Foundation University

Faculty of Business & Technology, Department of Business Administration

BBA/MBA Internship Report

MCB

By:
Usman Ashfaq

FUI Reg No
F141CBBAH169

FACULTY OF BUSINESS AND TECHNOLOGY

FOUNDATION UNIVERSITY ISLAMABAD

Semester 8th (Fall 2014)

15th March, 2018

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 TABLE OF CONTENTS

EXECUTIVE SUMMARY ..................................................................................................... 3

CHAPTER ONE: ORGANIZATION OVERVIEW ........................................................... 4
1. BRIEF DESCRIPTION OF THE ORGANIZATION................................................................. 4
1.1. Organization Products/ Services ................................................................ 5
1.2. Organizational design ................................................................................ 6
CHAPTER TWO: DESCRIPTION OF DUTIES................................................................. 7
CHAPTER THREE: RECOMMENDATIONS ................................................................... 7
CHAPTER FOUR: LEARNING OUTCOMES ................................................................ 10
REFERENCES/BIBLIOGRAPHY ...................... ERROR! BOOKMARK NOT DEFINED.
ANNEXURE ........................................................... ERROR! BOOKMARK NOT DEFINED.

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 Executive Summary

MCB (Muslim Commercial Bank) has solid pillars of about 65 years in Pakistan with the
network over 1200 branches. All are programmed branches over 682+ ATM cards in 182 cities
nationwide & a network of over 45 banks on MNET, 1-link ATM switch.
MCB operations continue to be modernizing on validation of back-up processing to increase
productivity, enhance of customer services, process efficiently and powerfully controls. The
bank has taken the lead of trading services, foreign trading services, and innovative services of
centralization by improving efficiency, proficiency, capability and reduces delivery cost.
During my internship in MCB (Muslim Commercial Bank), I worked in clearing department,
Customer service office department, Remittance department and Foreign exchange
department. I also learned general banking including Term deposit receipt, Deposit at call
receipt, fixed deposits, Pay orders and Demand drafts etc.
For the duration of my internship, I learned about different kinds of tasks performed in
remittance department, clearing department, customer service office department, foreign
exchange department. I also learned about the communications of bank with customers and
other banks. I also gain knowledge about documentation and keeping records of different
procedures and activities specially marketing facilities.

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CHAPTER ONE: ORGANIZATION OVERVIEW
1.1 HISTORY
MCB bank limitied (formerly muslim commperical bank) previously named as (mansoor co-
operative bank) was incorporated by the adamjee group in july 9,1947, under the indian
companies act, VII of 1913 as a limited company.the bank was established to provide banking
facilities to the business community of south asia.tha bank was nationalized in 1974 during the
givernment of Zulfiqaar Ali Bhutto.this was the first bank be privatized in 1991 and the bank
was purchased by a consortium of pakistani corporate groups led by Nishat group.as of june
2008, the Nishat group owns a majority stake in the bank.the president of the bank is imran
maqbool.mian mohammad mansha is the chairman of the group(and also MCB).

MCB is a Pakistan’s fourth largest bank by assets having an asset base of USD 7 billion as at
quarter 1, 2012, and the largest by market captalization having a market captalization recorded
at USD 1.2 billion at year end 2011 which was a comparatively lower then USD 1.8 billion the
year before,mainly on account of lower market value.

The bank was a customer base of approximately 4 million and a nationwide distribution
network of 1,190, baranches including 22 islamic banking branches (December 31,2011)
within pakistan eight branches outside the country (December 31.2011 includind the karachi
export processing Zone branch) and over 650 ATMs in 110 cities, in a maket with a population
of a 190 million.

1.2 COMPANY’S EXISTENCE

MISSION STATEMENT
“We are a team of committed professionals, providing innovative and efficient financial
solutions to create and nurture long-term relationships with our customers. In doing so, we
ensure that our shareholders can invest in us with confidence.”
CORE VALUES
These are the standards and principles which determine our behavior and how we interact with
our customers and each other
Integrity
We are the trustees of public funds and serve our community with integrity. We believe in
being the best at always doing the right thing. We deliver on our responsibilities and
commitments to our customers as well as our colleagues.
Respect
We respect our customer’s values, beliefs, culture and history. We value the equality of gender
and diversity of experience and education that our employees bring with them. We create an
environment where each individual is enabled to succeed.
Customer Centricity
Our customers are at the heart of everything we do. We thrive on the challenge of understanding
their needs and aspirations, both realized and unrealized. We make every effort to exceed
customer expectations through superior services and solutions.
Innovation
We encourage and reward people who challenge the status quo and think beyond the boundaries
of the conventional. Our teams work together for the smooth and efficient implementation of
ideas and initiatives.

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1.3 COMPETITORS
Following are the competitors of MCB Bank:

 Allied Bank Ltd

 Habib Bank
 National Bank of Pakistan
 Askari Bank

1.1. Organization Products/ Services

Project & Structured Finance

Involves financing complex projects, usually in an SPV structure, where the loan is tightly
structured around the cash flows, risks are allocated amongst various stakeholders, and there
is limited or no recourse to the sponsors.

Syndicated Loans And Debt Capital Markets

Involves structuring/advisory arrangement, underwriting and placement services for

significant financing requirements by large and medium sized corporate and institutional
clients . Our wide array of activities also includes financial restructuring of corporate,
issuance of commercial paper, placement of syndicated loans and bonds.

Quasi Equity / Hybrid Instruments

Structuring and placement of a category of debt that has some characteristics of equity such
as being unsecured or subordinated or with a potential equity upside.

Equity Capital Raising

Services include due diligence and valuation, private placements, underwriting and
management of public offers.

Advisory Services

Varied services such as financial advisory, commercial structuring support and M&A
advisory.

Facility Administration

Management of creditor interests in syndicated transactions in capacities such as facility

agent, security trustee, project monitoring bank, book-runner etc.

Commercial Banking

Complementary products and services such as revolving lines of credit, trade services and
cash management that may be bundled with our Investment Banking Products.

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1.2. Organizational design

MCB

Board Of
Directors

Corporate
President
Affairs

Treasury
Risk Manager
Forex

Wholesale Retail
Banking Banking

Legal Affairs Operation

Strategic
IT
Planning

Compliance Financial
Control Control

Special Asset Islamic

Management Banking

Special HR
Projects Management

CSR &
Secuirity

Audit & RAR

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CHAPTER TWO: DESCRIPTION OF DUTIES
During my internship, they assigned me different tasks to perform which improve my
knowledge and also enhance my skills of performing task with others like a group & build my
confidence too. And I also learnt how practically tasks are done in actual.
Account Opening Department:
While working in account Opening Department, I made documentation of customers who want
to open their accounts in MCB bank.
 Firstly, I saw their valid CNIC, if they haven’t a valid CNIC, there should be NADRA
Token & a valid CNIC of their family member is also required.
 Secondly, I asked them about their sources of income and checked their income proofs like
job visiting card, in case of partnership of business, partnership deed is required or any
other thing mentioned by customers.
 Thirdly, I filled their account opening forms and arrange all documents like, copy of CNIC
of customer and his family member, Signature specimen Card, Cheque book issuance slip,
ATM form, Verysis, KYC Form etc.
 Finally, I send these forms to BOM for the signs of officials. These forms send to head
office after proper documentation.
Act as a CSO:
 I also act as a Customer Service Officer and perform different task e.g.
 Deal the customer and guide them where want to go
 Issue statements to the customers
 Tell their account balances using bank special software for this task on BT (branch
 transaction) as per customer request
 Flooring
Clearance Department:
I made local clearing as well as intercity clearing. During this period, I perform following tasks:
 Make entry in excel sheet
 Stamping of clearing with the date of one day later
 Stamping of “Payees account credit”
 Make bundle cover in which I state no. of instruments & total number of cheques
While making intercity clearing:
 Make entry in intercity clearing register
 Make stamping
 Attach cheque with bundle cover
Cheque book Issuance:
While performing this task:
 Firstly, I made the entry of new cheque book in check book issuance register when it comes
from head office

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[Usman Ashfaq][F141CBBAH169][BBA] Internship Report
 I made entry of cheque book in excel sheet
 I attach the request slip with cheque book
When a person come to receive its cheque book:
 I detach the request slip at the time of issuance
 Attach it with the daily vouchers
 Receive sign of customer on cheque book issuance register
Remittance Department:
While working in remittance department, I made CDR (call deposit receipt) & TDR (term
deposit receipt);
 Firstly, I fill the form according to customer’s requirement
 Get sign of customer and give customer copy to him
 Make entry in register
 Get sign of official
I also get information about:
 Pay Orders
 Demand Drafts
 Foreign remittance
 Mail transfer
Locker Processing:
While performing locker processing, I perform following tasks:
 I fill up the form of locker according to the customer’s requirement
 Attach the copy of CNIC of customer
 Attach Signature Specimen Card with form
Sales:
While performing other tasks, my supervisor assigned me a task of gather customers and
issue VDC (Visa Debit Card). While acting upon this task, I made following activities:
 I convince them for VDC by telling them advantages of VDC
 Fill the form of VDC according to customer’s necessities
 Attach valid CNIC copy of customer
 Get signs of officials after proper documentation
CHAPTER THREE: RECOMMENDATIONS
After doing a deep study and witnessing everything that goes on in a branch, I would then like
to make the recommendations that;
First of all, the management needs to overlook the major problems that the organization is
currently facing and then develop strategies to eradicate them. Some of the suggestions that I
would like to give at the end are:

Promotion and Mass Media Publicity:

MCB Bank can improve its Marketing strategies to acquire more promotion and mass media
publicity by the use of effective channels of promotions like TV, Newspaper Advertisements.

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Need introduce friendly Products:
In order to compete in the ever-expanding market both nationally and internationally,
introducing new and efficient products is one of its major requirements.

Better Reward System:

Better reward system is one of the most important requirements in order to reduce the problem
of Employee retention and improve Employee motivation.

Change The Nature Of Work:

Most of the bank employees are sticking to one seat only with the result that they become
master of one particular job and loose their grip on other banking operation. In my opinion all
the employees should have regular job experience all out-look towards banking. Their
promotion policy should be adjusted accordingly.

Increase Salaries:
MCB is making good profits but giving less pay to their employees as compared to their
competitors. So their salaries should be increased.

Incentive To Employees:
Bank should give some more incentive to its employees in order to remove the conflict between
lower and higher officers and should try to improve the working condition of the bank. Such
system should be designed that every employee who has some problems with his officers can
communicate to the higher management and some steps must be taken to improve that.

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CHAPTER FOUR: LEARNING OUTCOMES
It is evident from this report that MCB is making progress by leaps and bounds. The profits of
MCB have grown considerably during the last few years and this trend is expected to continue
into the future. Therefore we conclude that MCB has a very prosperous present and future,
which assures the shareholders of wealth maximization. Side by side of it I think that if bank
would be able to cover and control on the above mentioned recommendations then it would be
in such a situation that will really lead it towards the road of prosperity, development and
integrity. And with the above mentioned sentences I think there is too fault of the customers
and in order to make the proper working of the bank the customers should Also cooperate with
the bank which will be really a good, ambitious and diligent condition for the bank. And then
bank will be really in such a situation and position to compete its competitors in the country as
well as on international level.
This was the work that I learned from MCB bank limited. I have used great effort to learn about
banking sector hoped that this effort will provide me oppurtunities. It is great edge for me in
the job market. It gave me a lot of confidence that to deal the costumers. It will create positive
impact on my future.

REFERENCES:
 http://en.wikipedia.org/wiki/Economy_of_Pakistan

 http://www.mcb.com.pk/mcb/about_mcb.asp

 http://www.oppapers.com/essays/Pakistans-Banking-Sector-Industry Analysis/181995

 http://www.sbp.org.pk/reports/annual/arfy09/annex_index.htm

 http://en.wikipedia.org/wiki/Muslim_Commercial_Bank

 http://www.blurtit.com/q501915.htm l

 MCB Brochures Manuals

 Annual Report

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