The document discusses three customer request situations and asks the reader to consider their actions in each case: a customer requesting costings for sterilizing instruments when the reader has no experience with costings; a customer requesting instrument delivery by a date that cannot be met; and a customer requesting a service not usually provided.
The document discusses three customer request situations and asks the reader to consider their actions in each case: a customer requesting costings for sterilizing instruments when the reader has no experience with costings; a customer requesting instrument delivery by a date that cannot be met; and a customer requesting a service not usually provided.
The document discusses three customer request situations and asks the reader to consider their actions in each case: a customer requesting costings for sterilizing instruments when the reader has no experience with costings; a customer requesting instrument delivery by a date that cannot be met; and a customer requesting a service not usually provided.
The document discusses three customer request situations and asks the reader to consider their actions in each case: a customer requesting costings for sterilizing instruments when the reader has no experience with costings; a customer requesting instrument delivery by a date that cannot be met; and a customer requesting a service not usually provided.