Cargo

Our Story
Southwest Airlines Cargo provides expedited air cargo services for Customers who need
fast, friendly and reliable service. We are unique to the air cargo industry thanks to our
People who consistently provide exceptional Customer Service and our flight schedule
which is unmatched allowing for expedited delivery to destination.
Our Vision
To ensure Southwest Airlines Cargo is a trusted logistics partner and valued as the most
reliable source for air cargo transportation. To exceed Customer’s expectations by
providing exceptional Customer Service from our extraordinary People.
Our Mission
The mission of Southwest Airlines is dedication to the highest level of Customer service
delivered with a sense of warmth, friendliness, individual pride and Company Spirit.
Declared Value
At Southwest Airlines, we consider each item you ship valuable, and we treat it that way.
But, sometimes you need to ship items that have excess value. Here is everything you
need to know to purchase additional value coverage for your cargo arises.
 A Shipment is considered to have a declared value of not more than $.50 per lb.
unless excess value is declared on the air waybill when your Shipment is tendered
to Southwest Airlines. However, no Shipment or any part of it is considered have a
declared value of less than $50.00.
 You may declare excess value for any Shipment*. An additional charge of $.55 per
$100.00 of excess value declared must be paid for your excess declared value
coverage.
 International shipments to Canada are covered under the Warsaw Convention with
increased limits of liability. Refer to IATA Resolution 600b.
 The maximum excess value which may be declared is as follows:
NFG (Next Flight Guaranteed) Shipment $25,000.0

0
RUSH Priority Freight or AIR FREIGHT $25,000.0

Shipment 0
FREIGHT Shipment $25,000.0

0
Any fragile Shipment or Articles of $500.00

Extraordinary Value
Any Seafood Shipment or Perishable $15,000.0

Shipment 0
 When any Shipment consists of two (2) or more pieces, the declared value for each
piece shall be determined by dividing the value declared on the air waybill by the
number of pieces in the Shipment.
 If the C.O.D. amount is represented to also serve as the Declared Value of the
shipment, it must also be placed in the "Declared Value for Carriage" box and
appropriate charges paid.
* Declared value is not offered with human remains shipments.
Filing a Claim
While we handle each box as if it is our own, we understand that mishaps occur which
may require you to file a claim.
Should you need to file a claim, follow these simple steps:
 Download and print a claim form

 Fax or mail the completed claim form to Southwest Airlines Cargo Customer Care
Center
 Ensure you have included any supporting documentation
Below are the requirements to file a claim:
 All Claims, except for concealed loss or damage not discovered on reasonable
inspection, must be given in writing to Southwest Airlines immediately upon receipt
of the Shipment. In the case of failure to deliver, your Claim must be given in
writing to us within 120 days following the date of acceptance.
 Claims for concealed loss or damage not discovered upon reasonable inspection
must be reported in writing to Southwest Airlines at the destination airport within 14
days after delivery of the Shipment. In this case, Southwest Airlines reserves the
right to inspect the Shipment prior to honoring the claim.
 No claim for loss of or damage to any Shipment will be honored until all carriage
charges for the Shipment have been paid. The amount claimed may not be
deducted from carriage charges.
When it comes to your shipments, we keep it simple: We provide you with fast, efficient
delivery. You choose from Fast, Faster, or Fastest, and we do the rest. And, we promise to
take the utmost care of your shipment along the way. Whatever your shipment needs are
—it's in the bag, or should we say, in the box.
 Calculate a Rate Quote

 View all Rate Charts
Next Flight Guaranteed (NFG)
When overnight is overdue, Southwest Airlines is here to save the day. With our Next
Flight Guaranteed service, your shipment is 100% guaranteed to be on the next available
flight.
RUSH Priority Freight
When your packages need to get somewhere in a jiffy, our RUSH Priority Freight service is
the way to go. Your shipment is guaranteed to be at its final airport destination within 24
hours of the time it is tendered.
FREIGHT
If time is on your side, this service is the most economical way to get your packages where
they need to be. Your shipments move on the next flight with available space.

Cargo

Uploaded by

Copyright:

Available Formats

Cargo

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Cargo

Uploaded by

Copyright:

Available Formats

Our Story

NFG (Next Flight Guaranteed) Shipment $25,000.0

RUSH Priority Freight or AIR FREIGHT $25,000.0

FREIGHT Shipment $25,000.0

Any fragile Shipment or Articles of $500.00

Any Seafood Shipment or Perishable $15,000.0

* Declared value is not offered with human remains shipments.

Should you need to file a claim, follow these simple steps:

 Download and print a claim form

Below are the requirements to file a claim:

 Calculate a Rate Quote

Next Flight Guaranteed (NFG)

RUSH Priority Freight

You might also like