Business Etics & Communication
Business Etics & Communication
Business Etics & Communication
7.1 Introduction
Corporate scandals such as Enron are illustrative of the relationship between ethics and
business. Investigation into the fraud committed by corporate senior executive officers as well
as the stress on the employees, who have to follow the unreasonable and sometimes illegal
orders of their superiors have also come to the fore in recent times. In a general sense, ethics
is the concern for good behaviour - doing the right thing.
Vedanta, is in agreement with Socrates in holding the view that the practice of virtue should be
preceded by a rational understanding of the implications and the nature of virtue.
Viveka (understanding) should precede Vairagya (dispassion) and the practice of Shatsampat
(six ethical virtues – tranquility, training, withdrawal, forbearance, faith and focus),
Mahatma Gandhi, people follow ethical principles and listed following seven Social Sins:
(i) Politics without Principles.
(ii) Wealth without work.
(iii) Commerce without Morality.
(iv) Knowledge without Character.
(v) Pleasure without Conscience.
(vi) Science without humanity.
(vii) Worship without sacrifice.
"Trusteeship provides a means of transforming the present capitalist order of society into an
egalitarian one".
Business Ethics: Should a business entity be ethical? Experts often retort that business
Ethics is a contradiction in terms because of the inherent inconsistency between ethics and
the self-interested motive of profit. On the contrary it is now a well accepted fact that ethical
Behavior creates a positive reputation that expands the opportunities for profit.
Being ethical in business requires acting with an awareness of: The need for complying
with rules, such as the laws of the land, the customs and expectations of the community, the
principles of morality, the policies of the organization and such general concerns as the needs
of others and fairness.
define business ethics as “the principles and standards that determine acceptable conduct
in business organizations.”
8.1 Introduction
The importance of corporate social responsibility surfaced in the 1960s when the activist
movement began questioning the singular economic objective of being maximization of profits.
Karl Marx , commenting on business objectives said “Business is all green, only
philosophy is grey.”
8.2 Stakeholders
A typical list of stakeholders of a company would be
Employees
Trade Unions
Customers
Shareholders and investors
Suppliers
Local communities
Government
Competitors.
8.3 Corporate Governance – Developments Abroad
The Cadbury Report, 1992 in UK became a pioneering reference code for stock markets. The
‘Blue Ribbon Committee’ set up in the U.S. in 1998 by New York Stock Exchange and National
Association of Securities Dealers studied the effectiveness of audit committees and provided
recommendations for improvement.
Corporate citizenship denotes the extent, to which businesses meet the legal,
Ethical, economic and voluntary responsibilities placed on them by their stakeholders.
Companies can best benefit their stakeholders by fulfilling their economic, legal, ethical and
Discretionary responsibilities.
Growing Investor Pressure and Market-Based Incentives: CSR is now more and more part
of the mainstream investment scene. The last few years have seen the launch of several high
profile socially and/or environmentally screened market instruments
Advances in Information Technology: The rapid growth of information technology has also
served to sharpen the focus on the link between business and corporate social responsibility.
Pressure to Quantify CSR “Return on Investment”: Ten years after companies began to
think about CSR in its current form, companies, their employees and customers, NGOs, and
public institutions increasingly expect returns on CSR investments, both for business and
society.
Below are some key strategies companies can use when implementing CSR policies and
practices-
Mission, Vision and Values Statements: If CSR is to be regarded as an integral part of business
decision-making, it merits a prominent place in a company’s core mission, vision and values
documents.
Cultural Values: Many companies now understand that corporate social responsibility cannot
flourish in an environment where innovation and independent thinking are not welcome.
Strategic Planning: A number of companies are beginning to incorporate CSR into their long-
term planning processes, identifying specific goals and measures of progress or requiring CSR
impact statements for any major company proposals.
General Accountability: In some companies, in addition to the efforts to establish corporate and
divisional social responsibility goals, there are attempts to address these issues in the job
Description and performance objectives of employees.
Employee Recognition and Rewards: Most companies understand that employees tend to
Engage in behaviour that is recognized and rewarded and avoid behaviour that is penalized.
Communications, Education and Training: Many companies now recognize that employees
cannot be held accountable for irresponsible behaviour if they are not aware of its importance
and provided with the information and tools they need to act appropriately in carrying out their
job requirements.
CSR Reporting: Many companies have come to understand the value of assessing their
Social and environmental performance on a regular basis.
The increased interest in CSR has been accompanied by substantial growth in the number of
external standards produced for business by governmental, non-governmental, advocacy and
other types of organizations.
8.11 Benefits of Corporate Social Responsibility
9
Workplace Ethics
9.1 Introduction
Gandhi's ethics of khadi (homespun cloth) is closely linked with swadeshi.
9.4 Discrimination
Discriminate is "to distinguish one object from another.”Discrimination is treating people
differently.
Discrimination in employment involves three basic elements.
First, it is a decision against one or more employees (or prospective employees) that is
not based on individual merit, such as the ability to perform a given job, seniority, or
other morally legitimate qualifications.
Second, the decision derives solely or in part from racial or sexual prejudice, false
stereotypes, or some other kind of morally unjustified attitude against members of the class to
which the employee/s belongs.
Third, the decision (or set of decisions) has a harmful or negative impact on the interests
of the employees, perhaps costing them jobs, promotions, or better pay.
Among the practices now widely recognized as discriminatory are the following:
Recruitment Practices: Firms that rely solely on the word-of-mouth referrals of present
Screening Practices: Job qualifications are discriminatory when they are not relevant to the
job to be
Promotion Practices: Promotion, job progression, and transfer practices are discriminatory
when employers place males on job tracks separate from those open to women and minorities.
Conditions of Employment: Many times wages and salaries are discriminatory to the extent that
equal wages and salaries are not given to people who are doing essentially the same work.
Dismissal: Firing an employee on the basis of his or her race or sex is a clear form of
discrimination.
9.5 Harassment
Harassment is “tormenting by subjecting to constant interference or intimidation.”
Harassment is sexual harassment - situations in which an employee is coerced
into giving into another employee's sexual demands by the threat of losing some significant
job benefit, such as a promotion, raise, or even the job.
10
Environment & Ethics
10.1 Introduction
The Prayer "Sarvatra Sukhinah Santu Sarve Santu Niramayah;"
Gandhiji said “There's enough on this planet for everyone's needs but not for everyone’s greed.”
Water Pollution: In 1985, about 11,000 oil spills, involving about 24 million gallons of oil,
were
recorded in and around U.S. In the past, the oceans have been used as disposal sites for
intermediate and low -level radioactive wastes. Oceanographers have found traces of
plutonium, cesium, and other radioactive materials in seawater that have apparently leaked
from the sealed drums in which radioactive wastes are disposed.
Land Pollution:
Solid Wastes: Each year people living in cities produce tons of solid wastes every
year.
Hazardous or toxic substances: are those that can cause increase in mortality rates
orirreversible or incapacitating illness or those that have other seriously adverse
health orenvironmental effects.
Depletion of fossil fuels: Fossil fuels depletion at an exponentially rising rate results
in the loss of forest habitats. Combined with the effects of pollution it has led to the
extinction of a phenomenal number of species and the danger of many existing
species disappearing forever.