Quality Management Assignment
Quality Management Assignment
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As at seem to be the two most important strategies for any manufacturing, services and small
to mid-size enterprises. These two practices “Total Quality Management (TQM) and
Supplychain Management (SCM)” has become a prerequisite for success in the global market
by implementation of TQM and SCM strategies its Improve Customer Service Level and
hence business performances.
Globalization leads to competition and company must have some competitive advantage our
others if they want to survive and success in future. For that purpose the important thing for
companies is to satisfy their customer by low pricing and high Quality product from
Competitor. Low prices can be achieved if company deduct their desired profit from higher
pricing and cover there desired profit from reducing cost from product Processing and cost
reduction throughout there supply chain by performing TQM and SCM practices
TQM
TQM is a way of planning, organizing and understanding each activity, and of removing all
the wasted effort and energy that is routinely spent in organizations, thus improving the
competitiveness, effectiveness and flexibility of an organization for the benefit of all
stakeholders. It ensures that leaders adopt a strategic overview of quality and focus on
prevention not detection of problems.
For a long term success the company’s must practice Total quality Management practices
throughout organization to ensure Quality of a product and satisfy customer quality
expectation. As quality in process can reduce cost of rework, defects and other costs too.
These quality standards require long-term commitment which requires proper planning, time
and effort to be successfully done it.
Top six TQM practices as been presented in the study: Selection of these six practices was
based on high occurrence in previous studies.
1. Top management commitment also called by role of leadership, management support and
management commitment.
5. Supplier Management which includes Supplier relationship, supplier quality and supplier
partnership and collaboration
6. Employee Involvement
SCM
The ultimate goal of supply chain is getting the require product to customer where and how
they want it. Delivering product/service to customer in short lead time and by keep in quality
expectation in mind.
These six practices as also been given by their higher occurrences in previous studies:
6. Close partnership with suppliers which include reliable suppliers and long-tern suppliers.
As the main objective of this paper was to look at the practices of TQM and SCM and
compare them for their commonalities to gain maximum benefits. Total 90 practices is been
explore Out of which the study suggest 12 big influence practices.
From it 5 practises I think is more important. Top management commitment and employee
involvement, Continues Improvement and Customer Focus and the Strategic relationship
with Supplier
1. The commitment of top management is very important for a company as the can act
as leader and can supervise and help employees is employees are the ones who
facilitate work theory from concept stage to completion stage and help them with
machine training to do a better job.
Delivering excellent customer experiences isn’t something that you can measure one
time and not look to improve. The reason for this is that customer expectations are
constantly raising and what’s seen as exceptional service today, may not be the
exceptional service of tomorrow. Businesses need to keep innovating and improving
their service, or risk being left behind.
3.On-Time delivery
4.Supplier-customer relationship
3.Employee Involvement
2.Reduce waste
3.Customer satisfaction
3.Improve Efficiency
4.Team Work