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    Format Review Article Title Article: Nama Mahasiswa: Muhammad Satya Arrif Zulhani NIM: 20171030029 URL Section Purpose

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    The study compared patient satisfaction scores from hospitals to their performance on surgical process measures and employee safety culture scores. It found that patient satisfaction was generally independent of compliance with surgical processes and safety culture, though some individual safety culture domains like teamwork and safety climate were associated with higher patient satisfaction.

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    Format Review Article Title Article: Nama Mahasiswa: Muhammad Satya Arrif Zulhani NIM: 20171030029 URL Section Purpose

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    Muhammad Satya Enzo
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    The study compared patient satisfaction scores from hospitals to their performance on surgical process measures and employee safety culture scores. It found that patient satisfaction was generally independent of compliance with surgical processes and safety culture, though some individual safety culture domains like teamwork and safety climate were associated with higher patient satisfaction.

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    The study compared patient satisfaction scores from hospitals to their performance on surgical process measures and employee safety culture scores. It found that patient satisfaction was generally independent of compliance with surgical processes and safety culture, though some individual safety culture domains like teamwork and safety climate were associated with higher patient satisfaction.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    51 views4 pages

    Format Review Article Title Article: Nama Mahasiswa: Muhammad Satya Arrif Zulhani NIM: 20171030029 URL Section Purpose

    Uploaded by

    Muhammad Satya Enzo
    The study compared patient satisfaction scores from hospitals to their performance on surgical process measures and employee safety culture scores. It found that patient satisfaction was generally independent of compliance with surgical processes and safety culture, though some individual safety culture domains like teamwork and safety climate were associated with higher patient satisfaction.

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    FORMAT REVIEW ARTICLE

    TITLE ARTICLE : Patient Satisfaction as a Possible Indicator of Quality


    Surgical Care
    Nama Mahasiswa : Muhammad Satya Arrif Zulhani
    NIM : 20171030029
    URL : http://jamanetwork.com/ on 09/28/2017

    SECTION PURPOSE

    ABSTRACT National payers announced they would begin using patient satisfaction
    scores to adjust reimbursements for surgical care, so it must be research
    to determine whether patient satisfaction especially from surgical process
    measures and hospital safety. In this study its compared the performance
    of hospitals that participated in the Patient Satisfaction Survey, the
    Centers for Medicare&Medicaid Services Surgical Care Improvement
    Program, and the employee Safety Attitudes Questionnaire.

    Main Outcomes and Measures in this study were Hospital patient


    satisfaction scores were compared with hospital Surgical Care
    Improvement Program compliance and hospital employee safety attitudes
    (safety culture) scores during a 2-year period (2009-2010). Secondary
    outcomes were individual domains of the safety culture survey.

    Results of this study are Patient satisfaction was not associated with
    performance on process measures (antibiotic prophylaxis, appropriate
    hair removal, Foley catheter removal, deep vein thrombosis prophylaxis).
    In addition, patient satisfaction was not associated with a hospital’s
    overall safety culture score . In this study is also found that no association
    between patient satisfaction and the individual culture domains of job
    satisfaction, working conditions, or perceptions of management.
    However, patient satisfaction was associated with the individual culture
    domains of employee teamwork climate, safety climate, and stress
    recognition.

    INTRODUCTION To determine whether patient satisfaction is independent from surgical


    process measures and hospital safety.

    METHODS Its compared the performance of hospitals that participated in the Patient
    Satisfaction Survey, the Centers for Medicare&Medicaid Services
    Surgical Care Improvement Program, and the employee Safety Attitudes
    Questionnaire.

    Setting: Thirty-one US hospitals.


    Participants: Patients and hospital employees.
    Interventions: There were no interventions for this study.
    Main Outcomes and Measures: Hospital patient satisfaction scores
    were compared with hospital Surgical Care Improvement Program
    compliance and hospital employee safety attitudes (safety culture) scores
    during a 2-year period (2009-2010). Secondary outcomes were individual
    domains of the safety culture survey.

    RESULTS Patient satisfaction was not associated with performance on process


    measures (antibiotic prophylaxis, R=_0.216 [P=.24]; appropriate hair
    removal, R=_0.012 [P=.95]; Foley catheter removal, R=_0.089 [P=.63];
    deep vein thrombosis prophylaxis, R=0.101 [P=.59]). In addition, patient
    satisfaction was not associated with a hospital’s overall safety culture
    score (R=0.295 [P=.11]).We found no association between patient
    satisfaction and the individual culture domains of job satisfaction
    (R=0.327 [P=.07]), working conditions (R=0.191 [P=.30]), or perceptions
    of management (R=0.223 [P=.23]); however, patient satisfaction was
    associated with the individual culture domains of employee teamwork
    climate (R=0.439 [P=.01]), safety climate (R=0.395 [P=.03]), and stress
    recognition (R=_0.462 [P=.008]).

    DISCUSSION Patient satisfaction was independent of hospital compliance with surgical


    processes of quality care and with overall hospital employee safety
    culture, although a few individual domains of culture were associated.
    Patient satisfaction may provide information about a hospital’s ability to
    provide good service as a part of the patient experience; however, further
    study is needed before it is applied widely to surgeons as a quality
    indicator.

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