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I am an enthusiastic and dedicated professional with extensive experience across all areas of retail management. I am now looking to progress into a senior management position within the retail sector. Responsible for meeting budgetary and sales targets through motivating and developing staff, consistently achieving and surpassing key performance indicators.

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Vijayendran Agr
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79 views3 pages

Rdown 2

I am an enthusiastic and dedicated professional with extensive experience across all areas of retail management. I am now looking to progress into a senior management position within the retail sector. Responsible for meeting budgetary and sales targets through motivating and developing staff, consistently achieving and surpassing key performance indicators.

Uploaded by

Vijayendran Agr
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOC, PDF, TXT or read online on Scribd
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Resume sample (experience and combine format)

ANN J. EXAMPLE
3 Any Road, Any Town, Manchester, AN1 1CV

Telephone: 0111 899 2255


Mobile: 07777 111 222
Fax: 0111 805 3599
Email: [email protected]

PROFESSIONAL PROFILE
I am an enthusiastic and dedicated professional with extensive experience across all areas of retail management. An
exceptional leader who is able to develop and motivate others to achieve targets, I can demonstrate a strong ability to
manage projects from conception through to successful completion. A proactive individual with a logical approach to
challenges, I perform effectively even within a highly pressurised working environment.

OBJECTIVE
I am now looking to progress into a senior management position within the retail sector. I am therefore keen to find a
new and suitably challenging role within a market-leading organisation.

CAREER SUMMARY
1994-date A&B Stores plc

SENIOR AREA OPERATIONS MANAGER (2002-date)


• Responsible for meeting budgetary and sales targets through motivating and developing staff, consistently achieving
and surpassing Key Performance Indicators
• Reporting to the Retail Operations Manager with responsibility for operational and people (320) management within
14 stores
• Controlling management accounts with attention to essential criteria for net profit, including sales, shrinkage, wages,
write-off, cash control and store expenditure
• Monitoring and controlling store compliance in all areas, including customer care, effective planning, staff training
and development, organisation and time management
• Supporting management and staff to help create their own successful and productive team and become effective
team leaders
• Maximising every sales opportunity by promoting the highest standards of customer care and recognising potential
development and training opportunities
• Communicating daily with Customer Support Centre functions - Buying, Retail, Finance & Distribution – to ensure
effective control and operation of all areas
• Reviewing and evaluating weekly KPI achievement and producing an end of week spreadsheet
• Supporting and coaching Area Managers to reach their full potential
• Deputising for Retail Operations Manager, responsible for whole region, incorporating 9 Area Managers

CUSTOMER SERVICES MANAGER (2000-2002)


• Reporting to the Director of service quality, primarily responsible for 16,000 internal customers and all external
customers
• Maintaining the Service Quality Customer Service Standards Library for the department
• Developing a CD ROM training programme to be used in all stores, in line with customer service strategy
• Managing and developing stores’ monthly incentive programme and cost justifying

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• Supervising, motivating and developing team reward and recognition programmes
• Handling and swiftly resolving customer complaints in a professional and effective manner
• Creating and introducing in-store customer awareness and feedback forms with most useful results

CAREER SUMMARY continued


SPECIAL PROJECTS MANAGER – RETAIL & SUPPLY CHAIN (1999-2000)
• Reporting to the Group Retail Director and charged with integrating One Stop systems to A&B
• Introducing ambient grocery to the distribution centre, setting up new delivery schedules, training programmes and
rolling out into 400 stores
• Designing effective store communication procedures to ensure the smooth running of all operations
• Responsible for seasonal event management for the company
• Investigating and understanding weekly shrinkage issues, producing a user friendly guide, and subsequently testing
and rolling-out

AREA OPERATIONS MANAGER (1997-1999)


STORE MANAGER (1995-1997)
• Managing 7 convenience stores and becoming Training Store Manager for the whole region, manager of the Store of
Excellence and Area Manager Designate
• Encouraging the highest possible standards of customer service from the team and maintaining the smooth day-to-
day operation of the stores
• Maintaining good staff relations through effective communication, leadership, discipline and motivation
• As Training Store Manager for all trainees, achieving the successful induction of 48 new employees

RELIEF MANAGER (1994-1995)


ASSISTANT STORE MANAGER (1994)

EDUCATION AND QUALIFICATIONS


B.I.I: National Licensee Certificate
NVQ: Retail Levels 1, 2 & 3
3 A Levels: Economics, Mathematics & Chemistry (1994)
9 GCSEs: Including English & Mathematics (1992)

KEY I.T. SKILLS


▪ Word, Excel, Access, PowerPoint, Internet & Email

PERSONAL DETAILS
Date of Birth: 18th January 1977
Nationality: British

Health: Excellent; non-smoker


Other: Qualified in First Aid

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INTERESTS AND ACTIVITIES
Currently include: Netball (playing & coaching), Badminton & DIY

REFERENCES ARE AVAILABLE ON REQUEST

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