Currie & Warner Limited

The Specialists in Precision Turned Parts

Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH Page |1
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

Volume 1 – QUALITY POLICY MANUAL

(Policy, scope, organisation and systems)

Volume 2 – QUALITY PROCEDURE MANUAL

(General procedures and responsibilities)

REVISION A
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH Page |2
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

COMPANY PROFILE
Established in 1855 on the existing site, close to the centre of Birmingham, Currie & Warner was
originally established as a brass foundry. Until the end of the 19th century the company was mainly
a supplier and machinist of brass castings for the piano and gas lamp industry.

With the first availability of production turning machines, at the start of the 20th century, the
company began to move more in the direction of being a turned-parts producer.

Progressively, the emphasis changed from casting work to machinists of brass bar, until in the early
1950's the first available multi-spindle automatic lathes were introduced from the Wickman
Machine Tool Company, which was sited only 20 miles away in Coventry.

However, it was not until the early 1980's that the company's profile began to blossom, as one of the
country's leading manufacturers of high volume, precision turned parts, specialising exclusively in
brass or copper-based alloys.

The catalyst was the management "buy-out" in 1982 by the current owner, Mr Martyn Lloyd, who
instigated a move towards technical innovation at the highest quality level.

With the award in 1986, of the UK quality standard certification BS 5750 Part II, the momentum for
change had reached a peak.

At that time, Currie & Warner's export achievement's were nil, but with the technical expertise built
up over many years and the newly acquired quality registration, the company set about exporting to
Europe and USA.

Today, the company is considered as one of Europe's leading exponents of specialist turned parts in
brass, with an enviable record in both the UK and overseas markets.

The principal elements to this success, has been the ingenuity of the company's engineers in
developing specialist tooling techniques, to overcome some of the most complex machining
problems.

More recently, the company has seen a considerable investment in computerised systems to
accurately control all aspects of design, manufacture, quality and administration.

As Currie & Warner moves into the next century further high-technology investment will ensure the
company's status as a leader in the highly competitive turned parts industry.

REVISION A
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH Page |3
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

CURRIE & WARNER HOLDINGS

GROUP STRUCTURE

The Currie &

Warner Group

Group Chairman
Martin Lloyd

Electrical GroupDirector
Turned Part Hose Product
Products
Division Division (Matthew Lloyd)
Division

Managing Managing Managing Group

Director Director Director Accountant
Keith Sedgebear Tush Thakore Andrew Lloyd (Chris Bates)

Currie & Warner Peppers Cable

Samco Silflex
Ltd Glands

REVISION A D F G
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH Page |4
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

PRODUCT DISTRIBUTION
Gas Industry
Water Fittings and Plumbing (HVAC)
Electrical Industry
Pneumatic Industry
Telecommunications
Window Fittings
Automotive
Fire protection
Life Jacket Inflation Devices
Renewable Energy

Exporting to
Denmark
USA
Sweden
Germany
Bulgaria
Hungary
Mexico
China

PRINCIPLE COMPANY MANUFACTURING CAPABILITY

2 off Wickman 2 ¼” x 6 spindle automatic machines
16 off Wickman 1 ¾” x 6 spindle automatic machines
11 off Wickman 1” x 6 spindle automatic machines

A variety of single spindle capstan’s, rotary transfer machines and special purpose secondary
operation machines.

REVISION A B
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH Page |5
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

COMPANY STRUCTURE

REVISION A D F G
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH Page |6
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

QUALITY POLICY STATEMENT

Currie & Warner Ltd is committed to a quality policy, which shall ensure delivery of its products and
services "defect free and on time".

The policy of the company is to:

(i) manufacture and supply parts which fully conform to the customer's requirements,
relating to quality, reliability and delivery.

(ii) use the company's considerable experience and knowledge in the production of
repetition turned parts, to assist customers in the cost effective design and development
of both existing and new products.

(iii) ensure that suppliers of raw materials, goods and services conform to all requirements,
ensuring that Currie & Warner are provided with raw materials, goods and services of a
consistently high quality, to enable the company to meet its commitments to all
customers.

(iv) continually improve the effectiveness of the quality management system by the setting
and achieving of quality objectives / improvement opportunities within a given time
scale.

(v) maintain an adequate level of profit while ensuring that performance and reliability are
as a minimum comparable with any similar competitor.

(vi) ensure that all specified standards as well as any statutory or regulatory requirements are
strictly adhered to.

(vii) recognise that the responsibility for quality lies with all employees of the company and
hence to stimulate and encourage interest and pride in their work.

(viii) conduct periodic quality audits to ensure that all parts of the quality management system
continually conform to our quality manual and hence the requirements of ISO9001:2008.

(ix) communicate the quality policy of Currie & Warner throughout the organisation.

(x) hold regular system review meetings so as to continually review the suitability of the
quality policy and all aspects of the quality management system.

Signed .......................................... Date ....................................

(K.G.Sedgebear - Managing Director)

REVISION A E
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH Page |7
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

BS EN ISO 9001:2008
4 Quality management system ............................................................................................................. 9
4.1 General requirements (BUSINESS PROCESS) .............................................................................. 10
4.2 Documentation requirements .................................................................................................... 11
4.2.1 General .................................................................................................................................... 11
4.2.2 Quality Manual ........................................................................................................................ 11
4.2.3 Control of documents .............................................................................................................. 11
4.2.4 Control of records .................................................................................................................... 12
5 Management responsibility ............................................................................................................... 13
5.1 Management commitment......................................................................................................... 14
5.2 Customer focus ........................................................................................................................... 14
5.3 Quality policy .............................................................................................................................. 15
5.4 Planning ...................................................................................................................................... 16
5.4.1 Quality objectives .................................................................................................................... 16
5.4.2 Quality management system planning .................................................................................... 16
5.5 Responsibility, authority and communication ............................................................................ 16
5.5.1 Responsibility and authority .................................................................................................... 16
5.5.2 Management representative ................................................................................................... 17
5.5.3 Internal communication .......................................................................................................... 18
5.6 Management review ................................................................................................................... 18
5.6.1 General .................................................................................................................................... 18
5.6.2 Review input ............................................................................................................................ 19
5.6.3 Review output.......................................................................................................................... 19
6 Resource management ...................................................................................................................... 20
6.1 Provision of resources ................................................................................................................ 21
6.2 Human resources ........................................................................................................................ 21
6.2.1 General .................................................................................................................................... 21
6.2.2 Competence, training and awareness ..................................................................................... 21
6.3 Infrastructure .............................................................................................................................. 22
6.4 Work environment...................................................................................................................... 22
7 Product realization ........................................................................................................................... 23
7.1 Planning of product realization .................................................................................................. 24
7.2 Customer-related processes ....................................................................................................... 24
7.2.1 Determination of requirements related to the product.......................................................... 24
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH Page |8
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

7.2.2 Review of requirements related to the product...................................................................... 25

7.2.3 Customer communication ....................................................................................................... 25
7.3 Design and development ............................................................................................................ 25
7.4 Purchasing................................................................................................................................... 25
7.4.1 Purchasing process .................................................................................................................. 25
7.4.2 Purchasing information ........................................................................................................... 26
7.4.3 Verification of purchased product ........................................................................................... 26
7.5 Production and service provision ............................................................................................... 26
7.5.1 Control of production and service provision ........................................................................... 26
7.5.2 Validation of processes for production and service provision ................................................ 27
7.5.3 Identification and traceability.................................................................................................. 27
7.5.4 Customer property .................................................................................................................. 28
7.5.5 Preservation of product ........................................................................................................... 29
7.6 Control of monitoring and measuring devices ........................................................................... 29
8 Measurement, analysis and improvement ...................................................................................... 31
8.1 General ....................................................................................................................................... 32
8.2 Monitoring and measurement ................................................................................................... 32
8.2.1 Customer satisfaction .............................................................................................................. 32
8.2.2 Internal audit ........................................................................................................................... 32
8.2.3 Monitoring and measurement of processes ........................................................................... 33
8.2.4 Monitoring and measurement of product............................................................................... 33
8.3 Control of nonconforming product ............................................................................................ 34
8.4 Analysis of data ........................................................................................................................... 35
8.5 Improvement .............................................................................................................................. 36
8.5.1 Continual improvement ........................................................................................................... 36
8.5.2 Corrective action...................................................................................................................... 36
8.5.3 Preventive action ..................................................................................................................... 36

REVISION A
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH Page |9
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

4 Quality management system

Related Documentation:

BS EN ISO 9001:2008 Requirement 4

Currie & Warner Ltd Quality Policy Manual

Currie & Warner Ltd Quality Procedure Manual

Currie & Warner Ltd Authorised Documents Folders

Currie & Warner Ltd Authorised Stamps Folders

Quality Control Procedures:

QCP 01 - Document control

QCP 02 - Issue and control of drawings
QCP 12 - Quality records

REVISION A E
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH P a g e | 10
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

4 Quality management system

4.1 General requirements (BUSINESS PROCESS)

Management
responsibility

Quality Policy

Continous
Improvement
Quality management system
Management responsibility
Policy, objectives, resource,
review, training, monitoring,
Competence, measurement, manual
training & procedures, market research Internal audit
awareness

Customer
related
processes

Sub-
Planning Purchasing
contract

Control of production &

service provision
Production activities Purchasing
process
Auto's, Assembly, 2nd
operations

Analysis of data Monitoring &

measurement Control of monitoring &
measuring equipment

Control of non- Identification Control of

conforming & traceability documents
product

Control of
Corrective action records
preventive Preservation of
action product

Customer
satifaction

REVISION A E
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH P a g e | 11
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

4 Quality management system

4.2 Documentation requirements

4.2.1 General
The quality system has been defined and documented in different volumes.
Volume 1.

The quality policy manual, documents the quality policy of the company, and is based on the
requirements of BS ENISO 9001:2008.

Volume 2.
The quality procedure manual is cross referenced to the quality policy manual and contains the
procedural documents which describe how policy is turned into practice.
They also demonstrate how the company considers, plans and controls its operations to
meet the customer’s specified requirements.
The procedures define the quality related records, which are maintained and analysed to assist
control of the system.

4.2.2 Quality Manual

The quality manual shall include details and the justification for any exclusions from BS EN ISO
9001:2008.
The scope of Currie & Warner’s activities shall be the manufacture of precision turned components
to customer specifications whilst specialising in technically difficult components to close tolerances
and high surface finishes.

4.2.3 Control of documents

It is Currie & Warner's policy to ensure the effective operation of the quality system, through the
control of essential company quality documents.
Controlled documents shall include:

The quality policy manual

The quality procedure manual
Drawing specifications
Product quality plans
Product component drawings
National & International standards

The documents are issued to nominated individuals and the latest issues are available at working
locations as necessary.

REVISION A E
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH P a g e | 12
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

4 Quality management system

Changes and modifications are authorised by nominated representatives prior to use.
Wherever possible the nature of the change shall be identified.
Individuals controlling the issues shall ensure that all holders have up to date information.
The system provides for the withdrawal of obsolete documents. Should they be retained for
reference only they shall be suitably identified i.e. stamped "OBSOLETE".
The review of quality documents shall be carried out by the original issuing authority, which in most
cases shall be under the direct control of the Quality Assurance Manager.

4.2.4 Control of records

Currie & Warner Ltd recognises the need to demonstrate objective evidence, to show effective
control of the product and quality system.
Documented procedures provide for the identification, computer data input, hard copy print out and
rapid retrieval of quality records.

The type of records controlled are as follows:-

Calibration records
Internal audit reports
Training records
Nonconformity reports (customer complaints / returns, internal rejects, corrective / preventive
actions)
Raw material purchase orders
Supplier rejects
Supplier approvals
Records of inspection

Records shall be retained that demonstrate full product traceability. All records shall be stored such
that they are protected from damage, loss or deterioration due to adverse environmental
conditions.
Quality records shall be retained and disposed of (including the responsibility for disposal) as per the
tables in QCP 12.
Quality records shall be made available for evaluation by customers as a demonstration of the
company’s quality controls.

REVISION A
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH P a g e | 13
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

5 Management responsibility
Related Documentation:

BS EN ISO 9001:2008 Requirement 5

Currie & Warner Ltd Quality Policy Manual

Currie & Warner Ltd Quality Procedure Manual

REVISION A E
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH P a g e | 14
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

5 Management responsibility

5.1 Management commitment

The Managing Director shall have ultimate responsibility for the quality management system of
Currie & Warner and for the quality of the products of the company.

The Managing Director shall demonstrate his commitment to the quality management system by
establishing and signing a quality policy statement, which shall be communicated to all employees
via the works notice board and at induction training. The quality policy shall include Currie &
Warner’s commitment to meeting both customer and statutory and regulatory requirements.

The Managing Director shall chair regular management system review meetings which shall include
the setting and review of quality objectives / improvement opportunities and a review of resources
in all areas.

5.2 Customer focus

Currie & Warner’s commitment to customer focus can be demonstrated via membership of the
BTMA (British Turned parts Manufacturing Association) and by the regular attendance of trade
shows.

Currie & Warner also recognises the need for the accurate determination of all customer
requirements, in order to provide complete customer satisfaction.

All customer requirements shall be reviewed prior to the acceptance of sales orders to ensure
that:

(i) Currie & Warner has a clear and unambiguous statement of the customer’s needs.

(ii) the requirements are within the current capabilities of the company.

(iii) the need for any additional skills or resources is identified.

(iv) any discrepancies are resolved with the customer’s representative before the order is
formally acknowledged.

Upon the above criteria being satisfied a written acknowledgment shall be sent to the customer.
Records of the activities relating to customer focus shall be maintained.

REVISION A
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH P a g e | 15
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

5 Management responsibility

5.3 Quality policy

Currie & Warner Ltd is committed to a quality policy, which shall ensure delivery of its products and
services "defect free and on time".

The policy of the company is to:

(i) manufacture and supply parts which fully conform to the customer's requirements,
relating to quality, reliability and delivery.

(ii) use the company's considerable experience and knowledge in the production of
repetition turned parts, to assist customers in the cost effective design and development
of both existing and new products.

(iii) ensure that suppliers of raw materials, goods and services conform to all requirements,
ensuring that Currie & Warner are provided with raw materials, goods and services of a
consistently high quality, to enable the company to meet its commitments to all
customers.

(iv) continually improve the effectiveness of the quality management system by the setting
and achieving of quality objectives / improvement opportunities within a given time
scale.

(v) maintain an adequate level of profit while ensuring that performance and reliability are
as a minimum comparable with any similar competitor.

(vi) ensure that all specified standards as well as any statutory or regulatory requirements are
strictly adhered to.

(vii) recognise that the responsibility for quality lies with all employees of the company and
hence to stimulate and encourage interest and pride in their work.

(viii) conduct periodic quality audits to ensure that all parts of the quality management system
continually conform to our quality manual and hence the requirements of ISO9001:2008.

(ix) communicate the quality policy of Currie & Warner throughout the organisation.

(x) hold regular system review meetings so as to continually review the suitability of the
quality policy and all aspects of the quality management system.

REVISION A E
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH P a g e | 16
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

5 Management responsibility

5.4 Planning
5.4.1 Quality objectives
Quality objectives and improvement opportunities shall be discussed, set and reviewed at quality
system review meetings.
A method of measurement of the improvement opportunity shall be established and data gathered.
A plan shall be formulated to achieve the desired improvement.
The objective shall continue to be monitored and the measurements taken shall be used to
demonstrate any improvement.
An improvement shall confirm that the quality objective has been achieved.
All quality objectives shall be given a time scale in which to be achieved.

5.4.2 Quality management system planning

The quality management system of Currie & Warner shall be planned so that:
(i) the documented quality manual and therefore the quality management system is in
accordance with the requirements of ISO 9001:2008.

(ii) quality objectives / improvement opportunities are set, measured, monitored, reviewed
and recorded.

(iii) any changes to the system are controlled and recorded as an amendment so that the
integrity of the system is maintained.

5.5 Responsibility, authority and communication

5.5.1 Responsibility and authority
Managing Director
The Managing Director shall have ultimate responsibility for the quality management system of
Currie & Warner and for the quality of the products of the company.
He shall ensure that the quality management system, as defined by this manual, is practiced by all
employees, is communicated throughout the organisation, and is continually reviewed to ensure its
effectiveness. He shall also ensure that any necessary training is identified and carried out.

Quality Assurance Manager

The Quality Assurance Manager is responsible to the Managing Director. He shall maintain Currie &
Warner’s documented quality management system and all inspection functions practiced within the
company including the management of suppliers.

REVISION A E
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH P a g e | 17
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

5 Management responsibility
Commercial Director
The Commercial Director is responsible to the Managing Director for the maintenance of the
company’s customer base and the order intake. He shall also be responsible for the procurement of
all raw materials.
Therefore it is the Commercial Directors responsibility to drive and develop the company.

Works Manager
The Works Manager is responsible to the Commercial Director and the Managing Director. He shall
oversee production planning. He is specifically charged with ensuring that quality aspects are not
overridden by production / delivery pressures. He is also responsible for the maintenance of the site
and all equipment.

Production Engineering Department

The Production Engineering Department is responsible to the Works Manager. They shall endeavor
to prevent / solve any potential quality concerns at the production engineering stage by applying
sound engineering techniques to machine layouts and tooling.
They are specifically charged with designing quality into the company's products thus achieving
customer satisfaction.

All Employees
All employees are responsible for:
a) adherence to working instructions.

b) continuous improvement and the achievement of product quality.

c) notification to quality control and management of any nonconformance.

5.5.2 Management representative

The management representative for Currie & Warner shall be the Quality Assurance Manager, who
has been authorised by the Managing Director to ensure that the quality management system is fully
implemented and maintained.

The Quality Assurance Manager shall:

(i) promote customer requirements to all employees throughout the organisation via the
quality manual, quality plans and when necessary verbal communication.

(ii) report the performance of the quality management system at system review
meetings.

(iii) identify any concerns or improvement opportunities to the Managing Director.

REVISION A D F G
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH P a g e | 18
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

5 Management responsibility
5.5.3 Internal communication
The major tool for internal communication shall be the quality manual.
Important items regarding the quality management system shall be displayed on the quality notice
board.
The minutes of system review meetings shall be distributed to the relevant authority.
In the event of either a system (identified during auditing) or product (identified by inspection)
nonconformity then all necessary information shall be recorded and passed to the relevant authority
as per the procedures for internal auditing (QCP 13) and the control of nonconforming product (QCP
08).

5.6 Management review

5.6.1 General
The quality management system of Currie & Warner shall be reviewed to ensure its continuing
adequacy and effectiveness, as a minimum, every 6 months.
The review meeting shall be attended by the following personnel; Managing Director,
Commercial Director, Quality Assurance Manager, Production Engineering Manager, Works
Manager and Other Designated Personnel.
The Quality Assurance Manager shall chair the meeting and anyone unable to attend shall send
apologies and any information required by the meeting agenda.
Records of the meeting shall be maintained in the form of minutes and copies passed to the relevant
authority.

REVISION A E
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH P a g e | 19
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

5 Management responsibility
5.6.2 Review input
The input of the meeting shall be in the form of an agenda which shall include, as a minimum,
the following:
Review of any follow-up actions required from the previous meeting
Review of the quality system including any changes required
Review of internal and external audits (e.g. BSI)
Review and consideration of the quality policy
Adequacy of resource in all areas
Review of corrective and preventive actions carried out and their effectiveness.
Review of Currie & Warner’s performance (both process and product)
Review of customer satisfaction / feedback
Setting of quality objectives / improvement opportunities
Review of quality objectives / improvement opportunities

5.6.3 Review output

The output of the review meeting shall be the making of decisions / carrying out of actions as
required and detailed in the minutes of the meeting.
All actions shall be carried out within designated time scale and reviewed at the next system review
meeting.

REVISION A
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH P a g e | 20
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

6 Resource management
Related Documentation:

BS EN ISO 9001:2008 Requirement 6

Currie & Warner Ltd Quality Policy Manual

Currie & Warner Ltd Quality Procedure Manual

REVISION A E
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH P a g e | 21
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

6 Resource management
6.1 Provision of resources
Resource requirements shall be determined and deployed so that :-
(i) the quality management system is not only maintained but also continually improved.
(ii) customer requirements are achieved.

The adequacy of resources in all areas shall be reviewed at management review meetings and any
deficiencies addressed by the setting of appropriate quality objectives / improvement opportunities.

6.2 Human resources

6.2.1 General
All personnel whose activities have an effect on conformity to product requirements shall have
their level of competence assessed and recorded. The assessment shall take into account :-
(i) the level of education achieved.
(ii) any training undertaken.
(iii) skill level.
(iv) experience.

6.2.2 Competence, training and awareness

Upon joining Currie & Warner all personnel shall be subjected to a company induction. A training
record shall be established which will include all relevant information regarding the individuals
ability to competently carry out their responsibilities in line with the quality management system
and all customer requirements. The training record shall include education, training, relevant skills
and experience.
Should a need for further training be identified either immediately, at management review meetings
or at any other time during the employment of an individual then a program shall be agreed.
A Training Manager shall be appointed who shall be responsible for:
(i) maintaining all records related to competence, awareness and training.
(ii) supervising the company’s apprenticeship scheme.
(iii) evaluating the effectiveness of all training activities.
Operators shall be given on-going training after first off inspection but before the machine runs to
ensure that they are fully aware of the quality / customer requirements of individual parts.

REVISION A E
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH P a g e | 22
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

6 Resource management
6.3 Infrastructure
The infrastructure requirements of Currie & Warner shall be assessed, provided and maintained so
that customer requirements can be strictly adhered to.
The factory building and offices shall be maintained so that a suitable environment is provided at all
times for both employees and product including the storage of product. This shall be the
responsibility of the Works Engineer.

All manufacturing equipment (e.g. mutli-spindle auto lathes, cleaning plants, swarf plants, heat-
treatment plant, heating systems, compressors, etc) shall be subjected to ongoing maintenance. This
shall be the responsibility of the Works Engineer who shall delegate the work to either C&W’s
maintenance department (priority of work shall be advised by the Production Director) or to
subcontractors depending on the nature of the work to be carried out. All maintenance of
manufacturing equipment shall be recorded.
The Managing Director shall be responsible for the computer system of C&W. This shall include
upgrades, the provision of suitable programs and system backups.

All supporting services to the C&W business i.e. subcontracted transportation, telecommunications,
the site security system, subcontracted site cleaning, etc. shall be continually reviewed by the
management team of C&W for their continuing suitability and effectiveness. Any outsourced
warehousing shall be the responsibility of the Sales Manager and shall be controlled by the
computer system.

6.4 Work environment

Currie & Warner shall maintain a working environment conducive to the production of components
that fulfill all customer requirements.
The main criteria to achieve a suitable working environment shall be:
(i) temperature.
(ii) level of light suitable for operating machines and monitoring and measuring product.
(iii) housekeeping of a high standard.
(iv) the provision of suitable protection e.g. machine guarding, safety glasses, ear plugs,
gloves, overalls etc.

The working environment of C&W shall be continually reviewed by the management team of C&W
for its continuing suitability and effectiveness. This shall be demonstrated by carrying out site audits
as part of the ISO 14001 system.

REVISION A D
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH P a g e | 23
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

7 Product realization
Related Documentation:

BS EN ISO 9001:2008 Requirement 7

Currie & Warner Ltd Quality Policy Manual

Currie & Warner Ltd Quality Procedure Manual

Quality Control Procedures:

QCP 03 – Process Control

QCP 04 – The assessment of subcontractors
QCP 07 – Calibration
QCP 11 – Packaging, preservation & storage of product

REVISION A E
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH P a g e | 24
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

7 Product realization
7.1 Planning of product realization
As a minimum requirement all goods that may have an influence on the company’s finished product
quality, which are primarily brass & steel rod, are inspected for type, quantity and transit damage.

Product is controlled during manufacture, at firstly carrying out a 1st-off Inspection of 6 samples
before the machine is allowed to run.

Our policy of operator control is achieved by production personnel carrying out and recording in-
process inspection of 6 components (1 per spindle). This is carried out, as a minimum, every hour
with reference to written instructions.

At the end of the production run a last-off inspection of 6 samples is carried out by inspection
personnel.
The final inspection of the product is carried out by inspection personnel, to ascertain conformity to
specified requirements and is achieved with reference to a specific customer purchase order, or
works order specification, together with other inspection verification documents.

All Inspection activities are controlled by the company’s computer system. Inspection data is kept on
computer, from which associated data can be traced.
It is the company’s policy to maintain records of all inspection and tests as evidence of quality
assurance acceptance.

7.2 Customer-related processes

7.2.1 Determination of requirements related to the product
The company recognises the need for accurate knowledge of a customer’s specified requirements, in
order to provide complete customer satisfaction.

A review of customer requirements is carried out prior to acceptance of sales orders. This will
include requirements for delivery and post-delivery activities (e.g. completing part shipments,
returning packaging materials such as plastic containers) and any statutory and regulatory
requirements related to the product.

REVISION A B
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH P a g e | 25
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

7 Product realization
7.2.2 Review of requirements related to the product
Currie & Warner Ltd accepts that it has a responsibility to make sure it has a clear and unambiguous
statement of the customer’s requirements.

Contracts are defined as the company’s written acknowledgment to the customer.

These contracts are reviewed to ensure that they are within the current capabilities of the company,
or whether additional skills and resources will be required to meet the obligations of the company.
Any subsequent changes to the contract by the customer shall result in an amended
acknowledgment being raised.

When orders have been received their contents are reviewed, and any differences are resolved with
the customer’s representative before orders are formally acknowledged.
The activities relating to contract review are recorded and maintained on file.

7.2.3 Customer communication

Communication with customers takes place via a variety of methods including direct contact during
visits, post, fax, electronic mail and telephone. The methods of communication are used to
determine product information and details of enquiries, schedules, contracts and contract
amendments. Communications with customers will also provide feedback on supplied products
including any complaints.

7.3 Design and development

Design is excluded from the activities of Currie & Warner as all manufactured parts are produced to
a customer specification.

7.4 Purchasing
7.4.1 Purchasing process
The company’s policy is to purchase goods and services that are controlled to assure conformance
with specified requirements.

All procurement documents are systematically prepared and reviewed so that all the technical and
quality requirements necessary to ensure the quality of items and materials, are clearly specified.

The company’s policy shall be to purchase from C&W approved suppliers who have been selected
and evaluated to ensure any supplied product that contributes in any way towards the quality of the
final product is supplied in accordance to C&W’s requirements.

REVISION A
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH P a g e | 26
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

7 Product realization
C&W’s criteria for selection, evaluation and re-evaluation of all suppliers may be based on historical
evidence of performance, or on a formal and on-going assessment of their quality system by the
Quality Assurance Manager. The re-evaluation shall be carried out every 3 months via the approved
suppliers list (which is controlled by the Purchaser) and annually at the quality management review.
Where, as a matter of expediency, it is not possible to purchase from an approved supplier, a
temporary approval may be granted for one consignment.
In these circumstances additional receiving inspection and monitoring shall be used.
Any requirement for subcontracted turned parts shall be at the discretion of the Sales Manager, who
may choose to seek advice from the Quality Assurance Manager.

7.4.2 Purchasing information

All purchase orders shall give an accurate description of the product to be purchased including any
specific product or system requirements.
All purchase orders shall be reviewed and countersigned by a C&W Director or the General Manager.

7.4.3 Verification of purchased product

Whilst Currie & Warner Ltd follows a policy of purchasing goods and services from approved
suppliers, a level of goods inwards inspection is adopted corresponding to the level of confidence we
have in the supplier.
As a minimum requirement all goods that may have an influence on the company’s finished product
quality, which is primarily brass rod, shall be inspected for type, quantity and transit damage.
The company will not release incoming product for use until it has been inspected or otherwise
verified.
In the event of purchased items requiring verification by C&W or C&W’s customer at the
subcontractor’s premises then this information shall be specified on the purchasing documents.

7.5 Production and service provision

7.5.1 Control of production and service provision
Currie & Warner Ltd is acutely aware, of the need to plan its manufacture around customers JIT
requirements.
To assist in planning to meet these manufacturing demands, the company makes full use of its
computer system for all production provision and development of production schedules.
Production schedules are implemented through internal component drawings, quality plans, tooling
layouts and route cards.

REVISION A D
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH P a g e | 27
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

7 Product realization
Manufacturing supervisors, are responsible for ensuring that, the working environment is conducive
to producing work of the required standard.
Production engineers who are well qualified and trained, are charged with the responsibility to
"engineer quality into the companies product" at the earliest and every stage.
All work instructions in the form of internal component drawings, tooling layouts, tool drawings, and
special gauge drawings are produced using CAD workstations - specifically AutoCad.
The internal component drawings are a reproduction of the customer’s drawings and issue and are a
controlled document.
While management is responsible for planning quality into our products, by ensuring materials and
resources in the form of monitoring and measuring devices are available, the individual operator is
responsible for the quality of his work and carrying out the monitoring and measuring.
To assist our workforce in obtaining the standard required, they are provided with written
instructions in the form of production schedules, tooling layouts, quality plans and route cards.
The efforts of the production operatives to monitor and measure, is supported by an independent
inspection function.
This function is not designed to relieve the operators of their responsibility to control the quality of
their own work, but to verify that the monitoring and measuring activities are effective.
Currie & Warner recognises the need to carry out suitable maintenance on all equipment having a
direct bearing on the finished product so as to ensure continuing process capability.
Servicing is excluded from the activities of Currie & Warner at present because the components are
manufactured to customer specifications and any servicing requirements of finished customer
articles are normally carried out by the customer.

7.5.2 Validation of processes for production and service provision

Special processes are excluded because there are no processes in use at Currie & Warner where the
resulting product cannot be verified by subsequent monitoring and measuring.

7.5.3 Identification and traceability

It is the policy of Currie & Warner Ltd, to provide systems for product identification and traceability.
To achieve this, the company has introduced a fully computerised system with data entry at various
points in the manufacturing process.
Materials that are held in the raw material stores are identified by labelling which details product
type, source of supply and inspection status.

REVISION A
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH P a g e | 28
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

7 Product realization
During work in progress, the job is controlled and identified by the internal works order no.,
individual route cards on every container of product and computer controls.
This computer control, enables constant "live" monitoring of the customers product at all stages, to
ensure delivery targets are met.
All of Currie & Warner's products are traceable, through the route card no. and inspection report
no., which appear on every box of product, back to an individual delivery of material and hence
source of supply.
All traceability, material supply, production and inspection data is held on computer.
Currie & Warner Ltd recognises the need to indicate the monitoring and measurement status of
products at all stages, to ensure that a verification stage is not missed, nor unnecessarily repeated.
Goods received into the company are not released for use until they have been verified as
conforming to requirements and the necessary labeling and documentation have been completed.
During production, inspection status is indicated by the inspectors stamp against the appropriate
inspection stage on the route card.
Data entry into the computer system at each operation, also identifies to the system the stage
reached and inspection status of every container of work.
The status of products released after final inspection for storage or despatch to customers is also
indicated by the "PASSED FINAL" identification on the route card.
At any stage nonconforming product is identified with a red label attached to the route card and by
data on the computer system.
It is the company’s policy to maintain records of all inspection and tests as evidence of quality
assurance acceptance.

7.5.4 Customer property

Any material or components supplied by a customer for inclusion in / or with the product supplied
by Currie & Warner Ltd, will be inspected at goods inwards.
A request by a customer for additional receiving inspection or testing to be carried out, will be
clarified at the time when customer related processes are reviewed and any necessary written
instructions issued.
Before being released to a storage area, "free issue" items are identified as "purchaser supplied
material" with the customer’s name and product type, to safeguard against unauthorised use or
improper disposal.

REVISION A
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH P a g e | 29
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

7 Product realization
The company understands that, whilst such items do not pass into Currie & Warner's ownership, we
have complete responsibility for controlling their storage, handling and use, before such items are
returned to the customer.
If at any time such "free issue" items are found to be damaged or not suitable for their intended use,
the customer shall be informed immediately and further instructions requested.

7.5.5 Preservation of product

The company recognises the need for the protection and preservation of product quality, and
emphasis is placed on correct handling, storage, packaging and delivery methods.
Currie & Warner Ltd has a particular desire, to move in the direction of packaging and transit
materials, which are regarded as environmentally friendly in the manner in which they can be
disposed of by the customer after use.
Component handling at all stages of production and packing is considered vital, particularly with
respect to the delicate nature of the company’s products.
The correct handling of products includes the use of suitable containers and packaging, from goods
receiving, to formally handing the product over to the customer. This includes suitable identification,
labeling and accompanying documentation.
Identification of product boxes at the packing stage is crucial to maintaining the company’s
traceability and shall include both customers data and the company’s data.
The company provides suitable storage areas relevant to the needs for preservation, safety, length
of time in stores and ready access.

7.6 Control of monitoring and measuring devices

The monitoring and measurement system of Currie & Warner Ltd, is designed to show that the
accuracy of all inspection, monitoring and measuring equipment, is suitable for its own particular
use and will ensure the conformity of product to determined requirements.
As a minimum, all equipment used to verify product conformance to process requirements shall
be included in the system. All monitoring and measuring activity shall have traceability to
National and / or International standards.
This is achieved, by ensuring that the primary devices or equipment used for in-house calibration,
are certified by an approved laboratory. Any equipment that cannot be calibrated in-house shall be
sent to an external approved laboratory.

REVISION A
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH P a g e | 30
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

7 Product realization
All equipment shall be identified and given a unique record, which is created and maintained on
computer. The record shall include the allowable usage of the equipment, the capability of its use,
its traceability to known standards (if applicable) and the number of days that the particular piece of
equipment has been in use.
An allowed usage frequency shall be established for each piece of monitoring and measurement
equipment based on experience and historic data accumulated over a number of years.
A recall system generated from computer records shall be operated to ensure that equipment is re-
calibration once the due date has been reached.
All monitoring and measuring equipment shall be handled with the utmost care.
In the event of any monitoring and measuring equipment being damaged it shall be immediately re-
calibrated and appropriate actions carried out as necessary (this may include readjustments and if
necessary the removal of the equipment from the system).
In the event of any product being manufactured whilst using monitoring and measurement
equipment that is subsequently proved to not conform to its particular calibration requirement, then
the product shall be reassessed using conforming equipment.
Records shall be maintained of the results of all calibration and verification.

REVISION A
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH P a g e | 31
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

8 Measurement, analysis and improvement

Related Documentation:

BS EN ISO 9001:2008 Requirement 8

Currie & Warner Ltd Quality Policy Manual

Currie & Warner Ltd Quality Procedure Manual

Quality Control Procedures:

QCP 05 – First / last off inspection (ISIR)

QCP 06 – Process & final inspection
QCP 08 – Control of nonconforming product
QCP 09 – Corrective action
QCP 10 – Preventative action
QCP 13 – Internal auditing

REVISION A E
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH P a g e | 32
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

8 Measurement, analysis and improvement

8.1 General
Currie & Warner shall plan and implement all monitoring, measurement, analysis and
improvement processes so that:
a) conformity of product to agreed customer requirements is demonstrated.
b) conformity of the quality management system to ISO9001:2008 is maintained (via audits
and management review).
c) improvements to the effectiveness of the quality management system are ongoing so as
to increase the capability of C&W to consistently meet customer requirements.

Product conformity shall be demonstrated via goods inwards, first off, in-process, process, final and
last off inspections. Where felt appropriate by the Managing Director, production engineering or the
Quality Assurance Manager, or where the customer specifies as part of the contract, quality control
measures shall include capability studies, SPC and statistically based sampling plans.

8.2 Monitoring and measurement

8.2.1 Customer satisfaction
It is the policy of Currie & Warner to achieve total customer satisfaction. This shall be defined as
the meeting of, as a minimum, all customer requirements. Customer satisfaction shall be
monitored via the customer feedback file. This shall comprise of:
Customer correspondence (E-mail, Fax, letters, etc.)
Repeat orders
Visit reports
Customer complaints
The customer feedback file (½ the information is kept in the quality department and ½ in the sales
office) shall be reviewed by the Sales Manager, as a minimum, every 6 months. All findings shall be
made available at quality review meetings.

8.2.2 Internal audit

To determine whether the quality management system of Currie & Warner continually conforms to
the requirements established by Currie & Warner and hence to the requirements of BSENISO
9001:2008, a program of internal audits shall be conducted.
The program shall ensure that as a minimum, all processes and areas are audited once per annum.

REVISION A D E
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH P a g e | 33
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

8 Measurement, analysis and improvement

During quality management review meetings which shall be held, as a minimum, twice per annum,
audit results of the previous 6 months shall be taken into account and if considered necessary audit
frequencies amended.
The scope and frequency of audits shall be defined on computer generated audit plans and
schedules.
The audit program shall be carried out by personnel who are fully aware of the requirements of
BSENISO 9001:2008 and who have no direct involvement in the process or area that they are
assigned to audit.
The details of conducting and reporting audits shall be defined in a documented procedure (QCP 13 -
procedure for internal quality audits).
In the event of an audit nonconformity the root cause of the problem shall be identified. The
supervisor responsible for the particular process or area concerned shall carry out any necessary
corrections and corrective and / or preventive actions to remedy the problem. The audit result shall
be entered onto computer, which will automatically update the schedule such that a repeat audit
shall be required during the next calendar month. The follow up audit shall verify the success of the
remedial actions taken.

8.2.3 Monitoring and measurement of processes

It is the policy of Currie & Warner to monitor all the processes which make up the quality
management system (shown in 4.1 - general requirements)
It is the policy of Currie & Warner to measure, where possible, the processes which make up the
quality management system. Measurements of the processes shall be undertaken by the use of
monitoring and measuring devices and where deemed necessary by either the Quality Assurance
Manager, Production Engineering or the customer the use of statistical techniques.

All process monitoring and measuring shall be achieved by the use of internal audits, verification
plans (e.g. Quality objectives / improvement opportunities), statistical techniques and
monitoring and measuring devices. All monitoring and measuring of processes shall be carried
out by competent personnel and shall be reviewed during quality review meetings.
In the event of product nonconformity, then the process attributed to the nonconformity shall be
subject to corrective action to ensure future conformity of the product.

8.2.4 Monitoring and measurement of product

It is the policy of Currie & Warner to monitor and measure all product so as to ensure that customer
requirements are achieved. Monitoring and measuring shall be carried out at every stage, which
affects the quality of the finished product.

REVISION A E
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH P a g e | 34
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

8 Measurement, analysis and improvement

All goods that have an influence on finished product quality, which is primarily brass and steel rod,
shall be inspected for type, quantity and transit damage. No incoming product shall be released for
use until it has been inspected or otherwise verified.

It is the policy of Currie & Warner to control product during manufacture. Customers order
quantities shall be broken down into runs. Each production run shall be subjected to 1st-off (before
the machine is allowed to run) and last-off inspection by a member of the quality department.

In-process inspection shall be carried out by production personnel. Product shall be inspected with
reference to written instructions (i.e. a drawing and quality plan) and results recorded.

Final inspection of the product, to ascertain conformity to specified requirements, shall be carried
out (with reference to the quality plan) by inspection personnel. Product shall not be released for
despatch (unless agreed with the customer via the concession procedure) until final inspection has
confirmed that the product meets requirements.

Records of all monitoring and measuring activities shall be maintained and entered onto the
computer system. Records shall include the company clock number of the individual who performed
the inspection activity.

8.3 Control of nonconforming product

Currie & Warner shall ensure that all nonconforming material and product is identified and
whenever possible isolated in a designated quarantine area. The identification shall include
nonconformance details and where applicable, reference to a nonconformance document (e.g.
NCR report).
The controls and authorities relative to the disposal of nonconforming material and product shall be
detailed in procedures (e.g. QCP 08 - Procedure for the control of nonconforming parts & material).

Currie & Warner shall ensure that in cases of nonconforming product a corrective and preventive
action (where appropriate) is carried out to prevent any future reoccurrence.

REVISION A B
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH P a g e | 35
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

8 Measurement, analysis and improvement

Existing nonconforming product shall be disposed of by either sorting the parts, reworking the parts,
gaining a customer concession or if either of the former is not viable, then by scrapping the product
concerned.

Any concessions requested of a customer shall be agreed in writing before any despatch action is
instigated.

Any product that is reworked shall be subjected to the next stage of inspection (either process or
final inspection) to demonstrate that the components have been successfully rectified to meet
requirements.

Any material that is discovered to be nonconforming after production has commenced (e.g.
subsurface defect) shall result in both the material and any product made from the material being
quarantined for further disposition. Should the nonconformity be discovered after product has been
despatched then the Quality Assurance Manager and the Managing Director shall debate the effects
of the nonconformity on the product and if necessary the customer shall be informed.

Records of nonconformity's shall be maintained which shall include the nature of the nonconformity
and any consequential corrective and preventive actions.

8.4 Analysis of data

All data gathered from the monitoring and measuring activities of Currie & Warner shall be
analysed during quality review meetings. The data shall be used to determine:
a) the effectiveness of the quality management system by identifying both weak and strong
areas.
b) opportunities for improvements to be made (i.e. the areas where a weakness has been
detected).
c) areas where preventive actions are required.
The data shall also be used to determine customer satisfaction and the performance of suppliers.

REVISION A
 Currie & Warner Limited
The Specialists in Precision Turned Parts
Registered Office:
Summer Hill Works, Powell Street, Birmingham, B1 3DH P a g e | 36
Telephone: +44 (0) 121 236 8986 - Fax: +44 (0) 121 236 7201
Email: [email protected]
Website: www.curriewarner.com

Registered in England No. 128554

VOLUME 1 – QUALITY POLICY MANUAL

8 Measurement, analysis and improvement

8.5 Improvement
8.5.1 Continual improvement
It is the policy of Currie & Warner to continually improve the effectiveness of the quality
management system. Improvements shall be shown and recorded in the minutes of quality review
meetings and quality management reviews. Opportunities for improvement shall be discussed and
implemented during quality review meetings and at the quality management review. Areas for
improvement shall be highlighted on the meeting agenda and recorded in the minutes.

8.5.2 Corrective action

Currie & Warner shall seek to eliminate all defects, errors and / or nonconformities by the
implementation of corrective action. The primary aim of corrective action shall be the elimination of
the recurrence of defects, errors and failures. All nonconformities shall be reviewed, the cause
determined and action implemented to prevent recurrence.
Records of corrective actions shall be maintained.
Corrective actions taken and their effectiveness shall be reviewed at quality review meetings.
Any procedural changes shall be documented.

8.5.3 Preventive action

Currie & Warner shall seek to eliminate the causes of all defects, errors and / or nonconformities by
the implementation of preventive action. The primary aim of preventive action shall be to prevent
the occurrence of defects, errors and failures in the first instance. Potential nonconformities shall be
determined and action implemented to prevent occurrence.
Records of preventive actions shall be maintained.
Preventive actions taken and their effectiveness shall be reviewed at quality review meetings.
Any procedural changes shall be documented.

REVISION A E