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    Objective:: Vicky Harendra Thakkar

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    AjayGupta
    Vicky Thakkar is seeking a position that allows her to apply her skills and knowledge in a progressive organization. She has over 10 years of experience in customer service roles, most recently as a Complaint Specialist. She is seeking a role where she can continue developing her problem-solving, communication, and teamwork skills. Her resume provides contact information, qualifications including a BCom and MBA, computer skills, and references available upon request.

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    Objective:: Vicky Harendra Thakkar

    Uploaded by

    AjayGupta
    44 views3 pages
    Vicky Thakkar is seeking a position that allows her to apply her skills and knowledge in a progressive organization. She has over 10 years of experience in customer service roles, most recently as a Complaint Specialist. She is seeking a role where she can continue developing her problem-solving, communication, and teamwork skills. Her resume provides contact information, qualifications including a BCom and MBA, computer skills, and references available upon request.

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    Vicky Thakkar is seeking a position that allows her to apply her skills and knowledge in a progressive organization. She has over 10 years of experience in customer service roles, most recently as a Complaint Specialist. She is seeking a role where she can continue developing her problem-solving, communication, and teamwork skills. Her resume provides contact information, qualifications including a BCom and MBA, computer skills, and references available upon request.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    44 views3 pages

    Objective:: Vicky Harendra Thakkar

    Uploaded by

    AjayGupta
    Vicky Thakkar is seeking a position that allows her to apply her skills and knowledge in a progressive organization. She has over 10 years of experience in customer service roles, most recently as a Complaint Specialist. She is seeking a role where she can continue developing her problem-solving, communication, and teamwork skills. Her resume provides contact information, qualifications including a BCom and MBA, computer skills, and references available upon request.

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    Vicky Harendra Thakkar

    A-306 Surya Kiran,


    Sec-5, Plot 12 / 13
    Ghansoli – Navi-Mumbai
    Maharashtra – India
    Pin 400 701
    Mobile: +91-9819880899
    Residence: +91-7738390899
    Email ID: [email protected]
    _____________________________________________________________________________
    Objective:

     To become a part of healthy working atmosphere of your esteemed organization.


     To be associated with the progressive organization that gives scope to apply my knowledge
    and skills to create a nice of oneself in the industry.

    Personal Skills:
     Comprehensive problem solving abilities
     Good verbal and written communication skills
     Willingness to learn
     Team facilitator and hard worker.
     Having Typing Speed of 35 w.p.m.

    Experience:

    Working as Complaint Specialist in Home Credit India Finance Pvt. Ltd.


    Plot No. 847/1, Reliable Tech Space, TTC Industrial Area. Rabale. Navi Mumbai.
    From (21st September 2015 to Till Date)
    Job Profile:

     Responsible for documenting investigating, and coordinating responses on


    Product complaints.
     Collaborates with Sales, Collection, Anti Fraud, Customer Service, and Other Finance
    Department in relation to the Finance management of complaints in all provinces.
     Maintain current and complete complaint files.
     Prepares reports for periodic management reviews.
     Working on CCCU (Critical Customer Care Unit) cases.
     Working on Consumer Forum, Deceased Customer and on escalation cases (Tickets).
    2

    Worked with Cox & Kings Global Services.


    Makwana Road, Marol Naka. Andheri
    From (2th June 2014 to 16th September 2015) as Customer Service Executive

    Job Profile:

     Worked for Inbound USA Visa Process.


     Often handled escalation calls and solved grievances of customers by ensuring customer
    satisfaction and retention.
     Escalations calls directly communicate with Visa Application Center Team in USA via
    web - chat, email or voice.
     Have been a consistent performer on the company’s parameters and have been achieving
    the set goals on a consistent basis.
     Taking initiative on team handling in the absence of Team Leader.
     Preparing the Escalation’s Report and Refunds Report.
     Worked at Fasttrack Department.
     Worked at Refund Department.

    Worked With SERCO (Intelenet Global Services Pvt Ltd).


    ASHAR IT Park, Waghle Estate. Thane
    From (15th June 2009 to 17th February 2014) as Sr. Customer Service Executive (Level 2)

    Job Profile:
     Worked for APRIA HEALTHCARE.
     Processed an Initial/Renewal/Revised Prescription.
     Processed on Prescription with Different Equipments.
     Worked On Multiple Payors.
     Have been a consistent performer on the company's parameters and have been achieving
    the set goals on a consistent basis.

    Achievement:

     Rewarded In R&R as a Best Performer for the Month Of August & October 10.

    Educational Qualification:

     Passed Bachelor of Commerce Degree in March 2008, from Mumbai University.


     Passed Master Of Commerce Degree in February 2013, from Pune University.
     Passed Master In Business Administration in March 2011 from IBMS (Finance &
    Operation).
    3

    COMPUTER KNOWLEDGE

     Basics of Computer.
     Completed M.S.CIT course from Mumbai with 58% in year 2002.
     Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Internet Explorer.
     Advance Excel.

    Personal Details:

    Date of Birth : 28th September, 1983


    Father’s Name : Mr. Harendra Mohanji Thakkar
    Marital Status : Married
    Caste : Hindu
    Nationality : Indian
    Languages known : English, Hindi, Marathi, Gujrathi.
    Hobbies : Listening music.

    Desire:
    To have an edge on others with career growth and with hard work and sincerity giving my best to the
    organization.

    REFERENCE:
     Available at Request

    Date: Yours sincerely,


    (Vicky.H.Thakkar)

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