UIDAI

Unique Identification Authority of India

Planning Commission, Govt. of India
(GoI), 3rd Floor, Tower II,
Jeevan Bharati Building,
Connaught Circus, New
Delhi 110001

DOCUMENT NUMBER: UID_ECMP_601

OPERATOR MANUAL FOR THE
ENROLMENT PROCESS
DOCUMENT VERSION 2.5
ENROLMENT CLIENT APPLICATION VERSION 3.1.0.0
Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Table of Contents

1 Introduction ........................................................................................................................................... 6
1.1 What is the purpose of this User Manual? .................................................................... 6
1.2 Introduction to the Unique Identification Number .......................................................... 6
1.3 Some commonly used terminology ............................................................................... 6
1.4 Who is an enrolment operator? ..................................................................................... 7
2 General Instructions ............................................................................................................................. 8
3 System Configuration ........................................................................................................................... 9
3.1 System configuration ..................................................................................................... 9
3.2 GPS ............................................................................................................................... 9
3.3 Importing Pre-enrolment Data ..................................................................................... 11
3.4 Importing the pre-enrolment data file in to the computer ............................................ 11
3.4.1 Import from External Source ..................................................................................... 11
3.4.2 Import from Aadhaar Enrolment Client Lite Edition .................................................. 13
4 New Enrolment: Using the Enrolment Client .................................................................................... 15
4.1 Logging in to the AADHAAR Enrolment Client ........................................................... 15
4.2 Connecting Biometric Devices to Enrolment Station .................................................. 19
4.3 Capturing resident demographic data ......................................................................... 19
4.3.1 Capturing Resident’s Demographic data (By entering pre-enrolment ID) ................ 20
4.3.2 Capturing resident’s demographic data (manually filling-in data) ............................. 21
4.4 References .................................................................................................................. 24
4.4.1 Proof of Date of Birth ................................................................................................ 24
4.4.2 POI / POA Documents .............................................................................................. 25
4.4.3 Introducer .................................................................................................................. 26
4.4.4 Head of Family .......................................................................................................... 26
4.4.5 Relative Details ......................................................................................................... 27
4.4.6 Documents submitted for verification ........................................................................ 28
4.5 Capturing resident’s banking details ........................................................................... 28
4.6 Photograph .................................................................................................................. 29
4.6.1 Capturing resident’s photograph ............................................................................... 29
4.6.2 Capturing Photo - Biometric exceptions ................................................................... 32
4.7 Fingerprints ................................................................................................................. 33
4.8 Iris ................................................................................................................................ 36
4.9 Review......................................................................................................................... 38
4.9.1 Resident / Operator reviewing the captured data ..................................................... 38
4.9.2 Operator confirmation ............................................................................................... 40

© UIDAI, 2010 - 2015 Page 3 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

4.9.3 Supervisor confirmation ............................................................................................ 40

4.9.4 Introducer confirmation ............................................................................................. 40
4.9.5 Saving enrolment ...................................................................................................... 41
4.9.6 Printing receipt .......................................................................................................... 41
4.9.7 Attaching / Scanning Documents .............................................................................. 43
5 Correction Process: Using the Enrolment Client .............................................................................. 46
5.1 Correction of Demographic Details ............................................................................. 47
5.1.1 Enrolment Number & Enrolment Date ...................................................................... 47
5.1.2 Correction in the Name ............................................................................................. 47
5.1.3 Correction in the Personal Information ..................................................................... 48
5.1.4 Correction in Contact Information ............................................................................. 48
5.2 References .................................................................................................................. 48
5.2.1 Verification of Details Corrected ............................................................................... 48
5.2.2 Relative Details ......................................................................................................... 49
5.2.3 Documents submitted for verification ........................................................................ 50
5.3 Banking Screen. .......................................................................................................... 51
5.4 Photograph and Confirmation ..................................................................................... 51
5.4.1 Photograph ............................................................................................................... 51
5.4.2 Biometric Confirmation .............................................................................................. 52
5.5 Review......................................................................................................................... 53
5.5.1 Printing receipt .......................................................................................................... 54
5.5.2 Attaching / Scanning Documents .............................................................................. 56
6 Update Resident Information ............................................................................................................. 59
6.1 Capturing resident demographic data ......................................................................... 59
6.1.1 Aadhaar Number & Resident Name ......................................................................... 59
6.1.2 Correction in the Name ............................................................................................. 60
6.1.3 Correction in the Personal Information ..................................................................... 60
6.1.4 Correction in Contact Information ............................................................................. 60
6.1.5 Biometric Exception .................................................................................................. 61
6.2 References .................................................................................................................. 61
6.2.1 Verification of Details Corrected ............................................................................... 61
6.2.2 Relative Details ......................................................................................................... 61
6.2.3 Documents submitted for verification ........................................................................ 63
6.3 Banking Screen. .......................................................................................................... 64
6.4 Photograph .................................................................................................................. 64
6.4.1 Photograph ............................................................................................................... 64
6.5 Fingerprint ................................................................................................................... 65
6.6 Iris ................................................................................................................................ 66

© UIDAI, 2010 - 2015 Page 4 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

6.7 Review......................................................................................................................... 66
6.7.1 Review ...................................................................................................................... 66
6.7.2 Printing receipt .......................................................................................................... 67
6.7.3 Attaching / Scanning Documents .............................................................................. 69
7 Lost Aadhaar Number ........................................................................................................................ 71
7.1 Demographic Details ................................................................................................... 72
7.2 Authorization and Delivery .......................................................................................... 73
7.2.1 Guardian Details ....................................................................................................... 73
7.2.2 Delivery Address Details ........................................................................................... 73
7.3 Photograph and Confirmation ..................................................................................... 74
7.4 Fingerprints ................................................................................................................. 75
7.5 Iris ................................................................................................................................ 76
7.6 Review......................................................................................................................... 76
7.6.1 Printing receipt .......................................................................................................... 77
8 Report Resident Death ...................................................................................................................... 80
8.1 Report Deceased ........................................................................................................ 80
8.2 Biometric Confirmation ................................................................................................ 81
8.2.1 Printing receipt .......................................................................................................... 82
9 End of Day Review ............................................................................................................................. 84
9.1 User Review ................................................................................................................ 84
9.2 Introducer Review ....................................................................................................... 85
9.3 Confirm Status ............................................................................................................ 85
10 Export and Sync ................................................................................................................................. 88
10.1 Export .......................................................................................................................... 88
10.1.1 CIDR Packets ........................................................................................................... 88
10.1.2 Registrar Packets ...................................................................................................... 88
10.2 Sync ............................................................................................................................ 89
11 Reports ................................................................................................................................................ 90
11.1 End of Day Report ....................................................................................................... 90
11.2 Hold / Reject Report .................................................................................................... 90
11.3 Pickup List ................................................................................................................... 91
Appendix 1. – Application Shortcuts .................................................................................................... 92
Appendix 2. – On Screen Key Board Help ......................................................................................... 94

© UIDAI, 2010 - 2015 Page 5 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

1 Introduction

This section of the manual will provide you with some context about Unique Identification numbers
(UID numbers), the purpose of this manual and some commonly used terminology in the manual.

1.1 What is the purpose of this User Manual?

Collecting data from residents (people residing in the country) and issuing UID numbers is based on a
pre-defined process involving various players, each player with his/her specific roles and responsibili-
ties.

This manual is intended for the enrolment operators who will be seated at the enrolment stations and
will perform the resident enrolments.
After reading this manual, an enrolment operator should be able to:

 Perform the relevant tasks (described for an enrolment operator in the enrolment process) us-
ing the multi-platform AADHAAR enrolment client. 

1.2 Introduction to the Unique Identification Number

 It is a 12 digit number that the Unique Identification Authority of India (UIDAI) will provide to
residents of India after collecting and verifying their demographic and biometric data. 

 The Unique Identification number (UID number) is a unique 12 digit number assigned to every
person residing in India, verifiable by means of a biometric identification system. 

 A UID number can be obtained by anyone who is a “resident” as defined in the Citizenship Act. 

Remember! The UID number does not grant Indian citizenship to anyone.

1.3 Some commonly used terminology

Let us start by describing some terminology that will be used in this document.

Unique Identification Number or UID number: is a 12-digit number issued by the government as
proof of identity and residence in India, verifiable by means of a biometric identification system.

Enrolment: is the process of capturing resident data (including demographic and biometric data). The
enrolment is done by an enrolment operator.
Enrolment Center: is the location where the enrolment happens.

Enrolment station: The enrolment station includes a computer, the biometric devices and some acces-
sories. This is where the operator sits and the actual enrolment of residents takes place.

Entity: An entity may be a person, group of people or organization performing a particular task or set of
tasks in the overall process of enrolling residents and issuing UID numbers.

Registrar: is the entity/organization that acts as the administrator and owner of the entire enrolment
process and system.

© UIDAI, 2010 - 2015 Page 6 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Enrolment Supervisor: is a person who supervises the enrolments that happen at a given enrolment
centre. S/he makes sure all the enrolments take place smoothly and all the rules are followed. S/he au-
thenticates and overrides the exception captures done by the enrolment operator. Supervisor can also
act as an operator and enrol a resident.

Enrolment Operator: is a person who captures and maintains the details of the resident. S/he is also
responsible for exporting the resident data file to an external storage device (like USB, CD).

Resident: is a person who undergoes the enrolment capture process and gets an UID – AADHAAR num-
ber from the government.

Demographic data: is data about the resident that is related to Name, Gender, Date of Birth, Address,
Mobile Number and Email, Relationship and other details like Information Sharing Consent, NPR Re-
ceipt Number and Banking Details
Biometric data: is data about the resident that is related to face (photo), IRIS and Fingerprints.

Central ID Data Repository (CIDR): is a repository regulated and managed by the UIDAI. It issues UID
numbers, updates resident information and authenticates the identity of residents as required.

1.4 Who is an enrolment operator?

An enrolment operator is appointed by an enrolment agency to carry out the enrolment of residents
using the AADHAAR enrolment client.

 An enrolment operator is responsible for the actual capture of resident data (using the
AADHAAR enrolment client installed on the computer and the biometric devices provided by
the enrolment agency that appointed him). 

 An enrolment operator is expected to ensure that all the data captured is correct and has been
verified using one of the means specified by the enrolment agency. 

The roles and responsibilities of an enrolment operator include: 

Let us now move to the next section, which will provide information about the enrolment centre and
enrolment station where the enrolments takes place.

© UIDAI, 2010 - 2015 Page 7 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

2 General Instructions

 All the screenshots provided in this manual are only for illustration purpose. The actual display
of it might vary from the screenshots provided. 

 Transliteration – Most of the fields in the application are provided with transliteration function.
Press TAB key to transliterate a field after entering the data in English. Data will be transliterat-
ed to the local language selected. In case transliterated data need to be overwritten, press IN-
SERT key to make the change effective. Press CTRL + K to get on screen local language key
board. 

 Mandatory fields – All mandatory field are marked with red coloured star - . Field level vali-
dations will not be passed until these fields are filled with valid data. 

 Every field in the enrolment client has set of validations associated with it. These validations
will be invoked while navigating out of the field. In case certain validations fail, user can see the
field highlighted (in red colour). 

 Every screen in the enrolment client application has set of validations to prevent erroneous data 

getting into the system. These validations will be invoked while switching from one screen to
another. If all validations are passed, then a green colour tick mark will appear near the
screen name. 

 Maximum number of attempts allowed to capture resident biometric details is configurable.
Here, it is set to 4 attempts. If all the 4 captures fail and does not meet the defined threshold, the
last capture is considered as the best capture. 

 Maximum number of enrolments performed per day, maximum number of un-exported packets
allowed in the client and interval between mandatory synchronization are set by the server.
Once client reaches any of these limit, all enrolments related features in the client will be disa-
bled. However other features like end of day review, export and sync, report etc will be enabled. 

 Aadhaar enrolment client has an on screen local language key board which can be used for cor-
recting local language entries. On screen key board can be launched by clicking CTRL + K. Refer
Appendix – 2 for details. 

© UIDAI, 2010 - 2015 Page 8 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

3 System Configuration

3.1 System configuration

Before the operator can use the computer/laptop to enrol residents, someone with administrative privi-
leges on the laptop/computer needs to configure some basic parameters for the enrolment client. The
person performing the system configuration is typically a representative of the registrar.

For the guidelines and procedure to install the admin application and configure the enrolment client,
kindly refer to the Aadhaar enrolment client administrator manual.

3.2 GPS

To identify the physical location of the enrolment station, GPS (Global Positioning System) is integrated
with enrolment client. GPS will provide latitude, longitude and altitude of the current location of the
enrolment station. It is mandatory to update the GPS co-ordinates in every day. If GPS co-ordinates are
not updated, all enrolment related functionalities in the client will be disabled. While logging to the cli-
ent, if the GPS co-ordinates are not present or if GPS co-ordinates are not current, then application will
display following message.

Click OK and application will display following page.

© UIDAI, 2010 - 2015 Page 9 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Click “Goto GPS Page” to update GPS co-ordinates. GPS dongle must be attached to the system before
starting the GPS.

 Connect the GPS dongle in the USB port and select the buad rate from the drop down list. (Most
of the GPS receivers work at a baud rate of 4800 bits per second. If your GPS receiver got a dif-
ferent baud rate, select the same from the drop down list) 

 Click on the Start GPS button. Application will display following message: 

 Once the co-ordinates appear in the text boxes, click on the Stop GPS button. Application will
display following message: 

Current GPS co-ordinates will be displayed in the status bar. Users can update the GPS co-ordinates an-
ytime by accessing the GPS Details screen.

© UIDAI, 2010 - 2015 Page 10 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Note: GPS receivers calculate the co-ordinates with help of signals from multiple GPS satellites. Hence it
may take some time before the co-ordinates to appear on the screen. Also GPS signals usually not
available indoor. If GPS receiver is unable to pick the signals, move the receiver near to window or open
space.

3.3 Importing Pre-enrolment Data

Resident data is to be collected before the actual enrolment of residents takes place. This is typically
taken care of by the registrar and enrolment agency.

Pre-enrolment of residents may also involve a web-based UID registration that the residents will do
themselves. The process for the pre-enrolment of residents is something that will be determined by
registrar and enrolment agency.

3.4 Importing the pre-enrolment data file in to the computer

Before starting the enrolments, operator needs to import the pre-enrolment data file (.csv or excel file).
Enrolment client supports both encrypted and non-encrypted data files. The data stored (about some of
the residents) in this file will allow operator to auto-fill some or all of the demographic fields (for those
residents) while enrolling these residents.
Pre-enrolment data file can be imported into the ECMP application by the following procedures:

  Import from External Source 

 Import from Aadhaar Lite Edition 

Note: The pre-enrolment data file has to be imported only once by the enrolment operator, before start-
ing the resident enrolments.
3.4.1 Import from External Source

 
Menu – Processes Import Pre-Enrolment Data Import from External Source
Shortcut – Alt + Ctrl + L

Figure 1 - Pre-Enrolment Data - External Source

 Click on the Browse Icon and select the location of the pre-enrolment data file. 

 Select the pre-enrolment data file from the location where it is currently available. 

© UIDAI, 2010 - 2015 Page 11 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

 To overwrite the existing pre-enrolment records, select the check box – “Remove existing rec-
ords first”. 

 For encrypted pre-enrolment files, select the check box – “Decrypt the file using password” and
provide password in the text box next to it. 

 Click on the “Import” button. All the records in the pre-enrolment file will be imported and rec-
ords with error or warning will be displayed on the screen. Records with error will be dis-
played with red outline and records with warning, will be displayed in blue outline. 

 To generate a report out of the imported pre-enrolment data, click on the Generate Report but-
ton. This will generate a report with all the records having either error or warning (data format
is not adhered to). 

© UIDAI, 2010 - 2015 Page 12 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

 Enter the filename and click on “Save” button to save the report. A .csv file will be saved on the
computer. On click of cancel, the dialog window would be dismissed. 

3.4.2 Import from Aadhaar Enrolment Client Lite Edition

Operator can import resident’s pre-enrolment data generated through Aadhaar Enrolment Client Lite
Edition. The pre-enrolment data generated from Aadhaar lite edition will be in XML format.
 
Menu – Processes Import Pre-Enrolment Data Import from Aadhaar Lite Edition
Shortcut – Alt + Ctrl + L

 Click on the Browse Icon and select the location of the pre-enrolment data XML file. 

 Select the location of the pre-enrolment data file generated through Aadhaar Lite Edition and
click Open. 

© UIDAI, 2010 - 2015 Page 13 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

 To overwrite the existing pre-enrolment records, select the check box – “Remove existing rec-
ords first”. 

 For encrypted pre-enrolment files, select the check box – “Decrypt the file using password” and
provide password in the text box next to it. 

 Click “import” button to import the file selected. Last Import Status indicates the number of pro-
files available after the importing the data. 

© UIDAI, 2010 - 2015 Page 14 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

4 New Enrolment: Using the Enrolment Client

The following section will provide detailed information about the steps involved in enrolling residents,
along with instructions to use the enrolment client to perform these steps.
Given below are the lists of steps involved in enrolling residents using the enrolment client.

 
 Logging into Enrolment Client

 
 Capturing resident demographic data

 
 Capturing reference details

 
 Capturing bank details

 
Capturing resident photo

 
 Capturing resident’s fingerprint data

 
Capturing resident’s Iris data

 
 Review and confirmation of captured data

 
 Printing Enrolment receipt

 
Attaching / Scanning Documents

Let us now take a closer look at these steps and how they are performed using the enrolment client.

4.1 Logging in to the AADHAAR Enrolment Client

Assumption: Enrolment Client Multiplatform has been registered and configured using Enrolment Cli-
ent Administrator.

In order to start enrolling the residents and generate an Enrolment ID, Operator should login to the
AADHAAR enrolment client.

 Launch the AADHAAR Enrolment Client by clicking on the Aadhaar enrolment client icon on the
desktop or in the start menu. 

© UIDAI, 2010 - 2015 Page 15 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

 On launching the application, select appropriate user from the Operator ID drop down. (Only on
boarded users will be available in the drop down) 

 On selecting an operator ID from the dropdown menu, its corresponding operator name would
be displayed in the Operator Name field. 

Note: Only on boarded users will be available in the operator ID drop down list 


 Enter the Password and provide finger print and click on login button. Please remember that
both the password and biometric needs to be correct to the user to login. 

If the selected user is not on boarded, then AADHAAR enrolment client will display following message.
On boarding is done by the administrator and steps for on boarding are explained in detail in the
Aadhaar enrolment client Administrator Manual.

If the enrolment client is not registered, the application will display following message and exit. For
steps to register the enrolment client, please refer the Aadhaar enrolment client Administrator Manual.

Once login to enrolment client, first screen appear will be New Enrolment screen. Following message
will be appeared in this screen.

© UIDAI, 2010 - 2015 Page 16 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

This message provides information about latest client version, daily limit of number of enrolments for
the client, number of un-exported packets permitted and the number of days remaining to perform the
mandatory sync. These limits are configured in the server and will be updated in the client while syn-
chronizing with the server.

Note : In v3.1,We changed the “Latest Client Version is 3.1.0.0”

Post synchronization, the enrolment client may freeze with the following message displayed on
the screen asking for Operator action.

This happens as the EC has reached the threshold limit of the un-uploaded-packet count at the
client system. The system shall unfreeze post the Operator uploads all the exported packets. The
current threshold limit is 1000 packets.

Once the Operator uploads the exported packets, the Operator then shall initiate the Synching
process again. The following screen shot illustrate page where Operator shall initiate the
synchronisation post the upload.
© UIDAI, 2010 - 2015 Page 17 of 94
Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

After the sync is complete, the Enrolment client shall be readily available again to continue the enrol-
ment of residents.

Every screen in enrolment client has three segments: Header, Main page, and Footer. And every field in
these screens which has dropdown shall now be accessible through mouse controls as well.
The Header section contains:

AADHAAR Logo, different tabs for the screens, main menu items - Resident Enrolment, Life-Cycle
Changes, and Processes.
The Footer section contains:
Biometric Device icons and printer icon are displayed on the left side of the footer. Registrar packet

preference icon shows the registrar’s preference for registrar packet. Green coloured icon means
registrar prefers to create registrar packets and registrar certificate is available in the system. Red col-
our icon means, registrar doesn’t prefer to create registrar packet or registrar certificate is not available
in the system. Currently logged in user name, Registrar Code - Enrolment Agency Code - Enrolment Sta-
tion ID Number – Location Code, Enrolment Client Application Version, Date (DD-MMM-YYYY), Time
(HH:MM:SS) are displayed on right side of the footer.
The Main Page will have all the data fields corresponding to the screen.

© UIDAI, 2010 - 2015 Page 18 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

4.2 Connecting Biometric Devices to Enrolment Station

Once the Enrolment Station has been configured, the operator has to connect all the Biometric devices
to the Enrolment Station to capture biometric details of a resident. Biometric devices that need to be
connected are Camera Device, Slap/Fingerprints Scanner and IRIS Scanner.

The enrolment client can support only one active VDM (Vendor Device Management) per device i.e. at
any point of time only one Camera, Fingerprints and IRIS device supported by the client application. In
case, multiple devices are attached for same modality, the client may not behave as expected

4.3 Capturing resident demographic data

The first step in the process of enrolling a resident is to capture the resident’s demographic data in the
enrolment client. For a resident to be enrolled, it is mandatory to bring documents that serve as Proof of
Identity, Proof of Address. In absence of these documents the resident should get introduced by an In-
troducer or head of family.

Menu – Resident Enrolment Enrol a Resident
Shortcut – Alt + Ctrl + N

There are multiple ways to capture resident’s demographic data:

© UIDAI, 2010 - 2015 Page 19 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

1. By entering the Web Pre-Enrolment ID resident received from the pre enrolment portal

2. By entering the Pre-Enrolment ID provided to the resident during the pre-enrolment data col-
lected.
3. Manually – by entering the resident’s data.

4.3.1 Capturing Resident’s Demographic data (By entering pre-enrolment ID)

If the resident’s data is available in the pre-enrolment database, then resident needs to bring the valid
documents that were used during the Pre-Enrolment.
4.3.1.1 Web Search

 Enter Web Pre-Enrolment ID, click Web Search icon. 

4.3.1.2 Search

 Enter Pre-Enrolment ID, click Local Search icon. 

Note: Press the down arrow key in the pre-enrolment id field and application will display available pre-
enrolment ids in the application. Select one from the list and press enter.

 On clicking the local search button, when the entered Pre-Enrolment ID is available, the applica-
tion will fill in demographic details like Personal details (Name, Gender and Age or DOB) and
Contact Information like Mobile and Email. If available, verification details and relationship de-
tails also will be filled by the application. 

 If the resident wants to change some data (from pre-captured data during pre-enrolment), the
residents (s/he) is required to provide valid documents to validate the changed data. The valid
document (list of documents approved by UIDAI) may certify the changes in resident data. 
4.3.1.3 Advanced Search (Resident details search)

If pre-enrolment id is not available with resident, the operator can search using advance search option.
Using advanced search, it is possible to search in multiple fields at the same time like name, gender, age
etc.
 Click “More”, next to Pre-Enrolment ID field on Demographic screen. 







 Enter appropriate search criteria and select one of the check boxes in Look in option. 

 Select the appropriate gender and click Search button. 

© UIDAI, 2010 - 2015 Page 20 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

 The Search Result appears with residents details. Select one record and press enter. Resident
details will be populated in the demographic screen. 

4.3.2 Capturing resident’s demographic data (manually filling-in data)

If the resident did not participate in the pre-enrolment drive, resident’s data will not be available in the
pre-enrolment data file. In this case, the resident’s data has to be filled manually by the operator, using
valid documentation as the reference.

Note: All fields with red stars next to them are mandatory. The enrolment cannot proceed without fill-
ing these fields
 NPR Receipt / TIN No. 

National Population Register (NPR) receipt number is a mandatory field. If NPR number is not
available then select the “Not Given” check box. 

 Enter Name 

 Gender – Enter “M” for male, “F” for female and “T” for transgender. (If gender is selected as
transgender, application will display a message to confirm the selection) 

 Enter age or date of birth 


If date of birth is entered and resident has an approved supporting document for date of birth,
then select the verified check box. 

© UIDAI, 2010 - 2015 Page 21 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

NOTE: If the enrolment client is registered for RGI registrars, verified check box will not
be available.
 Enter Pin code 

Pin code is an auto suggest field, on entering 5 characters, it will display all available matching
pin codes. After entering the pin code, tab out from the pin code field. Application will retrieve
pin code details and populate it in the demographic screen. 

If entered pincode is having multiple VTC-PO combinations, application will display following
message. 

 User need to select the correct combination by pressing down arrow key and press tab. 

 Similarly for the PO field, if there are multiple PO names available for entered pin code, user
need to select the correct PO name by pressing down arrow key and press tab. 

 Enter the resident’s Contact details. 


Contact details form is available in different templates. Select appropriate template from the
drop down. User can select the different types of address template from the drop down list: 
o Complete
o Default
o Default: Printable Labels

© UIDAI, 2010 - 2015 Page 22 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

o Simple

 Information Sharing Consent 


Information Sharing Consent should be captured in order to authorize UIDAI to share the resi-
dent’s details with other agencies. Select the checkbox, if the resident is ready to share his/her
information with other agencies. 

 Bio-metric exceptions 

If resident has any bio-metric exceptions (missing eye(s) and missing finger(s)), then it has to be
recorded in the demographic screen. Accordingly biometric capture screens will be enabled or
disabled. 


 Click on the button. Mark the exceptions by clicking on the finger or eyes
and then click OK to continue. 

In the example given below, left thumb is marked as exception. 

© UIDAI, 2010 - 2015 Page 23 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

 Once demographic details are captured, click on the Next button to move to the Reference
screen. 

4.4 References

After entering demographic data, next step is to capture the references. In the reference screen, refer-
ences and relative details will be captured.

4.4.1 Proof of Date of Birth

If the resident’s date of birth is selected as verified, then resident needs to provide a reference docu-
ment approved by UIDAI. Select appropriate document from the drop down list.

© UIDAI, 2010 - 2015 Page 24 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

To provide reference for the enrolment, a resident has following options:

1. By providing valid POI/POA documents
2. Introducer
3. Head of Family

NOTE: If the enrolment client is registered for RGI registrars, proof of date of birth will be disa-
bled.
4.4.2 POI / POA Documents

In this option resident need to submit valid Proof of Identity (POI) and Proof of Address (POA) docu-
ments. The list of documents approved by UIDAI for this purpose is available in the application. Select
document submitted by the resident from the drop down for both POI and POA.

If the resident’s age is 5 or greater, and “Verify using supporting documents” option is selected, then the Rela-
tive Details session is treated as Non-mandatory by the EC. The following screenshot illustrates this.

© UIDAI, 2010 - 2015 Page 25 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

4.4.3 Introducer

If resident is unable to provide documents to prove his/her identity or address, resident can be enrolled
through an introducer. Select the introducer option. Enter introducer name and Aadhaar number or
press down arrow in the introducer name field to get the list of introducers available in the application.
To verify a resident enrolment, Introducers must be on boarded before starting the enrolments.

Note: In case the introducer is selected from the application drop-down, the user can’t change the de-
tails since the details are non-editable.

If the resident’s age is 5 or greater and “Introducer shall verify the resident’s identity/address” option is se-
lected then the Relative Details session becomes non-mandatory/optional.

NOTE: If the enrolment client is registered for RGI registrars, introducer option will be disabled.
4.4.4 Head of Family

Similar to introducer, resident can enrol through Head of Family (HOF). Head family should be present
during enrolment and he/she need to provide a valid document to prove his identity. Operator need to
select the same document from the drop down list available. It is also mandatory to capture head of
family’s name, relation to the resident and his/her enrolment id (EID) or Aadhaar (UID) in the same
screen.
Note: HOF should be enrolled with the system before.

© UIDAI, 2010 - 2015 Page 26 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

If the resident’s age is 5 or greater and “Head of Family shall verify the resident’s identity/address” option is
selected then the Relative Details session becomes mandatory.

NOTE: If the enrolment client is registered for RGI registrars, head of family option will be disa-
bled.
4.4.5 Relative Details

In the case of minors and residents enrolling through head of family, it is mandatory to capture relative
details. Relative should provide his/her name, relation with resident and Aadhaar number or enrol-
ment id. For all other residents it is optional to provide relative details. Not Given check box has to be
checked if resident is not providing relative details.

Application displays the list of all residents enrolled on the same station. This is given as to provide flex-
ibility to the user and avoid any kind of erroneous data entry. When the user selects the resident off the
drop-down list, the details get populated and it’s non editable.

© UIDAI, 2010 - 2015 Page 27 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Once reference and relative details are captured, click on the Next button to move to the next screen.
4.4.6 Documents submitted for verification

During the enrolment, resident may submit number of documents as references. This field is to capture
the number of document pages submitted by the residents. Enter the number of document pages (in-
cluding the enrolment form) here. Minimum accepted entry in this field is one.

NOTE: If the enrolment client is registered for RGI registrars, head of family option will be disa-
bled.

4.5 Capturing resident’s banking details

After capturing the demographic data next step is to capture the banking details of the resident who
undergoes the enrolment process. Operator should select one of the below options.
1. I want UIDAI to facilitate opening an Aadhaar enabled bank account.
2. I have a bank account that can be linked with my Aadhaar profile.
3. I do not wish to link my bank details with Aadhaar at this time

If the resident wants the UIDAI to open a bank account and then link it with resident’s Aadhaar number,
then select the first option and select the name of the bank where the account to be opened.

If the resident wishes to link his/her existing bank account with Aadhaar, then select the second option.
Following details are required for this:

 State: Select from drop-down list. By default the state entered in demographic screen will be
selected. 

 Bank Name: Enter the Bank Name or press down arrow to get the list of banks. 

 Branch: Enter the Branch details or press down arrow to get the list of branches of the bank se-
lected. 

 IFSC Code: If the bank name and branch are selected from the available list, this will be auto
populated. Else it can be entered manually. This is an optional field. 

 Account No.: Enter the Account No. 

© UIDAI, 2010 - 2015 Page 28 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Once banking details are captured, click on the Next button to move to the photograph screen.

Note : In v3.1.0.0,We have remove this tab.Operator can process the Packets without giving theBank
Details.

4.6 Photograph

After collecting bank details next step is to capture the resident’s photograph.

Note: On all the biometric capture screens, (ie. Photograph, IRIS Scan, Fingerprint) the last capture
would be displayed, but the best capture would be displayed on the enrolment client Review screen.
4.6.1 Capturing resident’s photograph

In this screen operator should capture the resident’s photograph. To start the capture click on the green
arrow above the photo capture window or click anywhere within the photo capture window.

On click of Start Capture icon, video streaming starts through which the resident photo is captured.
© UIDAI, 2010 - 2015 Page 29 of 94
Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Click here to stop the photo capture

Click anywhere on the photograph to capture the photo

If there are any errors in captured photo, application will display a message box with appropriate mes-
sage. Operator should take adequate measures to rectify the error. In the example given below, resi-
dent is sitting away from the camera.

After capturing the photo, it will be checked for different quality attributes. Operator can check differ-
ent quality attributes and compliance of each attribute of the photo captured by clicking on the quality

details icon below the photo.

© UIDAI, 2010 - 2015 Page 30 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Overall quality score of the captured photo will be displayed in the quality bar below the photo. If the
photo captured meets the quality threshold, then the quality bar will be displayed in green colour. Else
quality bar will be displayed in red colour. If all the four attempts fail and does not meet the defined
threshold, the last capture is considered as the best capture. Best capture is identified by the following

icon -

Application will always display the last captured photo. However operator can view the other photos by

clicking on the backward and forward buttons.

In the example given below, a photo is captured with overall score 85% and is marked as best capture.

© UIDAI, 2010 - 2015 Page 31 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

4.6.2 Capturing Photo - Biometric exceptions

If any biometric exception specified in the demographic screen, then the same should be captured as
photograph in the Photograph screen. One photograph is enough for multiple exceptions. The excep-
tions photograph window will be enabled only if any biometric exception is declared in the de-
mographics screen.

To start the capture click on the green arrow above the photo capture window or click anywhere
within the photo capture window. Once the video streaming starts, click anywhere in the photograph to
capture the photo.

© UIDAI, 2010 - 2015 Page 32 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Click here to stop the photo capture

Click anywhere on the photograph to capture the photo

Quality bar and quality details will not be available for exception photograph. An example of exception
photograph given below.

4.7 Fingerprints

Fingerprints are captured using slap scanner. Finger prints are captured in three sets: left hand, right
hand and both thumbs. If any biometric exceptions are declared in the demographic screen, according-
ly fingerprint capture windows may get disabled. For example, if both thumbs are declared as excep-
tion then fingerprint window for capturing thumbs will be displayed.

© UIDAI, 2010 - 2015 Page 33 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

If the resident enrolling is a minor then it is not required to capture the fingerprint. Fingerprint capture
windows will be disabled and by default fingerprint screen will be turned green.
If the resident has extra fingers, no need to capture the fingerprint of extra fingers.

To start the capture click on the green arrow above the fingerprint capture window or click any-
where within the fingerprint capture window.

If there are errors in captured fingerprint, application will display message box with appropriate mes-
sage. Operator should take adequate measures to rectify the error. In the example given below, fingers
are not clean hence fingerprints are not getting captured properly.

Wrong handedness: Wrong handedness warning message are displayed in two scenarios:

© UIDAI, 2010 - 2015 Page 34 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

 Resident may unknowingly place the wrong hand on the slap device 

 The application itself may not distinguish the fingerprint contours 

Hence an operator must make sure that they capture the correct hands fingerprints, else the enrolment
client application displays a warning message.

After capturing the fingerprints, it will be checked for different quality attributes. Operator can check
different quality attributes and compliance of each attribute of the photo captured by clicking on the

quality details icon below the photo. Operator can take appropriate action by looking at these attrib-
utes.

Like photograph, overall quality score of the captured fingerprint will be displayed in the quality bar
below the fingerprint. If the fingerprint captured meets the quality threshold, then the quality bar will
be displayed in green colour. Else quality bar will be displayed in red colour. If all the four attempts fail
and does not meet the defined threshold, the last capture is considered as the best capture. Best capture
is identified by the following icon -

Application will always display the last captured fingerprint. However operator can view the other cap-

tures by clicking on the backward and forward buttons above the fingerprint capture window.

Application also provides the visual feedback on the quality of the individual fingers. The application
draws a green box in case the finger quality is above threshold or a ‘RED’ box in case it drops below
threshold.

In the example given below, left thumb is marked as exception and all other fingers are captured. Also
note the green boxes around fingers to mark the good quality of finger prints.

© UIDAI, 2010 - 2015 Page 35 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

4.8 Iris

Iris capture is done with special iris camera. Iris capture can be done for both eyes together or sepa-
rately. By default both eyes will be captured together. To capture both eyes separately, select the check
box below the screen. If biometric exception is marked for an iris, then corresponding iris capture win-
dow will be disabled.

If the resident enrolling is a minor then it is not required to capture the iris. Iris capture windows will
be disabled and by default iris screen will be turned green.

To start the capture, ask the resident to look into the camera and click on the green arrow above the
iris capture window or click anywhere within the iris capture window. This will start the video
streaming and the camera will capture the iris picture.

© UIDAI, 2010 - 2015 Page 36 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Like photograph, overall quality score of the captured iris will be displayed in the quality bar below. If
the iris captured meets the quality threshold, then the quality bar will be displayed in green colour. Else
quality bar will be displayed in red colour. If all the four attempts fail and does not meet the de-fined
threshold, the last capture will be considered as the best capture. Best capture is identified by the
following icon -

By default application will always display the last captured iris. However operator can view the other

captures by clicking on the backward and forward buttons.

© UIDAI, 2010 - 2015 Page 37 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

In the example given below, both eyes are captured together with quality score above threshold.

Once iris capture done, click on the Next button to move to the Review screen.

4.9 Review

4.9.1 Resident / Operator reviewing the captured data

After capturing the demographic and biometric data, operator and resident should verify the same be-
fore completing the enrolment. The review screen will display all the demographic data captured and

© UIDAI, 2010 - 2015 Page 38 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

the best capture of biometric data. Operator should request the resident verify the data before complet-
ing the enrolment.

To confirm the enrolment operator needs to provide his/her biometric data. If the enrolment is through
introducer, then introducer also needs to provide his/her biometric. If there are any biometric
exceptions declared in the demographic screen then supervisor biometric also should be captured.

Confirm button will be enabled only if all screen level validations are passed. If confirm button is not
enabled check the screens where green colour tick mark is not appeared near the screen name and then
look for specific fields in that screen. In the below example, reference screen validations are not passed.

Once the resident confirms the captured data, click on the Confirm button below the screen. This will
open the enrolment confirmation window.

© UIDAI, 2010 - 2015 Page 39 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

4.9.2 Operator confirmation

Operator should provide his/her biometric in the operator confirmation window. By default name of
the operator currently logged in will be displayed above the operator confirmation window. To start the
capture, place any finger on the scanner and click on the green arrow above the fingerprint capture
window or click anywhere in the capture window. Finger used for confirming the enrolment should be
one of the fingers authenticated during on boarding.

4.9.3 Supervisor confirmation

If there are any biometric exceptions declared in demographic screen then supervisor confirmation is
also required. Names of all supervisors on boarded in the enrolment station will be available in the drop
down list above the supervisor confirmation window. Select the supervisor name from the drop down
list and capture his/her fingerprint. Supervisor can provide biometric of one of the fingers au-
thenticated during on boarding.

Note: Supervisor confirmation is optional when there are no biometric exceptions during enrolment
process while it’s mandatory otherwise.

4.9.4 Introducer confirmation

If the enrolment is through introducer, the introducer confirmation is also required to complete the en-
rolment. Introducer can provide biometric of one of the fingers authenticated during on boarding. If
introducer is not present during enrolment, select the “Currently not present” check box below the in-
troducer capture screen. Introducer can review the enrolment later and provide his/her bio-metric to
confirm the enrolment.
In the example given below, operator and supervisor biometric are captured to confirm the enrolment.

© UIDAI, 2010 - 2015 Page 40 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Like other biometric captures, overall quality score for the captures will be displayed below the capture
window. If the overall score exceeds the quality threshold then quality bar will be displayed in green
colour. Else it will be displayed in red colour. Individual quality attributes can be accessed by clicking on
the quality details icon.

4.9.5 Saving enrolment

Once required confirmations are captured, then the save button will be enabled. Click save button to
save the enrolment. It indicates that the resident enrolment is complete and the operator is not allowed
to navigate back and make any changes to the enrolment data.

4.9.6 Printing receipt

Once the enrolment is saved, application will display a success window with following details.
 Success message – This shows that the enrolment completed successfully. 

 Enrolment ID – ID of the enrolment complete. Same will be printed on the receipt also. 

 A check box to print the declaration statements in local language – Select this check box to print
the declaration statements in local language in the receipt. 

 Buttons to print the enrolment receipt, Attach documents and next enrolment. 

© UIDAI, 2010 - 2015 Page 41 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Click on the Print Receipt button to print the enrolment receipt. Two copies of enrolment receipts will
be printed. Both contain almost same information except some minor differences. Resident copy should
be given to resident. Operator should retain the office copy after getting it signed by the resi-dent.

Given below are examples of print receipts.

© UIDAI, 2010 - 2015 Page 42 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Once the Print Receipt button is triggered, Next Enrolment button will be enabled. The operator can
either print once again by pressing the Print Receipt button or press Next Enrolment to start new en-
rolment.
4.9.7 Attaching / Scanning Documents

Once the acknowledgement receipt is printed, next step is to attach / scan reference documents select-
ed in the reference tab.

Click on the “Attach Documents” button to open the attachment / scanning window. (“Attach Docu-
ments” button will be enabled only after clicking on the “Print Receipt” button.)

© UIDAI, 2010 - 2015 Page 43 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

4.9.7.1 Attaching document

 To attach a previously scanned document, click on the attach

button. While attaching previously scanned documents, note the following: 
 
 File type should be PDF.
 
 File size should be less than 300 KB


File name should
 contain EID of the current enrolment or resident name and type of
 document.

If the previously scanned document’s time stamp is not olderthan 30 minutes at the
time of attachment, then document name will not be checked.

If the file name is not meeting the specifications mentioned above, then application will
display following message.

If the file size exceeds 300 KB, then application will display following message.

© UIDAI, 2010 - 2015 Page 44 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

4.9.7.2 Scanning Document

 Select the scanner from the drop down list 

 Select the required DPI (dots per inch) 

 Select the scan mode (colour or black and white) 


 Place the document to be scanned in the scanner and click on the scan button.

Scanner will start scanning and a progress bar will be displayed on the screen. 

 Once the scanning completes, a preview window will appear with scanned document image. 

 Click “Close button” 


Once the document is attached / scanned, then a tick mark will appear against that document. 

 Once all the documents are attached / scanned then save button will be enabled. 

 Click “Save” to complete the enrolment. 

© UIDAI, 2010 - 2015 Page 45 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

5 Correction Process: Using the Enrolment Client

After enrolling for Aadhaar, residents can request corrections in the demographic data within 96 hours
of enrolment. The following section will provide detailed information about the steps involved in cor-
rection enrolment.

Residents can request corrections in demographic fields, information consent and Receipt number. Be-
fore initiating correction enrolments, operator should check the original enrolment date and time in the
original enrolment receipt to ensure it is within the 96 hour window. Resident can request one correc-
tion within the 96 hour window. Operator should ensure to enter the latest enrolment id & date in the
respective input field. For example, if a resident undergo correction process for the second time. Opera-
tor should make sure to enter the latest generated Enrolment No. & Date.

Given below is the list of steps involved in correcting an enrolled demographic details of a resident us-
ing the enrolment client.

 
 Logging into Enrolment Client

 
 Enter Enrolment ID and Date

 
 Enter Name of the resident

 
Enter all the fields to be corrected

 
 Capturing reference data

 
Capturing resident’s biometric data

 
 Review and confirmation of captured data

 
Printing Enrolment receipt

 
Attaching / Scanning Documents

© UIDAI, 2010 - 2015 Page 46 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

5.1 Correction of Demographic Details


Menu – Resident Enrolment Correct Enrolment Details
Shortcut – Alt + Ctrl + C

5.1.1 Enrolment Number & Enrolment Date

 Enrolment number and enrolment date are mandatory to initiate the correction enrolment. En-
ter the enrolment number and enrolment date and click the Check button to verify if the correc-
tion of data is allowed for the given enrolment id. 
If the enrolment id entered is valid for correction, then application will display following message.

If the enrolment id entered is not valid for correction, then application will display following
mes-sage.

 NPR number is a mandatory field. If not available, select the “Not Given” check box. 

 If the resident is a minor, please select the check box – “The resident is less than 5 years old” 
5.1.2 Correction in the Name

Name is a mandatory field even if resident doesn’t intend to make a correction in the Name. To make a
correction in the Name, operator should click on the edit icon besides the New Name text box. This
will enable the new name text box.

© UIDAI, 2010 - 2015 Page 47 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

For any correction in name, resident should submit valid proof of identity document (POI) for verifica-
tion.
5.1.3 Correction in the Personal Information

Correction in Personal Information section includes correction in any of the following fields: Name,
Gender and Age or DOB. In order to correct the Gender and Age or Date of Birth, the operator should
click on the edit Icon to enable its corresponding fields.
5.1.4 Correction in Contact Information

In order to correct the existing contact details, an operator should click edit icon on the right side of the
contact section header bar. All fields (Except Mobile and Email fields) under Contact Section will be en-
abled. Operator should fill all fields in this section. Any blank field will be updated with blank values in
server side too. For any change in the address field, resident should submit valid proof of address (POA)
document for verification.

To correct Mobile number or Email ID of a resident, the respective Edit Icon displayed against each
of the fields should be clicked.
Information Sharing Consent can be selected as per resident’s request.

NOTE: If the enrolment client is registered for RGI registrars, verified check box will not be
available for DOB field.
Click Next to navigate to References screen to capture the references and Relative Details.

5.2 References

5.2.1 Verification of Details Corrected

For any correction in name and demographic details, resident should provide valid documents as proof
of identity (POI) and proof of address (POA). Based on the corrections made in each section identity

© UIDAI, 2010 - 2015 Page 48 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

proof (POI) and address proof (POA) drop downs will get enabled. Operator needs to select the corre-
sponding document name from the dropdown menu, which is same as the document submitted by the
resident for verification purpose.
5.2.2 Relative Details

Relative details are mandatory if the resident getting enrolled is a minor (under 5 years). It is optional
for other residents. Select the relationship from the drop down and enter Name and Enrolment ID or
Aadhaar No.
For a resident of age 5 and above, and “Verify using supporting documents” option is selected, then the Rela-
tive Details session is treated as Non-mandatory by the EC. The following screenshot illustrates this.

For a resident of age 5 and above, and the “Introducer shall verify the resident’s identity/address” option is
selected then the Relative Details session becomes non-mandatory/optional.

© UIDAI, 2010 - 2015 Page 49 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

For a resident of age 5 and above, and the “Head of Family shall verify the resident’s identity/address” option
is selected then the Relative Details session becomes mandatory.

5.2.3 Documents submitted for verification

During the enrolment, resident may submit number of documents as references. This field is to capture
the number of document pages submitted by the residents. Enter the number of document pages (in-
cluding the enrolment form) here. Minimum accepted entry in this field is one.

NOTE: If the enrolment client is registered for RGI registrars, introducer and head of family op-
tions will be disabled.

© UIDAI, 2010 - 2015 Page 50 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Click Next to navigate to Banking screen

5.3 Banking Screen.

Currently Bank details are cannot be corrected in correction enrolments.

Click Next to navigate to Photograph and Confirmation screen

5.4 Photograph and Confirmation

5.4.1 Photograph

It is mandatory to capture photo of the resident during correction enrolments. To start the capture
click on the green arrow above the photo capture window or click anywhere within the photo cap-
ture window. Once the video streaming starts, click anywhere in the photograph to capture the photo. If
there are errors in captured photo, application will display message box with appropriate message.
Operator should take adequate measures to rectify the error.

© UIDAI, 2010 - 2015 Page 51 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Click here to stop the photo capture

Overall Click anywhere on the photograph to capture the photo displayed in the quality bar below the photo. If
the photo captured meets the quality threshold, then the quality bar will be displayed in green colour. Else
quality bar will be displayed in red colour. If all the four attempts fail and does not meet the defined
threshold, the last capture is considered as the best capture. Best capture is identified by the following

icon -
Application will always display the last captured photo. However operator can view the other photos

by clicking on the backward and forward buttons.

5.4.2 Biometric Confirmation

Operator should capture the one set of biometric (left slap, right slap, thumbs, left iris or right iris) of
the resident as part of correction enrolment. If the resident is a minor, the guardian should provide
his/her bio metric.
First select the appropriate biometric from the drop down above the resident confirmation window.
To start the capture, click on the green arrow above the resident confirmation window or click an-
ywhere within the resident confirmation window.
In the example given below, resident provided left iris for confirmation.

© UIDAI, 2010 - 2015 Page 52 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

5.5 Review

Once the corrections are captured, operator should ask the resident to verify the data captured during
enrolment.

Once resident verifies the data, click on confirm button to confirm the enrolment. This will open the
enrolment confirmation window. Here operator and introducer (if the enrolment is through introduc-
er) should provide his/her biometric to confirm the enrolment.

© UIDAI, 2010 - 2015 Page 53 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Operator and introducer (for introducer based enrolments) should provide biometric of one of the fin-
gers authenticated during on boarding.

Once required biometrics are captured, “Save” button will be enabled. Click the “Save” button to save
the enrolment. It indicates that the resident enrolment is complete and the operator is not allowed to
make any changes to the enrolment data.

5.5.1 Printing receipt

Once the enrolment is saved, application will display a success window with following details.
 Success message – This shows that the enrolment completed successfully. 

 Enrolment ID – ID of the enrolment complete. Same will be printed on the receipt also. 

 A check box to print the declaration statements in local language – Select this check box to print
the declaration statements in local language in the receipt. 

 Buttons to print the enrolment receipt, Attach documents and next enrolment. 

© UIDAI, 2010 - 2015 Page 54 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Click on the Print Receipt button to print the enrolment receipt. Two copies of enrolment receipts will
be printed. Both contain almost same information except some minor differences. Resident copy should
be given to resident. Operator should retain the office copy after getting it signed by the resi-dent.

Given below are examples of print receipts.

© UIDAI, 2010 - 2015 Page 55 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Once the Print Receipt button is triggered, Next Enrolment button will be enabled. The operator can
either print once again by pressing the Print Receipt button or press Next Enrolment to start new en-
rolment.
5.5.2 Attaching / Scanning Documents

Once the acknowledgement receipt is printed, next step is to attach / scan reference documents select-
ed in the reference tab.

Click on the “Attach Documents” button to open the attachment / scanning window. (“Attach Docu-
ments” button will be enabled only after clicking on the “Print Receipt” button.)

© UIDAI, 2010 - 2015 Page 56 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

5.5.2.1 Attaching document

 To attach a previously scanned document, click on the attach

button. While attaching previously scanned documents, note the following: 
 
 File type should be PDF.
 
 File size should be less than 300 KB


File name should
 contain EID of the current enrolment or resident name and type of
 document.

If the previously scanned document’s time stamp is not olderthan 30 minutes at the
time of attachment, then document name will not be checked.

If the file name is not meeting the specifications mentioned above, then application will
display following message.

© UIDAI, 2010 - 2015 Page 57 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

If the file size exceeds 300 KB, then application will display following message.

5.5.2.2 Scanning Document

 Select the scanner from the drop down list 

 Select the required DPI (dots per inch) 

 Select the scan mode (colour or black and white) 


 Place the document to be scanned in the scanner and click on the scan button.

Scanner will start scanning and a progress bar will be displayed on the screen. 

 Once the scanning completes, a preview window will appear with scanned document image. 

 Click “Close button” 

Once the document is attached / scanned, then a tick mark will appear against that document. 

 Once all the documents are attached / scanned then save button will be enabled. 

 Click “Save” to complete the enrolment. 

© UIDAI, 2010 - 2015 Page 58 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

6 Update Resident Information

After receiving the Aadhaar number, if the resident needs to update any data (demographic or bio-
metric) then resident can make use of update enrolments. The update enrolment process is similar to
new enrolment.
Given below are the steps of update enrolment using enrolment client.

 
 Logging into Enrolment Client

 
 Capturing resident demographic data

 
 Capturing reference details

 
Capturing resident photo

 
 Capturing resident’s fingerprint data

 
Capturing resident’s Iris data

 
 Review and confirmation of captured data

 
Printing Enrolment receipt

 
 Attaching / Scanning Documents



6.1 Capturing resident demographic data


Menu – Life Cycle Changes Update Resident Information
Shortcut – Alt + Ctrl + U

6.1.1 Aadhaar Number & Resident Name

 Aadhaar number and resident name are mandatory to initiate the update enrolment. 

 NPR number is a mandatory field. If not available, select the “Not Given” check box. 

© UIDAI, 2010 - 2015 Page 59 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

 If the resident is a minor, please select the check box – “The resident is less than 5 years old” 

 If resident needs to update his/her biometric data, select the check box – “Update biometric de-
tails” (The biometric capture screens will be enabled only if this check box is selected). 

6.1.2 Correction in the Name

Name is a mandatory field even if resident doesn’t intend to make a correction in the Name. To make a
correction in the Name, operator should click on the edit icon besides the New Name text box. This
will enable the new name text box.

For any correction in name, resident should submit valid proof of identity document (POI) for verifica-
tion.

6.1.3 Correction in the Personal Information

Correction in Personal Information section includes correction in any of the following fields: Name,
Gender and Age or DOB. In order to correct the Gender and Age or Date of Birth, the operator should
click on the edit Icon to enable its corresponding fields.

6.1.4 Correction in Contact Information

In order to correct the existing contact details, an operator should click edit icon on the right side of the
contact section header bar. All fields (Except Mobile and Email fields) under Contact Section will be en-
abled. Operator should fill all fields in this section. Any blank field will be updated with blank values in
server side too. For any change in the address field, resident should submit valid proof of address (POA)
document for verification.

To correct Mobile number or Email ID of a resident, the respective Edit Icon displayed against each
of the fields should be clicked.
Information Sharing Consent can be selected as per resident’s request.

© UIDAI, 2010 - 2015 Page 60 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

NOTE: If the enrolment client is registered for RGI registrars, verified check box will not be
available.
6.1.5 Biometric Exception

If there are any biometric exceptions to be recorded, click on the button. Mark the
exceptions by clicking on the finger or eyes and then click OK to continue.
Click Next to navigate to References screen to capture the references and Relative Details.

6.2 References

6.2.1 Verification of Details Corrected

For any correction in name and demographic details, resident should provide valid documents as proof
of identity (POI) and proof of address (POA). Based on the corrections made in each section identity
proof (POI) and address proof (POA) drop downs will get enabled. Operator needs to select the corre-
sponding document name from the dropdown menu, which is same as the document submitted by the
resident for verification purpose.
6.2.2 Relative Details

Relative details are mandatory if the resident getting enrolled is a minor (under 5 years). It is optional
for other residents. Select the relationship from the drop down and enter Name and Enrolment ID or
Aadhaar No.
For a resident of age 5 and above, and “Verify using supporting documents” option is selected, then the Rela-
tive Details session is treated as Non-mandatory by the EC. The following screenshot illustrates this.

© UIDAI, 2010 - 2015 Page 61 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

For a resident of age 5 and above, and the “Introducer shall verify the resident’s identity/address” option is
selected then the Relative Details session becomes non-mandatory/optional.

© UIDAI, 2010 - 2015 Page 62 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

For a resident of age 5 and above, and the “Head of Family shall verify the resident’s identity/address” option
is selected then the Relative Details session becomes mandatory.

6.2.3 Documents submitted for verification

During the enrolment, resident may submit number of documents as references. This field is to capture
the number of document pages submitted by the residents. Enter the number of document pages (in-
cluding the enrolment form) here. Minimum accepted entry in this field is one.

NOTE: If the enrolment client is registered for RGI registrars, introducer and head of family op-
tions will be disabled.

© UIDAI, 2010 - 2015 Page 63 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Click Next to navigate to Banking screen

6.3 Banking Screen.

Currently Bank details cannot be updated in update enrolments.

Click Next to navigate to Photograph screen

6.4 Photograph

6.4.1 Photograph

If the “update biometric details” check box is selected in the demographic screen, then the photograph
capture screen will be enabled. Else a resident confirmation window will be enabled in the same screen.
Here operator should capture one set of biometric (Left slap, right slap, thumbs, iris) of the res-ident.

If the resident is a minor, the guardian should provide his/her bio metric.
Select the appropriate biometric from the drop down above the resident confirmation window. To

start the capture, click on the green arrow above the resident confirmation window or click any-
where within the resident confirmation window.
In the example given below, resident provided thumbs for confirmation.

© UIDAI, 2010 - 2015 Page 64 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

6.5 Fingerprint

Like photograph screen, the fingerprint screen will get enabled only when the “Update biometric data”
check box is selected in the demographics screen.

If biometrics needs to be captured, follow the fingerprint capture procedure as in new enrolment or
correction enrolment. If any biometric exceptions are declared, fingerprint capture windows may get
disabled accordingly.

© UIDAI, 2010 - 2015 Page 65 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

6.6 Iris

Similar to fingerprint screen, the iris screen will get enabled only when the “Update biometric data”
check box is selected in the demographics screen.

If biometrics needs to be selected, follow the iris capture procedure as in new enrolment or correction
enrolment. If any biometric exceptions are declared, iris capture windows may get disabled according-
ly.

6.7 Review

6.7.1 Review

After capturing the data to be updated, operator should ask the resident to verify the data captured dur-
ing enrolment.

© UIDAI, 2010 - 2015 Page 66 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Once resident verifies the data, click on confirm button to confirm the enrolment. This will open the
enrolment confirmation window. Here operator and introducer (if the enrolment is through introduc-
er) should provide his/her biometric to confirm the enrolment.

Operator and introducer (for introducer based enrolments) should provide biometric of one of the fin-
gers authenticated during on boarding.

Once required biometrics are captured, “Save” button will be enabled. Click the “save” button to save the
enrolment. It indicates that the resident enrolment is complete and the operator is not allowed to make
any changes to the enrolment data.

6.7.2 Printing receipt

Once the enrolment is saved, application will display a success window with following details.

© UIDAI, 2010 - 2015 Page 67 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

 Success message – This shows that the enrolment completed successfully. 


 Enrolment ID – ID of the enrolment complete. Same will be printed on the receipt also. 

 A check box to print the declaration statements in local language – Select this check box to print
the declaration statements in local language in the receipt. 

 Buttons to print the enrolment receipt, Attach documents and next enrolment. 

Click on the Print Receipt button to print the enrolment receipt. Two copies of enrolment receipts will
be printed. Both contain almost same information except some minor differences. Resident copy should
be given to resident. Operator should retain the office copy after getting it signed by the resi-dent.

Given below are examples of enrolment print receipts.

© UIDAI, 2010 - 2015 Page 68 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Once the Print Receipt button is triggered, Next Enrolment button will be enabled. The operator can
either print once again by pressing the Print Receipt button or press Next Enrolment to start new en-
rolment.
6.7.3 Attaching / Scanning Documents

Once the acknowledgement receipt is printed, next step is to attach / scan reference documents select-
ed in the reference tab.

Click on the “Attach Documents” button to open the attachment / scanning window. (“Attach Docu-
ments” button will be enabled only after clicking on the “Print Receipt” button.)

© UIDAI, 2010 - 2015 Page 69 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

6.7.3.1 Attaching document

 To attach a previously scanned document, click on the attach

button. While attaching previously scanned documents, note the following: 
 
 File type should be PDF.
 
 File size should be less than 300 KB


File name should
 contain EID of the current enrolment or resident name and type of
 document.

If the previously scanned document’s time stamp is not olderthan 30 minutes at the
time of attachment, then document name will not be checked.

If the file name is not meeting the specifications mentioned above, then application will
display following message.

© UIDAI, 2010 - 2015 Page 70 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

If the file size exceeds 300 KB, then application will display following message.

6.7.3.2 Scanning Document

 Select the scanner from the drop down list 

 Select the required DPI (dots per inch) 

 Select the scan mode (colour or black and white) 


 Place the document to be scanned in the scanner and click on the scan button.

Scanner will start scanning and a progress bar will be displayed on the screen. 

 Once the scanning completes, a preview window will appear with scanned document image. 

 Click “Close button” 

Once the document is attached / scanned, then a tick mark will appear against that document. 

 Once all the documents are attached / scanned then save button will be enabled. 

 Click “Save” to complete the enrolment. 

7 Lost Aadhaar Number

Note: This feature is not available in this version of Enrolment client.

If residents lost or forget his / her Aadhaar Number, residents can request for a lost Aadhaar enrolment.
Using the information collected UIDAI will try to retrieve the Aadhaar number and convey it to the resi-
dent. Lost Aadhaar number enrolment is very similar to new enrolment process.
Given below is the list of steps involved in lost Aadhaar number enrolment using the enrolment client.

© UIDAI, 2010 - 2015 Page 71 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

 
 Select Lost Aadhaar Number screen

 
 Capture resident demographic details

 
 Capture delivery address

 
Capture resident’s photograph

 
 Capturing resident’s fingerprint data

 
Capturing resident’s Iris data

 
 Review and confirmation of captured data

 
Printing Enrolment receipt


Menu – Life Cycle changes Lost Aadhaar number
Shortcut – Alt + Ctrl + O

7.1 Demographic Details

Following demographic details are mandatory to capture:

 Name: Enter the residents name 

 Gender: Select any one from Male, Female, Transgender 

 Age/DOB: Enter the residents Age or Date of Birth 

 Contact Details: Enter original contact details 

Original relative details are not mandatory to enter. Like new enrolments, biometric exceptions also
should be captured in the demographic screen.

© UIDAI, 2010 - 2015 Page 72 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Click “Next”, to navigate on Authorization and Delivery screen

7.2 Authorization and Delivery

7.2.1 Guardian Details

If the resident getting enrolled is a minor (less than 5 years old) then it is mandatory to capture guardi-
an details. Operator should capture guardian relation type, name and Enrolment ID or Aadhaar num-
ber. Application automatically mandates the data entry based on the age/DOB entered in demographic
screen.

7.2.2 Delivery Address Details

If the address to communicate the Aadhaar number is same as the address captured in demographic
screen then no need to enter any address here. To enter a new delivery address, uncheck the “Same as
original contact address” check box and enter the new address. By default this check box will be
checked.

© UIDAI, 2010 - 2015 Page 73 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Click “Next”, to navigate to Photograph and Confirmation screen.

7.3 Photograph and Confirmation

Resident photograph and biometric exception photo (For any biometric exceptions declared in the de-
mographic screen) should be captured in this screen. The process to capture the photograph is same as
in new enrolment.

Like other biometric captures, overall quality score, best capture indicator, quality details icon etc will
be displayed below the photo.

If the resident is minor, exception photograph window will be replaced with guardian confirmation
window. Here operator should capture one set of biometric (left slap, right slap, thumbs, left iris or right
iris) of the guardian.

© UIDAI, 2010 - 2015 Page 74 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Click “Next”, to navigate to Fingerprints screen.

7.4 Fingerprints

In this screen operator should capture all finger prints of the resident. If there are any biometric excep-
tions declared in the demographic screen, accordingly fingerprint capture windows may get disabled.
The processes to capture fingerprints are same as in new enrolment.

Click “Next”, to navigate to Iris screen.

© UIDAI, 2010 - 2015 Page 75 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

7.5 Iris

In this screen operator should capture iris of the resident. If there are any iris related biometric excep-
tions declared in the demographic screen, accordingly iris capture window(s) may get disabled. The
processes to capture iris are same as in new enrolment

Click “Next”, to navigate to Review screen.

7.6 Review

Once the corrections are captured, operator should ask the resident to verify the data captured during
enrolment.

© UIDAI, 2010 - 2015 Page 76 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Once resident verifies the data, click on confirm button to confirm the enrolment. This will open the
enrolment confirmation window. Here operator and supervisor (if there are any biometric exceptions
declared in demographics screen) should provide his/her biometric to confirm the enrolment.

Once required biometrics are captured, Save button will be enabled. Click the “save” button to save the
enrolment. It indicates that the resident enrolment is complete and the operator is not allowed to navi-
gate back and make any changes to the enrolment data.
7.6.1 Printing receipt

Once the enrolment is saved, application will display a success window with following details.
 Success message – This shows that the enrolment completed successfully. 

 Enrolment ID – ID of the enrolment complete. Same will be printed on the receipt also. 

 A check box to print the declaration statements in local language – Select this check box to print
the declaration statements in local language in the receipt. 

 Button to print the enrolment receipt. 

© UIDAI, 2010 - 2015 Page 77 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Click on the Print Receipt button to print the enrolment receipt. Two copies of enrolment receipts will
be printed. Both contain almost same information except some minor differences. Resident copy should
be given to resident. Operator should retain the office copy after getting it signed by the resi-dent.

Given below are examples of print receipts.

© UIDAI, 2010 - 2015 Page 78 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Once the Print Receipt button is triggered, Next Enrolment button will be enabled. The operator can
either print once again by pressing the Print Receipt button or press Next Enrolment to start new en-
rolment.

© UIDAI, 2010 - 2015 Page 79 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

8 Report Resident Death

Note: This feature is not available in this version of Enrolment client.

Like new enrolments it is necessary to report the death of a resident who has an Aadhaar number. Giv-
en below are the steps to capture the resident death enrolment.

 
 Select Report Resident Death Screen

 
 Capture deceased resident’s details

 
 Capture reporter details

 
 Capture reporter’s biometric

 
 Capture operator’s biometric

 
Printing Enrolment Receipt


Menu – Life cycle changes Report Resident Death
Shortcut – Alt + Ctrl + D

8.1 Report Deceased

To update residents death report, the operators needs to enter following details:
1. Deceased Resident’s Details
a. Residents Name (Resident Death) - Mandatory
b. Aadhaar Number and Date of Death
c. Proof – Select appropriate proof from the drop down list
2. Reporter Details (Details of Informer)

a. Reporter’s Name and Aadhaar Number (It is mandatory that the reporter has an Aadhaar num-
ber)

b. Relationship with Deceased – Select appropriate relationship from the drop down list. The op-
erator can enter relation if it’s available in the drop-down list as ‘OTHERS’
c. Mobile Number and Email

© UIDAI, 2010 - 2015 Page 80 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

3. Documents submitted for verification

Enter the total number of document pages received (including enrolment form) from resident.

Click “Next”, to navigate to Biometric Confirmation screen.

8.2 Biometric Confirmation

In this screen operator should capture one set of biometric (left slap, right slap, thumbs, left iris or right
iris) of operator and the resident who reported the death. Process to capture is same as in new enrol-
ment.

© UIDAI, 2010 - 2015 Page 81 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Once required biometrics are captured, Save button will be enabled. Click the save button to save the
enrolment. It indicates that the resident enrolment is complete and the operator is not allowed to navi-
gate back and make any changes to the enrolment data.
8.2.1 Printing receipt

Once the enrolment is saved, application will display a success window with following details.
 Success message – This shows that the enrolment completed successfully. 

 Enrolment ID – ID of the enrolment complete. Same will be printed on the receipt also. 

 A check box to print the declaration statements in local language – Select this check box to print
the declaration statements in local language in the receipt. 

 Button to print the enrolment receipt. 

Click on the Print Receipt button to print the enrolment receipt. Two copies of enrolment receipts will
be printed. Both contain almost same information except some minor differences. Resident copy should
be given to resident. Operator should retain the office copy after getting it signed by the resi-dent.

Given below are examples of print receipts.

© UIDAI, 2010 - 2015 Page 82 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Once the Print Receipt button is triggered, Next Enrolment button will be enabled. The operator can
either print once again by pressing the Print Receipt button or press Next Enrolment to start new en-
rolment.

© UIDAI, 2010 - 2015 Page 83 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

9 End of Day Review

After number of enrolments before exporting the packets to CIDR supervisor should review the enrol-
ments completed so far. For any enrolments happened through introducer and introducer was not
available during enrolment, introducer can review the enrolments as part of end of day review. Given
below are the steps for performing the enrolment verification (End of day review).

9.1 User Review

 
Menu – Processes Verify Enrolment Details User Review
Shortcut – Alt + Ctrl + V

Details of all the enrolments pending for confirmation will be available in this screen. Operators are not
allowed to review their own enrolments. Review has to be done by supervisors or any fellow operator
on boarded in the same enrolment station.

Select any enrolment from the grid. Print receipt of the enrolment will appear below. Zoom levels of the
receipt can be increased or decreased by clicking on the “Autofit” or “Normal” buttons below the grid.

Supervisor can approve or reject the enrolment by clicking on appropriate button below the grid.

If required supervisor can keep the packet on hold for certain time period. Packets kept on hold should
be approved or rejected within 96 hours from enrolment. Else application will auto reject the enrol-
ment.

Depends on the action taken by supervisor, application will display an appropriate message box.

© UIDAI, 2010 - 2015 Page 84 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

9.2 Introducer Review

For any packet pending for introducer review can be reviewed by introducers in this screen. Proce-
dure to do the review is same and user (supervisor) review. Select the introducer name and search for
the packets. All enrolment packets pending for selected introducer’s review will be displayed on the
screen.

Select any enrolment and click on appropriate button to accept or reject the enrolment.

9.3 Confirm Status

After approving or rejecting the enrolment packet, next step is to confirm the approval by
providing supervisor’s biometric.

Same procedure is to be followed for packets approved or rejected by introducers.

Click on the “Confirm Status” tab in the verify enrolment screen.

Select the radio button – “Show packets for the currently logged in user” and click on the search button.
This will display all the packets which are approved or rejected by the currently logged in user.

© UIDAI, 2010 - 2015 Page 85 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Select one or more packet(s) and click on the button. (Multiple packets can be
selected by pressing the CTRL key or SHIFT on the key board and clicking on the grid.) Application will
display following message box.

Click “Ok” and biometric capture window for confirmation will be displayed.

© UIDAI, 2010 - 2015 Page 86 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Click “Save” to confirm the enrolment. Application will display following message.

© UIDAI, 2010 - 2015 Page 87 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

10 Export and Sync

10.1 Export

After completing the review of the enrolment packets, CIDR packets and registrar packets (if any)
should be exported to memory stick or to a specified folder. Below are the steps for exporting the pack-
ets.

Menu – Processes Export Enrolment Data
Shortcut – Alt + Ctrl + X

Export Enrolment Data screen displays the Profile Export Statuses, Registrar Copies, Export Packets,
and Export Registrar Packets.
10.1.1 CIDR Packets

Click Brows icon to select the directory to export.

Tracking number of the post which carries the packet should be entered here.

Click Export button to export the CIDR files.

10.1.2 Registrar Packets

Select the directory to be exported and click on the Export button.

NOTE : Registrar packets can be exported only after the E.O.D review and confirmation same as CIDR
packet.

© UIDAI, 2010 - 2015 Page 88 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

10.2 Sync

After exporting the CIDR packets, enrolment client should be synchronized with server to update the
exported packet status. Synchronization button will be enables only if there are packets with Exported
status. Click on the Synchronize button to start the sync.

Synchronization can be full or incremental. Default option is incremental sync. To do a complete sync,
select the full sync check box and click on the sync button.

Note: Full sync is resource intensive operation. Use it only when necessary.

© UIDAI, 2010 - 2015 Page 89 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

11 Reports

To help the operators and enrolment agencies enrolment client provides following reports.
 End of Day Report 

 Hold/Reject Report 

 Pickup List 

Menu – Processes Generate Reports
Shortcut – Alt + Ctrl + R

11.1 End of Day Report

This report gives the details of all enrolment packets created during selected date range. Select the date
range for the report and click on the Local Search button.

Click on the Save Report button to save the report to a folder.

11.2 Hold / Reject Report

This report provides the details of packets which are rejected or on hold. Click on the “Generate But-
ton” to generate the report.

© UIDAI, 2010 - 2015 Page 90 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Click on the Save Report button to save the report to a folder.

11.3 Pickup List

Pickup list report gives the details of number of document pages collected for each enrolment during
the date range selected. The “To date” entered cannot be current date. To generate the report, select
the date range and click on “Local Search” button.

To save the report, click on the “Save Report” button. While saving the report, application will save a
csv file also with same name in the folder. This report and the csv file are to be used by the document
handling agency.

© UIDAI, 2010 - 2015 Page 91 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Appendix 1. – Application Shortcuts

Application Level Shortcuts

No Application Shortcut Action
1 Alt + Ctrl + N Starts the New Enrolment Process
2 Alt + Ctrl + C Starts the Enrolment Correction Process
3 Alt + Ctrl + O Starts the Enrolment Process for Lost UID
4 Alt + Ctrl + U Starts the Enrolment Update Process
5 Alt + Ctrl + D Starts the Deceased Enrolment Process.
6 Alt + Ctrl + X Opens the Enrolment Data Export Screen.
7 Alt + Ctrl + R Opens the Reports Screen.
8 Alt + Ctrl + V Opens the Enrolment Verification Screen.
9 Alt + Ctrl + L Opens the Pre-enrolment data import Screen.
10 Alt + Left Arrow Goes to Previous Tab
11 Alt + Right Arrow Goes to Next tab
12 Escape Key Closes the dialog box

Biometric Confirmation
No Application Shortcut Action
1 Space Starts the capture process
2 Enter Force capture
3 Ctrl + Q Opens QSS dialog box for captured image

Local Fields

No Application Shortcut Action

1 Insert Performs Transliteration when the focus is in local field
2 Ctrl + K Opens the Onscreen Keyboard
3 F1 Shows the notification
4 Escape Hides the notification

© UIDAI, 2010 - 2015 Page 92 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Biometric Exception screen

No Application Shortcut Action

1 Ctrl + F1 Adds Exception for Right hand Index finger
2 Ctrl + F2 Adds Exception for Right hand Middle finger
3 Ctrl + F3 Adds Exception for Right hand Ring finger
4 Ctrl + F4 Adds Exception for Right hand Little finger
5 Ctrl + F5 Adds Exception for Right hand Thumb
6 Ctrl + F6 Adds Exception for Left hand Index finger
7 Ctrl + F7 Adds Exception for Left hand Middle finger
8 Ctrl + F8 Adds Exception for Left hand Ring finger
9 Ctrl + F9 Adds Exception for Left hand Little finger
10 Ctrl + F10 Adds Exception for Left hand Thumb
11 Ctrl + F11 Adds Exception for Right Eye
12 Ctrl + F12 Adds Exception for Left Eye

Photograph, Fingerprint and Iris capture

No Application Shortcut Action
1 Space Key Starts the Capture Process.
2 Enter Key Force Capture.
3 Escape Key Stops the Capture process.
4 Delete Key Deletes the Captured Image.
5 Ctrl + Q Opens QSS Dialog for Captured Image.

© UIDAI, 2010 - 2015 Page 93 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

Appendix 2. – On Screen Key Board Help

On screen local language keyboard can be launched by pressing CTRL + K.

Every key in the QWERTY keyboard has been mapped to one or more regional characters. Upon
press-ing a key, the options are highlighted and the first option (usually the most common one)
among them is inserted –

For example with Hindi, pressing ‘n’ will highlight all the nasal consonants as well as the Bindu and
Chandra bindu.


The user can press tab to cycle between the options for the current character – options that are not
valid are not inserted:

For example, if E is pressed at the start of a word, the vowels are possible but the mathras

are not.


If the current character has a Bindu, pressing tab cycles the Bindu or nasal character.

Example: After entering आन, pressing TAB repeatedly will produce आं,आँ,आङ, etc...


If the current character has a Mathra, pressing tab cycles the Mathra or Vowel character.

Example: After entering कि, pressing TAB repeatedly will produce कि, िीी ी , िीी इ, िीी ई


If the current
 character is a set of conjoined consonants, pressing tab cycles the last consonant
 within

Example: After entering क्ठ, pressing TAB repeatedly will produce क्ट, क्त, क्थ


If a character has a Mathra, pressing another key that generates a Mathra will replace

it Example: After entering कि, pressing A will change it to िीी ी

There are multiple ways to enter conjoined keys or half consonants:

1) Press a consonant key along with Shift to join it to the previous character e.g. – Pressing K, Shift +
K will produce िीीिीी .

© UIDAI, 2010 - 2015 Page 94 of 94

Version 2.5 Operator Manual for the Enrolment Process 3.1.0.0

2) Press Shift + Space to join the last two consonants e.g. – After entering िीी स Pressing Shift+Space

will change it to क्स.

3) Pressing Shift + Space when the last character is a conjoined one will split it– After entering क्स as

above, Pressing Shift + Space will change it back to िीी स.

The cursor and navigation keys behave as expected, BACKSPACE removes portions of the previous
character incrementally, and pressing the DELETE key deletes the entire character (akshara) to the
right.

Insert mode is the default, overwrite/replacement mode is not supported. The currently focused key
can be changed by pressing Ctrl + Arrow keys, and the focused key is clicked by pressing Ctrl + Enter.
Pressing the Enter key will dismiss the keyboard.

© UIDAI, 2010 - 2015 Page 95 of 94