Chapter-18 (Manual-17)

Other Useful Information

Eligibility for Service Connection :

(1) Any person desirous of availing permanent power supply shall comply
with the following requirements besides other requirements, specified elsewhere
under these terms and conditions, namely:-

(a) The prospective consumer who intends to avail himself of the power
supply or an existing consumer, who wants additional power, shall
apply in the prescribed form obtainable from the local office of the
department at least two months in advance of the date of requirement
of power supply.

(b) In the case of the High Tension Consumers requisition for power supply
shall be made along with power feasibility certificate issued by the
department before six months or more to enable the department to
make necessary arrangements for such supply which will be subject to
availability in the system.

(c) Attested true copies/Photostat copies of the documents evidencing

title to the premises, to the satisfaction of the department shall be
submitted along with the application.

(2) The requisition for supply shall be made by the owner or occupier of the
premises for which supply is required and shall indicate his full name and
address and also the name and address of the licensed electrical contractor
through whom the wiring will be carried out, but it is not necessary that the
requisition should be made through a licensed electrical contractor. Any
assistance or information required in filling up the form will be given to the
intending consumer at the local O & M offices of the department.

(3) An intending consumer, who is not the owner of the premises he

occupies, shall produce a consent letter in the form prescribed by the department
from the owner of the premises together with the documents of title of the owner
for availing supply.

(4) If the owner is not available or if he refuses to give consent letter, the
intending consumer shall produce proof of his being in possession which is not
illegal of the premises and also execute an indemnity bond in the form prescribed
by the department, indemnifying the Government against any loss on account of
disputes arising out of effecting service connection to the occupant (Vide
Appendix-I)

(5) If supply to any type of service connection in a land owner by a

department of the government other than Revenue department is applied for, the
intending consumer shall produce a `No objection certificate’ from the Officer who
is authorized by that department to issue such certificate. The intending
consumer should execute an indemnity bond in the form prescribed by the
department (Vide Appendix-II).

(6) If supply to any type of service connection in any other Government

land/poramboke is applied for, the intending consumer should produce a `No
Objection Certificate’ from an Officer of the Revenue Department not below the
rank of a Tahsildhar and also execute an indemnity bond in the form prescribed
by the department (vide Appendix-II)

(7) The initial security deposit payable by the intending consumer who is
not the owner of the premises shall be double the normal rate of the security
deposit payable by the consumer who is the owner (Refer to clause 63.00 for
security Deposit).

(8) Where the intending consumer’s premises has no frontage on a street

and the supply line from the department’s mains has to go upon, over or under
the adjoining premises is owned jointly by the intending consumer and such
other person), the intending consumer shall arrange at his own expense for
necessary way-leave, licence or sanction before the supply is effected. Any extra
expense to be incurred by the department in placing the supply line in
accordance with the terms of the way-leave, licence or sanction shall be borne by
the intending consumer. In the event of way-leave, licence or sanction being
cancelled or withdrawn, the intending consumer shall at his own cost arrange for
any diversion of the service line or the provision of any new service line thus
rendered necessary.

(9) It shall not be incumbent on the department to ascertain the validity or

adequacy of way-leave, licence or permission obtained by the intending
consumer. The consumer is liable for damages, if any, claimed by the person
giving way-leave, licence or permission.

(10) Notwithstanding anything contained in this clause, the department

shall refuse to supply electricity to an intending consumer for any industry
including welding activity in any predominantly residential area, if in the opinion
of the Engineer such supply will cause voltage fluctuations in the supply in the
area and consequent inconvenience to the consumers in that area. The
decision of the Engineer as to whether there will be voltage fluctuations in the
said area shall be final and binding on the intending consumer.

Explanation :- `Residential area’ means the area recognized as such by the

department.

(11) The department will refuse to supply electricity to an intending

consumer who has defaulted in payment of dues to the department in respect of
any other service connection held in his name.

Pre-requisites (if any) NIL

Contact information for applying :


The intending applicant for Domestic/Commercial has to contact the Office
of the respective Asst. Exe. Engineer/ Asst. Engineer

In the case of LT industry the intending applicant has to contact the Office
of the concerned Executive Engineer

In the case of HT/EHT service connection the applicant has to contact the
Office of the Executive Engineer, Division VI, Electricity Department

Application fee (Wherever applicable) : NIL

Other Fees / Charges (Wherever applicable):

Application form (In case the application is made on plain paper, please mention
the details which the applicant has to provide):

Application for all types of services are readily available at respective offices as
mentioned above in printed form.

List of enclosures / Documents

To Non-Commercial Lighting and Commercial Lighting Installation:-

Attested true copies or Photostat copies of the following documents shall be

submitted along with the application, namely:-

(a) Non-Commercial lighting installation:-

A consent letter in the form prescribed by the department from the
owner of the premises for availing supply in case the intending
consumer is not the owner of the premises.
(b) Commercial lighting installation:-
(i) No Objection certificate or sanctioned plan issued by the Competent
Authority.
(ii) Certificate/Licence issued by the Competent Authority where a
licensing system is in vogue for setting up a commercial establishment.
(iii) An intending consumer, who is not the owner of the premises, should
produce a consent letter in the form prescribed by the department from
the owner of the premises for availing supply.

Irrigation Pump Sets:-

The application shall submit along with the application Certificate of

ownership authenticated by the authorized revenue official of that area and in
case there is more than one person who are owners of the well, the consent
letter from other owners.
In case, the applicant desires to draw water from river/channel/sub-channel,
Nallah, etc., by installing pump set(s) he shall furnish along with the
application a `No Objection’ certificate to lift water, from the concerned
Irrigation department, PWD or Revenue department or any other department
which may be authorized by the Government to do so.
The feasibility criteria for arranging power supply to irrigation pump sets shall
be as prescribed by the department from time to time
The following measures are suggested for adoption for achieving the efficiency
of working of pump sets and reduction in consumption of energy, namely:-
Use of the motor and pump set with optional capacity (HP) having ISI
1
mark;
2 Use of mono-block or directly coupled pump;
3 Use of rigid/PVC pipes and fittings for both suction and delivery side;
Limit the length of the delivery pipe to less than 60 cms. from ground
4
level;
5 Suction head shall be between 2 and 5 meters.
6 Install the pump set on a leveled and concrete foundation bed;
Install low resistance foot valve having `K’ valve less than 0.8 for open
7
wells and 1.2 for bore well. The foot value shall bear ISI mark.
8 Avoid sharp bend in the delivery pipe line;
Any other specifications which may be prescribed from time to time by
9
the department.

Low Tension Industrial Installations:-

• Attested true copies or Photostat copies of the following documents shall be

submitted along with the application, wherever applicable, namely:-
• Licence/Permit/No Objection Certificate from the local body and/or such
other authorities such as Central Pollution control board, as may be
required under law;
• In case of lease, registered lease deed;
• In case of the partnership firm, registered partnership deed;
• In case of a Company, memorandum and articles of Association and
Certificate of incorporation;
• A copy of allotment order of shed/plot in industrial estate from PIPDIC or
any other Government body;
• A copy of the ground water clearance certificate issued by the State Ground
Water Unit, Puducherry, for mining ground water for industrial purposes;
• Any other conditions that may be prescribed by the Government from time
to time.

High Tension Industrial Installations: -

Attested true copies or Photostat copies of the following documents as

applicable shall be submitted along with the application, namely :-

(1) Licence/Permit/No Objection certificate from the local body and/or such
other authorities such as Central Pollution control Board, as may be
required under law;
(2) In case of lease, registered lease deed;
(3) In case of a partnership firm, registered partnership deed;
(4) In case of a company, memorandum and articles of association and
certificate of incorporation;
(5) A copy of allotment order of shed/plot in industrial estate from PIPDIC or
any other government body;
(6) A copy of the ground water clearance certificate issued by the State
Ground Water Unit, Puducherry, for ground water for industrial
purposes;
(7) Copy of the power feasibility issued by the Electricity Department;
(8) Any other conditions that may be prescribed by the Government from
time to time.

Power supply at 22/11KV will be limited to contract demand upto and

inclusive of 5,000 KVA.
If the contracted demand is more than 5,000 KVA, supply may be arranged at
higher voltage, depending upon the system network existing in the area. The
prospective consumer may contact the jurisdictional Superintending Engineer
for necessary advice.
For housing the switch gears and metering cubicles of the department, the
High Tension consumer shall provide and maintain at his own expense locked,
weather-proof and fireproof enclosures of agreed design and location. The
enclosures shall preferably be in a building separate from the consumer’s sub-
station and installations.
The prospective consumer shall consult the department in their own interest,
before ordering High Tension switchgear or apparatus deciding in the lay out
thereof. They shall strictly comply with all directions, specifications, clearances
and standard lay out prescribed by the department, Electricity Inspectorate
and Bureau of Indian Standards from time to time.
The prospective consumer shall also submit the Contractor’s completion-cum-
test report along with a list, in triplicate, showing details of machinery, make,
capacity and the lay out plan of the premises within which he intends to use
the power. The capacity of any individual machinery/equipment
installed./connected shall not be more than the contract demand.
The servicing of the installation of the consumer will be carried out on
production of the copy of the approval of his installations by the Electrical
Inspectorate, manufacturer’s test certificates of all High Tension apparatus and
test and commissioning certificates as required by the department.

Commercial Complexes and Multi-storeyed Buildings Installations:-

• Applicants requiring service connection to buildings comprising several

flats, apartments etc., (irrespective of purpose i.e. domestic, commercial
etc.,) should ensure that all the conditions stated in the clauses under
general conditions above and also the conditions stipulated by local body
etc., in respect of supply of electricity to such buildings are strictly
complied with. Failure in this regard may entail denial of service
connection until all the conditions are fulfilled.
• In all storeyed buildings irrespective of the number of floors, all service
connections (whether through overhead wires or through underground
cables) will be effected only at the ground floor. In other words, the point
of supply will be only at the ground floor and the department meters, cut-
outs etc., will be fixed in the ground floor only.
 • In storied buildings, sufficient space at a suitable place shall be made
available free of cost to the department for installing transformers,
switchgears, meters etc.,
• For storeyed buildings having a total floor area of 900 square meters and
above, a space of 4 meters x 4 meters for Low Tension Service connections
and 5 meters x 6 meters with a vertical clearance of 3.7 meters between
the floor and the ceiling /beam bottom for High Tension service
connection shall be exclusively earmarked in the ground floor for
installing the department’s equipments etc. and this area shall be
specifically shown in the plan. A fireproof and weatherproof enclosure
should be at the periphery of the building and should be cut off from other
portions of the premises by fire-resistant walls. Before the plan is sent to
the competent authority for approval. It shall be sent to the department’s
engineer and got approved. Failure to comply with the above requirement
will result in denial of supply.
• The rising mains may be employed where the current exceeds 250 amps.
In other cases, there is no bar to use armoured cables for the purpose.
• In case cables are used instead of raising mains for feeding different
floors, individual feeders should be taken to each floor and the cables
should be of armoured type.
• Fire protection as per the guidelines provided under National Building
Code shall be followed.
• Where the specified load is more than 97 kw (130 HP) the consumer has
to avail High Tension power supply by installing his own transformer and
follow the prescribed procedure under High Tension power supply.
• Supply to such installations will be a common service cable only. The
consumer shall arrange for laying of the service cable from the nearest
distribution main/pillar or transformer as the case may be his cost up to
the metering point. The cable shall be of adequate size and capacity to
meet the specified load. Notwithstanding that the cables are laid by the
consumer at his cost, the same shall remain the property of the
department for purposes of maintenance.
• Separate circuit for each installation shall be laid and terminated at the
common point of supply. The panel board and Bus-Bar arrangement shall
be as approved by the department which shall be provided by the
consumer at his cost.
• Notwithstanding anything stated elsewhere in these terms and conditions,
if the specified load exceeds 25 KW, the jurisdictional Executive Engineer,
in charge of the distribution shall be the competent Authority for planning
and sanctioning of power supply to such multi-storeyed
buildings/commercial complexes.
• The servicing of the installations of the consumer will be carried out on
production of the copy of the occupancy certificate issued by the
Competent Authority.
•

Procedure Applicable to Public Lamps:-

Financial soundness certificate issued by the Local Administration Department of

the Government of Puducherry or the concerned department or statutory
authority shall also be sent along with the application.
Format of Enclosures / documents: As the required documents / N.O.C’s/
Certificates are issued by the concerned Departments this item is not applicable

Procedure for submission of application

Procedure Applicable to Non-Commercial Lighting and Commercial Lighting
Installation:-

The application in the prescribed form shall be got registered at the

jurisdictional O&M Sub-division Office.

Procedure Applicable to Irrigation Pump Sets:-

The application in the prescribed form shall be got registered at the

jurisdictional O&M sub-division office.

Procedure Applicable to Low Tension Industrial Installations :-

The application in the prescribed form shall be got registered at the jurisdictional
O&M Sub-Division office.

Procedure Applicable to High Tension Industrial Installations: -

The application in the prescribed form (in quadruplicate) shall be got

registered at the office of the Assistant Engineer/Construction & Commercial.

Procedure Applicable to Public Lamps:-

In notified areas and in public places belonging to the Municipalities,

Commune Panchayats, Housing Board, Government Industrial Estates and
such other authorities/bodies as may be approved by the Government power
supply to new or additional public lamps or change in type of fittings will be
arranged subject to the following conditions, namely :-

• The applicant shall send the resolution / requisition to the

jurisdictional O&M sub-division office along with a sketch

Procedure followed in the Public Authority after the receipt of application.

• Upon receipt of an application for supply of electricity, a notice will be

sent to the intending consumer that he or the contractor acting on
his behalf or his representative should meet the engineer of the
department to agree on the position of the point of supply, cut-out or
circuit-breaker and meter.
 Having agreed on the position of point of supply as above, the engineer will
render to the intending consumer an estimate for the cost of laying the
service line. Any work of laying the service line will be taken up only after
the intending consumer pays the estimated amount in advance in full. The
charges payable by the intending consumer for service line shall be as
prescribed by the department from time to time.

The service line works from the terminal pole up to the point of
commencement of supply whether overhead or underground shall be got
done by all types of consumers through a contractor except in the case of
O.H.O.B. and agricultural services where the works will be executed by the
department free of cost. The department reserves the rights to prescribe
the standard, make, type and quality of materials to be used by the
contractor.

However, in the case of EHT and HT consumers, the cost of works involved
in extension of power supply up to the point of supply up to the point of
supply of the consumer has to be borne by the consumer as indicated in
the table below:-

Sl. Cost of work involved by

Amount payable by the consumer
No. the consumer
(i) For the first one lakh Nil
(ii) Above one lakh 50% of the cost exceeding one lakh

Note: In respect of item (2) above, whenever such a consumer so elects to

meet the full cost of the work initially, the additional 50% of the cost
initially incurred by the consumer will be reimbursed to him
subsequently by adjustment.

• The above conditions shall apply to enhancement of loads also.

• The consumer shall stand guarantee for a period of one year from the date
of service for the service line work carried out through the Contractor. Any
defects arising during this period due to bad workmanship or usage of
substandard materials shall be got replaced by the consumer at his cost.
• If the service line is to be replaced consequent to additional load
requirement, the same shall be got done by the consumer through the
contractor.
• The entire service line, whether or not the cost thereof has been paid by the
consumer, will be the property of the department and the department will
maintain it at its cost. The department will also have the right to use the
service line for supply of electricity to the other person.

Brief description of terms used in the bills

The bill is self explanatory and hence no special description of terms

is required.

Contact information in case of problems regarding Bills or service

 In case of any clarification required in the bills served the consumer
may contact the Officer under whose authorization the bill has been
issued.

Tariff and other charges:

Refer G.O.Ms.No.14, dt. 16.04.2002 for the tariff in-force.

The enclosed check-list enables the intending consumers to verify and

ensure that all the documents required are enclosed along with the
application.

APPLICATION FOR NEW DOMESTIC SERVICE

CONNECTION - LOW TENSION

CHECK LIST OF DOCUMENTS

Sl. Not
Enclosed Remarks
No. applicable
1. Application Form 2 duly filled : Yes No
up

2. Attested copy of the registered : Yes No

ownership document or
registered lease agreement with
No Objection Certificate of the
property Owner.

3. Power Feasibility Certificate for : Yes No

multi-storeyed buildings with
connected load exceeding 25
kW

4. Puducherry Planning Authority : Yes No

approval for multi-storeyed
buildings as required under
clause 16 of the departmental
terms and conditions of supply
of electricity

5. For cases with door no, Street : Yes No

Name not identified in
ownership document, affidavit
declaring that the premises for
which the connection is sought
is same as in the ownership
document
6. Certificate from the electrical : Yes No
contractor confirming use of
ISI certified materials and
equipments only, in the
building electrification

7. Copy of the Occupancy : Yes No

certificate for servicing of
multi-storeyed building
installations

8. 2 Self addressed stamped : Yes No

envelopes

Note: For enhancement of load under the existing policies, all the above
particulars along with copy of the latest Current Consumption Bill
and Payment Receipt should be submitted
 APPLICATION FOR NEW COMMERCIAL SERVICE CONNECTIONS
LIGHTING AND AIR-CONDITION LOAD

CHECK LIST OF DOCUMENTS

Sl. Not
Enclosed Remarks
No. applicable
1. Application Form 2 duly filled : Yes No
up
2. Attested copy of the registered : Yes No
ownership document or
registered lease agreement,
with No Objection Certificate
of the property Owner.
3. Power Feasibility Certificate : Yes No
for load exceeding 10 kW

4. Puducherry Planning : Yes No

Authority approval for multi
storeyed buildings as required
under clause 16 of the
departmental terms and
conditions of supply of
electricity (or) No Object
Certificate/ Sanction Plan
issued by Competent
Authority (PPA)
5. For cases with door no, Street : Yes No
Name not identified in
ownership document, affidavit
declaring that the premises
for which the connection is
sought is same as in the
ownership document
6. Certificate from the electrical : Yes No
contractor confirming use of
ISI certified materials and
equipments only, in the
building electrification
7. Copy of the Occupancy : Yes No
certificate for servicing of
multi-storeyed building
installations
8. Two Self Addressed Stamped : Yes No
envelopes
Note: (A) For enhancement of load under the existing polices, all the above
particulars along with copy of the latest Current Consumption
Bill and Payment Receipt should be submitted

(B) Separate Application to be filed for Lighting load and Air-

Condition load.
 APPLICATION FOR NEW LOW TENSION INDUSTRIAL
SERVICE CONNECTION (LT)

CHECK LIST OF DOCUMENTS

Sl. Not
Enclosed Remarks
No. applicable

1. Application Form with : Yes No

signature and seal

2. Attested Copy of the : Yes No

Registered Ownership
Document

3. Attested Copy of valid : Yes No

Power feasibility certificate

4. Attested copy of approval : Yes No

from Puducherry Planning
Authority with a copy of
approved plan. In case of
existing building NOC
should be enclosed.

5. Attested copy of SSI : Yes No

provisional certificate

6. In case of partnership firm : Yes No

registered partnership
deed should be enclosed
(or) Certificate of
registration issued by the
Registrar of Companies

7. In case of Company, : Yes No

Memorandum and Article
of Association and
certificate of incorporation
should be enclosed

8. In case of partnership / : Yes No

company, letter for
Authorized signatory to
deal with matters related
to Electricity Department
 9. Attested copy of valid : Yes No
Commune Panchayat
Licence/permission with
permitted load mentioned

10. Attested copy of valid : Yes No

NOC/consent order,
Puducherry Pollution
control committee for air
and water

11. Attested copy of valid : Yes No

approval/licence from
inspector of factories
Department with copy of
approved plan

12. Attested copy of state : Yes No

ground water unit
clearance for ground water
utilization if the industry is
water based

13. Details of machineries with : Yes No

capacity to be installed.

14. Peak Hour load restriction : Yes No

undertaking

15. Certificate from the : Yes No

Electrical contractor
confirming use of ISI
certified materials and
equipments only, in the
building electrification
work.

16. Two Self Addressed : Yes No

Stamped envelopes

Note: For enhancement of load under the existing policies, all the above
particulars along with copy of the latest Current Consumption Bill
and Payment Receipt should be submitted.
 APPLICATION FOR NEW LT IRRIGATION PUMP SET
(AGRICULTURAL SERVICE CONNECTION)

CHECK LIST OF DOCUMENTS

Sl. Not
Enclosed Remarks
No. applicable
1. Application Form 2 duly filled : Yes No
up

2. Attested copy of the registered : Yes No

ownership document or
registered lease agreement, with
No Objection Certificate of the
property Owner.

3. In case the water is drawn : Yes No

from river/ channel/sub-
channel Nallah, etc, by
installing pump-set the copy
of the NOC from the
concerned irrigation
department, Public Work
Department or Revenue
Department or any other
department to lift water shall
be submitted

4. In case under ground water : Yes No

is tapped copy of the attested
clearance certificate issued
from the State ground water
unit

5. Certificate of ownership : Yes No

authenticated by the
authorized Revenue official of
that area and in case there
are more than one person
who are owners of the well,
the consent letter from other
owners.

6. Certificate from the electrical : Yes No

contractor confirming use of
ISI certified materials and
equipments only and
 compliance on energy
conservation measures, in
installing agricultural pump-
sets

7. Two Self Addressed Stamped : Yes No

envelopes

Note : For enhancement of load under the existing policies, all the above
particulars along with copy of the latest Current Consumption Bill and
Payment Receipt should be submitted
 APPLICATION FOR NEW HIGH TENSION INDUSTRIAL
SERVICE CONNECTION (HT)

CHECK LIST FOR HIGH TENSION INDUSTRIES

Sl. Not
Enclosed Remarks
No. applicable
1. Application form (signature : Yes No
with seal) (7 copies)

2. Sale Deed/Registered Lease : Yes No

Deed/PIPDIC allotment order
(2 copies)

3. Power feasibility certificate (3 : Yes No

copies)

4. Puducherry Planning : Yes No

Authority‘s approval (3 copies)

5. Provisional registration : Yes No

certificate from Industries
Department, Puducherry (3
copies)

6. Registered partnership deed (3 : Yes No

copies)

7. In case of Company, : Yes No

Memorandum of Article of
Association and certificate of
incorporation (2 copies)

8. Power of attorney to sign the : Yes No

HT application (3 copies)

9. Commune Panchayat Licence/ : Yes No

permission (3 copies)

10. Clearance from Department of : Yes No

Science and Technology and
Environment (3 copies)

11. Clearance from inspector of : Yes No

factories and Boilers (3 copies)
12. Clearance from State Ground : Yes No
water unit/ Agricultural
Department if the industry is
water based (3 copies)

13. Details of Machineries with : Yes No

capacity to be installed

14. Peak Hour Demand Restriction : Yes No

undertaking letter

15. Concurrence letter from the : Yes No

applicant in case of HT to near
the cost of 50% of the cost
towards erection and extension
of lines over and above 1 lakh
(3 copies)

16. Site layout (3 copies) : Yes No

17. No due certificate in case of : Yes No

enhancement

18. Two Self Addressed Stamped : Yes No

envelopes

***