Thesis Report: Customer Management Procedure: A Study On Some Private Commercial Banks of Bangladesh
Thesis Report: Customer Management Procedure: A Study On Some Private Commercial Banks of Bangladesh
on
Customer Management Procedure: A Study on Some
Private Commercial Banks of Bangladesh.
Submitted to:
Mr. Md. Golam Rabbani
Assistant Professor
Department of Business Administration
Stamford University, Bangladesh
Submitted by:
Md. Omar Faruq
ID NO # MBA-046-13018
Department of Business Administration
Stamford University
July 4, 2012
Dear Sir,
This is a great pleaser for me to submit this report, which is a requirement for completing the
degree of M.B.A. my topic is “Customer Management Procedure: A Study on Some Private
Commercial Banks of Bangladesh.”. My analysis is based on what I have learned from this study.
There may be some limitations, but I have tried my best to make it as accurate as possible.
I sincerely hope that you will enjoy reading the report. I shall be very glad if the study can serves
its actual purpose. I sincerely thank you to provide me with such a wonderful opportunity.
Sincerely Yours,
This is to certify that Md. Omar Faruq, ID NO: MBA046 13018 Student of
Stamford University Bangladesh of MBA program has completed the thesis report
titled “Customer Management Procedure: A Study on Some Private Commercial
Banks of Bangladesh” successfully under my supervision.
Supervisor
-----------------------------
Mr. Md. Golam Rabbani
Assistant Professor
2.14 The Hong Kong and Shanghai Banking Corporation (HSBC) Ltd 43
profiles
The Hong Kong and Shanghai Banking Corporation (HSBC) Ltd 43-44
2.15 Standard Chartered Bank (SCB) profiles 45-48
Standard Chartered Bank (SCB) products and services 48-49
3.0 Chapter Three: Literature Review 50-60
4.0 Chapter Four: Factors affecting the customer 61
management procedures in private commercial
banking services in Bangladesh
4.1 Primary calculation 61-66
4.2 Factors affecting the customer satisfaction are given below: 67-71
5.0 Chapter Five :Finding and analysis 72
5.1 Perspective of commercial banks in Bangladesh: 73-77
6.0 Chapter Six: Priority Banking and Special Services 78-104
in a Level of customers
7.0 Chapter Seven: Recommendation and Conclusion 105-109
Bibliography & References 110
Appendix ( Sample questionnaire) 111-114
Acronyms 115
Bank Lists 116