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CV Portfolio

Olivia Sánchez has over 7 years of experience in various roles including cabin crew for Emirates Airline, recreation facilitator, personal trainer, and housing support officer. She is currently pursuing a Master's degree in Communication and Leadership at Gonzaga University. Her experience demonstrates leadership, excellent customer service, safety management, and adaptability in multi-national environments.

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82 views2 pages

CV Portfolio

Olivia Sánchez has over 7 years of experience in various roles including cabin crew for Emirates Airline, recreation facilitator, personal trainer, and housing support officer. She is currently pursuing a Master's degree in Communication and Leadership at Gonzaga University. Her experience demonstrates leadership, excellent customer service, safety management, and adaptability in multi-national environments.

Uploaded by

api-395179378
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We take content rights seriously. If you suspect this is your content, claim it here.
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Olivia Sánchez

EDUCATION

Master of the Arts in Communication and Leadership Gonzaga University May 2017-Present

Bachelor of Science in Health Education Texas A&M University 2011

EXPERIENCE

Emirates Airline Cabin Crew Feb 2015 – May 2017


Dubai, U.A.E.
Served as an ambassador for the airline, delivering exceptional customer service, and ensuring the safety and security of all
passengers and crew on board.
• Leadership: Actively took a personal interest in mentoring new crew on the roles and responsibilities of the job.
• Adapted to work conditions in a multi-national environment.
• Maintained safety and security standards by checking all safety related equipment on every flight as well as keeping up to
date with all safety, security and general medical training.
• Delivered a service that strived to exceed customer expectations.

The Argo Trust Recreation & Lifestyle Facilitator Nov 2013 – July 2014
Wellington, New Zealand
Provided assistance with communication, physiotherapeutic exercises, daily care routines, and general community involvement
to six residents with profound mental and physical disability.
• Leadership: Helped lead concept design sessions in order to generate new ideas for community outings for the residents.
• Ensured the safety of residents by establishing and following health and safety regulations in the facility.
• Corresponded between parents of the residents and staff members in order to meet the needs of parties.
• Cultivated individual communication techniques for nonverbal residents.

City Fitness Personal Trainer Aug 2013 – Oct 2013


Wellington, New Zealand
Developed training programs to meet client needs, coordinated orientation services for new members and stayed informed of
industry trends and developments.
• Leadership: Consulted with other trainers/coaches in developing new training concepts and programs with a goal to increase
overall fitness performance.
• Assessed the needs and capabilities of individuals through fitness assessments.
• Conducted customer orientations regarding the proper use of gym equipment.
• Helped clients set and achieve their fitness and nutrition goals.

The Simon Communities of Ireland Assistant Housing Support Officer Jan 2012 – Jan 2013
Galway, Ireland
Assisted in the operation of homeless services aimed at increasing community participation, self-awareness, and mental and physical
health.
• Leadership: Appointed as Team Leader for the Dublin Marathon. This involved communicating with service users in order to
provide a healthy and effective training program as well as motivating and encouraging participation in the organization.
• Communicated with external agencies in order to provide medical, housing and government support to Galway Simon
Community residents.
• Provided physical and psychological care to residents utilizing homeless services.
• Allowed opportunities for community involvement amongst residents through group and individual activities and outings.
ADDITIONAL EXPERIENCE

Sandwich Artist, Subway 2013


Greeted and served guests. Prepared food while maintaining safety and sanitation standards. Demonstrated exceptional customer
service in assisting all customers with their questions or concerns. Awarded Employee of the Month for exemplary work ethic and
positive attitude maintained while on the job
Health Education Intern, Texas A&M Health Center 2011
Coordinated with supervisors in developing a one-day program for university students intending to travel abroad. This included
sessions on safety, security, and cultural awareness. Assisted in research conducted by the Health Education program including
conducting qualitative sorting and analysis. Served as a student ambassador in presenting presentations to peers. Editor of student
newsletter covering topics on health and wellbeing.

AWARDS AND ACCOMPLISHMENTS

Certificate of Completion for Emirates Cabin Crew Ab-Initio Training Program, 2015
Completed Emirates eight-week training program for cabin crew. This included training in safety and emergency procedures, general
medical training, security training and service training.
Certificate of Achievement, Safety and Emergency Procedures Training, 2015
Received a personal score of 100% on an examination for Safety and Emergency Procedures.
AIESEC Committee Member, 2011
Member of the world’s largest youth run network creating positive impact through personal development and shared global
experiences.
Health Report Presented to United States Army, 2011
Created a report for the U.S. Army on the Paleo Diet for their Desert Strong Campaign.
Texas A&M University Dean’s List, 2011
Maintained a GPA of 4.0.

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