Safety training for industry
and government services
www.falckrisc.com
Professionals in safety
Already for over two decades Falck Risc able to deal effectively with an incident.
has been offering education and training Falck Risc is a part of the Danish multi-
for dealing with incidents in the industrial national Falck A/S, which is more than
and the public sector. Falck Risc stresses a hundred years old and employs over
importance on competence training and 27,000 personnel.
competence assessment, a system
developed internally. Falck Risc combines Falck A/S is an international supplier in the
lessons learned from actual incidents with fields of assistance, emergency aid, health-
a realistic training facility to give a unique care and training. The training division of
training experience. This way Falck Risc, in Falck has 20 training centres, in 8 different
close collaboration with its customers can countries worldwide.
develop a capable emergency organisation
International reputation
During the last twenty years, Falck Risc Falck Risc continually invests in quality
has acquired an international reputation in improvements of its own organisation.
the field of safety training for fire brigade For example the instructors come from
organisations. Annually more than 40,000 the industrial or governmental sectors,
students from all parts of the world come minimally state qualified (fire brigade
to our trainingcenters in the Netherlands, instructor) and they first follow extensive,
located at Barneveld, Dordrecht and internal training before they are allowed
Rotterdam-Maasvlakte, to undertake realistic to teach. So the instructors can speak the
exercises using the unique training facilities. language of the customer and use their
Falck Risc’s training, covers all levels of vast experience of the business.
the incident organisation within both the Using an internal quality management
industrial and public sectors. Falck Risc has system the instructors are continually
training programmes and recognizable trai- tested and assessed on their competencies.
ning objects with associated scenarios for
almost every form of incident and calamity Falck Risc’s worldwide reputation can also
relief within these sectors. be attributed to its Emergency Response
Team which is deployed worldwide for
Falck Risc are the training specialists in fighting calamities, both onshore and
High Risk oil and petrochemical, interior offshore. The experience gained during
fire fighting, crisis management, Hazmat, these actual real life incidents can be
Rescue, SAVER extrication methods and utilised at the training centres.
Fire Brigade Diving.
Realistic
training
In comparison with other training centres,
Falck Risc distinguishes itself through
the use of recognizable, realistic training
objects reflecting the environment of the
customer.
At Rotterdam-Maasvlakte training location,
covering an area of approx. 4.5 hectares,
wood, liquids and gases are utilised to make
live fires, which can subsequently controlled
and extinguished with water foam, powder
and Co2. Training props which include
process installations, large surface fires, a
block of flats, ships, trains, trams, a motor-
way and a swimming pool, make it possible
to approach reality as closely as possible.
Various realistic scenarios can be imitated
on all of those props including large scale
petro-chemical incidents and disasters in
the public sector. The training grounds
of Falck Risc at Barneveld, Dordrecht and
Maasvlakte-Rotterdam are suitable for
multidisciplinary exercises where the fire
brigade, police and ambulance services
learn how they can optimally cooperate as a
team within the framework of, for example,
crisis management and calamity relief.
Environmentally conscious training
In order to protect the environment, Falck
Risc has closed sewerage systems, with
own water purification installations. The
closed sewerage systems prevents polluted
extinguishing water from entering the soil
and watercourses. The extinguished water
is then purified and recycled, the quality of
which is monitored on a regular basis.
Industrial Safety Training
People are central to the organisation and incident, to which the key roles need to
their actions determine the course of the be trained and assessed. At each level,
incident. Falck recognises 4 levels within an the people are taught to act effectively
organization covering the Operational, and bring the incident under control as
Tactical and Strategic responses to an soon as possible.
Level Competency level Emergency Training Course Similar process
response function management
function/ role
1 Skills Specialist Incipient Stage Industrial First Process operator
Fire-Fighting responder and spe-
cialist modules
Advanced Fire, Industrial Fire Fire Brigade
Operational
Haz Mat and Brigade member Member
Rescue Emergency and specialist
Responder training modules
2 Team Leadership ER Team Leader Industrial Fire Fire Brigade
for an advanced Brigade Leader and Leader or shift
Fire-Fighting, specialist training Leaders
HazMat and rescue modules
team
3 ER Coordination to ER Coordination to On scene Installation/Plant
Tactical
more than one ER more than one ER Commander supervisors or
and support teams and support teams or Incident Production
Commander manager
4 General Management Crisis General Business
Strategic
Management during and after an Management and Division
accident managers /
Directors
Falck has developed standardized training facilities in The Netherlands or at an accre-
documents for the key functions and spe- dited training provider near the customer.
cialist roles for Fire, Hazardous Materials In both cases the training is carried out to
Response and Rescue, in accordance with the highest quality. Falck Risc management
International recognised standards NFPA, system has been certified to the ISO
NEN, CEN, BS, etc. These documents set out 9001:2008 standard and to strengthen the
the core competencies required to perform quality of the training delivered, Falck Risc
those roles, the training objectives and is also an accredited training provider by
requirements to deliver the training either JOIFF, OPITO, IFV, SSVV and NOGEPA , to
at a Falck Risc training centre or at a Falck name just a few. Together we can make a
Risc accredited training centre. This means difference and guide you to safer future.
we can offer training at one of our unique
Falck, your partner to a
professional emergency
response organisation
The emergency organisation of any 1. The preparatory work of assessing your
business needs to adopt a professional organisation, looking at the present situa-
attitude towards safety in order to prevent tion, risk profiles and history of incidents.
small incidents or to prevent small incidents 2. Defining your needs by making a gap
becoming major disasters. analyse to determine the objectives
Falck has many years experience in which improve the organisation and
providing Fire Brigade Services, taking on subsequently setting Critical Success
the responsibility to provide, train and Factors on those goals.
manage an emergency response organi 3. Planning the organisational improvements
sation on a daily basis. Falck Risc can utilize through toolboxes, verification of compe-
this experience by offering a compre tencies and outlining a training plan for
hensive service, to help your business new or existing personnel.
become and remain an highly efficient, 4. Executing the proposed training plans,
motivated and competent emergency by carrying initial training or tailor made
response organisation. This is achieved further training programmes using a
through a 5 step programme, guiding you variety of methods.
to a safer future. The steps are as follows; 5. Evaluating the process to see if the
desired output as been achieved against
the prescribed CFS’s Critical Success
Factors. We can tailor our service to meet
your requirements. Together we can make
a difference and guide you to a safer
future.
Fire brigade training
for the government services
The Dutch government has set out national Competence-oriented
standards for competence, to which opera- assessment system
tional fire fighters and officers of all levels The core element of the assessment system
will be assessed. Falck Risc is fully prepa- developed by Falck Risc is the way how the
red and has readily implemented these competences of the students are evaluated
standards, by developing a competence and registered. All competences relating to
assessment system. The national standards a specific practice card are noted by qualified
define the performance/competence crite- Falck Risc assessors. Each competence is
ria required for a fire fighter/officer to do provided with either sufficient, or registered
his/her task. as a point of attention (A). In this way all
strong and weak points are highlighted and
With this appraisal system the competences they are entered in the automated system.
of the fire fighters, at all levels, are mapped
during the practical exercises. The fire pro- Subsequently the client will receive a writ-
jects are divided into various main subjects ten report for each student including the
(practice cards). Although the practice cards general recommendations of the assessor
have been outlined under the commission and an easy to read graphical representation
of the government, Falck Risc has written indicating their personal competences.
scenarios to match the national standards This report could be the basis for a personal
for competence as closely as possible. Falck development plan whereby the client can
Risc has a list of scenarios in which 90 % of stimulate further training for that employee.
the everyday situations can be carried out
for training and assessments. The criteria for the new competency based
exercises can be recorded and so used to
measure performance and competency of
every fire fighter.
Fire brigade training
Falck RISC can offer training for basic , Falck Risc offers competence-oriented
advanced and specialist roles in compliance education in a day time course. Interim
with the Dutch National Fire Service assessments provide insight into the
Training Syllabus, training all roles from progress of the student. Falck Risc focuses
the basic firefighter up to and including on the student, giving intensive and indivi-
the Chief Fire Officer. dual attention, ensuring the person can be
The training is concluded with an rapidly deployed in the client’s organisation.
examination which is tested by the
Dutch Fire Academy (IFV).
Crisis management
It is vital to manage a (potential) crisis well. informs relatives and neighbours and how
Personnel safety, maintaining production is the cooperation between the authorities
and preserving the company’s reputation conducted.
all require attention. Good cooperation and
communication with all agencies involved Falck Risc - as no one else - makes the
in a major incident form the main subjects management of companies and government
during the Crisis Management training at bodies conscious of the elements which are
Falck Risc. important in order to manage a crisis well.
Crisis management starts with a process of
Falck Risc supplies crisis management awareness in the boardroom or the crisis
training on the basis of realistic scenarios. centre. Not only the people on the shop
Central in this are both the internal and floor must be trained, but also the top
external communication. Internal: who management. Only together they can
decides, who acts and who informs. effectively master a crisis.
External: who talks to the press, who
Emergency Response Team
365 days per year, 24 hours per day, the
Emergency Response Team (ERT) is on
stand-by to be deployed in the event of
fires on board ships, incidents with hazar-
dous substances and/or refinery fires. This
team of Falck Risc consists of specialists
who, in addition to their daily activities,
immediately ‘fly out’ to the scene of the
emergency together with their own
equipment - anywhere in the world.
The ERT is especially active in the
maritime sector employed by government
authorities, shipping companies, salvage
companies and insurance companies.
The commitment of the ERT makes the
difference. The difference between damage
limitation and total loss, between life and
death.
Having the incident
under control
All education and training programs of Falck as closely as possible, Falck Risc supplies
Risc are focussed on optimally preparing safety professionals for every level: from
employees, organisations and governments shop floor to management. Falck Risc can
for their actions during incidents, hereby assess the skills of these professionals
bringing the situation under control as soon on a regular bases in order to maintain
as possible. the quality. Whether it concerns the
extinguishing of a fire in the initial stages
The highest priority during an incident is or a larger-scale incident, Falck Risc offers
for the safety of people in both their living appropriate training for every situation.
and working environment and thereafter
further actions will be driven by economic At Falck Risc, people are central to the
factors. organisation. The actions of people
determine the course of the incident.
Thanks to the competence-oriented Therefore knowledge, experience,
education and training in combination with awareness, skills and competencies bring
a training location where reality is mirrored the incident under control.
Maasvlakte Dordrecht Barneveld T +31(0) 181 376 666 Mailing address
Beerweg 101 Spinel 100 Garderbroekerweg 29 F +31(0) 181 362 981 P.O. Box 1005
3199 LM Maasvlakte-Rt. 3316 LG Dordrecht 3781 JA Voorthuizen E
[email protected] 3180 AA Rozenburg
The Netherlands The Netherlands The Netherlands W www.falckrisc.com The Netherlands
FNL-B042/04-13
