Restaurant Practicum Report
Restaurant Practicum Report
Restaurant Practicum Report
ON
For a degree in
Bachelor of Science in Hospitality Management
SUBMITTED TO:
Mrs. Alora Erica S. Salcedo
SUBMITTED BY:
Vince Amiel C. Coronel
TABLE OF CONTENTS
Acknowlegdment ……………………………………………………………………………
ACKNOWLEDGMENT
Allow me to thank the people first behind the success of being at the
SALUDOS Fil + Mex Grillery and for making out OJT a possible one.
First and foremost to our Almighty GOD, for giving me strength everyday
for the guidance and good health, for the graces and blessings that can help me to
Grillery staffs for the excellent OJT which I have undergone. The skills and knowledge
Wens Del Rosario for giving me a chance to explore the real world of Food and
Beverage Department. I have learned lot from you. This time, you really made this OJT
I would also like to thank my beloved parents for their guidance and
financial support. From them, I learned how to interact and communicate with
knowledge that helped me during training I shared your expertise with me very
HISTORY
‘Meza Clara’, is a family business that was established on 2016 but got bankrupt because
they were tricked by their general manager, a family friend of the owner. It was handled to
that person because they are busy with their other business. Despite the troubles that they
encountered the ‘Meza Clara’ was renamed as ‘Saludos’ on December 2017 after they got
MISSION
VISION
To be able to share happiness to the community through our top-notch cuisine and
service-oriented team.
LOCATION MAP
FACILITIES
2ND Floor
GDelRosario & Partners Ltd. Co.
(Saludos Fil+Mex Grillery)
ORGANIZATIONAL CHART
General
Manager
Oper ations
Ma nager
(Saludos-OTP1)
Resident Head
Team Leader
Chef
Organizational Structure
. General Manager- Responsible in checking and inspecting if the standard and quality
of the company is being practiced and maintained. He/she also monitors the overall
possibly can, with a smooth efficient service that meets the expectations and needs of
Resident Head Chef- is a highly skilled professional cook who oversees the operations
of a restaurant or dining facility. They are responsible for the food that comes out of a
Team Leader- Manages and leads a team of employees. Communicates company goals,
safety practices, and deadlines to team. Motivates team members and assesses performance.
Provides help to management, including hiring and training, and keeps management updated
on team performance. Communicates concerns and policies among management and team
members
Kitchen Staff- . These individuals are assigned in the kitchen area. In general, the term
connotes to kitchen helpers, assistants or apprentices. These employees provide various food
services to their clientele. The common tasks of kitchen assistants’ involve actual cooking
Dining Staff- ensure that patrons have an enjoyable dining experience by providing
quality customer service. Servers work in the front of the business taking orders, serving food
and drinks, and removing dinnerware from the table in a timely manner.
Operating Systems and Procedure
When the establishment is preparing to open for business, the one who is assigned in the
opening shift will make sure that all the equipment, utensils, floors and comfort room
facilities are clean and ready. After which, the tables will be prepared and set up for the days
operation.
The opening personnel also checks the quality of cleaning that was done by the closing
shift.
A servers will then ask how many persons are going to dine and determine the most suitable
table for them. Since the establishment offers a casual dining type of service We give them
service water and a pair of spoon and fork. We bid the guests goodbye by saying ““Thank
you Ma’am and Sir, Come Again.” as they leave the establishment.
The kitchen area is where they prepare the appetizer, soups, maincourse, all day
The Cashier’s counter, is where the POS (POINT OF SALE) machine is kept.
Cashiers process all cash, PWD discounts in the POS and prepare guest’s change.
SALUDO’S Fil + Mex Grillery facilities and equipment are of very high standards.
Almost all kitchen work tables are made of high grade stainless steel. There are 2 freezers
with four doors. The area is kept constantly clean to adhere to cleanliness and sanitation
standards. They are very strict when it comes to cleanliness and sanitation of the
In SALUDO’S Fil + Mex Grillery our operations manager makes our schedules every
week. Opening shift is from 10:00am to 7:00pm, Middle shift is from 12:00pm to 9:00pm
and for the Closing shift is from 7:00pm to 4:00am. Employees have a 1 hour break and 1
day rest day. The Operations Manager change the employees schedule every 2 weeks.
SALUDO’S Fil + Mex Grillery consistently provide customers with utmost satisfaction in
terms of quality of food and service. To make premium menu affordable. SALUDO’S serves a
Filipino and Mexican cuisine. The ambiance of the restaurant is so relaxing matching it with
acoustic songs sings by the acoustic band every Tuesday and Saturday.
Storage and cleanliness procedures are followed and maintain food safety and quality.
Standard operating procedures for food preparation, storage and serving are strictly
followed. Food stocks are maintained in freezers and chillers to ensure freshness, stock
NT CONCERN S
AREAS/WEAKN
ESSES
Casual Dining The ambiance Sometimes the Put exhaust fan in the
played.
Cleanliness is
always
observed.
Kitchen Area Hot They always Hot temperature More ventilations are
cleanliness of
every area.
CONCLUSION
Before I started in my practicum training, I thought everything would be easy for me but
it turned out to be more challenging. I lived in Bulacan but I chose to have my restaurant
practicum in Manila. It’s really hard for me to be a way to my family but I think this is a
practice for me for my future. I’ve learned how to stand on my own feet, I’ve learned to
commute alone and to live alone. This Restaurant Practicum helps me to grow as a person
and taught me what is really happening to reality. I’ve encountered different attitude of the
guest. Dealing with that different types of attitude helps me to more understanding and to
strive hard to achieve my goals in life. At my first week in my OJT, they tour me in the
restaurant and discuss me what are the do’s and don’ts and the rules in the restaurant. And
they also told me to memorize what are in our menus. In SALUDO’S I learned a lot of
things, Adulting is near. I became more responsible and discipline especially in time
management. The most important thing I’ve learned during my practicum training when I
realized life is tough we need to be strong and be more determinate in work. Be more
workaholic. And now I can say that I’m quite ready to face the future and the reality.
APPENDICES
1st week
April
In my first week, The team leader tour me in the establishment and the first
destination is the dining wherein the tables and chairs are there. The next area is the
stockroom wherein if the product is no longer available in the kitchen they taught me where I
can get some products. And lastly in the kitchen area. He taught me how to prepare the foods
which was ordered by the customers. And he also told me to memorize our menus.In this
2nd week
April
Second week of my practicum training I already adapt the environment, I’m not shy
anymore and I can do my job with no hesitation. Our chef in restaurant is my Uncle the first
food I made in the restaurant was the Mucho Nachos it’s one of the best seller appetizer in
our menu. During my second week they also taught me how to take orders and do the
cashering. At first, it was so challenging for me but eventually everything is so easy for me.
3rd week
May
In my third week, I’ve experienced a lot of huge reservation. In morning we do the
production and preparing the advance ordered by the guests. It was so hard to accommodate
all of them because there are also walk-in guests coming in our restaurant. I was also
assigned to make a cocktails. Our team leader taught me how to make it. It was so nice
4th week
May
Last week of my practicum training, I was assigned all around. I’m in Dining area, Kitchen
area, & Bar. One time our manager assigned us to give flyers outside of the restaurant. I’ve
experienced being rejected when they didn’t accept it. So it’s a lesson for me because I
already knew the feeling of it. In my last week, we as a team we became more close to each
other and I felt like I don’t want to leave the restaurant because they were all nice to us. They
don’t let us being out of place when they were all together. I’m so thankful to be part of the
SALUDOS because they help us to grow as a person and be more knowledgeable when
facing the guest and what are really happening in the restaurant.