Service Bulletin

Copier B/W
Issued by Canon Europa N.V.
Hardware

Model: Ref No.:

iR2230 iR4570-033 Rev. 4
iR2270 (F1-T01-0M4-10122-05)
iR2870
Date:
iR3530
iR3570 June, 2006
iR4570

Revised:
Addition of Affected machines.

Location:
Drum Cartridge Assembly
Subject:
Countermeasure against Jam 0107, which occurs on the second side of sheet in two-sided copy under high-humidity
environment.
Detail:
We informed you of the remedy with v18.01 of the DC Controller software. Upon updating software v20.01, we
change the remedy and we will inform you of the new procedure for the remedy.

Remedy against jams on the 2nd side of a duplex print

<Symptom>
0107 Jam may occur when a sheet gets into the Drum Cleaner when the second side is being started during the
two-sided copying under high-humidity environment.
<Cause>
When the sheet absorbs moisture at two-sided copy, it largely curls against the first side after it is copied. Then,
at the second side copying, the curling matches the Drum peripheral and that leads to jam because the sheet
cannot be separated from the Drum.
<Factory measures>
Change the setting range in Service Mode for field service using DC-Controller software v20.01.
Along with this, the Service Manual is modified.

Service work:
When the symptom above occurs, make an adjustment referring to the attached file. At that time, the version
of DC-Controller software should be v20.01.

(1/3)
 iR4570-033 Rev. 4

Points to note about service work:

This setting improves feeding, however, as a harmful effect, poor transfer may cause the blank area around the
leading edge of 5 to 7 mm. Refer to page 3 of attached file, "[Note] Setting against Blank area caused by poor
transfer" and make an adjustment.

Service parts:

No. Part number Description Q'ty I.C. P.C.

Old FM2-2782-170 FLASH DIMM PCB 1->0 N

1 930
New FM2-2782-200 ASSEMBLY 0->1 Y

Old FM2-3695-170 FLASH DIMM PCB 1->0 N

2 930
New FM2-3695-180 ASSEMBLY 0->1 Y

Affected machines:
DC-Controller software v18.01
iR2230 230V EUR KJD15801 and later
230V KJE01358 and later
120V KJC11794 and later
iR2270 120V SLH06660 and later
230V EUR KGL38086 and later
230V KGM02494 and later
iR2830 120V KJY03395 and later
iR2870 120V SLG02083 and later
230V EUR KGD08677 and later
230V KGE00224 and later
iR3530 120V KJG04957 and later
230V EUR KJH05844 and later
230V KJJ00510 and later
iR3570 120V SKV05622 and later
230V EUR KFW14515 and later
230V KFX01589 and later
iR4530 120V SHM00001 and later
iR4570 120V SKU06300 and later
230V EUR KFQ09942 and later
230V KFR01316 and later

(2/3)
 iR4570-033 Rev. 4
DC-controller software v20.01
iR2230 230V EUR THG02382 and later
230V THH00220 and later
120V THF02036 and later
iR2270 120V SLH24665 and later
230V EUR KGL52412 and later
230V KGM03209 and later
iR2830 120V THK00615 and later
iR2870 120V SLG10998 and later
230V EUR KGD12497 and later
230V KGE00317 and later
iR3530 230V EUR THM01064 and later
230V THN00126 and later
iR3570 120V SKV55291 and later
230V EUR KFW20826 and later
230V KFX02233 and later
iR4570 120V SKU21865 and later
230V EUR KFQ14370 and later
230V KFR01949 and later

(3/3)
 Procedure against Jam (0107) at the second side of two-sided copy
(DC-controller Ver. 20.01)

1. Change of temperature in fixing temperature control (Plain / Thick) (Refer to P-1)

In order to reduce curling of the first side, lower the fixing control temperature by 20 degrees
Celsius when the room temperature is 21 deg C or higher. (If the room temperature is less
than 21 deg C, be sure neither to let paper get excess moisture, nor to decrease the fixing
control temperature. Otherwise, fixing faults will be caused.) This change causes the
temperature in fixing temperature for thick paper to lower. In order to prevent poor fixing
due to this, raise the temperature in fixing temperature control for thick paper to 15 degrees
Celsius.

[1]

[2]

Fig1

P-1

1-1.Setting of temperature in fixing temperature control for plain paper (Only if the room
temperature is 21 deg C or more, lowering 20 degrees Celsius)
Set FIX-TEMP [1] to ‘3’ under SERVICE MODE > COPIER > OPTION > BODY.

1-2.Setting of temperature in fixing temperature control for thick paper (Raising 15 degrees
Celsius)
Set TEMP-CON [2] to ‘7’ under SERVICE MODE > COPIER > OPTION > BODY.
[NOTE]
If FIX-TEMP [1] is set to ‘3’ and TEMP-CON [2] to ‘7’, the plain paper fixing control temperature
will not drop and, in addition, the thick paper fixing control temperature will be higher by 15 deg C
when the room temperature is less than 21 deg C; however, the fact will not lead to any problem.

-1-
2. Adjustment to improve separation efficiency of the second side in automatic two-sided
copy (Refer to P-2)
Set transfer bias current to off around the leading edge 5 to 7mm of the second side

P-2
Set the following two conditions to TR-SW1/SW2
Cassette feeding Multi-feeding
TR-SW1 TR-SW2

PPR-SLCT
1 1
(Paper type)

MOD-SLCT
2 3
(Paper feed mode)
ENV-SLCT
(Environmental 1 1
condition)
Set the value of TR-SW1.
Select ‘1’ in PPR-SLCT under SERVICE MODE > COPIER > OPTION > COMBO.
Select ‘2’ in MOD-SLCT under SERVICE MODE > COPIER > OPTION > COMBO.
Select ‘1’ in ENV-SLCT under SERVICE MODE > COPIER > OPTION > COMBO.
Select TR-SW1 under SERVICE MODE > COPIER > OPTION > COMBO, press ‘1’ of the
numeric keypad, and press OK. This procedure sets the value of TR-SW1.

Set the value of TR-SW2.

Select ‘1’ in PPR-SLCT under SERVICE MODE > COPIER > OPTION > COMBO.
Select ‘3’ in MOD-SLCT under SERVICE MODE > COPIER > OPTION > COMBO.
Select ‘1’ in ENV-SLCT under SERVICE MODE > COPIER > OPTION > COMBO.
Select TR-SW2 under SERVICE MODE > COPIER > OPTION > COMBO, press ‘1’ of the
numeric keypad, and press OK. This procedure sets the value of TR-SW2.
-2-
 3. Setting of loading time / level of leading edge transfer bias current (Refer to P-3)
Set the loading time of leading edge transfer bias current and the current level applied to the
transfer roller.

[3]

[4]

P-3

3-1. Set the loading time of leading edge transfer bias current.
Set TR-TP-TM [3] to ‘80’ for iR2270/2870/2230, ‘50’ for iR3570/4570/3530/4530 under
SERVICE MODE > COPIER > ADJUST > HV-TR.

3-2. Set the level of leading edge transfer bias current.

Set TR-TP-LV [4] to ‘50’ under SERVICE MODE > COPIER > ADJUST > HV-TR.

[NOTE] Setting against Blank area caused by poor transfer

Lower the level of leading edge transfer bias current to 60% and in order to make up for it,
lengthen the loading time. But, this makes separation efficiency down a bit compared to the
setting above. Therefore, if jam occurs, this setting should not be done.

Set TR-TP-TM [3] to ‘100’ for iR2270/2870/2230, ‘65’ for iR3570/4570/3530/4530 under
SERVICE MODE > COPIER > ADJUST > HV-TR.
Set TR-TP-LV [4] to ‘48’ for iR2270/2870/2230 and iR3570/4570/3530/4530 under SERVICE
MODE > COPIER > ADJUST > HV-TR.

-3-
4. Visual check method of loading part of leading edge transfer bias current
Output A4 size half-tone two-sided print in test print mode of service mode, and check the blank
area width at the leading edge of the second side.

4-1. Check of the leading edge transfer bias width at cassette feeding
Select ‘5’ in TYPE under SERVICE MODE > COPIER > Test > PG.
Select ‘1’ in PG-PICK under SERVICE MODE > COPIER > Test > PG.
Select ‘1’ in 2-SIDE under SERVICE MODE > COPIER > Test > PG.
Press Start button, and check the blank area width at the leading edge of the second side.

4-2. Check of leading edge transfer bias width at multi-feeding

Select ‘5’ in TYPE under SERVICE MODE > COPIER > Test > PG.
Select ‘6’ in PG-PICK under SERVICE MODE > COPIER > Test > PG.
Select ‘1’ in 2-SIDE under SERVICE MODE > COPIER > Test > PG.
Press Start button, and check the blank area width at the leading edge of the second side.

-4-