Common Mistakes
Common Mistakes
Email 2
I was (1) sorry/unhappy/afraid to hear about the damage to the products that you received this
morning. However, I am (2) afraid/apologise/regret that we cannot (3) accept/except/have
responsibility in this (4) topic/material/matter. All our products are (5) controlled/checked/looked
very carefully before leaving the factory, and the damage in this case must have been caused in transit.
I (6) propose/suggest/tell that you contact the shipping company directly about possible
compensation. In the meantime, we can ship the same order to you again, if it would help. If you give
us a firm instruction to do so (7) until/by/within the next few days, it should reach you (8)
until/by/within the end of the month.
Email 3