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A STUDY ON THE RECRUITMENT PROCESS OF
MARUTI SUZUKI LIMITED
Submitted in partial fulfillment of the requirements for
Master of Business Administration (MBA)
By
SNATA PRUSTY
Class of 2009
ARMY INSTITUTE OF MANAGEMENT & TECHNOLOGY,
PLOT NO M-l, POCKET P-5, GREATER NOIDA-201306 (UP)
July 2010
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ACKNOWLEDGEMENT
I would like to express my deep gratitude and thanks to my project guide and mentor Ms.
Anamika Parihar, (Manager – HRD). I take the opportunity to thank Mr. Dev Kumar (AGM-
HR) for his constant guidance, co-operation and support during the preparation of the project.
I would also like to thank Mr Sudhir Kumar, Manager (HR) of Rana Motors Pvt. Ltd for taking
out the time from his busy schedule to answer certain questions related to recruitment process at
Maruti dealerships.
I also take this opportunity to thank Prof. Renu Singh and Prof. Pratibha Jha (Aimt,Greater
Noida), who not only guided me throughout the project but also helped me in every stage of the
project. They acted as a torch bearer and truly justified the role of a mentor.
In the end, I would like to thank all those people who helped me during the course of the project.
It was indeed a fruitful experience at Maruti Suzuki Limited. I shall always be inspired by all
that I have learnt and will strive to put it in practical use.
Snata Prusty Sign
Date
CERTIFICATE OF ORIGINALITY
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I, ……………….., Roll No…………, student of batch 2009-2011, am a full time bonafide
student of second year of Master of Business Administration (MBA) Programme of Army
Institute of Management & Technology, Greater Noida. I, hereby, certify that this project work
carried is out by me at Maruti Suzuki India Ltd.
The report submitted in partial fulfillment of the requirements of the programme is an original
work of mine under the guidance of the industry mentor, ………………….……….., and faculty
mentor, …………………………………., and is not based or reproduced from any existing
work of any other person or on any earlier work undertaken at any other time or for any other
purpose, and has not been submitted anywhere else at any time.
(Student's Signature)
Date: July 01, 2010
(Faculty Mentor's Signature)
Date: July 01, 2010
CERTIFICATE BY COMPANY
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EXECUTIVE SUMMARY
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The objective of the study is to analyze the actual recruitment process in
MSIL and its dealership and to evaluate how far this process confirms to the
purpose underlying the operational aspects of the industry. How far the
process is accepted by it? The study on recruitment highlights the need of
recruitment in MSIL.
Human resource is the most valuable asset in the Organization. The
profitability of the Organization depends on its utilization. If their utilization is
done properly Organization will make a profit otherwise it will have to
undergo a loss. The right person should be procured at right place at the
right time; otherwise their proper utilization will not be done.
This can be done by the process of recruitment. Recruitment refers to the process of
attracting, screening, and selecting qualified people for a job at an organization or firm. For
some components of the recruitment process, mid- and large-size organizations often retain
professional recruiters or outsource some of the process to recruitment agencies.
To procure right man at right place in right time, some information regarding
job and job doer is highly essential. This information is obtained through Job
Analysis, Job Descriptions, and Job Specifications. MSIL procures manpower
in a systematic and step by step manner.
It mainly has four steps-
a) Manpower budget
b) Recruitment
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c) Selection
d) Hiring
This whole process has now become a lot easier by the use of their
irecruitment software.
The applicants are screened at each and every level thoroughly. They have
to undergo 3 levels of interviews for being shortlisted and after the medical
test and the final acceptance; they become a part of this esteemed
organization.
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CONTENTS
1. Chapter 1: Maruti Overview

1.1. Company Profile ……………………………………………………………..1-5
1.2 Sales in August 2010…………………………………………………………..5-6
2. Chapter 2: Objective, Scope and Importance of study
2.1 Objective & Scope of Study…………………………………………………..7
2.2 Importance of Study…………………………………………………………..7
3. Chapter 3: Research Methodology
3.1 Data Collection………………………………………………………………...8
3.2 Sample Design…………………………………………………………………9
3.3 Sampling area…………………………………………………………………9
3.4 Sampling unit………………………………………………………………….9
3.5 Size of the Sample……………………………………………………………..9
3.6 Survey Method………………………………………………………………..10
3.7 Limitations of the Study……………………………………………………...10
4. Chapter 4: Introduction to recruitment process
4.1. Recruitment process at MSIL……………………………………………11-16
4.2. Flowcharts
a. Manpower Planning and review…………………………………………17
b. Requirement processing and shortlisting………………………………18-19
c. Interview schedule and preparing for interview………………………..20-25
d. Salary Discussion and offer……………………………………………...26-27
e. Preparation for joining and other related activities……………………28-29
f. Orientation and posting to respective divisions…………………………30
4.4 Recruitment process at dealership………………………………………….31-34
5. Chapter 5: Data Analysis & Findings…………………………………………35-43
6. Chapter 6: Conclusion & Recommendations…………………………………44-47
7. Chapter 7: Refrences……………………………………………………………48
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Appendix……………………………………………………………………………49-52
LIST OF TABLES AND GRAPHS
TABLES:
Table 1: Quick Facts
Table 2: Milestones
Table 3: Sales Figure for June 2010
Table 4: Targets for Employee
Table 5: Salary Classes
GRAPHS:
1. When is Manpower planning done?
2. Sources for hiring Junior level employees
3. Best source for hiring Middle level employees
4. Is E-recruiting a suitable way of recruiting?
5. Important attribute for selection
6. Are cutoff marks suitable criteria for selection?
7. Average Time to get a pool of candidates
8. Eligibility criterion for selection
9. Rate the recruitment process
10. Is feedback taken from the candidates?
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A STUDY ON THE RECRUITMENT PROCESS OF

MARUTI SUZUKI LIMITED

Submitted in partial fulfillment of the requirements for

Master of Business Administration (MBA)

ARMY INSTITUTE OF MANAGEMENT & TECHNOLOGY,

PLOT NO M-l, POCKET P-5, GREATER NOIDA-201306 (UP)

that I have learnt and will strive to put it in practical use.

Snata Prusty Sign

student of second year of Master of Business Administration (MBA) Programme of Army

carried is out by me at Maruti Suzuki India Ltd.

mentor, …………………………………., and is not based or reproduced from any existing

Date: July 01, 2010

(Faculty Mentor's Signature)

Date: July 01, 2010

process is accepted by it? The study on recruitment highlights the need of

Human resource is the most valuable asset in the Organization. The

profitability of the Organization depends on its utilization. If their utilization is

done properly Organization will make a profit otherwise it will have to

right time; otherwise their proper utilization will not be done.

professional recruiters or outsource some of the process to recruitment agencies.

Analysis, Job Descriptions, and Job Specifications. MSIL procures manpower

in a systematic and step by step manner.

It mainly has four steps-

1. Chapter 1: Maruti Overview

LIST OF TABLES AND GRAPHS

Table 1: Quick Facts

Table 3: Sales Figure for June 2010

Table 4: Targets for Employee

Table 5: Salary Classes

1. When is Manpower planning done?

2. Sources for hiring Junior level employees

3. Best source for hiring Middle level employees

4. Is E-recruiting a suitable way of recruiting?

5. Important attribute for selection

6. Are cutoff marks suitable criteria for selection?

7. Average Time to get a pool of candidates

8. Eligibility criterion for selection

9. Rate the recruitment process

10. Is feedback taken from the candidates?

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