Data Sheet

Alcatel-Lucent OmniPCX Enterprise

Communication Server
The expert enterprise phone system for medium,
large and very large-sized companies

Today’s organizations want to improve business

responsiveness while offering employees more
flexibility in the way they work. The OmniPCX®
Enterprise Communication Server (CS) helps
employees connect in real time whatever their
location, and hold high-quality business calls with
colleagues and customers.

Organizations can connect the OmniPCX Enterprise

CS to the Alcatel-Lucent Rainbow cloud service:
The Rainbow mobile and borderless collaboration
application is the perfect business phone companion
and helps employees respond faster and better to
business requests.

Features Benefits
Excellent voice connectivity to customers and employees Quality business response: Zero lost calls; powerful communication
tools ensure instant connection to the right people
Ensure employees can call wherever they are, on any device Mobility: Standardized communication experience across the
organization; employees can use desk phones, wireless handsets,
or softphones at the office, on site, at home or on the move
A borderless and mobile collaboration application lets employee Instant business response: Employees exchange instant messages,
connect the phone system to the Alcatel-Lucent Rainbow video, and screen sharing with their teams and business community
cloud-based unified communications service while leveraging the office phone

Simplicity: Unified communications delivered by a cloud service

connected to the phone system; seamless user experience;
agile IT operations

Serve users across multiple sites, with guaranteed high availability Cost-saving: Expect lower telecom bills with free Voice over IP
(VoIP) across sites, built-in least-cost routing and centralized
trunks to SIP, and traditional service providers

Reliability: High-availability options maintain vital business

continuity during network or server outages
 Technical specifications Essential Business Communications Web conferencing
User experience • Premise-based UC&C:
Premium Business Communications
• Multi-line telephony ¬ OpenTouch Multimedia Services
User experience
• Personal call forwarding
• Centralized directory with call by name
• Informal group features Customer welcome and
• Multi-line telephony
• Message waiting indication Contact center
• Call options, including speed dial Greeting services
• Computer Telephony Integration (CTI)
• Audio conferencing • Call queuing services
• Personal and enterprise call routing and Supported phones • Alarm indication
forwarding
• Session Initiation Protocol (SIP) • Attendant group features
• Call shift of current session between desk
¬ Alcatel-Lucent 8088 Smart DeskPhone • Busy Lamp Field
phone and mobile device of choice
¬ Alcatel-Lucent 8001, 8001G DeskPhone • Multi-tenant services
¬ Automatic shift with Near Field
¬ Alcatel-Lucent 4135 IP Conference Phone • Record online
Communication (NFC) smartphones
• Third-party SIP phones and softphones • Trunk and charging features
• Call-back and call history features
¬ Alcatel-Lucent Application Partner • VIP line features
• Messaging notification and control
Program (AAPP) • User management features
• Contextual voice prompts
• Add-on module
• Informal group features
Huddle video rooms • Headset capability
• Desk-sharing for shared offices
• Session Initiation Protocol (SIP)
¬ Alcatel-Lucent Premium DeskPhones (IP)
• Peer-to-peer video Attendants
¬ Logon, logoff, re-logon • Centralized attendant console
• Join a video conference
¬ Automatic logoff ¬ Alcatel-Lucent 4059EE Attendant
¬ Alcatel-Lucent OpenTouch® Multimedia
Services Console
Manager/assistant
¬ Third-party video room systems (AAPP) • Attendant contextual menus
• Teams
• Supported phones ¬ 8068s, 8078s Premium DeskPhones
• Filtered lines and private lines
¬ 8088 Smart DeskPhone ¬ IP Desktop Softphone
• Text messaging, IM and voice messaging
• Automated Attendant application:
• Discreet listening
Unified Communications ¬ OpenTouch Multimedia Services
Teams and groups and Collaboration ¬ Alcatel-Lucent Visual Automated
• Hunting groups and queues Enterprise mobility, desktop integration, Attendant
enterprise instant messaging
• Supervision
• Cloud-based UC&C: Voice announcement

Multi-tenancy ¬ Alcatel-Lucent Rainbow cloud • External/Internal voices guides

connectivity ¬ From audio station, Premium
• Services per entity:
¬ Alcatel-Lucent Rainbow user experience DeskPhones
¬ Speed dial
¬ See on-the-phone presence status ¬ From audio file in Supervision Desktop
¬ CLIP/CLIR
¬ Search directory and click to call from • Interactive Voice Response:
¬ Auto attendant
desk phone or cordless handset ¬ Alcatel-Lucent 4625 Interactive Voice
¬ Greeting message
¬ Pop-up notification when phone rings Response
¬ Music on hold
¬ Communication history
¬ Night service Customer welcome and contact center
• Premise-based UC&C:
• Alcatel-Lucent OmniTouch Contact Center
Supported phones: ¬ OpenTouch Multimedia Services
Standard Edition:
• Alcatel-Lucent New Office Environment ¬ Alcatel-Lucent OpenTouch Conversation
¬ Built-in OmniPCX Enterprise call
(NOE) protocol user experience
distribution
¬ Alcatel-Lucent 8018 DeskPhone (IP)
Messaging ¬ Distributed distribution over ABC
¬ Alcatel-Lucent 8028s, 8038, 8058s, network
• Integrated voice messaging:
8068s, 8078s Premium DeskPhones (IP)
¬ Agent context menus: 8068s, 8078s
¬ Alcatel-Lucent 4645 Voice Messaging
¬ Alcatel-Lucent 8029, 8039 Premium Premium DeskPhone, IP Desktop
Service
DeskPhone (digital) Softphone
• Unified messaging and fax:
¬ Alcatel-Lucent 4018 IP Touch (IP), ¬ Supervision desktop application
4019 IP Touch (digital) ¬ OpenTouch Multimedia Services
¬ Reports
¬ Alcatel-Lucent IP Desktop Softphone • Centralized voice messaging:
¬ Alcatel-Lucent OpenTouch Customer
¬ Alcatel-Lucent 8118, 8128 WLAN ¬ Alcatel-Lucent OpenTouch Message
Service: multimedia interactions
Handsets Center
• Alcatel-Lucent 8232, 8242, 8262, 8262EX • Centralized fax management:
DECT handsets ¬ Alcatel-Lucent OpenTouch Fax Center
• Third-party SIP voice messaging: AAPP

Alcatel-Lucent OmniPCX Enterprise Communication Server

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 Recording and quality management High availability OmniPCX Enterprise M3 (cabinet)
• Phone, softphone and trunk recording: • Communication Server and database • 2 ACT 28 or 4 ACT 14
¬ Alcatel-Lucent OmniPCX RECORD Suite duplication • Hot-swappable boards
¬ Third-party recorders: AAPP • Seamless communications failover • Height: 1500 mm (59.05 in)
• Ethernet redundancy on INTIP-3, GD-3 • Width: 570 mm (22.4 in)
Emergency communication services and GA-3 boards
• Depth: 516 mm (20.31 in)
Building and campus emergency • Full-featured branch office survivability
• Weight: 110 kg (242.5 lb)
communications solution: • Backup signaling link for branch office
• 112 (EU), E911 (North America) services survivability OmniPCX Enterprise ACT 14-in data rack
¬ Alcatel-Lucent Emergency Notification format (19-in. rack)
Server Communication Server platform • 48 V power supply and battery backup
Industry servers • Hot-swappable boards
Hospitality communication services • Lenovo servers • 1 ACT 14
• 8088 Smart DeskPhone • HP ProLiant DL servers • Height: 264.4 mm (10.41 in)
• Premium DeskPhones, 8018 DeskPhone, • Width: 486.3 mm (19.15 in)
or analog phones Virtual machines
• Depth: 383.4 mm (15.09 in)
• Guest features • VMware vSphere 6.5
• Weight: 30 kg (66.14 lb)
• Room service features • Linux Kernel-based Virtual Machine (KVM)
• Room directory features OmniPCX Enterprise ACT 28 in data rack
Hosted cloud platform format (19-in. rack)
• Billing and barring features
• In Alcatel-Lucent OpenTouch Enterprise • 48 V power supply and battery backup
• Integration with Property Management Cloud
Systems: AAPP • Hot-swappable boards
• 1 ACT 28
Single UC&C platform
Architecture • In Alcatel-Lucent OpenTouch Business • Height: 530 mm (20.87 in)
System architecture Edition • Width: 486.3 mm (19.15 in)
• 100% software architecture: • Depth: 383.4 mm (15.09 in)
¬ 100% IP, SIP communications Optimized platform • Weight: 70 kg (154.3 lb)
• In Rack modules and Cabinets
¬ Communication Server
¬ Software media services Connectivity
Rack modules and Cabinets • Hybrid SIP, IP, digital, analog switching
• Hybrid architecture:
OmniPCX Enterprise RM1 (19-in. rack)
¬ IP, SIP, digital, analog, DECT • IPv4 or IPv6 support
• 3 modular slots (stackable up to 3
communications
with RM3) SIP
¬ Communication Server
• Hot-swappable boards • SIP proxy/registrar/redirect server
¬ Rack modules and Cabinets for media
• Height: 66 mm (2.60 in) and SIP gateway
services and TDM connectivity
• Width: 442 mm (17.40 in) • Server redundancy (active/passive)
Capacity • Depth: 400 mm (15.75 in) • Branch office survivability
• Single server or VMware delivery: 15,000 • Weight: 10 kg (22 lb)
IP users or 5000 TDM users IPv6
• 100 servers in a single network OmniPCX Enterprise RM3 (19-in. rack) • IPv6 and IPv4 dual stack
• Fully networked servers, 100,000 IP/TDM • 9 modular slots (stackable up to 3
¬ Communication server
users with single image with RM1)
¬ RM1 and RM3
• 250 servers in a supra network • Hot-swappable boards
• IPv6/IPv4 proxy
• More than 1 million users in a supra • Height: 154 mm (6.06 in)
¬ RM1 and RM3
network • Width: 442 mm (17.40 in)
• IPv6 or IPv4 stack
• BHCC per server: 300,000 • Depth: 400 mm (15.75 in)
¬ Premium DeskPhones (IP)
• Software media services • Weight: 17 kg (38 lb)
¬ IP, SIP, ABC network deployment IETF standards
OmniPCX Enterprise M2 (cabinet)
¬ Up to 120 ports per virtual machine • SIP RFC: 1321, 2327, 2617, 2782, 2833,
• 1 ACT 28 or 2 ACT 14
¬ G.711, G.729.AB, G.722 3261, 2543, 3262, 3263, 3264, 3265,
• Hot-swappable boards 3311, 3323, 3324, 3325, 3327, 3515,
¬ Transcoding
• Height: 740 mm (29.13 in) 3725 (partial), 3842, 3891, 3892, 3398,
¬ Ad hoc, meet-me and mastered
• Width: 570 mm (22.44 in) 3608, 3903, 3960 (partial), 3966 (partial),
audioconferencing
4028, 4497, 4568, 4733, 5009, 5806
• Depth: 516 mm (20.31 in)
¬ Dynamic voice guides
• RTP RFC: 1889, 1890, 2198, 3362, 3550,
• Weight: 70 kg (154.32 lb)
3551, 3711

Alcatel-Lucent OmniPCX Enterprise Communication Server

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 VoIP Public networking protocols Encryption
• G.722 audio wideband • SIP, SIP/TLS, E164 support • SSHv2 for secure sessions (such as Telnet,
• G.711 A-law and μ-law, G.723.1A, ¬ Audio, video FTP)
G.729.AB audio • T0 ISDN • SSLv2/v3 for secure HTTP session
• Call admission control • T1-CCS ISDN (T2) • SNMP v1/v2c/v3 for complete NMS
• Automatic compression algorithm integration
• E1CAS
allocation • Client/device confidentiality (signaling
• T1 CCS (PRI)
• Dynamic jitter buffer, echo cancellation, protocol and media)
• T1 CAS
packet loss concealment (PLC), VAD: • IPSec and Secure RTP (AES 128 bits)
• DID/DDI or NDDI/non-DID analog networks
silence suppression and comfort noise ¬ Premium DeskPhones (IP)
generation
Private networking protocols ¬ GD-3 and GA-3 boards
• DTMF Q23, robust DTMF relay, RFC 2833
• Alcatel-Lucent ABC ¬ Alcatel-Lucent IP Premium Server
• Generic signal qualification and modem Security Module
¬ User feature transparency
transport
¬ Network-wide management ¬ Alcatel-Lucent IP Premium Media
• Anti-saturation mechanism; backward and Security Module
forward automatic gain control ¬ Network-wide routing
• Secure SIP/SRTP
• Embedded signal quality diagnostic tool ¬ Centralized applications
¬ SIP trunks
• QoS: TOS or DiffServ tagging, 802.1 p/Q • IP
¬ ABC based on enhanced QSIG (tunneling) Integrity
Fax and SIP for VoIP
• Media gateway, Premium DeskPhones
• G3, super G3 fall-back ¬ SIP, H.323v2 binary signatures
• Automatic fax detection ¬ ABC VPN for networking over ISDN/
• G.711 transparent (Alcatel-Lucent protocol) PSTN network User policy enforcement
and T.38 (Alcatel-Lucent protocol and SIP) • TDM • Call monitoring and barring
¬ ABC • Internal toll fraud protection by class of
DECT services
¬ QSIG BC, QSIG GF, DPNSS
• DECT/GAP
¬ Alcatel-Lucent 8212 DECT Handset Session Border Controller
Business process integration
¬ Third-party GAP handsets • SIP perimeter defense:
Interfaces for Alcatel-Lucent Application
• DECT/Alcatel-Lucent GAP (AGAP) for Partner Program (AAPP) ¬ Alcatel-Lucent OpenTouch
Premium Business Communications Session Border Controller
• SIP
¬ 8232, 8242, 8262, 8262EX DECT • XML web services
Handsets Operations
• CSTA, TSAPI Premium Server, TAPI
• Built-in controller Element management
Premium Server, RTI, WMI
• Hybrid IBS/RBS and IP DECT networks • Command Line Interface
• LDAP
¬ Alcatel-Lucent 4070 DECT Base Station • Web-based management
• DR-Link
¬ Alcatel-Lucent 8340 IP DECT Access Point ¬ Configuration
• Alcatel-Lucent Hospitality Link, InfoCenter
• Advanced Radio Base Station (RBS) • OmniVista 8770 Ticket collector,
Centralized operations
¬ 12 simultaneous communications OpenAPI and SNMP proxy
• Alcatel-Lucent OmniVista 8770
¬ Dedicated DECT8 board • QSIG, Paging Interface Network Management System
¬ External power supply • Cloud Connect Operations
¬ Outdoor versions Security ¬ Cloud-based license control
Authentication
VoWLAN • Local, RADIUS, LDAP authentication
• Premium Business Communications • NTLM Single Sign-On European Directives and
¬ 8118, 8128 WLAN Handsets
International Standards
• IEEE 802.1X MD5/TLS
EC Directives
• Alcatel-Lucent OmniAccess® WLAN access
Traffic filtering • 1999/5/EC: R&TTE
points and WLAN controllers
• Communication Server • 2011/65/EU: ROHS
¬ Built-in QoS
¬ Trusted hosts file • 2012/19/EU: WEEE
¬ TCP wrapper function • 2014/30/EU: EMC
• Premium DeskPhones • 2009/125/EC: Ecodesign
¬ ARP spoofing protection • 2014/35/EU: LVD
¬ PC port switch VLAN filtering
Safety
• IEC 60950-1
• UL/CSA 60950-1

Alcatel-Lucent OmniPCX Enterprise Communication Server

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 EMC
• IEC CISPR 32 Class B
• CENELEC EN 55032 Class B
• FCC Part 15B
• IEC CISPR24
• CENELEC EN 55024
• IEC EN 61000-3-2
• ICES-003

Miscellaneous environments
• ACT:
¬ CENELEC EN 50121-4: Railway
applications
• RM1, RM3:
¬ DNV certificate: Maritime
¬ IEC 60945: Maritime

Environmental conditions
• ETSI – ETS 300 019 Part 1-1: Storage
• ETSI – ETS 300 019 Part 1-2:
Transportation
• ETSI – ETS 300 019 Part 1-3: In Use

Telecom
• ETSI EG 201 121
• ETSI ES 203 021
• ETSI ES 203 038
• ETSI TBR 010, 022, 003, 033, 004, 034,
008
• ITU-T H.323
• FCC Part 68
• Canada CS03

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affiliates assumes any responsibility for inaccuracies contained herein. (May 2017)