Condition Fulfiller/Fulfiller Group

When a ticket is created From: [email protected]

To: (Fulfiller Group)
Cc:
Subject: Task TASKXXXXXXX has been assigned to group
XXXXXXXXXXXXX

Hi Team,

Task TASKXXXXX has been opened and is pending

assignment to one of your team members.

Task Details:
Task State: New
Task Reported Date: YYYY-MM-DD HH:MM:SS PST (check
if we can put the local time)
What is the request about?:
Task Short Description: (should be the lowest Category)

To view the request, click on the link: TASKXXXXXX

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received a malicious e-mail, use the Report Phishing
button.
When Pending Requester Updates
 From: [email protected]
To: (Fulfiller)
Cc: (Fulfiller Group)
Subject: TASKXXXXXX Comments has been added

Hi (First Name),
Task TASKXXXXXX has comments added.

Task Details:
Assigned To: fulfiller
Requester: kenneth.s.bato
Comments: (In Bold)
Task State:
Task Reported Date: YYYY-MM-DD HH:MM:SS PST
What is the request about?:
Task Short Description: (should be the lowest Category)

To view the request, click on the link: TASKXXXXXX

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and be sure to review any e-mail marked “External” for
signs it might be malicious. If you believe you have
received a malicious e-mail, use the Report Phishing
button.

When a comment is added

When ticket is Resolved
 From: [email protected]
To: (Fulfiller Group)
Cc:
Subject: Response SLA for TASKXXXXXXX is on XX
percentage breach

Hi Team,
Response SLA for TASKXXXXXXX has breaches XX
percentage.

Task Details:
Task State:
Task Reported Date: YYYY-MM-DD HH:MM:SS PST
Task Assignment group:
Task Assigned to: (Blank)
What is the request about?:
Task Short Description: (should be the lowest Category)

To view the request, click on the link: TASKXXXXXX

Thanks for staying vigilant about the e-mails you receive
and be sure to review any e-mail marked “External” for
signs it might be malicious. If you believe you have
received a malicious e-mail, use the Report Phishing
button.
When ticket Response SLA is about to Breach
When ticket Response SLA is Breached

From: [email protected]
To: (Fulfiller Group)
Cc:
Subject: Response SLA Breached: 100% Task
TASKXXXXXXX

Hi Team,

Response SLA for TASKXXXXX has been breached.

Task Details:
Task State:
Task Reported Date: YYYY-MM-DD HH:MM:SS PST
Task Assignment group:
Task Assigned to: (Blank)
What is the request about?:
Task Short Description: (should be the lowest Category)

To view the request, click on the link: TASKXXXXXX

Thanks for staying vigilant about the e-mails you receive
and be sure to review any e-mail marked “External” for
signs it might be malicious. If you believe you have
received a malicious e-mail, use the Report Phishing
button.
When ticket Resolution SLA is about to Breach

From: [email protected]
To: (Fulfiller Group)
Cc:
Subject: Resolution SLA for TASKXXXXXXX is on XX
percentage breach

Hi Team,
Resolution SLA for TASKXXXXXXX has breaches XX
percentage.

Task Details:
Task State:
Task Reported Date: YYYY-MM-DD HH:MM:SS PST
Task Assignment group:
Task Assigned to:
What is the request about?:
Task Short Description: (should be the lowest Category)

To view the request, click on the link: TASKXXXXXX

Thanks for staying vigilant about the e-mails you receive
and be sure to review any e-mail marked “External” for
signs it might be malicious. If you believe you have
received a malicious e-mail, use the Report Phishing
button.
From: [email protected]
To: (Fulfiller Group)
Cc:
Subject: SLA Breached: 100% Task TASKXXXXXXX

Hi Team,
Response SLA for TASKXXXXX has been breached.

Task Details:
Task State:
Task Reported Date: YYYY-MM-DD HH:MM:SS PST
Task Assignment group:
Task Assigned to: (Blank)
What is the request about?:
Task Short Description: (should be the lowest Category)

To view the request, click on the link: TASKXXXXXX

Thanks for staying vigilant about the e-mails you receive
and be sure to review any e-mail marked “External” for
signs it might be malicious. If you believe you have
received a malicious e-mail, use the Report Phishing
button.
When ticket Resolution SLA is Breached

From: [email protected]
To: (Fulfiller Group)
Cc:
Subject: Resolution SLA Breached: 100% Task
TASKXXXXXXX
Hi Team,
Resolution SLA for TASKXXXXX has been breached.
Task Details:
Task State:
Task Reported Date: YYYY-MM-DD HH:MM:SS PST
Task Assignment group:
Task Assigned to:
What is the request about?:
Task Short Description: (should be the lowest Category)

To view the request, click on the link: TASKXXXXXX

Thanks for staying vigilant about the e-mails you receive
and be sure to review any e-mail marked “External” for
signs it might be malicious. If you believe you have
received a malicious e-mail, use the Report Phishing
button.
If ticket is closed and requester respond on the resolution email

From: ProcurementNow
To: (Requester email address)
Subject: Your feedback is important to us: (Category
)

Hi,
We have recently closed one or more of your
requests for (Category 1) and would appreciate
your feedback on the service you have received.
Please click here to respond to the survey.

Thanks for staying vigilant about the e-mails you

receive and be sure to review any e-mail marked
“External” for signs it might be malicious. If you
believe you have received a malicious e-mail, use
the Report Phishing button.
Internal Requester
From: [email protected]
To: (Requested For email address)
Cc:
Subject: Request RITMXXXXXX has been opened on your behalf

Hi (Requester First Name),

Request RITMXXXXXXX has been opened on your behalf. Your
request has been received and is being handled by our team. Our
agent will contact you if there are any clarifications required.

Request Details:
Reported Date: YYYY-MM-DD HH:MM:SS PST
What is your request about?:
Short Description: (should be the lowest Category)

To view your request, click on the link: RITMXXXXXX

Thanks for staying vigilant about the e-mails you receive and be
sure to review any e-mail marked “External” for signs it might be
malicious. If you believe you have received a malicious e-mail, use
the Report Phishing button.
From: [email protected]
To: (Requester)
Cc: ()
Subject: RITMXXXXXX is Awaiting User Info - Your input is required

Hi (First Name),
We require additional information to proceed with request
RITMXXXXXX. Please either click RITMXXXXXX or reply to this e-mail
with your comments.
Agent Comments/Questions:

Request Details:
What is your request about?:
Short Description: (should be the lowest Category)

To view your request, click on the link: RITMXXXXXX

Thanks for staying vigilant about the e-mails you receive and be
sure to review any e-mail marked “External” for signs it might be
malicious. If you believe you have received a malicious e-mail, use
the Report Phishing button.
From: [email protected]
To: (Requester)
Cc: ()
Subject: RITMXXXXXX Comments has been added

Hi (First Name),
Request RITMXXXXXX has comments added.

Request Details:
Comments: (In Bold)
State:
What is your request about?:
Short Description: (should be the lowest Category)

To view your request, click on the link: RITMXXXXXX

Thanks for staying vigilant about the e-mails you receive and be
sure to review any e-mail marked “External” for signs it might be
malicious. If you believe you have received a malicious e-mail, use
the Report Phishing button.
From: [email protected]
To: (Requester email address)
Cc:
Subject: Your Request RITMXXXXXX has been resolved
Hi (Requester’s First Name),
Your request RITMXXXXX has been resolved and will automatically
close in 72 hours. If you feel your issue was not properly resolved,
please click this link (redirect user to SNOw tool) to reopen your
request.
Request Details:
Short Description: (should be the lowest Category)
Resolution:
Reported Date:
Resolved Date:
To view your request, click on the link: RITMXXXXXX
Thanks for staying vigilant about the e-mails you receive and be
sure to review any e-mail marked “External” for signs it might be
malicious. If you believe you have received a malicious e-mail, use
the Report Phishing button.
From: [email protected]
To: (Requester email address)
Cc:
Subject: Request RITMXXXXXX is already closed.

Hi (Requester First Name),

Please note that this request has already been closed and the
resolution has been provided. If you have any further queries,
please open a new request on this link.

Request Details:
What is your request about?:
Short Description: (should be the lowest Category)
Closed Date: YYYY-MM-DD HH:MM:SS PST
Resolution:

To view your request, click on the link: RITMXXXXXX

Thanks for staying vigilant about the e-mails you receive and be
sure to review any e-mail marked “External” for signs it might be
malicious. If you believe you have received a malicious e-mail, use
the Report Phishing button.
External Requester For POC (SCM and PES) Template A
From: [email protected] From: [email protected]
To: (POC)
To: (Requested For email address) Cc: (Fulfiller Group)
Cc: Subject: Request RITMXXXXXXX has been assigned to you
Subject: Request RITMXXXXXX has been opened on Hi,
your behalf Request RITMXXXXX has been opened and you have been identified as
the best person to support. Please confirm that you accept and will
process this request, otherwise please decline (please indicate the right
Hi, person to contact).
Request RITMXXXXXXX has been opened on your Accept
behalf. Your request has been received and is being Decline
handled by our team. Our agent will contact you if Request Details:
there are any clarifications required. Requester:
Country of Request:
Reported Date: YYYY-MM-DD HH:MM:SS PST (check if we can put the
Request Details: local time)
Reported Date: YYYY-MM-DD HH:MM:SS PST What is the request about?:
What is your request about?: Short Description: (lowest category)
Commodity :
Short Description: (should be the lowest Category) Need by Date :
Supplier name (if available):
Contract value (if known) - please include currency
Description of service / product / scope

Thanks for staying vigilant about the e-mails you receive and be sure to
review any e-mail marked “External” for signs it might be malicious. If you
believe you have received a malicious e-mail, use the Report Phishing
button.
From: [email protected]
To: (Requester)
Cc: ()
Subject: RITMXXXXXX is Awaiting User Info - Your
input is required

Hi,
We require additional information to proceed with
request RITMXXXXXX. Please reply to this e-mail with
your comments.
Agent Comments/Questions:

Request Details:
What is your request about?:
Short Description: (should be the lowest Category)
From: [email protected]
To: (Requester)
Cc: ()
Subject: RITMXXXXXX Comments has been added

Hi,
Request RITMXXXXXX has comments added.

Request Details:
Comments: (In Bold)
State:
What is your request about?:
Short Description: (should be the lowest Category)
From: [email protected] Reject
To: (Requester email address)
Cc:
Subject: Your Request RITMXXXXXX has been
resolved
Hi,
Your request RITMXXXXX has been resolved and will
automatically close in 72 hours. If you feel the issue is
not resolved, please respond here. Request Details:
Short Description: (should be the lowest Category)
Resolution:
Reported Date:
Resolved Date:
From: [email protected]
To: (Requester email address)
Cc:
Subject: Request RITMXXXXXX is already closed.

Hi,

Please note that this request has already been closed

and the resolution has been provided. If you have
any further queries, please send a new email query.

Request Details:
What is your request about?:
Short Description: (should be the lowest Category)
Closed Date: YYYY-MM-DD HH:MM:SS PST
Resolution:
For POC (SCM and PES) Template B
From: [email protected]
To: (POC)
Cc: (Fulfiller Group)
Subject: Request RITMXXXXXXX has been assigned to you

Hi,
Request RITMXXXXX has been opened and you have been identified as the best person to
support. Please confirm that you accept and will process this request, otherwise please
decline (please indicate the right person to contact).
Accept
Decline

Request Details:
Requester:
Country of Request:
Reported Date: YYYY-MM-DD HH:MM:SS PST (check if we can put the local time)
Short Description:
What is the request about?:
Category: (lowest category)
Commodity
Need by Date
Project description:
Number of vendors (names if available)
Anticipated Contract value (if known) - please include currency
Is the budget approved?

Thanks for staying vigilant about the e-mails you receive and be sure to review any e-mail
marked “External” for signs it might be malicious. If you believe you have received a
malicious e-mail, use the Report Phishing button.
Accept
Decline Please
indicate
the
correct
person
for this
request.