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Activity 5

Consider what you will do in each case to help the customer.

Can you think of other situations—ones that you experience in your job?

Customer’s request Your actions

The customer is from a small laboratory and


would like you to provide her with costings
for sterilising their instruments. You have not
done costings before.

The customer is from a dental clinic and


would like his sterilised instruments
delivered by a certain date but you cannot
meet this deadline.

The customer has asked you for a service


that your unit does not usually provide.

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© NSW DET 2007

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