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09 Demand Managament Process

The Demand Management process identifies demand for services to prevent capacity limitations. It analyzes patterns of business activity and service usage by user profiles. While not covered on the ITIL Foundation exam, Demand Management is important to understand as it accounts for variable business demand, such as retailers being busier in holiday seasons or companies needing capacity for large demands.

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75 views5 pages

09 Demand Managament Process

The Demand Management process identifies demand for services to prevent capacity limitations. It analyzes patterns of business activity and service usage by user profiles. While not covered on the ITIL Foundation exam, Demand Management is important to understand as it accounts for variable business demand, such as retailers being busier in holiday seasons or companies needing capacity for large demands.

Uploaded by

Md Kamruzzaman
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Demand Management Process

ITILv3 Foundations

http://www.jasondion.com
Demand Management

The purpose of the


process is to identify the
demand for a particular
service to prevent capacity
limitations.
Note: Demand Management process is not
covered by the ITIL Foundation exam.
Key Activities
• Identify and analyze patterns
of business activity (PBA)

• Analyze usage of services by


different types of users and
identify/document user
profiles
Important Considerations
• Business have busy and
slow periods

• Retailers are busier during


the holiday season

• Many companies don’t


account for large demand
Demand Management

This process is not covered


by the ITIL Foundation
exam, but is important to
fully understand the lifecycle.

Note: Demand Management process is not


covered by the ITIL Foundation exam.

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