention Center, the
largest venue which can acomodate up to 2000 people. We also have a meeting
building which consist of 16 meeting rooms with a complete meeting facilities and
equipments.
 CHAPTER II
FACILITIES
Our Luxury Facilities
• Swimming Pool
• Pool Side Cafe
• Indoor and Outdoor Restaurant (On 5th Floor)
• Lounge
• Ballroom
• Convention Center Hall
• Meeting Building
• Large Parking Area

• High Speed Wifi Connection

• Fitness and Gym within Hotel Complex
• Entertaintment within Hotel Complex
• Bicycle rent
• Laundry Service
• Pick Up Service
• 24 Hours Room Service
• 24 Hours Security

SWIMMING POOL
We have the best and the biggest swimming
pool in Central Java. It’s has 96 m 2 wide
with aquatic world of pleasure and total
relaxation for individual and family.
 RESTAURANT AND CAFE
Java Heritage’s restaurant provide a variety of
menu such as oriental, western, and
Indonesian which have prepared perfectly. We
also have pool café which available for you
who wanna enjoy exotic cocktails, tropical
juices and light snacks in the warmth.

LO BBY LOUNGE
Lobby Lounge designed from the finest
materials that make a leisure and business in
harmony. A high quality food and beverages
can be found of our lobby lounge. The Lounge
offers a comfortable seating area to relax for
discerning guests. Our Grand Piano which
played by proffesional will bring you to a
relax and unwind situation.

HERITAGE CONVENTION
CENTER (HCC) AND
MEETING ROOMS
The magnificent our Heritage Convention
Center will be a perfect choice for your special
event. We also have a meeting building which
ready to serve you the best of your event. This
facility has 16 meeting rooms with a complete
meeting facilities and equipment. Our highly
skilled convention service team will ensure that your event is executed flawlessly.
In addition, our talented and creative catering team will assist with extraordinary
food and beverages selection to create a one-of-a-kind experience for you.

BALLROOM
Our ballroom is the best choice for you who
want to make a galas, balls, and large
conference. It has maximum flexibility based
on the needs and wants of your group.

FITNESS & GYM

With a new building and facilities, it will be
the best place for refresh your body from your
daily activities.

ENTERTAINMENT
We have the best club in town (Cheers! Never
Ending Party) and Lips Karaoke. You can get
along this facility with free charge.
 SPA

Our spa is the perfect place to relax and ease

away the cares of the day. We have several
full time Spa therapists who are available to
pamper to your every need. We offer
Traditional Massage, Shiatsu Massage, Ear
Candle, and Massage Body Scrub. Relax your
mind and body, enjoy some “me time” at our
Spa facility.

PACKAGES
Our favorable package

•
 CHAPTER III

DISCUSSION

At this job training in java heritage hotel purwokerto, author get chance
working in food and beverage departement division food production, The food and
beverage department is part of the hotel that takes care of and is responsible for the
needs of food and beverage services and other related needs, from both resident and
non-resident guests and is managed commercially and professionally.

Food and beverage department is a department that is absolutely necessary

in the hotel in the provision and service of food and beverages in carrying out its
duties food and beverage department is divided into two parts that are
interdependent and must cooperate with each other. 2 (two) parts are:

1. Food and beverage front (front service) That part directly related to the
guests, consisting of bars, restaurants, banquet and room service.
2. Food and beverage the back (back service) That part that is not directly
related to the guest because they have to go through intermediary waiter,
consisting of kitchen, stewarding.

The purpose of food and beverage department according to Soekarno and

Pendit (1998: 5) are:

1. Sell foods and drinks as much as possible with the appropriate price.
2. Providing the best service to the guests so that guests feel satisfied. This
concerns the quality of food and beverage quality service, employee
attitude, room decoration and surrounding atmosphere, equipment used
and sanitation.
3. Gain maximum profit and for business sustainability. Food and beverage
products manage foods ranging from appetizers to desserts.

Within 6 month, below this is the outlets that had even been occupied by author :

1. Salsa verde
 CHAPTER IV

Obstacle and matters that got during training

B. Hindrance factor during carry out job training

1. The teory that given from university is different from what we
practiced
2. There is none standard at operational caused by every staff has own
method to finish their task
3. During training sometimes trainee faced guest that do not understand
about english language at all, this matter make trainee hard for
understanding what they (guest) mean.
4. Limited lecture matter that given by lecturer at college
C. Suplementary factor during carry out job training
1. All university student given direct practice to field
2. Author get input list about what necessary done so that the theory
which we are studied in college could be useful in real world
3. Author could be understand about condition on operational kitchen