p0447v1-0 Work Programming
p0447v1-0 Work Programming
Paper 0447V1-0
Work programming
Contents
Aims
Learning outcomes
Foreword
1. Managing time
1.1 Time budgets
2. Work programming
2.1 Why programme work?
2.2 Control objectives
2.3 Programmes
3. Construction of programmes
3.1 Bar charts
3.2 Networks
3.3 Precedence diagrams
3.4 Comparison of precedence diagrams with critical path analysis (CPA)
3.5 Line of balance scheduling
4. Use of programmes
4.1 Timescales
4.2 Co-ordination and control
4.3 Progress reporting
5. Work measurement
5.1 Techniques of work measurement
5.2 Stages in work measurement
6. Method statements
6.1 Contents of method statements
6.2 Presentation
Work programming Paper 0447 Page 2
Aims
This paper aims to:
Learning outcomes
After studying this paper, you should be able to:
z Understand the relationship between programming time and the planning and
control functions of management.
z Understand the principles of work measurement and the techniques that may
be applied to quantify work.
z Appreciate the factors influencing the rate at which work can be completed.
Work programming Paper 0447 Page 3
Foreword
Of all the resources available within a business, time is the scarcest. Time is
irreplaceable and irreversible. ‘Tempus fugit’ (time flies) is a common refrain both in
business and social activities.
‘Time is money’ is another common expression. Anyone who employs labour, hires
plant or works within fixed fees recognises that the more time passes, the more costs
build up and profits drop. Managing time is thus a vital part of business activity and
one which is disregarded at your peril.
1 Managing time
How effectively do you use your time?
In answer to this question most people will say, ‘very effectively’, but a revealing
exercise is to analyse a working week by keeping a time log. At the end of each hour
make a note of how many minutes were spent on different activities such as meetings,
on the telephone, travelling, thinking, writing, reading and so on.
By the end of the week you will find, if you have kept an honest record, that the
proportion of time spent on positively developing or furthering the product or service
for which you are responsible is not as great as you perceived.
The perception and assignment of the right value for time is a fundamental part of the
production process and applies whether you work in an office or a factory, for a small
business or a large organisation.
Value for time is not as hard to appreciate as you might imagine. Consider the
following table:
Salary/annum Time
£ 5 min 15 min 1 hour 1 day
35 000 £1.75 £5.25 £21.00 £147.00
30 000 £1.50 £4.50 £18.00 £126.00
25 000 £1.25 £3.75 £15.00 £105.00
20 000 £1.00 £3.00 £12.00 £84.00
15 000 £0.75 £2.25 £9.00 £63.00
This simply demonstrates that even a five-minute phone call has a value which, if it is
unnecessary or prolonged, costs the business money, both for the phone call itself and
through the inactivity of the person taking or making the call.
The following points indicate ways in which individual managers may make more
effective use of their time.
SELF-ASSESSMENT EXERCISE
How good are you at managing your time?
Against each of the points above place a tick if you already satisfy it or a cross if you do
not. How many ticks do you have and where do you need to improve?
It is necessary to maintain an all-round perspective not only of the fine detail in one
particular area but also of the wider picture and beyond. This ability to change focus
has been termed ‘helicopter vision’ as it is analogous to rapid ascent and descent,
giving a variety of views from the immediate vicinity to the middle ground and to the
horizon.
Planning or budgeting time for today’s work, tomorrow’s work and next week’s,
month’s or year’s work is a key management function; but research has shown that
managers are unskilled in this area. The diary (or time log) for an average manager
shows that less than 5 percent of their time is devoted to planning. And yet without
some formalised identification of the work to be undertaken it is impossible to
maintain control over it.
2 Work programming
2.1 Why programme work?
Planning work and controlling work are so closely linked as to be inseparable.
However, there is a clear sequence between the two. No aspect of work, be it the
work of the individual, of others, of a project or a process, can be controlled unless it
has been planned.
z Planning: to examine all the facts relating to a project and to develop a course
of action which will achieve the set objectives within the time allowed or the
resources available.
z Programming: to set down the plan to a timescale in such a manner that it can
be easily communicated to all involved.
You will notice that reference has been made to ‘work’ and to ‘projects’. Although in
principle the two are interchangeable, ‘work’ implies an ongoing continuum of
activity, whereas ‘project’ implies an activity of fixed term.
This should not lead to confusion, as work generally can be considered to break down
into a series of separate projects. So a project may be the preparation of sales
particulars, the conducting of a survey, producing a cost estimate, as well as
something much larger such as constructing a new office block or bridge.
Whether the project is large or small there will still be a start and finish to the activity
which can be defined and for which clear objectives can be set.
The combination of objectives and time permits the modern concept of control to be
realised. This is based on sound principles of practical planning and foresight to
produce actual means of measuring progress of work against predetermined output
standards.
We should now consider what is meant by output standards. Standards result from the
objectives and in a business sense this means making effective use of resources to
satisfy the needs of the consumer (an economic product) as well as the needs of the
organisation (a profit).
If resources are simply stated as labour, equipment, materials and money, the
common factor linking their effective or economic use is time. Each has a basic unit
cost (hourly rate, interest rate, hire rate) so that, apart from material cost which can be
assumed to be constant, as each resource is used for a longer time, so the overall cost
will accelerate.
Thus we can say that whilst planning is necessary to permit control to be exercised,
programming is essential if effective time and cost control is to be maintained.
Work programming Paper 0447 Page 6
z Show the most expeditious and economic method of carrying out the work
consistent with the available resources.
z Provide continuous productive work for all labour and equipment employed,
so reducing unproductive time to a minimum.
z Organise and control the work by early examination of all its aspects;
recognise and deal with possible difficulties, thereby ensuring smooth and
continuous progress.
z Give accurate information relating to the timescale for use of the resources
employed.
External forces such as laws, government regulations, trade associations and the
action of competitors may impede or influence the effectiveness of planning. In
addition, obstacles from within the organisation may result from:
z The time span covered – difficult to programme far into the future.
SELF-ASSESSMENT EXERCISE
Examine any work programme you have. Does it satisfy the objectives given above? What
are the limitations of the programme?
Work programming Paper 0447 Page 7
2.3 Programmes
Programmes are the visual means of charting the sequence of a number of different
tasks, projects or activities against time. The following types of programmes may be
used for this planning:
z Bar charts
z Linked bar charts
z Bar charts from network analysis.
z Precedence diagrams
z Line of balance schedules.
Bar charts
The bar (or Gantt chart) is the format that has been longest used. The bar chart
requires a formalised layout but one easy to follow. Horizontally, a timescale is
shown which is usually related to a calendar. Vertically, a list of activities is given,
followed by columns showing periods on the timescale. The duration and sequence of
each activity is then plotted by the use of horizontal lines.
Year 20X2
Month October November December
Activity Week 28 5 12 19 26 2 9 16 23 30 7 14
Project X
Move office
Project Y
J Bloggs on leave
Project Z
Advantages
z The start and finish of each activity in relation to the calendar is readily shown.
Disadvantages
Year 20X2
Month October November December
Activity Week 28 5 12 19 26 2 9 16 23 30 7 14
Project X
Move office
Project Y
J Bloggs on leave
Project Z
Advantages
z The increased emphasis on sequence allows the technique to be used for more
complex projects than that of a bar chart.
Disadvantages
Figure 2 shows the rearranged schedule of activities to take into account the
dependencies identified above, and these are shown by the vertical lines.
This chart now starts to indicate key dates, so that Project Y must finish in time for
the office move, and similarly Project Z must finish on time if J Bloggs is to catch the
plane.
Work programming Paper 0447 Page 9
You will notice that Project X has been moved to an earlier scheduled start
commencing after the office move on the 9 November, although previously it started
on 23 November. What is uncertain from looking at the linked chart is the degree of
flexibility as to when activities are started and finished. All the link lines tell you is
the dependency where one activity cannot overlap with another. Thus we cannot be
sure whether Project X could start on 9, 16, 23 or even 30 November, only that it
must follow project Y.
The technique was created by the US Navy in the 1950s to control expenditure on the
Polaris missile programme and was known as PERT (Programme Evaluation and
Review Technique). Various refinements in the style and approach have led to the
technique being referred to as Critical Path Method, Critical Path Analysis and
Critical Path Scheduling. The general term is Network Analysis.
Because the sequence of activities and their durations are analysed mathematically,
the technique is able to identify the minimum time that it is possible to complete all
the activities in, and to single out those activities which are critical to achieving this
minimum time. The critical path is then the sequence of critical activities which must
be completed on time and whose starts are dependent on the completion of the
previous activity.
Year 20X2
Month October November December
Activity Week 28 5 12 19 26 2 9 16 23 30 7 14
Project X
Move office
Project Y
J Bloggs on leave
Project Z
Project N
Project P
Advantages
z Identification of potential problems is easier with PNA and their likely effects
may be determined.
z PNA is particularly suitable for the co-ordination and control of complex non-
repetitive projects.
Disadvantages
z Programmes for large projects tend to become unmanageable unless split into
sections.
Figure 3 demonstrates the increased information and thereby control that results from
using networking to produce bar charts.
If we say that J Bloggs is needed to supervise the office move and that Project Z must
be completed before the end of October, we have a fixed time sequence, whereby
Project Z must be completed before J Bloggs can go on leave, who in turn must be
back to oversee the office move.
Assuming the times for each activity are fixed, we can now identify the critical path
and the critical activities. These in order are: Project Z; J Bloggs on leave; move
office; Project X and Project P.
We have two non-critical activities. Projects N and Y are flexible: in other words
they have float time available. In Figure 3 Project N is shown as being able to start
during a five-week period, although it only lasts for two weeks. As it is not dependent
on any other activity, we can choose when it is done. Similarly with Project Y, which
is satisfying its restraint that it must finish before the office moves, although it could
have started a week earlier.
Separating out the critical activities from the non-critical ones gives us even greater
ability to control. From Figure 3 we now know:
z the key target dates to be met, ie the completion of each critical activity;
z the fixed dates, ie the office move;
z where to direct resources first – the critical activities;
z where to direct resources second – Project Y as least amount of float;
z where to direct resources third – Project N as most float.
Lastly, if the seven activities shown in Figure 3 together comprised parts of one
overall project, we would now know that the minimum time to complete it would be
12 weeks, so that a start on 28 September would allow completion on 21 December in
time for Christmas.
Work programming Paper 0447 Page 11
Precedence diagrams
The bar charts produced above progressively display improved time control
information. They are, however, limited to basic statements of activity and calendar
time. In the majority of cases this is perfectly adequate for control purposes, but there
are occasions when it is helpful to display the programme of activities, making the
distinction between different types or forms of work. Typically we may wish to
differentiate between resource activities and activities conducted in different locations
or by different organisations, or perhaps to be allocated to different budgets.
In Figure 3 it would be possible to add an extra column to make this distinction next
to each activity and for a programme with few activities this would be acceptable. As
the size and complexity of the programme increases, this approach starts to lose
clarity, particularly when tracking the sequence of one type of work.
Precedence diagrams get around this problem by including the description of the
activity into the box on the programme and keeping the boxes separated into blocks
of work.
20X2
Category October November December
28 5 12 19 26 2 9 16 23 30 7 14 21
Office
Facilities
move
Float N Float
Projects
Float Y
X
P
Advantages
z Activities can be grouped (ie by type and location), both presentation and
understanding being thus assisted.
Disadvantages
Advantages
z ETA’s main advantage lies in its suitability for application to repetitive work
and strict activity sequencing.
z ETA is more sophisticated than the bar chart and simpler than a network
diagram.
Disadvantages
Each of the four activities A–D shown in Figure 5 represent a duration time and a rate
of working. Thus activity A is a task that takes two weeks to complete on each unit
and units can be completed at a rate of nine units every seven weeks.
Work programming Paper 0447 Page 13
The rate of completion is affected by the amount of resources utilised and the speed at
which they can work. The slow rate of A may be due to insufficient labour or
inadequate equipment. Whatever the cause, the programming problem is evident.
Activity B can be completed much faster, but to avoid conflict between A and B on
unit 9, B cannot be started on unit 1 until week 6, which is four weeks after activity A
was completed.
There is a converse problem between activities C and D. Here the activities diverge
rather than converge, so to complete all the units as fast as possible, D must be started
on unit 1 as soon as C has finished.
In practice the relationship between B and C would be aimed for so that the resources
used produce the same output rate. Even so, a small buffer time may still be
incorporated to avoid problems from ‘unforeseen’ delays.
SELF-ASSESSMENT EXERCISE
For each of the programme types considered suggest two uses:
a. Bar chart
d. Precedence diagram
3 Construction of programmes
In this section we describe the basic steps for preparing work programmes.
z The time scale is always horizontal. The calendar should include week
number, dates, months and year as appropriate.
z Activities are shown in approximately the order in which they are to be carried
out, starting from top left and working across and down.
z Bars are drawn accurately to scale, indicating the correct start and finish of the
activity and the overall duration.
z The logical relationship between activities is not shown, although there may be
an implied relationship between two adjacent activities.
z Space should be left above or below each bar to allow progress to be recorded.
Note that progress is simply the proportion of an activity that has been
completed, whilst rate of progress indicates the time at which an activity
commenced and was completed.
As described earlier, linked bar charts are presented in the same way as bar charts
but with vertical lines to indicate dependency. We will come back to these in the
section on networks.
3.2 Networks
The preparation of a work programme using the network analysis technique follows
five stages:
It is not always the case that resources have to be consumed. For instance, curing of
concrete takes time but no resources.
Before an activity list can be compiled, the basic approach, procedure or method has
to be decided. This means that from the outset there must be a broad scheme of how
the project is to be tackled. At the same time, the programmer should have an idea of
the parameters within which he is working. These parameters may be labour,
equipment, money or even time itself.
In many instances these parameters are fixed. There may be a limited number of
people that can be used; equipment available may be of a given number, type and
capability; the budget for the work may be predetermined; and lastly only limited
time may be available to complete the project.
All of these factors should be considered prior to and during compilation of the
activity list. Even with experience it is impossible to satisfy the parameters at the first
attempt, and for the inexperienced the simplest way to get started is to assume that all
resources are available and in unlimited quantity. By making this assumption,
concentration of effort is placed on the method to be adopted and the resourcing can
be considered later.
Similarly, there may be alternative methods or procedures available. The footing may
be dug by hand or machine; the wall may be built in brick or block; fee for client A
may be quoted before the fee for client B and so on.
We will come on to sequencing later, but the examples above serve to illustrate
individual activities which can be defined.
In analysing any type of project, there will always be a series of questions that can be
asked. Thus there will need to be answers to the ‘what, when, where, who, how and
why’ surrounding the work before an accurate activity list can be compiled.
This questioning approach is similar to that taken in method study, and indeed both
method study and work measurement can be used in the formulation of activity lists
and duration times.
z Attempt to produce a full and complete list of activities so that all resources
and time will be included in the programme.
In the following sections we will use the data in Table 2 to follow an example
through.
Project Alpha
Activity Duration (weeks)
A 2
B 1
C 3
D 2
E 4
F 3
G 1
H 2
J 2
K 3
L 2
M 3
N 1
P 1
Q 4
R 2
Work programming Paper 0447 Page 17
If the activity list summarises all the work to be done, the logic or arrow diagram
summarises the method and procedure.
z Points in time marking the start or finish of an activity are known as events or
nodes and are shown as circles
The network consists of a series of arrows and circles. Events are numbered so that
any activity can be referred to by the event numbers at the tail and the heads of the
arrow. These are sometimes known as the ‘ij’ values.
It is important that events are numbered so that the i value at the tail is always smaller
than the j value at the head of the arrow. This is good practice to ensure that there are
no loops in the network.
Following these rules the arrow diagram is constructed and the descriptions and
durations are entered alongside the respective arrow.
Taking our Project Alpha example, we cannot draw the arrow diagram until we have
determined the activity sequence (and the restraints imposed).
From our previous discussion we could now summarise these as shown in Table 4.
Work programming Paper 0447 Page 18
Project Alpha
Activity Duration Sequence
A 2 First activity
B 1 Commences same time as A
C 3 Follows B
D 2 Follows A
E 4 Starts after B completed
F 3 Follows C
G 1 Follows D
H 2 Follows E
J 2 Starts after F and G completed
K 3 Follows J
L 2 Follows H
M 3 Follows L
N 1 Follows M
P 1 Follows K
Q 4 Follows K
R 2 Follows N and Q but cannot start until P is completed.
It does not give us any indication as to how long it will take to complete activities A
to R or which are the critical activities.
z Calculating the earliest possible and latest permissible times for each event and
the project duration.
Work programming Paper 0447 Page 20
z Finding the critical path which is the sequence of activities that occupies the
longest time.
Project duration
This is found by making a forward pass through the network, adding the durations
together.
Above each event, two boxes are drawn. On the forward pass the earliest event time
is written in the left-hand box.
The earliest event time is the earliest possible time that an event can occur, assuming
all previous activities take the time estimated for them. In effect the earliest event
time dictates the earliest possible time that any following activities can commence.
Event 1 is the first event and event 5 the last. Starting at event 1, in the box above,
zero is entered to signify the start of the project. The duration of activity 1–2 is one,
so above event 2 a one is entered. Between events 2 and 3 there is a dummy activity,
so the one at event 2 is carried over to event 3. There are two routes to arrive at event
4. Going via activity 2–4 the time is three, and via 3–4 the time is two. These values
are placed in brackets by the heads of the respective arrows and the highest value
entered above event 4. Finally the value of six is entered in the box above event 5 and
this is the project duration time for all the events.
Critical path
This is found by making a backward pass through the network, subtracting the
durations of each activity.
The resulting latest event time is written in the right-hand box. The latest event time
is the latest possible time that an event can occur if the total project time is not to be
exceeded.
This time we start at the end event and place 6 in the right-hand box above the
event 5.
There are two routes to event 2 and similar rules to the forward pass above apply.
This time the subtracted values are placed in brackets at the tail of the arrows and the
lowest value selected. Thus one is entered at event 2 and the check is to ensure that
we arrive back at event 1 with a value of zero.
You will notice that at some events the values in both boxes are the same, meaning
that the earliest and latest times that an event can occur are identical. There is
therefore no spare time to complete the activities between such events and these
activities are consequently critical. The sequence of critical activities through the
network is the critical path and is indicated by a bold (or coloured) line.
The critical path determines the longest time to work through all the activities in the
network, and in large networks there may be more than one critical path. As discussed
earlier, it indicates those activities where control and allocation of resources must be
placed if the project duration is to be met. Any delay to a critical activity
automatically extends the duration time.
This is not the case with non-critical activities which have spare time associated with
them. This spare time is known as float and different values can be calculated for it.
Total float is the total time available from the earliest to the latest finishing time of
an activity. If the finish of an activity is delayed beyond this point, then it will
become critical.
Free float is the time available for a particular activity between its earliest finish and
the earliest start of the next activity. Delay in finishing an activity by a period greater
than its free float will delay the start of subsequent activities.
Interfering and independent floats are rarely used for control purposes.
The different types of float are useful in deciding the priorities for resourcing non-
critical activities, ie smallest total float first, and if total floats for two activities are
the same, use free float to decide.
The bar chart is therefore used to convey the information generated from the analysis,
using the earliest/latest event times to determine the position of the activities, and the
floats to define the slots for non-critical activities. The vertical link lines are used to
maintain the logical relationships.
The linked bar charts for Project Alpha are shown in Figures 9a and 9b and these
represent the time parameters for the project.
SELF-ASSESSMENT EXERCISE
a. Work through the Project Alpha example carefully to understand the networking
procedure.
FIGURE 9a Linked bar chart for Project Alpha (based on earliest starts)
Work programming Paper 0447 Page 26
FIGURE 9b Linked bar chart for Project Alpha (based on latest starts)
Work programming Paper 0447 Page 27
Note that since there are no events, there can be no ij numbers on a precedence
diagram, and thus it is usual to identify each activity by means of a code number. The
code number can be any unique identification which we care to select. Overlapping
sequences in the precedence diagrams can be shown just as easily as in arrow
diagrams and the analysis is similar.
Generally the precedence diagram performs the same function as the arrow diagram.
The important differences are:
Note: the angle of the line linking similar activities on the diagram is determined by
plotting the number of units to be handed over per week plus one on the vertical
scale, against one week on the horizontal time scale. Figure 12 is simplified in as
much as the handover rate and thus production rate for all the gangs used on the
construction of a house are identical.
Work programming Paper 0447 Page 30
4 Use of programmes
4.1 Timescales
We defined earlier ‘helicopter vision’ and it is important that the size and perspective
of the plan or programme produced is clearly stated. The programme may encompass
a range of different timescales. We can have:
z Annual programmes indicating when particular projects are due to start and
finish.
These different programmes fit inside each other like a Russian doll, so that as you go
down the list each magnifies a part of the previous programme to give greater clarity
and detail.
SELF-ASSESSMENT QUESTION
Which of these programmes does your organisation make use of and for what purposes?
In this way, effort is planned for and co-ordinated. Equally, if the actual work is
monitored against the plan, control can be maintained and this is most effective when
short-term plans are used.
Operationally targets can be set from a weekly programme and it can be more
beneficial to record on a daily basis the actual work done rather than the programmed
work as a means of producing historical time data for future programming.
This progress recording may be made on a time sheet or marked directly on to the bar
chart, although the latter is only indicative and not quantifiable.
5 Work measurement
Work measurement is the ‘application of techniques designed to establish the time for
a qualified worker to carry out a specified job at a defined level of performance’. The
technique can be used to quantify time for use in programming work.
z Compare the times taken to carry out a task using two or more different
methods.
z Plan the work so that targets are realistic.
z Enable equipment and labour to be utilised as fully as is practicable.
z Enable realistic labour budgeting to be carried out which will provide better
cost control.
z Enable more accurate costing to be performed.
z Provide a basis for assessing fairer and more realistic bonus and other
incentive schemes.
Time study is a direct and traditional method of work measurement which accounts
for the majority of analyses conducted. However, indirect methods are desirable and
essential in many instances. In the case of a new task it is impossible to conduct direct
studies, and where jobs are to be undertaken for a short period of time, there may be
insufficient time to carry out a time study. Indirect methods have many advantages in
terms of consistency and accuracy, and their scope and value especially in the
construction industry is continually being increased.
Whichever technique is appropriate, the basic aim is the same – to provide a positive
and equitable measurement of the work required to complete a task.
1 Selection
As the technique of work measurement is fairly expensive, the tasks which are
selected for study should be those in which changes are likely to provide the greatest
benefit to the organisation concerned.
The operatives who are to be used for the study should be carefully selected in
consultation with the first line supervisor and any other managers involved. The
method which the operative is to use must be clearly defined and the operative must
be able and willing to perform the task using the defined method. In some cases the
method may be the one which the operative has used for years, but when trying to
investigate a new method, sufficient time will usually be allowed, before measuring,
to enable the operative to become familiar with the new procedure.
2 Definition of elements
Most tasks can be broken down into a series of smaller units or elements. The way in
which this will be done will depend upon the time taken for each small unit, the type
of measuring equipment available, the technique of measuring to be employed and
the purpose for which the study is being carried out.
3a Direct measurement
The technique used to quantify the work will depend upon whether the work is
repetitive or not.
Work programming Paper 0447 Page 33
Time study
If the work to be measured is repetitive, as in most factory environments, then some
form of time study may be used. As an element of a task is performed, the time taken
to carry out the element is measured, generally using a stopwatch, and the time
recorded. The operative must be told he is being recorded and the reasons for the
study should be given so as to avoid any misunderstanding.
The start and finish of the particular element must be accurately defined and
everything that happens between the two points must be recorded. A number of
cycles of the task may be recorded at one time and the number of cycles, together
with the number of items produced or area of surface covered, must be stated in the
record for each timing.
The quality of work should be assessed by a qualified person who should make a
rating of how he felt the operative performed. The rating should be based on how well
he thinks the operative was working compared with what a physically and mentally
fit, qualified operative, without undue exertion, would do in an average working day
after allowance has been made for rest time (see later on).
Data obtained from direct time studies are recorded, and even after a comparatively
short period, a substantial amount of data may have been accumulated and will prove
invaluable as a library of standards.
There are several factors that affect the results obtained when carrying out work
measurement:
z The methods used by operatives to perform a task are seldom exactly the same.
To overcome these differences, the elements used should, as far as practicable,
be small enough to eliminate differences in overall task method.
z The task may be interrupted during its performance. By using small elements
the interruptions can be isolated and allowed for.
z Operatives will have varying degrees of skill and also work with varying
amounts of enthusiasm. By rating the performance of the operative against a
standard, this difference can be allowed for. The standard will to some extent
be subjective but with adequate training it should be possible to arrive at a
situation where all qualified persons would rate the working of an operative at
the same or close rating.
z The timed task may not include rest periods but the operative would not be
able to continue throughout the working day without some breaks. Special rest
allowances are therefore made to allow for this.
z The materials used by the operative may vary from one performance of the
task to another. By measuring several performances, some of the effects of this
variation can be removed.
Rating
This is the numerical value used to denote the rate of working. The factors that affect
the rate at that work is performed are:
Factors within operative’s control are taken into account by rating the operator
observed.
Factors outside operative’s control are taken into account by ensuring that a
representative sample of tasks is studied.
The assessment of rating is made by comparing the observed rate of working with the
mental concept of a standard rate of working. The ability to rate therefore depends on
the individual’s accuracy of his concept of standard rating and his ability to compare
the observed rating with his concept to the nearest five points.
The British Standard scale should be adopted, and rating is usually done with
reference to standard performance, ie 100 on BS scale. Thus an operative considered
to be working faster than normal standard would be rated at, say, 110 or 125, and
similarly a value less than 100 is working more slowly than the standard.
Calculation of allowances
When the elements which make up a task have been measured and the rating of each
piece of work recorded, a calculation is made to find the number of basic minutes for
the work.
For example: if a man takes 25 minutes to perform a task and, using a 100 scale, his
rating is regarded as 80, then the number of basic minutes for the task would be:
80
25 × = 20 basic minutes.
100
Rest and personal allowances will vary depending upon a number of things, and
figures from 6 percent upwards are used.
Some of the highest allowances should be given for very heavy work in high
temperatures. Low temperature working also warrants high allowances. The amount
of physical and mental strain and the work environment are other factors which affect
the rest allowance made. A personal allowance to cover time spent in performing the
essential bodily functions (usually 5 to 7 percent) is also added.
To this basic work content allowances may be added for work contingencies and
contingency for delay, both of which are outside the operator’s control. This will give
the standard time for the work. The above allowances are summarised in Figure 13.
Relaxation allowance
Work
Work content (basic) in
contingency
standard units of work
allowance
Standard time
All physical work can be reduced to this unit whatever the nature of the task, since
the standard minute allows for work and contingency plus a rest allowance. If the
standard minute or hour is correctly formulated, work of widely varying kinds and
circumstances can be compared equitably.
Work programming Paper 0447 Page 36
3b Indirect measurement
Should the need arise to produce an item which differs only marginally from one
produced at present, there is no need for a complete work measurement analysis since
much of the information is available. It may not even be necessary to study that
proportion of the job that differs, since this may resemble part of the previous job for
which work measurement data is available. On occasion, therefore, the times for a
new job may be constructed entirely from existing data, and this approach is
especially beneficial for dealing with non-repetitive operations.
Synthesis
Synthetic data are reliable and consistent since they have normally resulted from
many studies conducted over a long period of time. They can be used to establish
standards for short-run work on which there would be insufficient time to conduct a
direct time study, and to construct standards for jobs not yet begun. A practical
advantage is that there is no need for a stopwatch; but it can be expensive and time-
consuming to develop standard data. It is normal to synthesise basic times to which
allowances must be added. The need to rate the job under consideration is avoided
and, since the synthetic data will probably have been derived from numerous studies,
the consequences of inaccuracies in the initial studies are avoided.
Analytical estimating
This is a work measurement technique whereby the time required to carry out
elements of a task at a defined level of performance is established partly from
knowledge and experience of the elements concerned and partly from synthetic data.
Where analytical estimating is applied, there will be insufficient synthetic data
available to allow time standards to be established. Consequently standards must be
constructed using whatever data is available, plus estimates of basic times for the
remaining elements.
Activity sampling
Techniques described so far are available for short cycle work. When it is necessary
to establish work standards in situations where long irregular work cycles are
conducted or where many different jobs are performed, these techniques may be
inappropriate. In such circumstances activity sampling can be used. This consists of
the random or regular (depending on the nature of the work being observed) visual
sampling and recording of activities in order to establish the proportion of time
individuals or equipment are working, idle etc.
The task is broken down into definable elements. Observations are made at random
intervals over a period of time and a record of the element being performed (including
any rest element) is made. At the end of the stipulated period, the percentage of
observations of each of the elements gives an indication of the time spent on each
one. This method is obviously far less accurate than a full time study, but it is
generally less expensive, as the observer can observe several tasks simultaneously.
Work programming Paper 0447 Page 37
8
Resting 8 observations × 7.75 = 2.48 hours
25
17
Working 17 observations × 7.75 = 5.27 hours
25
Total 25 observations
Because of the small number of observations taken, the accuracy is not very high, but
this can be improved by taking more observations. In practice, the working section
would be divided into the various elements which go to make up the task.
6 Method statements
The results of work measurement may be used to provide specific solutions to
production problems such as what is the most effective factory, site or office layout or
how long it takes to process some data, a component or a task.
Work measurement can be used to analyse the cost efficiency of a task and the results
summarised in a method statement.
Whilst the task and quantity of work may be fixed, the method, sequence and
resources may be varied to obtain different output rates and duration.
It is the number and type of equipment and labour together with any material costs
that will set the cost for the task.
6.2 Presentation
In many instances method statements may be given as a written summary of the work
to be undertaken but, particularly when there is a need to compare alternatives, it can
be useful to summarise the information in a table.
It is, however, impractical, although not impossible, to break down every single task
into its component parts for assessment. In the main it is preferable to use historical
records to provide information.
It is, though, good management practice to keep all aspects of the individual activities
in mind and not just the overall job, and constantly remain alive to the fact that there
may be a better way.