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Total Quality Management - Lecture Notes, Study Material and Important Questions, Answers

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4K views8 pages

Total Quality Management - Lecture Notes, Study Material and Important Questions, Answers

All Topics with neat figure(Diagram) and Explanation. Important Questions and answers. Study Online / Download as PDF format. Total Quality Management - Lecture Notes, Study Material and Important Questions, Answers.

Uploaded by

M.V. TV
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Total Quality Management

Subject : Total Quality Management


INTRODUCTION
1. Quality Management - Answer (click here)
2. Various dimensions of quality with examples - Answer (click here)
3. Deming’s Philosophy - Answer (click here)
4. Quality Planning - Answer (click here)
5. The barriers to TQM implementation and Deming Philosophy - Answer
(click here)
6. Evolution of quality - Answer (click here)
7. Basic concepts, principles, barriers and benefits of Total Quality
Management (TQM) - Answer (click here)
8. Important Questions and Answers: Quality Management - Answer (click
here)

TQM PRINCIPLES
1. Quality Management - Answer (click here)
2. Various dimensions of quality with examples - Answer (click here)
3. Deming’s Philosophy - Answer (click here)
4. Quality Planning - Answer (click here)
5. The barriers to TQM implementation and Deming Philosophy - Answer
(click here)
6. Evolution of quality - Answer (click here)
7. Basic concepts, principles, barriers and benefits of Total Quality
Management (TQM) - Answer (click here)
8. Important Questions and Answers: Quality Management - Answer (click
here)
9. Leadership - Answer (click here)
10. Quality Council - Answer (click here)
11. Seven Steps to Strategic Quality Planning - Answer (click here)
12. Quality Statements - Answer (click here)
13. Customer Satisfaction - Answer (click here)
14. Tebouls Model of customer satisfication - Answer (click here)
15. Customer Retention - Answer (click here)
16. Motivation Concept of Motivation - Answer (click here)
17. Theories of Motivation - Answer (click here)
18. Herzberg’s Two Factor Theory - Answer (click here)
19. Empowerment - Answer (click here)
20. Job Enrichment Vs Job Empowerment - Answer (click here)
21. Teams - Answer (click here)
22. Characteristics of Successful Teams - Answer (click here)
23. Stages of Team Development - Answer (click here)
24. Recognition and Reward - Answer (click here)
25. Importance of Performance Appraisals - Answer (click here)
26. Benefits of Employee Involvement - Answer (click here)
27. The PDCA Cycle - Answer (click here)
28. 5-S: Housekeeping - Answer (click here)
29. Kaizen - Answer (click here)
30. Supplier Partnership - Answer (click here)
31. Partnering - Answer (click here)
32. Supplier Selection - Answer (click here)
33. Supplier Rating - Answer (click here)
34. Aspects of Employee Involvement - Answer (click here)
35. Intrinsic Vs Extrinsic Rewards - Answer (click here)
36. Customer complaints (feedback) - Answer (click here)
37. Continuous Process Improvement (CPI) - Answer (click here)
38. Important Questions and Answers: Total Quality Management (TQM)
Principles - Answer (click here)

TQM TOOLS AND TECHNIQUES I


1. Quality Management - Answer (click here)
2. Various dimensions of quality with examples - Answer (click here)
3. Deming’s Philosophy - Answer (click here)
4. Quality Planning - Answer (click here)
5. The barriers to TQM implementation and Deming Philosophy - Answer
(click here)
6. Evolution of quality - Answer (click here)
7. Basic concepts, principles, barriers and benefits of Total Quality
Management (TQM) - Answer (click here)
8. Important Questions and Answers: Quality Management - Answer (click
here)
9. Leadership - Answer (click here)
10. Quality Council - Answer (click here)
11. Seven Steps to Strategic Quality Planning - Answer (click here)
12. Quality Statements - Answer (click here)
13. Customer Satisfaction - Answer (click here)
14. Tebouls Model of customer satisfication - Answer (click here)
15. Customer Retention - Answer (click here)
16. Motivation Concept of Motivation - Answer (click here)
17. Theories of Motivation - Answer (click here)
18. Herzberg’s Two Factor Theory - Answer (click here)
19. Empowerment - Answer (click here)
20. Job Enrichment Vs Job Empowerment - Answer (click here)
21. Teams - Answer (click here)
22. Characteristics of Successful Teams - Answer (click here)
23. Stages of Team Development - Answer (click here)
24. Recognition and Reward - Answer (click here)
25. Importance of Performance Appraisals - Answer (click here)
26. Benefits of Employee Involvement - Answer (click here)
27. The PDCA Cycle - Answer (click here)
28. 5-S: Housekeeping - Answer (click here)
29. Kaizen - Answer (click here)
30. Supplier Partnership - Answer (click here)
31. Partnering - Answer (click here)
32. Supplier Selection - Answer (click here)
33. Supplier Rating - Answer (click here)
34. Aspects of Employee Involvement - Answer (click here)
35. Intrinsic Vs Extrinsic Rewards - Answer (click here)
36. Customer complaints (feedback) - Answer (click here)
37. Continuous Process Improvement (CPI) - Answer (click here)
38. Important Questions and Answers: Total Quality Management (TQM)
Principles - Answer (click here)
39. Seven tools of quality - Answer (click here)
40. New Seven management Tools - Answer (click here)
41. Management Tool: Affinity Diagram - Answer (click here)
42. Management Tool: Relations Diagram - Answer (click here)
43. Management Tool: Tree Diagram - Answer (click here)
44. Management Tool: Matrix Diagram - Answer (click here)
45. Matrix Data Analysis Diagram - Answer (click here)
46. Management Tool: Arrow Diagram - Answer (click here)
47. Six Sigma - Answer (click here)
48. Benchmarking - Answer (click here)
49. Failure Mode and Effects Analysis - Answer (click here)
50. Important Questions and Answers: Total Quality Management Tools &
Techniques - Answer (click here)
51. The seven traditional tools of quality - Answer (click here)
52. New management tools - Answer (click here)
53. Types of Benchmarking - Answer (click here)
54. Failure modes and effects analysis (FMEA) - Answer (click here)
55. Timing of FMEA - Answer (click here)
56. Benchmarking process - Answer (click here)

TQM TOOLS AND TECHNIQUES II


1. Quality Management - Answer (click here)
2. Various dimensions of quality with examples - Answer (click here)
3. Deming’s Philosophy - Answer (click here)
4. Quality Planning - Answer (click here)
5. The barriers to TQM implementation and Deming Philosophy - Answer
(click here)
6. Evolution of quality - Answer (click here)
7. Basic concepts, principles, barriers and benefits of Total Quality
Management (TQM) - Answer (click here)
8. Important Questions and Answers: Quality Management - Answer (click
here)
9. Leadership - Answer (click here)
10. Quality Council - Answer (click here)
11. Seven Steps to Strategic Quality Planning - Answer (click here)
12. Quality Statements - Answer (click here)
13. Customer Satisfaction - Answer (click here)
14. Tebouls Model of customer satisfication - Answer (click here)
15. Customer Retention - Answer (click here)
16. Motivation Concept of Motivation - Answer (click here)
17. Theories of Motivation - Answer (click here)
18. Herzberg’s Two Factor Theory - Answer (click here)
19. Empowerment - Answer (click here)
20. Job Enrichment Vs Job Empowerment - Answer (click here)
21. Teams - Answer (click here)
22. Characteristics of Successful Teams - Answer (click here)
23. Stages of Team Development - Answer (click here)
24. Recognition and Reward - Answer (click here)
25. Importance of Performance Appraisals - Answer (click here)
26. Benefits of Employee Involvement - Answer (click here)
27. The PDCA Cycle - Answer (click here)
28. 5-S: Housekeeping - Answer (click here)
29. Kaizen - Answer (click here)
30. Supplier Partnership - Answer (click here)
31. Partnering - Answer (click here)
32. Supplier Selection - Answer (click here)
33. Supplier Rating - Answer (click here)
34. Aspects of Employee Involvement - Answer (click here)
35. Intrinsic Vs Extrinsic Rewards - Answer (click here)
36. Customer complaints (feedback) - Answer (click here)
37. Continuous Process Improvement (CPI) - Answer (click here)
38. Important Questions and Answers: Total Quality Management (TQM)
Principles - Answer (click here)
39. Seven tools of quality - Answer (click here)
40. New Seven management Tools - Answer (click here)
41. Management Tool: Affinity Diagram - Answer (click here)
42. Management Tool: Relations Diagram - Answer (click here)
43. Management Tool: Tree Diagram - Answer (click here)
44. Management Tool: Matrix Diagram - Answer (click here)
45. Matrix Data Analysis Diagram - Answer (click here)
46. Management Tool: Arrow Diagram - Answer (click here)
47. Six Sigma - Answer (click here)
48. Benchmarking - Answer (click here)
49. Failure Mode and Effects Analysis - Answer (click here)
50. Important Questions and Answers: Total Quality Management Tools &
Techniques - Answer (click here)
51. The seven traditional tools of quality - Answer (click here)
52. New management tools - Answer (click here)
53. Types of Benchmarking - Answer (click here)
54. Failure modes and effects analysis (FMEA) - Answer (click here)
55. Timing of FMEA - Answer (click here)
56. Benchmarking process - Answer (click here)
57. TQM Tools And Techniques - Answer (click here)
58. Quality Function Deployment - Answer (click here)
59. Taguchi’s Quality Loss Function - Answer (click here)
60. Maintenance development stages - Answer (click here)
61. Total Productive Maintenance - Answer (click here)
62. Quality costs - Answer (click here)
63. Voice of the customer - Answer (click here)
64. Design of FMEA document - Answer (click here)
65. Different types of needs - Answer (click here)
66. Major benefits of quality function deployment (QFD) - Answer (click here)
67. Quality circles - Answer (click here)
68. Organisational structure - Answer (click here)
69. Important Questions and Answers: Total Quality Management Tools and
Techniques - Answer (click here)

QUALITY SYSTEMS
1. Quality Management - Answer (click here)
2. Various dimensions of quality with examples - Answer (click here)
3. Deming’s Philosophy - Answer (click here)
4. Quality Planning - Answer (click here)
5. The barriers to TQM implementation and Deming Philosophy - Answer
(click here)
6. Evolution of quality - Answer (click here)
7. Basic concepts, principles, barriers and benefits of Total Quality
Management (TQM) - Answer (click here)
8. Important Questions and Answers: Quality Management - Answer (click
here)
9. Leadership - Answer (click here)
10. Quality Council - Answer (click here)
11. Seven Steps to Strategic Quality Planning - Answer (click here)
12. Quality Statements - Answer (click here)
13. Customer Satisfaction - Answer (click here)
14. Tebouls Model of customer satisfication - Answer (click here)
15. Customer Retention - Answer (click here)
16. Motivation Concept of Motivation - Answer (click here)
17. Theories of Motivation - Answer (click here)
18. Herzberg’s Two Factor Theory - Answer (click here)
19. Empowerment - Answer (click here)
20. Job Enrichment Vs Job Empowerment - Answer (click here)
21. Teams - Answer (click here)
22. Characteristics of Successful Teams - Answer (click here)
23. Stages of Team Development - Answer (click here)
24. Recognition and Reward - Answer (click here)
25. Importance of Performance Appraisals - Answer (click here)
26. Benefits of Employee Involvement - Answer (click here)
27. The PDCA Cycle - Answer (click here)
28. 5-S: Housekeeping - Answer (click here)
29. Kaizen - Answer (click here)
30. Supplier Partnership - Answer (click here)
31. Partnering - Answer (click here)
32. Supplier Selection - Answer (click here)
33. Supplier Rating - Answer (click here)
34. Aspects of Employee Involvement - Answer (click here)
35. Intrinsic Vs Extrinsic Rewards - Answer (click here)
36. Customer complaints (feedback) - Answer (click here)
37. Continuous Process Improvement (CPI) - Answer (click here)
38. Important Questions and Answers: Total Quality Management (TQM)
Principles - Answer (click here)
39. Seven tools of quality - Answer (click here)
40. New Seven management Tools - Answer (click here)
41. Management Tool: Affinity Diagram - Answer (click here)
42. Management Tool: Relations Diagram - Answer (click here)
43. Management Tool: Tree Diagram - Answer (click here)
44. Management Tool: Matrix Diagram - Answer (click here)
45. Matrix Data Analysis Diagram - Answer (click here)
46. Management Tool: Arrow Diagram - Answer (click here)
47. Six Sigma - Answer (click here)
48. Benchmarking - Answer (click here)
49. Failure Mode and Effects Analysis - Answer (click here)
50. Important Questions and Answers: Total Quality Management Tools &
Techniques - Answer (click here)
51. The seven traditional tools of quality - Answer (click here)
52. New management tools - Answer (click here)
53. Types of Benchmarking - Answer (click here)
54. Failure modes and effects analysis (FMEA) - Answer (click here)
55. Timing of FMEA - Answer (click here)
56. Benchmarking process - Answer (click here)
57. TQM Tools And Techniques - Answer (click here)
58. Quality Function Deployment - Answer (click here)
59. Taguchi’s Quality Loss Function - Answer (click here)
60. Maintenance development stages - Answer (click here)
61. Total Productive Maintenance - Answer (click here)
62. Quality costs - Answer (click here)
63. Voice of the customer - Answer (click here)
64. Design of FMEA document - Answer (click here)
65. Different types of needs - Answer (click here)
66. Major benefits of quality function deployment (QFD) - Answer (click here)
67. Quality circles - Answer (click here)
68. Organisational structure - Answer (click here)
69. Important Questions and Answers: Total Quality Management Tools and
Techniques - Answer (click here)
70. ISO 9000 STANDARDS - Answer (click here)
71. Need of Quality system - Answer (click here)
72. ISO 9000:2000 Quality Systems - Answer (click here)
73. Need for ISO 9000- ISO 9000-2000 Quality System - Answer (click here)
74. QS 9000 – ISO 14000 – Requirements - Answer (click here)
75. ISO 9000 Documentation and Documentation Hierarchy - Answer (click
here)
76. Clauses in ISO 9001 - Answer (click here)
77. ISO 14000 - Environmental Management systems - Answer (click here)
78. Processes of Software Quality Management - Answer (click here)
79. Cost of Quality - Answer (click here)
80. Concepts and Benefits of ISO 14000 - Answer (click here)
81. Important Questions and Answers: Quality Systems - Answer (click here)

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