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Aa Command

The document contains configuration parameters for two different contact center applications. The older version 2.1.0.0 application has fewer hunt groups, a shorter maximum call retry time, and additional parameters for queue length and debugging. The newer version 3.0.0.4 application supports three hunt groups, a longer maximum call retry time, and different voice mail and prompt settings.

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Eric Martinez
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134 views2 pages

Aa Command

The document contains configuration parameters for two different contact center applications. The older version 2.1.0.0 application has fewer hunt groups, a shorter maximum call retry time, and additional parameters for queue length and debugging. The newer version 3.0.0.4 application supports three hunt groups, a longer maximum call retry time, and different voice mail and prompt settings.

Uploaded by

Eric Martinez
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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service aa flash:app-b-acd-aa-3.0.0.4.tcl service aa flash:app-b-acd-aa-2.1.0.0.

tcl
paramspace english index 1 paramspace english index 1
paramspace english language en paramspace english language en
paramspace english location flash: paramspace english location flash:
param service-name aaQueue param service-name queue
param handoff-string aa param handoff-string aa
param aa-pilot 4001 param aa-pilot 8005550123
param welcome-prompt flash:en_bacd_welcome.au param welcome-prompt _bacd_welcome.au
param number-of-hunt-grps 3 param number-of-hunt-grps 2
param second-greeting-time 60
param call-retry-timer 15 param call-retry-timer 15
param max-time-call-retry 30 param max-time-call-retry 700
param max-time-vm-retry 3 param max-time-vm-retry 2
param voice-mail 8893 param voice-mail 5003

*********************************************** ***********************************
service aaQueue flash:app-b-acd-3.0.0.4.tcl service queue flash:app-b-acd-2.1.0.0.tcl
param number-of-hunt-grps 3 param number-of-hunt-grps 2
param aa-hunt1 6100 param aa-hunt2 1111
param aa-hunt2 6200 param aa-hunt3 1222
param aa-hunt3 4000
param queue-len 15
param queue-manager-debugs 1
service aa1 flash:app-b-acd-aa-3.0.0.4.tcl
paramspace english index 1
paramspace english language en
paramspace english location flash:
param service−name aaqueue
param handoff−string aa
param aa−pilot 4001
param welcome-prompt flash:en_bacd_welcome.au
param number−of−hunt−grps 3
param second−greeting−time 15
param call−retry−timer 15
param max−time−call−retry 60

param voice-mail 6150


paramspace english prefix en
param menu-timeout 3
param drop-through-option 3
param send-account true
**************************************************
service aa1queue flash:app-b-acd-3.0.0.4.tcl
param number−of−hunt−grps 3
param aa−hunt1 6100
param aa−hunt2 6100
param aa−hunt3 8893
param queue−len 10
param queue-manager-debugs 1
param menu-timeout 3

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