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C&E Matrix

This document outlines a cause-and-effect matrix to analyze the relationships between process inputs and outputs. The matrix ranks the importance of each output to customers and the strength of the relationship between inputs and outputs, with 10 being the highest. This allows identification of key drivers and relationships to focus on.

Uploaded by

Hector Alfredo Davalos Palma
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182 views

C&E Matrix

This document outlines a cause-and-effect matrix to analyze the relationships between process inputs and outputs. The matrix ranks the importance of each output to customers and the strength of the relationship between inputs and outputs, with 10 being the highest. This allows identification of key drivers and relationships to focus on.

Uploaded by

Hector Alfredo Davalos Palma
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
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Cause & Effect Matrix

Output (effect)
Importance Ranking
Importance to
customer 1 - No Importance
To
10- Extreemly Important (Key Driver)
Output Number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
- or -

3 - Important, not a key


driver.
Process input unmber

4 - Important, but
impacted by 5's.
5 - Key driver

TOTAL

Cause & Effect Relationships:

Process Input (cause) No Relationship = 0


to
1 0 Strong Relationship = 10
2 0
- or -
3 0
4 0 Weak = 1; Moderate = 3; Strong = 9

5 0
6 0
7 0
8 0

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