Settings and Printing Maintenance and Spec.

Network 1

Maintenance and
Specifications
User Replaceable Components . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Upgrade Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Cleaning the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
External . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Internal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Clearing a Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Jam 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Jam 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Jam 3, 5, 6, 8, 9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Jam 4, 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Jam 21, 22 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Jam 31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Warning / Printer Error Messages . . . . . . . . . . . . . . . . . . . . . . . 52
Printer LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Repacking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
HOST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Parallel (IEEE1284) Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
USB (Universal Serial Bus) Interface. . . . . . . . . . . . . . . . . . . . . . . 102
Network Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Settings and Printing Maintenance and Spec. Network 2
User Replaceable Components

User Replaceable Components

When the printer panel indicates that a supply needs to be replaced, make sure that you have
replacement supplies (see below) on hand. The printer may continue to print until the supply is
completely used up.

• Toner cartridge
• Waste toner cartridge
• Print cartridge
• Fuser unit
• Accumulator unit
• Transfer roller

Please contact the reseller from which the printer was purchased.

Printer component Printer panel message Average life*1

Toner cartridge 5,000 pages*2
(Status)* 3 (5% coverage)
Low <Color> Toner
(Have the <Color> toner cartridge available.)

TC- <Color>
Replace
(Replace the <Color> toner cartridge.)
*1 The rated life expectancy of each consumable is based on printing under specific operating
conditions such as page coverage for a particular page size (5% coverage per color at 600 x 600
dpi resolution on letter size paper). The actual consumables life will vary depending on its use
and other printing variables including page coverage, page size, media type, print resolution,
continuous or intermittent printing, number of color planes, ambient temperature and humidity.
*2 Printer includes free starter toner cartridges that yield 2,500 pages (based on 5% page coverage
per color).
3 Ready, Ready(PCM), Processing, Printing or Power Save etc. is displayed in the upper line of
*
LCD.
Settings and Printing Maintenance and Spec. Network 3
User Replaceable Components

Printer component Printer panel message Average life

Waste toner cartridge 24,000 pages
(Black and White -
(Status)* 1 5% coverage)
WTC Full
(Have the waste toner cartridge available.)
6,000 pages
(Full color -
WTC 5% coverage)
Replace
(Replace the waste toner cartridge.)
Print cartridge 13,000 pages
(Status)* 1
PC-Black wearing out
(Have the black print cartridge available.)

(Status)* 1
PC-Black Replace
(Replace the black print cartridge.)
13,000 pages
(Status)* 1
PC-Color wearing out
(Have the color print cartridge available.)

(Status)* 1
PC-Color Replace
(Replace the color print cartridge.)
Fuser unit 100,000 pages
(Status)* 1
FSR wearing out
(Have the fuser unit available.)

(Status)* 1
FSR Replace
(Replace the fuser unit.)
*1 Ready, Ready(PCM), Processing, Printing or Power Save etc. is displayed in the upper line of
LCD.
Settings and Printing Maintenance and Spec. Network 4
User Replaceable Components

Printer component Printer panel message Average life

Accumulator unit 83,000 pages

(Status)* 1
AU wearing out
(Have the accumulator unit available.)

(Status)* 1
AU Replace
(Replace the accumulator unit.)

Transfer roller 100,000 pages

(Status)* 1
TR wearing out

(Have the transfer roller available.)

(Status)*1
TR Replace

(Replace the transfer roller.)

*1 Ready, Ready(PCM), Processing, Printing or Power Save etc. is displayed in the upper line of
LCD.
Settings and Printing Maintenance and Spec. Network 5
User Replaceable Components

Example (5% coverage)

Personal Image Editing System

Model No. XX-XXXX
Feature:
Congratulations on your purchase of the XX-XXXX, the three-in-one solution to today's office
needs. This amasing little desktop unit can be used as a : Printer, Scanner, Copier.

Printer Specification
Printing Method: Semiconductor Laser Electro-Photography
Print Speed: X ppm maximum (A4 size paper, text mode, 5 % image area)
Resolution: 600 dpi X 600 dpi
Paper Feed: 1 Multi-purpose manual feed up to 250 sheets of paper [75 g/m2 (20 lbs.)]
Paper Outout: Face-down paper ejection (up to 150 sheets) [75 g/m2 (20 lbs.)]
Software Emulation: GDI + Soft XXXX
Paper Size/Weight: Letter, Legal, A4, Envelope, Executive, OHP, Label
Memory Capacity: 2 MB
Dimensions: 399 (W) X 390 (D) X 254 (H) mm (15.7" X 15.4" X 10")
Mass (Weight): Approx. 10 Kg (22 lbs.)
Consumables: Starter toner cartridge : 20,000 pages average
Toner cartridge: 4,000 pages average
Drum unit: 20,000 pages average
Noise Level: Printing: 48 dBA
Stadby: 27 dBA
CPU: Intel 80C51 compatible

Other Specification
Operating Environment: 10 to 32.5ûC [50 to 90.5ûF] 20 to 80% RH
Storing Environment: 0 to 35ûC [32 to 95ûF] 20 to 80% RH

Feature:
Congratulations on your purchase of the XX-XXXX, the three-in-one solution to today's office
needs. This amasing little desktop unit can be used as a : Printer, Scanner, Copier.

❈ Application Soft : Text Bridge, Card Scan

! Waste Disposal Method

Waste material may be dumped or incinerated under conditions which meet all federal, state and local
environmental regulations.

WARNING
• Do not incinerate toner or toner containers. Toner dust may cause flashback when exposed to an
open flame.
Settings and Printing Maintenance and Spec. Network 6
User Replaceable Components

Upgrade Options
The following upgrade options can be installed in the printer.
Please contact the reseller from which the printer was purchased.

CLHD20: Hard Disk Drive (20 GB 2.5")

The Check and Print, Memory Print, and Confidential Print (PCL printer driver only) are available
in Windows only (not available in Macintosh) by installing this option.
Refer to the installation manual included in the option's carton to install it.

DA-DS1: Optional Paper Feeder

An additional cassette can be used by installing this option. This option can be installed up to two
units. Refer to the installation manual included in the option's carton to install it.

CLEM256: 256MB DIMM (Optional Memory)

It is strongly recommended to install this option if printing documents in Enhance mode or Duplex
mode. If the printer is not equipped with the optional memory, the Memory Overflow error may
occur and it causes the deterioration of the image quality. Refer to the installation manual included
in the option's carton to install it.

DA-MC1: Upgrade Kit (for PostScript 3)

Printing for PostScript is available from Windows or Macintosh by installing this option.
This option is for DP-CL21P only.
Refer to the installation manual included in the option's carton to install it.
Settings and Printing Maintenance and Spec. Network 7
Cleaning the Printer

Cleaning the Printer

Periodic cleaning of the printer is recommended. The frequency of cleaning is dependent upon the
environment in which the printer is used. You should clean the printer:

• At least once a month.

• When the printer experiences frequent media jams.
• When print quality has become deteriorated.

External

1 Turn the power OFF.

2 Clean all the covers with a soft cloth. Use any mild commercial cleaner.

CAUTION
• Do not use benzene, thinner, aerosol cleaners, or any abrasive powder.

Internal
When using isopropyl alcohol with a lint-free cloth, make sure that the alcohol is at least 90% pure,
obtainable from your local pharmacy. (Do not use rubbing alcohol; it can damage the printer.)

NOTE:
• If using the multi-purpose tray or opening the tray cover, be sure to push the multi-purpose tray and
close the tray cover before you pull the media tray out of the printer or open the front door.

2
1
Settings and Printing Maintenance and Spec. Network 8
Cleaning the Printer

1 Pull the media tray out of the printer while slightly raising its front portion.

CAUTION
• Be sure to hold the media tray with both hands so you do not drop it.

2 Remove media from the media tray.

3 Turn over the media tray.
Settings and Printing Maintenance and Spec. Network 9
Cleaning the Printer

4 Pull the delay pad (2) while pushing the tab (1), then remove the delay
pad (3).

2 1 2

5 Clean the pad.

6 Turn over the media tray.

Settings and Printing Maintenance and Spec. Network 10
Cleaning the Printer

7 Remove the pickup roller (2) while pushing the tab (1).

1
1

8 Wipe the rollers with a lint-free cloth that has been moistened with
isopropyl alcohol while rotating it.
Settings and Printing Maintenance and Spec. Network 11
Cleaning the Printer

9 Install the pickup roller.

10 Turn over the media tray and install the delay pad.

2
Settings and Printing Maintenance and Spec. Network 12
Cleaning the Printer

11 Push the front door release button (1) and open the front door (2).

12 Clean the roller while rotating it.

Settings and Printing Maintenance and Spec. Network 13
Cleaning the Printer

13 If the Automatic Duplex Unit is installed in the printer, pull the lock lever
(1) and open the cover (2).

14 Clean the roller while rotating it.

15 Close the cover of the Automatic Duplex Unit.

16 Close the front door.
17 Place media in the media tray and install the media tray.
Settings and Printing Maintenance and Spec. Network 14
Clearing a Jam

Clearing a Jam
If the printer has frequent media jams, make sure that you follow these guidelines:
If a media jam occurs, the printer panel reports “Jam <#>”.

NOTE:
• When a media jam occurs while you are using the multi-purpose tray, be sure to push the multi-
purpose tray and close the tray cover before you pull the media tray out of the printer or open the front
door.

2
1
Settings and Printing Maintenance and Spec. Network 15
Clearing a Jam

Jam 1

1 Pull the media tray (1) out of the printer. Then remove jammed media (2).
• Be sure the tray cover is closed before you pull the media tray out of the printer.

2 Tap the media stack on a level surface to avoid media jams or skewed
printing.

• If a media feed error has occurred, remove the media stack from the media tray and tap it.
Settings and Printing Maintenance and Spec. Network 16
Clearing a Jam

3 Place media with the print side up under the hooks in the tray.
•Be sure that the media does not exceed the limit mark.

Hook

Fill media up
to here.

Load media with

print side up.

4 Install the media tray into the printer.

CAUTION
• Be sure to hold the media tray with both hands so you do not drop it especially when it is fully loaded.
 Settings and Printing Maintenance and Spec. Network 17
Clearing a Jam

Jam 2

1 Push the front door release button (1) and open the front door (2).
• Be sure the tray cover is closed before you open the front door.
1090014

2 Open the media guide (1), then grasp both sides of the jammed media
and slowly pull it out of the printer (2).

3 Close the front door.

Settings and Printing Maintenance and Spec. Network 18
Clearing a Jam

Jam 3, 5, 6, 8, 9

1 Push the front door release button (1) and open the front door (2).
• Be sure the tray cover is closed before you open the front door.

2 Pull the paper release lever (1) and open the media guide (2), then
remove the jammed media (3).

1 3

3
2
2

3 Lock paper release levers.

4 Close the front door.
NOTE:
• When a Jam 9 has occurred, the length of the actual media size will be shorter than the paper size
setting of the printer driver. Clear the media jam and replace the media with the correct one.
Settings and Printing Maintenance and Spec. Network 19
Clearing a Jam

Jam 4, 7
SAFETY CAUTION
• The fuser is hot; to avoid personal injury, be careful to touch it by referring to the caution label of the
fuser unit.

1 Push the front door release button (1) and open the front door (2).
• Be sure the tray cover is closed before you open the front door.

2 Remove the connector of the fuser unit.

Settings and Printing Maintenance and Spec. Network 20
Clearing a Jam

3 Unlock the both sides of the fuser unit.

4 Remove the fuser unit.

SAFETY CAUTION
• Do not touch the film and the parts around the film when handling the fuser unit, because they may be
hot.

CAUTION
HOT SURFACE
DO NOT TOUCH.
Settings and Printing Maintenance and Spec. Network 21
Clearing a Jam

5 Remove the jammed media.

6 Reinstall the fuser unit.

7 Push the both side knobs of the fuser unit until it is locked.
Settings and Printing Maintenance and Spec. Network 22
Clearing a Jam

8 Connect the connector (1) of the fuser unit and close the front door (2).

1
Settings and Printing Maintenance and Spec. Network 23
Clearing a Jam

Jam 21, 22

1 Pull the media tray out of the optional paper feeder. Then remove
jammed media.

2
1

1
1

2 Tap the media stack on a level surface to avoid media jams or skewed
printing.

•If a media feed error has occurred, remove the media stack from the media tray and tap it.
Settings and Printing Maintenance and Spec. Network 24
Clearing a Jam

3 Place media with the print side up under the hooks in the tray.
• Be sure that the media does not exceed the limit mark.

Hook

Fill media up
to here.

Load media with

print side up.

4 Install the media tray into the printer.

CAUTION
• Be sure to hold the media tray with both hands so you do not drop it especially when it is fully loaded.
Settings and Printing Maintenance and Spec. Network 25
Clearing a Jam

Jam 31

1 Push the front door release button (1) and open the front door (2).
01090007
• Be sure the tray cover is closed before you open the front door.

2 Pull the lock lever (1) and open the cover (2), then remove jammed media
(3) from the Automatic Duplex Unit.

1 3

3 Close the front door.

Settings and Printing Maintenance and Spec. Network 26
Troubleshooting

Troubleshooting
! Executing the Test Print
It enables you to print each color (Cyan, Magenta, Yellow and Black) halftone page to check the print
quality.

1 Press MENU/EXIT (PAUSE) button on the printer panel.

2 Press (CONTINUE) button until Test Page menu appears.
3 Press ENTER button.
4 Press (CONTINUE) button until Test Print menu appears.
5 Press ENTER button to print each color page.

! Printing the test pattern for Adjustment to Media setting

When using media types other than those recommended, you may need to confirm the print quality by
printing the test pattern below. To print the test pattern, see “Setting the “ADJ. to Media” (Windows
Only)” on page 69 in “Settings and Printing”.

Test pattern:
Settings and Printing Maintenance and Spec. Network 27
Troubleshooting

! Printer Components
You may need to replace the following components if they have expired. For consumable model
numbers, refer to “Options and Supplies” in the Setup Guide.

Color print cartridge

Black print cartridge Fuser unit

Transfer roller

Accumulator unit

Waste toner cartridge

Toner cartridges
(4) (3) (2) (1)
Settings and Printing Maintenance and Spec. Network 28
Troubleshooting

Trouble Possible Cause Corrective Action

READY indicator is The printer is receiving, Wait for the job to be completed or
blinking. processing or printing job. cancel the job.
You have entered the Menu mode Exit the Menu mode by pressing
in the printer panel. the MENU/EXIT (PAUSE) button.
READY indicator is off. The printer is not ready, is Read the printer panel message to
disabled, or has detected an error. determine the printer status.
ERROR indicator is on. Error occurred that is not user- Turn the printer off and back on
correctable. again. If the indicator is still on, the
printer requires service.
ERROR indicator is The printer has stopped because it Correct the condition displayed on
blinking. detected a user-correctable error the printer panel (e.g., close the
such as an open door or a media door or clear the media jam).
jam.
On the Test Print, a The toner is almost depleted. Replace the toner cartridge.
single color is not
uniform or many vertical The print cartridge is damaged. Replace the print cartridge.
streaks (both light and
dark) of slightly different
density and non-uniform
color.
Settings and Printing Maintenance and Spec. Network 29
Troubleshooting
Trouble Possible Cause Corrective Action
On the Test Print, half Paper doesn’t match the Try fresh paper, or another type of
tone area has areas of environmental conditions, or it has paper.
weak color. too much moisture. Store media in the original, dust-
free package in the same
environmental conditions as the
printer.

A single color appears The color density is set incorrectly Check the density setting by
faded. in the printer panel. printing the Color Calibration Test
Print Page in the Color Calibration
menu from the printer panel.
Compare the settings with the
color density samples on the Color
Calibration Card. If necessary,
adjust the density from the printer
panel. Refer to “Adjusting the
Color Density (Color
Calibration)” on page 63 in
“Settings and Printing”.
The toner is almost depleted. Replace the color toner cartridge
soon.
The print cartridge is damaged. Replace the print cartridge.
On the Test Print, a The toner cartridge is almost Replace that toner cartridge.
single color has a sharp, depleted and is not properly
dark or light vertical applying toner.
streak.
The print cartridge is damaged. Replace the print cartridge.
Settings and Printing Maintenance and Spec. Network 30
Troubleshooting
Trouble Possible Cause Corrective Action
Small white spots appear OHP transparency has dust on its Remove dust or dirt from OHP
on OHP transparency. surface. transparency.

On the Test Print, a The roller in the print cartridge has Run 20-50 prints.
single color shows a light a slight impression after a long
or dark, repeating period of storage.
horizontal line.

Prints are missing fine- The accumulator unit is worn out, Replace the accumulator unit or
line detail. or the print resolution is set to reduce the print resolution.
high.
Dark color spots and The accumulator unit has reached Replace the accumulator unit.
dark or light streaks the end of its useful life.
appear in all colors.
Settings and Printing Maintenance and Spec. Network 31
Troubleshooting
Trouble Possible Cause Corrective Action
On the Test Print, The intermediate belt inside the Replace the accumulator unit.
straight, thin light vertical accumulator unit is scratched.
line in colors. The print cartridge is damaged. Replace the print cartridge.

On the Test Print, a The accumulator unit is damaged. Replace the accumulator unit.
single white spot
appears in approximately
the same vertical place
on the page.

On the Test Print, large Fingerprint(s) on the intermediate Print several pages until the spots
light spot(s) appear belt (inside) of the accumulator fade and disappear.
randomly. unit.
Settings and Printing Maintenance and Spec. Network 32
Troubleshooting
Trouble Possible Cause Corrective Action
The print cartridge is damaged. Run 20-50 prints.
Replace the print cartridge.

76 mm
(3 in.)

On the Test Print, one or The accumulator unit is scratched. Replace the accumulator unit. If a
more dark vertical lines new accumulator unit does not
appear on the print in all correct the problem:
colors. Put the old accumulator unit back
into the printer.
Repack the new accumulator unit.
Check the fuser.
The fuser unit is damaged. Replace the fuser unit.

The surface of the The fuser unit is near the end of its Replace the fuser unit (depending
printed image appears to useful life. on your quality needs, you can
have vertical scratches continue to print until the dark
(visible by holding the vertical lines appear).
print at an angle and
observing the “shine” of
the image).
At first, the scratches
appear only on the
printed image;
eventually, dark vertical
scratches appear on the
imprinted portion of the
page.
Toner spots appear on The transfer roller is worn out. Replace the transfer roller.
the back of the media.
Settings and Printing Maintenance and Spec. Network 33
Troubleshooting
Trouble Possible Cause Corrective Action
The page prints in black Either the image processor board Turn the printer off and back on
in the image area only. or engine control board is not again. If the problem persists, call
(The borders are clear.) functioning properly. for service.

Solid color print for red, Unrecommended media is used. Adjust the value of ADJ. to Media.
green and blue are not See “Setting the “ADJ. to
printed out evenly in the Media” (Windows Only)” on
Adjustment to Media test page 69 in “Settings and Printing”.
pattern.
*1

(1) Solid Image Pattern

Black, cyan and Use the Recommended media
magenta halftone have (see “Media” on page 86).
weak color area.
*2

(2) Halftone Image

Pattern
Service Error is An error occurred that is not user- Turn the printer off and back on
displayed on the LCD. correctable. again. If the error persists, call for
service.
*1, 2 For the entire image, see page 34.
Settings and Printing Maintenance and Spec. Network 34
Troubleshooting

! Entire image samples

(1) Image Quality (at Solid Image Pattern) (2) Image Quality (at Halftone Image Pattern)
Normal Image Sample Poor Image Sample Normal Image Sample Poor Image Sample

Red

Green

Blue

Black

Cyan

Magenta

NOTE:
• These image samples may differ depending on the media or circumstances (temperature and
humidity) using the printer.
Settings and Printing Maintenance and Spec. Network 35
Troubleshooting

! If the printer driver cannot be installed

Trouble Possible Cause Corrective Action

The following error You have not logged on the If the error message is displayed when
message is displayed and computer as an starting the installer, log on the computer
the printer software cannot administrator. as an administrator and install the
be installed. printer software.

“You must log on your If the error message is displayed when

computer with the Windows®*4 is restarted after the printer
administrative privilege to software was installed, log on the
run this Setup program.” computer as an administrator.

*1 Microsoft® Windows NT® operating

system Version 4.0 (hereafter
Windows NT 4.0)
*2 Microsoft® Windows® 2000
operating system (hereafter Windows
2000)
(Windows NT® 4.0*1 / *3 Microsoft® Windows® XP operating
Windows 2000*2 / system (hereafter Windows XP)
Windows XP*3) *4 Microsoft® Windows® operating
system (hereafter Windows)

The printer driver cannot The same model of the Add a printer with Add Printer Wizard.
be installed with the printer cannot be installed
shared folder of another with the installer in the
server computer after printer CD-ROM disk when
installing the printer driver the printer driver is already
with the shared folder of installed.
the server computer.

The printer CD-ROM disk The server computer is Turn on the server computer to share
may be required when turned off. the folder for the installation program.
modifying or repairing the
installed printer software The server computer is Connect the server computer to the
after installing the printer disconnected from the network.
software with the shared network.
folder of the server Network problems occur. Consult with the network administrator.
computer.
Settings and Printing Maintenance and Spec. Network 36
Troubleshooting
Trouble Possible Cause Corrective Action

A document cannot be The printer was added on Change the protocol from Raw to LPR
printed from Windows condition that the printer as follows:
2000 or Windows XP does not use HP JetAdmin.
when adding a network 1. Display the Printers folder.
printer with Add Printer • Windows 2000:
Wizard. Click [Start], select Settings and
click Printers.
• Windows XP Professional:
Click [Start], then click Printers
and Faxes.
• Windows XP Home:
Click [Start], click Control Panel,
click Printers and Other
Hardware icon, then click
Printers and Faxes icon.
2. Click the printer icon, click File
menu and click Properties.
3. Click the Ports tab.
4. Click the created printer port and
click [Configure Port...].
5. Change the Protocol from Raw to
LPR in the Configure Standard TCP/
(Windows 2000 / IP Port Monitor window.
Windows XP) 6. Enter lp in the Queue Name box of
the LPR Settings.
7. Click [OK] and click [Close].
Settings and Printing Maintenance and Spec. Network 37
Troubleshooting
Trouble Possible Cause Corrective Action

The Found New Hardware The printer driver must be Perform the following instructions.
Wizard window is installed with plug & play.
displayed during restarting 1. Select Install the software
Windows after installing automatically in the Found New
the printer driver in Hardware Wizard window and click
Windows XP. [Next >].
2. Select Printer Driver and
click [Next >].
3. Click [Continue Anyway].
4. Click [OK].
The Files Needed window is
displayed.
5. Click [Browse...] and select PCL
folder [D (CD-ROM drive letter):
WinXP \ ENGLISH \ PCL] or PS
folder [D (CD-ROM drive letter):
WinXP \ ENGLISH \ PS]
6. Follow the instructions on the
(Windows XP) screen.
Settings and Printing Maintenance and Spec. Network 38
Troubleshooting
Trouble Possible Cause Corrective Action

When connecting a printer The printer driver is Perform the following instructions to
with USB interface and already installed with the install the printer driver again.
installing the printer driver LPT, network or another
with plug & play, the USB port. (This is the error 1. Be sure to turn the printer on.
following error message of standard USB class 2. Connect the printer to the computer
may be displayed. driver and USB port with a USB cable and restart
monitor installed in Windows.
“This printer could not be Windows.) 3. Insert the printer CD-ROM disk in
installed. Quit all the computer.
programs, restart 4. Exit the Panasonic Setup window.
Windows, and then try 5. Click [Start], select Settings and
again. If the problem click Control Panel.
persists, contact your 6. Double click the System icon.
system administrator.” 7. Click the [Device Manager] tab.
8. Click PanasonicDP-CL21P or
PanasonicDP-CL21M in the Other
devices.
9. Click [Properties].
10. Click [Reinstall Driver] and click
[Next >].
11. Select Search for a better driver
than the one your device is using
now. (Recommended).
12. Click [Next >].
13. Click on the Specify a location
check box, then click [Browse...].
14. Select Pcl folder [D (CD-ROM drive
letter): \ Win9x \ English \ Pcl] or PS
folder [D (CD-ROM drive letter): \
Win9x \ English \ Ps], then click
(Windows 98*1) [OK].
15. Click [Next >].
*1 Microsoft® Windows® 16. Click [Next >].
98 operating system 17. Select Keep existing driver
(hereafter Windows 98) (recommended) and click [Next >].
18. Click [Next >].
19. Select [No] and click [Finish].
20. Click [Finish].
Settings and Printing Maintenance and Spec. Network 39
Troubleshooting
Trouble Possible Cause Corrective Action

When connecting a printer Specifying the driver folder Perform the following instructions to
with USB interface and is incorrect during installing install the printer driver again.
installing the printer driver the printer driver with plug
with plug & play, the & play. 1. Be sure to turn the printer on.
printer is not added to the 2. Connect the printer to the computer
Printers folder. with a USB cable.
3. Click [Start], select Settings and
click Control Panel.
4. Double click the System icon.
5. Click the [Device Manager] tab.
6. Click DP-CL21P or DP-CL21M in
the Other devices.
7. Click [Remove].
8. Click [OK].
9. Click [Close].
10. Restart Windows.
11. Install the printer driver following the
Wizard window.
For the detailed instructions, refer to
“Installing the DP-CL21P
/DP-CL21M Software (For
(Windows 98) Windows)” in the Setup Guide.
Settings and Printing Maintenance and Spec. Network 40
Troubleshooting

! If you can’t make a print

Trouble Possible Cause Corrective Action

Printer is not operating. The printer may not be Make sure that you plugged in the
plugged into an AC outlet printer, turned it on and it's Ready.
or turned on.
The interface cable(s) may Make sure that you connected the
not be connected properly. interface cable(s) properly.
The printer does not print Appropriate driver may not If the communication link between your
correctly. be installed or DP-CL21P/ computer and the printer is working but
DP-CL21M printer may not the printer ejects a blank page when
be selected. printing from your application or through
Windows, make sure that the
appropriate driver is installed and that
you have selected the printer correctly.
The setting for printing is Some applications may not Change the application’s settings.
not effective. allow you to change the
settings through the
DP-CL21P/DP-CL21M
printer driver’s setting
window.
When a document is Everyone privilege for Consult with the administrator to add
printed via the server printing was deleted on the your printing privilege on the server
computer, the following server computer. computer.
error message is
displayed.

“There was an error found

when printing the
document “document” to \\
<server name> \
CL21MPS (printer name).
Do you want to retry or
cancel the job? “

(Windows NT 4.0 /
Windows 2000)
Settings and Printing Maintenance and Spec. Network 41
Troubleshooting
Trouble Possible Cause Corrective Action
The following spool32 Error of standard LPT port Perform the following instructions to
error message is monitor installed in avoid this problem:
displayed: Windows.
1. Restart Windows.
“This program has 2. Click [Start], select Settings and
performed an illegal click Printers.
operation and will be shut 3. Click the printer icon using the LPT
down. If the problem port, click File menu and click
persists, contact the Properties.
program vendor.” 4. Click the Details tab and click
[Spool Settings...].
5. Select Start printing after last page
is spooled.
6. Click [OK].
(Windows 98) 7. Click [OK].
Jobs in the spooler are Error of standard USB port Print the document again.
deleted after media jam monitor installed in
has occurred. Windows when printing
through USB.

(Windows 98)
Settings and Printing Maintenance and Spec. Network 42
Troubleshooting
Trouble Possible Cause Corrective Action
Printer does not print Error of EMF in Windows. Disable the Metafile Spooling as follows:
correctly when using
Panasonic DP-CL21P 1. Perform the steps 1 - 4 of “Disabling
PCL 5c or Panasonic the Device Font” below.
DP-CL21M PCL 5c printer 2. Click the Output tab.
driver. 3. Remove the check mark of the
Metafile Spooling check box.
Example: 4. Click [OK].
The document includes Change the fonts in the document for
(1) Printer does not print different fonts from the fonts installed in Windows.
an image even if it is printer's resident fonts.
displayed on the Disable the setting of the Device Font as
screen. follows:
(2) An image which is not Disabling the Device Font
displayed on the
screen is printed. 1. Display the Printers folder.
(3) Characters which are • Windows 95*1 / Windows 98 / Windows Me*2 / Windows NT 4.0 /
displayed correctly on Windows 2000:
the screen are printed Click [Start], select Settings and click Printers.
over other characters. • Windows XP Professional:
(4) The edge of a Click [Start], then click Printers and Faxes.
character is not • Windows XP Home:
printed even if it is Click [Start], click Control Panel, click Printers and Other
displayed correctly on Hardware icon, then click Printers and Faxes icon.
the screen. 2. Click the printer icon to change the setting.
(5) Font displayed on the 3. Display the printer properties window.
screen is different • Windows 95 / Windows 98 / Windows Me:
from that printed. Click File menu and click Properties.
Click Setup tab.
• Windows NT 4.0:
Click File menu and click Document Defaults....
• Windows 2000 / Windows XP:
Click File menu, click Printing Preferences....
4. Click [Advanced...].
5. Click the Font tab.
6. Remove the check mark of the Use Device Fonts check box.
7. Click [OK].

*1 Microsoft® Windows® 95 operating system (hereafter Windows 95)

*2 Microsoft® Windows® Millennium Edition operating system
(Windows - PCL) (hereafter Windows Me)
Settings and Printing Maintenance and Spec. Network 43
Troubleshooting
Trouble Possible Cause Corrective Action
A media is not fed from Multi-Purpose Tray is not Select Multi-Purpose Tray for Paper
the multi-purpose tray selected for Paper Source. Source.
when the media is loaded
in the multi-purpose tray
only.

A different size's media is The tray assignment of the Change the tray assignment as follow:
fed even if automatic tray printer driver is not
selection is selected for matched the actual size of 1. Display the Printers folder.
paper source. the media in the tray. • Windows NT 4.0 / Windows 2000:
Click [Start], select Settings and
click Printers.
• Windows XP Professional:
Click [Start], then click Printers
and Faxes.
• Windows XP Home:
Click [Start], click Control Panel,
click Printers and Other
Hardware icon, then click
Printers and Faxes icon.
2. Click the PS printer icon.
3. Click File menu and click
Properties.
(Windows NT 4.0 / 4. Change the Form To Tray
Windows 2000 / Assignment setting in Device
Windows XP - PS) Settings tab to the actual size of the
media in the tray.
5. Click [OK].
Settings and Printing Maintenance and Spec. Network 44
Troubleshooting
Trouble Possible Cause Corrective Action
An application data cannot The printer cannot receive Change the printer's spool setting as
be printed correctly. all print data within the follows:
Time Out setting.
Changing the printer's spool setting

1. Display the Printers folder.

• Windows 95 / Windows 98 / Windows Me / Windows NT 4.0 /
Windows 2000:
Click [Start], select Settings and click Printers.
• Windows XP Professional:
Click [Start], then click Printers and Faxes.
• Windows XP Home:
Click [Start], click Control Panel, click Printers and Other
Hardware icon, then click Printers and Faxes icon.
2. Click the printer icon to change the setting.
3. Click File menu and click Properties.
4. Click the tab.
• Windows 95 / Windows 98 / Windows Me:
Click the Details tab and click [Spool Settings...].
• Windows NT 4.0:
Click the Scheduling tab.
• Windows 2000 / Windows XP:
Click the Advanced tab.
5. Click the Start printing after last page is spooled check button.
(Windows - PCL) 6. Click [OK] (and click [OK]).
A document is printed on An Automatic Duplex Unit Install an Automatic Duplex Unit in the
one side even if you is not installed in the printer.
specify the automatic printer.
duplex printing in the
printer driver.

(Windows)
Settings and Printing Maintenance and Spec. Network 45
Troubleshooting

! If the printer does not work properly

Trouble Possible Cause Corrective Action

The following menu is The installer was not used Reinstall the printer driver as follows:
grayed out or cannot be to install the printer driver.
used: 1. Display the Printers folder.
(Example) • Windows 95 / Windows 98 /
Pages per Sheet, Windows Me / Windows NT 4.0 /
Booklet, Scale, The printer driver was Windows 2000:
Fit to Output Paper Size, installed with Alternate Click [Start], select Settings and
Poster, Driver (Windows NT 4.0) or click Printers.
Watermark, Additional Driver (Windows • Windows XP Professional:
Overlay, 2000 / Windows XP). Click [Start], and then click
Reverse Page Order and Printers and Faxes.
Collate (without hard disk • Windows XP Home:
drive) Click [Start], click Control Panel,
click Printers and Other
Hardware icon, then click
Printers and Faxes icon.
2. Click the printer icon to delete it.
3. Click File menu and click Delete.
4. Insert the printer CD-ROM disk in
the computer.
5. Click Custom Printer Setup and
click Install Printer Driver and
Utilities.
6. If the Purchase Information
window is displayed, select the shop
where you purchased the printer and
click [Next >].
• If you cannot find the shop where
you purchased the printer, select
(Windows - PCL) Other and click [Next >].
7. Click [Yes].
8. Click the Client PC check button
and click [Next >].
9. Click [Browse...] and select the
printer shared by the server
computer.
10. Follow the instructions on the
screen.
Settings and Printing Maintenance and Spec. Network 46
Troubleshooting
Trouble Possible Cause Corrective Action

The printer stops printing Adobe Acrobat Reader (or Disable “Print as image” setting in the
halfway when printing a Spooler) stops making an print window of the Adobe Acrobat
document with Adobe EMF (Enhanced Meta File) Reader.
Acrobat Reader. file halfway.

(Windows 2000 - PCL)

The file name must be The following feature is Turn the feature off.
entered twice when activated:
printing a document to
create a print file. Pages per Sheet, Booklet,
Scale, Fit to Output Paper
(Windows - PCL) Size, Poster, Watermark,
Overlay, Reverse Page
A print file cannot be Order or Collate (without
created. hard disk drive).
(Windows - PCL)

The message notified the Notify Remote Print feature Enable the Notify Remote Print feature
print result is not is disabled. as follows:
displayed.
1. Click [Start], select Programs,
Panasonic, and Panasonic
DP-CL21P or Panasonic
DP-CL21M, and then click Setup
for Status Display.
2. Click on the Enable check button of
(Windows - the Notify Remote Print.
Status Display) 3. Click [OK].
Settings and Printing Maintenance and Spec. Network 47
Troubleshooting
Trouble Possible Cause Corrective Action

Spooled jobs are not The network traffic may be Update the HDD Spooler window.
displayed in the HDD heavy.
Spooler window. 1. Click the View menu and click
Refresh.
(Windows - HDD Utility)

A spooled job still remains

in the HDD Spooler
window even if you delete
it using the printer panel.

(Windows - HDD Utility)

Printer's status information Printer's information in the

in the HDD Spooler HDD Spooler window is not
window is not changed. updated periodically.

(Windows - HDD Utility)

X mark is displayed on the The printer is turned off or Turn the printer on or connect the
printer's icon listed in the the network cable is network cable, and then update the
HDD Utility window. disconnected. HDD Utility window.

1. Click the View menu and click

(Windows - HDD Utility) Refresh.

The brightness cannot be The brightness setting is Use the Acrobat Reader in the printer
adjusted when printing a not effective with some CD-ROM disk provided.
document of the PDF Acrobat Reader programs
data. if the PDF data includes
the color management
setting of the printer.
The print setting of the This is the specification of Change the printer driver’s setting by
application Lotus the Lotus Freelance. selecting the printer icon in the Printers
Freelance is not effective. folder under Windows. Refer to
“Setting the PCL Printer Driver” on
page 84 or “Setting the PS Printer
(Windows) Driver (DP-CL21M only)” on page 145.
Settings and Printing Maintenance and Spec. Network 48
Troubleshooting
Trouble Possible Cause Corrective Action

A document is printed in Color Appearance or Color Set the Color Management to Grayscale
color even if the Color setting is not effective for (see “Advanced Tab (Windows NT
Appearance or Color is set some application such as 4.0)” on page 173 or “Advanced
to Monochrome or Black & Acrobat Reader. Options Window (Windows 2000 /
White. Windows XP)” on page 177 in
“Settings and Printing”).
(Windows NT 4.0 /
Windows 2000 /
Windows XP - PS)

Though you try to change The PPD file except 1. Remove the desktop printer icon.
the Installable Options of Panasonic 2. Reinstall the DP-CL21M software.
your printer, the Installable DP-CL21M.PPD is Refer to “Installing the DP-CL21M
Options are not displayed. selected as the printer’s Software (For Macintosh)” in the
PPD file. Setup Guide.

The Parsed PPD file in the 1. Remove the desktop printer icon.
initial setting folder may be 2. Remove the following file.
broken. System Folder:Preferences:Printing
Prefs:Parsed PPD Folder:Panasonic
DP-CL21M.PPD
3. Reinstall the DP-CL21M software.
Refer to “Installing the DP-CL21M
Software (For Macintosh)” in the
(Mac OS 8.1 - 9.2) Setup Guide.
Settings and Printing Maintenance and Spec. Network 49
Troubleshooting

! Media problems

Trouble Corrective Action

Frequent paper-picking Fan the paper or transparencies before installing them in their
errors. respective trays; this is especially important for transparencies because
they tend to stick together.

Make sure that the media is installed under the hooks at the front of the
media tray.

Frequent media jams. Make sure that you use a high-quality laser paper:
60-105 g/m2 (16-28 lb.) paper in the media trays and
60-165 g/m2 (16-44 lb.) paper in the multi-purpose tray.
Use only recommended transparencies (see “Specifications”).
We cannot guarantee the results of other transparencies.

Make sure that the media is installed under the hooks at the front of the
media tray.

Do not overfill the media tray, as indicated by the red line on the right
side of the tray.
Settings and Printing Maintenance and Spec. Network 50
Troubleshooting

! Problems with image size and position

Trouble Corrective Action

Off-set images. 1. Check your application for correct image sizing.

If the trouble still remains, perform the following step.
2. Adjust the top or left margin (see “Position Setting” on page 38 in
“Settings and Printing”).

Cut-off images. 1. Check your application for image sizing.

If the trouble still remains, perform the following step.
2. Make sure that the correct size media is in the media tray.
If the trouble still remains, perform the following step.
3. Make sure that the image size is smaller than printable area (see
“Print Area” on page 90).
If the trouble still remains, perform the following step.
4. Adjust the top or left margin (see “Position Setting” on page 38 in
“Settings and Printing”).

! Print quality problems

Trouble Corrective Action

Prints have dull, faded Print the Calibration Test Print Page from the Color Calibration menu in
colors. the printer panel. Check the density settings for each color and compare
them with the color density samples on the Color Calibration Card. Refer
to “Adjusting the Color Density (Color Calibration)” on page 63 in
the “Settings and Printing” for instructions on comparing and setting
color density.

Make sure that the print cartridge stays covered until immediately before
installing it in the printer. Exposure to light can damage the print
cartridge and it will produce light streaks or faded prints.
Make sure that the toner cartridges are installed correctly.

Make sure that you use a high-quality laser paper:

60-105 g/m2 (16-28 lb.) paper in the media trays and
60-165 g/m2 (16-44 lb.) paper in the multi-purpose tray.
Settings and Printing Maintenance and Spec. Network 51
Troubleshooting
Trouble Corrective Action

Image is very faded or When using the multi-purpose tray, make sure that you have selected
pieces of the image are the correct media type in the driver.
missing; toner on the
page is loose.

Streaks or spots. Most spots are caused by fingerprints or dust introduced into the printer
while installing the printer consumables or loading media.
Make sure that the surface where you unpack the printer, paper, and
transparencies is free of dust. Keep supplies in a covered area or a
closed box.
Make sure that the print cartridge stays covered until immediately before
installing it in the printer. Exposure to light for more than 45 seconds
may damage the print cartridge.

Do not touch the intermediate belt of the accumulator unit; fingerprints

affect print quality.

Make sure that the paper or transparency film is clean.

Make sure that you handle the media on the outside edges to avoid
fingerprints.

To get rid of fingerprint spots, print a few prints.

The back of the printed Toner particles have contaminated the transfer roller. This may happen if
page appears dirty. the printed image is larger than the media (for example, when printing
on envelopes). Run 10-20 prints to clean the transfer roller.

The print quality of a There may be a defect on the coated surface of the transparency. Try
transparency is poor. printing on the other side.
Settings and Printing Maintenance and Spec. Network 52
Warning / Printer Error Messages

Warning / Printer Error Messages

Printer LCD Panel

NOTE:
• Tray 1 is the standard media tray. Tray 2 is the tray of the Optional Paper Feeder. Tray 3 is the tray of
the lower one when the 2nd Optional Paper Feeder is installed.

! Warning Messages
The following warning message is displayed in the lower line of the LCD panel.

Warning Message Possible Cause Corrective Action

Low Cyan Toner Cyan toner cartridge is almost Have the cyan toner cartridge
empty. available.

Low Magenta Toner Magenta toner cartridge is almost Have the magenta toner cartridge
empty. available.

Low Yellow Toner Yellow toner cartridge is almost Have the yellow toner cartridge
empty. available.

Low Black Toner Black toner cartridge is almost Have the black toner cartridge
empty. available.

WTC FULL Waste toner cartridge is near full. Have the waste toner cartridge
available.
PC-Black wearing out Black print cartridge is wearing Have the black print cartridge
out. available.

PC-Color wearing out Color print cartridge is wearing Have the color print cartridge
out. available.

PC-Black Replace Black print cartridge is worn out. Replace the black print cartridge.
PC-Color Replace Color print cartridge is worn out. Replace the color print cartridge.

AU wearing out Accumulator unit is wearing out. Have the accumulator unit
available.

AU Replace Accumulator unit is worn out. Replace the accumulator unit.

TR wearing out Transfer roller is wearing out. Have the transfer roller available.
Settings and Printing Maintenance and Spec. Network 53
Warning / Printer Error Messages

Warning Message Possible Cause Corrective Action

TR Replace Transfer roller is worn out. Replace the transfer roller.

FSR wearing out Fuser unit is wearing out. Have the fuser unit available.

FSR Replace Fuser unit is worn out. Replace the fuser unit.

Tray1 Empty Tray 1 is empty. Load media in the tray 1.

Tray1 not installed Tray 1 is not installed. Install tray 1.

Tray2 Empty Tray 2 is empty. Load media in tray 2.

Tray2 not installed Tray 2 is not installed. Install tray 2.

Tray3 Empty Tray 3 is empty. Load media in tray 3.

Tray3 not installed Tray 3 is not installed. Install tray 3.

HDD Full Hard disk drive is full. Remove unnecessary files from
the hard disk drive.

HDD I/O Error HDD I/O error has occurred. Perform Check Disk operation in
the HDD Maintenance mode.
If it still remains, perform Quick
Format or HDD Format operation
in the HDD Maintenance mode.
(see “Using the HDD
Maintenance Mode” on page 76
in “Settings and Printing).

Adjusting for media At continuous printing fuser The printing is stopped

temperature is higher than automatically until the fuser
predetermined temperature. temperature is lower than the
predetermined temperature.
Settings and Printing Maintenance and Spec. Network 54
Warning / Printer Error Messages

! Printer Error Messages (User Error)

Error Message Possible Cause Corrective Action

Output Tray Output tray is full. Remove the printed media from
Full the output tray.

Memory Overflow There is not enough memory in Add memory or select a lower
the printer. resolution in the printer driver.
HDD I/O Error HDD I/O error has occurred. Perform Check Disk operation in
the HDD Maintenance mode.
If it still remains, perform Quick
Format or HDD Format operation
in the HDD Maintenance mode
(see “Using the HDD
Maintenance Mode” on page 76
in “Settings and Printing).

FSR Fuser unit is not installed. Install the fuser unit.

Not Installed

TC-C Cyan toner cartridge is not Install the cyan toner cartridge.
Not Installed installed.
TC-C Cyan toner cartridge is empty. Replace the cyan toner cartridge.
Replace

TC-M Magenta toner cartridge is not Install the magenta toner cartridge.
Not Installed installed.

TC-M Magenta toner cartridge is empty. Replace the magenta toner

Replace cartridge.

TC-Y Yellow toner cartridge is not Install the yellow toner cartridge.
Not Installed installed.

TC-Y Yellow toner cartridge is empty. Replace the yellow toner cartridge.
Replace

TC-K Black toner cartridge is not Install the black toner cartridge.
Not Installed installed.

TC-K Black toner cartridge is empty. Replace the black toner cartridge.
Replace
Settings and Printing Maintenance and Spec. Network 55
Warning / Printer Error Messages

Error Message Possible Cause Corrective Action

WTC Waste toner cartridge is full. Replace the waste toner cartridge.
Replace

PC-Black Black print cartridge is not Install the black print cartridge.
Not Installed installed.

PC-Color Color print cartridge is not Install the color print cartridge.
Not Installed installed.
Reset Tray1 Multi-purpose tray is not in closed Remove media from the multi-
Remove MPT Paper position. purpose tray.
Uninstall tray 1 and then install it.

Front or Right door Front or right side door is open. Close the front or right side door.
Open

Toner Door Toner door is open. Close the toner door.

Open
Reset Tray1 Multi-purpose tray motor error has Uninstall tray 1 and then install it.
occurred.

Load Letter Any tray does not contain letter Load letter size media.
size media.

Load Legal Any tray does not contain legal Load legal size media.
size media.

Load A4 Any tray does not contain A4 size Load A4 size media.
media.

Load B5 (JIS) Any tray does not contain B5 (JIS) Load B5 (JIS) size media.
size media.

All Media Tray All trays that are possible to feed Load media in a media tray (not to
Empty media are empty. be the multi-purpose tray).

If the upper tray is not installed

when Optional Paper Feeder(s) is
installed, it is impossible to feed
media from the lower tray.

Load Letter Letter size media is not loaded in Load letter size media in tray 1.
in Tray1 tray 1.
Settings and Printing Maintenance and Spec. Network 56
Warning / Printer Error Messages

Error Message Possible Cause Corrective Action

Load Legal Legal size media is not loaded in Load legal size media in tray 1.
in Tray1 tray 1.

Load A4 A4 size media is not loaded in tray Load A4 size media in tray 1.
in Tray1 1.

Load B5 (JIS) B5 (JIS) size media is not loaded Load B5 (JIS) size media in tray 1.
in Tray1 in tray 1.
Tray 1 Tray 1 is not installed. Install tray 1.
Not Installed

Tray 1 Tray 1 is empty. Load media in tray 1.

Empty

Load Letter Letter size media is not loaded in Load letter size media in tray 2.
in Tray2 tray 2.
Load Legal Legal size media is not loaded in Load legal size media in tray 2.
in Tray2 tray 2.

Load A4 A4 size media is not loaded in tray Load A4 size media in tray 2.
in Tray2 2.

Load B5 (JIS) B5 (JIS) size media is not loaded Load B5 (JIS) size media in tray 2.
in Tray2 in tray 2.

Tray 2 Tray 2 is not installed. Install tray 2.

Not Installed

Tray 2 Tray 2 is empty. Load media in tray 2.

Empty

Load Letter Letter size media is not loaded in Load letter size media in tray 3.
in Tray3 tray 3.

Load Legal Legal size media is not loaded in Load legal size media in tray 3.
in Tray3 tray 3.

Load A4 A4 size media is not loaded in tray Load A4 size media in tray 3.
in Tray3 3.

Load B5 (JIS) B5 (JIS) size media is not loaded Load B5 (JIS) size media in tray 3.
in Tray3 in tray 3.

Tray 3 Tray 3 is not installed. Install tray 3.

Not Installed
Settings and Printing Maintenance and Spec. Network 57
Warning / Printer Error Messages

Error Message Possible Cause Corrective Action

Tray 3 Tray 3 is empty. Load media in tray 3.

Empty

JAM 01 Pickup jam Clear media jam (see page 15)

See front door label

JAM 02 Jam at registration sensor Clear media jam (see page 17)
See front door label
JAM 03 Jam at fuser Clear media jam (see page 18)
See front door label

JAM 04 Jam at fuser Clear media jam (see page 19)

See front door label

JAM 05 Jam at fuser Clear media jam (see page 18)

See front door label
JAM 06 Jam at fuser Clear media jam (see page 18)
See front door label

JAM 07 Jam at fuser Clear media jam (see page 19)

See front door label

JAM 08 Jam at fuser Clear media jam (see page 18)

See front door label

JAM 09 Media size is wrong. Clear media jam (see page 18)
See front door label and set correct size media.

JAM 21 Jam at tray 2 Clear media jam (see page 23)

See front door label

JAM 22 Jam at tray 3 Clear media jam (see page 23)

See front door label
JAM 31 Jam at automatic duplex unit Clear media jam (see page 25)
See front door label

AU/WTC Accumulator unit or waste toner Install the accumulator unit or the
Not Installed cartridge is not installed. waste toner cartridge.

Letter in MPT Letter size plain paper is Load plain, letter sized paper in
Plain Paper requested in the multi-purpose the multi-purpose tray.
tray.
Settings and Printing Maintenance and Spec. Network 58
Warning / Printer Error Messages

Error Message Possible Cause Corrective Action

Letter in MPT Letter size thin paper is requested Load thin, letter sized paper in the
Thin Paper in the multi-purpose tray. multi-purpose tray.

Letter in MPT Letter size thick paper/card is Load thick, letter sized paper/card
Thick Paper/Card requested in the multi-purpose in the multi-purpose tray.
tray.

Letter in MPT Letter size transparency is Load letter sized transparency in

Transparency requested in the multi-purpose the multi-purpose tray.
tray.

Letter in MPT Letter size label is requested in the Load letter sized label in the multi-
Label multi-purpose tray. purpose tray.

Letter in MPT Letter size coated paper is Load coated, letter sized paper in
Coated Paper requested in the multi-purpose the multi-purpose tray.
tray.

Letter in MPT Letter size envelope is requested Load letter sized envelope in the
Envelope in the multi-purpose tray. multi-purpose tray.

Letter in MPT Letter size bond/letterhead is Load bond/letterhead, letter sized

Bond/Letterhead requested in the multi-purpose paper in the multi-purpose tray.
tray.

Letter in MPT Letter size recycled paper is Load recycled, letter sized paper
Recycled Paper requested in the multi-purpose in the multi-purpose tray.
tray.

A4 in MPT A4 size plain paper is requested in Load plain, A4 sized paper in the
Plain Paper the multi-purpose tray. multi-purpose tray.

A4 in MPT A4 size thin paper is requested in Load thin, A4 sized paper in the
Thin Paper the multi-purpose tray. multi-purpose tray.

A4 in MPT A4 size thick paper/card is Load thick, A4 sized paper/card in

Thick Paper/Card requested in the multi-purpose the multi-purpose tray.
tray.

A4 in MPT A4 size transparency is requested Load A4 sized transparency in the

Transparency in the multi-purpose tray. multi-purpose tray.

A4 in MPT A4 size label is requested in the Load A4 sized label in the multi-
Label multi-purpose tray. purpose tray.
Settings and Printing Maintenance and Spec. Network 59
Warning / Printer Error Messages

Error Message Possible Cause Corrective Action

A4 in MPT A4 size coated paper is requested Load coated, A4 sized paper in the
Coated Paper in the multi-purpose tray. multi-purpose tray.

A4 in MPT A4 size envelope is requested in Load A4 sized envelope in the

Envelope the multi-purpose tray. multi-purpose tray.

A4 in MPT A4 size bond/letterhead is Load bond/letterhead, A4 sized

Bond/Letterhead requested in the multi-purpose paper in the multi-purpose tray.
tray.

A4 in MPT A4 size recycled paper is Load recycled, A4 sized paper in

Recycled Paper requested in the multi-purpose the multi-purpose tray.
tray.

Legal in MPT Legal size plain paper is requested Load plain, legal sized paper in the
Plain Paper in the multi-purpose tray. multi-purpose tray.

Legal in MPT Legal size thin paper is requested Load thin, legal sized paper in the
Thin Paper in the multi-purpose tray. multi-purpose tray.

Legal in MPT Legal size thick paper/card is Load thick, legal sized paper/card
Thick Paper/Card requested in the multi-purpose in the multi-purpose tray.
tray.

Legal in MPT Legal size transparency is Load legal sized transparency in

Transparency requested in the multi-purpose the multi-purpose tray.
tray.

Legal in MPT Legal size label is requested in the Load legal sized label in the multi-
Label multi-purpose tray. purpose tray.
Legal in MPT Legal size coated paper is Load coated, legal sized paper in
Coated Paper requested in the multi-purpose the multi-purpose tray.
tray.

Legal in MPT Legal size envelope is requested Load legal sized envelope in the
Envelope in the multi-purpose tray. multi-purpose tray.

Legal in MPT Legal size bond/letterhead is Load bond/letterhead, legal sized

Bond/Letterhead requested in the multi-purpose paper in the multi-purpose tray.
tray.
Legal in MPT Legal size recycled paper size is Load recycled, legal sized paper in
Recycled Paper requested in the multi-purpose the multi-purpose tray.
tray.
Settings and Printing Maintenance and Spec. Network 60
Warning / Printer Error Messages

Error Message Possible Cause Corrective Action

B5 (JIS) in MPT B5 (JIS) size plain paper is Load plain, B5 (JIS) sized paper in
Plain Paper requested in the multi-purpose the multi-purpose tray.
tray.

B5 (JIS) in MPT B5 (JIS) size thin paper is Load thin, B5 (JIS) sized paper in
Thin Paper requested in the multi-purpose the multi-purpose tray.
tray.

B5 (JIS) in MPT B5 (JIS) size thick paper/card is Load thick, B5 (JIS) sized paper/
Thick Paper/Card requested in the multi-purpose card in the multi-purpose tray.
tray.

B5 (JIS) in MPT B5 (JIS) size transparency is Load B5 (JIS) sized transparency

Transparency requested in the multi-purpose in the multi-purpose tray.
tray.

B5 (JIS) in MPT B5 (JIS) size label is requested in Load B5 (JIS) sized label in the
Label the multi-purpose tray. multi-purpose tray.

B5 (JIS) in MPT B5 (JIS) size coated paper is Load coated, B5 (JIS) sized paper
Coated Paper requested in the multi-purpose in the multi-purpose tray.
tray.
B5 (JIS) in MPT B5 (JIS) size envelope is Load B5 (JIS) sized envelope in
Envelope requested in the multi-purpose the multi-purpose tray.
tray.

B5 (JIS) in MPT B5 (JIS) size bond/letterhead is Load bond/letterhead, B5 (JIS)

Bond/Letterhead requested in the multi-purpose sized paper in the multi-purpose
tray. tray.

B5 (JIS) in MPT B5 (JIS) size recycled paper is Load recycled, B5 (JIS) sized
Recycled Paper requested in the multi-purpose paper in the multi-purpose tray.
tray.

A5 in MPT A5 size plain paper is requested in Load plain, A5 sized paper in the
Plain Paper the multi-purpose tray. multi-purpose tray.

A5 in MPT A5 size thin paper is requested in Load thin, A5 sized paper in the
Thin Paper the multi-purpose tray. multi-purpose tray.

A5 in MPT A5 size thick paper/card is Load thick, A5 sized paper /card in

Thick Paper/Card requested in the multi-purpose the multi-purpose tray.
tray.
Settings and Printing Maintenance and Spec. Network 61
Warning / Printer Error Messages

Error Message Possible Cause Corrective Action

A5 in MPT A5 size transparency is requested Load A5 sized transparency in the

Transparency in the multi-purpose tray. multi-purpose tray.

A5 in MPT A5 size label is requested in the Load A5 sized label in the multi-
Label multi-purpose tray. purpose tray.

A5 in MPT A5 size coated paper is requested Load coated, A5 sized paper in the
Coated Paper in the multi-purpose tray. multi-purpose tray.
A5 in MPT A5 size envelope is requested in Load A5 sized envelope in the
Envelope the multi-purpose tray. multi-purpose tray.

A5 in MPT A5 size bond/letterhead is Load bond/letterhead, A5 sized

Bond/Letterhead requested in the multi-purpose paper in the multi-purpose tray.
tray.

A5 in MPT A5 size recycled paper is Load recycled, A5 sized paper in

Recycled Paper requested in the multi-purpose the multi-purpose tray.
tray.
Executive in MPT Executive size plain paper is Load plain, executive sized paper
Plain Paper requested in the multi-purpose in the multi-purpose tray.
tray.

Executive in MPT Executive size thin paper is Load thin, executive sized paper in
Thin Paper requested in the multi-purpose the multi-purpose tray.
tray.

Executive in MPT Executive size thick paper/card is Load thick, executive sized paper/
Thick Paper/Card requested in the multi-purpose card in the multi-purpose tray.
tray.
Executive in MPT Executive size transparency is Load executive sized transparency
Transparency requested in the multi-purpose in the multi-purpose tray.
tray.

Executive in MPT Executive size label is requested Load executive sized label in the
Label in the multi-purpose tray. multi-purpose tray.

Executive in MPT Executive size coated paper is Load coated, executive sized
Coated Paper requested in the multi-purpose paper in the multi-purpose tray.
tray.

Executive in MPT Executive size envelope is Load executive sized envelope in

Envelope requested in the multi-purpose the multi-purpose tray.
tray.
Settings and Printing Maintenance and Spec. Network 62
Warning / Printer Error Messages

Error Message Possible Cause Corrective Action

Executive in MPT Executive size bond/letterhead is Load bond/letterhead, executive

Bond/Letterhead requested in the multi-purpose sized paper in the multi-purpose
tray. tray.

Executive in MPT Executive size recycled paper is Load recycled, executive sized
Recycled Paper requested in the multi-purpose paper in the multi-purpose tray.
tray.

ENV.C5 in MPT Envelope C5 size plain paper is Load plain, Envelope C5 sized
Plain Paper requested in the multi-purpose paper in the multi-purpose tray.
tray.

ENV.C5 in MPT Envelope C5 size thin paper is Load thin, Envelope C5 sized
Thin Paper requested in the multi-purpose paper in the multi-purpose tray.
tray.

ENV.C5 in MPT Envelope C5 size thick paper/card Load thick, Envelope C5 sized
Thick Paper/Card is requested in the multi-purpose paper/card in the multi-purpose
tray. tray.

ENV.C5 in MPT Envelope C5 size transparency is Load Envelope C5 sized

Transparency requested in the multi-purpose transparency in the multi-purpose
tray. tray.
ENV.C5 in MPT Envelope C5 size label is Load Envelope C5 sized label in
Label requested in the multi-purpose the multi-purpose tray.
tray.

ENV.C5 in MPT Envelope C5 size coated paper is Load coated, Envelope C5 sized
Coated Paper requested in the multi-purpose paper in the multi-purpose tray.
tray.

ENV.C5 in MPT Envelope C5 size envelope is Load Envelope C5 sized envelope

Envelope requested in the multi-purpose in the multi-purpose tray.
tray.
ENV.C5 in MPT Envelope C5 size bond/letterhead Load bond/letterhead, Envelope
Bond/Letterhead is requested in the multi-purpose C5 sized paper in the multi-
tray. purpose tray.

ENV.C5 in MPT Envelope C5 size recycled paper Load recycled, Envelope C5 sized
Recycled Paper is requested in the multi-purpose paper in the multi-purpose tray.
tray.
Settings and Printing Maintenance and Spec. Network 63
Warning / Printer Error Messages

Error Message Possible Cause Corrective Action

ENV.C6 in MPT Envelope C6 size plain paper is Load plain, Envelope C6 sized
Plain Paper requested in the multi-purpose paper in the multi-purpose tray.
tray.

ENV.C6 in MPT Envelope C6 size thin paper is Load thin, Envelope C6 sized
Thin Paper requested in the multi-purpose paper in the multi-purpose tray.
tray.

ENV.C6 in MPT Envelope C6 size thick paper/card Load thick, Envelope C6 sized
Thick Paper/Card is requested in the multi-purpose paper/card in the multi-purpose
tray. tray.

ENV.C6 in MPT Envelope C6 size transparency is Load Envelope C6 sized

Transparency requested in the multi-purpose transparency in the multi-purpose
tray. tray.

ENV.C6 in MPT Envelope C6 size label is Load Envelope C6 sized label in

Label requested in the multi-purpose the multi-purpose tray.
tray.

ENV.C6 in MPT Envelope C6 size coated paper is Load coated, Envelope C6 sized
Coated Paper requested in the multi-purpose paper in the multi-purpose tray.
tray.
ENV.C6 in MPT Envelope C6 size envelope is Load Envelope C6 sized envelope
Envelope requested in the multi-purpose in the multi-purpose tray.
tray.

ENV.C6 in MPT Envelope C6 size bond/letterhead Load bond/letterhead, Envelope

Bond/Letterhead is requested in the multi-purpose C6 sized paper in the multi-
tray. purpose tray.

ENV.C6 in MPT Envelope C6 size recycled paper Load recycled, Envelope C6 sized
Recycled Paper is requested in the multi-purpose paper in the multi-purpose tray.
tray.

ENV.#9 in MPT Envelope #9 size plain paper is Load plain, Envelope #9 sized
Plain Paper requested in the multi-purpose paper in the multi-purpose tray.
tray.

ENV.#9 in MPT Envelope #9 size thin paper is Load thin, Envelope #9 sized
Thin Paper requested in the multi-purpose paper in the multi-purpose tray.
tray.
Settings and Printing Maintenance and Spec. Network 64
Warning / Printer Error Messages

Error Message Possible Cause Corrective Action

ENV.#9 in MPT Envelope #9 size thick paper/card Load thick, Envelope #9 sized
Thick Paper/Card is requested in the multi-purpose paper/card in the multi-purpose
tray. tray.

ENV.#9 in MPT Envelope #9 size transparency is Load Envelope #9 sized

Transparency requested in the multi-purpose transparency in the multi-purpose
tray. tray.

ENV.#9 in MPT Envelope #9 size label is Load Envelope #9 sized label in

Label requested in the multi-purpose the multi-purpose tray.
tray.

ENV.#9 in MPT Envelope #9 size coated paper is Load coated, Envelope #9 sized
Coated Paper requested in the multi-purpose paper in the multi-purpose tray.
tray.

ENV.#9 in MPT Envelope #9 size envelope is Load Envelope #9 sized envelope

Envelope requested in the multi-purpose in the multi-purpose tray.
tray.

ENV.#9 in MPT Envelope #9 size bond/letterhead Load bond/letterhead, Envelope

Bond/Letterhead is requested in the multi-purpose #9 sized paper in the multi-
tray. purpose tray.
ENV.#9 in MPT Envelope #9 size recycled paper is Load recycled, Envelope #9 sized
Recycled Paper requested in the multi-purpose paper in the multi-purpose tray.
tray.

ENV.#10 in MPT Envelope #10 size plain paper is Load plain, Envelope #10 sized
Plain Paper requested in the multi-purpose paper in the multi-purpose tray.
tray.

ENV.#10 in MPT Envelope #10 size thin paper is Load thin, Envelope #10 sized
Thin Paper requested in the multi-purpose paper in the multi-purpose tray.
tray.
ENV.#10 in MPT Envelope #10 size thick paper/ Load thick, Envelope #10 sized
Thick Paper/Card card is requested in the multi- paper/card in the multi-purpose
purpose tray. tray.

ENV.#10 in MPT Envelope #10 size transparency is Load Envelope #10 sized
Transparency requested in the multi-purpose transparency in the multi-purpose
tray. tray.
Settings and Printing Maintenance and Spec. Network 65
Warning / Printer Error Messages

Error Message Possible Cause Corrective Action

ENV.#10 in MPT Envelope #10 size label is Load Envelope #10 sized label in
Label requested in the multi-purpose the multi-purpose tray.
tray.

ENV.#10 in MPT Envelope #10 size coated paper is Load coated, Envelope #10 sized
Coated Paper requested in the multi-purpose paper in the multi-purpose tray.
tray.

ENV.#10 in MPT Envelope #10 size envelope is Load Envelope #10 sized
Envelope requested in the multi-purpose envelope in the multi-purpose tray.
tray.

ENV.#10 in MPT Envelope #10 size bond/letterhead Load bond/letterhead, Envelope

Bond/Letterhead is requested in the multi-purpose #10 sized paper in the multi-
tray. purpose tray.

ENV.#10 in MPT Envelope #10 size recycled paper Load recycled, Envelope #10
Recycled Paper is requested in the multi-purpose sized paper in the multi-purpose
tray. tray.

ENV.DL in MPT Envelope DL size plain paper is Load plain, Envelope DL sized
Plain Paper requested in the multi-purpose paper in the multi-purpose tray.
tray.
ENV.DL in MPT Envelope DL size thin paper is Load thin, Envelope DL sized
Thin Paper requested in the multi-purpose paper in the multi-purpose tray.
tray.

ENV.DL in MPT Envelope DL size thick paper/card Load thick, Envelope DL sized
Thick Paper/Card is requested in the multi-purpose paper/card in the multi-purpose
tray. tray.

ENV.DL in MPT Envelope DL size transparency is Load Envelope DL sized

Transparency requested in the multi-purpose transparency in the multi-purpose
tray. tray.

ENV.DL in MPT Envelope DL size label is Load Envelope DL sized label in

Label requested in the multi-purpose the multi-purpose tray.
tray.

ENV.DL in MPT Envelope DL size coated paper is Load coated, Envelope C5 sized
Coated Paper requested in the multi-purpose paper in the multi-purpose tray.
tray.
Settings and Printing Maintenance and Spec. Network 66
Warning / Printer Error Messages

Error Message Possible Cause Corrective Action

ENV.DL in MPT Envelope DL size envelope is Load Envelope DL sized envelope

Envelope requested in the multi-purpose in the multi-purpose tray.
tray.

ENV.DL in MPT Envelope DL size bond/letterhead Load bond/letterhead, Envelope

Bond/Letterhead is requested in the multi-purpose DL sized paper in the multi-
tray. purpose tray.

ENV.DL in MPT Envelope DL size recycled paper Load recycled, Envelope DL sized
Recycled Paper is requested in the multi-purpose paper in the multi-purpose tray.
tray.

ENV.Monarch in MPT Envelope Monarch size plain Load plain, Envelope Monarch
Plain Paper paper is requested in the multi- sized paper in the multi-purpose
purpose tray. tray.

ENV.Monarch in MPT Envelope Monarch size thin paper Load thin, Envelope Monarch
Thin Paper is requested in the multi-purpose sized paper in the multi-purpose
tray. tray.

ENV.Monarch in MPT Envelope Monarch size thick Load thick, Envelope Monarch
Thick Paper/Card paper/card is requested in the sized paper/card in the multi-
multi-purpose tray. purpose tray.

ENV.Monarch in MPT Envelope Monarch size Load Envelope Monarch sized

Transparency transparency is requested in the transparency in the multi-purpose
multi-purpose tray. tray.

ENV.Monarch in MPT Envelope Monarch size label is Load Envelope Monarch sized
Label requested in the multi-purpose label in the multi-purpose tray.
tray.

ENV.Monarch in MPT Envelope Monarch size coated Load coated, Envelope Monarch
Coated Paper paper is requested in the multi- sized paper in the multi-purpose
purpose tray. tray.

ENV.Monarch in MPT Envelope Monarch size envelope Load Envelope Monarch sized
Envelope is requested in the multi-purpose envelope in the multi-purpose tray.
tray.

ENV.Monarch in MPT Envelope Monarch size bond/ Load bond/letterhead, Envelope

Bond/Letterhead letterhead is requested in the Monarch sized paper in the multi-
multi-purpose tray. purpose tray.
Settings and Printing Maintenance and Spec. Network 67
Warning / Printer Error Messages

Error Message Possible Cause Corrective Action

ENV.Monarch in MPT Envelope Monarch size recycled Load recycled, Envelope Monarch
Recycled Paper paper is requested in the multi- sized paper in the multi-purpose
purpose tray. tray.

Custom in MPT Custom size plain paper is Load plain, Custom sized paper in
Plain Paper requested in the multi-purpose the multi-purpose tray.
tray.

Custom in MPT Custom size thin paper is Load thin, Custom sized paper in
Thin Paper requested in the multi-purpose the multi-purpose tray.
tray.

Custom in MPT Custom size thick paper/card is Load thick, Custom sized paper/
Thick Paper/Card requested in the multi-purpose card in the multi-purpose tray.
tray.

Custom in MPT Custom size transparency is Load Custom sized transparency

Transparency requested in the multi-purpose in the multi-purpose tray.
tray.

Custom in MPT Custom size label is requested in Load Custom sized label in the
Label the multi-purpose tray. multi-purpose tray.

Custom in MPT Custom size coated paper is Load coated, Custom sized paper
Coated Paper requested in the multi-purpose in the multi-purpose tray.
tray.

Custom in MPT Custom size envelope is Load Custom sized envelope in

Envelope requested in the multi-purpose the multi-purpose tray.
tray.

Custom in MPT Custom size bond/letterhead is Load bond/letterhead, Custom

Bond/Letterhead requested in the multi-purpose sized paper in the multi-purpose
tray. tray.
Custom in MPT Custom size recycled paper is Load recycled, custom sized
Recycled Paper requested in the multi-purpose paper in the multi-purpose tray.
tray.
Settings and Printing Maintenance and Spec. Network 68
Warning / Printer Error Messages

Error Message Possible Cause Corrective Action

The first page is printed, The length of the loaded media in Replace the media with the correct
then error message and the multi-purpose tray is shorter one and press (CONTINUE)
CONTINUE or CANCEL than the paper size setting of the button on the printer panel.
are displayed by turns. printer driver. The printer will print from the first
page.

Press (CANCEL) button on the

printer panel to cancel printing.
Set the paper size of the printer
driver correctly.
Settings and Printing Maintenance and Spec. Network 69
Warning / Printer Error Messages

! Printer Error Messages (Call Service)

Some Operation errors cause the ERROR indicator to blink and printing to stop. A message will be
displayed on the LCD panel until the problem is fixed. If the LCD panel message includes the
instruction, Call for Service, contact an authorized service representative.

In addition, if the following conditions occur, turn off and unplug the printer from the outlet and contact a
qualified service representative:

• The power cord or plug is damaged or frayed.

• Liquid has been spilled into the printer.
• The printer has been exposed to rain or water.
• The printer does not operate normally though the operating instructions are being followed. Adjust
only those controls that are described in the operating instructions; improper adjustment of other
described in the operating instructions; improper adjustment of other controls may result in damage
and will often require extensive work to restore the printer to normal operation.
Settings and Printing Maintenance and Spec. Network 70
Repacking

Repacking
It is highly recommended that you keep the original carton and ALL packing materials.
Should you need to transport or ship your printer, please follow these instructions.

SAFETY CAUTION
• The printer weighs about 30 kg (66 lbs.). It must be handled by two people.

NOTE:
• Should you need to send your printer for service, consult your reseller first or Panasonic.
• Please use the original carton and all of the original packing materials.
• If you do not have the packing for the consumable units: contact Panasonic for packing.
• Improper repacking of the printer may result in a service charge to remove spilled toner.
• Since the printer uses dry toner, extreme care must be taken when handling. The printer should be
handled and shipped in the upright (vertical) position.

Material required:
• Original carton and packing materials
• Newspaper or drop cloth
• Shipping tape and scissors
Settings and Printing Maintenance and Spec. Network 71
Repacking

1 Turn off the printer, remove the power code and all interface cables.
2 Open the right side door.

3 Slide the green lever for the waste toner cartridge to the right
(RELEASE).
Settings and Printing Maintenance and Spec. Network 72
Repacking

4 Remove the waste toner cartridge.

•Be sure the green lever is in the RELEASE position so that upper openings of the
waste toner cartridge are completely closed.

Opening

5 Insert the waste toner cartrigde into a plastic bag and seal the end of the
bag tightly with adhesive tape.

6 Unlock the two levers (1) and open the print cartridge holder (2).

1
1 2
Settings and Printing Maintenance and Spec. Network 73
Repacking

7 Pull out the color print cartridge halfway and remove it (2) while pressing
the green stopper (1) on the left side.

NOTE:
• To prevent damage to the print cartridge,
- Do not touch the green drum surface.
- Do not expose to light for more than 45 seconds.
- Do not expose to direct sunlight.

Green
drum
Settings and Printing Maintenance and Spec. Network 74
Repacking

8 Replace the lower seal cover (1) and the upper one (2).
•Be sure the three sealing levers of the print cartridge are exposed through the lower
seal cover.

Lever 1

9 Insert the color print cartridge into the black plastic bag and seal the end
of the bag tightly with adhesive tape.
Settings and Printing Maintenance and Spec. Network 75
Repacking

10 Pull out the black print cartridge.

NOTE:
• To prevent damage to the print cartridge,
- Do not touch the green drum surface.
- Do not expose to light for more than 45 seconds.
- Do not expose to direct sunlight.

Green
drum
Settings and Printing Maintenance and Spec. Network 76
Repacking

11 Replace the lower seal cover (1) and the upper one (2).
•Be sure the sealing lever of the print cartridge is exposed through the lower seal
cover.

Lever 1

12 Insert the black print cartridge into the black plastic bag and seal the end
of the bag tightly with adhesive tape.
Settings and Printing Maintenance and Spec. Network 77
Repacking

13 Close the print cartridge holder (1) and lock it (2). Close the right side
door (3).

1
2
2

Accumulator unit
3

NOTE:
•Be sure the accumulator unit is kept in the printer.

14 Remove the media from the multi-purpose tray. Push the multi-purpose
tray (1) and close the tray cover (2).

2
1
Settings and Printing Maintenance and Spec. Network 78
Repacking

15 Pull the media tray (1) out of the printer. Remove the media (2) from the
media tray and install the tray pad (3) into the media tray.

1 2

16 Install the media tray into the printer.

17 Close (1) and insert (2) the paper support into the printer.

1 2

18 Confirm all toner cartridges are completely installed in the printer.

Settings and Printing Maintenance and Spec. Network 79
Repacking

If the hard disk drive has been installed in the printer, confirm the hard disk drive is fastened with two
screws provided. If it is not installed, proceed to step 19 (see page 81).

! Confirming whether the hard disk drive is secured

(1) Remove the two thumb screws from the control board.

(2) Pull out the control board while holding the green handle.
Settings and Printing Maintenance and Spec. Network 80
Repacking

(3) Reconfirm the hard disk drive is fastened with two screws. If it is not
fastened, fasten it with two screws.

(4) Install the control board back into the printer, as shown.
Settings and Printing Maintenance and Spec. Network 81
Repacking

(5) Tighten the two thumb screws.

19 Repack the printer in the original shipping box.

•Make sure that you keep the printer upright and level when moving.

SAFETY CAUTION
•The printer weighs about 30 kg (66 lbs.). It must be handled by two people.

(1) Place the printer in the plastic bag on the lower cushion and wrap the
printer with the plastic bag.
Settings and Printing Maintenance and Spec. Network 82
Repacking

(2) Place the middle and upper cushions on the lower cushion.
(3) Place the waste toner cartridge, black print cartridge, color print cartridge
and accessory box on the upper cushion.

Color print cartridge

Black print cartridge

Waste toner cartridge

Accessory box

(4) Place the top carton and install the 4 joints.

2 3
Settings and Printing Maintenance and Spec. Network 83
Specifications

Specifications

Printer
Recording System:
Electro-Photographic, Single pass four-color (YMCK)
Tandem 4 Drum System
Accumulator Belt Transfer System
Exposure System:
Semi-Conductor Laser Beam Scanning
(4 laser beams, 1 polygon mirror)
Fixing System:
IH (Induction Heating) Fusing System
No fusing oil used or required
Developing System:
Non magnetic mono component waxed toner (magnetic toner CANNOT be used or available)
Contact Developing System
Print Mode:
PCL:
Standard (Printing resolution 600 x 600 dpi)
Fine (Printing resolution 1200 x 600 dpi)
Enhance (Printing resolution 1200 x 1200 dpi)
PS:
Standard (Printing resolution 600 x 600 dpi)
Fine (Printing resolution 1200 x 600 dpi)
Enhance (Printing resolution 1200 x 1200 dpi)

It is strongly recommended to add Optional Memory when printing documents in Enhance mode.
Power Supply:
Refer to the nameplate on the back of the printer.
AC 120 V 50 / 60 Hz
Settings and Printing Maintenance and Spec. Network 84
Specifications

Operating Environment:
10°C - 32.5°C (50°F - 90.5°F) / 15% - 80%RH
Except the following unsuitable area

Unsuitable area
80%RH

60%RH
Suitable area

15%RH
10˚C (50˚F) 27˚C (80.6˚F)
32.5˚C (90.5˚F)

Storage Environment:
0°C - 40°C (32°F - 104°F) / 10% - 80%RH (Non-condensing)
Warm-up Time:
Approximately 30 seconds [Standard Memory without the printer’s hard disk drive at 20°C (68°F) /
65%RH / 120V, Except error and warning status]
Power Consumption:
On Printing Max.: 1200 W
Ave.: 460 W
Power Save Mode: 9 W (AC120 V)
First Print Time:

Power Save Mode “ON”

Print Mode Power Save Mode “OFF”
(default)
Color Print 25 seconds 15.5 seconds
Monochrome Print 25 seconds 13.5 seconds
[Standard print mode, simplex print, at 20°C (68°F) / 65%RH, measured by Panasonic’s method]
Settings and Printing Maintenance and Spec. Network 85
Specifications

Continuous Print Speed:

ppm (pages per minute)
Simplex Auto Duplex
(Pages/min.) (Images/min.)

Quality Media B/W Color B/W Color

Letter 21 16.9 21 16.9

A4 20 16 20 16

Standard / Fine Legal 17.2 13.9 17.2 13.9

Transparency (Letter) 8.4 8.4 – –

Transparency (A4) 8 8 – –

Letter 8.4 8.4 8.4 8.4

Enhance A4 8 8 8 8

Legal 6.9 6.9 6.9 6.9

[Maximum speed on continuous printing, measured by Panasonic’s method]

Dimensions (WxDxH):
419 x 536 x 395 mm (16.5 x 21.1 x 15.5 in.)
Weight:
(Net) Approximately 30 kg (66 lbs.) excluding packaging material
(Gross) Approximately 35 kg (77 lbs.)
Noise Level:
Less than 53 dbA (printing mode, ISO)
Less than 45 dbA (standby mode, ISO)
(except peak noise)
Tray Capacity:
Media Tray: 530 sheets [75 g/m2 (20 lb.) Paper]
Multi-Purpose Tray: 100 sheets [75 g/m2 (20 lb.) Paper]
Optional Paper Feeder: 530 sheets [75 g/m2 (20 lb.) Paper] (Max. 2 cassettes)
Max. Input capacity: 1,690 sheets [75 g/m2 (20 lb.) Paper] (530 + 530 x 2 + 100)
Output Tray: 250 sheets [75 g/m2 (20 lb.) Paper] Face Down only
Settings and Printing Maintenance and Spec. Network 86
Specifications

Media

! Paper Specifications
This printer is designed to work well with most types of paper. However, differences in paper may have
significant effects on the quality of the print or the reliability of paper handling. It is strongly
recommended that you always test paper before purchasing it to make sure it provides desirable
performance. The following guidelines will be helpful.
Basic Weight:
60 to 105 g/m2 (16 to 28 lb.)
Thickness:
3.7 to 7.5 mils (1 mil=1/1000″)
Moisture Content:
4% to 6%
Smoothness:
100 to 300 Sheffield
Acid Content:
5.5 PH minimum
Fusing Compatibility:
Must not scorch, melt, offset material, or release hazardous emissions when heated to 200°C (392°F)
for 0.1 second
Cutting Dimensions:
±0.0313 inch of nominal, corners 90°±4°
Grain:
Long grain
Cut Edge Conditions:
Cut with sharp blades, no paper dust
Ash Content:
Not to exceed 10%
Curl:
No allowable curl toward the side to be printed
Packing:
Polylaminated moisture proof ream wrap

NOTE:
• Please store your paper according to the recommendations of the manufacturer.
Settings and Printing Maintenance and Spec. Network 87
Specifications

! Available Media

For Tray 1 (Standard Media Tray)

Media Type Media Weight Media Size
Plain paper*1
Bond/Letterhead 75 - 105 g/m2 (20 - 28 lb.)
Letter, Legal, A4, B5 (JIS)
Recycled paper
Thin paper 60 - 75 g/m2 (16 - 20 lb.)

For Multi-purpose Tray

Media Type Media Weight Media Size
Plain paper*1 Letter, Legal, Executive, A4, A5,
Bond/Letterhead 2
75 - 105 g/m (20 - 28 lb.) B5 (JIS), Envelope #9,
Recycled paper Envelope #10,
Envelope Monarch,
Thin paper 60 - 75 g/m2 (16 - 20 lb.)
Envelope C5, Envelope C6,
Thick paper/Card 105 - 165 g/m2 (28 - 44 lb.) Envelope DL, Custom*2
Coated Paper 120 g/m2 (32 lb.)
Transparency*1 – Letter, A4
Label*1 –
Envelope #9, Envelope #10,
Envelope Monarch,
Envelope 75 - 90 g/m2 (20 - 24 lb.) Envelope C5, Envelope C6,
Envelope DL
*1 See “Recommended Media” on page 88.
*2 Available media size : Min. 90 x 148 mm (3.5 x 5.8 in.)
: Max. 216 x 356 mm (8.5 x 14 in.)
Settings and Printing Maintenance and Spec. Network 88
Specifications

For Tray 2 / Tray 3 (Optional Paper Feeder)

Media Type Media Weight Media Size
Plain paper
Bond/Letterhead 75 - 105 g/m2 (20 - 28 lb.)
Recycled paper Letter, Legal, A4, B5 (JIS)
Thin paper 60 - 75 g/m2 (16 - 20 lb.)

For Automatic Duplex Printing

To perform automatic duplex printing, the automatic duplex unit option must be installed in the printer.

Media Type Media Weight Media Size

Plain paper
Bond/Letterhead 75 - 105 g/m2 (20 - 28 lb.)
Recycled paper Letter, Legal, A4, B5 (JIS)
Thin paper 60 - 75 g/m2 (16 - 20 lb.)

NOTE:
• Automatic duplex printing is not available from the multi-purpose tray.

! Recommended Media

Media Type Media Size Recommendation

Letter Hammermil Laser Print 24 lb.
Plain paper
A4 ENSO 4CC Premium 80 g/m2
Transparency Letter / A4 3M CG3300
Letter Avery 5160 - Avery 5163, Avery 5660 - Avery 5663
Label
A4 Avery L7159 - Avery L7164
Settings and Printing Maintenance and Spec. Network 89
Specifications

! Media Size and Dimension

The following is the media size and dimension.

Media Size Dimension

Letter 216 x 279 mm (8.5 x 11 in.)

A4 210 x 297 mm (8.26 x 11.69 in.)

Legal 216 x 356 mm (8.5 x 14 in.)

B5 (JIS) 182 x 257 mm (7.16 x 10.11 in.)

Executive 184 x 267 mm (7.25 X 10.5 in.)

A5 148 x 210 mm (5.82 x 8.26 in.)

Envelope #9 98 x 225 mm (3.87 x 8.87 in.)

Envelope #10 105 x 241 mm (4.12 x 9.5 in.)

Envelope DL 110 x 220 mm (4.33 x 8.66 in.)

Envelope C5 162 x 229 mm (6.37 x 9.01 in.)

Envelope C6 114 x 162 mm (4.48 x 6.37 in.)

Envelope Monarch 98 x 191 mm (3.87 x 7.5 in.)
Settings and Printing Maintenance and Spec. Network 90
Specifications

! Print Area

C A

B Print area

When using PCL printer driver

Media Size A B C D
Letter 203.2 mm (8.00”) 269.2 mm (10.60”) 6.3 mm (0.25”) 4.2 mm (0.17”)
A4 198.0 mm (7.79”) 287.0 mm (11.30”) 6.0 mm (0.24”) 4.2 mm (0.17”)
Legal 203.2 mm (8.00”) 345.4 mm (13.60”) 6.3 mm (0.25”) 4.2 mm (0.17”)
B5 (JIS) 170.0 mm (6.69”) 247.0 mm (9.72”) 6.0 mm (0.24”) 4.2 mm (0.17”)
Executive 171.5 mm (6.75”) 256.5 mm (10.10”) 6.3 mm (0.25”) 4.2 mm (0.17”)
A5 136.0 mm (5.35”) 200.0 mm (7.87”) 6.0 mm (0.24”) 4.2 mm (0.17”)
Envelope Envelope #9 85.7 mm (3.38”) 215.3 mm (8.48”) 6.3 mm (0.25”) 4.2 mm (0.17”)
Envelope #10 92.1 mm (3.63”) 231.1 mm (9.10”) 6.3 mm (0.25”) 4.2 mm (0.17”)
Envelope DL 98.0 mm (3.86”) 210.0 mm (8.27”) 6.0 mm (0.24”) 4.2 mm (0.17”)
Envelope C5 149.9 mm (5.90”) 219.0 mm (8.62”) 6.0 mm (0.24”) 4.2 mm (0.17”)
Envelope C6 101.9 mm (4.01”) 152.0 mm (5.98”) 6.0 mm (0.24”) 4.2 mm (0.17”)
Envelope Monarch 85.7 mm (3.38”) 180.3 mm (7.10”) 6.3 mm (0.25”) 4.2 mm (0.17”)
Settings and Printing Maintenance and Spec. Network 91
Specifications

When using PS printer driver

Media Size A B C D
Letter 206.6 mm (8.14”) 270.1 mm (10.64”) 4.6 mm (0.18”) 4.6 mm (0.18”)
A4 200.0 mm (7.86”) 287.8 mm (11.33”) 5.0 mm (0.20”) 4.6 mm (0.18”)
Legal 206.6 mm (8.14”) 346.3 mm (13.64”) 4.6 mm (0.18”) 4.6 mm (0.18”)
B5 (JIS) 171.4 mm (6.74”) 247.9 mm (9.75”) 5.3 mm (0.21”) 4.6 mm (0.18”)
Executive 174.2 mm (6.86”) 257.4 mm (10.14”) 5.0 mm (0.20”) 4.6 mm (0.18”)
A5 136.5 mm (5.36”) 201.1 mm (7.90”) 5.0 mm (0.20”) 4.2 mm (0.17”)
Envelope Envelope #9 89.2 mm (3.50”) 216.6 mm (8.52”) 4.6 mm (0.18”) 4.6 mm (0.18”)
Envelope #10 95.4 mm (3.75”) 232.0 mm (9.14”) 4.6 mm (0.18”) 4.6 mm (0.18”)
Envelope DL 99.8 mm (3.93”) 210.9 mm (8.30”) 5.0 mm (0.20”) 4.6 mm (0.18”)
Envelope C5 152.8 mm (6.00”) 220.2 mm (8.67”) 4.6 mm (0.18”) 4.6 mm (0.18”)
Envelope C6 104.0 mm (4.08”) 153.1 mm (6.02”) 5.0 mm (0.20”) 4.2 mm (0.17”)
Envelope Monarch 89.2 mm (3.50”) 181.3 mm (7.14”) 5.0 mm (0.20”) 4.6 mm (0.18”)
Settings and Printing Maintenance and Spec. Network 92
Specifications

! Types of Paper to Avoid

• Extremely smooth or shiny paper or paper that is highly textured
• Acid paper
• Letterhead imprinted with low temperature or thermography. These materials may transfer onto the
fuser unit’s roller and cause damage. Any pre-printed paper should use inks compatible with 200°C
(392°F) for 0.1 second.
• Damaged or wrinkled paper, or paper with irregularities such as tabs, staples, etc.
• Multipart forms or carbonless paper
• Paper with a cotton and/or fiber content over 25%
• Ink jet media (paper, transparency, etc.) (It may transfer onto the fuser unit’s roller and cause
damage.)
Settings and Printing Maintenance and Spec. Network 93
Specifications

! Transparencies and Labels

You may also print on labels and transparencies that are made for the printer. Panasonic has tested
and found that the following transparencies and labels work satisfactorily.

OHP transparencies: 3M CG3300

Labels: Avery 5160 - Avery 5163, Avery 5660 - Avery 5663
Avery L7159 - Avery L7164

• To avoid damaging the printer, do not use ink jet transparency.

• Transparencies and adhesive material of labels should be stable at 205°C (400°F), the printer’s
maximum temperature.
• Re-using transparencies that have been fed through the printer once (for example, after jams or if the
transparency is ejected without being printed) can reduce the life of the consumables and/or paper
path components.
• When using transparencies, if the print quality is poor, print on the other side.

NOTE:
• With any label stock, the labels must completely cover the backing material (see figure below).

YES NO

Labels cover the entire The backing material is exposed.

backing material
Settings and Printing Maintenance and Spec. Network 94
Specifications

! Envelope Specifications
It is recommended that you purchase only high quality envelopes as shown in the diagram below:

High quality envelopes have the following characteristics:

• A thin, sharply creased leading edge
• Paper weight of 90 g/m2 (24 lb.)
• Flat, free of curls, wrinkles, nicks, etc.

NOTE:
• Slight “wrinkling” may occur during printing even if high quality envelopes are used. To maximize
performance and print quality, avoid printing on the folded portions and areas around the flap of the
envelope.

The following illustrates the recommended printable area when printing on envelopes.

30 mm (1.2 in.)

Printable area

30 mm (1.2 in.)
Settings and Printing Maintenance and Spec. Network 95
Specifications

It is not recommended that you use envelopes with any of the following characteristics (using these
may result in paper jams):

• Irregularly shaped envelopes

• Envelopes with curls, wrinkles, nicks, twists, dog-ears or other damage
• Envelopes with diamond cross construction
• Highly textured envelopes, or with extremely shiny surfaces
• Envelopes that seal by removing a peel-off strip
• Envelopes with more than one flap to be sealed
• Envelopes with opening on the shorter edge cannot be used.
• Envelopes that are baggy or not sharply creased
• Embossed envelopes
• Envelopes that have previously been printed with a laser printer
• Envelopes that have been previously printed inside

Curl Twist Dog-ears Wave Bent-edge

Diamond cross Opening on the

construction Peel-off strip Multiple flaps shorter edge
Settings and Printing Maintenance and Spec. Network 96
Specifications

Do not attempt to print on any of the following types of envelopes. These may cause damage to your
printer.

• Envelopes with clasps, snaps or tie strings (see Figure 1)

• Envelopes with transparent windows (see Figure 2)
• Envelopes that will melt, discolour, scorch, offset or release hazardous emissions when exposed to
200°C (392°F) for 0.1 second
• Envelopes that use encapsulated types of adhesive that do not require moistening but rely on
pressure to seal them

Figure 1 Figure 2

Always test a sample of the envelopes you are thinking of buying. Confirm that the envelope performs
acceptably.

For best printing results

• Avoid printing in high humidity i.e., above 70%RH.
High humidity may cause the envelope to curl and pick up excess toner.
High humidity may also cause the envelope to seal.
• Envelope storage is very important. Store them away from moisture and humid air, where they can lay
flat and their edges won’t be bent or damaged. The humidity should not exceed 70 % RH.
Settings and Printing Maintenance and Spec. Network 97
Specifications

Controller
CPU:
XPC745 (360MHz), 64-bit RISC CPU

RAM (Standard):
• PCL : 128 MB (Including System)
• PS/PCL : 128 MB (Including System)

Print Language:
PS/PCL model: PostScript 3 / PCL 5c emulation
PCL model: PCL 5c emulation (PostScript 3 Option)

Interface:
Parallel (IEEE1284) set to ECP mode
USB version 1.1
Ethernet (100Base-TX / 10Base-T)

Font:
PostScript 3: 136 Fonts, PCL 5c: 45 Fonts

PS Font List or PCL Font List can be printed using the printer panel (see “Menu Table” on page 24 in
“Settings and Printing”).

Color Management
ICC compliant profile version 2.0
(Windows ICM 2.0, Mac OS ColorSync 2.0 or later)

Color Simulation
Press simulation support (SWOP, Euroscale)

Compatibility with HP utility

Compatible with HP Web Jet Admin, Jet Admin (Network except IEEE1284,USB)

Color Adjustment
• Color Calibration
• Adjustment to Media and Adjustment Utility
• PANTONE Color (DP-CL21M only): Download from Panasonic Web Site.
Settings and Printing Maintenance and Spec. Network 98
Specifications

HOST
Support OS
PCL Printer Driver
• Windows 95 / Windows 98 / Windows Me, Windows NT 4.0*1, Windows 2000, Windows XP (32bit)

PS Printer Driver
• Windows 95 / Windows 98 / Windows Me, Windows NT 4.0*1, Windows 2000, Windows XP (32bit)
• Mac OS 8.1, 8.5, 8.6, 9.0, 9.1, 9.2
• Mac OS X 10.1, 10.2

Utility
Remote Maintenance Function
Support OS (operating system)
Remote Maintenance Setting Tool:
Windows 95 / Windows 98 / Windows Me, Windows NT 4.0*1,
Windows 2000, Windows XP (32bit)
Remote Maintenance Tool:
Windows 95 / Windows 98 / Windows Me, Windows NT 4.0*1,
Windows 2000, Windows XP (32bit)
Interface: Network (e-mail)

Web Administrative Tool

Support OS (operating system)
Server: Windows NT 4.0 *1, Windows 2000, Windows XP Professional (32bit)
Client: Windows 95 / Windows 98 / Windows Me, Windows NT 4.0*1,
Windows 2000, Windows XP (32bit)
Mac OS 8.1, 8.5, 8.6, 9.0, 9.1, 9.2 / Mac OS X 10.1, 10.2
Web Browser: Internet Explorer 4.x or later
Netscape Navigator 4.04 or later
Web Server: Internet Information Services 3.0 or later
Interface: Network

*1 Windows NT 4.0 (Service Pack 3 or later - Service Pack 6 is recommended.)

Settings and Printing Maintenance and Spec. Network 99
Specifications

Status Display
Support OS (operating system)
Windows 95 / Windows 98 / Windows Me, Windows NT 4.0*1, Windows 2000, Windows XP (32bit)
Mac OS 8.1, 8.5, 8.6, 9.0, 9.1, 9.2 / Mac OS X 10.1, 10.2 (Classic environment)
Interface: Parallel IEEE1284*2 USB*3, Network

Print Count Manager

Support OS (operating system)
Server: Windows NT 4.0*1, Windows 2000, Windows XP (32bit)
Client: Windows 95 / Windows 98 / Windows Me, Windows NT 4.0*1,
Windows 2000, Windows XP (32bit)
Interface: Network
**Download from Panasonic Web Site.

Print Media Test Pattern

Support OS (operating system)
Windows 95 / Windows 98 / Windows Me, Windows NT 4.0*1, Windows 2000, Windows XP (32bit)
Interface: Parallel IEEE1284*2, USB*3, Network

HDD Utility (Hard Disk Drive Utility)

Support OS (operating system)
Windows 95 / Windows 98 / Windows Me, Windows NT 4.0*1, Windows 2000, Windows XP (32bit)
Interface: Network
(Requires the hard disk drive be installed)

Installer
For Windows
Windows 95 / Windows 98 / Windows Me, Windows NT 4.0*1, Windows 2000, Windows XP (32bit)
For Mac
Mac OS 8.1, 8.5, 8.6, 9.0, 9.1, 9.2 / Mac OS X 10.1, 10.2

*1 Windows NT 4.0 (Service Pack 3 or later - Service Pack 6 is recommended.)

*2 Parallel IEEE1284: Windows 95 / Windows 98 / Windows Me, Windows NT 4.0, Windows 2000,
Windows XP (32bit)
3 USB: Windows 98 / Windows Me, Windows 2000, Windows XP (32bit)
*
Mac OS 8.6, 9.0, 9.1, 9.2 / Mac OS X 10.1, 10.2
Settings and Printing Maintenance and Spec. Network 100
Specifications

Parallel (IEEE1284) Interface

Connector type: 36PIN Anphenole connector
Cable: use a shielded cable 2 meters (6.6 feet) or less in length

Pin configuration

Pin Signal Pin Signal

1 nStrobe 19 GND
2 Data 1 20 GND
3 Data 2 21 GND
4 Data 3 22 GND
5 Data 4 23 GND
6 Data 5 24 GND
7 Data 6 25 GND
8 Data 7 26 GND
9 Data 8 27 GND
10 nAck 28 GND
11 Busy 29 GND
12 PError 30 GND
13 Select 31 nInit
14 nAutoFd 32 nFault
15 NC 33 NC
16 GND 34 NC
17 FG 35 NC
18 Peripheral Logic High 36 nSelectIn

Parallel (IEEE1284) interface connector (printer side)

18 1

36 19
Settings and Printing Maintenance and Spec. Network 101
Specifications

CAUTION
• If the cable is connected to PC via printer buffer or selector, the printer may not print.
• A print server cannot be used for printing.

NOTE:
• Be sure to use only a shielded cable. The printer will not operate properly if any of the pins are not
connected.
Settings and Printing Maintenance and Spec. Network 102
Specifications

USB (Universal Serial Bus) Interface

Cable: use a shielded cable 5 m (16.4 feet) or less in length.

Pin configuration

Signal pin Signal

1 VBUS

2 – Data

3 + Data

4 Ground

USB interface connector (printer side)

2 1

3 4

NOTE:
• Be sure to use a full-speed shielded cable which the Data + and Data – cables are the twisted pair.
• When using the printer and other USB devices simultaneously, we cannot guarantee normal printing.
Settings and Printing Maintenance and Spec. Network 103
Specifications

Network Interface
Cable:Use category 5 shielded twisted pair cable with RJ-45 connectors for 100Base-TX/
10Base-T.

Pin configuration

Signal pin Signal

1 TX+

2 TX-

3 RX+

4 NC

5 NC

6 RX-

7 NC

8 NC

Network interface connector (printer side)

NOTE:
• Do not connect other connectors than 100Base-TX / 10Base-T. Excessive current flow may cause
damage of the printer.