ERP Reimagined

Avanade and Microsoft Dynamics 365

for Operations
Everything is new

Introducing “This is not a lift and shift of

Dynamics. This is a complete
Microsoft Dynamics 365 re-architecting of Dynamics to
be a cloud-first Azure service.”
for Operations – the only Mike Ehrenberg, Technology Fellow, Microsoft

thing that’s changed

is everything.

01 ERP Reimagined
Contents
03 Game Changing ERP
05 Partner with the Best
07 Work Anywhere, Anytime on Any Device
09 Reinvent Business Productivity
11 Monitor the Pulse of Your Business
13 Empower the C-Suite
15 Start with Deep Industry Expertise
17 Leverage Business Process Models
19 Transform at Your Own Pace
21 Use the Cloud Your Way
23 Stay Safe and Secure in the Trusted Cloud
25 Discover the Art of the Possible
27 Extend the Functionality of Dynamics 365
for Operations
29 Integrate the Entire Microsoft Ecosystem
31 Deploy Anywhere in the World
33 Operate Efficiently and Innovate at Scale
35 Stay in Good Company
37 Avanade and Dynamics 365 for Operations

ERP Reimagined 02
Game Changing ERP ERP
Microsoft Dynamics 365 for Operations

With Dynamics 365 for Operations, Microsoft has completely

changed the game in enterprise software. Reimagined for the “I have a background in ERP
cloud-first, mobile-first world, Dynamics 365 for Operations is the and I think the future is
only enterprise resource planning solution born in the cloud and Microsoft Dynamics 365
for the cloud. With its new touch enabled browser-based HTML
for Operations.”
user interface and next generation business productivity tools
including Lifecycle Services and work spaces, Microsoft has raised Alain Poncioni, COO, Emile Egger
Avanade Client Live on Dynamics 365 for Operations
the bar for ERP.
The implications are powerful.

03 ERP Reimagined
Microsoft Dynamics
365 for Operations
Any Device

Increase the Speed of Doing Business

Modern UI
Retail

Procurement

Power Bl

The Power of Supply Chain Mgt.

In-Memory
Microsoft Cloud
Lifecycle
services
Make decisions quicker Production ML
Transform fast
Grow at your pace
IoT
Finance

Big Data
HR

Extensions

Integration Platform

ERP Reimagined 04
Partner with the Best
Powerhouse Team – Avanade and Microsoft

What can you achieve when you combine Microsoft Dynamics

365 for Operations – the leading ERP solution that is changing the “Avanade and Microsoft were
landscape of enterprise software – and Avanade – the worldwide able to bring us from a
leader in Dynamics 365 for Operations implementations? paper-based company to
The potential is without limits. a digital company.”
Raphael Tagliani, CIO, Emile Egger
The Best of Both Worlds Avanade Client Live on Dynamics 365 for Operations

You will be equipped with the best ERP technology available and the best team to
deliver and manage that technology – specific to your industry vertical and micro-vertical
– on a global scale. With Avanade, you also get a team that is deeply experienced in the
complete end-to-end Microsoft technology stack including Dynamics CRM and Office 365.
That’s difficult to match and why countless companies are selecting both Microsoft and
Avanade to transform their enterprise in the modern ERP era.

05 ERP Reimagined
Avanade Microsoft
Avanade Microsoft Dynamics 365 for Operations

Avanade is the IDC Microsoft Dynamics 365

MarketScape Microsoft for Operations is a
Enterprise Applications strong leader in the
Services Worldwide Nucleus Research ERP
Leader for 2015 Value Matrix for 2H 2015

With Avanade and Use the cloud your way – public cloud with Drive performance with next generation
private cloud capabilities or hybrid cloud business intelligence technology from both
Dynamics 365 for Microsoft and Avanade
Reinvent business productivity with
Operations, you can: intelligence and real-time operational insights Leverage innovative technology and add-on
on nearly any device, anywhere IP from Avanade
Run your business across mixed IT Change the economics of deployment,
environments in a secure and trusted cloud operations and support
Gain access to industry-specific ERP expertise Integrate with the complete end-to-end
built on 30 years of Accenture experience Microsoft technology stack including
Dynamics CRM and Office 365
Use pre-built industry best practice models at
the vertical and micro-vertical level Deploy globally anywhere in the world
from Avanade

ERP Reimagined 06
Work Anywhere,
Anytime on Any Device
A New User Interface – A Completely Different Experience

Empowering.
“With Dynamics 365 for
That’s how we describe ERP that is user friendly, easy to use
and dare we even say fun.
Operations – Microsoft
offered users an interface
Integrate with Other Microsoft Applications that is so natural to use
Touch enabled and accessible on multiple devices, Dynamics 365 for Operations offers a that they just use it without
new user experience that looks and works like Microsoft Office and delivers deep integration
that seamlessly shares information between Dynamics 365 for Operations, Dynamics CRM
asking how to use it.”
and Office 365. The redesigned Dynamics 365 for Operations offers a fully browser-based,
Raphael Tagliani, CIO, Emile Egger
new HTML5 client that gives you access to Dynamics 365 for Operations across platforms Avanade Client Live on Dynamics 365 for Operations
and devices and enables organizations to extend and build business-specific mobile
applications.

07 ERP Reimagined
 Cross platform browser-based client
enables you to work anywhere,
anytime on any device

Benefits of Dynamics 365 for

Operations User Interface and
Experience:
– Accelerate adoption
– Raise productivity and user satisfaction
– Work anywhere and be effective with
any device

ERP Reimagined 08
Reinvent Business
Productivity
With Avanade and Dynamics 365 for Operations

With Avanade and Dynamics 365 for Operations – you won’t just
increase productivity, you will be redefining productivity with next “ I am looking at – at least
generation functionality. a 20 percent increase in
productivity within the first
Synergy of Microsoft Productivity Tools and Avanade Digital Solutions
six months.”
Lifecycle Services provides a cloud-based collaborative work space across Avanade,
your company, Microsoft – that can be used to manage Dynamics 365 for Operations CEO of India, Emile Egger
implementations. The work space allows information related to a project to always be Avanade Client Live on Dynamics 365 for Operations
present – and all stakeholders to have a single source of information. Task guides and the
task recorder are used to record tasks for training.
Avanade digital workplace and digital customer solutions offer omni-channel commerce,
in-store customer intelligence, mobile point of sale systems, unified communication
applications, clienteling and next-generation interactive displays.

09 ERP Reimagined
 Lifecycle Services provides a collaborative
workspace

Benefits:
– Better alignment with business goals
– Enable change faster

ERP Reimagined 10
Monitor the Pulse of
Your Business
Powerful Analytics that Drive Corporate Strategy
and Performance

What is your business doing right now? This very moment?

“The added value of this BI system
With Power BI built directly into the Dynamics 365 for Operations was very clear immediately.
application, you gain access to powerful business intelligence – There is an obvious inventory
real-time on any device no matter where you are in the world – transparency across all locations
with rich visuals, charts and graphics. now, which allows for increased
efficiency and higher sales.”
Avanade Analytics Extends Functionality of Power BI
Adrian Jesinghaus, CIO, Azelis
Avanade Analytics for Microsoft Dynamics 365 for Operations extends the functionality
and reporting capabilities of Power BI, enabling better decisions.

10 ERP Reimagined
Benefits of Power BI and
Avanade Advanced Analytics:
- Get answers quickly with rich dashboards
available on every device
- Create stunning interactive reports
- Tailor your own reports without relying on
the IT department
- Turn insight into action and results
- Stay in the know, spot trends as they
happen, push your business further
- Share reports in seconds with your
organization using Power BI on the web

ERP Reimagined 11
Empower the C-Suite
Intelligent Operations with Avanade and
Dynamics 365 for Operations

Modern ERP is redefining the role of business leaders

across the world. “ As a CIO, I want to move from
being a technical partner to being
Technology executives have the opportunity to be an ally and a business partner. Instead of just
influencer of business change. Financial executives are no longer looking at my servers, I want to
content with simply reducing costs but are looking at new ways bring management the tools they
to deliver insight and value to the rest of the business. Commerce need to enhance productivity. This
executives have unprecedented ways of engaging with customers. is what you get with Dynamics 365
for Operations.”
With Avanade and Microsoft Dynamics 365 for Operations, you can empower the C-suite Raphael Tagliani, CIO, Emile Egger
with data insights and collaborative ways of working to make smarter decisions, drive
business performance and deliver exceptional customer experiences.

13 ERP Reimagined
CIO COO CFO
Chief Information Officer : Chief Operations Officer : Chief Financial Officer :
Transition from being a technical partner Leverage best-in-class business processes and Monitor the pulse of your business with real-
in the company to a business partner and next generation cloud-based ERP to empower time access to powerful business intelligence
bring management the tools they require to your mobile workforce anytime, anywhere, on in a trusted cloud to drive corporate strategy
enhance productivity. any device. and performance.

CEO CCO
Chief Executive Officer : Chief Commerce Officer :
Improve productivity, scalability, efficiency, Create amazing customer experiences and
customer experiences, profitability and grow your business with intelligent operations.
business value.

ERP Reimagined 14
Start with Deep
Industry Expertise
At the Vertical and Micro Vertical Level

Laser focus. Dedicated vertical organizations. Immersed in your

industry every day. “What is striking about
What are your industry’s challenges? Avanade – with its history
Avanade consultants
of years of Accenture experience steeped in 29 industries – is their deep knowledge
understands the intricacies of your industry at a deep level. of your industry. These
We offer insight and expertise for Microsoft Dynamics 365 people don’t work in your
for Operations at the vertical and micro-vertical level for company but they fit in –
several industries.
in a matter of days.”
Raphael Tagliani, CIO, Emile Egger
Avanade Client Live on Dynamics 365 for Operations

15 ERP Reimagined
 Benefits
– Gain access to vertical and micro-vertical
expertise in the context of Dynamics 365
for Operations
– Leverage mission critical business
processes for your industry
– Improve productivity and gain market
leadership with industry best practices

Insight and Expertise for Several Industries

Services Retail Manufacturing Healthcare Utilities Wholesale

Distribution
Project Management Consumer Services Food and Beverage Virtual Care Heating and Cooling
AEC Specialty Retail Plastics and Metals Patient Personalization Electricity Electronics
Legal Services Hardware Automotive Mobile Access Gas Food and Beverage
Media, Entertainment Food and Beverage Water Medical Related
Publishing Fashion Miscellaneous Goods
Convenience and Gas

ERP Reimagined 16
Leverage Business
Process Models
Pre-built for Your Industry

Get a jumpstart on time to value from your Dynamics 365 for

Operations implementation with pre-built cross-industry and “Avanade’s approach to enterprise
industry-specific business process models and best practices solutions using its RapidResults
developed at the vertical and micro-vertical level. capabilities was a major
differentiator and will enable
RapidResults for Dynamics 365 for Operations increased productivity and revenue
RapidResults from Avanade is a unique business-process driven implementation solution for our organization as well as drive
that reinvents the way you implement Dynamics 365 for Operations. RapidResults innovation through streamlined
accelerates all project phases, delivers greater business value out-of-the-box and reduces operations and insights.”
total cost of ownership. RapidResults includes a model-based implementation, leading
industry practices, business process templates, solution accelerators and embedded Brian Swenson, Senior Vice President, HNTB
implementation tools.

17 ERP Reimagined
 Avanade RapidResults includes pre-built
cross-industry and industry-specific
business process models

Avanade RapidResults and Lifecycle

Services work together

Setup Retail Category Hierarchy Benefits of RapidResults:

- Deliver greater business value out-of-
Setup the-box
Hierarchy Type - Standardize
 more processes so you can
differentiate others
Retail Supplemental Retail Channel
Product Retail Vendor Navigation - Increase implementation speed up to 25%
Define - Improve quality control and assurance
Hierarchy - Reduce implementation costs
- Reduce TCO by up to 25%
- Minimize
 the requirement for complex
Upload hierarchy Yes, upload No, create customization
from file? from file hierachy nodes

ERP Reimagined 18
Transform at We are Experts in all

Your Own Pace Deployment Models

Our flexible deployment approach and
expertise supports deployments for specific
workloads and subsidiaries to full ERP
Core Functionality and Flexible Enterprise Models replacements

Microsoft Dynamics 365 for

Operations Deployment Models

Enterprise
From full enterprise deployment to integrating with your End-to-end solution that manages
corporate systems of record, Avanade offers a flexible deployment the financials and core operations for
approach and expertise to support your unique operational a company

and business requirements.

2-Tier Subsidiary
Solution that manages the financials
Integrate with Your Corporate Systems of Record and operations for subsidiaries or
For full enterprise deployments, Microsoft Dynamics 365 for Operations offers core business units and integrates with
functionality that includes financial management, personnel management, projects, finance the headquarters ERP
and accounting, supply chain, marketing and customer care. Many companies require
deployment strategies that integrate legacy ERP systems to Microsoft Dynamics 365 for Operational Workloads
Operations to provide finance teams with 360-degree views of customers and the business
Manages specific business functions/
any time and any place. If you have implemented SAP or Oracle as your corporate or
workloads of a business and integrates
financial system of record, Avanade can easily add subsidiary ERP or operational workloads with corporate systems
that integrate with those systems.

19 ERP Reimagined
Microsoft Dynamics 365 for Operations
Core Functionality

Industry Operational Workloads

Retail Manufacturing Public Sector Distribution Service

Horizontal Operational Workloads

HCM Project Budget Expense SRM Sales Force Customer Marketing

Foundation Automation Care Automation

Administrative Core Workloads

Finance HR

ERP Reimagined 20
Use the Cloud
Your Way
The Best of Cloud and On-Premise with the Hybrid Cloud

Every journey to the cloud is different and Avanade and Microsoft To deliver on the ‘cloud your way’ promise,
want to support all of them. The notion of cloud first should be fully Microsoft is making key investments in
Dynamics 365 for Operations including:
enabled across both cloud and on premise environments for a true
hybrid cloud that leverages the best of both worlds. – Elastic scale so the largest customers can run
their complete business in the cloud
Companies today are seeking ERP solutions that provide security
– World-class privacy, security and compliance
and business continuity – and that can only be enabled by a hybrid to give you peace of mind that your
cloud that gives you the ability to run business processes and store information and data are safe

data across the cloud and your own data centers. – Unmatched service experience that enables
you to focus on what matters most to
your business
Promise of Cloud Your Way
Avanade and Microsoft are committed to delivering a solution that supports a ‘cloud your way’
strategy – for both companies that want a pure cloud ERP system – to those that want a hybrid
cloud strategy where they run their ERP system in their own data centers complemented with
cloud services.

21 ERP Reimagined
 “ Dynamics 365 for Operations being available in the cloud was
key for us because it enabled us to start our project immediately.
We didn’t have to worry about where to put our servers and
other considerations.”
Raphael Tagliani, CIO, Emile Egger
Avanade Client Live on Dynamics 365 for Operations

Cloud Your Way:

Bringing Together the Best of Cloud Hybrid
All Worlds
The Best of The Best of
The Microsoft-Managed Cloud – A Public Public & Private Cloud Cloud & On-Premises
Cloud with Private Cloud Capabilities
With the Microsoft-managed cloud you have a Scale Business Continuity
unique cloud offering – you get the best of public Self Serve Processing
cloud for storage and elasticity and you get Sovereignty Data Residency
the best of private cloud with data sovereignty Compliance Intelligence and IOT
and security. Microsoft provides private cloud Trust Center Big Audiences, Big Data
capabilities in a manner that is always Microsoft- Microsoft Managed
managed. Subject to Microsoft
Roadmap confirmation

ERP Reimagined 22
Stay Safe and Secure
with the Trusted Cloud
Microsoft Azure — Reliable, Private and Compliant

Dynamics 365 for Operations is designed and built to leverage

Dynamics 365 for Operations is based on
the power and trustworthiness of Azure. It provides world class, the following trust principles:
enterprise-grade data protection so you know that your data is
- 
Security
secure and its privacy is protected. We keep your data safe

Because you own your data, Dynamics 365 for Operations gives - Privacy
You own and control your customer data
you control over how it is stored and how you access it. You can
- Compliance
access your data at any time and for any reason without assistance We conform to global standards
from Microsoft. Dynamics 365 for Operations provides you with
- Transparency
your own database to maximize the security and integrity You know where your data is stored and how
of your data. we determine the data location

23 ERP Reimagined
The Microsoft Trust Center is the online
web site that offers trust infomation on
all cloud services.

For more information, visit the

Microsoft Trust Center

Reliability Availability Supported SLAs

99.5% Uptime, backed by SLA Redundancy and resilient SLAs achieved through
design software resiliency
Control over updates and
planned maintenance Data and process isolation Partner and customer support
Pro-active monitoring

ERP Reimagined 24
Discover the Art
of the Possible
Leverage Innovation from Both Avanade and Microsoft

At Avanade, our vision is to be the leading digital innovator, Avanade Innovation Centers
Avanade has innovation centers in Barcelona,
realizing results for our clients and their customers through the Chicago, Bangalore, Beijing and New York
power of people and the Microsoft ecosystem. focused on specific industries including
healthcare, retail, banking, consumer goods
We partner with you to help you foster innovative thinking and and services, insurance and utilities.
work with you to map your journey and make it a reality.
Microsoft Technology Centers
Microsoft Technology Centers or MTCs are
Avanade Innovation Days – iDays Microsoft-owned state-of-the-art collaborative
At our Avanade Innovation Days, you’ll discover what other companies are doing digitally environments that provide access to the latest
both within and outside your industry. Our customized workshops bring your cross- hardware and software technologies with
department teams together with our world-leading experts to discuss trends, demonstrate world-class technical and business expertise.
solutions, develop ideas and realize your innovation on the Microsoft platform. Avanade is one of ten partners in the exclusive
MTC partner ecosystem and the only systems
integrator. No other systems integration
partner in the world has access to the MTCs.

25 ERP Reimagined
Avanade is one of ten partners in the exclusive HoloLens
MTC partner ecosystem and the only systems Microsoft HoloLens is a holographic
computer that empowers you to work
integrator. No other SI partner in the world has with three dimensional data to unlock
this kind of access to the MTCs. new possibilities for business and
productivity.

ERP Reimagined 26
Extend the Functionality of
Dynamics 365 for Operations
With Avanade Add-On Products from Microsoft AppSource

Many of our clients require functionality specific to their

Avanade Add-On Products
vertical or micro-vertical that may not be included with
- Advanced Store Replenishment
Dynamics 365 for Operations. At Avanade, our innovation - Food and Beverage
includes the development of applications that extend the - Automotive
functionality of Dynamics 365 for Operations. - Plastics and Metals
- E-Banking
- Finance Pack
- Data Share

27 ERP Reimagined
Microsoft AppSource
AppSource is the new Microsoft online store
for certified software applications, developer
services and data—pre-configured for
Microsoft Azure. Avanade add-on products are
available at AppSource for trial and download.
Visit AppSource to learn more.

Visit Microsoft AppSource to download

Avanade Add-On Products

ERP Reimagined 28
Integrate the Entire
Microsoft Ecosystem
With End-To-End Holistic Offerings from Avanade

Many companies partner with Avanade for our unique ability to

offer expertise in the complete Microsoft technology stack and “With Avanade we had a partner we
ecosystem. From our digital customer and workplace solutions were already working with, who we
built with Dynamics 365 and Office 365 to our cloud and knew could deliver. The fact that
technology services with Azure, we offer unparalleled expertise there were synergies between the
on the Microsoft technology platform. CRM platform that Avanade had
already implemented and the ERP
Avanade Offers Diverse Expertise in Microsoft Technology
solution was a much valued bonus.”
Created in 2000 by Accenture and Microsoft, Avanade brings together the best of the Adrian Dixon, Chief Information Officer,
companies, uniting Accenture’s consulting, business and industry acumen with Microsoft’s Fixed Income Investment Group – FIIG
enterprise-class software. The alliance is the largest and most significant relationship of its
kind for the three companies, bringing to bear the largest collection of Microsoft-skilled
resources in the world. A global team of 30,000 professionals with a passion for technology
and a strong focus on client-centric innovation differentiates Avanade in the marketplace.

29 ERP Reimagined
 - 13-time winner of Microsoft
Alliance Partner of the Year
- 23 Microsoft Gold
Competencies and 24,000+
Microsoft Certifications
- 75,000+ Microsoft skilled
resources worldwide
- Accenture and Avanade have
worked on more than 10,000
projects for 4,000+ customers
- Deep expertise in Dynamics 365
for Operations combined with
wide expertise in the complete
Microsoft technology stack and
ecosystem

Business Applications Digital Cloud Technology Services

Avanade - ERP for Retail - Digital Customer - Cloud Transformation - Custom Application Development
- ERP for Financials - Digital Workplace - Unified Communication - Application Managed Services
Offerings - ERP for Services - IoT and Collaboration - Collaboration Application
- ERP for Distribution - Cloud Advisory Development
- ERP for Manufacturing - Collaboration Managed Services
- ERP for Utilities - Infrastructure Modernization
and Migration
- ERP for Healthcare
- Infrastructure Optimization

Microsoft - Azure - Dynamics 365 - Azure - Azure

- Dynamics 365 for Operations - Office 365 - Skype for Business - Office 365
Technology Stack - ISV Ecosystem - Sitecore - Exchange - Windows 10
and Ecosystem - SharePoint - Sharepoint
- Windows 10 - Enterprise Mobility Suite

ERP Reimagined 30
Deploy Anywhere
in the World
Avanade Global Delivery Network

There is no other Microsoft Dynamics 365 for Operations partner

better equipped to deploy your global implementation than “ Avanade has a lot of specialized
Avanade. We have more than 1200 Dynamics 365 for Operations knowledge about local markets.
experts worldwide serving more than 300 Dynamics 365 for This meant, that despite a number
Operations clients. of customizations to comply with
local legal requirements, we were
Avanade Dynamics 365 for Operations Global Delivery Centers
able to roll out the system quite
Avanade’s Global Delivery Network combines the benefits and scale of a global workforce
quickly in all countries.”
with the consistency and collaboration of a local team. This provides the agility, cost Mark Desmaele, Business &
efficiency and diversity of skills that today’s businesses demand. Avanade has several Data Processes Manager, Azelis
Dynamics 365 for Operations delivery centers that comprise onshore, nearshore and
offshore sites – located in 10 countries across the world, from India and the Philippines to
Argentina, Spain and beyond. This “follow-the-sun” approach means our support is always
on, wherever and whenever you need us.

31 ERP Reimagined
 Power BI showcases our global capabilities through
our exclusive Dynamics 365 for Operations
International Rollout Program

ASIA
EUROPE
NORTH
AMERICA

AFRICA

SOUTH
AMERICA
AUSTRALIA

Dynamics 365 for

Operations Experts

500 Europe NUMBER OF NUMBER OF NUMBER OF

PROJECTS COUNTRIES DYNAMICS 365 FOR OPERATIONS EXPERTS
150 North America WORLDWIDE
50
500
Asia-Pacific
Offshore IDC-CDC
316 58 1,200+

ERP Reimagined 32
Operate Efficiently
and Innovate at Scale
With Avanade Managed Services

In an ‘always-on’ digital world, enterprises are challenged to

capitalize on new technologies with limited resources and “ Avanade’s quality management
experience. Avanade Managed Services for Microsoft Dynamics program keeps on improving our
365 for Operations gives you the freedom to focus on growing service management processes.
your business while safe and secure in a trusted cloud. This ensures that our ERP platform
is constantly performing at peak
Run Mission Critical Systems. Explore New Technologies.
level, helping us maintain our
Leaders in the digital world are learning how to operate efficiently while innovating at scale.
desired level of customer service.”
With Avanade you can optimize your operations and run stable mission critical systems SODEXO
with new IT approaches while exploring and adapting to new technologies and innovating
the business. Avanade’s portfolio combines strategy, design, architecting, development,
deployment, systems integration, and migration of IT and application technologies with
24 x 7 ongoing, proactive management and support.

33 ERP Reimagined
Service Management Benefits
Service Desk
Release Planning and Management Continuous Improvement Rapid Response
Gradually introducing new functionality Our staff is always on call and can scale
and optimizing the use of existing your operations as needed as your
Application Management modules in order to harness the full business requires
Product Support power of your solution.
Application Maintenance Lower Risk
Enhancements Operational Continuity As you are shielded from the increased
For your applications and infrastructure complexity of release management,
through unparalleled support, to meet protected from rising maintenance
Infrastructure Management required service levels. costs and insulated from delays in
 ynamics 365 for Operations
D implementing new functionality.
Controlled Cost
Administration System Monitoring
Without the expense in time and money
of recruiting, training and retaining
internal application support teams.

ERP Reimagined 34
Stay in Good Avanade ERP
Recommend Ratings:

95%
Company
5% 95%
Other
Would Recommend
to a Colleague

Avanade Delivers – with Proven Results

When you partner with Avanade for your Dynamics 365 for
Avanade Dynamics 365
Operations implementation, you will join companies all over for Operations
the world who are leveraging the global capabilities, industry Satisfaction Ratings:
experience and diverse Microsoft skillset of the worldwide leader 95-98%
in Dynamics 365 for Operations. Avanade has delivered
5% results
95%
for
over 300 Dynamics clients globally, with client satisfaction ratings
Other Other
Would Recommend
to a Colleague Satisfied

ranging from 95% to 98%. Of those, 95% would recommend

Avanade to a colleague.

35 ERP Reimagined
Partial List of Notable Clients:

Live with Dynamics 365

for Operations:

Dynamics AX Clients:

Services Retail Distribution Manufacturing

- HNTB - Microsoft - Azelis - Emile Egger & Cie SA
- Sodexo - Delta Airlines - Arrow Electronics - BTD
- Simmons & Simmons - Belgian Police - Pioneer Hybrid
- SPIE - Hitachi
- Tridel
- Crowe Soberman – Canada
- ECE
- Segex
- Canadian Red Cross

ERP Reimagined 36
Avanade and Dynamics
365 for Operations
ERP Reimagined for the Cloud-First, Mobile-First World

Avanade offers next generation ERP comprised of the best of all

possible worlds: Microsoft Dynamics 365 for Operations – the
preferred enterprise resource planning system built on the Azure
platform – and the worldwide leader in Microsoft enterprise
applications implementation services.

About Avanade

Avanade is the leading provider of innovative digital and cloud-enabling services, business
solutions and design-led experiences, delivered through the power of people and the
Microsoft ecosystem. Majority owned by Accenture, Avanade was founded in 2000 by
Accenture LLP and Microsoft Corporation and has 30,000 professionals in 24 countries.
Visit us at www.avanade.com

37 ERP Reimagined
The Big Picture: A List of our Offerings and Value Propositions

Cloud Leader Dedicated practice for Azure Cloud technology Business Microsoft Power BI built directly into the Dynamics
Intelligence 365 for Operations application offers real-time
access to powerful business intelligence – Our
Flexible Platform Flexible platform options of public cloud with exclusive Avanade Analytics for Dynamics 365 for
and Deployment private cloud capabilities or hybrid cloud variations Operations extends the functionality and reporting
Options of cloud and on-premises and flexible deployment capabilities of Power BI
options including full enterprise deployment, two-
tier deployment and operational and functional
workloads BPM Industry-specific business process modeling tools
Experience and RapidResults methodology integrated with
Lifecycle Services
Industry Deep industry-specific ERP expertise at the
Experience vertical and micro-vertical level, built on a strong
foundation of Accenture experience representing Add-On Exclusive Dynamics 365 for Operations product
30 years of insight and research Products add-ons that extend functionality with industry-
specific and cross-industry capabilities
Microsoft Deep expertise in Dynamics 365 for Operations
Ecosystem with 1200+ experts and 300 clients worldwide Innovation Leading digital innovator able to provide
combined with wide expertise in the complete technology for the complete Microsoft ecosystem
Microsoft technology stack and ecosystem – Innovation Days, Innovation Centers, Microsoft
including Digital Customer, Digital Workplace, Technology Adoption Program, Microsoft
Dynamics CRM, Office 365 and Sitecore Technology Centers

User Touch-enabled modern user interface and Global Avanade Global Delivery Network and Dynamics
Experience completely different user experience – work Capabilities 365 for Operations International Rollout Program
anytime, anywhere on any device combine the benefits and scale of a global
workforce with the consistency and collaboration
of a local team
Business Business productivity from both the new Dynamics
Productivity 365 for Operations and from the unique set of
capabilities that Avanade and its partners enable Managed Managed services give you the freedom to focus
– including Advanced Analytics, mobility and retail Services on growing your business while safe and secure in
clienteling with our Digital Customer and Digital a trusted cloud
Workplace offerings

ERP Reimagined 38
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