Sabre Basic Course

Manual

Edition 1.0
© 2016 Sabre Inc. All rights reserved

This documentation is the confidential and

proprietary intellectual property of Sabre Inc. Any
unauthorized use, reproduction, preparation of
derivative works, performance, or display of this
document, or software represented by this
document, without the express written permission
of Sabre Inc. is strictly prohibited.

Sabre, the Sabre logo design, Format Finder help

system, and Personal Trainer are trademarks
and/or service marks of an affiliate of Sabre Inc.
All other trademarks, service marks, and trade
names are owned by their respective companies
TABLE OF CONTENTS
Introduction to Sabre ................................................................................................................................... 5
AIR TRAVEL GLOSSARY .......................................................................................................................... 6
ABOUT SABRE .......................................................................................................................................... 9
SABRE KEYBOARD LAYOUT ................................................................................................................. 10
SABRE RED WORKSPACE LAYOUT ..................................................................................................... 11
SABRE RED WORKSPACE SIGN IN ...................................................................................................... 11
Change Passcode ................................................................................................................................. 12
Multi Sign In ........................................................................................................................................... 13
CHANGE WORK AREA ............................................................................................................................ 14
TO CHECK ACTIVITIES IN ALL SIGNED - IN WORK AREAS ............................................................... 14
TO CHECK THE SET / TERMINAL ADDRESS ....................................................................................... 15
SIGN OUT ................................................................................................................................................. 15
Air Schedule and Availability .................................................................................................................... 16
ENCODE AND DECODE .......................................................................................................................... 17
Encode Function ................................................................................................................................... 17
Decode Function ................................................................................................................................... 17
Encoder / Decoder Mask ....................................................................................................................... 18
AIR SCHEDULE ....................................................................................................................................... 19
Date Specific ......................................................................................................................................... 19
Extended Search / 14 Days Schedule .................................................................................................. 20
Air Schedule Entries .............................................................................................................................. 21
AIR AVAILABILITY ................................................................................................................................... 22
City Pair Availability ............................................................................................................................... 22
City Pair Availability Entries................................................................................................................... 22
City Pair Availability Mask ..................................................................................................................... 23
Direct Access .............................................................................................................................................. 24
DIRECT ACCESS AVAILABILITY ............................................................................................................ 25
DIRECT ACCESS AVAILABILITY ENTRIES ........................................................................................... 25
DIRECT ACCESS AVAILABILITY MASK ................................................................................................. 26
OTHER DIRECT ACCESS FUNCTIONS ................................................................................................. 26
Flight Information ....................................................................................................................................... 27
VERIFY FLIGHT INFORMATION ............................................................................................................. 28
From An Availability Display .................................................................................................................. 28
From An Itinerary Segment ................................................................................................................... 29
From Flight Details ................................................................................................................................ 29
MINIMUM CONNECTING TIME ............................................................................................................... 30
Levels of Participation ............................................................................................................................... 31
DIRECT CONNECT AVAILABILITY (DCA) .............................................................................................. 32
DIRECT CONNECT SELL (DC) ............................................................................................................... 33
TOTAL ACCESS (AT / TA) ....................................................................................................................... 33
ANSWERBACK (AB) ................................................................................................................................ 34
FULL AVAILABILITY AND BASIC BOOKING REQUEST (NO CODE) ................................................... 34
Passenger Name Record ........................................................................................................................... 36
PASSENGER NAME RECORD................................................................................................................ 37
ITINERARY FIELD .................................................................................................................................... 38
Book A Direct/Non-Stop Flight .............................................................................................................. 38
Book Connecting Flights ....................................................................................................................... 39
Direct Segment Sell Or Long Sell (NN) ................................................................................................. 40
Open Segment (DS) .............................................................................................................................. 40
ARNK Segment ..................................................................................................................................... 41
ITINERARY MODIFICATION.................................................................................................................... 42
PASSENGER NAME FIELD ..................................................................................................................... 44
Adult Name (ADT) ................................................................................................................................. 44
Child Name (CØ2 – C11) ...................................................................................................................... 44
Infant Name (IØ1 - I23 ) ....................................................................................................................... 44
Same Surname Or Last Name .............................................................................................................. 45
Display Name Field ............................................................................................................................... 45
NAME FIELD MODIFICATION ................................................................................................................. 46

10-Jan-17 Sabre Basic Course Page | 1

 Modify Surname Or Last Name ............................................................................................................. 46
Modify Given Name Or First Name ....................................................................................................... 46
Modify Child And Infant’s Age ............................................................................................................... 47
Passenger Details ................................................................................................................................. 48
PHONE FIELD .......................................................................................................................................... 49
Agency Phone Field .............................................................................................................................. 49
Display Phone Field .............................................................................................................................. 49
Passenger Phone Field ......................................................................................................................... 49
PHONE FIELD MODIFICATION ............................................................................................................... 50
TICKETING FIELD .................................................................................................................................... 50
Ticket Issuance Date ............................................................................................................................. 50
Other Ticketing Field Entries ................................................................................................................. 50
Display Ticketing Field .......................................................................................................................... 51
TICKETING FIELD MODIFICATION ........................................................................................................ 51
RECEIVED FROM FIELD ......................................................................................................................... 51
Display Received From Field ................................................................................................................ 51
RECEIVED FROM MODIFICATION ......................................................................................................... 52
END TRANSACTION ................................................................................................................................ 52
Some Error Responses Upon End Transaction .................................................................................... 53
QUICK REFERENCE FOR PNR CREATION .......................................................................................... 54
PNR Retrieval .............................................................................................................................................. 55
PNR RETRIEVAL ..................................................................................................................................... 56
Retrieval By Name ................................................................................................................................ 56
Retrieval By Sabre Record Locator ....................................................................................................... 56
Retrieval By Flight Details ..................................................................................................................... 57
FLIGHT MANIFEST .................................................................................................................................. 57
DISPLAY PARTS OF PNR MANDATORY FIELDS ................................................................................. 59
DIRECT ACCESS PNR RETRIEVAL ....................................................................................................... 59
PNR HISTORY ......................................................................................................................................... 61
PNR RETENTION ..................................................................................................................................... 63
SEGMENT STATUS CODE...................................................................................................................... 64
CHANGE SEGMENT STATUS CODE (CSS) .......................................................................................... 65
QUICK REFERENCE FOR CSS .............................................................................................................. 65
Optional PNR Fields ................................................................................................................................... 66
GENERAL FACTS (GFAX) FIELD............................................................................................................ 67
OTHER SERVICE INFORMATION (OSI) ................................................................................................. 67
Inform Airline Of Passenger’s Contact .................................................................................................. 67
Advise Airline Of Traveling Companion Party (TCP) ............................................................................ 67
Advise Airline Of Other Passenger’s Information .................................................................................. 67
Display OSI Item ................................................................................................................................... 67
Modify OSI Item ..................................................................................................................................... 68
Delete An OSI Item ............................................................................................................................... 68
Delete A Range Of OSI Items ............................................................................................................... 68
SPECIAL SERVICE REQUEST (SSR) ..................................................................................................... 68
Commonly Used SSR Codes ................................................................................................................ 68
Create SSR Item – Meal Request ......................................................................................................... 70
Other Requests (OTHS) ........................................................................................................................ 71
Display SSR Item .................................................................................................................................. 71
Remove Or Cancel SSR Item ............................................................................................................... 72
Modify SSR Item ................................................................................................................................... 72
Update SSR Status Code...................................................................................................................... 72
SSR FOR CHILD & INFANT NOT OCCUPYING SEAT ........................................................................... 73
INFANT OCCUPYING SEAT .................................................................................................................... 73
APIS - ADVANCE PASSENGER INFORMATION SYSTEM ................................................................... 73
APIS Format .......................................................................................................................................... 74
Display 3DOC Information..................................................................................................................... 76
FOID – FORM OF IDENTIFICATION ....................................................................................................... 76
Other FOID Entries ................................................................................................................................ 76
Display FOID Information ...................................................................................................................... 77
FREQUENT FLYER .................................................................................................................................. 77

10-Jan-17 Sabre Basic Course Page | 2

 Check Airline Exchange Agreements .................................................................................................... 77
Create FF Field ..................................................................................................................................... 78
Display FF Field ................................................................................................................................... 79
Modify / Delete Frequent Flyer Number ................................................................................................ 79
Summary Of FF Entries......................................................................................................................... 79
PRE-RESERVED SEAT (PRS) ................................................................................................................ 79
Check The List Of PRS Carriers ........................................................................................................... 80
Using Mask For Seat Selection ............................................................................................................. 81
Entries For Seat Selection..................................................................................................................... 82
Display Pre-Reserve Seat / Boarding Pass Information ....................................................................... 82
Cancel Pre-Reserved Seat.................................................................................................................... 82
Update Pre-Reserved Seat ................................................................................................................... 82
PRS For Change Of Gauge Flight ........................................................................................................ 83
PASSENGER EMAIL ADDRESS AND EMAIL FUNCTION ..................................................................... 84
Create Email Address ........................................................................................................................... 84
Summary Of Passenger Email Address Entries ................................................................................... 85
Display Passenger Email Address ........................................................................................................ 85
Modify / Delete Passenger Email Address ............................................................................................ 85
Itinerary Printing ......................................................................................................................................... 86
REMARKS ................................................................................................................................................ 87
ITINERARY REMARKS ............................................................................................................................ 87
DISPLAY ITINERARY REMARKS ............................................................................................................ 87
MODIFY & DELETE ITINERARY REMARKS .......................................................................................... 88
ITINERARY PRINTING ............................................................................................................................. 88
ITINERARY SERVICES ............................................................................................................................ 88
HARDCOPY PRINTING ........................................................................................................................... 89
CHECK PRINTER DESIGNATION & STATUS ........................................................................................ 89
Printer Status ......................................................................................................................................... 89
Printer Designation & Undesignate Printer ........................................................................................... 90
PNR Optional Functions ............................................................................................................................ 91
PNR DIVIDE.............................................................................................................................................. 92
Steps For PNR Divide ........................................................................................................................... 92
PNRs After Divide ................................................................................................................................. 95
Quick Reference For PNR Divide ......................................................................................................... 95
WHOLESALE TICKETING ....................................................................................................................... 96
1st Wholesaler ........................................................................................................................................ 96
2nd Wholesaler ....................................................................................................................................... 96
Do’s And Don’ts For Wholesaler ........................................................................................................... 96
Queue System ............................................................................................................................................. 97
QUEUE SYSTEM ..................................................................................................................................... 98
Message Queues .................................................................................................................................. 98
PNR Queues ......................................................................................................................................... 98
QUEUE COUNT ....................................................................................................................................... 99
QUEUE ACCESS ..................................................................................................................................... 99
QUEUE WORKING ................................................................................................................................... 99
QUEUE EXIT .......................................................................................................................................... 100
OTHER QUEUE ENTRIES ..................................................................................................................... 100
Fare Quote ................................................................................................................................................. 101
FARE QUOTE INTRODUCTION ............................................................................................................ 102
BASIC FARE QUOTE - SINGLE CARRIER ........................................................................................... 103
FARE QUOTE – OPTIONS .................................................................................................................... 107
Fare Rule ................................................................................................................................................... 109
FARE RULE INTRODUCTION ............................................................................................................... 110
BASIC FARE RULE DISPLAY - SHORT COMMAND ............................................................................ 110
RULE DISPLAY - OPTIONS (SHORT ENTRY) – FROM FQ RESPONSE ........................................... 113
PNR Pricing ............................................................................................................................................... 114
PNR PRICING INTRODUCTION ............................................................................................................ 115
PNR PRICING - PRICE LIST (WPA) ...................................................................................................... 115
PNR PRICING - PRICE LIST (WPA) OPTIONS..................................................................................... 118
PNR Pricing - Price List (WPA) Quick Reference ............................................................................... 119

10-Jan-17 Sabre Basic Course Page | 3

 PNR Pricing – View And Delete Price Quote Record (PQ) ................................................................. 119
Timatic and ETAS ..................................................................................................................................... 120
TIMATIC SYSTEM .................................................................................................................................. 121
Access TIMATIC ................................................................................................................................. 121
TIMATIC SRW Mask ........................................................................................................................... 122
Other Useful TIMATIC Information ...................................................................................................... 122
ELECTRONIC TRAVEL AUTHORITY SYSTEM .................................................................................... 123
Steps To Apply Visa ............................................................................................................................ 123
Other ETAS Function: ......................................................................................................................... 125
Format Finder............................................................................................................................................ 126
Personal Trainer ....................................................................................................................................... 129
AGENCY ESERVICES ........................................................................................................................... 130
Steps to access Agency eServices ..................................................................................................... 130
PERSONAL TRAINER ............................................................................................................................ 134
Miscellaneous ........................................................................................................................................... 140
MISCELLANEOUS INFORMATION ....................................................................................................... 141
Sabre Travel Guide ............................................................................................................................. 141
Distance Check ................................................................................................................................... 141
Time Checks ....................................................................................................................................... 141
Weather Forecast ................................................................................................................................ 141
Calendar .............................................................................................................................................. 141
Tax Information ................................................................................................................................... 141

10-Jan-17 Sabre Basic Course Page | 4

 Introduction to Sabre
OBJECTIVES
Upon completion of this chapter, you will be able to:

 Understand the commonly used Air Travel Terminology

 Know the specific symbols used in the Sabre system
 Know the Sabre Red Workspace layout
 Sign In and Sign Out from the Sabre System

10-Jan-17 Sabre Basic Course Page | 5

 AIR TRAVEL GLOSSARY
Term Definition
The starting point at which the passenger begins his travel on a particular flight
Origin segment.
航程起点，是指在客票中列明的整个航程最初的出发地点。
The ultimate end of the passenger’s journey as shown on the booking and ticket.
Destination
航程终点，是指在客票中列明的整个航程最终的到达地点。
Part of the journey from a passenger’s boarding point to a deplaning point; it could
Segment / Leg be a flight segment or auxiliary segment of the itinerary.
航程中某一段， 可为行程中的某一航班或是航班上的辅助服务.
Term to identify the passenger’s flight itinerary
Routing
航班飞行路径，或“一个城市到达另外一个城市的飞行线路（包括经停）”
Trip that is moving away from its origin and does not return to its point of origin city.
One–way 不构成完全的来回程、环球程或其它使用一半来回程(1/2 Round Trip) 运价的缺口程
journey
的航程
Roundtrip The trip that goes back to its point of origin city.
journey 旅行从一点始发，经某一折返点，再回到原出发点的航程。
Travel to one city, return from another city; i.e. the departure city is not the same as
Open–jaw the arrival city of the previous segment.
下程的始发地与上程的目的地不同.
Arrival Not Known; it is a term used in CRS / GDS booking.
It is a portion of the itinerary where passenger will not take any air service from one
ARNK city to the next.
地面运输段。旅客通过非航空方式从一个城市到达另一个城市。
List of flights that the passenger is scheduled to take.
Itinerary
所有航班信息和所附带服务项目的列表
A flight that proceeds directly to the final destination without making any stops at
Non – stop intermediate points.
service
不经过任何经停站而直达终点站
A flight that may have Transit points (i.e. it may make an intermediate stop(s) before
Direct Flight reaching its destination, it does not require a change of flight number and aircraft).
经过 经停站 (Transit point) 至 终点站， 但旅客无需换班机.
There is a change on the aircraft enroute or a change of inventory compartment
Change of enroute but has the same flight number.
Gauge
指旅客在经停点需换搭另一班机（航班号保持不变）
Flights that require change of aircraft at intermediate stop(s), referred as
Connecting city(ies) before arriving at the destination (i.e. it takes two or more
Connecting flights to reach the destination).
Flights 指因衔接的需要，旅客在航程中的某一中间点 (称 转机城市， Connecting City) 转换
航班。 衔接时间不超过 24 小时
Online A connection that requires a change of planes on same airline.
Connection 是指转机至同一航空公司的情况
Offline A connection that not only involves a change of planes but also change of airlines
Connection as well. 是指转机至不同航空公司班机的情况
Travel with more than one (1) airline with a single ticket; entails agreement for
Interline airlines to transfer baggage. 是指旅客搭乘多个航空公司的班机, 但只需办理一次行
李托运手续，因这些航空公司之间有行李托运协议。
Minimum The legal minimum time necessary to change planes at a given airport.
Connecting
在特定机场从一家航空公司的班机转搭另一航空公司班机所需的时间
Time

10-Jan-17 Sabre Basic Course Page | 6

Term Definition
A planned stop in a destination for more than 24 hours before continuing the next
Stopover
part of the flight itinerary.
在航程中的某一中间点中断旅行，停留时间超过 24 小时
City/ airline/ IATA designated codes for cities, airlines and airports.
airport codes 由国际航协指定的城市/机场或航空公司代码
An agreement between airlines to sell space on each other’s flights using their own
Code share two-letter codes in the CRS.
Flight 代码共享航班是航空公司之间合作的一种形式。例如 A 航空公司从 B 航空公司购买
座位进行销售，班机号使用 A 航空公司的代码，实际承运人是 B 航空公司
Section of seating in the airline.
Class of Service
机舱内不同区域的座位
Seats that are available and can be sold
Available seats
航班上可供销售的座位
ETD Estimated time of departure 预计起飞时间
ETA Estimated time of arrival 预计到达时间
Number of scheduled hours from point of origin to destination.
Elapsed Time
从某一出发点到目的地的飞行时间
Greenwich Universal point of reference in determining standard time; also known as Zulu time,
Mean Time Universal Time (UT) or Coordinated Universal Time (UTC)
(GMT) 英国伦敦的皇家格林威治天文台的时间,也称为世界标准时间。
Zulu Time The letter designator for this clock is Z. 时间以字母 ”Z” 为首

Computer Airline-owned computerized reservation system to facilitate interactive online

Reservations transactions.
System (CRS) 航空公司的电脑订位系统
Computerized reservation networks through which users (travel agents, airline
employees or travelers) can view data on a wide range of travel services, including
Global air, hotel, car rental and like services. Several GDS provide their services to users
Distribution worldwide.
System (GDS) 供代理人使用的电脑系统。该系统与多家航空公司系统及其它于旅游业有关的供应商
的电脑系统相连接。
The file or record containing the passenger’s reservations, i.e. names of all
Passenger passengers having the same itinerary (air and non-air segments), passengers
Name Record contacts and other passenger travel information.
(PNR) 它记录同一行程的旅客 （一个或多个）的所有必要信息， 如航段， 旅客姓名，连络
资料等。
Reservations made for 1 – 9 passengers.
FIT Booking
订位人数从 1 至 9 人的订位称为散客订位
Booking that consists of 10 or more passengers on the same date for the same
Group Booking destination.
订位人数是 10 人或以上的订位称为团体订位
PNR Address or The computer reference code that is unique to a passenger’s flight reservation that
File Address or is stored in the CRS/airline for retrieval of booking
Record Locator 旅客订位记录的电脑编号，它具有唯一性。
Any person (except the members of the crew) carried or to be carried in an aircraft
Passenger with the consent of the carrier.
(PAX)
除机组人员以外的所有飞机上的搭客。

10-Jan-17 Sabre Basic Course Page | 7

Term Definition
A person who has reached his/her 12th birthday as of the date of the
Adult commencement of travel.
在行程的第 1 航段出发日期时超过 12 周岁的旅客
A person who has reached his/her 2nd-11th birthday as at the date of
Child commencement of travel and not his/her current birthday. i.e. 02-11 years old
2 周岁以上，12 周岁以下为儿童
A person who has reached his/her 01st -23th month old as at the date of
Infant commencement of travel and not his/her current birthday. i.e. 01-23 months old
2 周岁以下为婴儿
Indicates a reserved space on the desired flight. This means the airline has
recognized your reservation and is confirming that it recognizes your reservation.
Confirmed A “confirmed reservation” means that the ticket sold by the airline or its authorized
Status (HK) travel agents contain a specification of the flight with flight number, date and time;
and the notation “OK” or any other entry in the appropriate space on the ticket.
确认旅客订位已预订成功
A list, established by an airline, of passengers who are either seeking space on a
flight that is sold out, or travelling on a standby basis/standby fare. For passengers
Waitlisted on standby, they are not permitted to board the flight until all passengers with
Status (HL) confirmed reservations have been boarded.
在等候航空公司确认座位。如旅客持有候补座位的机票， 只有在所有其它持有确认
座位的旅客都登机后， 如还有剩余机位才办理登机手续。
Do All Possible;
Used in CRS booking to request assistance on confirmation of HL segments from
DAPO
the airlines.
请求航空公司尽一切可能确认处于候补状态的机位，
Two reservations for the same traveler on the same day or on overlapping date,
Duplicate including stopovers.
Booking
同一旅客有两个完全相同行程的订位， 这样的订位称为重复订位
A change in date/time of reservation in a previously booked segment(s).
Rebooking
在原订位中，修改旅行时间或航班
Removing the segment from the PNR where passenger will not go.
Cancellation
取消客人不再需要的航段
A traveler who does not appear for a flight on which he or she has confirmed
reservation and fails to cancel that reservation properly. Airlines will cancel all
No-show further flights on a traveler’s itinerary if a reservation is not cancelled.
指旅客预订了机位却没有搭机，而且没有事先通知航空公司取消座位。这种情况下，
航空公司有权取消旅客订位中的机位，包括所有后续航班。
Ticketing Time Deadline set by the airlines to purchase a ticket for the flight reservations made.
Limit 由航空公司设定的最晚出票期限。
Ticket is in electronic form rather than paper and the record is stored in the airline
Electronic system.
Ticketing 纸质机票的电子形式，电子机票将票面信息存储在订座系统中，可像纸票一样执行出
票、作废、退票、换开、改转签等操作。

10-Jan-17 Sabre Basic Course Page | 8

ABOUT SABRE

abre Corporation is the leading technology provider to the global travel industry. Sabre’s

S software, data, mobile and distribution solutions are used by hundreds of airlines and
thousands of hotel properties to manage critical operations, including passenger and
guest reservations, revenue management, flight, network and crew management.

Sabre also operates a leading global travel marketplace, which processes more than $110 billion
of estimated travel spend annually by connecting travel buyers and suppliers.

Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries
around the world.

10-Jan-17 Sabre Basic Course Page | 9

SABRE KEYBOARD LAYOUT
The frequently used keys used in the Sabre System have been configured for the convenience to
the users. Below is the description of these keys.

Display on Position on
Function
screen Keyboard
Display key

 + For example, SLXIHM is the entry to retrieve

PNR

Change key
[
For example,
 （on the right to the
91 ABC TRAVEL 6220 0011/AMY-A
is the entry to change the information in the 1st
letter P） phone field

Cross of Lorraine

’ Used in the entry as prefix to option.

When seen on the system response, it indicates
¥ （on the left to the
that there are more information which can be
Return key） displayed with entries like “MD”, “MU”, “MB” and
“MT”.

\ End item key

§ Used as “Entry Connector” that joins the entries

（above RETURN
in one transaction
key）
Alt + Backspace /
Clear key
F12
Recall key Entry
Alt 
Used to recall the last entry.

10-Jan-17 Sabre Basic Course Page | 10

SABRE RED WORKSPACE LAYOUT
The Sabre Red Workspace’s screen is structured into five main areas, they are

1. Menu Area,
2. Application Launcher Area,
3. Tool Bar,
4. Sabre Work Area
5. Application Side Area

Within each area, you may have drop down list or tabs with features to facilitate servicing your
clients.

In this user guide, we would focus on the Menu Area, Tool bars and Application Side Area. The
details of Profiles and others in the Application Launch Area will be covered in a separate guide.
Menu Area

Application Launcher Area

Tool
Bar

Sabre Work Area

Application Side Area

10-Jan-17 Sabre Basic Course Page | 11

SABRE RED WORKSPACE SIGN IN
Before any work can be performed in the Sabre system, you must sign into the system. There
are six work areas (or called Agent Assembly Areas, AAA) that allows you to work on different
transactions concurrently without one transaction interfering with the other. It also enables more
than one user to access the computer at the same location without affecting each other’s work.
These six areas are named as A, B, C, D, E and F.

You can sign in to one work area or all six work areas in a single entry.
Entry: SIA1ØØ1

Explanation:
SI Function Identifier for Sign In
A Work area “A”
1ØØ1 Agent identification number
4 numerals that are unique to an agent within a travel agency setup.

System Response：
AGENT SIGN IN
  
CURRENT PASSCODE <******* > ID <001001> CTY <V718 >
  
DUTY CODE <.> AREA <A> NEW PASSCODE <********>

Ref. label Explanation

 CURRENT Enter your 7 – 8 alphanumeric Passcode e.g. 1SABRE.
PASSCODE
 ID SIGN-IN ID that the system will fill in for you as in the entry
 CTY PCC (Pseudo City Code) - Your Pseudo City Code which the
system will pre-fill for you.
 DUTY CODE By default is <.>
 AREA The system will pre-fill the default Agent Assembly Areas to Area
A. You may change this field to your desired working area.
 NEW You may change your Passcode here if necessary. Else, it can
PASSCODE be left blank.

Change Passcode
Every Passcode will expire in 90 days. The system will prompt you to change the Passcode 10 days
before the expiration.

About Sabre Passcode

Sabre Passcode should be 7 – 8 alphanumeric Passcode e.g. 123SABRE. It should not contain letter “Q”
and “Z” and the same letter should not be continuously repeated 3 times or more. The Passcode should
not be a common or offensive word.

About the New Passcode

The new Passcode should be entered after you have entered the current Passcode and prior to pressing
the “ENTER” key. The new Passcode should be different from the last 4 Passcode used.

10-Jan-17 Sabre Basic Course Page | 12

System Response：Successfully signed in

Explanation of the 1st line on the response:

V718 Pseudo City Code (PCC). Travel agency’s identity in Sabre system.
 Duty Code assigned for the user
 - Subscriber with full reservations access in live mode.
6 - Training Mode / S.A.I lessons (Sabre Assisted Instruction lesson)
9 - Management function
A Agent
WS Agent’s initial. E.g. “WS “ is the initial for Agent “William Seetoh”
A Area that WS has signed in.

Multi Sign In

When you are already in one work area ( e.g. Area A) and would like to sign in to another area
without signing out of current work area, you can use the Sign In function again to sign in to the
desired area.
Entry: SIB1214
Explanation:
SI FUNCTION IDENTIFIER FOR SIGN IN
B Desired work area
B - Area B
 - All work areas
1214 Agent identification number
System Response：
At the system response prompting the Passcode, key in the Passcode and you will be out of the
current work area A and successfully signed in to Area B.

Summary of Sign In Entries

Entry Explanation
SIB Sign in to work area B by the same user
SIC1012 Sign in to work area C by user with ID “1012”
SI1001 Sign in to all work areas. (A, B, C, D , E, F) by user with ID “1001”

Common Error Responses

Error response Explanation
ENTER CORRECT PASSCODE Wrong Passcode has been entered
ID has not been defined in the
UNKNOWN AGENT ID
system

10-Jan-17 Sabre Basic Course Page | 13

CHANGE WORK AREA
Entry：B
Explanation：
Change the current work area to the desired work area, e.g. work area B that agent has already signed in
to.
System Response：
¤B«
H1J8.H1J8*AOA.B..PNR PRESENT
1.1DAITE/MARKMR
1 SQ 970S 25APR 4 SINBKK SS1 0710 0835 /DCSQ /E
TKT/TIME LIMIT
1.TAWH1J815MAR009/0400A/
PHONES
1.SIN 62200011 STNS TRAVEL/AMIE-A
PASSENGER DETAIL FIELD EXISTS – USE PD TO DISPLAY
TICKET RECORD – NOT PRICED
RECEIVED FROM – DAPHNE
H1J8.H1J8*AOA 2136/16DEC14

 When the agent returns to an area where a PNR is on hold, the response will indicate that work is
present and automatically will redisplay the unfinished PNR.
 If any work (PNR) was left unfinished in Area B, it will now be on hold. If the work is not completed
within 2 hours, it will disappear.

System Response (Multiple Tabs Work Area):

TO CHECK ACTIVITIES IN ALL SIGNED - IN WORK AREAS

Entry：S
System Response：
*S*
 H1J8.H1J8*ACS.C
 ACTIVE AGENT – CS CANDY SARABIA – 2122-H1J8
 H1J8.H1J8*AOA.A
H1J8.H1J8*AMD.B..PNR PRESENT


Explanation:
Line Explanation
1 Current user with initial “CS is using work area “C” named as the active
work area
2 Active agent is “CS” with ID “2122” belongs to travel agency with PCC as
“H1J8”
3,4 Other work areas that have been signed in are “A” & “B”
Agent “OA” has signed in to work area “A”.
Agent “MD” has signed in to work area “B” and has a PNR on hold

10-Jan-17 Sabre Basic Course Page | 14

TO CHECK THE SET / TERMINAL ADDRESS
Entry：¥J
System Response：

Explanation:
The set or terminal address “C41E8F” are shown in 2 locations as above.

SIGN OUT
When you wish to leave the terminal for any length of time, the terminal should be signed out for
security reasons. This will prevent anyone from accidentally or intentionally modifying data using
another agent’s sign in code.

If there are no transactions done in a work area for 6Ø minutes, the system will automatically
sign out that work area.

Entry ： SO
Explanation ：
Sign out the current work area
Entry ： SO
Explanation ：
Sign out all the work areas that have been signed in by an agent.

Sample Response:
SO*«
A.B.C.D.E.F..SIGNED OUT

10-Jan-17 Sabre Basic Course Page | 15

 Air Schedule and Availability
OBJECTIVES
Upon completion of this chapter, you will be able to:

* Use the Sabre AWS Mask and Entry to Encode and Decode City and Airline
* Display the Air Schedule and City Pair Availability
* Interpret the codes and symbols from Air Schedule and City Pair Availability

10-Jan-17 Sabre Basic Course Page | 16

ENCODE AND DECODE
IATA has designated standard codes for City, Airport and Airline for its recognition worldwide.
Thus, before viewing Air Schedule or City Pair Availability, it is important to know the 3 letter City
Code or Airport Code and 2 letter Airline Code.

Encode Function
The Encode function is used to verify the 3 letter code for City or Airport and 2 letter code for
Airline.
City Name
ENTRY: W/CCQUITO

W/CC Function Identifier

QUITO City Name

Airport Name
ENTRY: W/APNARITA

W/AP Function Identifier

NARITA Airport Name

Airline Name
ENTRY: W/ALCROSSAIR

W/AL Function Identifier

CROSSAIR Airline Name

Country Name
ENTRY: HCCC/SINGAPORE
HCCC/ Function Identifier
SINGAPORE Country Name

Decode Function
The Decode function is used to verify the Name of a specific 3 letter City or Airport code and 2
letter Airline code and 3 characters Airline Equipment code

City / Airport Code / Airline Code

ENTRY: W/CRI ENTRY: W/SQ

W/ Function Identifier W/ Function Identifier

CRI 3 letter City or Airport Code SQ 2 letter Airline Code

Airline Equipment Code

ENTRY: W/EQAB4

W/EQ Function Identifier

AB4 3 Characters Airline Equipment Code

10-Jan-17 Sabre Basic Course Page | 17

Country Code
ENTRY: HCCC/SG
HCCC/ Function Identifier
SG 2 Characters Country Code

Encoder / Decoder Mask

The Encoder/Decoder Mask allows travel consultant to view Codes / Names for City, Airport, Airline,
Country, Special Service Request, Meal and a lot more.

Step 1: Click on Tools on the Menu Bar

Step 2: Select Encoder/Decoder or Select from Helper Apps
Step 3: Fill in the Mask

Click on the drop down

arrow located at the
“Category” box to select
the list of categories.

Choose either the

“Encode” or “Decode”
function by activating the
radial button.

Type in at the Text box

the Name or Code that
you wish to check.

The respective Code or

Description would be
displayed in the box
below.

10-Jan-17 Sabre Basic Course Page | 18

AIR SCHEDULE
Sabre can display the electronic version of the OAG (Official Airline Guide) Schedule. The
resulting display looks like flight availability, except there will be no seat availability shown. It can
display up to 331 days from today. All non-stop and direct flights will be shown first, followed by
connecting flights.

Date Specific
Entry: S10DECSINLAX
S Function Identifier
1ØDEC Desired Travel Date (Optional)
SINLAX SIN – origin city/airport; LAX – destination city/airport
Sample Response:
10DEC MON SIN/Z¥8 LAX/PST-16
1SQ 38 C Z J D S SINLAX 1615 1550 345 M 0 DC/E
B E M W H K L
2US/SQ 5401 C D Z Y B SINLAX 1615 1550 345 M 0 DC/E
H Q N V W L S T G K U E R
3SQ 12 F P A C Z SINLAX 0950 1125 744 M 1 DC/E
D S Y B E M W H K L Q N V T
4AI/SQ 8028 K M SINLAX 1715 1840 77W 1 DC/E
5BR 226 F P C J SINTPE 1310 1730 74E M 0 DC/E
Q L Z V R L T B X U H
6BR 12 C J Y M Q LAX 1820 1345 77W M 0 DC/E
Z V R K T B X U H
Explanation of the response:
1ØDEC MON Date as indicated on the entry, MON – the day for specific date
SIN/Z¥8 SIN – origin city/airport; Z – Zulu time code; ¥8 – plus 8 hours from the
Greenwich Meantime
LAX/PST–16 LAX – destination city/airport; PST – Pacific Standard Time;
–16 is the time difference to origin city
The United States uses nine standard time zones. From east to west they
are Atlantic Standard Time (AST), Eastern Standard Time (EST), Central
Standard Time (CST), Mountain Standard Time (MST), Pacific Standard
Time (PST), Alaskan Standard Time (AST), Hawaii-Aleutian Standard
Time (HST), Samoa standard time (UTC-11) and Chamorro Standard
Time (UTC+10).
1SQ 38 1 – line number; SQ 38 – airline code & flight number.
C Z J D S B E M Booking Classes. The number of seats available is shown on Availability
display, please refer to Availability topic.
SINLAX City Pair; SIN – origin airport; LAX – arrival airport
If arrival airport is different from the city pair request, it may mean that
there are connecting flights, please see line 5 from sample response.
Illustration: (refer to line 5 and 6 from sample response)
SINTPE – arrival airport is TPE, the connecting city.
LAX – arrival airport is LAX, the destination city.
1615 155Ø 1615 – estimated departure time; 1550 – estimated arrival time
345 Equipment type. To decode use the entry: W/EQ345
M Meal type. To view the Meals Table use the entry: DU/MLS

10-Jan-17 Sabre Basic Course Page | 19

 Ø Number of stop indicator. To view use the entry: VA1 (where 1 is
the line number). Refer to Flight Information Chapter for more
details.
Ø– Non Stop flight.
1 – Direct Flight that involves transit point(s).
DC Participation Level of the airline in Sabre. For more details, refer to
Levels of Participation Chapter.
/E Airline is capable of issuing Electronic Ticket.
US/SQ 54Ø1 Codeshare flight. US – marketing carrier; SQ – operating carrier
NH/** Codeshare flight will be shown after a sell for the flight segment is made

Extended Search / 14 Days Schedule

Entry: SØ1MARSINHKG¥CX/ES

¥CX Specific airlines schedule

ES Extended Search qualifier
Sample Response:
S01MARSINHKG¥CX/ES

01MAR FRI – 15MAR FRI SIN/Z¥8 HKG/¥0

1CX 650 J C D I Y B SINHKG 0650 1045 773 B 0 5 DC/E
H K M L V S N Q O
30JAN – 06MAR
2CX 710 J D I Y B H SINHKG 0805 1155 773 B 0 5 DC/E
K M L S N Q O
15FEB – 23MAR
3CX 636 J C D I Y B SINHKG 2015 0005¥1 333 D 0 X167 DC/E
H K M L V S N Q O
26FEB – 01MAR

Explanation of the response:

Ø1MAR – 15MAR 14 days schedule display from the requested date 01March
3ØJAN – Ø6MAR Flight Validity period.
If INFIN is shown, it means that schedule of the flight is valid until
further notice.
X167 Flight frequency indicator. X167 – daily flight except Monday,
Saturday and Sunday. No frequency indicator means daily flight.
5, means every Friday.
¥1 Following day indicator. No indicator means same day arrival.
Minus (-) 1 – means previous day.

10-Jan-17 Sabre Basic Course Page | 20

Air Schedule Entries
SAMPLE FORMAT DESCRIPTION
S23MARSINLON Date Specific Display
S23MARSINLON/ES 14 days / Extended Schedule Display
S23MARNYCLON10A Schedule display by departure time
S23MARLONNYC/1P Schedule display by arrival time
S23MARSINJKT¥GA Specific carrier display
S23JUNSINMNL¥/A Alliance Manager – Star Alliance
S23JUNSINSYD¥/O Alliance Manager – One World
S23JUNSYDNYC¥/S Alliance Manager – Sky Team
S23JUNSINTYO. Schedule display without Codeshare Flights
SHORTCUT ENTRIES DESCRIPTION
S Display more schedule
SOA Redisplay original schedule screen
SR Redisplay last schedule screen (date specific only)
S¥1 Schedule for next day
S1 Schedule for previous day
S¥QF Display specific carrier
S21MAY Change schedule date
SR15APR Display return schedule

10-Jan-17 Sabre Basic Course Page | 21

AIR AVAILABILITY
City Pair Availability (CPA) displays flight information for air transportation offered between two
cities. All participating carriers’ availability are displayed equally and all subject to the same
display factors. City pair availability may be made up to 331 days in advance.

City Pair Availability

Entry: 1Ø1APRMNLHNL¥UA
1 Function Identifier
Ø1APR Departure Date
MNLHNL MNL – origin airport; HNL – arrival airport
¥UA ¥  use for City Pair Availability; UA – specific airline
availability
Sample Response:
101APRMNLHNL¥UA«

01APR MON MNL/Z¥8 HNL/HST-18

1UA 184 C9 D9 Z9 P8 Y9 B9 MNLGUM 2255 0445¥1 738 S 0 DCA/E
M9 E9 U9 H9 Q9 V9 W9 S9 T9 L9 K9 G0 N0
2UA 200 J9 C9 D9 Z9 P8 Y9 HNL ¥1 0640 1755-1 777 B 0 DCA/E
B9 M9 E9 U9 H9 Q9 V9 W9 S9 T9 L9 K9 G0 N0
NO MORE – 1* FOR INTERLINE CONX

Explanation of the response:

C9 D9 G0 Number of seats shown after the booking class code.
2255 0445¥1 ¥1 – plus one day arrival indicator
¥1 0640 1755 1 ¥1 – plus one day departure indicator;
1  less one day arrival indicator

 The above explanation for the response is partial only and highlights the key points. Details are
already explained in Air Schedule
 City Pair Availability is also known as General Availability which the display starts at line 1.
 City Pair Availability is applicable only to airline on DCA, DC, AB, NO CODE and Basic Booking
Request Participation Level. Refer to Levels of Participation Chapter for more details.

City Pair Availability Entries

SAMPLE FORMAT DESCRIPTION
12ØMAYTPELAX9A or
Specify estimated departure time
120MAYTPELAXØ9ØØ
123FEBSINKUL¥MH Specify specific airline
128MARYYZSIN9ANRT Specify connecting city
115JUNSINLHR¥SQE Specify specific booking class
121JULCPHSIN/D Specify only direct flights
128AUGSINBRU9AFRA¥JLM Combined qualifiers
Specify Airlines not showing Codeshare
119SEPSINHND.¥SQ
flights
Specify Airline and Cabin Category
YB – Economy SB – Premium Economy
107DECSINNYC¥SQ//BB
BB – Business JB – Premium Business
FB – First PB – Premium First

10-Jan-17 Sabre Basic Course Page | 22

 SHORTCUT ENTRIES DESCRIPTION
1 Display more availability
1C Display more Booking Classes
1OA Display original availability
1R Redisplay last availability
1¥1 Request availability for next day (max. 30 days)
11 Request availability for previous day
122NOV Request an alternate date
112P Request an alternate time
1. Request availability hiding all codeshare flight options
1HKG Request for a specific connection city
1¥CX Request for specific carrier
1T Request for specific class
1/D Display direct flights only
1R29NOV Display return availability different date
1R6P Display return availability – same day 6PM
1R¥5 Display return availability 5 days later
1//YB Display availability for Economy Class Cabin
1//SB Display availability for Premium Economy Class Cabin
1//BB Display availability for Business Class Cabin
1//JB Display availability for Premium Business Class Cabin
1//FB Display availability for First Class Cabin
1//PB Display availability for Premium First Class Cabin

City Pair Availability Mask

STEP 1:
Click on Point and Click at
Helper Apps Area
STEP 2:
Complete the Mask

Click on “Go” to get the City

Pair Availability

10-Jan-17 Sabre Basic Course Page | 23

 Direct Access
OBJECTIVES
Upon completion of this chapter, you will be able to:

* Display Direct Access Availability

* Identify the importance of Direct Access Availability
* Compare City Pair Availability and Direct Access Availability
* Learn other Direct Access Functions

10-Jan-17 Sabre Basic Course Page | 24

Direct Access allows as Sabre user to obtain information directly from the participating airline
system. Thus, you will be able to view the last seat available of the airline.

DIRECT ACCESS AVAILABILITY

ENTRY: 12 6O CT DX BR UH  S V
1 Function Identifier
26OCT Departure Date
DXBRUH DXB – origin airport; RUH – arrival airport
SV   use for Direct Access Availability; SV – specific airline

Sample Response:
26OCT FRI DXB/Z¥4 RUH/-1
SV RESPONSE
13SV 559 F0 J0 Y7 L7 DXBRUH 1600 1635 M90 0
14SV 555 F0 J0 Y7 L7 DXBRUH 1815 1850 744 0
15SV 553 F0 J0 Y7 L7 DXBRUH 2145 2220 744 0

Explanation of the response:

SV RESPONSE Availability response is coming from the airline seat

database
13SV 559 13 – line number; SV – airline code; 559 – flight number
F0 J0 Y7 Actual number of seats in the airline system

 The above explanation for the response is partial only and highlights the key points. Details are
already explained in Air Schedule
 Direct Access Availability response does not show the meal type, flight frequency and the
participation level code.
 Direct Access Availability display starts at line 13
 Direct Access Availability is applicable only to airline on DCA, DC, AT and TA Participation Level.
Refer to Levels of Participation Chapter for more details.

DIRECT ACCESS AVAILABILITY ENTRIES

SAMPLE FORMAT DESCRIPTION
120MAYFRALISTP Specify city pair for specific airline
120MAYSINFRA-Y¤SQ Specify booking class for specific airline
SHORTCUT ENTRIES DESCRIPTION
1LH Shift to Direct Access from City Pair Availability
1 Display more direct access availability
18A Display more availability & change departure time
1OA Display original availability request
1R Redisplay last direct access availability
1R30APR Display return availability for specific date

10-Jan-17 Sabre Basic Course Page | 25

DIRECT ACCESS AVAILABILITY MASK

STEP 1:
Click on Point and Click at
Helper Apps Area
STEP 2:
Complete the Mask

Check the “Direct Access”

Box

OTHER DIRECT ACCESS FUNCTIONS

Other Direct Access functions that a user is allowed to access:
 Direct Reference System
 Availability
 Seat Map
 Verify Flight Information
 Flight Schedules
 Fares and Fares Rules

10-Jan-17 Sabre Basic Course Page | 26

 Flight Information

OBJECTIVES
Upon completion of this chapter, you will be able to:

* Verify the Flight Information from the system

10-Jan-17 Sabre Basic Course Page | 27

 VERIFY FLIGHT INFORMATION
3 ways to verify specific flight details:
 From an availability display
 From an itinerary segment
 By flight details

From An Availability Display

STEP 1: View City Pair Availability or Direct Access Availability
ENTRY: 12ØMARSINLAX¥SQ

STEP 2: Verify Flight Information

ENTRY: VA2
VA V – function identifier; A – verify from Availability
2 Retrieve line number 2 from availability display
Alternatively, click on the flight number from an availability response.

Sample Response:
20MAR FLT SEGMENT DPTR ARVL MEALS EQP ELPD MILES SM
2 SQ 12 SIN NRT 0950 1720 M 744 6.30 3311 N
DEP-TERMINAL 3 ARR-TERMINAL 1
NRT LAX 1830 1225 M 9.55 5451 N
DEP-TERMINAL 1 ARR-TOM BRADLEY INTL TERM

Explanation of the response:

2ØMAR Date from availability, followed by the header

2 SQ 12 2 – line number; SQ 12 – flight number
SINNRT / SIN – origin; NRT – transit airport; LAX – destination
NRTLAX
Ø950 172Ø 0950 – estimated departure time; 1720 – estimated arrival time
If a flight crosses the international date line and arrives a day earlier than the
departure date, a 1 will appear after the arrival time. If a flight arrives on the day
following the departure date, a ¥1 will appear after the arrival time, to indicate plus one
day.
Prior to the departure and arrival times, a time zone indicator is shown when
appropriate.
E – Eastern C – Central M – Mountain
P – Pacific Z – Zulu / Greenwich Mean Time.
M Meals Type. To view use the entry: DU/MLS
For Basic Booking Request carriers, no meal service will be shown.
744 Equipment Type. To view use the entry: W/EQ744
If equipment type is blank for the next line, it means same equipment or no change on
the aircraft. For Basic Booking Request carrier, a single equipment code chosen by
the carrier will be displayed, no specific equipment type codes.
6.3Ø Elapsed time. Total flying time.
3311 Number of Miles.
N Smoking indicator.
N - Not Smoking Flight. Y – Yes ,Smoking Flight
If blank means unknown

10-Jan-17 Sabre Basic Course Page | 28

 More Entry Format Description
VA1 Verify specific line number
VA4/5 Verify multiple line number
VA13¥T Verify range of number. For connecting flights only

From An Itinerary Segment

STEP 1: View City Pair Availability or Direct Access Availability
ENTRY: 125MARLHRLAX¥UA

STEP 2: Sell the seat

ENTRY: Ø1M2
This topic will be covered in depth details in Passenger Name Record Chapter

STEP 3: Verify Flight Information

ENTRY: VI
VI V – function identifier; I – verify from Itinerary (all segments)

Sample Response:
FLIGHT DATE SEGMENT DPTR ARVL MLS EQP ELPD MILES SM
1 UA 931 25MAR LHR SFO 1310 1721 LS 777 11.11 5358 N
DEP-TERMINAL 3 ARR-INTERNATIONAL TERMINAL
SFO LAX 1900 2024 735 1.24 330 N
DEP-TERMINAL 3 ARR-TERMINAL 7
STAR ALLIANCE

MORE ENTRY FORMAT DESCRIPTION

VI2 Verify specific segment number
VI1/3 Verify multiple segment numbers
VI13 Verify range of segment numbers

From Flight Details

ENTRY: VSQ2/2ØMAR
V V – function identifier;  – to display
SQ2/2ØMAR SQ2 – airline code and flight number; 2ØMAR – departure date

Sample Response:
20MAR DPTR ARVL MEALS EQP ELPD ACCUM MILES SM
SIN HKG 1740 2125 M 744 3.45 3.45 1594 N
DEP-TERMINAL 3
HKG SFO 2235 1930 M / 11.55 16.50 6915 N
ARR-INTERNATIONAL TERMINAL

Explanation of the response:

16.5Ø Found under ACCUM column which means Accumulated Time. 16.5Ø is a total for
flying time plus the number of hours the aircraft is parked at the transit point (i.e. 16
hours and 50 minutes).
M/ Founder under MEALS column.
If / is after meal code, meal is served only in First Class.
If / is before meal code, meal is served only in Economy Class.
If / is between meal codes, meal is served in each class.

10-Jan-17 Sabre Basic Course Page | 29

 Note that display is partially explained as it is covered in Verify Flight Information from an
Availability topic. Refer to page

MORE ENTRY FORMAT DESCRIPTION

VPR1Ø2 Verify specific flight number as of current date
VCX712/2ØMARSINHKG Verify flight with future date and city pair

MINIMUM CONNECTING TIME

This function allows a user to verify the minimum connecting time for connecting flight segments
in itinerary. The entry below can also be made prior to an end transaction on a newly created
PNR.

ENTRY: VCT

Sample Response 1:

MINIMUM CONNECT TIME EDIT VALID FOR ALL CONNECTIONS

Sample Response 2:

INVALID CONNECT TIME SEGS 1 AND 2 – MINIMUM IS 50 MINUTES

VERIFY ANY REMAINING SEGS

MORE ENTRY FORMAT DESCRIPTION

VCT1/2 Verify multiple segments
VCT14 Verify range of segments

10-Jan-17 Sabre Basic Course Page | 30

 Levels of Participation
OBJECTIVES
Upon completion of this chapter, you will be able to:

* Identify the Levels of Participation codes used in Air Schedule and City Pair Availability

10-Jan-17 Sabre Basic Course Page | 31

Airline Level of Participation is the level that airline can participate in Sabre to meeting their
marketing and operations needs in reservations. There are 6 levels where Direct Connect
Availability (DCA) is the highest level and Basic Booking Request is the lowest.

It is important for you as a travel consultant to know the difference of these levels as it would
help you in your bookings. Following is the table that summarizes the key points of all level of
participation for your easy reference.
Sell from
Sell from Seat with
Direct
General Sell tag with confirmed
Airline level of Connectivity Access
Availability Airline Record status
Participation tag Availability
Display Locator guaranteed
Display
(¥) by Sabre
()
Direct
Yes /DCSQ<record
Connect DCA Yes
>
Availability
Direct /DCPR<record
DC Yes Yes
Connect >
Total Access Yes
with AT /TATP<record> provided
Answerback Not
Yes seat sold
advisable
No tag from Direct
Total Access TA
Access
Answerback AB Yes Cannot be /ABJK<record> No
Full
Availability & No tag
No tag Yes Cannot be No
Basic Booking
Request

DIRECT CONNECT AVAILABILITY (DCA)

This is the highest level of participation. The connectivity tag for this level is DCA.
Sabre provides a seamless link between the airlines’ inventory systems and the travel agencies.
This allows consultants to view up-to-the-second seat availability even with a general City Pair
Availability display, unlike Direct Access whereby an agent has to view Direct Access Availability.
City Pair Availability Response:
110MARSINLHR¥SQ«
01MAR SAT SIN/Z¥8 LHR/-8
1SQ 318 F4 P4 A4 Z4 J0 SINLHR 1250 1855 744 M 0 DCA/E
D1 S9 Y9 B9 E9 M9 H9 Q9 N9 V0 W0 T0 L0 K0
2SQ 308 F4 P4 A4 Z4 J0 SINLHR 0900 1505 744 M 0 DCA/E
D0 S9 Y9 B9 E9 M9 H9 Q9 N9 V0 W0 T0 L0 K0

A Direct Connect Availability booking will result in a Direct Connect Sell transaction. In other
words, a DCA participant must also be a DC Participant.
Sample Itinerary Response BEFORE End Transaction:

1 SQ 308E 10MAR 6 SINLHR SS1 0900 1505 /DCSQ /E

Sample Itinerary Response AFTER End Transaction:

1 SQ 308E 10MAR 6 SINLHR HK1 0900 1505 /DCSQ*LRLQV4 /E

10-Jan-17 Sabre Basic Course Page | 32

Explanation of the response:
1 SQ 308E 1 – segment number; SQ308 – flight number; E – booking
class
10MAR 6 10MAR – departure date; 6 – day of the week (Saturday)
SINLHR SIN – origin airport; LHR – destination airport
SS1 / HK1 SS / HK – status codes; 1 – number of seat
/DCSQ SELL TAG for Direct Connect Availability
*LRLQV4 Airline Record Locator

DIRECT CONNECT SELL (DC)

This is the second to the highest level. The connectivity tag for this level is DC.
The participating airlines will have their seat inventory immediately decremented when a booking
is made. Such bookings are immediately confirmed and guaranteed by Sabre

City Pair Availability Response:

121MARMNLSIN¥PR«
21MAR FRI MNL/Z¥8 SIN¥0
1PR 501 J4 C4 D4 N4 Y4 MNLSIN 1440 1825 330 H/ 0 DC/E
L4 M4 H4 Q4 V4 B4 X4 K4 E4 T4 U0
2PR 503 J7 C7 D3 N7 Y7 MNLSIN 0820 1200 320 B/ 0 DC/E
L7 M7 H7 Q7 V7 B7 X7 K7 E7 T1 U1
Sample Itinerary Response BEFORE End Transaction:
1 PR 501S 21MAR 5 MNLSIN SS1 1440 1825 /DCPR /E

Sample Itinerary Response AFTER End Transaction:

1 PR 501S 21MAR 5 MNLSIN HK1 1440 1825 /DCPR*BU5TGB /E

Explanation of the response:

/DCPR SELL TAG for Direct Connect Sell
* BU5TGB Airline Record Locator
The consultant has to End Transaction within 30 minutes of making the booking, otherwise the
seats will be returned to airline inventory.

TOTAL ACCESS (AT / TA)

This is the third to the highest level. The connectivity tag for this level is AT and TA, it is shown in
the general availability or CPA (City Pair Availability). AT airline provides record locator but TA
airline does NOT.
The consultant must access Direct Access Availability display to view airline inventory in the
Airline system and sell from that screen to get the AT/TA sell tag.
Direct Access Availability Response:
120DECMIASAL¤TA«
20DEC SUN MIA/EST SAL/CST-1
TA RESPONSE
13AV* 311 C7 J7 D4 Y9 B9 M9 H9 Q9 V9 MIASAL 1710 1850 320 0
A9 E9 K9 L9 O5
14AV* 537 C7 J6 D5 Y9 B9 M9 H9 Q9 V9 MIASAL 1510 1810 E90 1
A9 E6 K4
15TA* 397 C8 J7 D6 Y9 B9 M9 H9 Q5 MIASAL 1507 1820 320 1

Sample Itinerary Response BEFORE End Transaction:

1 TA 397Y 20DEC 7 MIASAL SS1 1507 1820 /TATA /E

10-Jan-17 Sabre Basic Course Page | 33

Sample Itinerary Response AFTER End Transaction:

1 TA 397Y 20DEC 7 MIASAL HK1 1507 1820 /TATA*TND23E /E

Explanation of the response:

/TATA SELL TAG for Direct Access
* TND23E Airline Record Locator

For seat reservations to be guaranteed at the Direct Access level, the 3 conditions must be
fulfilled.
Consultant MUST make Direct Access Availability request.
Booking MUST be made within 2 minutes of availability response.
The consultant MUST end the PNR within 30 minutes after booking.

ANSWERBACK (AB)
This is the fourth to the highest level. The connectivity tag for this level is AB.

In this level, the PNR information is sent to the airline by Sabre upon End Transaction. The
airline has to respond with a secondary record locator within 22 hours. However, the airline can
still cancel the requested seats without providing any reason within the first 12 hours.

After 22 hours without response. Sabre will automatically send a Record Locator Request to the
airline. If there is no record locator after another 22 hours, the PNR is dropped into the agency’s
Queue 28. When the PNR is dropped into the agency’s Queue 28, the agency should call the
airline to request for the record locator.

City Pair Availability Response:

130APRVIERIX¥BT«
30APR SAT VIE/Z‡2 RIX/‡1
1BT 432 C4 D4 J4 Y4 VIERIX 0925 1245 735 H/G 0 X7 AB /E
S4 M4 B4 H4 O4 Q4 V4 E4 A4 W4 Z4 U4 P4 K0 L0 F0 T0
X4 G4

Sample Itinerary Response BEFORE End Transaction:

1 BT 432Y 30APR 6 VIERIX SS1 0925 1245 /ABRQ /E.

Sample Itinerary Response AFTER End Transaction:

1 BT 432Y 30APR 6 VIERIX HK1 0925 1245 /ABBT*G5DGE3 /E
Explanation of the response:
/ABRQ Sell tag before End Transaction, RQ will change to airline code
/ABBT SELL TAG for Answerback
* G5DGE3 Airline Record Locator

FULL AVAILABILITY AND BASIC BOOKING REQUEST (NO CODE)

This is the fifth to the highest level. There is no connectivity tag for these levels.

When airline is on this level, the travel consultant must change the SS status code to NN after
the sell entry is made (see illustration below). The PNR information is sent to the airline upon
End Transaction thus, airline receiving the information will then have to update the status codes
accordingly.

10-Jan-17 Sabre Basic Course Page | 34

 City Pair Availability Response:
120MARLISMAD7AOPO¥UX«
20MAR SUN LIS/Z MAD/¥1
1S4/TP 8400 C D I J Y B LISOPO 0705 0800 ER4 0 /E
M K W P S L Q H R N T U V X
2UX/** 1146 J5 C5 D5 I4 O0 Y9 MAD 1110 1320 ER4 S 0 /E
B9 M9 L9 E9 F9 K9 V9 H9 S9 R9 U8 T0 Q0 P0 A0 N0 Z0
W0 G0 X0

 Basic Booking Request is similar to Full Availability except that it does not display the
number of seats available next to the class of service.

Step for booking System response

CPA – City Pair Availability or General Availability
Step 1 :
Check Availability 120MARLISMAD¥UX«
20MAR SUN LIS/Z MAD/¥1
Entry: 12ØAPRLISMAD¥UX 1UX 1152 J9 C9 D8 I6 O1 LISMAD 0725 0940 E90 S 0 /E
Y9 B9 M9 L9 E9 F9 K9 V9 H9 S9 R9 U9 T9 Q9 P3 A0 N0
Z0 W0 G0 X0

Step 2: Even if availability shows “M9”, system response with status “NN”
Book one seat M class on when sold
UX1152
*I«
Entry: Ø1M1 1 UX1152M 20MAR 7 LISMAD NN1 0725 0940 /E

Step 3: After End Transaction, response with status “PN”

End Transaction PPLXXU
1.1TAN/LAYKUANMS
Entry: ER 1 UX1152M 20MAR 7 LISMAD PN1 0725 0940 /E

When UX received the booking If seat is available, response with status “KK”
message, they would based on IR«
PPLXXU
their inventory status and respond 1.1TAN/LAYKUANMS
to the booking appropriately. 1 UX1152M 20MAY 7 LISMAD KK1 0725 0940 /E

 No Sell tag for Full Availability & Basic Booking Request.

Airline has 12 hours upon receipt of the PNR to cancel the requested seats without providing any
reasons. If it is beyond 12 hours, the airline will have to honor reservations made, or provide
reasons for cancellation. Such cancellations are reflected on the PNRs with HX or US codes

10-Jan-17 Sabre Basic Course Page | 35

 Passenger Name Record
OBJECTIVES
Upon completion of this chapter, you will be able to:

* Understand the Mandatory Fields of a Passenger Name Record (PNR)

* Use appropriate command entries in selling flight segments
* Use the Sabre WS Mask and Entries to create Passenger Name Record
* Use the entries to End Transaction

10-Jan-17 Sabre Basic Course Page | 36

PASSENGER NAME RECORD
A Passenger Name Record (PNR) is an automated record of a complete reservation. This record
stores all the pertinent details of the client’s itinerary and business relations with the travel
agency.

There are five mandatory items needed to create a PNR. Without any one of these five
mandatory fields, system will not allow the agency to end transaction. Sabre will generate all
relevant information to the airlines, hotels, car rental companies and other travel vendors
concerned.

The FIVE MANDATORY Fields are:

MANDATORY FIELDS IDENTIFIERS DESCRIPTION

P – Phone Field 9 Travel agency contact
R – Received From Field 6 Name of the requesting client
I – Itinerary Field Ø Passengers’ itinerary
N – Name Field  Passengers’ name as in the travel document
T – Ticketing Field 7 Deadline when to issue ticket

Sample PNR:
IOVPTF
1.1SARABIA/CANDYMS 2.1SARABIA/ALLANMSTR8C05
3.I/1SEETOH/WILMAMISS*I10
1 CX 650B 12MAR 2 SINHKG*HK2 0650 1045 /DCCX*5R9KXU /E
2 CX 882B 12MAR 2 HKGLAX*HK2 1635 1405 /DCCX*5R9KXU /E
3 CX 873B 30MAR 6 SFOHKG*HK2 0005 0600 31MAR 7
/DCCX*5R9KXU /E
4 CX 691B 31MAR 7 HKGSIN*HK2 0805 1145 /DCCX*5R9KXU /E
TKT/TIME LIMIT
1.TAWH1J801MAR009/0400A/
PHONES
1.SIN 62200011 STNS TRAVEL/MARK-A
PASSENGER DETAIL FIELD EXISTS – USE PD TO DISPLAY
TICKET RECORD – NOT PRICED
GENERAL FACTS
1.SSR CHLD CX HK1/15SEP09
2.SSR INFT CX NN1 SINHKG0650B12MAR/SEETOH/WILMAMISS/25JUN2014
3.SSR INFT CX NN1 HKGLAX0882B12MAR/SEETOH/WILMAMISS/25JUN2014
4.SSR INFT CX NN1 SFOHKG0873B30MAR/SEETOH/WILMAMISS/25JUN2014
5.SSR INFT CX NN1 HKGSIN0691B31MAR/SEETOH/WILMAMISS/25JUN2014
RECEIVED FROM – WILL
H1J8.H1J8.AOA. 2116/12DEC14 IOVPTF H

ENTRY TO DISPLAY PNR FIELDS DESCRIPTION

N Display the Name Field
I Display the Itinerary Field
P7 Display the Ticketing Field
P9 Display the Phone Field
P6 Display the Received From Field
A Display ALL PNR Fields

10-Jan-17 Sabre Basic Course Page | 37

 ITINERARY FIELD
The Itinerary field contains air and non-air services. Up to nine seats may be sold on host airlines
flights and up to four seats on other airlines. Groups of ten or more on host airlines are handled
through the airline group desk.

The number of seats that is displayed in Sabre availability is contractually agreed between the
airlines and Sabre. Hence, if an airline chooses to display 4 seats in First class, it implies that
you can sell to a maximum of 4 seats with a single entry.

When creating the itinerary field, you will use various entries including selling from the city pair
availability, Direct Segment Sell (NN), Open Segment (DS), Surface Segment (ARNK – “arrival
unknown”) and Passive Segment (GK).

The Function Identifier is the Segment Sell key, or zero “0”.

Book A Direct/Non-Stop Flight

STEP 1: Display a City Pair Availability or Direct Access Availability

Sample Availability Response:

120AAUGSINHKG¥CX«

20AUG TUE SIN/Z¥8 HKG/¥0

1CX 650 J9 C9 D9 I9 Y9 B9 SINHKG 0710 1055 772 B 0 DCA/E
H9 K9 M9 L9 V9 S9 N9 Q9 O9
2CX 710 J9 C9 D9 I9 Y9 B9 SINHKG 0805 1155 773 B 0 X145 DCA/E
H9 K9 M9 L9 V9 S9 N9 Q9 O9
3CX 736 J9 C9 D9 I9 Y9 B9 SINHKG 1000 1405 773 L 0 X357 DCA/E
H9 K9 M9 L9 V9 S9 N9 Q9 O9

STEP 2: Sell the Seats

ENTRY: Ø2M3
Ø Function Identifier
2 Number of seats to book
M class of service code or RBD
3 Line number of the flight on the Availability response.
Line number for City Pair Availability starts with number 1
Line number for Direct Access Availability starts with number 13
Sample Response:
02M3«
CX 736 M 20AUG SINHKG SS2 1000 1405 /DCCX
SURNAME CHG NOT ALLOWED FOR CX-M FARECLASS

STEP 3: Display the Itinerary Field, do a I

Sample Response:
*I«
1 CX 736M 20AUG 2 SINHKG SS2 1000 1405 /DCCX /E

10-Jan-17 Sabre Basic Course Page | 38

 Book Connecting Flights

STEP 1: Display a City Pair Availability or Direct Access Availability

Sample Availability Response:
125AUGHKGSFO¥JL«

25AUG SUN HKG/Z¥8 SFO/PDT-15

1JL 26 J4 C2 D4 X4 I0 W4 HKGHND 1515 2025 777 M 0 DC/E
E4 Y4 B4 H4 K4 M4 L4 V4 S4 N0 Q4 O0 G0
2JL 2 J0 C0 D0 X0 I0 W0 SFO ¥1 0005 1720-1 777 M 0 DC/E
E4 Y4 B4 H4 K0 M4 L0 V0 S0 N0 Q0 O0 G0

STEP 2: Sell the Seats

ENTRY: Ø2Y1M2 or Ø2Y1*

Ø Function Identifier
2 Number of seats to reserve
Y1 M2 class of service code or RBD from availability line number 1
class of service code or RBD from availability line number 2
or
Y1* “*” symbol is added at the end of sell entry to auto seall the
connecting flight with the SAME class of service as the flight on line
number 1
Sample Response: Status code of the segment is “SS” - Sold
02Y1M2«
JL 26 Y 25AUG HKGHND SS2 1515 2025 /DCJL
SURNAME CHG NOT ALLOWED FOR JL-Y FARECLASS
JL 2 M 26AUG HNDSFO SS2 0005 1720 25AUG /DCJL
SURNAME CHG NOT ALLOWED FOR JL-M FARECLASS

STEP 3: Display the Itinerary Field, do a I

Sample Response:
*I«
1 JL 26Y 25AUG 7 HKGHND SS2 1515 2025 /DCJL /E
2 JL 2M 26AUG 1 HNDSFO SS2 0005 1720 25AUG 7 /DCJL /E

MORE SELL ENTRY FORMAT DESCRIPTION

Ø3V1LL To sell Waitlist flight for Direct / Non-Stop flights
Ø4H3LL* To sell Waitlist flight for Connecting flights
Ø1B1GK To sell Passive Segment for HK booking
Ø4H3GK* To sell Passive Segment for HK booking on Connecting flights
Ø1B1GL To sell Passive Segment for HL booking
Ø1B3GL* To sell Passive Segment for HL booking on Connecting flights
The use of Passive Segment identifier code “GK/GL” must comply with the airline requirements
such as valid flight(s) must be live in the airline system and all the pertaining airline PNR details
must match to Passive Segments’ PNR. Note that not all airlines allow creation of passive
booking.

10-Jan-17 Sabre Basic Course Page | 39

Direct Segment Sell Or Long Sell (NN)

A Direct Segment Sell entry is an alternate means of selling a flight. Direct Segment sell entry is used
when the flight number is known, thus eliminating the need for an availability display.

ENTRY: ØSQ221E23JULSINSYDNN1

Ø Function Identifier
SQ Airline Code
221 Flight number
E class of service code or RBD
23JUL Date of departure
SINSYD city pair or Origin and Destination
NN NN - Status code to request flight,
LL is used for waitlist flight
1 Number of seat

Sample Response:
0SQ221E23JULSINSYDNN1«
2010 0555 2 M 24JUL 3 SEG 1 SS E /DCSQ /E
DEP-TERMINAL 3 ARR-TERMINAL 1 INTERNATIONAL
SURNAME CHG NOT ALLOWED FOR SQ-E FARECLASS
*I«
1 SQ 221E 23JUL 2 SINSYD SS1 2010 0555 24JUL 3 /DCSQ /E

 For PASSIVE SEGMENT (GK):

ENTRY: ØSQ221E23JULSINSYDGK1*KVHJKS

KVHJKS The airline record locator

Open Segment (DS)

Should a passenger wish to purchase a ticket without any reservations, an open segment is used.

ENTRY: ØMHOPENY15AUGKULSINDS4

Ø Function Identifier
MH Airline Code
OPEN Indication that no reservations made on any flight
Y class of service code or RBD
15AUG Dummy date is used for arranging the segments in an
itinerary in chronological order
KULSIN city pair or Origin and Destination
DS Desired Sell - Status code for Open Segment
4 Number of seat desired

10-Jan-17 Sabre Basic Course Page | 40

ARNK Segment

An ARNK is used to provide continuity in Itinerary segments. If a passenger does not have
any airline reservations within the same PNR for a specific city or arrival to that specific city is
unknown, an ARNK is necessary to keep the itinerary in order.

Sample Itinerary Response:

*I«
1 SQ 221E 23JUL 3 SINSYD SS1 2030 0555 24JUL 4 /DCSQ /E
2 SQ 228E 27AUG 3 MELSIN SS1 1550 2140 /DCSQ /E

Explanation:

Passenger has a flight reservation for SYD but the return flight back to SIN is from MEL.
In this instance, SYD to MEL is surface whereby an ARNK is needed to keep the itinerary in
order.

In absence of ARNK in itinerary, you would experience an error message upon every End Transaction.
This error message is categorized as “Soft Error Response” where you are able still successfully End
transaction with a second End Transaction Entry.

VERIFY ORDER OF ITINERARY SEGMENTS – MODIFY OF END TRANSACTION

To insert ARNK after specific segment:

ENTRY: /1A
/1 Function Identifier to insert after segment 1
A ARNK qualifier

To Auto-Insert ARNK:

ENTRY: ØAA

Auto-Insert ARNK function is not applicable for duplicate segments.

10-Jan-17 Sabre Basic Course Page | 41

ITINERARY MODIFICATION
An existing itinerary can be modified either by the airline or by the travel consultant. When an
itinerary has been modified by the airline, it is important that the travel consultant identifies
whether the PNR was taken over or localized by the airline system. If so, the travel consultant
must be aware that any further changes or modification to the localized itinerary will not be
generated to the airline.

Sample Itinerary Field:

*I«
1 SQ 219Y 01AUG 5 SINSYD SS1 0930 1855 /DCSQ /E
2 QF 618B 15AUG 5 MELBNE SS1 1305 1510 /DCQF /E
3 NZ 136E 28AUG 4 BNEAKL SS1 1230 1730 /DCNZ /E
4 NZ 6E 28AUG 4 AKLLAX SS1 1915 1225 /DCNZ /E
5 SQOPENY 01SEP 1 LAXSIN DS1

Scenario 1: Cancel a specific segment

ENTRY X1

X Function identifier
1 Itinerary segment number 1, SQ flight 219

Scenario 2: Insert ARNK after segment 1

ENTRY /1A or ØAA

Scenario 3: To Insert a specific segment after specific segment

ENTRY /1/5

Sample Result after moving segment 5 to insert next to segment 1.

*I«
1 SQ 219Y 01AUG 5 SINSYD SS1 0930 1855 /DCSQ /E
2 SQOPENY 01SEP 1 LAXSIN DS1
3 QF 618B 15AUG 5 MELBNE SS1 1305 1510 /DCQF /E
4 NZ 136E 28AUG 4 BNEAKL SS1 1230 1730 /DCNZ /E
5 NZ 6E 28AUG 4 AKLLAX SS1 1915 1225 /DCNZ /E

Scenario 4: To update PNR status code

*I«
1 SQ 219Y 01AUG 5 SINSYD TK1 0930 1855 /DCSQ*J76FJL /E
2 ARNK
3 QF 618B 15AUG 5 MELBNE SS1 1305 1510 /DCQF*2NYW5K /E
4 NZ 136E 28AUG 4 BNEAKL SS1 1230 1730 /DCNZ*JFTAAH /E
5 NZ 6E 28AUG 4 AKLLAX SS1 1915 1225 /DCNZ*JFTAAH /E
6 SQOPENY 01SEP 1 LAXSIN DS1
For segment 1, after informing the passenger of the new timing, use

ENTRY .1HK

. Function Identifier to update segment status code

1HK Segment number with corresponding status code HK

For segment 3, use

ENTRY X3

10-Jan-17 Sabre Basic Course Page | 42

 MORE ENTRY FORMAT ON CANCELLATION DESCRIPTION
X1–6 Will cancel itinerary from segment 1 to 6
X1/6 Will cancel itinerary segment 1 and 6 only
XI Will cancel all itinerary segments in the PNR
X3/5/7 Will cancel segments 3, 5 and 7
X4/6-8 Will cancel segments 4 and from 6 to 8

When flight segment is cancelled, an insert mode automatically exists.

For example, if flight segment 2 is cancelled, the system will response “NXT REPLACES 2” and
the next flight segment sold will automatically be inserted in the number 2 position, system
automatically renumbers the segment accordingly.
Will cancel itinerary segment 2 only and book
same flight, class with different date. Segment
number and date field varies according to
X2¥0020JAN modification requirement whereas the
remainder of the command is constant (i.e.
Xα¥00ddmmm, where α is the segment and
ddmmm is the new date.)
WCAY Will change all flight segments to Y class

WC1E Will change segment 1 to E class

Will change segment 1 to E class and segment
WC1E/2B
2 to B class
Increases / Decreases number of seats in
itinerary to 2 seats for all segments.
,2
(This entry can only be done before first End
Transaction and all segments must be showing
same number of seats throughout.)
Increases / Decreases number of seats in
itinerary to 4 seats for segment 1.
,4S1
(This entry can only be done before first End
Transaction.)
Increases / Decreases number of seats in
itinerary to 3 seats for segments 2 - 4.
,3S2-4
(This entry can only be done before first End
Transaction.)

10-Jan-17 Sabre Basic Course Page | 43

PASSENGER NAME FIELD
Passenger Name Field comprises of Passenger’s Name and Age (applicable for Child and
Infant). 3 types of passengers will be covered in this manual, viz. Adult, Child and Infant. They
are represented by Passenger Type Codes (PTC) ADT, CNN and INN, where NN is the age of
the Child or Infant.
Each name has a designated Name Field Number for identification in the PNR.
Note that this field must contain correct details as per passenger’s passport or travel document.
Infant name cannot be the first item on the Name Field.

The function that identifies this field is “–“

Adult Name (ADT)

ENTRY: –THOMPSON/MARYMS
– Function Identifier
THOMPSON Surname or Last Name of Passenger
MARY Given Name or First Name of Passenger
MS Sample of a Passenger’s Title
Other Acceptable Titles for Adult are:
MR – Male Adult, at least 12 years of age, Single or Married
MRS – Female Adult, at least 12 years of age, Married
MS – Female Adult, marital status not specified
DR – M.D, PH D etc

Child Name (CØ2 – C11)

Passengers under 12 years old to 2 years of age are considered as a Child. It is important that the Child’s
age is included in the Name Field.

ENTRY: –LEE/ALICEMISSC11
MISS Sample of a Passenger’s Title
MISS – Female Child under 12 years of age
MSTR – Male Child under 12 years of age
Note that the above titles are also apply to Infant
C11  is a qualifier; C – for Child; 11 – age of the child in years

General Facts - SSR CHLD is required to input the child’s birth date (only after an itinerary is
created). For more details, refer to PNR OPTIONAL FIELDS topic.

ENTRY: 3CHLD/Ø3JUL1 Ø 2.1

Infant Name (IØ1 - I23 )

Passengers under the age of 2 years old (i.e. 23 months old) or at least 1 month old are
considered as an Infant. Infant name cannot be the first on the Name Field. This type of
passenger is not occupying a seat thus different qualifier ( I/ ) in the entry is being used.

ENTRY: –I/JACKSON/JULIEMISSI2Ø
I/ Function Identifier for Infant
I2Ø  is a qualifier; I – for Infant; 20 age of the infant in months
General facts - SSR INFT is required when an infant name is being entered in the name field (only
after an itinerary is created).
ENTRY: 3INFT/JACKSON/JULIEMISS/Ø3SEP151.1

10-Jan-17 Sabre Basic Course Page | 44

Same Surname Or Last Name
Passengers (Adult or Child) with same Surname may be placed in one name field item.

You CANNOT combine the Infant name with either Adult or Child.

Sample 1: 2 Adult Passengers with same Surname

ENTRY: –2ONG/JACKMR/XUEFENMS

–2  Function Identifier; 2 passengers with same surname

ONG Sample of a Passenger’s Surname or Last Name
JACKMR Sample of a first Passenger’s Given Name
XUEFENMS Sample of a second Passenger’s Given Name

Sample 2: 2 Children with same Surname

ENTRY: –2WONG/SIEWHOONMISS/KELVINMSTRC1Ø/CØ4

WONG Sample of a Passenger’s Surname or Last Name

SIEWHOON The first child passenger who is C1Ø
MISS
KELVIN The second child passenger who is CØ4
MSTR

Sample 3: 2 Adult and 1 Child with same Surname

ENTRY: –3LEE/PENGMR/JAMESMSTR/JENNYMRSADT/CØ5/ADT

LEE Sample of a Passenger’s Surname or Last Name

PENGMR The first passenger, the first ADT
JAMESMSTR The second passenger, the Child 5 years old, the CØ5
JENNYMRS The third passenger, the second ADT

Sample 4: 2 Infant with same Surname

ENTRY: –I/2TAN/RANDYMSTR/KENNETHMSTRI18/I15

–I/ Function Identifier for Infant

TAN Sample of a Passenger’s Surname or Last Name
RANDYMSTR The first infant passenger who is I18
KENNETHMSTR The second infant passenger who is I15

Display Name Field

ENTRY: N
Sample Response:
*N«
1.1THOMPSON/MARYMS 2.1LEE/ALICEMISS*C11
3.I/1JACKSON/JULIEMISS*I20 4.2ONG/JACKMR/XUEFENMS
5.2WONG/SIEWHOONMISS/KELVINMSTR*C10/C04
6.3LEE/PENGMR/JAMESMSTR/JENNYMRS*ADT/C05/ADT
7.I/2TAN/RANDYMSTR/KENNETHMSTR*I18/I15

10-Jan-17 Sabre Basic Course Page | 45

NAME FIELD MODIFICATION
Before the VERY FIRST END TRANSACTION of a PNR, you can make changes to the surname and given
name of the passengers.

However, for any passengers’ name change in the SUBSEQUENT END TRANSACTIONS, you must call
ALL of the airlines in the itinerary to obtain authorization and procedures. Once the approvals are received
from all carriers, you must insert the authorization and other relevant information in the 5H- field. The format
of the field is suggested as follows:-
5H-CHNT Correct name AUTH BY SINxx Name of the airline staff
Example: PNR with the itinerary as follows:

1 SQ 12Y 12MAY 6 SINNRT HK1

2 DL 621Y 22MAY 2 NRTSIN HK1

After the approvals are obtained from the airlines, use the 5H- remarks field to indicate the name of
the airline staff who authorized the name change.

5H-CHNT Correct name AUTH BY SINSQ Name of the airline staff

5H-CHNT Correct name AUTH BY SINDL Name of the airline staff

Once authorization is given and 5H- fields have been updated, for GIVEN NAME CHANGE,
you can proceed to make the changes in the PNR. But for SURNAME CHANGE, you should make the
request to Sabre Helpdesk by email.
Before any name change, please adhere to the different procedures advised by the airlines as individual
airlines may have a different handling within their systems.

Modify Surname Or Last Name

You are not allowed to change the Surname or Last Name after the PNR is ended.
However, you can still delete a name field item and enter the correct one prior to the very
first End Transaction.

To delete the name field number 3.1

ENTRY: 3.1

Modify Given Name Or First Name

Scenario 1: Change the Given Name of MS EVE ANG to MS EVELYN ANG

*N«
1.1ANG/EVEMS

ENTRY 1.1EVELYNMS
 Name Field Function Identifier
1.1 Name item Number
 Change symbol
EVELYN MS The correct Given Name with the title.

10-Jan-17 Sabre Basic Course Page | 46

Scenario 2: Change the Given Name of Child MISS MARY TAN to MISS MARYANN TAN

*N«
1.1LEE/KENNETHMR
2.3TAN/RICARDMR/MARYMISS/JANETMRS*ADT/C11/ADT

ENTRY: 2.2MARYANNMISS

Scenario 3: Change the Given Name of Infant MSTR ANTHONY GOH to MSTR TONY GOH

*N«
1.1GOH/LINDAMS 2.I/1GOH/ANTHONYMSTR*I22

ENTRY: 2.1TONYMSTR

Modify Child And Infant’s Age

Child and Infant age can be modified in the system before or after End Transaction.

*N«
1.1LEE/KENNETHMR
2.3TAN/RICHARDMR/MARYANNMISS/JANETMRS*ADT/C11/ADT
3.1GOH/LINDAMS 4.I/1GOH/TONYMSTR*I22

Scenario 1: To modify the age of MARYANN MISS to 8 years old

ENTRY: 2.2CØ8

Scenario 2: To modify the age of TONY MSTR to 2Ø months old:

ENTRY: 4.1I2Ø

10-Jan-17 Sabre Basic Course Page | 47

Passenger Details
Passenger Details field contains all passenger names, passenger types and the associated name
item numbers.

ENTRY: PD

Sample response:
PD«
PASSENGER DETAIL

NAME PT
3.1 GOH/LINDAMS ADT
4.1 GOH/TONYMSTR INF
1.1 LEE/KENNETHMR ADT
2.3 TAN/JANETMRS ADT
2.2 TAN/MARYANNMISS C11
2.1 TAN/RICHARDMR ADT

Scenario 1: Change passenger type of name item 3.1 GOH/LINDAMISS from Adult (ADT) to Child
(C1Ø)

ENTRY: -3.1C1Ø

 PT for Miss Linda Goh in the PD response would auto update the PTC to C10.

Scenario 2: Remove passenger type of name item 2.2 TAN/MARYANNMISS from Child (C11) to
Adult (ADT)

ENTRY: -2.2

 PT for Miss Tan Maryann in the PD response would still show as C11. To synchronize the
Passenger Detail (PD) with that in the PNR Name Field

ENTRY: PDTADT2.2

10-Jan-17 Sabre Basic Course Page | 48

PHONE FIELD
This field should reflect the Travel Agency Name, Telephone Number and Travel Consultant’s
Name. It is important that the Travel Agency phone number is the first information to reflect on
this PNR Field.

The number 9 is the function identifier used.

Agency Phone Field

ENTRY: 9 622ØØØ11 ATS TRAVEL/LINDAA

9 Function Identifier
 Mandatory space  before the phone information.
62200011 Sample Travel Agency Phone Number
ATS TRAVEL Sample Travel Agency Name
LINDA Sample Travel Consultant’s Name
A To inform the airline that this is a Travel Agency Contact
Information

Display Phone Field

ENTRY: P9
System Response:
*P9«
PHONES
1.SIN 62200011 STNS TRAVEL/LINDA-A

 “SIN” is a Travel Agency location that system automatically inserts into the phone field.

Passenger Phone Field

MORE ENTRY FORMAT DESCRIPTION

9 65433456 MR EUGENE POHB Business Contact
9 68750987 MS ERICA CHUAH Residence Contact

When the PNR has been authorized for another travel agency for ticketing (i.e. when wholesale
Ticketing Function is done, for more details refer to Wholesale Ticketing Function Topic), the other
agency’s consultants would be able to view all of the phone fields, including the passenger’s contact in the
Phone Field (if present). Thus, it is not advisable that the client’s contact information is added to Phone
Field especially when a Travel Agency endorses a PNR to another Travel Agency for issuance of ticket.

10-Jan-17 Sabre Basic Course Page | 49

PHONE FIELD MODIFICATION
Phone Field can also be modified when wrong information was put in.
Sample Phone Field
*P9«
PHONES
1.SIN 62200011 STNS TRAVEL/SHARON-A
2.SIN 90562457 MR MARK-M

Scenario 1: Change the phone number from 622ØØØ11 to 62292871

ENTRY: 91 62292871 ATS TRAVEL/SHARONA

9 Function Identifier
1 The line number in the phone field with the change symbol
62292871 The new phone number
ATS TRAVEL…. Need to retype all these details to reflect again onto the phone
field

Scenario 2: Delete the line number 2 in the Phone Field

ENTRY 92

TICKETING FIELD
The Ticketing Field contains the date on when the ticket will be issued. The date is set by the
travel consultant in order to complete the mandatory field of a PNR. However, it should be
updated when the airline advises the ticketing date. A travel consultant must comply strictly with
the ticket date requirement of the airline.
The function identifier for this field is 7.
Ticket Issuance Date
ENTRY: 7TAWØ1MAR/
7TAW Function Identifier
Ø1MAR Pre-determined date by the Travel Consultant
On this date, PNR will be placed on Queue 9
This date must be prior or before the departure date
Note that airline will still give the ticketing deadline
/ Mandatory qualifier to signify end of ticketing information.
If time is not entered, a default time of Ø4ØØ local time on
specified date will be used
Other Ticketing Field Entries
MORE ENTRY FORMAT DESCRIPTION

Place PNR on Personal Queue 24Ø on specified date &

7TAW1ØMAR240/1ØØØA/ time,1ØMar at 1ØØØ.
Note: Time must be top of the hour eg 1ØØØ, 1ØA, 3P

7TAW/ Will immediately place PNR on Queue 9

7TA When it is not necessary to place PNR on Queue

10-Jan-17 Sabre Basic Course Page | 50

 Display Ticketing Field

ENTRY: *P7
Sample Response:
*P7«
TKT/TIME LIMIT
1.TAWH1J801MAR009/0400A/

TICKETING FIELD MODIFICATION

This function allows you to modify or delete the ticketing field. As this is a single item field, the
line number is not specified.

Scenario: Change the ticketing field to another date

ENTRY 7TAW15MAR/
:
OR
ENTRY 7TAW15MAR/
:

*P7«
TKT/TIME LIMIT
1.TAWH1J815MAR009/0400A/

 Be reminded that additional information after the slash “/” MUST NOT be added to avoid
teletype rejects or problem in the airline system.

RECEIVED FROM FIELD

The Received From Field reflects the name of a person who provides the passenger information
and authorizes the transaction. Hence, it should be “EXPLICIT”. Please note that this information
cannot be modified after End Transaction.

The function identifier for this field is 6.

ENTRY: 6KELLY

Display Received From Field

ENTRY: *P6

Sample Response:
*P6«
RECEIVED FROM – WILLIAM
H1J8.H1J8*AOA 2116/12DEC14 IOVPTF H

The last line of the response above is known as “signature line”. It contains details on Pseudo
City Code, agent’s initial, time (based on TULSA time) and the date that the PNR was created.
After a successful End Transaction, a Sabre Record Locator will be appended next to the date.

10-Jan-17 Sabre Basic Course Page | 51

RECEIVED FROM MODIFICATION
The Received From Field can only be modified before End Transaction. System will not allow
any modification on this PNR Field after the transaction was saved.

Scenario: Change the Received From to Mark before end transaction.

ENTRY: 6MARK
OR
ENTRY: 6MARK

Sample Received From Field:

*P6«
RECEIVED FROM – MARK
H1J8.H1J8*AOA 2117/12DEC14

The Name on the Received From Field CANNOT be deleted or modified after End Transaction
.
The Received From Field is important whenever there are changes or modification. ALL
succeeding modification on any parts of the PNR must have a Received From Field which will be
reflected in the PNR History to track who authorize the changes.

END TRANSACTION
To save a new PNR or updated PNR into the system, a successful End Transaction must be
done.
Upon successful End Transaction of a new PNR, you should find the 6 alpha characters in the
system response, on the 1st line and the last line of the signature line of the PNR.

STEP 1: *A
Display the PNR to check if all PNR fields have been completed

STEP 2: E
End Transaction
System will respond with 6-alpha characters code referred as Sabre Record
Locator, Sabre File Address or Sabre PNR Address.

or ER
End and Retrieve the PNR to see Sabre Record Locator
Do not proceed to Step 3 when there is a system check or an error response is received. Comply with the
system check and repeat the End Transaction process from Step 1 again.

STEP 3: IR
Ignore and Retrieve the PNR to see Airline Record Locator

10-Jan-17 Sabre Basic Course Page | 52

 Some Error Responses Upon End Transaction

¥FIN OR IG¥
FIN means “Finish the PNR”
IG means “Ignore the current transaction”

INFANT DETAILS REQUIRED IN SSR - ENTER 3INFT/...

INVLD NAME CHANGE.NOT ENT BGNG WITH

NEED TICKETING/TIMELIMIT - USE 7 OR 8

NEED PHONE FIELD - USE 9

NO CHANGES MADE TO PNR - UPDATE OR IGNORE

NUMBER OF NAMES NOT EQUAL TO RESERVATIONS

PNR IGNORED AND REDISPLAYED DUE TO SIMULTANEOUS CHANGE

SIMULTANEOUS CHANGES TO PNR-USE IR TO IGNORE AND RETRIEVE PNR

VERIFY ORDER OF ITINERARY SEGMENTS - MODIFY OR END TRANSACTION

10-Jan-17 Sabre Basic Course Page | 53

QUICK REFERENCE FOR PNR CREATION

Step Function / Field Function Entry (example)

Identifier
1 Availability 1 120DECSINHKG¥SQ
2 Itinerary Ø Ø1Y1
3 Name - Adult - -TAN/LAYKUANMS
Name – Child - -TAN/MICHAELMSTR*CØ5
SSR- Birth Date 3CHLD/Ø2JANØ9-2.1
Name – Infant -I/ -I/TAN/MAYMISS*IØ9
SSR- Birth Date 3INFT/TAN/MAYMISS/Ø4FEB16-1.1
4 Ticketing 7 7TAWØ7DEC/
5 Phone 9 9 622ØØØ11 ABC TRAVEL/GRACE-A
6 Received From 6 6JEAN
7 End Transaction & E ER
redisplay PNR Notes:
1. System will return Sabre Record Locator
2. Do not proceed to Step 8 when check/error
received after ER
3. Do the necessary amendments and try to ER
again
8 Ignore & redisplay I IR
the PNR Notes:
1. System will return Airline Record Locator within 4
hours

10-Jan-17 Sabre Basic Course Page | 54

 PNR Retrieval

OBJECTIVES
Upon completion of this chapter, you will be able to:

* Retrieve a previously created PNR in Sabre

* Display parts of the PNR
* View secondary PNR of the participating airlines
* Modify parts of the PNR fields
* Learn PNR Segment Action and Status Codes

10-Jan-17 Sabre Basic Course Page | 55

PNR RETRIEVAL
After a Passenger Name Record (PNR) has been created and saved, the PNR is filed in the
Sabre system. To add new information or make modifications to the PNR, you must first retrieve
it.
A PNR may be retrieved up to 48 hours after the scheduled departure time of the last flight
segment in the PNR.
Following the retrieval of a PNR, if no changes have been made to the record, an ignore function
should be performed to return the record to storage. The work area will be ready for other PNRs
or transactions.
3 ways to retrieve a PNR: by name, by Sabre PNR record locator / file address and by confirmed
or waitlisted flight details with surname.
The function identifier to retrieve / redisplay a PNR is *

Retrieval By Name
This is the most common retrieval method. If the passenger name is common or there are
several PNRs with that name, more specific dates should be used.

ENTRY *¥WANG
*¥ Function Identifier
WANG Passenger’s Surname
OR

ENTRY *¥WANG/SHUFEN
*¥ Function Identifier
WANG/SHUFEN Passenger’s Surname and Given Name
Sample Response:
*¥-WANG/S«
1 WANG/SHUFUNGMS 20SEP-30SEP SINICN SQ 608
2 WANG/SUFENMS 20SEP-30SEP SINHKG SQ 890
3 X WANG/SUSANMS 05NOV-26NOV SINHND NH 152

 If list of Names are displayed, choose the item number and do an entry:

ENTRY *1

Retrieval By Sabre Record Locator

The Sabre Record Locator that is found on top left side of the PNR or at the signature line can
also be retrieved. This is a specific PNR retrieval.

ENTRY *KDAVHS
* Function identifier
KDAVHS Sabre Record Locator. It composes of 6 alpha characters.

10-Jan-17 Sabre Basic Course Page | 56

Retrieval By Flight Details
Entries to retrieve a PNR with confirmed and waitlisted flights are slightly different.

Confirmed flight
ENTRY: *SQ322/29AUGSINLHRTAYLOR
* Function identifier
SQ322/ Airline and flight number followed by mandatory slash
29AUG Departure date
SINLHR City Pair
TAYLOR Passenger’s Surname with  as identifier

Waitlisted flight
ENTRY: *L¥SQ322/29AUGSINLHRSMITH
*L¥ Function identifier

FLIGHT MANIFEST

Flight manifest allows you to request for all bookings on a specific flight / date / board point with
specific segment status code made by a PCC, also known as Passenger Listing. This helps you
to save keystrokes and time.

ENTRY: LHUA806YØ7DECSINHKG
L Function identifier
H Action Code – refer to list of Action Codes below
UA806Y Airline and its flight number, Y booking class (mandatory)
Ø7DECSINHKG Ø7Dec – departure date; SINHKG – City Pair

Following is a list of action codes used to determine the PNRs to be listed based on air itinerary
status codes.

Action code DESCRIPTION

H All status codes identified with the action code of C, W, P, Q
C Air segments with confirmed status codes: HK, KK, KL, RR, TK
W Air segments with waitlist status codes: HL, TL, UU, US
P Air segments with pending status codes: HN, PN, TN
Q Air segments with passive status codes: GK, GL, DS
Cancelled air segments.
All status codes recorded with a “XS” history action code. When using the
X
secondary action code of X, action / status codes cannot be specified in the
entry.

You may use “/” instead of a specific booking class if you are checking across all class of service.

10-Jan-17 Sabre Basic Course Page | 57

Sample Response:
LHUA896Y01FEBSINHKG«
ALL PNL UA 896 01FEB SINHKG TUL0146 20NOV
1 ANG/EVEMS 1 Y JDYTJG GK H1J8
2 ANG/FIELDMR 1 Y IFBGNG GK H1J8
3 CHIA/CHRISTINAMS 1 Y JEJMZS GK H1J8

Explanation for the response:

ALL All status codes identified with the secondary action code
of C, W, P, Q
PNL Passenger Name List
UA896 Airline code and flight number
Ø1FEB Departure date
SINHKG City Pair
TUL146 2ØNOV Time of request based on Tulsa Time
ANG/EVE MS Passenger Name (first 24 characters)
1 Number in party
Y Booking class
JDYTJG Sabre Record Locator
GK Status Code
H1J8 Pseudo City Code

To select PNR from the Sample Response above

ENTRY: L2*
L Function Identifier
2 Line number from flight manifest list, with mandatory  symbol
Or click the bolded Sabre Record Locator

MORE ENTRY FORMAT DESCRIPTION

LCJL407/5JULNRTFRA Retrieve all confirmed status on ALL Class of Service.
LCCX289Q02FEBNRTFRA/HK Retrieve flight manifest with HK status codes
L To redisplay the flight Manifest

The flight manifest retrieval is only applicable within the same Pseudo City Code or PCC. This
functionality will not display the actual flight manifest of the airline.

10-Jan-17 Sabre Basic Course Page | 58

DISPLAY PARTS OF PNR MANDATORY FIELDS
After a PNR has been displayed, you may want to look at only certain fields:
ENTRY FORMAT DESCRIPTION
A Display all PNR Fields
N Display Name Field only
I Display Itinerary Field only
Display other PNR fields like Ticketing / Phone / Remarks / Received
P
From
PD Display Passenger Detail type
P7 or T Display Ticketing Field
P6 Display Received From Field
P9 Display Phone Field
IA Display Itinerary for Air segments only
IH Display Itinerary for Hotel segments only
IC Display Itinerary for Car segments only
H Display PNR History
HN Display PNR History on Name
H7 Display PNR History on Ticketing
HI Display PNR History on Itinerary

DIRECT ACCESS PNR RETRIEVAL

Sabre has the ability to retrieve and view Secondary PNRs. In order to retrieve the Airline PNR
(Secondary PNR) from the Direct Access participant’s system, an entry must precede with the
symbol  followed by the carrier access code.

Following are the list of Airlines that allow Direct Access Retrieval in Sabre with its Access Code:
AIRLINE ACCESS CODE AIRLINE ACCESS CODE
AE QCI/* JD QJD/*
BR QBR/* KA QKA/*
CX QCX/* MH QMH/*
CI QCI/* MI QMI/*
GA QGA/* OZ QOZ/*
GE QGE/* PR QPR/*
IC QIC/* SQ QSQ/*

To Retrieve the Airline PNR / Record Locator

ENTRY: QSQ/4DDHI5
 Function Identifier
QSQ/ Airline Access Code with slash “/” as separator
4DDHI5 Initiate retrieval for BZ48SW Airline Record Locator

10-Jan-17 Sabre Basic Course Page | 59

Sample Response:
SQ RESPONSE
/¥--- RLR ---
RP/HDQ1B/HDQ1BGPQATU/H1J8/9991000 13DEC14/0552Z YFEXS2
1.SARABIA/CANDYMS
2 SQ 970 E 01MAR 5 SINBKK HK1 2 0715 0840 *1A/E*
3 SQ 973 E 07MAR 4 BKKSIN HK1 0945 1315 *1A/E*
4 OSI SQ CTCT SIN 62200011 STNS TRAVEL AMIE A
5 OPW-15JAN:0800/1C7/SQ REQUIRES TICKET ON OR BEFORE
18JAN:0800/S2-3
6 OPC-18JAN:0800/1C8/SQ CANCELLATION DUE TO NO TICKET/S2-3
 A Travel Consultant cannot modify the Secondary PNR.
 To view more information on the retrieved Secondary PNR, do MD command

10-Jan-17 Sabre Basic Course Page | 60

PNR HISTORY
Every PNR created in the system established history. This history reflects action codes to easily
determine the type of modification an agent has made. PNR history also reflects the signature
line which composes of Travel Agency Pseudo City Code, the initial of the travel consultant as
per in Sign In code, the time and the date the PNR was modified. Also, a Received From Field is
needed to track who authorized the changes and this will also be reflected as part of a PNR
History.

To display PNR History

ENTRY: H

Sample Response:
*H«
A3S SSR ADTK 1B TO SQ BY 20JAN 0800 OTHERWISE WILL BE XLD
R- MUCRM1A13060014 44CC9A02-001 SSC
PLT PLTRM1A 0000/13DEC14
XS SQ 970E 01MAR SINBKK NN/HK1 0715 0840 /DCSQ*YFEXS2
HRS/E
X4G* SQ 970E 01MAR SINBKK NN/KK 40A N -SARABIA/CANDYMS
X3S* SSR VGML SQ KK1 SINBKK0970E01MAR -SARABIA/CANDYMS
AS SQ 970E 03MAR SINBKK NN/SS1 0715 0840 /DCSQ /E
SURNAME CHG NOT ALLOWED FOR SQ-E FARECLASS
R- JOANNA
H1J8.H1J8*AOA 0000/13DEC14
M3S SSR VGML SQ KK1 SINBKK0970E01MAR -SARABIA/CANDYMS
M3S SSR VGML SQ KK1 BKKSIN0973E07MAR -SARABIA/CANDYMS
R- MUCRM1A13055926 44CC3F07-001 SSC
PLT PLTRM1A 2359/12DEC14
A3S SSR VGML SQ NN1 SINBKK0970E01MAR -SARABIA/CANDYMS
A3S SSR VGML SQ NN1 BKKSIN0973E07MAR -SARABIA/CANDYMS
A4G SQ 970E 01MAR SINBKK NN/KK 40A N -SARABIA/CANDYMSW
A4G SQ 973E 07MAR BKKSIN NN/KK 41K N -SARABIA/CANDYMS
R- PATRICIA
H1J8 H1J8*AOA 2359/12DEC14
A3S SSR ADTK 1B TO SQ BY 18JAN 0800 OTHERWISE WILL BE XLD
R- MUCRM1A13055250 44C2EAA3-001 SSC
PLT PLTRM1A 2352/12DEC14
A9 SIN 62200011 STNS TRAVEL/AMIE-A
AN 1SARABIA/CANDYMS
AS SQ 970E 01MAR SINBKK NN/SS1 0715 0840 /DCSQ /E
SURNAME CHG NOT ALLOWED FOR SQ-E FARECLASS
AS SQ 973E 07MAR BKKSIN NN/SS1 0945 1315 /DCSQ /E
A7 TAWH1J820FEB009/0400A/
ADT ADT -SARABIA/CANDYMS
R- MARK
H1J8 H1J8*AOA 2352/12DEC14

10-Jan-17 Sabre Basic Course Page | 61

SOME PNR HISTORY ACTION CODES DESCRIPTION
XS Cancelled segment
AS Added segment
SC Schedule changed segment
X9 Cancelled Phone item
A9 Added Phone item
XN Cancelled Name Item
AN Added Name Item
X7 Cancelled Ticketing Field
A7 Added Ticketing Field
R– Entered Received From
A3O Added OSI item
X3O Cancelled OSI item
A3S Added SSR item
X3S Cancelled SSR item
M3S Modified SSR item
Cancelled SSR item after cancelling the itinerary
X3S
where this SSR is attached.

More PNR History Codes are found on Format Finder pnrov340.

PNR History Display Entries DESCRIPTION

*H Display all PNR History
Display history for All Segments Types
*HI
(Air, Cars, Hotels, etc)
*HIA Display history for Air Segments Only
*HIH Display history for Hotel Segments Only
*H9 Display history for Phone fields
*HN Display history for Name Fields
*H3O Display history for OSI fields
*H3S Display history for SSR fields
*H-A Display history for All Added-in Fields / Items
*H-X Display history for All Cancelled Fields / Items
*H-M Display history for All Modified Fields / Items
*HN*HIA*H9 Combination Display of Name, Air Segment & Phone

10-Jan-17 Sabre Basic Course Page | 62

PNR RETENTION
A PNR will be completely purged from the system, 48 hours after the last segment is scheduled
or flown. If that segment is cancelled, it will continue to be the segment that determines the date
in which the PNR will be completely purged. If the PNR is required longer than this period, you
may create miscellaneous segment information to retain the PNR. This segment will be printed
on the itinerary printout.

To check the maximum 331 days, use this entry:

ENTRY: T19NOV¥331

T Function Identifier
19NOV The date the PNR was created
331 Number of days that you wish to retain the PNR

Sample Response:
T¤19NOV¥331«
* 16OCT17 MON

To add PNR Retention Segment:

ENTRY: ØOTHYYHK1SIN16OCT–PNR RETENTION

ØOTHYYHK1SIN Mandatory Function Identifier and qualifier

16OCT Up to what date you wish to retain the PNR
PNR Miscellaneous information that must be added
RETENTION

Sample Response:
*I«
1 UA 896Y 01FEB 5 SINHKG GK1 0650 1025 /E
2 UA 895Y 13FEB 3 HKGSIN GK1 2040 0020 14FEB 4 /E
3 OTH YY 16OCT J HK1 SIN/PNR RETENTION

 The PNR Retention segment will be part of the Itinerary Field.

 PNR Retention is used to keep the PNR for some period of time for future reference only.
 Should a passenger wish to travel again, it is not advised to reuse an existing PNR with PNR
Retention and with all flight segments used. Please create a new PNR for such cases.

10-Jan-17 Sabre Basic Course Page | 63

 SEGMENT STATUS CODE
The status code associated to segments in an itinerary can be grouped into the following 3
categories: Action Code, Status Code, and Reply Code.
Besides travel agents, airlines may make changes to the PNR. These will be reflected in the
Reply Code of the segment concerned. If an airline has taken over the ownership of a PNR,
changes made in the airline system will not be reflected in the Sabre system. This is one of the
causes of the PNR non-synchronization.
Category Explanation Commonly DESCRIPTION
used codes
NN Need segment
used when LL Waitlist segment
Action
selling DS Desires Segment – used for open dated segment
Code
segment GK Passive Confirmed segment
GL Passive Waitlisted segment
SS Seat Sold
HK Holding Confirmed
Used by
LL Seat Waitlisted
system to
HL Holding Waitlist
reflect the
Status US Unable to accept sale, has been waitlisted
current status
code UU Unable to confirm, has been waitlisted
of the
PN Pending Need
segment.
HN Holding Need
UC Unable to confirm or waitlist
UN Unable, flight not operating
KK Carrier confirmed the requested segment
KL Confirmed from waitlist
Schedule change for confirmed segment showing new
TK
Used by schedule
airlines TL Schedule change for waitlisted segment
Reply
advising Schedule change – applicable only for AA (American
Code SC
changes to Airlines)
the segment. HX Segment was cancelled by carrier.
No action was taken on the segment.
NO Some airlines use NO to inform that a specific segment
has been cancelled in the airline system.
Example:
01Y1«
SQ 318 Y 12DEC SINLHR SS1 1255 1855 /DCSQ
SURNAME CHG NOT ALLOWED FOR SQ-Y FARECLASS
01Y1«
SQ 318 Y 12DEC SINLHR UC1 1255 1855 /DCSQ
SURNAME CHG NOT ALLOWED FOR SQ-Y FARECLASS

10-Jan-17 Sabre Basic Course Page | 64

 CHANGE SEGMENT STATUS CODE (CSS)
When there is a change to the segment, the airline will send an advice to Sabre. The affected
segment will be updated with the Reply Code. For example, when a waitlisted segment is
confirmed, the segment code will be reflected as “KL”. You should inform the passenger
accordingly and then update the affected segment with correct status code. Without a reply from
airline, you should not make any changes to the segment.

You may follow the steps stipulated below.

Step 1: Retrieve the PNR or work on the PNR in the queue。

Following is the sample of PNR：
LXBUJB
1.1LIM/ALANMR
1 SQ 219Y 01AUG 5 SINSYD TK1 0915 1840 /DCSQ*J76FJL /E
2 ARNK
3 QF 618B 15AUG 5 MELBNE HK1 1305 1510 /DCQF*2NYW5K /E
4 NZ 136E 28AUG 4 BNEAKL KL1 1230 1730 /DCNZ*JFTAAH /E
5 NZ 6E 28AUG 4 AKLLAX UN1 1915 1225 /DCNZ*JFTAAH /E
Step 2: Advise the passenger
Entry Explanation
Step 3: Received from 6 ALAN Informed passenger Alan
Step 4: update the .1HK Change segment 1 status to HK or EWR
segment status code. .4HK Change segment 4 status to HK (replacing
Or step 4 and
.1/4HK Change segment 1 and 4 to HK 5)
X5 Cancel segment 5
Step 5: end transaction E

QUICK REFERENCE FOR CSS

Action Status Airline reply Agent’s
Explanation
code code code action
KK Carrier confirmed the request. .1HK
PN
UU Unable to confirm, has been waitlisted. .2HL
HN
UC Unable to confirm or waitlist. X3
TK Schedule change for confirmed segment. .2HK
Schedule change for confirmed segment- applicable
SC .1HK
NN for AA (American Airlines) only.
US Unable to accept sale，has been waitlisted. .6HL
HK HX Segment was cancelled by carrier. X3
No action was taken on the segment.
NO Some airlines use NO to inform that a specific X4
segment has been cancelled in the airline system.
UN Unable, flight not operating. X5
KL Confirmed from waitlist. .4HK
LL TL OA Schedule change for waitlisted segment. .2HL
HL
HX Segment was cancelled by carrier. X3
UN Unable, flight not operating. X1

10-Jan-17 Sabre Basic Course Page | 65

 Optional PNR Fields

OBJECTIVES
Upon completion of this chapter, you will be able to:

* Provide airlines with Other Service Information concerning the passengers in the form of OSI.
* Make Special Service Requests for your passengers to the airlines in the form of SSR items
* Differentiate Other Service Information and Special Service Request
* Provide Frequent Flyer information, Pre-Reserved Seat (PRS) and Email
* Apply the Sabre AWS Mask and Entries for PNR Optional Fields

10-Jan-17 Sabre Basic Course Page | 66

GENERAL FACTS (GFAX) FIELD
The General Facts (GFAX) Field is an optional multiple items field containing supplementary
information items which cannot be included in other elements of the PNR. General facts entries
are divided into 2 categories:
 Other Service Information (OSI)
 Special Service Request (SSR)
Function Identifier for General Facts is “3”.

OTHER SERVICE INFORMATION (OSI)

Other Service Information or OSI is for notification only and may be processed by the receiver as
desired. OSI information does not require immediate action or reply. It is recommended that the
OSI field not exceed 180 characters in length to avoid teletype rejects.
Inform Airline Of Passenger’s Contact
ENTRY 3OSISQCTCA BKK MERCURE HOTEL -1.1
3 Function Identifier
OSI Other Service Information qualifier
 Mandatory space (press the space bar once)
TG Airline code where information is intended to send
 Mandatory space (press the space bar once)
CTCA CTC – contact; A – abroad
CTCB – Business contact
CTCH – Residence or Home contact
CTCM – Hand phone or Mobile contact
CTCE - Email address (use .. as underscore, // as @ sign)
MERCURE HOTEL Contact information; i.e. Hotel name / telephone number
-1.1 Name item 1.1
Advise Airline Of Traveling Companion Party (TCP)
ENTRY 3OSICXTCP3 HKGSIN GOH/RICHARD MR
TCP Traveling Companion Party
3 Total number of traveling party excluding infant without seat
HKGSIN City Pair which the party are traveling together with
GOH/RICHARD MR Name of passenger whose booking is made separately but will be
traveling together with passenger(s) in the PNR concerned.
Advise Airline Of Other Passenger’s Information
ENTRY 3OSIYYMRS LIZERAY SPEAKS FRENCH ONLY
YY all airlines in the PNR
MRS LIZERAY…. Free flow message
Display OSI Item
ENTRY P3O
Sample Response:
*P3O«
GENERAL FACTS
1.OSI SQ CTCA BKK MERCURE HOTEL
2.OSI CX TCP3 HKGSIN MR RICHARD GOH
3.OSI YY MRS LIZERAY SPEAKS FRENCH ONLY

10-Jan-17 Sabre Basic Course Page | 67

Modify OSI Item

ENTRY 31OSISQCTCA BKK SHANGRI LA HOTEL

3 Function identifier
1 Line number from P3O that has to be modified with change
symbol
OSISQCTCA… OSI with the new information
.
Delete An OSI Item

ENTRY 33
3 Function identifier
3 Line number from P3O that has to be deleted with change
symbol

Deleting an OSI item does not transmit message to the airline system.

Delete A Range Of OSI Items

ENTRY 313
3 Function identifier
13 Range of line numbers that have to be deleted with change
symbol

SPECIAL SERVICE REQUEST (SSR)

If the passenger has special services request like Meal Request, Seat Request or others that require the
airline to give you a confirmation, you will need to use Special Service Requests or SSR for such requests.
The request has to be made using the 4-letter codes accepted by the airline concerned.
The function identifier for SSR is “3”.

Entry Format: 3<SSR CODE><SEGMENT SELECT>  <NAME SELECT>

or 3<SSR CODE><SEGMENT SELECT>/<REMARK>  <NAME SELECT>

As the SSR item is segment and name related, when the segment or the passenger(s) are
cancelled, the corresponding SSR items will also be cancelled.

Commonly Used SSR Codes

SSR
Category Remarks Explanation
code
In the remarks column,  ： mandatory item  ：not allowed - ：optional
AVML  Indian Vegetarian Meal
BBML  Infant / Baby food
BLML  Bland / soft Meal
CHML  Child Meal
Meal
DBML  Diabetic Meal
Request
FPML  Fruit Platter
GFML  Gluten–free Meal
HFML  High Fiber Meal
HNML  Hindu (non-vegetarian) Meal

10-Jan-17 Sabre Basic Course Page | 68

 SSR
Category Remarks Explanation
code
In the remarks column,  ： mandatory item  ：not allowed - ：optional
KSML  Kosher Meal
LCML  Low Calorie Meal
LFML  Low Cholesterol, Low Fat Meal
LPML  Low Protein Meal
LSML  Low Sodium (no salt added) Meal
MOML  Muslim Meal
NLML  Non-Lactose Meal
ORML  Oriental Meal
PRML  Low Purine Meal
RVML  Raw Vegetarian Meal
SFML  Seafood Meal
Special meal requirement not covered by specific
SPML 
code
VGML  Vegetarian Meal (non-dairy)
VJML  Vegetarian Meal (Jain)
VLML  Vegetarian Meal (lacto-ovo)
VOML  Vegetarian Meal (Oriental)
BSCT  Bassinet / carrycot / baby basket
EXST  Extra Seat
NSSA  No Smoking Aisle Seat
NSSB  No Smoking Bulkhead Seat
Seat NSST - No Smoking Seat
request NSSW  No Smoking Seat Window
RQST  Seat request with specific seat number or preference
SMSA  Smoking aisle seat
SMST - Smoking seat
SMSW  Smoking window seat
STCR  Stretcher passenger
Wheelchair – R for ramp.
WCHR - Passenger can ascend/descend steps and make own
way to/from cabin seat
Wheelchair
Wheelchair – S for steps
request
WCHS - Passenger cannot ascend/descend steps and must be
carried up/down steps
Wheelchair – C for cabin seat.
WCHC -
Passenger completely immobile
CHLD  Child’s Date of birth
INFT  Infant’s Date of birth
AVIH  Animal in Hold – specify details
BIKE  Bicycle
Blind passenger – specify if accompanied by seeing-
BLND -
eye dog
Bulky baggage – specify number, weight, size, if
BULK 
known
Others
CBBG  Cabin baggage
Provides information for airport personnel for
CKIN  passenger handling at departure time for which no
other SSR code exists and does not require a reply
Commercial courier. When known, add the name of
the commercial courier company and the weight of the
COUR -
commercial courier baggage accompanied by such
courier

10-Jan-17 Sabre Basic Course Page | 69

 SSR
Category Remarks Explanation
code
In the remarks column,  ： mandatory item  ：not allowed - ：optional
Deaf passenger – specify if accompanied by hearing
DEAF -
dog
DEPA - Deportee – accompanied by an escort
Passenger intellectually disabled or with
DPNA 
developmental disability
Fragile baggage – specify number, weight, size, if
FRAG 
known
LANG  Specify language(s) spoken
MAAS  Meet and Assist – specify details
MEDA  Medical Case - call the airline for special handling
OTHS  Requires action but no representative SSR code
PETC  Animal in cabin – specify details
SEMN  Ship’s crew – seaman
Sport equipment – specify type of equipment, number,
SPEQ 
weight, size, if known
TWOV - Transit / transfer without visa
UMNR  Unaccompanied Minor
Excess baggage – specify number, weight, size, if
XBAG 
known

Create SSR Item – Meal Request

Step 1:
Select PNR Services from Helper Apps

Step 2:
Select the passenger and a particular
segment or the whole itinerary then the
Type of Meal.

Upon clicking the “ADD” icon, system

will send the entry as follows :

10-Jan-17 Sabre Basic Course Page | 70

ENTRY 3LFML-1.1
3 Function identifier
LFML Request for Low Fat Meal for all segments
1.1 Passenger name item 1.1
Entry Explanation
Request for Baby Meal for segment 1 for the infant. However, the request
3BBML1 – 4.1 has to be associated with an Adult
4.1 is the name item number of Adult passenger
3LSML 1,3 -2.1 Request for Low Salt Meal for segment 1 and 3 for Pax 2.1
3LCML -2.2 Request for Low Calories Meal for all segments for Pax 2.2
3SFML -2.3,3.1 Request for Seafood Meal for all segments for Pax 2.2 and 3.1
Request for Seafood Meal for all seg & all Paxs (name item number is “Ø”).
3SFML -Ø
Please note that “Ø” only applicable for PNR without INFANT.
Request for special meal with details as remark for seg 1 & 4, Pax 1.1 & 2.3
3SPML1,4/NO
Please note that SPML should only be used when the request would not be
BEEF 1.1, 2.3
described by any existing SSR code
DU*/SPM To check applicable SPECIAL MEAL code
DU*/SPM¥CX To check applicable SPECIAL MEAL code to a specific airline e.g. CX

Other Requests (OTHS)

For other non-seat or non-meal requests, you may use OTHS code in your SSR entry.
Entry: 3OTHS1/ NN1 REQUEST LIMOUSINE PICKUP HEATHROW APT FOR MR TAN
Explanation:
3 Function Identifier for SSR
OTHS SSR code
1 Segment 1
/ / - separator and follows with free text remark

Display SSR Item

Entry: P3S
Sample Response:
*P3S«
GENERAL FACTS
1.SSR INFT NH NN1 SINNRT0902Y12M 4.1 TAN/LAYKUANMS
AY/TAN/MAYMISS/01JAN15
2.SSR INFT PG NN1 BKKSIN0961Y30M 4.1 TAN/LAYKUANMS INFT
AY/TAN/MAYMISS/01JAN15
3.SSR CHLD NH HK1/02FEB09 4.2 TAN/MICHAELMSTR
4.SSR CHLD PG HK1/02FEB09 4.2 TAN/MICHAELMSTR
5.SSR CHLD NH HK1/01MAR09 3.1 LIM/JESSICAMISS CHLD
6.SSR CHLD PG HK1/01MAR09 3.1 LIM/JESSICAMISS
7.SSR LFML NH NN1 SINNRT0902Y12M 1.1 LIM/ALANMR LFML
AY
8.SSR BBML NH NN1 SINNRT0902Y12M 4.1 TAN/LAYKUANMS
AY BBML
9.SSR NSSW NH NN1 SINNRT0902Y12M 1.1 LIM/ALANMR
AY
10.SSR NSSW PG NN1 BKKSIN0961Y30M 1.1 LIM/ALANMR NSSW
AY
11.SSR BSCT NH NN1 SINNRT0902Y12M 4.1 TAN/LAYKUANMS
AY
BSCT
12.SSR BSCT PG NN1 BKKSIN0961Y30M 4.1 TAN/LAYKUANMS
AY

10-Jan-17 Sabre Basic Course Page | 71

Remove Or Cancel SSR Item

Entry Explanation
Remove / Delete SSR item
 This remove / delete SSR function is only applicable prior or before End
Transaction.
 This delete SSR (same entry command as OSI) will not generate any SSR
cancellation message to the airline. This will only remove SSR item from the
face of Sabre PNR.
32 Remove item 2 in the GENERAL FACTS
313  Remove item 1,2 3 in the GENERAL FACTS
31,3,6 Remove item 1,3 and 6 in the GENERAL FACTS

Entry Explanation
Cancel SSR item
 Cancellation entry will initiate a Cancellation message to the airline
 This entry is used after end transaction.
 When a segment or passenger name is cancelled, the associated SSR item is
automatically cancelled by the system.
32.XX Cancel item 2 in General Facts
313.XX Cancel item 1,2 and 3 in General Facts
31,3,6.XX Cancel item 1,3 and 6 in General Facts

Modify SSR Item

If a passenger wants to change his/her request, you will need to cancel the existing request before making
a new request.

Update SSR Status Code

Upon the receipt of the reply from the airline on your SSR request, you may use the following
entry to update the status of the SSR.
Entry: 32. HK
Explanation:
Update the status code of item 2 of the SSR to HK status.

10-Jan-17 Sabre Basic Course Page | 72

SSR FOR CHILD & INFANT NOT OCCUPYING SEAT
Entry for Child: 3CHLD2/15JANØ81.1
 Child information must be sent to airlines using 3CHLD, this is in compliant to the industry
standard.
 Re-association of SSR CHLD is required whenever an air segment is added into the PNR
regardless of changes made on class of service, flight number, date or new flight addition.
 Cancellation of air segment will not result in associated SSR CHLD being automatically cancelled
from the PNR. Hence, you will need to delete the child’s information manually.
 System will not validate the age of the child from date of birth.

Entry for Infant: 3INFT2/WONG/ANTHONYMARKMSTR/Ø1OCT121.1

 Infant’s name in SSR INFT must be entered according to reservation’s name in the PNR.
Associate name number of an adult when infant is not occupying seat.
 Re-association of SSR INFT is required whenever an air segment is added into the PNR
regardless of changes made on class of service, flight number, date or new flight addition. Flight
segment cancellation will automatically cancel SSR INFT attached to this flight.

INFANT OCCUPYING SEAT

Step 1: Create name field as a child for infant occupying seat.

ENTRY: WONG/MICHAELMSTRCØ2

Step 2: Input SSR INFT by associating to the child’s name field when infant is occupying a seat (OS).

ENTRY: 3INFT/WONG/MICHAEL/Ø8SEP12/OS1.1

APIS - ADVANCE PASSENGER INFORMATION SYSTEM

When travelling to certain countries, the respective local government may request for the
detailed information of the passenger. For example, the U.S. and Canadian Transportation
Security Administration (TSA) requires all airlines to provide the passport information, Date of
birth, VISA info, destination or residential addresses of all passengers travelling to the United
States.

Some airlines require passenger information like passport number as the form of identification at
check-in.

10-Jan-17 Sabre Basic Course Page | 73

Following is the summary of the SSR entries that you may need to provide the information.
SSR code Explanation remarks
Also known as SFPD – Secure Flight Passenger
DOCS/DB Date of Birth
Data

Also known as APIS – Advance Passenger

DOCS/P Passport information
Information System
Refer to the following DRS pages for more details
DOCO VISA information
Y/AAI/PDT/P60 – format details
Y/AAI/PDT/P61 – list of airlines that require AIPS or
DOCA Destination Address
SFPD format

For airlines which do not accept DOCS format.

Refer to the following DRS pages for more details

PSPT Passport information
Y/AAI/PDT/P60/L71 – format details
Y/AAI/PDT/P61/L34 – list of airlines that require
PSPT format
For airlines which do not accept DOCS/ PSPT
OTHS Passport information
format.
FOID Form Of Identification

APIS Format
Step System Response

Step 1:
Click Scribe Scripts under Helper Apps 
APIS_SSR

Step 2:
Select APIS_SSR to input DOCS, DOCO,
DOCA information, or FOID for inserting
FOID information.

Step 3:
Click DOCS，select from
1. Passenger name
2. Document Type  P

P = Passport information

3DOCS/P/SG/E46384662D/SG/01APR1980/
F/25MAR2017/WANG/SHUFUNGMS-1.1

10-Jan-17 Sabre Basic Course Page | 74

 Following is the detailed explanation of the various SSR DOC entries.
SSR Code Explanation Entry
3DOCS1,2/DB/13MARØ3/M/JONES/ANDREW/DAVID-2.1
DOCS/DB Pax data of Explanation:
birth 3DOCS <segment number>/DB/<date of birth>/<gender>/<pax
surname>/<1st given name>/<2nd given name> - <name item number >
3DOCS1/P/CN/G1585714/CN/17JAN1982/F/1ØSEP2ØØ9/LIU/PING-1.1
Explanation:
DOCS/P Passport 3DOCS <segment number>/P/< passport issue country code>/ <passport
information number>/< nationality – country code>/<date of birth>/<gender>/<
Passport expiry date>/< pax surname>/<given name> - <name item
number>
3DOCO1/CN/V/789789/CHINA/16NOV69/USA-1.1
Explanation:
VISA
DOCO//V 3DOCO <segment number>/< nationality – country code>/V/< document
information
number>/ <place of issue country code>/<VISA issue date>/<VISA
applicable country> - <name item number>
3DOCO1//R/112233445///US-1.1
Redress Explanation:
Number of 3DOCO <segment number>//R/<Redress number>///<place of issue
DOCO//R
Adult or country code>-<name item number>
Child
Note : Redress Number – allows up to a maximum 25Alpha numeric
3DOCO//R/123456789///US/I-2.1
Redress
Explanation:
DOCO//R Number of
3DOCO <segment number>//R/<Redress number>///<place of issue
Infant
country code>/ I-<name item number of Adult>
3DOCA1/D/USA/82 MAIN ST/DALLAS/TX/999-1.1
Explanation:
3DOCO <segment number>/D/<Country code of address>/ <address
Destination
DOCA/D details /<name of city>/<state code>/<zip code>-<name item number>
Address
Note: Do not use any special characters like #
symbol as address details
3DOCA1/R/USA/HOLIDAY INN/DALLAS/TX/19231-1.1
Residential Explanation:
DOCA/R
Address 3DOCO <segment number>/R/<Country code of address>/ <address
details /<name of city>/<state code>/<zip code>-<name item number>
3PSPT1/A72889311/CN/Ø1APR8Ø/LIU/KEN/F/H1.1
Explanation:
3DOCS <segment number>/<passport number>/<nationality – country
Passport code>/<date of birth>/Passport expiry date>/< pax surname>/<given
PSPT
Information name>/<gender>/H- <name item number>

Note: H = Primary passport holder - Optional

3OTHS2/PSPTA72889311CNØ1APR8ØLIUKEN1.1
Explanation:
Passport
OTHS 3OTHS <segment number>/PSPT <space><passport
Information
number><space><nationality – country code> <space> <date of birth>
<space> < pax surname>/<given name >- <name item number>

10-Jan-17 Sabre Basic Course Page | 75

Display 3DOC Information

All of these SSR DOCA, DOCO and DOCS will not be shown on the face of the PNR. It needs to
be displayed with the following entry:
Entry: P3D
System response：
*P3D«
GENERAL FACTS
1.SSR DOCS UA HK1/DB/15OCT69/M/M 1.1 MORRIS/WAYNE
ORRIS/WAYNE/THOMAS
2.SSR DOCO UA HK1//R/12345678901 1.1 MORRIS/WAYNE
2345///US

FOID – FORM OF IDENTIFICATION

Step 1:
Click Scribe Scripts under Helper Apps
 APIS_SSR  FOID

Step 2:
Fill in all the mandatory fields (and
optional field if necessary)
Following is the FOID Type that you
could select:
1) PASSPORT
2) FREQUENT FLYER NUMBER
3) CREDIT CARD
4) DRIVER’S LICENSE
5) NATIONAL IDENTITY
6) TICKET NUMBER
7) LOCALLY DEFINED IDENTITY
NUMBER
8) CONFIRMATION NUMBER OR
RECORD LOCATOR
Upon pressing “ENTER”, system will
send the entry as follows:
3FOID/PPSGE46384662D-1.1«*

Other FOID Entries

Type Code Entry Sample

PP 3FOID/PP Country code and PP number 3FOID/PPHK12312312312312312
CC 3FOID/CC Credit card code and number 3FOID/CCAX123456789Ø12345
FF 3FOID/FF Carrier code and FF number 3FOID/FFLH12346789Ø12345

10-Jan-17 Sabre Basic Course Page | 76

Display FOID Information
Entry: P3S
System response：
*P3S«
GENERAL FACTS
1.SSR FOID CZ HK1/PPSG12341234Z 1.1TAN/LAYKUANMS

FREQUENT FLYER

When a Frequent Flyer number is entered into a PNR, a teletype message will be sent to the
participating carriers so that the passenger may get mileage credit for bookings made through
Sabre.

Sometimes, the passenger may not travel on flights of the airline of their frequent flyer card.
However, he/she may still able to get his/her mileage credit if the airlines in the itinerary have
participating Airline Exchange / Partnership agreements。

Function Identifier for Frequent Flyer entry is “FF”

Check Airline Exchange Agreements

If the passenger’s flight is on airline that is different from the airline of the FF card, you will have to check if
the two airlines have an agreement on the frequent flyer program.

For example, Mr. Lim’s FF card is TG123456789. For him to be credited with mileage on the itinerary as
follows, you need to check NH’s FQTV Participating Airline Exchange / Partnership agreement to see if NH
accepts TG card. You would have to do the same for PG flight that he is taking.

*N*I«
1.1LIM/ALANMR 2.1LIM/MARYMRS 3.1LIM/JESSICAMISS*C10
4.2TAN/LAYKUANMS/MICHAELMSTR*ADT/C10 5.I/1TAN/MAYMISS*I04
1 NH 902Y 12MAY 4 SINNRT GK5 0045 0845 /E
2 ARNK
3 TG 603Y 25MAY 3 HKGBKK GK5 0745 0925 /E
4 PG 961Y 30MAY 1 BKKSIN GK5 1445 1920 /E

Step System response

Step 1 PT*NH«
FQTV PARTICIPATING AIRLINE EXCHANGE/PARTNERSHIP AGREEMENTS
Entry：PTNH
----------------------------------------------------------
USE. FF OC FF NUMBER / RC –N.N TO TRANSMIT FLIGHT INFO
Explanation: OC-OWNING RC-RECEIVING
CARRIER CARRIER
NH accepts TG card
/*/ SEGMENT SPECIFIC ALLOWED

NH-205 ALL NIPPON AIRWAYS

ACCEPTS FF ACCOUNT NUMBERS IN THE PROGRAMS LISTED
AC* A3 BD* BR* CA* CO FM* JJ JK* JP KF LH* LO*
LX* MH* MS NH* NZ* OS OU OZ* PZ QR* SA* SK* SN
SQ* TG* TK* TP UA* US* VS* ZH 9W*

10-Jan-17 Sabre Basic Course Page | 77

 Step 2 PT*PG«
Entry：PT*PG FQTV PARTICIPATING AIRLINE EXCHANGE/PARTNERSHIP AGREEMENTS
----------------------------------------------------------
USE. FF OC FF NUMBER / RC –N.N TO TRANSMIT FLIGHT INFO
Explanation: OC-OWNING RC-RECEIVING
There is no TG code, CARRIER CARRIER
i.e. PG does not accept TG card
/*/ SEGMENT SPECIFIC ALLOWED

PG-829 BANGKOK AIWAYS

ACCEPTS FF ACCOUNT NUMBERS IN THE PROGRAMS LISTED
EY FT PG

Step 3
From the responses above, Mr
Lim is only able to clock the
mileage on NH and TG segments.

Enter the FF info using the mask.

Click PNR Services  Frequent

Traveller and fill in all the
information. Upon clicking the
“Add” button, system will send the
entry as follows:

FFTG8811223/TG-1.1~*

Note: You will only be able to add

in 1 Operating Airline per entry. If
you are clocking Mileage for more
than one Airline, you can enter
again for the other carrier(s).

Create FF Field
Entry ：FFTG8811223/NH,TG-1.1
FF Function identifier
TG Owner airline of the frequent flyer card
8811223 Frequent flyer number
/ separator
NH,TG Carriers in the itinerary that accept the FF card.
Up to a maximum of 4 carrier codes is allowed.
Note that TG code is included in the field as TG is accepting its own FF
card.
1.1 Name select

 A separate Frequent Flyer number must be made for each name and/or airline.

Sabre system will validate the entry. If information is not correct, the following error response
may appear.

FFTG8811223/NH,TG,PG-1.1«
.FREQUENT TRAVELER AGREEMENT DOES NOT EXISTS BETWEEN PG/TG
REQUEST PROCESSED FOR THE FOLLOWING CARRIERS – NH,TG
RE-ENTER REQUEST FOR THE FOLLOWING CARRIERS - PG

10-Jan-17 Sabre Basic Course Page | 78

Display FF Field
Entry ：* FF
System response：
*FF«
FREQUENT TRAVELER
1.TG 8811223 HK NH 1.1 LIM/ALANMR
2.TG 8811223 HK TG 1.1 LIM/ALANMR

Modify / Delete Frequent Flyer Number

ENTRY: FF1
1 Line number from FF, then followed by the  symbol

 Please note that no cancellation message will be sent to the airline concerned. Hence, you need to
call the airline to cancel the Frequent Flyer number.

Entry：FF1BA7654321-1.1
 Please note that no cancellation message will be sent to the airline concerned. Hence, you need to
call the airline to cancel the Frequent Flyer number.
 The updated FF number will be sent as a new FF item.

Summary Of FF Entries
Entry Explanation
PT*SQ Check SQ exchange /partnership agreement
Enter KA FF number of Pax 1.1 to clock mileage for KA
FFKA1234567-1.1 segments. i.e. the default airline is KA = same as the airline
in FF card number.
Enter KA FF number of Pax 2.1 to clock mileage for CX
FFKA1234567/CX-2.1
segments.
Enter MH FF number of Pax 3.1 to clock mileage for
FFMH568473/DL,KL,MH,AF3.1
DL,KL,MH,AF segments
*FF Display FF data field in the PNR
FF1,3 Delete specific FF item 1 and 3 in FF data field
FF14 Delete range of frequent flyer in FF data field
FFALL Delete all frequent flyer in FF data field
FF2SQ123456789Ø2.1 Change specific FF data field with airline and FQTV number

PRE-RESERVED SEAT (PRS)

You would be able to request a specific seat in the aircraft for your passenger. Before putting in
the request for a specific seat, you will need to display the Seat map of the flight to find out the
availability of a particular seat.

If a carrier does not provide such a facility, you may receive a following response :

ENTRY NOT VALID FOR THIS HOST – VERIFY AND RE-ENTER

Function Identifier for Pre-Reserved Seat entry is “4G”.

10-Jan-17 Sabre Basic Course Page | 79

Check The List Of PRS Carriers
Entry：Y/AAI/PRS
System Response：
Y/AAI/PRS«
CATEGORY-AAI SUBJECT-PRS PAGE 001
01 *************************************************************
02 INDEX PAGE FOR CARRIERS
03 PARTICIPATING IN
04 PRE-RESERVE SEAT ASSIGNMENT
05 *************************************************************
06 CC CARRIER NAME PARTICIPATING TYPE PAGE
07 -- ------------ ------------------ ----
08 AA AMERICAN AIRLINES INTERACTIVE PRS Y/P8
09 AF AIR FRANCE NON I PRS Y/P9
10 BA BRITISH AIRWAYS INTERACTIVE PRS Y/P10
11 B7 UNI AIRWAYS INTERACTIVE PRS Y/P11
12 CO CONTINENTAL AIRLINES NON I PRS Y/P12
13 AM AEROMEXICO NON I PRS Y/P13
14 CX CATHAY PACIFIC AIRWAYS INTERACTIVE PRS Y/P14
15 DL DELTA AIRLINES NON I PRS Y/P15
16 GF GULF AIR INTERACTIVE PRS Y/P16
17 KA HONG KONG DRAGON AIRLINES INTERACTIVE PRS Y/P17
18 KL KLM ROYAL DUTCH AIRLINES NON I PRS Y/P18
19 LH LUFTHANSA INTERACTIVE PRS Y/P19
20 NH ALL NIPPON AIRWAYS INTERACTIVE PRS Y/P20
21 AV AVIANCA NON I PRS Y/P21
22 NW NORTHWEST AIRLINES NON I PRS Y/P22

Entry：Y/AAI/PRS/SQ
System Response：
Y/AAI/PRS/SQ«
CATEGORY-AAI SUBJECT-PRS SINGAPORE AIRLINES PAGE 026
01 *************************************************************
02 PRE-RESERVED SEAT INFORMATION
03 FOR
04 SINGAPORE AIRLINES
05 ****************************************************************
06
07 *** PARTICIPATING TYPE : INTERACTIVE PRS
08
09 BOOKABLE DATE RANGE FOR PRS :
10 -----------------------------
11 MINIMUM : 24HOURS BEFORE FLIGHT DEPARTURE
12 MAXIMUM : 331 DAYS AHEAD
13 CLASS APPLICABLE :
14 A,B,C,D,E,F,H,I,J,K,L,M,N,P,Q,R,S,T,V,W,Y,Z
15
16 MAXIMUM NO. OF SEATS MAY BE REQUESTED : 7
17
18 ACCEPTABLE SEAT REQUESTS :
19 --------------------------
20 SQ ONLY ACCEPTS SPECIFIC SEAT REQUESTS.
21 E.G. ENTRY FOR SPECIFIC PRS : 4G1/5A
22 WHERE 5A : SEAT NO. 5A¥

10-Jan-17 Sabre Basic Course Page | 80

Using Mask For Seat Selection

GRAPHICAL SEAT MAP

Step System response
Step 1:
Just Type in the Seat Map request entry to 4G1*«
bring up the Seat Map

Step 2:
All segments that allows Display of Seat
Map will be displayed

Step 3:
Generic Seat Map Display:
If the Airline does not participate in IMAP
Display, the Generic Seat Map would be
shown as such. You have to read the Seat
Map and Type in the Seat Number you wish
to book.

Entry： 4G1/32K-1.1

i.e. select seat number 32K for segment 1

in the itinerary for Pax 1.1

Interactive Map Display (IMAP):

If the Airline participates in IMAP Display,
you will be shown description of the
respective seat which they clicked on. To
block the seat, simply click on the
respective seat icon.

10-Jan-17 Sabre Basic Course Page | 81

Entries For Seat Selection

Step Entry Explanation

Step 1: 4G1* Display seat map for segment 1
Display
seat 4G*UA852Y15DECNRTSFO Display seat map by flight details
map
Reserve seat number 28A & 28B on
4G2 / 28AB - 1.1，2.1
segment 2 for Pax 1.1 & 2.1
Step 2: Reserve seat number 15A & 16B on
Select 4G2,4 / 15A16A - 3.1, 4.1 segment 2 & 4 respectively for Pax 3.1
seat & 4.1
Reserve seat number 25A on all
4GA / 25A - 2.1
segments for Pax 2.1

Display Pre-Reserve Seat / Boarding Pass Information

Entry：*B
System response ：
*B«
SEATS/BOARDING PASS
1 CX 714M 20MAR SINHKG KK 33A N 1.1 LEE/KARENMS
1 CX 714M 20MAR SINHKG KK 33B N 2.1 TAN/LINDAMS

Cancel Pre-Reserved Seat

Entry: 4GX1/33A
Explanation：

4GX cancel PRS

1 segment 1
/33A / followed by Seat number

Summary of cancellation entries：

Entry Explanation
4GX2/23B Cancel seat 23B for segment 2
4GX3/22DEF Cancel seat 22D,22E,22F for segment 3
4GX41.1,2.1,4.2 Cancel seat reserved for Pax 1.1, 2.1 & 4.2 on for segment 4
4GX3 Cancel all reserved seats for segment 3
4GXSQ Cancel all reserved seats for SQ
4GXALL Cancel all reserved seats

Update Pre-Reserved Seat

Entry: 4G1HK

10-Jan-17 Sabre Basic Course Page | 82

PRS For Change Of Gauge Flight
A Change of Gauge flight refers to a flight with a single flight number that changes the aircraft type at the
transit point. For example UA924 LAX / IAD / LHR. You may use the entries in the table below.

Description Origin leg - LAX/IAD Onward Leg - IAD/LHR

Display seat map for origin

4G1C* 4G1*
leg and onward leg.

Reserve seat for segment 1

origin leg：seat number 12A 4G1C/12A-2.1 4G1/8A-2.1
onward leg：seat number 8A

Cancel seat for segment 1

origin leg：seat number 12A 4GX1C/12A 4GX1/8A
onward leg：seat number 8A

10-Jan-17 Sabre Basic Course Page | 83

 PASSENGER EMAIL ADDRESS AND EMAIL FUNCTION
The Passenger Email Data Field is used to store email addresses of clients to facilitate the Sabre
TripCase function. Passengers will receive an email for them to access their travel itinerary on
the internet through the TripCase website or App on their Smartphone. Besides the itinerary
details, passenger can also get more information about the destination like local weather, city
information and etc. With the TripCase App, the travellers can manage all their trips
(past/present/future) and they can opt to share details with their friends, families and colleagues
if required.

Function Identifier for Email address entry is “PE”.

Create Email Address

Step System response

Step 1:
Select: Helper Apps  Documents &
Messaging

Step 2:
Fill in the mask and click “Send”.
System will send entry as follows:

PE¥[email protected]¥TO«
6SABRE§EMR¥A1«
Sample of Itinerary in TripCase for Sample of Itinerary in email
Registered users

10-Jan-17 Sabre Basic Course Page | 84

 Summary Of Passenger Email Address Entries
Entry Explanation
Email address of Pax 1.1
If the email contains the “_” i.e. underscore, you should
PE¥[email protected]¥-1.1
type “-” “-” twice. It would be shown as “= =” on the
screen.
PE¥[email protected]¥FR/MARY-1.1 Email address of Pax 1.1 with sender as MARY
PE¥[email protected]¥CC/MAY-1.1 Email address of Pax 1.1 with in copy as MAY
PE¥[email protected]¥BC/ANNA-1.1 Email address of Pax 1.1 with in blind copy as ANNA
Email address of Pax 1.1 with language preference as
PE¥[email protected]¥C-1.1
Chinese
Code for Language：
C-Simplified Chinese，H-Traditional Chinese ，E-English (Default)， F-French，G-German
I-Italian， K-Korean， J-Japanese， T-Thai， S-Spanish，D-Dutch， P-Portuguese
EM¥N1.1, N2.1 End Transaction and send message to Pax 1.1 and 2.1
EMR End Transaction, send message and redisplay the PNR
 For the email address, system accepts special ASCII characters like @, %, &, +, etc except for the
underscore (_). Use two dashes, “ ”, to represent the underscore instead.
 The maximum of 63 characters per email entry including the function identifier and name
reference. Maximum of 27 PE fields may be entered into a single PNR.
 Multiple names may be attached in a single entry, for example:
PE¥[email protected]¥TO/GLEN1.1,2.1. Maximum of 30 passenger names/select may be
attached in a single entry.
 When a passenger’s name is changed (deleted), all email info associated with that passenger is
also changed (deleted) in the PNR and written to history.

Display Passenger Email Address

Entry：*PE

System response:
*PE«
EMAIL ADDRESS
1.¥[email protected]¥ 1.1 TAN/LAYKUANMS

Modify / Delete Passenger Email Address

Function Entry
PE1¥[email protected]¥-1.1

System Response:
Modify PE1¤¥[email protected]¥-1.1«*
*PE«
EMAIL ADDRESS
1.¥[email protected]¥ 1.1 TAN/LAYKUANMS
Delete one item PE1
Delete a range of item PE1-4

10-Jan-17 Sabre Basic Course Page | 85

 Itinerary Printing
OBJECTIVES
Upon completion of this chapter, you will be able to:

* Use the entry to add in Remarks in the PNR

* Print a detailed itinerary that is easily understood by traveler
* Obtain a hardcopy printout that is similar to Sabre Emulator Screen display

10-Jan-17 Sabre Basic Course Page | 86

 REMARKS
Remarks are used for storing information into the PNR. Information in the remarks will not be sent to any
airlines.
Function identifier for Remark is “5”
Entry format: 5<free text with a maximum of 7Ø characters>
Sample entry：5 PAX RQ DELIVER TKT 5 DAYS BEF DEP

Summary of remarks ：
Type of remarks Entry Explanation
General Remark 5PSGR RQ TKT 5 DAYS BEF DEP General info
Historical Remark 5H-FARE QUOTED SGD685 NETT Remarks will be recorded in the history
Remarks will be printed in the tickets
Invoice Remark 5-CHECK
as the form of payment
5¥S1 TAXI FEE FROM AIRPORT TO Remarks will be printed on the itinerary
Itinerary Remark
HOTEL MUST BE PAID IN RMB printout

ITINERARY REMARKS
Unlike the PNR, the information printed on the itinerary printing is easily understood by travelers.
Beside the PNR information which is for the airline and agency’s operation, you can add
information specifically for the traveler. Information could be stored as Itinerary Remarks which
can be associated to the different segments in the itinerary.
Type of Itinerary
Entry Explanation
remarks
Opening, i.e. before 5¥SØYOUR ITINERARY IS AS
segment 1 FOLLOWS 5¥ Function identifier
5¥S2FREE SHUTTLE SERVICE SØ segment Ø
Segment 2 related
FROM AIRPORT TO HOTEL  mandatory space
Closing i.e. after the 5¥PLEASE REMEMBER TO BRING YOUR ITIN。。free text
last segment YOUR PASSPORT
 For each PNR, up to a maximum of 9999 remarks is allowed.
 For each remark, up to a maximum of 7Ø characters is allowed.
 When the segment is cancelled, the associated remarks will not be cancelled.

DISPLAY ITINERARY REMARKS

Remarks Entry System response
*¥«
REMARKS
All Itinerary Remarks *¥ 1.¥S0 YOUR ITINERARY IS AS FOLLOWS
2.¥S2 FREE SHUTTLE SERVICE FROM AIRPORT TO HOTEL
3.¥PLEASE RECONFIRM FLIGHTS 72HRS PRIOR DEPARTURE
*I2«
Specific segment & its
*I2 2 TG 641Y 28AUG 4 NRTBKK GK1 1100 1530 /E
associated remarks 2.¥FREE SHUTTLE SERVICE FROM AIRPORT TO HOTEL
*I0«
1 UA 804Y 20AUG 3 SINNRT GK1 0715 1515 /E
Whole itinerary & its
*IØ 2 TG 641Y 28AUG 4 NRTBKK GK1 1100 1530 /E
associated remarks 2.¥FREE SHUTTLE SERVICE FROM AIRPORT TO HOTEL
3 TG 411Y 01SEP 1 BKKSIN GK1 1300 1620 /E

10-Jan-17 Sabre Basic Course Page | 87

 MODIFY & DELETE ITINERARY REMARKS
Entry Explanation
52¥S2 SHUTTLE SERVICE FROM AIRPORT Modify item 2 in the remarks field
TO HOTEL IS CHARGEABLE
51 Delete item 1 in the remarks field
51-3 Delete item 1 to 3 in the remarks field
51,3 Delete item 1 and 3 in the remarks field

ITINERARY PRINTING
You must retrieve the PNR before making the following entries. The Itinerary will be printed on the OKI
printer.
Entry Explanation
DIT¥DPI Print Itinerary
DIT¥DPI¥R Print Itinerary and redisplay PNR
DIT¥DPI¥S1-5¥N2.1-4.1 Print segment 1 to 5 for pax 2.1 to 4.1
DIT¥DPI¥S1/2¥N3.1/4.1 Print segment 1 & 2 for pax 3.1 to 4.1

ITINERARY SERVICES
The itinerary will be displayed on the screen and you can choose to print, or email or fax to your customer.
Step System response
*N*I*P3S«
1.1LIM/ALANMR 2.1LIM/MARYMRS 3.1LIM/JESSICAMISS*C10
4.2TAN/LAYKUANMS/MICHAELMSTR*ADT/C10 5.I/1TAN/MAYMISS*I04
1 NH 902Y 12MAY 4 SINNRT GK5 0030 0800 /E
2 ARNK
Step 1: 3 PGOPENY 25MAY 3 HKGBKK DS5
4 PG 961Y 30MAY 1 BKKSIN GK5 1445 1920 /E
Retrieve the PNR, click on GENERAL FACTS
Itinerary under the Red Apps 1.SSR INFT NH NN1 SINNRT0902Y12M 4.1 TAN/LAYKUANMS
AY/TAN/MAYMISS/01JAN15
2.SSR INFT PG NN1 BKKSIN0961Y30M 4.1 TAN/LAYKUANMS
AY/TAN/MAYMISS/01JAN15
3.SSR CHLD NH HK1/02FEB09 4.2 TAN/MICHAELMSTR
4.SSR CHLD PG HK1/02FEB09 4.2 TAN/MICHAELMSTR
5.SSR CHLD NH HK1/01MAR09 4.2 LIM/JESSICAMISS
6.SSR CHLD PG HK1/01MAR09 4.2 LIM JESSICAMISS
Step 2.
You will be able to preview the
itinerary which will be part of
the content of the email that
you will be sending to the
passenger.

The itinerary remarks will also

be shown in the respective
areas which you have inserted
them in. Font settings are
available in the toolbar at the
top.
You can also use entries to
activate the Itinerary Red App.
ITIN¥N1.1
ITIN¥S2/3
ITIN¥N1.1¥S2/3

10-Jan-17 Sabre Basic Course Page | 88

 Step 3:
You have the option to Print,
Fax, Save or Email to the
traveler from Itinerary Red
App. Email programs
supported at Lotus Notes,
Outlook and Windows Live
Mail.

HARDCOPY PRINTING

You can print information from the Sabre system to the OKI printer, without first displaying them on the
screen.

Entry Explanation
PTRDCHBQC Print PNR (PNR address is DCHBQC）
PTRY/MKT/SG1/P5 Print DRS page

CHECK PRINTER DESIGNATION & STATUS

Upon agent sign-in, the printers would be automatically designated. Hence, if you encountered any
problems in printing, please check the status of the printers.

Printer Status
Entry: *S*P
System response：
*S*P«
V718.V718*AMD..A
ACTIVE AGENT – MD MARVIN DY – 1214 – V718
H1-9A85B3 I-9A85B3

Explanation for the last line:

H1 Hardcopy Printer, printer address as 9A85B3
I Itinerary Printer, printer address as 9A85B3

10-Jan-17 Sabre Basic Course Page | 89

Printer Designation & Undesignate Printer

Entry System response

Itinerary Printer
Response 1：printer successfully designated
To designate:
DSIV9A85B3«
DSIV9A85B3 OK PTR ASSIGNED

where： Response 2：printer has already been designated

DSIV is designate printer
9A85B3 is the printer address DSIV9A85B3«
PTR ALREADY ASSISGNED

To un-designate DSNO«
DSNO OK PTR UNASSIGNED

Hardcopy Printer
Response 1：printer successfully designated
PTR/9A85B3 PRINTER DEISGNATED

where： Response 2：printer has already been designated

PTR/ is Hardcopy printer 9A85B3 STILL DESIGNATED
9A85B3 is the printer address

PTR/END
PRINTER UNDESIGNATED
PTR/ is Hardcopy printer
END is undesignate printer

10-Jan-17 Sabre Basic Course Page | 90

 PNR Optional Functions
OBJECTIVES
Upon completion of this chapter, you will be able to:

* Divide a PNR in order to modify itinerary segment for specific passenger(s)

* Learn the entry that allows a Travel Agency to view PNRs of another Travel Agency

10-Jan-17 Sabre Basic Course Page | 91

 PNR DIVIDE
When one or more passengers wish to change, cancel or modify the itinerary such that it is
different from the other passenger(s) of the PNR, you need to divide out the passenger(s) who
requested for the changes. As a result, a NEW PNR is created.
Beside the above scenario, you should not divide the PNR or the segments may be cancelled by
the airlines.
The divide should be done only after you have received the airline record locator for all segments
in the itinerary.

Steps For PNR Divide

It takes 7 steps to complete the PNR Divide process. The steps must be done in order and NO
skips should be ignored. Otherwise, you will have to start from step 1.

Step System response

NHMZAA
1.1LEE/GRACEMS 2.1TAN/RICHARDMR
Step 1: 1 SQ 862E 10JAN 7 SINHKG HK2 1100 1445 /DCSQ*QXUHLY /E
Retrieve PNR 2 SQ 861E 20JAN 3 HKGSIN HK2 1600 1950 /DCSQ*QXUHLY /E
TKT/TIME LIMIT
Original 1.TAWV71803JAN009/0400A/
Entry： *NHMZAA PHONES
1.SIN 62200011 STNS TRAVEL/MARK-A
PNR PASSENGER DETAIL FIELD EXISTS – USE PD TO DISPLAY
This PNR is referenced TICKET RECORD – NOT PRICED
GENERAL FACTS
as Original PNR 1.SSR ADTK 1B TO SQ BY 29NOV SIN 1800LT ELSE WILL BE XXLD
RECEIVED FROM – ANNA
V718.V718*AVG 0146/30APR15 NHMZAA H
D2.1«
NYWHYG
Step 2: 1.1TAN/RICHARDMR
Mr Richard TAN (item 1 SQ 862E 10JAN 7 SINHKG HK1 1100 1445 /DCSQ /E
2 SQ 861E 20JAN 3 HKGSIN HK1 1600 1950 /DCSQ /E
2.1) would like to TKT/TIME LIMIT
change his itinerary. 1.TAWV71803JAN009/0400A/
PHONES
1.SIN 62200011 STNS TRAVEL/MARK-A
Use the following entry PASSENGER DETAIL FIELD EXISTS – USE PD TO DISPLAY
to divide Mr Richard TICKET RECORD – NOT PRICED
GENERAL FACTS
TAN 1.SSR ADTK 1B TO SQ BY 29NOV SIN 1800LT ELSE WILL BE XXLD
New REMARKS EXIST – USE *P5 TO DISPLAY
PNR Entry：D2.1 RECEIVED FROM – ANNA
V718.V718*AVG 0146/30APR15 NYWHYG H

Note:
Where
NEW PNR is created for Pax 2.1 – Mr Richard TAN with
D Function identifier the PNR record locator as NYWHYG。
2.1 Pax name item Although the PNR record locator is available, this PNR is
not saved into Sabre system yet. Hence, you should
complete the 7 steps.

10-Jan-17 Sabre Basic Course Page | 92

 Step 3:
Modify the PNR as per X2«
NEXT REPLACES 2
pax request. 0SQOPENE20JANHKGSINDS1«
02 SQ OPEN E 20JAN HKGSIN DS01
*A«
e.g. NYWHYG
1. cancel return 1.1TAN/RICHARDMR
segment 1 SQ 862E 10JAN 7 SINHKG HK1 1100 1445 /DCSQ /E
2 SQOPENE 20JAN 3 HKGSIN DS1
TKT/TIME LIMIT
Entry ： X2 1.TAWV71803JAN009/0400A/
PHONES
1.SIN 62200011 STNS TRAVEL/MARK-A
2. book OPEN segment PASSENGER DETAIL FIELD EXISTS – USE PD TO DISPLAY
TICKET RECORD – NOT PRICED
Entry: GENERAL FACTS
1.SSR ADTK 1B TO SQ BY 29NOV SIN 1800LT ELSE WILL BE XXLD
0SQ OPEN20JAN REMARKS EXIST – USE *P5 TO DISPLAY
RECEIVED FROM – ANNA
HKGSIN DS1 V718.V718*AVG 0146/30APR15 NYWHYG H

3.Display the PNR

Entry:*A

Step 4:
1. As the passengers in 3OSI SQ TCP2 SINHKG LEE/GRACEMS«*
6RICHARD«*
both PNRs are still *A«
traveling together on NYWHYG
1.1TAN/RICHARDMR
SINHKG segment，you 1 SQ 862E 10JAN 7 SINHKG HK1 1100 1445 /DCSQ /E
New should inform the airline 2 SQOPENE 20JAN 3 HKGSIN DS1
PNR TKT/TIME LIMIT
using OSI TCP item as 1.TAWV71803JAN009/0400A/
follows. PHONES
1.SIN 62200011 STNS TRAVEL/MARK-A
Entry： PASSENGER DETAIL FIELD EXISTS – USE PD TO DISPLAY
TICKET RECORD – NOT PRICED
3OSI SQ TCP2 GENERAL FACTS
SINHKG LEE/ GRACE 1.SSR ADTK 1B TO SQ BY 29NOV SIN 1800LT ELSE WILL BE XXLD
MS 2.OSI SQ TCP2 SINHKG LEE/GRACEMS
REMARKS EXIST – USE *P5 TO DISPLAY
2. enter received from RECEIVED FROM – ANNA
as V718.V718*AVG 0146/30APR15 NYWHYG H
Entry: 6RICHARD
3. display PNR

Entry：*A
Step 5: F«
RECORD FILED
File the NEW PNR NHMZAA
1.1LEE/GRACEMS
1 SQ 862E 10JAN 7 SINHKG HK1 1100 1445 /DCSQ*QXUHLY /E
Entry：F 2 SQ 861E 20JAN 3 HKGSIN HK1 1600 1950 /DCSQ*QXUHLY /E
TKT/TIME LIMIT
1.TAWV71803JAN009/0400A/
PHONES
1.SIN 62200011 STNS TRAVEL/MARK-A
PASSENGER DETAIL FIELD EXISTS – USE PD TO DISPLAY
TICKET RECORD – NOT PRICED
GENERAL FACTS
1.SSR ADTK 1B TO SQ BY 29NOV SIN 1800LT ELSE WILL BE XXLD
REMARKS EXIST – USE *P5 TO DISPLAY
RECEIVED FROM – ANNA
V718.V718*AVG 0146/30APR15 NHMZAA H

Note: the Original PNR will be displayed after the F entry.

10-Jan-17 Sabre Basic Course Page | 93

 Step 6:

1. Inform airline of the 3OSI SQ TCP2 SINHKG TAN/RICHARDMR«*

6RICHARD«*
party travelling together ER«
NHMZAA
on segment SINHKG 1.1LEE/GRACEMS
1 SQ 862E 10JAN 7 SINHKG HK1 1100 1445 /DCSQ*QXUHLY /E
Entry： 2 SQ 861E 20JAN 3 HKGSIN HK1 1600 1950 /DCSQ*QXUHLY /E
TKT/TIME LIMIT
3OSI SQ TCP2 1.TAWV71803JAN009/0400A/
SINHKG PHONES
1.SIN 62200011 STNS TRAVEL/MARK-A
TAN/RICHARD MR PASSENGER DETAIL FIELD EXISTS – USE PD TO DISPLAY
TICKET RECORD – NOT PRICED
GENERAL FACTS
enter received from as 1.SSR ADTK 1B TO SQ BY 29NOV SIN 1800LT ELSE WILL BE XXLD
2.OSI SQ TCP2 SINHKG TAN/RICHARDMR
Entry: 6RICHARD REMARKS EXIST – USE *P5 TO DISPLAY
RECEIVED FROM – ANNA
V718.V718*AVG 0146/30APR15 NHMZAA H
End Transaction and
redisplay PNR

Entry ： ER
Original
Step 7:
Check the PNR to NHMZAA
PNR 1.1LEE/GRACEMS
confirm the PNR Divide 1 SQ 862E 10JAN 7 SINHKG HK1 1100 1445 /DCSQ*QXUHLY /E
2 SQ 861E 20JAN 3 HKGSIN HK1 1600 1950 /DCSQ*QXUHLY /E
process is successfully TKT/TIME LIMIT
done. 1.TAWV71803JAN009/0400A/
PHONES
1.SIN 62200011 STNS TRAVEL/MARK-A
1. Ignore and redisplay PASSENGER DETAIL FIELD EXISTS – USE PD TO DISPLAY
TICKET RECORD – NOT PRICED
PNR GENERAL FACTS
1.SSR ADTK 1B TO SQ BY 29NOV SIN 1800LT ELSE WILL BE XXLD
Entry：IR 2.OSI SQ TCP2 SINHKG TAN/RICHARDMR
REMARKS EXIST – USE *P5 TO DISPLAY
RECEIVED FROM – ANNA
2. Display Divide remark V718.V718*AVG 0146/30APR15 NHMZAA H

Entry ： *P5 *P5«

REMARKS
1.DIVIDED/V718*AVG 0147/30APR15 NYWHYG
2.H-SPLIT TO/014745/30APR15 NYWHYG 02/02 01/01 LEE/GRACEMS
3. Retrieve New PNR
Entry： *NYWHYG Explanation of Divide Remark – 1st line
1. The PNR is divided by travel agency with PCC as V718,
consultant with initial VG.
2. The PNR is divided at 0147/30APR – Sabre system
time
3. The record locator of new PNR is NYWHYG

10-Jan-17 Sabre Basic Course Page | 94

 PNRs After Divide
Ms Grace Lee –Original PNR Mr Richard Tan –Child PNR
NHMZAA NYWHYG
1.1LEE/GRACEMS 1.1TAN/RICHARDMR
1 SQ 862E 10JAN 7 SINHKG HK1 1100 1445 /DCSQ*QXUHLY /E 1 SQ 862E 10JAN 7 SINHKG HK1 1100 1445 /DCSQ*DQAXAB /E
2 SQ 861E 20JAN 3 HKGSIN HK1 1600 1950 /DCSQ*QXUHLY /E 2 SQOPENE 20JAN 3 HKGSIN DS1
TKT/TIME LIMIT TKT/TIME LIMIT
1.TAWV71803JAN009/0400A/ 1.TAWV71803JAN009/0400A/
PHONES PHONES
1.SIN 62200011 STNS TRAVEL/MARK-A 1.SIN 62200011 STNS TRAVEL/MARK-A
PASSENGER DETAIL FIELD EXISTS – USE PD TO DISPLAY PASSENGER DETAIL FIELD EXISTS – USE PD TO DISPLAY
TICKET RECORD – NOT PRICED TICKET RECORD – NOT PRICED
GENERAL FACTS GENERAL FACTS
1.SSR ADTK 1B TO SQ BY 29NOV SIN 1800LT ELSE WILL BE XXLD 1.SSR ADTK 1B TO SQ BY 29NOV SIN 1800LT ELSE WILL BE XXLD
2.OSI SQ TCP2 SINHKG TAN/RICHARDMR 2.OSI SQ TCP2 SINHKG LEE/GRACEMS
REMARKS EXIST – USE *P5 TO DISPLAY REMARKS EXIST – USE *P5 TO DISPLAY
RECEIVED FROM – ANNA RECEIVED FROM – ANNA
V718.V718*AVG 0146/30APR15 NHMZAA H V718.V718*AVG 0146/30APR15 NYWHYG H

*P5« *P5«
REMARKS REMARKS
1.DIVIDED/V718*AVG 0147/30APR15 NYWHYG
1.DIVIDED/V718*AVG 0147/30APR15 NHMZAA
2.H-SPLIT TO/014745/30APR15 NYWHYG 02/02 01/01 LEE/GRACEMS
2.H-SPLIT TO/014745/30APR15 NHMZAA 02/02 01/01 TAN/RICHARDMR

For the new PNR, you should receive new record locator for the airline segment. Otherwise,
please contact the Sabre Helpdesk for assistance.

Quick Reference For PNR Divide

Step Details Entry
Original PNR
Step 1 Retrieve original PNR *NHMZAA
Divide name item 2 ：TAN/RICHARD MR
D2

Step 2 Divide name item 2.1 D2.1

Divide multiple names item 2 & 3.1 D2*3.1
Divide multiple names item 1 to 3 D1-3
New PNR
Make necessary changes to the itinerary
OSI TCP 3OSI▲SQ▲TCP2 SINHKG LEE/GRACE MS
Step 3
Enter received from 6RICHARD
Display PNR *A
Step 4 File PNR F
Original PNR
Make necessary changes to the itinerary
OSI TCP 3OSI▲SQ▲TCP2 SINHKG TAN/RICHARD MR
Step 5
Enter received from 6RICHARD
Display PNR *A
Step 6 End transaction & redisplay PNR ER
Ignore & redisplay PNR IR
Step 7 Divide remark to get the record locator of the new PNR *P5
Retrieve new PNR *NYWHYG

10-Jan-17 Sabre Basic Course Page | 95

 WHOLESALE TICKETING
Sabre Wholesale Ticketing provides the ability for sub-agents to assign their PNRs to other
Sabre Ticketing agents to issue tickets on their behalf. These agents could be wholesalers or
associated agents or just any Sabre ticketing agent. This facility however still maintains the high
level of PNR security for the original booking agent as it allows only limited PNR data to be
transferred.
1st Wholesaler
When the PNR is ready for ticketing, the sub-agent can use the 5WT- entry to authorize the wholesaler to
retrieve the PNR and issue tickets. After the wholesaler has issued the ticket, the sub-agent should disable
the viewership.
Please note that the wholesaler will not be able to see information likes remarks, hotel bookings and
history. Similarly, the sub-agent will not be able to see information relating to ticketing.

Turn ON WT Turn OFF WT

Entry 5WT- V718/ON 5WT- V718/OFF
5WT- Function Identifier 5WT- Function Identifier
Explanation V718 / Wholesaler’s PCC V718 / Wholesaler’s PCC
ON Turn ON OFF Turn OFF
System Response:
5WT-V718/ON«*
*N*I*P5«
1.1LIM/ALANMR 2.1LIM/MARYMRS 3.1LIM/JESSICAMISS*C10
4.2TAN/LAYKUANMS/MICHAELMSTR*ADT/C10 5.I/1TAN/MAYMISS*I04
1 NH 902Y 12MAY 4 SINNRT GK5 0030 0800 /E
2 ARNK
3 PGOPENY 25MAY 3 HKGBKK DS5
4 PG 961Y 30MAY 1 BKKSIN GK5 1445 1920 /E
REMARKS
1.WT-V718/ON

2nd Wholesaler
If the 1st wholesaler is not able to issue ticket, they may authorize a 2nd wholesaler to do the
fulfillment using the 5WS- entry.

Turn ON WS Turn OFF WS

Entry 5WS- D7H8/ON 5WS- D7H8/OFF
5WS- Function Identifier
5WS Function Identifier
D7H8 / 2nd Wholesaler’s
Explanation D7H8 / 2nd Wholesaler’s PCC
PCC
OFF Turn OFF
ON Turn ON
Do’s And Don’ts For Wholesaler
 Both the 1st and the 2nd Wholesaler Agents can retrieve the endorsed PNR either by Sabre
Record locator or by flight details.
 Certain modifications can be made to the endorsed PNR like input of ticketing information e.g.
pricing, ticket issuance, and voiding ticket from PNR. Modification of passenger data fields such as
division, seat assignments and SSR request are not permitted. The displaying of any portion of the
PNR other than the Itinerary, Phone, Name, Ticketing and Received Field is not allowed.
 Adding of SSR/OSI ticket number manually in the system is not permitted. However, the 7TTK
function is allowed.
 All the facilities provided for the 1st wholesaler agent are made available to the 2nd
wholesaler except the 2nd wholesaler agent cannot view and modify the Phone Field and
Invoice Remarks

10-Jan-17 Sabre Basic Course Page | 96

 Queue System
OBJECTIVES
Upon completion of this chapter, you will be able to:

* Understand the use of Queue System

* Find out how many Messages / PNRs in a queue
* Access PNRs from the Queue
* Work / Action on PNRs that are seen on a queue

10-Jan-17 Sabre Basic Course Page | 97

 QUEUE SYSTEM
The Queue System is like an electronic file cabinet that maintains PNRs and messages. The
Queue System informs agencies of the many changes that occur to their clients’ reservation. For
instance, a PNR is placed on queue when a flight is affected by schedule change. Queues are
an essential part of a travel agency’s daily operation and can be accessed and worked on at your
convenience.

It is the responsibility of the travel consultation to check on queues several times a day, so that
their clients can be updated on any changes to their PNR/reservations.

There are 2 types of Queues:

1. Message Queues
2. PNR Queues

Message Queues
The following Message Queue letters are designed for, but not restricted to, the following types
of messages
QUEUE TYPES FUNCTION
G General Messages
S Supervisory Messages
N Notification Messages
C Commercial Messages
A Auxiliary Messages

PNR Queues
PNR queues are numbered from Ø to 511 where queues Ø to 49 are system-defined queues
and 5Ø – 511 are subscriber queues. The system-defined queues are designed for, but not
restricted to, the following functions as shown in the table below.
QUEUE NUMBER FUNCTION
Ø Basic PNR – urgent (departure within 72 hours)
1 Basic PNR – non-urgent
2 Car / Hotel / Tour Confirmation Numbers
5 Airline schedule changes within 72 hours
6 Airline schedule changes beyond 72 hours
7 HX status code received
9 TAW – Tickets to print
17 Waitlist confirmation – urgent (departure within 72 hours)
18 Waitlist confirmation – nonurgent
24 Pre-Reserved Seat confirmations
25 Pre-Reserved Seat unable to confirm
28 Answerback queue
5Ø– 511 Subscriber usage
 Queues Ø and 1 include all carriers and are for use with groups, corporate bookings, meals and
special service confirmations.
 Queues 5, 6, 17, 18, 24 and 25 include changes from all carriers.

10-Jan-17 Sabre Basic Course Page| 98

 QUEUE COUNT
ENTRY QC/
Sample Response:
QC/«
Queue ON QUEUE AS OF 1119 ON 11AUG FOR V718
Number
G......5
0......1 Number of Messages / PNRs in
1......3 corresponding queue
5......1
9......3
TOTAL MESSAGES........0 SPECIALS........0 PNRS........8

ENTRY FORMAT DESCRIPTION

QC/9 Queue count for queue 9
QC/19 Queue count for queues 1 to 9
QC/G Queue count for General Message queue
QC/S Queue count for Supervisory queue

QUEUE ACCESS
This function allows a travel consultant to access PNRs or messages in queues.
ENTRY: Q/9

Q/ Function Identifier
9 Queue number
 Sabre responds with the first PNR placed on queue.
 Once the message/PNR is displayed to 1 agent, it is not viewable by any other agent accessing
the same queue.
 If only 1 PNR or message remains on queue, it will be returned to the same queue and takes the
travel consultant out of that specific queue.
 A travel consultant will not be able to access another queue while still active on a specific queue.

QUEUE WORKING
ENTRY FORMAT DESCRIPTION
I Ignores the PNR / message in work area and places in queue
E After updating changes manually, end transaction and removes PNR from queue
ER After updating changes manually, end transaction and redisplay the PNR
EWR Will update changes automatically, end transaction and redisplay the PNR
Removes current PNR from queue if no changes required. Next PNR will be
QR displayed.
Note: EPR keyword “SUBMGR” is required to QR a message from queue
Removes PNRs from all queues that are past-dated or have no itinerary
QCL/ALL
Note: A “SUBMGR” EPR keyword is required to perform this function
Removes PNRs from a specific queue e.g. 9 that are past-dated or have no
QCL/9
itinerary. Requires EPR keyword “SUBMGR”

 PNR Division cannot be performed while inside the queue.

 A different PNR cannot be retrieved while inside the queue

10-Jan-17 Sabre Basic Course Page| 99

 QUEUE EXIT
Before you make a new PNR or access another queue, you must exit from the queue system
first.

ENTRY FORMAT DESCRIPTION

Removes current PNR / message from queue and exits queue
QXR

Ignores PNR / message in work area, places it back at queue

QXI and exits queue

After finalizing and changes made, end transaction for the

QXE PNR and exits queue

OTHER QUEUE ENTRIES

Sometimes you may want to display a specific PNR within your Queue but you do not wish to go
through the whole list of PNRs, you may perform the below entries to start reading the queue
from specific PNRs onwards.

ENTRY FORMAT DESCRIPTION

Display a list of PNRs on queue 9 with primary passenger
Q/9/LN
name showing

Q/9¥NM-10 Access Queue 9 and start displaying from 10th PNR onwards

10-Jan-17 Sabre Basic Course Page| 100

 Fare Quote
OBJECTIVES
Upon completion of this chapter, you will be able to:

* Perform Fare Quote Command

* Interpret Fare Quote Response
* Use different Fare Quote Options

10-Jan-17 Sabre Basic Course Page | 101

 FARE QUOTE INTRODUCTION

Fare Quote provides international and domestic point-to-point fare display of normal and special
published and negotiated fares. Travel Date and Carrier Code are the most essential qualifiers to
be used in the Fare Quote command to retrieve desired fares. If no travel date is specified in the
Fare Quote command, the default travel date will be the current day.

Note:
 Fare Quote can display up to a maximum of 650 lines of fares.
 System returns an integrated list of Published and Negotiated Fares.
 Fares are displayed from the lowest to the highest fare amounts.
 Fares filed with various Global Indicators will be arranged in the following default sequence:
EH - via the Eastern Hemisphere
TS - via Trans Siberia
FE - via IATA Area 3
RU - between Russia and TC3
AP - via the Atlantic and Pacific
PA - via the Pacific
PN - Pacific via North America
AT - via the Atlantic
SA - via the South Atlantic
WH - Within the Western Hemisphere
 System will display a maximum of 60 carriers' fares if no carrier code is specified in the
Fare Quote command.

10-Jan-17 Sabre Basic Course Page | 102

BASIC FARE QUOTE - SINGLE CARRIER
Format: FQ<originating city or airport code><destination city or airport code><travel date> - <2-
letter carrier code>

Example: FQSINHKGØ1JAN-SQ

Sample of Basic Fare Quote - Single Carrier Response:2

FQSINHKG01JAN-SQ«
SIN-HKG CXR-SQ TUE 01JAN13 SGD
   
3K 3/ 0/ 0 BR 0/ 0/ 2 CA 0/ 0/ 8 CI 0/ 0/ 4 CX 8/ 1/ 1
CZ 0/ 0/ 3 GA 0/ 0/ 8 KE 0/ 0/ 3 MH 0/ 0/30 MU 0/ 0/10 
NH 0/ 0/ 3 OZ 0/ 0/ 9 SQ 7/ 0/ 0 TG 0/ 0/ 7 UA 1/ 0/ 0
VN 0/ 0/ 4 PR 0/ 0/ 6 MF 0/ 0/ 2 BI 0/ 0/ 1
//SEE FQHELP FOR INFORMATION ABOUT THE NEW FARE DISPLAYS//  A1
SURCHARGE FOR PAPER TICKET MAY BE ADDED WHEN ITIN PRICED
*FOR AIRPASS/STAR ALLIANCE FARES USE FQQMXQMY-CARRIER CODE* 

SQ SINHKG.EH 01JAN13 MPM 1912

    
V FARE BASIS AP FARE-OW FARE-RT BK SEASON MINMAX RTG
A B C D D E F G H
1 V92GV2SG ¥ 235.00 V¥ --- 3/ 5 EH01
2 NGV2SG - 400.00 N¥ --- 2/ 1M EH02
3 QESG 3 480.00 Q¥ --- 3/ 30 EH02 A2
4 HESG 3 560.00 H¥ --- 3/ 90 EH02
5 ERSG - 640.00 E¥ --- -/12M EH02

*** BELOW ARE YY NLX FARES SIN-HKG VALID ON SQ ***

YY SINHKG.EH 01JAN13 MPM 1912

V FARE BASIS AP FARE-OW FARE-RT BK SEASON MINMAX RTG
A3
26. YEEIF3M - 2183.00 S¥ --- 2/ 3M EH02
27. YIF - 3189.00 S¥ --- -/ - EH02
28. CIF - 4000.00 Z¥ --- -/ - EH02
29. YIF - 2073.00 S¥ --- -/ - EH02

EH01* /WITHIN THE EASTERN HEMISPHERE/ PUBLISHED RTG 2119

1. SIN-SQ-HKG
EH02* /WITHIN THE EASTERN HEMISPHERE/ PUBLISHED MPM 1912 A4
MILEAGE SYSTEM APPLIES ORIGIN TO DESTINATION
SPECIFIED ROUTING PERMITTED AS FOLLOWS
SIN-MNL-HKG

10-Jan-17 Sabre Basic Course Page | 103

Explanation: A1

Fare Quote Header:

Part Description
Specified City Pair

 Specified Carrier
 Day and Travel Date
 Displayed currency based on Country of Commencement (COC)
List of alternate carriers that publish fares for the same city pair of the specified

travel date.
Command to display Fare Quote HELP page, i.e. FQHELP

Prompt to remind user on Paper Ticket Surcharge.
 Star Alliance Fares, Airpass command

Explanation: A2

Carrier Specified Fares Response:

Part Description
Specified Carrier

 Specified City Pair
 Global Indicator, e.g. EH

 Specified Travel Date

 Maximum Permitted Mileage

10-Jan-17 Sabre Basic Course Page | 104

Cont…
Carrier Specified Fares Response:

Part Description
Vendor Code:
CODE Fare Source
. SITA
<blank> ATPCO

Private Fare Code:

CODE Description
 A general Private fare without Account code and amount is not marked-up.
/ Marked-Up Private fare
X Private fare that is ineligible for ticketing
* Any Private fare filed with an Account Code
<blank> Published fare
A

Same Day Fare Indicator:

Code Description
A Fare has been added in the last 24 hours
X Fare has been deleted
I Fare has been increased
R Fare has been reduced
C Changes have been made on footnote,
routing number or effective date
<blank> Indicates changes or additions to the fares database are not covered by
the above.
B Fare Basis Code
Advance Purchase Requirement.
Code Description
<numeric> Number of days (e.g. 7)
<numeric> followed by Number of hours (e.g. 3H)
H
C <numeric> followed by Number of months (e.g. 1M)
M
╪ Multiple advance purchase requirements exist. Refer to
Fare Rule.
SI Reservation and Ticketing requirement exist.
- No advance purchase requirement.
D One-way fare amount, Round-trip fare amount
Booking Code
E ¥ symbol appended next to primary booking class (e.g. B¥) indicates alternate booking class
is filed.
F Seasonality
G Minimum/Maximum Stay
H Routing Reference

10-Jan-17 Sabre Basic Course Page | 105

Explanation: A3

YY Fare Response

Part Description
Carrier participated in YY filed fares.

Explanation: A4

Routing Information

Part Description
Global Indicator and its routing number.
* symbol appended at the end of Global Indicator and its routing number indicates the
routing is bi-directional.

10-Jan-17 Sabre Basic Course Page | 106

FARE QUOTE – OPTIONS

Item Description FQ Command

Basic Fare Quote
Without specifying carrier code and travel date, system
1 FQSINLAX1DEC-SQ
will display all applicable fares of up to a maximum of 60
carriers' fares defaulting to current day.
Fare Quote with Travel Date and Multiple Carriers
FQSINLAX11DEC-SQ-UA-CX
2 The applicable fares will be returned based on the
(Maximum 32 carriers)
specified Travel Date and Carriers.
Request for Normal Fares with Travel Date and Single
Carrier
3 Display Normal Fares of a specified carrier and travel FQSINLAX11DECNL-CI
date.
Request Fare With A Specific Passenger Type Code
The default - Adult fares will be displayed if no Passenger Type
Code is specified in the Fare Quote command. FQ response
will display applicable fares that are filed for the specified PTC.

Passenger Type Codes: Identifier: ¥P

PTC Description
4 ADT Adult FQSINLAX1DEC-
CNN Accompanied Child PR¥PADT/CNN
INF Infant without a seat (Maximum 4 PTCs)
INS Infant with a seat
LBR Labour/Maid

Refer to Appendix, item C for list of Passenger Type Codes.

Request For One Way, Round Trip or Half Round Trip Fare FQSINLAX1DEC-BA¥OW
5 No combination of One-Way and Round Trip fares will be FQSINLAX1DEC-BA¥RT
returned when any of these qualifiers is used. FQSINLAX1DEC-BA¥HR

Request For Specific Global Indicator Fares

6 FQSINNYC.PA1DEC-SQ
Only specified Global Indicator fares will be displayed.

Request Fare of A Preferred Currency

FQSINLAX1DEC-NH/NUC
7 If currency code is not specified, the default currency is
FQSINLAX1DEC-NH/THB
based on the Country of Commencement (COC).
Identifier: ¥B
Request Fare With A Specific Booking Code
8
Fares with the applicable booking class will be displayed.
FQSINLAX1DEC-MH¥BY
Request For Adult, Child And Infant Fares In A Single Fare
FQSINLAX1DEC-QF,ACI
Quote Command
Child and infant fares when displayed are tagged with FQSINLAX1DEC-QF,AC
9
ticketing designator after the fare basis code (e.g. FRTIN, FQSINLAX1DEC-QF,AI
FRTCH). FQSINLAX1DEC-QF,CI

10-Jan-17 Sabre Basic Course Page | 107

 Item Description FQ Command
Request Fares with Ticketing And Travel Date
Ticketing Date: 11DEC12
10 Travel Date: 17DEC12 FQ11DEC11SINLAX17DEC12-BR
It is mandatory to input year if Ticketing and Travel
Date are specified.
Request Fares with Specified Inclusion Code
The default will display all Normal and Excursion
fares if no fare type is used in the FQ command.
One fare type code can be specified in the FQ
command. You may use ALL fare type code to
view multiple fare types.
Fare Type Description
NL Normal fares
EX Excursion fares
PM Promotional fares
Group and Group Inclusive fares
GRP
(GV fares)
FQSINLAX1DECSTU-SQ
IT Inclusive Tour fares
FQSINATH1DECSEA-SQ
11 SEA Seaman fares
FQSINLON1DECGRP-SQ
STU Student fares
VAC Visit Another Country fares (VUSA)
Circle Trip and Round-the-World
CTRW
fares
CT Circle Trip fares
RW Round-the-World fares
All applicable fare types. Include
ALL
adult, child and infant
Net fares, mainly published
NET
negotiated fares
SC Senior Citizen fares
MIL Military fares
Refer to Appendix, item B for list of Inclusion Codes.
Identifier: ¥AC*
Negotiated Fares with Account Code FQSINLAX1DEC-OZ¥AC*IBM
12
Fares filed with Account Code will be displayed. (Maximum 20 alpha-numeric Account
Code)
Request fares to be displayed in the specified
sort order
By default, fares are displayed in ascending order.
FQSINLAX1DEC-CI¥SD
13
However, fares may be sorted in descending order. FQSINLAX1DEC-CI¥SA
Sort order from highest to lowest: SD
Sort order from lowest to highest: SA
Fare Quote with Travel and Return Date Identifier: ¥R
14 When return date is specified in the FQ entry, system
will validate fare's min and max stay requirements. FQSINLAX1DEC-PR¥R13DEC
Identifier: ¥Q
Request fares by Specific Fare Basis Code
15
Specified Fare Basis Code fare will be displayed only.
FQSINLAX1DEC-SQ¥QYEE120

10-Jan-17 Sabre Basic Course Page | 108

 Fare Rule
OBJECTIVES
Upon completion of this chapter, you will be able to:

* Display Fare Rule

* Perform shortcut command to view specific rule categories

10-Jan-17 Sabre Basic Course Page | 109

FARE RULE INTRODUCTION

The Fare Rule display function allows you to view the rule provisions that are filed in conjunction
with a fare so that you can verify applicability of a fare for display and pricing.

Fare rules may be displayed using the short continuation command referencing to the Fare Quote
response. Alternatively, fare rules may be displayed using the long command without referencing to
the Fare Quote response by specifying the origin/destination, travel date, fare basis code and carrier.

 You are required to read the fare rules and ensure that the fare conditions are met
before issuing tickets.

BASIC FARE RULE DISPLAY - SHORT COMMAND

Format: RD<fare quote display line number>

Example: RD1

FQSINHKG01JAN-SQ«
SIN-HKG CXR-SQ TUE 01JAN15 SGD
3K 3/ 0/ 0 BR 0/ 0/ 2 CA 0/ 0/ 8 CI 0/ 0/ 4 CX 8/ 1/ 1
CZ 0/ 0/ 3 GA 0/ 0/ 8 KE 0/ 0/ 3 MH 0/ 0/30 MU 0/ 0/10
NH 0/ 0/ 3 OZ 0/ 0/ 9 SQ 7/ 0/ 0 TG 0/ 0/ 7 UA 1/ 0/ 0
VN 0/ 0/ 4 PR 0/ 0/ 6 MF 0/ 0/ 2 BI 0/ 0/ 1
//SEE FQHELP FOR INFORMATION ABOUT THE NEW FARE DISPLAYS//
SURCHARGE FOR PAPER TICKET MAY BE ADDED WHEN ITIN PRICED
*FOR AIRPASS/STAR ALLIANCE FARES USE FQQMXQMY-CARRIER CODE*
SQ SINHKG.EH 01JAN15 MPM 1912
V FARE BASIS AP FARE-OW FARE-RT BK SEASON MINMAX RTG
1 V92GV2SG ¥ 235.00 V¥ --- 3/ 5 EH01
2 NGV2SG - 400.00 N¥ --- 2/ 1M EH02
3 QESG 3 480.00 Q¥ --- 3/ 30 EH02
4 HESG 3 560.00 H¥ --- 3/ 90 EH02

10-Jan-17 Sabre Basic Course Page | 110

Sample of Fare Rule Response:

RD1«
V FARE BASIS AP FARE-OW FARE-RT BK SEASON MINMAX RTG
1 V92GV2SG ¥ 235.00 V¥ --- 3/ 5 EH01
PASSENGER TYPE-ADT AUTO PRICE-YES
 
FROM-SIN TO-HKG CXR-SQ TVL-01JAN13 RULE-SG60 IPRPG/8
    
FARE BASIS-V92GV2SG SPECIAL FARE DIS-E VENDOR-ATP
  
FARE TYPE-PRO RT-ECONOMY PROMOTIONAL A
A
SGD 235.00 2119 E01JAN13 D31JAN13 FC-V92GV2SG FN-7
B C D E F
SYSTEM DATES - CREATED 19NOV12/0346 EXPIRES INFINITY
G

50.RULE APPLICATION AND OTHER CONDITIONS

NOTE – THE FOLLOWING TEXT IS INFORMATIONAL AND NOT
VALIDATED FOR AUTOPRICING.
ECONOMY CLASS GV2 HONGKONG PROMOTIONAL FARES
APPLICATION
AREA
THEESE FARES APPLY
FROM SIN
B
TO AREA 3.
CLASS OF SERVICE
THESE FARES APPLY FOR ECONOMY CLASS SERVICE.
TYPES OF TRANSPORTATION
THIS RULE GOVERNS ROUND-TRIP FARES.
FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE ¥

Explanation: A
Fare Rule Header
Part Description
 Associated Passenger Type for fare selected
 Indicates whether fare is priceable.
 Origin/Destination

 Carrier
 Travel Date
 Tariff Rule Reference
 Vendor Tariff Code
 Fare Basis Code

10-Jan-17 Sabre Basic Course Page | 111

Cont…
Fare Rule Header:

Part Description
Fare Type description and Display Type Code

Code Description
E Excursion
Private Fare - Net Fare with Selling
T
amount

L Private Fare - Selling amount
Private Fare - Net Fare without Selling
C
amount
N Normal

 Vendor Source

Fare Rule Header:

Part Description
A Fare Type Code and Fare Type Description
B Published Currency Code and Fare amount
C Fare Effective Date
D Fare Discontinuation Date
E Fare Basis Code
F Footnote Reference
G Fare Rule creation/expiration date/time

Explanation: B

Description

Displays all rule categories and text. Category 50 will be displayed right
Rule Category below the Rule Header followed by the rest of the categories in
Text ascending order. International Construction Rule Category is always
shown last of the Rule display.

10-Jan-17 Sabre Basic Course Page | 112

RULE DISPLAY - OPTIONS (SHORT ENTRY) – FROM FQ RESPONSE
Item Description RD Command
1 Display Rule RD7
Display Fare Rule Menu
2 List of Rule Categories is displayed for the specified RD7*M
fare line number.
Display Specific Rule Category Or Categories RD7*3
3
Only specific rule category text is displayed RD7*3/6/9/10/11
Display Routing Information
4 Routing Details Is Displayed For The Specified Fare RD7*RTG
Line Number
Display Rule Header
5 Only Rule Header Is Displayed For The Specified RD7*H
Fare Line Number
6 Redisplay Current Fare Rule RD*

10-Jan-17 Sabre Basic Course Page | 113

 PNR Pricing
OBJECTIVES
Upon completion of this chapter, you will be able to:

* Price the PNR

* Perform different PNR Pricing options
* Store the PNR Pricing
* Delete the PNR Pricing

10-Jan-17 Sabre Basic Course Page | 114

PNR PRICING INTRODUCTION

PNR Pricing, also known as Itinerary Pricing, allows you to price an itinerary stored in a PNR. Sabre
SmartPrice provides more flexibility in pricing, with a new feature built into the pricing system known
as the 'Match' and 'No Match' workflow.

PNR Pricing request is allowed on a completed or incomplete PNR. System is able to price up to 24
segments including surface segments.

PNR PRICING - PRICE LIST (WPA)

Price List prices all applicable fares to a maximum of 12 matched lowest combinations for each
passenger type. There are 2 easy steps to complete PNR Pricing. System will append validating
carrier in the Price Quote Record (PQR) by default if validating carrier is not specified in the pricing
command.
Step 1: Initiate Pricing
Format: WPA (Will Price and return All applicable fares)

Example of 'Match' fares from Price List (WPA)

WPA«
PSGR TYPE ADT
FARE BASIS BOOK CODE FARE TAX TOTAL
01 YEE120-YD* Y/Y/Y SGD 6794.00 526.00 7320.00 ADT
02 Y2R-YDRT-* Y/Y/Y SGD 7594.00 526.00 8120.00 ADT
03 Y2R-YD-YE* Y/Y/Y SGD 7704.00 526.00 8230.00 ADT
04 Y2R-YDRT-Y Y/Y/Y SGD 8136.00 526.00 8662.00 ADT
05 YEE120-YX* Y/Y/Y SGD 8594.00 526.00 9120.00 ADT
06 YEE120-YX* Y/Y/Y SGD 8774.00 526.00 9300.00 ADT
07 Y-YD-YEE1M Y/Y/Y SGD 8787.00 526.00 9313.00 ADT
08 Y2R-YXRT-* Y/Y/Y SGD 9393.00 526.00 9919.00 ADT
09 Y2R-YXOW-* Y/Y/Y SGD 9574.00 526.00 10100.00 ADT
10 C-YD-YEE1M Y/Y/Y SGD 9797.00 526.00 10323.00 ADT
11 Y2R-YXRT-Y Y/Y/Y SGD 9936.00 526.00 10462.00 ADT
12 Y2R-YXOW-Y Y/Y/Y SGD 10116.00 526.00 10642.00 ADT
ATTN*SEE OTHER FARES – USE WPA¥XM 
       

Explanation:
Part Description
 Fare Line Number
Fare Basis Code.
 Maximum number of characters to be displayed is 9. If FBC exceeds 9 characters, it will be
truncated and will append an asterisk * symbol next to the incomplete FBC.

Booking Class for the specified itinerary

 Maximum number of characters to be displayed is 8. If booking code exceeds 8 characters, it
will be truncated and will append an asterisk * symbol next to the incomplete booking codes.

 Local Currency Code

Default to Agency's location

10-Jan-17 Sabre Basic Course Page | 115

Part Description
 Fare Amount quoted without Tax/Fee
 Total Tax Amount
 Total Fare Amount inclusive of Tax/Fee
 Mapped Passenger Type Code (PTC)
Trailer Message for Alternate Fares
 By performing the command specified will display alternative lower fares of other RBDs not
booked in the current PNR.

Note: Fares displayed are arranged from the lowest to highest amount.

Step 2: Store Price Quote Record (PQ)

Format: PQ<price list line number>
Example: PQ1

PQ1«
PRICE QUOTE RECORD RETAINED

FARE RECORD-ADT-AUTO PRICED -ATPC 

PQ 1 LAST DAY TO TICKET TKT/TL 30MAY15/2359 INPUT PTC – ADT

1.1BLACK/TONYMR
VALIDATING CARRIER – KL 
1 OSIN KL 836N 01OCT 0030 NSFSG OK 01OCT1501OCT1501P
2 OAMS KL 835N 23OCT 2100 NSFSG OK 23OCT1523OCT1501P
SIN

BASE FARE TAXES/FEES/CHARGES TOTAL

SGD800.00 637.50XT SGD1437.50
XT 19.90SG 8.00OO 6.10OP 22.40CJ
27.00RN 3.50VV 550.60YR
SIN KL AMS315.81KL SIN315.81NUC631.62END ROE1.26655

FARE RSTR COULD APPLY/NON ENDO/ 

 APPLY
FORM OF PAYMENT FEES PER TICKET MAY
ADT DESCRIPTION FEE
OBFCA – ANY CC 20.00

PRICING TRAILER MSG

VALIDATING CARRIER – KL

WP 

H1J8 H1J8 *AOA 1406/23MAY15 SYSTEM

Notes:
i. Accepts maximum 7 fare records per entry but can store maximum of 99 records combined with
PQR, PQM & deleted Fare records.

10-Jan-17 Sabre Basic Course Page | 116

ii. If validating carrier is not specified during pricing, system will assume and append the default
validating carrier based on the following:
- For Domestic itineraries, it will assume the 1st transporting carrier as the validating carrier.
- For International itineraries, the system will default to the carrier performing the 1st change in
IATA area. If there is no change in the IATA area, then it will default to the 1st International
carrier.
Explanation:
Part Description
i. Fare stored for Adult Passenger Type.
ii. Price Quote Record (PQR) status.
iii. Single Fare Source Indicator:
SITA - SITA
ATPC - ATPCO

Combined Fare Source Indicator:
SITAX - Primary fare source (SITA)
Secondary fare source (ATPCO)
ATPCX - Primary fare source (ATPCO)
Secondary fare source (SITA)
Validating carrier specified during pricing. If validating carrier is not specified during
pricing, system will assume and append the default validating carrier based on the
following:
- For Domestic itineraries, it will assume the 1st transporting carrier as the

validating carrier.
- For International itineraries, the system will default to the carrier performing the
1st change in IATA area. If there is no change in the IATA area, then it will default
to the 1st International carrier.

System pre-stored Endorsement Remarks and will be printed on the ticket. You may
use EO/ to override pre-stored Endorsement remarks.

- Modify PQR (W¥I¥EO/<space>)
- Ticketing command (W¥PQ¥EO/)

 Pricing command used for the stored Price Quote Record (PQ)
System Tag
System: The fare was stored from a pricing response. No modifications were made to
the PQ.
Amended: The fare was stored using the manual PQ create entries, or certain
modifications were made to the PQ, such as commission or baggage allowance.
Manual: The fare was stored using the manual PQ create entries, or certain
modifications were made to the PQ, such as fare data.

10-Jan-17 Sabre Basic Course Page | 117

PNR PRICING - PRICE LIST (WPA) OPTIONS
Item Description WPA Command
Basic PNR Pricing - WPA
Price List will return a maximum of 12 fares
options. System will automatically append a
1 WPA
validating carrier if no validating carrier is
specified in the pricing command. System
will price all Passenger Types in the PNR.

With Validating Carrier

2 WPA¥ASQ
Price with specified validating carrier

WPA¥S1
With Segment Selection WPA¥S1/3
3
Price specific segments in the itinerary WPA¥S1-5
WPA¥S1/3-5

WPA¥N1
With Name Selection WPA¥N1.3
4
Price specific Passenger Name field WPA¥N1.1/3.1
WPA¥N1.1-3.2

With Passenger Type

Price specific passenger type WPA¥PCNN
- Child fares WPA¥PINF
5 - Infant fares
- Student fares WPA¥PSTU
- Adult, Child and Infant fares WPA¥PADT/CNN/INF
- Seaman fares with ship registry (GR - Greece) WPA¥PSEA¥SGR

With Connection WPA¥X1

6
Transit at specified segment (Arrival city) WPA¥X1/3

With Stopover WPA¥O1

7
Stopover at specified segment (Arrival city) WPA¥O1/3

With Point Of Sale And Ticketing

8 Price itinerary by specifying Point of Sale and WPA¥SLON/TLON
Ticketing

With Ticketing Date

9 WPA¥B01JUL15
Price itinerary by specifying ticketing date

With No Fare Break

WPA¥NB2
10 Price itinerary with no fare break at
WPA¥NB2/4
specified segments

10-Jan-17 Sabre Basic Course Page | 118

Item Description WPA Command
Break Fare or Mandatory Fare
Breakpoint WPA¥BF3
11
Price itinerary by specifying the fare WPA¥BF3/5
breakpoint

12 Exempt all Taxes and Fees WPA¥TN

13 Exempt Taxes only but not Fees WPA¥TE

Exempt Specific Taxes only

14 WPA¥TE-SW/QK
Exempt specific tax codes, SW & QK

PNR Pricing - Price List (WPA) Quick Reference

Step Description Command

1 Initiate Price List WPA
2 Store fare by selecting from Price List PQ<Price List line number>

Step Description Command

1 Initiate Price List WPA
View Fare Quote (Optional) WP<Price List line number>
View Fare Calculation Description
WPDF<Price List line number>
(Optional)
Display Alternate fares, when available WPA¥XM
2 Store fare by selecting from Price List PQ<Price List line number>

PNR Pricing – View And Delete Price Quote Record (PQ)

To view the PQ after it has been stored in the PNR.

Entry: To Display the List of PQs

Format: *PQS

Entry: To Display the PQ(s)

Format: *PQ (displays all PQs if there is more than 1)
*PQ1 (when there are more than one PQ in the PNR)
 Displays Fares & Taxes including Baggage information & OB Fees – if applicable

To delete the PQ

Entry: To Delete the PQ

Format: PQD-ALL
PQD2 (To delete a specific PQ)

10-Jan-17 Sabre Basic Course Page | 119

 Timatic and ETAS
OBJECTIVES
Upon completion of this chapter, you will be able to:

* Obtain Country Visa and Health information via the Timatic system
* Apply Australia Visa by using the Electronic Travel Authority System (ETAS)

10-Jan-17 Sabre Basic Course Page| 120

 TIMATIC SYSTEM
Timatic is an Automated Travel Information Manual, updated by the Timatic Service Company
and controlled by TIM group of airlines who continually monitor and update the contents. It
provides users with access to a database of Passport, Visa, Health and other requirements for
travelers.
This Travel Information Manual can easily access by using the following codes.
Codes Description Mandatory or Optional
TIRV Visa / Passport Information only Mandatory
TIRH Health Information only Mandatory
TIRA All – Visa/Passport and Health Information Mandatory
Note: Choose only one code among TIRV or TIRH or TIRA

NA Nationality of the traveller Mandatory

EM Embarkation point of the traveller Mandatory
DE Destination point of the traveller Mandatory
TR Transit point of the traveller Optional
VT Countries visited by the traveler up to six days prior to this trip. Optional

Access TIMATIC
Step 1: Switch to Timatic Mode
ENTRY: TIM

Step 2: Check Timatic Information

Using City Code

ENTRY: TIRA/NASIN/DESYD/EMSIN

TIRA Function identifier

NASIN NA – nationality, SIN – nationality city code
DESYD DE – destination, SYD – destination city code
EMSIN EM – embarkation point SIN – embarkation city code
/ Mandatory separator
Using Country code
ENTRY: TIRA/NASG/DEAU/EMSG

TIRA Function identifier

NASG NA – nationality, SG – nationality country code
DEAU DE – destination, AU – destination country code
EMSG EM – embarkation point SG – embarkation country code
/ Mandatory separator
Step 3: To scroll the pages.
Description Entry Format
TIMATIC Page Next – Display the next page TIPN
TIMATIC Page – Redisplay the current page TIPG
TIMATIC Page back – Display the previous page TIPB
TIMATIC Page last – Display the last page TIPL
TIMATIC Page first – Display the first page TIPF

10-Jan-17 Sabre Basic Course Page| 121

Step 4: Exit from Timatic Mode

ENTRY: QUIT

TIMATIC SRW Mask

STEP 1:
Red Apps 
Booking
Services 
Visa Advisor
without PNR

STEP 2:
Fill up the Mask
and click “Send”

STEP 3:
Scroll the pages

 The Segment Details from the Timatic Masks will auto-populate the itinerary segment from a
retrieved PNR.

Other Useful TIMATIC Information

TIDFT/SIN Full Country Text

TIDFT/SIN/GE Geography
TIDFT/SIN/CS Customs
TIDFT/SIN/CY Currency
TIDFT/SIN/TX Airport tax
TIRCC/KUL Obtain some city codes for a country

10-Jan-17 Sabre Basic Course Page| 122

 ELECTRONIC TRAVEL AUTHORITY SYSTEM
Sabre subscribers are able to obtain instant authorization for an AUSTRALIAN VISA for clients
using the “ELECTRONIC TRAVEL AUTHORITY SYSTEM” or known as ETAS.

Steps To Apply Visa

STEP 1: Shift to ETAS Mode

ENTRY: ETA

STEP 2: Check which nationality is allowed to apply the VISA online

ENTRY: TIETAS6

STEP 3: Request for travel visa application form

ENTRY: TIETAR
Sample Response:
TIETAR«
TIETAA ETA APPLICATION
AGENT LOGON <..........>
PASSPORT NUMBER <..............> FROM PASSPORT TITLE PAGE
NATIONALITY <...> 1-3 CHARACTER CODE
DATE OF BIRTH <.........> DDMONYYYY/--MONYYYY/-----YYYY
SEX <.> M/F
COUNTRY OF BIRTH <...> 1-3 CHARACTER CODE
EXPIRY DATE <.........> DDMONYYYY
FAMILY NAME <........................>FULL NAMES-NO TITLES
GIVEN NAMES <........................>SPACE BETWEEN NAMES
TYPE OF TRAVEL <..> T/B

STEP 4: Complete all the screens (i.e. 4 screens) for each person traveling.
 The details must be taken from passport
 Use the TAB key to move from one box to another. Press ENTER key to submit for
processing.
 For Nationality and Country of birth, use the 1-3 character code as in the passport or you
may
find out the codes to be used using the following entry made in the Sabre mode

ENTRY in Sabre mode : N/ETAS COUNTRY CODES

 Complete Family Name without title (e.g. MR, MRS and MISS) and complete Given Names
with space in between names.

Type of travel
Valid for use for 12 months or the life of the passport
T Tourist whichever is shorter. For multiple stays of up to 3 months
on each visit.
Valid for use for 12 months or the life of the passport
B Business whichever is shorter. For only a single stay of up to 3
months.

10-Jan-17 Sabre Basic Course Page| 123

First application screen:
TIETAR«
TIETAA ETA APPLICATION
AGENT LOGON <1001H1J8..> Agent ID & PCC

PASSPORT NUMBER <E8431694A.....> FROM PASSPORT TITLE PAGE

NATIONALITY <SGP> 1-3 CHARACTER CODE
DATE OF BIRTH <05APR1982> DDMONYYYY/--MONYYYY/-----YYYY
SEX <M> M/F
COUNTRY OF BIRTH <SGP> 1-3 CHARACTER CODE
EXPIRY DATE <21OCT2018> DDMONYYYY
FAMILY NAME <TAN.....................>FULL NAMES-NO TITLES
GIVEN NAMES <BERNARD JONES THOMAS....>SPACE BETWEEN NAMES
TYPE OF TRAVEL <T.> T/B

Second application screen:

TIETAG ETA APPLICATION
ISSUING STATE<SGP> DATE OF ISSUE<15APR2015> DDMONYYYY
ISSUING AUTHORITY
<IMMIGRATION AND CHECKPOINT AUTHORITY OF SINGAPORE...........>
DOES APPLICANT HOLD CURRENT PASSPORT OF OTHER COUNTRIES<N> Y/N
IF YES, ENTER CODES OF ISSUING STATES <...><...><...>
HOME <BLOCK 123 UNIT 04-567..............................>
ADDRESS OF<YISHUN AVENUE 1....................................>
APPLICANT <SINGAPORE 760123...................................>
TELEPHONE HOME COUNTRY<65..>AREA<.....>NUMBER<69752401........>
OF BUS COUNTRY<....>AREA<.....>NUMBER<................>
APPLICANT MOB COUNTRY<....> NUMBER<..............>
EMAIL OF APPLICANT<.............................................>

Third application Screen:

TIETAD ETA APPLICATION
HAS APPLICANT EVER BEEN KNOWN BY ANOTHER NAME<N> Y/N
HAS APPLICANT EVER HAD A CRIMINAL CONVICTION <N> Y/N
NATIONAL IDENTITY NUMBER <S8416228B...........>

 National ID Number is required for the following Nationalities:

Brunei-Darussalam Norway
Denmark Portugal
Finland Singapore
Hong Kong (SAR) South Korea
Luxembourg Spain
Malaysia Sweden
Netherlands Taiwan

10-Jan-17 Sabre Basic Course Page| 124

Fourth (verification) application screen, the last screen:
 The verification page must be filled up with exact information to the first application page.
 System will provide an error if one or more of the item does not matched with the first page.
 Verification page must reflect First, Second and Other Given Names accordingly. See sample
below.

TIETAP ETA APPLICATION

RE-ENTER TO VALIDATE PASSPORT DETAILS
DETAILS MUST MATCH PREVIOUS SCREEN
PASSPORT NUMBER <E8431694A.....>FROM PASSPORT
NATIONALITY <SGP> 1-3 CHARACTER
FAMILY NAME <TAN.....................>
FIRST GIVEN NAME <BERNARD.................>
SECOND GIVEN NAME <JONES...................>
OTHER GIVEN NAME(S) <THOMAS..................>

ETA Approval Screen after a successful application:

ETA APPROVAL 02SEP14/1257
FAMILY NAME TAN AUSTRALIAN GOVT
GIVEN NAMES BERNARD JONES THOMAS
PASSPORT E8431694A SGP EXPIRY DATE 21OCT2018
DATE OF BIRTH 05APR1982 SEX M COB SGP
TYPE OF TRAVEL T TOURIST
ENTRY STATUS UD/601 ETA
AUTHORITY TO ENTER AUSTRALIA UNTIL 02SEP2015
PERIOD OF STAY 03 MTHS
MULTIPLE ENTRY
NO WORK – BUSINESS VISITOR ACTIVITY ONLY
ETA APPROVED

STEP 5: Exit from ETAS Mode

ENTRY: QUIT

Other ETAS Function:

TIETAQ To check for status of all the current visa / ETA applications
TIETAS Online Help
TIETAC To confirm visa validity

10-Jan-17 Sabre Basic Course Page| 125

 Format Finder
OBJECTIVES
Upon completion of this chapter, you will be able to:

* Use the Format Finder as reference for Sabre entry commands and formats

10-Jan-17 Sabre Basic Course Page| 126

Format Finder is an automated reference for entry commands and formats used in Sabre.
These entry commands and formats are explained in detail so that you can be a more proficient
Sabre user.

The Format Finder can be found under the Helper Apps. Upon its
launch, it opens a browser type window from the bottom of the screen.
It opens within the work area tab. User just needs to type within the
search bar for the entry or format that they are looking for. If a Host Error
Response is encountered, user may also use the Error Response to
search for explanations, solutions or workarounds.

Example of Format Finder Launched:

Example of Search Result:

10-Jan-17 Sabre Basic Course Page| 127

Format Finder Quick Search
Alternative method of launching the Format Finder is to make use of the HELP/ entry. The user
can make use of a sentence or specific Keywords for search.

Example: Launching Format Finder

With this method, the user do not have to launch Format Finder then indicate the search item to
find the information.

10-Jan-17 Sabre Basic Course Page| 128

 Personal Trainer
OBJECTIVES
Upon completion of this chapter, you will be able to:

* Access Personal Trainer from Agency eServices

* Shop for Courses in Personal Trainer
* Add Courses to your Training Plan

10-Jan-17 Sabre Basic Course Page| 129

 AGENCY ESERVICES
Steps to access Agency eServices

There are a couple of ways a user can gain access to Agency eServices.
1) Log in via the URL: https://agencyeservices.sabre.com
2) Click on Community  eServices within your Sabre Red Workspace.

Agency eServices URL

10-Jan-17 Sabre Basic Course Page| 130

The user will be required to fill in their details to log into
Agency eServices.

** Note: Agent Sign In, Password and PCC is the same as

the ones used for Sabre Red Workspace.

Via Sabre Red Workspace

The user can launch the Agency eServices from the Community  Agency eServices found at
the Application Launcher area of the Sabre Red Workspace.

Once the user click on the Agency eServices button, the application will be launched in the Work
Area tab, no browser window is launched. The user will have the ease of access, to be able to
toggle between the Sabre Red Workspace and the eServices without having to switch between
browser and point of sale.

10-Jan-17 Sabre Basic Course Page| 131

10-Jan-17 Sabre Basic Course Page| 132
If the user have already registered in the eServices, they will be automatically Signed in to the
eServices account according to their Sign In ID used to sign in in Sabre Red Workspace. If the
user has not created any Agency eServices account, they will be provided with a registration
screen to perform a one time setup for future access.

The Personal Trainer is just 1 step away.

10-Jan-17 Sabre Basic Course Page| 133

PERSONAL TRAINER

Upon gaining access to the Agency eServices, the user may find the Personal Trainer
application under the Training page.

Personal Trainer page

Click on Launch Personal Trainer to begin.

10-Jan-17 Sabre Basic Course Page| 134

Personal Trainer Log On
The user is required to create an account in Personal Trainer. This account is not linked to the
EPR sign in of the Sabre Red Workspace.

If this is the first time of use, the user can click on New Person-Please Add Me to register for a
Personal Trainer account.

10-Jan-17 Sabre Basic Course Page| 135

If the user has already created an account, they may click on the Forgot Password or Forgot
Logon Name for assistance.

Once the user is done registering or logged on, the user can start selecting a course to begin
with. Click on Individual Courses to gain access to the course search.

10-Jan-17 Sabre Basic Course Page| 136

Specify the name of the course you will wish to attempt. Alternatively you may leave the Search
For field empty to gain access to all the courses in Personal Trainer library and choose from
there.

Example of Search Results

10-Jan-17 Sabre Basic Course Page| 137

After identifying the course, click on SELECT and you will be given a summary screen.

The user have access to the following options:

- Add course to my training plan
- Start Course
- Course Status

If the user is not available now, they may add the course to their training plan like a shopping cart
for future use. The Training Plan can be accessed from the side menu.

It will also reflect the stauts of the courses. The user can delete a course if added in wrongly or
when the course is not required.

10-Jan-17 Sabre Basic Course Page| 138

To begin the Course, clikc on Start Course and it will launch the course in a separate window,
please ensure Pop-ups are not blocked on your browser as reminded on the Course Detail
screen.

Summary:
The Personal Trainer is an interactive online self-help learning centre. It allows the user to gain
access to short, topic focused courses on the different functions in Sabre Red Workspace. The
user will be able to learn from the courses at their own pace and time. Hints will be provided on
screen to guide the user on how to utilise the commands which were introduced. There are
exercises and certified evaluation courses which the user can utilise to gauge their
understanding of what they have gone through. It is also helpful if the user requires to be
refreshed on the different topics if required.

10-Jan-17 Sabre Basic Course Page| 139

 Miscellaneous
OBJECTIVES
Upon completion of this chapter, you will be able to:

* View the list of Capital Cities in Countries

* Check the closest airports to a city
* Check the time difference between cities & local time
* Check the weather information
* Display the calendar

10-Jan-17 Sabre Basic Course Page| 140

 MISCELLANEOUS INFORMATION
Sabre Travel Guide

View list of Capital Cities in Countries that are grouped in alphabetical order (e.g., all nations
starting with letter M)

ENTRY: N/GLOBEM

Distance Check

Display 10 closest airports to a city, using Full City name, country code

ENTRY: W/CYTOKYO,JP

Time Checks
Function Entry
Time difference based on time of a
TET2300SYD/SIN
specified city.
Time difference between two cities TETSIN/TUL

Local time of a specific city TLON

Display Daylight Saving Time
TDSTSFO
Start/End Dates

Weather Forecast
Function Entry

Current weather condition in city WEA/WXSFO

Display average monthly
WEA/AVCPH
temperature of a city

For more information, refer to: FTTL/WEA

Calendar
Function Entry
Display Current Month TAPR

Tax Information
Functionality Description
TXN*AU Displays All Applicable Tax of a Country
TXN**QK Displays Tax Details by Specific Tax Code
Displays detailed tax information for a specific tax
TXN**QK/S20
code by tax sequence number

141

10-Jan-17 Sabre Basic Course Page | 141

Appendix

10-Jan-17 Sabre Basic Course Page | 142

 A. REFERENCES

FFOX/SINE/IN FFOX/OSI
FFOX/SINE/OUT FFOX/OSI/MODIFY
FFOX/WORK/AREAS FFOX/OSI/SSR/CODES
FFOX/DIRECT/REFERENCE/SYSTEM FFOX/PSPT
FFOX/T FFOX/GFAX/MODIFY
FFOX/TIMATIC FFOX/TKNO/TKNM
FFOX/ENCODE/CITY/NAME FFOX/FREQUENT/FLYER
FFOX/SCHEDULE/DISPLAY FFOX/PRS/SPECIFIC
FFOX/EXTENDED/SCHEDULE FFOX/PRS/LOCATION
FFOX/PARTNER/DISPLAYS FFOX/PRS/NAME/RANGE
FFOX/VERIFY/FLIGHT FFOX/CANCEL/PRS
FFOX/MINIMUM/CONNECT/TIMES FFOX/EMAIL/ADDRESS
FFOX/AIR/SELL/SEGMENT FFOX/ITINERARY/REMARKS
FFOX/ENTER/INFANT/NAME FFOX/ITINERARY/ASSOCIATED/REMAR
KS
FFOX/PHONE/CREATE FFOX/COMBINE/ITIN/PRINT
FFOX/FUTURE/TICKET/DATE FFOX/DIT
FFOX/NAME/MODIFY FFOX/DESIGNATE/HARDCOPY
FFOX/PHONE/MODIFY FFOX/ITINERARY/UNDESIGNATE
FFOX/TAW/MODIFY FFOX/HARDCOPY/UNDESIGNATE
FFOX/6/MODIFY FFOX/PNR/DIVIDE
FFOX/CANCEL/REBOOK FFOX/ASSIGNED/QUEUE/NUMBERS
FFOX/INSERT/SEGMENT FFOX/QUEUE/COUNT
FFOX/ACTION/STATUS/CODES FFOX/ACCESS/QUEUES
FFOX/PNR/DISPLAY/NAME FFOX/WORKING/QUEUES
FFOX/FLIGHT/MANIFEST FTTL
FFOX/DISPLAY/PNR/DATA FSPZMDN
FTTL/ETAS

N/ETAS COUNTRY CODES Y/AAI/AIR

N/ETAS Y/AAI/PRS
N/NOREC Y/MKT/SG1

10-Jan-17 Sabre Basic Course Page | 143

 B. FARE INCLUSION CODES
Inclusion Code Description
ALL All fares of all passenger types
NL Normal fares
SP Special fares
EX Excursion fares
NLX Normal and Excursion fares
PM Promotional / Miscellaneous fares
NLP Normal and Promotional fares
EXP Excursion and Promotional fares
GRP Group and Group Inclusive fares (e.g. GV fares)
IT Inclusive Tour fares
FB First Class fares
YB Economy Class fares
BB Business Class fares
MIL Military fares
NET Net fares (Private fares distributed by Airlines through ATPCO / SITA)
SEA Seaman fares
SC Senior Citizen fares
STU Student fares
VAC Visit Another Country fares (e.g. VUSA)
CT Circle Trip
RW Round – the – World fares
CTRW Circle Trip and Round – the - World fares

C. PASSENGER TYPE CODES

Passenger Type Code Description
ADT Adult
CNN Accompanied Child
CNE Child Negotiated
EMI Emigrant
INE Infant Negotiated
INF Infant without a seat
INN Individual Inclusive Tour Child
INS Infant with a seat
LBR Labourer / Maid
SEA Seaman
STU Student
UNN Unaccompanied Minor

10-Jan-17 Sabre Basic Course Page | 144

 D. RULE CATEGORIES

Category No. Category Name Category Code

1 Eligibility EL
2 Day / Time DT
3 Season SE
4 Flight Reservation FA
5 Advance Reservation & Ticketing AV
6 Min Stay MI
7 Max Stay MS
8 Stopovers ST
9 Transfers TF
10 Combinability CO
11 Blackouts BL
12 Surcharge SU
13 Accompanying Travel AT
14 Travel Restrictions TV
15 Sales Restrictions SR
16 Penalty PE
17 Higher Intermediate Point / Mileage ME
18 Ticket Endorsements TE
19 Child Discounts CD
20 Tour Conductor Discounts TC
21 Agent Discounts AD
22 All Other Discounts OD
23 Miscellaneous Provisions MP
25 Fare by Rule FR
26 Groups GR
27 Tours TO
28 Visit A Country VA
29 Deposits DP
31 Voluntary Changes VC
33 Voluntary Refunds VR
35 Negotiated Fares NF
50 Rule Application and Other Conditions AC
IC International Construction IC

10-Jan-17 Sabre Basic Course Page | 145