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Service Problem - Ishikawa (Fishbone) Diagram Template

The document presents an Ishikawa diagram template for analyzing service problems. The template categorizes potential causes along main categories of Physical Evidence, Personnel, Place, Product, Price, Promotion, Process, and Productivity & Quality. Sub-causes are then listed under each main category to provide a structured way to identify all sources of a given service problem.

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Yesus Antonio Perez
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38 views1 page

Service Problem - Ishikawa (Fishbone) Diagram Template

The document presents an Ishikawa diagram template for analyzing service problems. The template categorizes potential causes along main categories of Physical Evidence, Personnel, Place, Product, Price, Promotion, Process, and Productivity & Quality. Sub-causes are then listed under each main category to provide a structured way to identify all sources of a given service problem.

Uploaded by

Yesus Antonio Perez
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Service Problem - Ishikawa (Fishbone) Diagram Template

Product
Physical Evidence Personnel Place
(Service)

Sub-cause Sub-cause Sub-cause Sub-cause

Sub-cause Sub-cause Sub-cause Sub-cause

Sub-cause Sub-cause Sub-cause Sub-cause


Service
Problem
Sub-cause Sub-cause Sub-cause Sub-cause

Sub-cause Sub-cause Sub-cause Sub-cause

Sub-cause Sub-cause Sub-cause Sub-cause

Productivity &
Process Promotion Price
quality

The 8Ps method can be used to analyze problems in


service industry, categorizing the causes into Physical
Evidence, Personnel, Place, Product (Service), Price,
Promotion, Process, and Productivity & quality.

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