Zafra v CA

Facts

Petitioners Zafra and Ecarma were hired by PLDT as Operations Analyst and were assigned at the PLDT Center in
Cebu. Thereafter petitioners were chosen for the OMC Specialist and System Software Acceptance Training Program
in Germany where they stayed for almost three months. Upon their return from Germany, they were informed that they
will be transferred to Sampaloc, Manila effective January, next year. Pettitoners were unwilling to transfer to Manila
so they went to the PLDT Head Office in Mandaluyong to air their grievance. However, their appeal fell on deaf ears
so they tendered their resignation. Petitioners then filed a complaint for constructive dismissal before the NLRC
Regional Arbitration Branch. The presiding Labor Arbiter referred the complaint to the NCMB for appropriate action.
The parties then agreed to designate Atty. Lim as their voluntary arbitrator. Atty. Lim then declared that petitioners
were illegally dismissed by reason of the forced resignation or constructive discharge from their employment. The CA
however, reversed such decision.

Issue:

WON petitioners were constructively dismissed

Held:

Yes. The transfer of an employee ordinarily lies within the ambit of management prerogatives. However, a transfer
amounts to constructive dismissal when it is unreasonable, inconvenient, or prejudicial to the employee and involves
a demotion in rank or diminution of salaries, benefits and other privileges. In this case, petitioners were
unceremoniously transferred necessitating their relocation of their families from Cebu to Manila. This act of the
Management appears to be arbitrary without the usual notice that should have been done even prior to the petitioner’s
training abroad. From the employees’ viewpoint, such action affecting their families is burdensome, economically and
emotionally. Their forced transfer is not only inconvenient, unreasonable and prejudicial but also in defiance of basic
due process and fair play in employment relations.

The fact that petitioners, in their application for employment, agreed to be transferred or assigned to any
branch should not be taken in isolation, but rather in conjunction with the established company practice in PLDT. The
standard operating procedure in PLDT is to inform personnel regarding the nature and location of their future
assignments after training abroad. The need for the dissemination of notice of transfer to employees before sending
them abroad for training should be deemed necessary and later to have ripened into a company practice or policy that
could no longer be peremptorily withdrawn, discontinued, or eliminated by the employer.
Needless to say, had they known about their pre-planned reassignments, petitioners could have declined the
foreign training intended for personnel assigned to the Manila office. The lure of a foreign trip is fleeting while a
reassignment from Cebu to Manila entails major and permanent readjustments for petitioners and their families.
Full Text:
http://sc.judiciary.gov.ph/jurisprudence/2002/sep2002/139013.htm

[G.R. No. 139013. September 17, 2002]

ZEL T. ZAFRA and EDWIN B. ECARMA, petitioners, vs. HON. COURT

OF APPEALS, PHILIPPINE LONG DISTANCE TELEPHONE CO.,
INC., AUGUSTO COTELO, and ERIBERTO
MELLIZA, respondents.

DECISION
QUISUMBING, J.:

For review on certiorari is the decision of the Court of Appeals dated

[1]

December 22, 1998, in CA-G.R. SP. No. 48578, reversing that of the voluntary
arbitrator which ordered respondent Philippine Long Distance Telephone Co.
(PLDT) to reinstate petitioners. Also impugned is the resolution dated May 24,
1999, denying petitioners motion for reconsideration.
The undisputed facts, as set forth in the decision of the Court of Appeals,
are as follows:
Petitioner Zel T. Zafra was hired by PLDT on October 1, 1984 as Operations
Analyst II with a monthly salary of P14,382 while co-petitioner Edwin B. Ecarma
was hired as Junior Operations Analyst I on September 16, 1987 at a monthly
rate of P12,032. Both were regular rank-and-file employees assigned at the
Regional Operations and Maintenance Control Center (ROMCC) of PLDTs
Cebu Provincial Division. They were tasked to maintain the operations and
maintenance of the telephone exchanges in the Visayas and Mindanao areas. [2]

In March 1995, petitioners were chosen for the OMC Specialist and System
Software Acceptance Training Program in Germany in preparation for
ALCATEL 1000 S12, a World Bank-financed PLDT project in line with its Zero
Backlog Program. ALCATEL, the foreign supplier, shouldered the cost of their
training and travel expenses. Petitioners left for Germany on April 10, 1995 and
stayed there until July 21, 1995. [3]

On July 12, 1995, while petitioners were in Germany, a certain Mr. R.

Relucio, SwitchNet Division Manager, requested advice, through an inter-office
memorandum, from the Cebu and Davao Provincial Managers if any of the
training participants were interested to transfer to the Sampaloc ROMCC to
address the operational requirements therein. The transfer was to be made
before the ALCATEL exchanges and operations and maintenance center in
Sampaloc would become operational.
Upon petitioners return from Germany, a certain Mr. W.P. Acantillado,
Senior Manager of the PLDT Cebu Plant, informed them about the
memorandum. They balked at the idea, but PLDT, through an inter-office
memorandum dated December 21, 1995, proceeded to transfer petitioners to
the Sampaloc ROMCC effective January 3, 1996. [4]

Petitioners left Cebu for Manila on December 27, 1995 to air their grievance
to PLDT and to seek assistance from their union head office in Mandaluyong.
PLDT ordered petitioners to report for work on January 16, 1996, but they asked
for a deferment to February 1, 1996. Petitioners reported for work at the
Sampaloc office on January 29, 1996. Meanwhile PLDT moved the effectivity
date of their transfer to March 1, 1996. On March 13, 1996, petitioners again
appealed to PLDT to no avail. And, because all their appeals fell on deaf ears,
petitioners, while in Manila, tendered their resignation letters on March 21,
1996. Consequently, the expenses for their training in Germany were deducted
from petitioners final pay.
On September 11, 1996, petitioners filed a complaint with the National
Labor Relations Commission Regional Arbitration Branch No. 7 for alleged
constructive dismissal and non-payment of benefits under the Collective
Bargaining Agreement. In an order dated November 10, 1996, the presiding
[5]

labor arbiter referred the complaint to the National Conciliation and Mediation
Board, Cebu City, for appropriate action. On January 17, 1997, the parties
[6]

agreed to designate lawyer Rolando M. Lim as their voluntary arbitrator. [7]

In their complaint, petitioners prayed that their dismissal from employment

be declared illegal. They also asked for reinstatement with full backwages,
refund of unauthorized deductions from their final pay, including damages,
costs of litigation, and attorneys fees.
[8]

Respondent PLDT, for its part, averred that petitioners agreed to accept any
assignment within PLDT in their application for employment and also in the
[9]

undertaking they executed prior to their training in Germany. It prayed that

[10]

petitioners complaint be dismissed.

After submission of their respective position papers and admission of facts,
the case was set for hearing. Petitioners presented their witnesses and made
their formal offer of documentary evidence. PLDT, however, requested for a re-
setting of the hearing from October 9 and 10, 1997 to November 10 and 11,
1997. But on those dates PLDT did not appear.Nor did it file any notice of
[11]

postponement or motion to cancel the hearings. [12]

Upon petitioners motion and pursuant to Article 262-A of the Labor

Code, the voluntary arbitrator issued an order admitting all documentary
[13]

exhibits offered in evidence by petitioners and submitting the case for

resolution. In said order, PLDT was declared to have waived its right to
[14]

present evidence on account of its unjustified failure to appear in the November

10 to 11 hearings.
On December 1, 1997, the voluntary arbitrator issued a decision which
reads:

IN VIEW OF ALL THE FOREGOING CONSIDERATIONS, judgment is hereby

rendered in the above case, in favor of complainants Zel Zafra and Edwin Ecarma and
against respondent PLDT, as follows:

1. Declaring that complainants were illegally dismissed by reason of the forced

resignations or constructive discharge from their respective employment with
PLDT;
2. Ordering the reinstatement of complainants without loss of seniority rights and other
privileges, and granting the award of full backwages from April 22, 1996, inclusive
of allowances granted in the CBA or their monetary equivalent computed from the
time complainants compensation were withheld up to the time of their actual
reinstatement, or in lieu thereof, ordering the payment of separation pay with full
backwages;
3. Ordering the refund of P35,721.81 to complainant Zafra and P24,186.67 to
complainant Ecarma, which amounts constitute as unauthorized deductions from
their final pay;
4. Ordering payment of P50,000.00 as moral damages; P20,000.00 as exemplary
damages and P20,000.00 as refund for litigation expenses;
5. Ordering payment of 10% Attorneys Fees computed on all adjudicated claims.

SO ORDERED. [15]

PLDTs motion for reconsideration of the above decision was denied on July
10, 1998. On August 7, 1998, PLDT initiated a special civil action for certiorari
[16]

with the Court of Appeals, which was treated as a petition for review. On
[17] [18]

December 22, 1998, the CA ruled in favor of PLDT and reversed the voluntary
arbitrators decision, in this wise:

WHEREFORE, the instant petition is hereby given due course. Accordingly, the
assailed Order is hereby REVERSED with the exception of the refund, which is
hereby ordered, of the amount of P35,721.81 to respondent Zafra and P24,186.67 to
respondent Ecarma representing unauthorized deductions from their final pay.

SO ORDERED. [19]

Zafra and Ecarma as respondents below moved for reconsideration of the

CA decision which, however, was denied on May 24, 1999. [20]

Petitioners now anchor their petition on the following grounds:

I. THE COURT OF APPEALS HAS DECIDED A QUESTION OF

SUBSTANCE IN THE RESPONDENTS PETITION IN A WAY PROBABLY
NOT IN ACCORD WITH THE LAW OR THE APPLICABLE DECISIONS
OF THE SUPREME COURT.

A. THE COURT A QUO, INSTEAD OF RESOLVING ERRORS OF

JURISDICTION ALLEGED IN THE RESPONDENTS PETITION
ERRED IN RENDERING THE DECISION ON ITS MERITS, IN
EFFECT NOT ACCORDING RESPECT AND SETTING ASIDE THE
VOLUNTARY ARBITRATORS EVALUATION OF THE EVIDENCE
AND FACTUAL FINDINGS BASED THEREON.

B. THE COURT A QUO, IN GIVING DUE COURSE TO THE

RESPONDENTS PETITION ERRED IN PROCEEDING TO RESOLVE
THE SAME ON THE MERITS, WITHOUT FIRST REVIEWING THE
ENTIRE RECORD OF THE PROCEEDINGS OF THE VOLUNTARY
ARBITRATOR.

II. THE COURT OF APPEALS HAS DEPARTED FROM THE ACCEPTED

AND USUAL COURSE OF JUDICIAL PROCEEDINGS, AS TO CALL FOR
AN EXERCISE OF THE HONORABLE SUPREME COURTS
SUPERVISION.

A. THE COURT A QUO COMMITTED GRAVE ABUSE OF DISCRETION

IN RENDERING THE DECISION THROUGH ITS UTTER
DISREGARD OF THE APPROPRIATE MODE OF APPEAL TO BE
TAKEN BY THE RESPONDENTS FROM THE JUDGMENT OF THE
VOLUNTARY ARBITRATOR.

B. THE COURT A QUO COMMITTED GRAVE ABUSE OF ITS

DISCRETION IN TREATING JOINTLY THE RESPONDENTS
PETITION EITHER AS AN APPEAL UNDER RULE 43, OR IN THE
 ALTERNATIVE, A SPECIAL CIVIL ACTION FOR CERTIORARI
UNDER RULE 65.

C. THE COURT A QUO COMMITTED GRAVE ABUSE OF ITS

DISCRETION IN FAILING TO DISMISS THE RESPONDENTS
PETITION FOR CERTIORARI OUTRIGHTLY FOR FAILURE TO
COMPLY WITH THE STRICT REQUIREMENTS IN THE FILING
THEREOF. [21]

Briefly, the issues in this case may be restated as follows: (1) whether or
not the CA erred in treating the special civil action for certiorari filed by
respondent as a petition for review, and (2) whether or not the CA erred in its
appreciation of facts and the decision it rendered.
Petitioners invoke Luzon Development Bank vs. Association of Luzon
Development Bank Employees, et al. and Rule 43 of the 1997 Rules of Civil
[22]

Procedure in arguing that an appeal and not a petition for certiorari should be
[23]

the proper remedy to question the decision or award of the voluntary

arbitrator. Even assuming that Rule 65 applies, petitioners argue that PLDT,
nevertheless, erred in not including the voluntary arbitrator as one of the
respondents in the petition and in not serving him a copy thereof. These [24]

procedural flaws, they aver, merit the outright dismissal by the CA of the
petition.
[25]

A perusal of the petition before the CA shows that the mode chosen by
PLDT was a petition for review under Rule 43 and not a special civil action for
certiorari under Rule 65. While it was captioned as a petition for certiorari, it is
not the caption of the pleading but the allegations therein that determine the
nature of the action. The appellate court was not precluded from granting relief
[26]

as warranted by PLDTs allegations in the petition and the evidence it had

presented to support the petition.
A perusal of the petition before the CA discloses the following: First, under
the heading Nature of the Action, the PLDT averred it was a petition for review
on certiorari of the Decision dated December 1, 1997 and Order dated July
10, 1998 of Voluntary Arbitrator Atty. Rolando M. Lim. Second, while the
[27]

assigned errors alleged that the voluntary arbitrator acted with grave abuse of
discretion, nevertheless, the issue set forth was whether or not there existed
sufficient evidence to show that complainants [herein petitioners] were
constructively dismissed, and whether they were entitled to
reinstatement, back wages and other monetary awards. Clearly, the issue
[28]

was factual and not limited to questions of jurisdiction and grave abuse of
discretion. Third, the petition was filed within the 15-day period to perfect
an appeal and did not implead the voluntary arbitrator as a respondent.
All of these indicate that the petition below was indeed one for review.
Moreover, contrary to petitioners contention that the voluntary arbitrator was
not furnished a copy of the petition, the records reveal otherwise. Attached to
the petition filed before the appellate court was a registry receipt of the copy
sent to the voluntary arbitrator. [29]

Coming now to the substantive merits of the petition before us. Considering
that the CAs findings of fact clash with those of the voluntary arbitrator, with
contradictory results, this Court is compelled to go over the records of the case
as well as the submissions of the parties. Having done so carefully, we are not
convinced that the voluntary arbitrator erred in his factual conclusions so as to
justify reversal thereof by the appellate court. We are persuaded to rule in favor
of the complaining workers, herein petitioners, following the well-established
doctrine in labor-management relations that in case of doubt, labor should
prevail.
The fact that petitioners, in their application for employment, agreed to be
[30]

transferred or assigned to any branch should not be taken in isolation, but

[31]

rather in conjunction with the established company practice in PLDT.

The standard operating procedure in PLDT is to inform personnel regarding
the nature and location of their future assignments after training abroad. This
prevailing company practice is evidenced by the inter-office memorandum of [32]

a certain PLDTs First Vice President (Reyes), dated May 3, 1996 to PLDTs
Chief Operating Officer (Perez), duly-acknowledged by private respondents:

xxx

To : Atty. E.D. Perez, SEVP & COO

Thru : J.P. de Jesus, EVP - Meet Demand Group
From : FVP - Program Planning & Engineering Sector
Subject: NON-ASSIGNABLE TRAINED PERSONNEL

=====================================================

During the Group Heads Meeting on 03 April 1996, Mr. R.R. Zarate reported on the
case of some provincial personnel who had foreign training for functions intended for
Manila Operations but refused to be relocated and assigned to Manila, and who
eventually resigned on account of the said transfer. In view of this situation, two (2)
issues were raised as follows:
 1. Network Services to be involved in the planning of facilities, specially when
this involves trainees from Network.

2. Actual training to be undertaken only after the sites where such training will be
utilized have been determined.

xxx

A total of 53 slots (for the Exchange O&M, System Software/Acceptance

Engineering and OMC Specialist Courses) were allocated to Network Services by the
Steering Committee composed of representatives from ProgPlan and TechTrain. The
O&M slots were equally distributed to Provincial Operations on the basis where
Alcatel switches will be geographically installed. With regards to NSC, since the
contract has defined its location to be in Sampaloc and considering that its monitoring
function would focus on provincial exchanges, slots were opened both for Provincial
and Metro Manila Operations. Please note that all these relevant informations were
disseminated to concerned parties as inputs, to enable them to recommend the
appropriate training participants.

The choice of trainees were made by Network and, therefore, it is incumbent upon
them to brief the participants or trainees they selected on the nature and assignment of
their employment after training.

To prevent similar instances in the future, we strongly recommend the following:

1. Prior to the training, all concerned groups should conform with the standard
practice of informing personnel regarding the nature and/or location of their
future assignments after the training.

2. The contractual obligation of the trainees should include a provision on their

willingness and commitment to perform the related training functionalities
required by the company.

x x x (Underscoring supplied.)

The want of notice of transfer to petitioners was the subject of another inter-
office memorandum dated November 24, 1995, from one Mr. Relucio,
SwitchNet Division Manager, to a certain Mr. Albania, First Vice President-
Regional & Toll Network. It states:

As the cheaper option is to relocate personnel who have attended the training already,
we have solicited the desire of the Cebu and Davao-based provincial personnel to
transfer to SwitchNet Sampaloc ROMCC which they declined, x x x We should note
that these personnel were not made aware prior to start of training, that they will be
transferred to Manila.[33]

A third inter-office memorandum dated November 29, 1995 confirmed this

procedural flaw, thus:

Alternative 1: Require the four Jones and Davao ROMCC personnel to transfer [to]
the Sampaloc ROMCC, as service requirement. This is the least cost alternative. x x
x We should note however, that these personnel were not aware that they would
relocate after training.
[34]

Under these circumstances, the need for the dissemination of notice of

transfer to employees before sending them abroad for training should be
deemed necessary and later to have ripened into a company practice or policy
that could no longer be peremptorily withdrawn, discontinued, or eliminated by
the employer. Fairness at the workplace and settled expectations among
employees require that we honor this practice and commend this policy.
The appellate courts justification that petitioners transfer was a
management prerogative did not quite square with the preceding evidence on
record, which are not disputed. To say that petitioners were not constructively
dismissed inasmuch as the transfer was effected without demotion in rank or
diminution of salary benefits is, to our mind, inaccurate. It is well to remember
that constructive dismissal does not always involve forthright dismissal or
diminution in rank, compensation, benefits, and privileges. For an act of clear
discrimination, insensibility, or disdain by an employer may become
so unbearable on the part of the employee that it could foreclose any choice
by him except to forego his continued employment. The insensibility of private
[35]

respondents is at once deducible from the foregoing circumstances.

Despite their knowledge that the lone operations and maintenance center
of the 33 ALCATEL 1000 S12 Exchanges would be homed in
Sampaloc, PLDT officials neglected to disclose this vital piece of information
[36]

to petitioners before they acceded to be trained abroad. On arriving home, they

did not give complaining workers any other option but placed them in an
either/or straightjacket, that appeared too oppressive for those concerned.
As pointed out in the abovementioned inter-office memorandum by Mr.
Reyes:

All sites where training will be utilized are already pre-determined and pinpointed in
the contract documents and technical protocols signed by PLDT and the contractor.
Hence, there should be no reason or cause for the misappointment of the training
participants.
[37]

Needless to say, had they known about their pre-planned reassignments,

petitioners could have declined the foreign training intended for personnel
assigned to the Manila office. The lure of a foreign trip is fleeting while a
reassignment from Cebu to Manila entails major and permanent readjustments
for petitioners and their families.
We are not unaware that the transfer of an employee ordinarily lies within
the ambit of management prerogatives. However, a transfer amounts to
constructive dismissal when the transfer is unreasonable,
inconvenient, or prejudicial to the employee, and involves a demotion in rank
or diminution of salaries, benefits, and other privileges. In the present case,
[38]

petitioners were unceremoniously transferred, necessitating their families

relocation from Cebu to Manila. This act of management appears to be arbitrary
without the usual notice that should have been done even prior to their training
abroad. From the employees viewpoint, such action affecting their families are
burdensome, economically and emotionally. It is no exaggeration to say that
their forced transfer is not only unreasonable, inconvenient, and prejudicial, but
to our mind, also in defiance of basic due process and fair play in employment
relations.
WHEREFORE, this petition for review is GRANTED. The decision of the
Court of Appeals in CA-G.R. SP No. 48578, dated December 22, 1998, is
REVERSED and SET ASIDE. The decision of the Voluntary Arbitrator dated
December 1, 1997, is REINSTATED. No pronouncement as to costs.
SO ORDERED.