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Password Reset NVR and DVR Via Local GUI v2

This document provides instructions for resetting passwords on Hikvision cameras, NVRs, and DVRs via a local GUI. It details finding a hidden button to bring up a password reset box, contacting tech support for a secure code, and entering a new username and password.

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EleA.Zar
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616 views2 pages

Password Reset NVR and DVR Via Local GUI v2

This document provides instructions for resetting passwords on Hikvision cameras, NVRs, and DVRs via a local GUI. It details finding a hidden button to bring up a password reset box, contacting tech support for a secure code, and entering a new username and password.

Uploaded by

EleA.Zar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Title: Password Reset Procedure via Local GUI Version: V2.

0 Date: 0
Product: Cameras/NVRs/DVRs Page: 1 of 2
Action Required: None, Information Only

Summary
To ensure the highest level of protection, as well as to provide more compatibility and stability, Hikvision has introduced a
Password reset hidden button on the login screen.

Procedure
Right click anywhere on the screen to bring up the device login window, on the lower left corner of the login window is a
hidden button; double click to bring up the restore default password box.

The complete serial number and system date and time must be provided to the Hikvision USA tech support team. Please
visit our technical support website at http://tech.hikvisionusa.com/password-reset/ and fill out password reset request form.
Customer can also send an email request to [email protected].

Hikvision Tech Support will provide multiple secure codes. Secure codes are date specific.
Input the correct secure code and click the OK button. The correct code will match the system date.

© 2017 Hikvision USA Inc. All Rights Reserved.


18639 Railroad Street, City of Industry, CA 91748 • Phone: +1 909-895-0400 • Fax: +1 909-595-0788
E-Mail: [email protected] • www.hikvision.com
Title: Password Reset Procedure via Local GUI Version: V2.0 Date: 0
Product: Cameras/NVRs/DVRs Page: 2 of 2
Action Required: None, Information Only

When the secure code is entered successfully, you will be prompted to input a new username and password.
 Enter a new username and complex password
 Confirm the complex password
 Click OK to reset the device’s username and password.

NOTES: When this Password Reset process failed, Hikvision has a program called SADP that can help customer to recover
password. SADP software can find the device on the network and see internal system details. Please download the SADP
program from http://tech.hikvisionusa.com/2-uncategorised/3-tools and follow instruction of How to do password reset via
SADP Software.

© 2017 Hikvision USA Inc. All Rights Reserved.


18639 Railroad Street, City of Industry, CA 91748 • Phone: +1 909-895-0400 • Fax: +1 909-595-0788
E-Mail: [email protected] • www.hikvision.com

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